Terms of Sale for Vouchers



Welcome to Travelzoo® (the "Site"), provided by Travelzoo (Europe) Ltd (Company Registration #05442657, VAT #863 2710 29) ("Travelzoo"), located at 151 Shaftesbury Avenue, London WC2H 8AL and a wholly-owned subsidiary of Travelzoo, Inc. Please also read our Privacy Policy and Terms of Service.

Travelzoo Local Deals and Getaways

Travelzoo provides Travelzoo users the opportunity to purchase vouchers (“Vouchers”) for local merchants (“Merchants” or the “Merchant”), such as spas, restaurants and activities ("Local Deals") or hotels (“Getaways”) with a time-limited promotional value-add or discount.

By placing an order to buy a Local Deal or Getaway, you are agreeing to make an offer to buy the Local Deal or Getaway you have selected, subject to the terms and conditions associated with that Local Deal or Getaway offered by the Merchant. If your order for a Voucher is accepted by Travelzoo, you will receive an email to indicate that your order for the Voucher has been placed and accepted. Your credit card or account of your preferred payment method will not be charged until your order is accepted, in which case your credit card or account will be charged for the amount of your order and you will be emailed the Voucher for the Local Deal or Getaway.


By purchasing and printing or accessing a Voucher from Travelzoo (the "Site"), or any other website associated with Travelzoo, you agree to the additional terms and conditions ("Terms of Sale") as provided hereafter. If you do not agree to the Site's Terms of Sale or Terms of Service, you should refrain from using the Site.

All Vouchers printed from or accessed through the Site are promotional vouchers that are issued in connection with a promotional program and may be purchased from participating Merchants through the Site to be used in exchange for services or goods. By placing an order for a Voucher from a Merchant through the Site, you make an offer to purchase the Voucher(s) you have selected on the following terms and conditions. You are required to, at a minimum, provide your name, email address and payment information in order to purchase and print or access any Voucher. If you create a profile with Travelzoo through the Site, this will provide you with easy access to print your orders, view your past purchases, modify your preferences, and to ensure permissible use of the Voucher. For more information about our collection of personal information, please view our Privacy Policy.

The Voucher you purchase through the Site is redeemable for services or goods by the Merchant. The Merchant, not Travelzoo, is the issuer of the Voucher and the seller of the specified goods and is solely responsible for redeeming any Voucher you purchase. The applicable refund policy is set forth in the terms and conditions on your Voucher (the “Voucher Terms”). The price listed on the Voucher will be inclusive of VAT. The Merchant shall be responsible for accounting for VAT on the purchase price of the Voucher. If there is any conflict between this Agreement and the Voucher Terms, the Voucher Terms will hold.

Cancellation and refunds

The applicable refund policy is set forth in the Voucher Terms.

Vouchers for date specific events are typically not eligible for a refund. For all other Voucher products, you have a statutory right to cancel your purchase within 14 days after you receive your Voucher, provided you have not already redeemed your Voucher. In case you have already made a booking or reserved a stay at the Merchant’s, the refundability of the voucher is subject to the Merchant’s cancellation policy.

To exercise the right to cancel your purchase, you must use the self-refund option on your account or inform us of your decision to cancel the purchase of the Voucher by sending your request to the email address support_uk@travelzoo.com. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. You may use the below model cancellation form but it is not obligatory.

Model cancellation form:

To: Travelzoo (Europe) Ltd, 151 Shaftesbury Avenue, London WC2H 8AL
Email: support_uk@travelzoo.com

I hereby give notice that I cancel my/our contract of sale of the Voucher for the following goods[*]/for the supply of the following service[*] [please include your voucher number here]

Ordered on [*] /received on [*]
Name(s) of consumer,
Address of consumer,
[*] Delete as appropriate

For fully refundable Vouchers, refund requests will be honored by Travelzoo on behalf of the Merchant for the base value of the Voucher through the expiration date of the Voucher (as set forth on the Voucher). Travelzoo can only issue refunds to the original card holder’s credit card or to the account of the payment method that was originally used for the purchase. If you cancel the purchase of the Voucher, we will reimburse to you all payments received from you. After the cancellation of your purchase, you must destroy the Voucher and delete any emails sent to you with a copy of the Voucher. If you fail to comply with this obligation and/or attempt to use a cancelled Voucher, we may have a right of action against you for compensation.

1) Specific Terms and Conditions for Restaurant Vouchers

"Restaurant" hereafter shall be defined as a Merchant who offers food and beverage for sale in its regular business operations and is making such food and beverages available to purchasers of Vouchers. These Specific Terms and Conditions for Restaurant Vouchers are in addition to the Voucher Terms. If there is any conflict between this Agreement and the Voucher Terms, the Voucher Terms will hold.

2) Specific Terms and Conditions for All Other Merchant Vouchers

"All Other Merchants" includes, but is not limited to, hotels, spas, and activities. These Specific Terms and Conditions for All Other Merchant Vouchers are in addition to the Voucher Terms. If there is any conflict between this Agreement and the Voucher Terms, the Voucher Terms will hold.

3) Additional Terms and Conditions for All Vouchers

All Vouchers shall be subject to this Agreement, the Voucher Terms and any additional terms and conditions of Travelzoo and the participating Merchant. The Merchant is the seller of the goods or services which you are purchasing.

The holder and issuer of a Voucher is the Merchant. As a holder and issuer of the Voucher, the Merchant shall be fully responsible for any and all injuries, illnesses, damages, claims, liabilities and costs suffered by or in respect of a customer, caused in whole or in part by the Merchant. You waive, and release Travelzoo and its officers, directors, employees and agents from, any claim, liabilities, damages, or injury arising from or related to any act or omission of Merchant in connection with a Voucher or the services/goods provided in connection therewith and/or as it relates to compliance with applicable unclaimed property and other laws relating to the redemption of the Vouchers or any portion thereof.

Applicable Law

This Agreement and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims). The foregoing shall not apply to the extent that applicable law in your country of residence requires application of another law and/or jurisdiction – in particular, if you are using the services or goods as a consumer.


If any provision of this Agreement shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions. In the event that any provision of this Agreement is struck out in such manner, the liability of Travelzoo in respect of Vouchers shall be excluded to the fullest extent permitted by law.