£149—Land's End hotel: 2 nights, £104 off

The view was wonderful. The bar manager was very good.

What had been a highly anticipated stay, was marred by the following 3 issues 1. PRIOR TO THE STAY We booked and paid up in full - a clear 7 months prior to our stay at the Lands End Hotel. The dates were to arrive on Friday 7th March 2025 and to depart on Monday 10th March 2025 (3 nights). We encountered several issues when the time approached for our stay. 11 days beforehand, we were contacted by the hotel. They informed us that they would be closed on one of the dates of our stay. We were asked to change our arrangements - for either another week or to commence our stay a day earlier. I acted immediately as my partner and I did not want our holiday spoilt. It was agreed with the hotel on the same day of the received phone call that we would commence our stay a day earlier than originally planned. This entailed changing our travel and work arrangements. Unfortunately, the next day we were again contacted by Lands End Hotel - informing us the revised dates were also no longer good. This is despite having two long phone conversations and agreeing dates with Phoebe a member of staff when rebooking the previous day. The option for a refund was offered but not a viable one to accept. We had been looking forward very much to our holiday and would have lost leave from work as well as money for our already paid for train tickets - something we had changed following the original phone call, the day before. It was eventually agreed with the assistant manager, Jane, that we would stay the first night locally in the Saddle and Stable Rooms - self catering units belonging to the hotel located a mile away, followed by two nights in a complimentary upgraded superior seaview studio room next to the hotel (Penwith Studios). We had to make a request for a complimentary upgrade from the seaview room that we had originally booked - for all the inconvenience, as it was not willingly offered. The hotel had to be chased several times to put in writing the revised agreements made. Obviously my partner and I did not want to turn up and have no one there that recognised the new agreed arrangements - a real possibility given the poor, inefficient email and phone communications encountered at that point. 2. MORNING FOLLOWING FIRST NIGHT The first night we did make our own way to the self catering unit. This is despite the hotel originally agreeing that someone would take us there. Additionally, it was agreed beforehand that someone would collect us from the self catering unit to transport us to the hotel - for the next stage of our planned stay the following morning. On the morning, it was necessary to call the hotel as the agreed 8am pickup had not arrived. At this point, we were informed that breakfast had been removed and we were given a revised check in time at the hotel of 3pm. Although our package supposedly included three days of breakfasts and was agreed, we had to ask for breakfast on our first morning as no arrangements had been made for this. We did eventually take brunch at the hotel but this was cold. 3. OUR STAY IN PENWITH STUDIOS From the outset of our stay in Penwith Studios, the heating in our room was faulty. We notified the reception of this issue mid morning on the first day we were in this accommodation. Our room was cold and the problem was not fixed until late in the evening. Whilst the heating did eventually come on in the room, the bathroom towel rail / radiator, did not come on at all during our two night stay in the studio. I have huge reservations about staying at or recommending this hotel. What most certainly could be a beautiful experience could equally be spoilt by sudden last minute changes.

Fantastic location. Helpful and friendly staff and dog friendly at no extra cost! A very enjoyably experience.

Thank you. Fantastic stay. Didn't want to go home!

Friendly, Courteous staff. Room clean and warm. Breakfast superb. Evening menu not to our taste.

Good value hotel break but hotel getting a little tired

Wonderful stay, location fantastic, staff warm and friendly, rooms and bathrooms nicely equipped with modern decor, breakfast lovely….

It was a fabulous weekend, the staff are lovely and will do anything for you, stunning views and we had a sea view room which was immaculate

Amazing setting. Great for anytime of year. The views are very dramatic

Very friendly and they love dogs who are welcome in the bar and breakfast are but not restaurant.

Such a beautiful location and the staff couldn’t do enough for you. Well cooked food.

The only thing that could have improved it was if there was a residents lounge looking out over the sea. There was a small area where you could sit but this was in the middle of the hotel with no windows. We did sit in the cafe but felt we were taking up a table from people wanting to eat something from the cafe.

