"Check in was easy; our room was at the far end of the hotel, overlooking the main road. The room was big and bright. Very comfortable bed and sufficient storage for clothing as only there for one night. Fridge in room (inside wardrobe). Large double shower in bathroom. The only issue is that the blinds have been fitted outside of window frame, which leaves a gap and makes viewing outside (and possibly inwards) quite easy. As this is a listed building the windows in the bathroom are sash and not opaque. Good selection of toiletries and towels. Iron, ironing board and hairdryer in wardrobe. Good selection of tea, coffee available in room The main issue was around service. We went downstairs to have cocktails and saw the waitress. She told us to take a seat and she would be with us momentarily. Ten minutes later she arrived, took our order and another 10 minutes before we got our drinks. No further checks to see if we wanted to place another round so had to go looking again. 2nd order did not take as long. In the restaurant for evening meal, we were the only ones seated for 20+ minutes so no atmosphere. We ordered a vegetable side dish that did not come out until we had almost finished our dish. However, food was very well made and good selection. I can recommend the goats cheese bon bons and the duck dish. The 3 choc sample dish for desert was quite rich with the dark chocolate choice. We had drinks afterwards in one of the front rooms and service was a little quicker. Breakfast was good - nice choice on the continental table but the issue we had with the cooked breakfast was not everything that was ordered came out and this was repeated on the opposite table as well. Coffee was exceptionally strong, so stick with tea. We had a afternoon tea included; the options were not explained very well - there were two afternoon choices, but that only became clearer as we placed our order. If you do not finish everything they will box up your leftovers."
Built in 1619 by attorney Rees Jones, The Feathers Hotel was converted into an inn by 1670 and is one of the most well-known Grade I-listed buildings in Ludlow. The ornately half-timbered building features motifs of the Prince of Wales's feathers, from which the hotel gets its name.
Former Poet Laureate of the United Kingdom John Betjeman once described Ludlow as "probably the loveliest town in England". Once a site of frequent clashes between English and Welsh forces, Ludlow has a ruinous 12th-century castle and some of its medieval town walls still survive, as does Broadgate -- one of the seven medieval gates to the town. Head to Ludlow Museum and the castle to learn more about Ludlow's history -- both are less than five minutes walk from The Feathers.
Ludlow also has many fine Georgian buildings, and you can take in excellent views of the Welsh Marches from the top of the tower of St Laurence's Church, also five minutes' walk from the hotel.
The Feathers Hotel received a £2 million refurbishment in 2019, with the bedrooms reopening in December. The Feathers Tea Room provides a selection of freshly baked scones, cakes and savouries prepared using local ingredients, while the Plume@Feathers Restaurantserves more local and seasonal produce alongside their carefully curated wine list. Both the Tea Room and Restaurant have maintained plenty of traditional décor to admire, while being refreshed for the 21st century.
All 42 bedrooms have been refurbished to a high standard. Classic rooms feature an ensuite bathroom, king-size bed and a lounge area.
Amenities
General
Infant cots / cribs
Bar
Extra beds / roll away beds
Games room
Restaurant
Pet-friendly
100% smoke-free
Services
24-hour front desk
24-hour security
Express check-in / checkout
Laundry / dry cleaning
Pillow menu
Room service (limited hours)
Business center
Safe in reception
Room amenities
Central heating
Coffee / tea-making facilities
Fridge
Iron and ironing board
Safe
Sitting area
Flatscreen TV
Internet
Complimentary Wi-Fi throughout
Bathroom
Hair-dryer
Separate shower
Luxury toiletries
Bathtub or shower
Parking
Parking (fees apply)
Accessibility
Accessible bathroom in some rooms
Accessible meeting room
Accessible parking
Accessible path of travel
Accessible restaurant
Facilities for guests with special needs
Roll-in shower
Wheelchair accessible
Policies
Check-in:
Standard Time is 2pm. Minimum age required to check in: 18.
Checkout:
Standard Time is 11am.
Children and additional guests:
Extra guest charges will apply as follows: Cot available upon request, free of charge, for children 2 or under. Extra bed available upon request, free of charge, for children 3 to 12. Extra bed not available for older children and adults. Breakfast for children is £5 per night. Please use the Special Request field to confirm the age of the third guest. Supplements are not included automatically in the total price and will be charged directly by the hotel. See room descriptions and rate policies for information about room occupancy and prices.
Pets:
Supplements are not included automatically in the total price and will be charged directly by the hotel.
Only small pets are allowed on request and will be charged at 10 £ per pet per night.
