Please read these terms and conditions carefully before registering for the “Lounge Access for Flight Delays” service (the “Service”).
Parties to Service. The Service is carried out on behalf of Travelzoo by Collinson Insurance Services Limited (“Collinson”), 3 More London Riverside, 5th Floor, London, SE1 2AQ. By entering into these
terms and conditions, you agree that you are legally capable of entering into a binding contract and you are at least 18 years old. You also agree with Travelzoo’s Privacy Policy.
You can find our Privacy Policy (i) if you are based in the United States of America, here, (ii) if you are based in Canada,
here, and (iii) if you are based in the United Kingdom, here.
Eligibility. The Service is available to all Travelzoo Club Members. To access the Service you must register for the Service at the following address https://travelzoo.smartdelay.com. You acknowledge that not all flights are eligible for registration.
How to use the Service
You will become eligible for the Service if you register your flight at least 24 hours before the scheduled departure time. Collinson reserves the right not to provide the Service if you fail to accurately register your details. The departure of your flight will be monitored by Collinson’s flight tracking system. Subject to a successful prior registration and lounge availability, Collinson will provide you with a lounge access voucher via email if its flight tracking system identifies that your flight is delayed by more than 60 minutes (the “Delay Threshold”). Access to the email account you provide at registration and the ability to display your lounge access voucher is a condition of use of the Service.
A delay which meets or exceeds the Delay Threshold can be announced as one single period of delay, or as a result of a consequence of multiple incremental shorter delays totalling the Delay Threshold.
Collinson will rely solely on its flight tracking system to determine if you have become eligible for lounge access. You accept that Collinson does not warrant the accuracy of the flight tracking system and you will not rely on it to track your flight departure time.
In the event of a qualifying travel delay, a lounge access voucher will be provided to your email address for you and up to three (3) travel companions on the same day of your flight travel. It cannot be used on any other day of your travel.
Only the named individuals in the email confirmation will be eligible to receive the Service.
The Service is provided to you on a non-transferable, non-refundable and non-changeable basis. No cash or credit alternatives will be offered.
You expressly accept all conditions of use that are applicable to the Service (“Conditions of Use”) provided by Collinson. Collinson’s terms and conditions for lounge access can be found here.
Where applicable, by accessing the airport lounge, you agree to abide by the rules and policies of the lounge.
Price and Payment. This Service is complimentary to Travelzoo Club Members. Travelzoo reserves the right to amend the fee from time to time.
Liability
If Collinson fails to comply with these terms and conditions, Collinson shall only be liable for the issuance of a participating lounge access replacement voucher. Replacement vouchers are non-refundable and cannot be exchanged for cash. Collinson shall not be liable to reimburse you for any out-of-pocket costs or expenses or lounge access costs incurred by you at the airport should you choose to access the lounge at your own cost.
Collinson will not be liable for losses that result from its failure to comply with these terms and conditions that fall into the following categories:
a. loss of income or revenue;
b. loss of business;
c. loss of profits; or
d. loss of anticipated savings.
Collinson will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under these terms and conditions that is caused by an event outside its control. An event outside its control means any act or event beyond Collinson’s reasonable control, including without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
Nothing in these terms and conditions exclude or limit Collinson’s liability for any matter for which it would be illegal for it to exclude or attempt to exclude its liability.
Where you use the Services of any participating airport lounge, any losses or liability arising out of, or in connection with using such lounge shall be the liability of the participating lounge. Collinson will not participate in any dispute between you and any participating lounge. Collinson does not give any warranty for any goods or services accessed through the participating lounges.
You agree that you will defend and indemnify Collinson and Travelzoo, and their respective companies, directors, officers, employees and agents (collectively, the “Indemnified Parties”) against and hold each Indemnified Party harmless from all liabilities, damages, losses, claims, suits, judgments, costs and expenses (including reasonable legal fees) for injury to or death of any person or damage to or destruction of any property arising out of the use of the Service by you, except that such indemnification shall not extend to acts of gross negligence or willful misconduct by the Indemnified Parties.
Term and Cancellation. The term of these terms and conditions will end if the Service is revoked by Travelzoo.
Notices. You accept that communication with Collinson will mainly be electronic. You agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that Collinson provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Right to Amend and Revoke These Terms and Conditions. Collinson has the right to amend or terminate these terms and conditions with immediate effect at any time.
Customer Service. If you have a question or complaint about any aspect of the Service, please contact: smartdelaysupport@collinsongroup.com.
Other Important Terms.
Collinson may transfer its rights and obligations under these terms and conditions to another organisation, and it will notify you in writing if this happens, but this will not affect your rights or Collinson’s obligations under these terms and conditions.
This contract is between you and Collinson. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If Collinson fails to insist that you perform any of your obligations under these terms and conditions, or if it does not enforce its rights against you, or if it delays in doing so, that will not mean that Collinson has waived its rights against you and will not mean that you do not have to comply with those obligations. If Collinson does waive a default by you, it will only do so in writing, and that will not mean that Collinson will automatically waive any later default by you.
If there is any conflict in meaning between the English language version of these terms and conditions and any version or translation of these terms and conditions, the English language version shall prevail.
These terms are governed by English law. You and Collinson both agree to submit to the exclusive jurisdiction of the English courts.
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