£129—Top-rated Yorkshire spa treat, rasul & lunch for 2

The place is lovely and the package was ideal and i love the Bell tent.

Arrival and Guest Direction The arrival process was chaotic. We were initially directed to one area (upstairs) before being told we could go to the Bell Tent, resulting in unnecessary trekking and a feeling of being lost. Accommodation & Amenities (Bell Tent) Several issues arose with the Bell Tent amenities, requiring an excessive number of trips to resolve: •The kettle was present but there was no water for it. •The cups provided were dirty and needed to be replaced. •We were told we could not have milk in the bell tent, which was frustrating and led to a black tea experience when we expected otherwise. •The heater went off, leading to a cold environment at one point. Food Service and Allergens •The portion size of the scone was noted as too small. •There was a significant issue regarding allergy awareness. A staff member showed a lack of understanding regarding the potential for pesto to contain nuts, which is a serious safety concern. Spa Treatment (Mud Rasul) and Post-Treatment Care This was the most disappointing part of the visit: •The treatment area had not been cleaned prior to our session. •The staff member disappeared during the self-application treatment, which was not relaxing and caused anxiety. The post-treatment shower was unexpectedly cold, short in duration, and the staff member had vanished, leaving us covered in mud and confused. In summary, the constant need for problem-solving, the clean issues, and the spa treatment made the entire day a bit more stressful rather than relaxing. I sincerely hope you take these points forward to improve the overall guest experience.

My granddaughter and I enjoyed a relaxing Spa day. The staff and facilities were clean and due to the time of year, not too busy. The lunch was nice but a bit scant and we were very disappointed with the lack of choice of vegetarian options.

Lovely experience for anniversary celebration

Staff friendly and attentive

Pleasant spa delightful afternoon tea

Limited spa facilities however still pleasant nonetheless

This spa day was amazing, and such good value for money. We had our own (heated) bell-tent to chill out in between spa usage. This came with towels, robes, onesies, hot water bottles and blankets. There were beanbag sofas and chairs to lounge on, and tea making facilities. The spa area itself is relatively small, but it didn't feel overcrowded. It has a pool, steam room and sauna. We also did the rasul mud experience, which was fun. Lunch was included and the staff were all incredibly friendly and helpful.

A special mention to Stephen, who looked after us really well throughout the day. He's a real asset to the organisation.

great staff lovely experience

Lovely spa day and I liked that there were only a couple of other people with us, so not too busy to use the facilities.

Amazing setting. Fantastic staff. Excellent food.

Lovely venue in a beautiful setting

Staff couldn't do enough for you. The only down side was the ladies shower room is small.

Not a big spa, only a sauna and steam room, but the pool area is lovely with lots of massage jet choices. Staff warm, friendly & welcoming. Lovely & clean. Beautiful complimentary Temple Spa products. Not busy. Had the most wonderful relaxing spa morning. The hotel is absolutely gorgeous, the staff could not do enough for us and the afternoon tea exceptional, beautifully presented and delicious. We will definitely return. Excellent value for money.