Stunning location!! Lovely rooms, food and staff, nothing was too much trouble. We had free access to all activities which was unexpected and a nice surprise. Excellent value for money.

Great location. staff were exceptional. room was clean and fresh. bathroom was brand new.

Just enjoyed every minute. Everything was perfect as it was exactly as imagined

The staff were so friendly and welcoming. Special mention to Neve who sorted out all our requirements. Lands end are lucky to have you as an ambassador

unfortunatley we picked the weekend storm bert arrived, so weather was pretty bad, apart from that everything was excellent, breakfast was fantastic as was the evening meal in the restaurant. all staff we very helpful and friendly. many thanks

Room was lovely. Staff were friendly. The broken spring in the mattress wasn't so good!

Cooked breakfast is self-service & on the first morning was luke-warm. The second morning was better, although the mushrooms were a mix of hot & stone cold.

Excellent stay ….

Would stay again

Pleasant 3 night stay with breakfast and cream tea. Resturant prices were rather steep so we ate out.

Rang ahead to ask for room with least stairs, and had 16 which was fine. Breakfast food quality was very good.

Nice hotel with lovely staff, friendly and nothing too much trouble. Would recommend

Arrived to be told we had an ungraded room with a sea view, parking was free, with an added bonus of free entry to the attractions all on top of a superb location , good service and friendly staff.

The staff were amazing. Very helpful and polite. The food was over priced and the menu is in need of changing. The room was a bit small with a dangerous overhang on one side of the bed, but it was nice and clean. The location is tge selling point of the hotel. The views are amazing

Excellent service and polite staff. Room clean and updated but not enough room space in front of bed and no chair or coffee table for sitting and chilling in the room. Not many choices of main meals in restaurant. We decided to eat outside but it was difficult as not many places to eat near the hotel.

Staff and facilities excellent, although bit disappointed with menu for evening meals - limited choice and quite expensive so only ate there the first night. Room was clean and tidy but a little on the small side.

Got a 3 night deal through Travelzoo which was excellent value.

Paid upgrade for a sea view, lovely view, only problem you could only see it if you stood looking out of the window. Not very restful. Bed, small double, The room/ bathroom overall was beautiful, it felt very claustrophobic. We requested a change of rooms, which we accepted, a bigger room with a bigger bed a view that could be seen when sitting, also a view of the restraunt roof, which I didn’t feel justified the £60 upgrade. The bathroom was very nice but the room was very tired & in need of an upgrade. Along with the bed that had at least 2 springs poking through.

Excellent welcome & service from the reception desk. Great service from breakfast staff, happy to help with any requests. All areas of the public areas were clean & tidy.

Lucky to have had a room upgrade with lovely sea view. Food excellent, staff friendly & very helpful.

Would definitely stay again.

Loved the views, Bathroom was exceptional loved the low level lights which could be kept on at night making trips to the bathroom at night less hazardous!

Amazing place. This was an awesome package. Well worth the money!

Super staff, great food, enjoyable attractions

From walking into reception the welcome from Febe was warm and friendly. The room was new and had everything you could wish for. Warm welcome by Steff in the dining room and a great selection for breakfast. Beautiful scenery and a wonderful staff both Tammy and Jane ( manager and assistant manager) had a strong involvement and presence to welcome their guests. I have never known such a presence. Just a wonderful stay it was perfect!, thank you everyone!

Hotel very nice. Room good. Staff excellent.

Dining room and bar were cold in the evening. Items were refilled promptly at breakfast.

Great Hotel. Excellent staff very helpful very clean and nice rooms

Very enjoyable stay. Great hotel. nice room, friendly staff and lovely food.

One of the best locations.

We thoroughly enjoyed our stay. The staff were excellent our only negative would be that the restaurant menu was rather limited and expensive.

Just felt the evening meals were expensive.