Fees:
Car park fee: £5 per night.
Cancellation:
Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Enjoyed This
(109 Member Ratings)
Ratings & reviews reflect verified member feedback for The Feathers Hotel over the past 15 months.
Check in was easy; our room was at the far end of the hotel, overlooking the main road. The room was big and bright. Very comfortable bed and sufficient storage for clothing as only there for one night. Fridge in room (inside wardrobe). Large double shower in bathroom. The only issue is that the blinds have been fitted outside of window frame, which leaves a gap and makes viewing outside (and possibly inwards) quite easy. As this is a listed building the windows in the bathroom are sash and not opaque. Good selection of toiletries and towels. Iron, ironing board and hairdryer in wardrobe. Good selection of tea, coffee available in room The main issue was around service. We went downstairs to have cocktails and saw the waitress. She told us to take a seat and she would be with us momentarily. Ten minutes later she arrived, took our order and another 10 minutes before we got our drinks. No further checks to see if we wanted to place another round so had to go looking again. 2nd order did not take as long. In the restaurant for evening meal, we were the only ones seated for 20+ minutes so no atmosphere. We ordered a vegetable side dish that did not come out until we had almost finished our dish. However, food was very well made and good selection. I can recommend the goats cheese bon bons and the duck dish. The 3 choc sample dish for desert was quite rich with the dark chocolate choice. We had drinks afterwards in one of the front rooms and service was a little quicker. Breakfast was good - nice choice on the continental table but the issue we had with the cooked breakfast was not everything that was ordered came out and this was repeated on the opposite table as well. Coffee was exceptionally strong, so stick with tea. We had a afternoon tea included; the options were not explained very well - there were two afternoon choices, but that only became clearer as we placed our order. If you do not finish everything they will box up your leftovers.
Other Comments
You will definitely need to get there before check in time (on weekends - cannot comment on mid week bookings) because the car park fills up quickly and on street parking is chargeable. Parking can be quite tight so manoeuvring around the car park - take care. The hotel is directly opposite the Natwest Bank; missed it first drive by due to discreet entry and number of pedestrians walking past. In addition, I would highly recommend ringing before hand to book your table in the restaurant (we could not get the time we wanted on arrival).
Sarah28 Mar, 2020Caldicot, UK
Enjoyed Most
I was happy to try out this hotel after its recent refurbishment. I can praise the staff and the food but not the general ambience or our room. The public rooms are beautifully decorated but unless you sat next to the log fire you were cold as there was no heating. This ruined the atmosphere.
Im sure we would have had a better room had we not been on a “deal”. The room was nicely decorated but sadly the facilities were not good. Monogrammed towels, but no wardrobe or any type of clothes hanging space, not even a hook on the back of the door to hang your coat up! A hairdryer, but no mirror in the room to use it with! Had we had a well equipped room, Im sure we would have booked again, without a deal. But this experience in a “ classic”room means our next stay in Ludlow will be at a dufferent hotel.
Candace21 Mar, 2020Dolgellau, UK
Enjoyed Most
I am sure we would love it and we are look forward to going later in the year
Other Comments
We had to cancel the booking due to self isolation as we both over 70. We phoned the hotel on 17th March. We would like to defer our booking until later in the year. The hotel said they would be happy to do this and were waiting to hear from Travelzoo. Would you please let me know your policy. I just starred anything so I could continue with review.
Caroline20 Mar, 2020Warwick, UK
Enjoyed Most
We had a really warm welcome from the staff, but it was a difficult time for all as the directive not to travel had just been announced
Other Comments
The staff really made this a special place to stay
Alwena20 Mar, 2020Denbigh, UK
Enjoyed Most
Absolutely delighted with The Feathers. Hotel full of atmosphere rooms excellent every one of the staff provided a first class service under the guidance of Kerry. Everybody had time to make sure our stay was first class.
Noreen16 Mar, 2020DERBY, UK
Enjoyed Most
Great food, overall good quality feel about the hotel. Staff genuinely friendly and helpful.
Graham15 Mar, 2020Betws-y-Coed, UK
Enjoyed Most
Beautifully refurbished room with big TV, very comfortable bed, lovely bathroom and very quiet, excellent breakfast and dinner and afternoon tea. Really friendly and helpful staff. Very central location in town. Good for wandering to the market, around the lovely shops and for walking. Plenty of interesting things to do.
