£239—Buckingham: 2 nights w/Bletchley Park entry

Spacious room and bathroom. Coffee pods and machine and bottle water. Staff all very pleasant and attentive.

We had a lovely time it was nice to try something different.

Breakfast was nice..Room was lovely and clean.

Conveniently situated with car parking, staff could not have been more helpful.

We enjoyed our visit. The hotel is well maintained and comfortable. The staff were friendly and accommodating. We stayed on a B&B basis. Breakfast needs to be looked at. On our first morning there were no croissants left and the poached egg was as hard as it could be . On the second the coffee machine broke. The cooked breakfast was advertised as cooked fresh which it obviously was not it was just warm. The avocado and poached egg consist of toast on which was spread a minute scrape of avocado (tinned?) with an egg and a teaspoonful of peppers. Not value for money

What a shame the food let it down

was very good staff good and friendly

the only downside was bath suround had very sharp tiles protruding which i scratched myself on i told reception who said they would get it fixed that day

The staff were most welcoming. We had a problem with the shower in our room but this was dealt with politely and efficiently. The location was excellent for the town and local cafes and restaurants.

Great experience, staff friendly helpful and knowledgeable. Only a few niggles , parking is very first come first served and limited . The room was quite chilly and couldn’t get heating control to work .

Lovely stay , just cold in our room and parking was very tight .

One problem, we were unable to scan the QR code in the room or at reception which gave all the information about the hotel and surrounding area. We asked if there was a hard copy available but were told there wasn't. Not having the information to hand meant that we arrived early to breakfast on Saturday and had to wait 20 minutes till service began. We went for a walk so It was OK but a bit annoying. We were told breakfast times when we checked in but we had forgotten over the 2 days we were there.

Lovely hotel comfortable bed breakfast food freshly cooked to order.

Only down side was one coffee machine serving the whole restaurant queue of up to 8 persons waiting so by the time you got back to table breakfast was cold

Lovely hotel, great location. Our room required a little bit of maintenance ie the main overhead shower didn't work. We informed Reception at check out of our concerns, but it did not spoil our stay.

Lovely staff, lovely breakfast.

Relaxed stay, parking signage could be a lot better

Yes. The actual building is smashing. The receptionists were polite, friendly, helpful and professional. All the bar and restaurant staff were also polite, friendly, helpful and professional, when they weren't complaining to one another about their working hours and conditions.

I have never previously had a disappointing experience with a Travelzoo offer, and we have travelled all over the world with you. On this occasion we had the following problems. 1. The were old cobwebs in the window of our room. When this was pointed-out at reception the very pleasant lady said she was sorry but no housekeepers were available and that the oversight would be rectified the next morning during the normal cleaning routine. This was not the case, and when this was pointed out the next afternoon, the receptionist actually came to the room herself and flicked-away the offending webs. 2. At dinner on the first evening, although there were only about 4 tables occupied in the restaurant, we were advised that there would be a delay in serving our dinners as they only had 2 chiefs in the kitchen. This was not a problem to us, so we order a bottle of Chilean Merlot to be going on with. After a while we noticed that the wine was in fact French. We pointed this out and was told that they had discontinued that particular option and replaced it with what we had been given - still no problem to us. When our dinners eventually arrived one was incomplete (a side order of chips included in the menu option was missing - this was pointed out and following a check of the menu by the staff, they apologised and the kitchen was informed. Sadly, when they arrived the meal was almost finished and anyway, the chips were under-cooked slightly. I didn't complain about this as we were already past disappointment and had given-up on the evening anyway. We were offered a reduction on the bill as a show of good will, which when the bill was presented wasn't on there. This was pointed out and eventually a 10% reduction was applied and I also asked for the service charge to be removed. During our meal we could overhear that staff complaining to one another about their working shifts and how they were not being paid enough or correctly - this happened on one other occasion during a drink in the bar. 3. At breakfast next morning we again advised that food would be delayed on account of the restaurant being busy (this could obviously have been predicted). Again we said no problem and enjoyed our tea\coffee. Next to us was a particularly loud and arrogant table of what I describe as "Hooray Henrys". Two of their number had already had their hot breakfasts when the remaining two arrived and ordered their options (this by the way was a good 15-20 minutes following our order was taken) . After about 15 minutes, they started to compline that if their breakfasts didn't arrive within 3 minutes they would be leaving. They very graciously extended this deadline to 5 minutes. We are still waiting quietly. Guess what? their breakfasts duly arrived within their acceptable timetable - we were still waiting. At one point a waitress did enquire if our order had been taken, but had no effect on its arrival. After one hour and about 10 minutes and the restaurant nearly cleared of diners, we decided that we could wait no longer and informed the staff of this. Of course much "flapping" went on and people were dispatched to the kitchen to investigate - we left. The hotel advertises itself as the best hotel in Buckingham - which certainly doesn't bode well for the other hotels. Sadly, it was not a superior experience.