Catherine15 Mar, 2020Esher, UK
Enjoyed Most
Beautiful historic building completely refurbished May 19. V good breakfast but only problem was sorting out the bill which got into a real mess. We queried it (charged twice for the same drinks) but it was only after we left the hotel but not Ludlow, that we returned again to finally agree we had been overcharged by £82 (2 couples). £30 dinner allowance had only been applied to 1 person and not all 4.
It was sorted amicably but we could easily have just paid up and left.
Great hotel- poor bill management.
Other Comments
Beautiful historic building completely refurbished May 19. V good breakfast but only problem was sorting out the bill which got into a real mess. We queried it (charged twice for the same drinks) but it was only after we left the hotel but not Ludlow, that we returned again to finally agree we had been overcharged by £82 (2 couples). £30 dinner allowance had only been applied to 1 person and not all 4.
It was sorted amicably but we could easily have just paid up and left.
Great hotel- poor bill management.
paul12 Mar, 2020Newnham on Severn, UK
Enjoyed Most
Extremely good value and the afternoon tea was the best we have ever had. The staffer extremely friendly and helpful.
Brian11 Mar, 2020Sale, UK
Enjoyed Most
Beautiful hotel and room, recently completely renovated. Great staff who were friendly and attentive, and made our stat a delight
Other Comments
Love that they allow dogs in the hotel... perect for us!
Sally09 Mar, 2020Kettering, UK
Enjoyed Most
Excellent Deal. Interesting hotel steeped in history nestling in the medieval town of Ludlow. Room was on the small side and a squeeze to make use of wardrobe but space available utilised to the max with quality furnishings bed linen tea/coffee making facilities and mini fridge, ironing bard etc. Tastefully decorated and luxury comfort, Food was excellent from Breakfast through to Afternoon tea the a la Carte menu in restaurant was fairly limited but food top class. Staff friendly whilst providing a highly polished professional service. Would highly recommend.
Other Comments
Negatives -limited parking and poor WiFi especially in rooms
Vanda07 Mar, 2020Worsthorne, UK
Enjoyed Most
We had a lovely room in this newly refurbished hotel. Comfortable and full of history and character with excellent food and service
Andrew06 Mar, 2020Brigg, UK
Enjoyed Most
Recently completely renovated the Feathers at Ludlow is a great place to stay. Excellent food and lovely friendly staff.
Other Comments
Ideal location. A very comfortable hotel. Highly recommended.
Janette04 Mar, 2020Nantwich, UK
Enjoyed Most
Great room. High quality bed an linen
B01 Mar, 2020Bristol, UK
Enjoyed Most
Great we enjoyed it
thomas25 Jan, 2020cheshireHyde, UK
Enjoyed Most
Great location in the centre of Ludlow, lovely restaurant and room, very clean, excellent service
Steven22 Jan, 2020Bolton, UK
Enjoyed Most
Very comfortable clean room, well positioned hotel, staff are all excellent, professional and friendly. Food fabulous from the towering afternoon tea, through to lounge lunch and most excellent restaurant dinner and breakfast. Will definitely be back.
Other Comments
A wonderful old building with much history. Take a look at the beautiful first floor lounge with the most magnificent Jacobean plasterwork ceiling!
Nicholas29 Feb, 2020Northampton, UK
Enjoyed Most
Excellent, great quality food, friendly staff, good location, and top notch service.
Other Comments
Would highly recommend this hotel, everything about our stay was superb, thanks to all the team at the Feathers, keep up the good work!
Carol29 Feb, 2020Runcorn, UK
Enjoyed Most
good value for money on the deal.that we had
Wendy28 Feb, 2020Stratford-upon-Avon, UK
Enjoyed Most
A most pleasant experience, very comfortable well appointed room.
Afternoon tea was especially delightful but left little room for dinner.
Excellent value for money with Travelzoo voucher. Superb dinner.
Elizabeth22 Feb, 2020Woodford Green, UK
Enjoyed Most
The staff really made this hotel
Noel22 Feb, 2020Bow StreetAberystwyth, UK
Enjoyed Most
We had a very enjoyable stay, the staff were very friendly and helpful, the bar ambiance & dining room were good & the food very acceptable.
Other Comments
On a downside, although the bedroom was fabulous, there was no dressing table with mirror to do make up or hair, the bathroom was ok for make up but not to use hairdryer/tongs, you had to stand by an awkwardly placed full length mirror to plug electrical goods in, not ideal.
BARBARA20 Feb, 2020Wolverhampton, UK
Enjoyed Most
Beautiful hotel. Renovated first class standards. Deluxe room fantastic with white luxury linens and soft furniture. Highly recommend.
Kaisa17 Feb, 2020Retford, UK
Enjoyed Most
Lovely room, large and clean. Staff friendly and helpful.
Maria17 Feb, 2020Redditch, UK
Enjoyed Most
We had a great time there. On arrival we were given an upgrade to a deluxe room.
All our meals were excellent and everyone was kind and helpful.
The building is most historic and that atmosphere remains whilst providing up to the minute facilities. A really lovely hotel in a really lovely town. We will definitely return.
Marion16 Feb, 2020STROUD, UK
Enjoyed Most
Recently refurbished so the blend of very old and new was delightful. Quality refurbishment with fabulous bathroom and real tea leaves and cafetiere coffee in the rooms. Wonderfully comfy bed, really helpful staff and a great atmosphere made it a break to remember.
Other Comments
We booked through Travelzoo so had a very good deal, value for money.
Ms FW15 Feb, 2020Bath, UK
Enjoyed Most
Plenty of well trained people available to help where necessary
ian13 Feb, 2020Sidcup, UK
Enjoyed Most
Very friendly and helpful. Lovely room and good ambiance.
Stephen10 Feb, 2020Bingley, UK
Enjoyed Most
Excellent hotel. Staff were so helpful and wonderful food. We will be back!
ANN MARIE09 Feb, 2020ChesterCHESTER, UK
Enjoyed Most
Very comfortable stay, rooms are of a high standard with excellent staff throughout the hotel. Food was out of this world. Would definitely return and recommend.
Susan08 Feb, 2020Chepstow, UK
Enjoyed Most
Brilliant stay, very friendly staff
Dinner excellent with quality food
Will return!
Mark07 Feb, 2020Tadcaster, UK
Enjoyed Most
Lovely hotel, nice modern rooms & excellent food. All the staff we met were lovely, friendly & really helpful. We thoroughly enjoyed our stay in Ludlow and would definitely return to The Feathers.
The Travelzoo deal made it really good value too.
Laura06 Feb, 2020Warrington, UK
Enjoyed Most
Newly refurbed, it's been done beautifully. All the original features have been maintained but top class luxury added where you would expect it. The service, staff and food was outstanding. Don't hesitate - book it!
Michelle05 Feb, 2020Coventry, UK
Enjoyed Most
We had a 2 night offer which included 'high tea' and a £30 discount off our evening meal. We were expecting a basic tea, but were thoroughly impressed - everything was well presented, plenty of choice and very tasty. Our evening meal was also delicious. The staff were extremely helpful and friendly - they could not do enough for you. This is out 4th stay in Ludlow, but our first stay at The Feathers - we will definitely be staying there next time.
Other Comments
Parking is charged (which is mentioned when booking) but due to being in the middle of the town, is well worth it.
Huw05 Feb, 2020Aberystwyth, UK
Enjoyed Most
Very enjoyable, very good food, excellent service in the dining room.
Other Comments
Lovely stay, terrific old room with a sloping floor expertly refurbished.
Philip05 Feb, 2020Weymouth, UK
Enjoyed Most
The Travelzoo deal was a bit odd: £30 per person dining allowance for a £17.95 three-course menu?
Terrific afternoon tea was much more lavish than expected.
Other Comments
Pleased to see that the refurbishment hasn't spoiled any of the historic rooms, and it has brought some rooms into use as cosy lounges. Lots of conscientious staff and a proactive manager(?) keeping them on the ball. Some oddities, such as the very nice breakfast, but if you'd like, e.g., kippers instead of the "full English" it counts as a "Breakfast Enhancement": at £8.95 that's quite a supplement! Surely needs sorting out. Also, you are now charged £5 to park, which is reasonable, but a new thing.
It's a great building, and the bedrooms and bathrooms have been brought up to a high level, and you're in the midst of a fascinating, historic town. Highly recommended.
Peter04 Feb, 2020Leamington Spa, UK
Enjoyed Most
first visit since the refurb and really impressed how much this hotel has improved, great food - really buzzy atmosphere and perfect location - loved it, we'll be back
Andrea03 Feb, 2020Belper, UK
Enjoyed Most
Beautiful hotel,Wonderful staff and the food was excellent .
Other Comments
Quite a long walk to bedrooms steps and stairs to negotiate Bathroom not good with high steps for elderly people
Mary02 Feb, 2020Oswestry, UK
Enjoyed Most
A thoroughly enjoyable break. Superb staff who couldn't do enough for you and always with a smile. Lovely food and the bed was very comfortable.
Melanie02 Feb, 2020Swadlincote, UK
Enjoyed Most
Couldn'the fault it EXCELLENT!