Very helpful

We felt the hotel was a bit ‘tired’ in places & a badly cracked ( not recent) washbasin was quite unacceptable in our en suite. We do hope this will be remedied asap.Our staff experience was very satisfactory, and staff were helpful & attentive.

Very good location staff very friendly and helpful

Thought cup of tea was over priced

This 2 night package included 2tickets to Bletchley Park. Breakfast was included on both mornings. We opted for dinner one evening which was most enjoyable. Food very good.

2 night stay part of a deal with travel zoo. Friendly greeting in reception . Room very tidy and ready for us. Spacious bedroom. Breakfast was good service a bit slow long waits for coffee machine to work.cooked breakfast very acceptable. Disappointing selection of pastries and fruit.shame the lift wa sout of order!

An easy to find hotel with parking on site, with a narrow entrance to the car park. The room was so hot (No.1) and as it was ground floor we could not open the windows as it was noisy by the reception area. The staff were aware of this and provided 3 fans in our room but I suspect it was the under floor heating that made it so hot. Tge hotel itself had a lot of character andxwas located in the town, so easily walkable to many restaurants, pubs etc. The bonus for us was the inclusion if Bletchley park admission tickets in the deal, that we can use again as they are valid for a year.

The staff were very professional and helpful at the reception desk.

Excellent young staff in Reception and at breakfast! Very professional and efficient.

Lovely choice of cooked breakfast and beautifully prepared.

Very nice Hotel, our room was spacious,clean with everything needed for a few nights stay.

We had just the one meal (Dinner) during our stay which was very nice, I would not hesitate to book and stay again at the Villiers.

Slow cooked breakfast service, dinner expensive but excellent .

Lovely staff but I booked a twin room & felt it was a poor substitute. There was a very loud generator next to our room which continued 24 hours. Not pleasant. Bed comfortable & very warm.

Location perfect as it was in central Buckingham. Plenty of parking spaces.

Room was rather tired and a bit grubby. Shower was luke warm We decided to come home rather than spend the second night there.

Great location and friendly helpful staff good atmosphere with easy parking in the centre area f town good value for money we stayed 2 days although the room was not cleaned on the second morning I requested towels and milk and these were brought to our room immediately by Sam good food service at breakfast too

The complimentary tickets to Bletchley were an added bonus and enjoyed our day there immensely

Enjoyable experience

At the restaurant Dukes Stake House. On the menu a starter, an item was Sour dough bread with oil and balsamic. But when it was served it was just a Baguette!! and for the cost £9 for two people, I was not a happy customer. Please make sure when you serve your customers, they get what it said on the menu, unless you tell them first.

Part of deal to include Bletchley Park

Does what it says on the tin. A good staging point for places to visit.

Very good

Room was excellent but no fridge. Mattress was ancient and let the otherwise excellent room down. Breakfast was rather limited and key items ran out early. Restaurant was not patronised as the menu mainly was limited to rather expensive steaks and burgers

Typical of an older town centre hotel, generally quite nice but slightly worn in places. Good location for Bletchley Park and a number of National Trust properties. We would use the hotel as a base again.

On the Sunday morning the breakfast was buffet style but quite poor in the offering, Monday morning breakfast was served and a much better offering.

Very nice hotel in good location. We were upgraded on arrival. The staff were friendly and efficient but breakfast was a bit disappointing. No bowl of cut fruits or orange juice on second morning as they had run out. No muesli or plain yoghurt on buffet

We asked Rexeption if we could have the hand and body lotion container refilled. It was noted but never happened

Hotel deal including tickets to Bletchley Park. Excellent

Central town hotel, larger than looks from roadside. Spacious room, good choice of breakfast. All the staff were helpful and friendly.

Perfect location for visiting Bletchley Park and other places of interest. Room cleanliness excellent. Breakfast tasty

Lovely room, friendly staff but breakfast service very slow, waited over 30 mins for one cooked meal and one bowl granola with yogurt and fruit

Great room, great location, breakfast was not too great day 1 had to wait quite a while and eggs were hard, day 2 was a buffet but had to Oder eggs and again quite hard.

Staff were very friendly and helpful

The hotel is in a good location handy just to walk into the town. The staff were pleasant and friendly. We had a room upgrade but the room was disappointing as it needed refurbishing. The washbasin had several cracks in it and the plumbing was extremely noisy.

The breakfast on Saturday was a buffet which we weren’t told about and the cooked choices were very limited, nothing like the menu on Friday

Pleasant staff, quiet room.

Breakfasts could be improved. Staff very helpful and polite.

Very pleasant stay, lovely spacious room,

Great hotel and lovely staff. Great location

The Internet and WiFi connection is good.

The rooms were not clean. Dust everywhere. There were bits of something underneath the duvet. Where we complained. They promised to clean the room for us properly. But when we came back in the evening. We found that the bedding were not changed. They just get rid of the bits and pieces we showed them. There is spider Web on the window sills!

Lovely hotel, decor very nice. Every member of staff we dealt with were really friendly and helpful. Breakfast and evening meals were excellent.