Other Comments
Very comfy bed excellent food and friendly staff
Susan02 Feb, 2020Hull, UK
Enjoyed Most
Excellent
Other Comments
Excellent
Heather01 Feb, 2020Chorley, UK
Other Comments
This is an old building although wonderfully refurbished, great beds , linens etc.....however it may not be suitable for people with mobility issues.....there are a lot of stairs on each floor despite lift access
Elaine31 Jan, 2020Nottingham, UK
Other Comments
Towel rail wouldn't turn off so room did get quite warm!
Laura30 Jan, 2020Bridgend, UK
Enjoyed Most
Absolutely nothing to complain about. Staff were lovely, food and service excellent. Not expensive for this quality of hotel
Leonard30 Jan, 2020Chester, UK
Enjoyed Most
The Hotel is top class. Fabulous staff, really professional managers making sure staff do their job and customers are completely satisfied.
Food was gorgeous. Room was spotless and beautifully appointed. Newly renovated.
Other Comments
Would love to go back. Fantastic deal from Travelzoo.
Janet28 Jan, 2020Bolton, UK
Enjoyed Most
Really enjoyed a lovely stay at The Feathers Hotel - I have and would recommend the hotel - very pleased - Also enjoyed looking around Ludlow very nice.
Other Comments
Great location, great staff
David28 Jan, 2020Caerphilly, UK
Enjoyed Most
Cosy, good food ,nice service
Other Comments
Beautifully decorated, sympathetically melded old and new. Lovely log fire
Ian28 Jan, 2020Walsall, UK
Enjoyed Most
Lovely hotel in excellent location. Good ambience and recently updated decor and rooms which were spacious and comfortable,especially good beds! Food was excellent and the staff were very pleasant and obliging.
Other Comments
Parking is available but the access is quite narrow if you have a large car.
Wendy22 Jan, 2020Stafford, UK
Enjoyed Most
The Hotel is full of character and has been refurbished to a good standard. However, after speaking to the hotel the day before our arrival the member of staff confirmed our room would have a king sized bed with a small lounge ( the second best room rate) our room was very small with just one chair and we would call it as described on their website as the classic cosy room ideal for 1 adult but could accommodate 2 persons. I queried this with the person I had spoken to and he insisted that he had not advised this over the phone, although I had noted our discussion down he wasn't interested in reading it.
Other Comments
On the Friday evening the wait to be served drinks was taking on average 1 hr so we gave up on that. However, the afternoon tea and the evening meal on the first night were excellent.
Lynn21 Jan, 2020Thame, UK
Enjoyed Most
Fantastic staff and food excellent
Christiane20 Jan, 2020Northampton, UK
Enjoyed Most
We had a lovely weekend celebrating my husbands birthday. We stayed for one night on a Saturday, the staff were so friendly and pleasant and the evening meal was excellent. The hotel is in a brilliant location and Ludlow is a beautiful town to visit with a lots of history.
Charlotte20 Jan, 2020Surrey, UK
Enjoyed Most
Excellent value for money deal in a lovely hotel
andrew19 Jan, 2020Nottingham, UK
Enjoyed Most
Beautiful hotel, lovely room, nice staff. No criticisms.
Lynda18 Jan, 2020Melksham, UK
Enjoyed Most
A brilliant break, with a beautiful historic hotel, fabulous staff, comfortable room and excellent food. Couldn’t be beaten.
Other Comments
Every member of staff could do no more than they did for us. All were friendly and put themselves out to make sure our every need was catered for.
Pamela13 Jan, 2020Rugeley, UK
Enjoyed Most
Great location and a beautifully restored building with high quality bedrooms and excellent food
Christine12 Jan, 2020Saint Helens, UK
Enjoyed Most
Wonderful ancient property being renovated to a good standard. Stay helpful, friendly and professional.
Other Comments
The food was excellent.
Peter12 Jan, 2020Shrewsbury, UK
Enjoyed Most
Excellent food
Peter11 Jan, 2020Bridgend, UK
Enjoyed Most
A great birthday experience. Great service, food and amenities. The newly refurbished room was beautiful, as were all the public spaces. The food was excellent.
Christopher09 Jan, 2020Newport, UK
Enjoyed Most
We stopped for a two night break in this this historic inn. The refurbishment has been done to a very high standard. The rooms were beautifully decorated and well equipt. We ate in the restaurant the first night and the service was superb as was the food. We also had a cream tea in the bar area which was delicious. Overall a very enjoyable experience. Thank you to all the staff.
Other Comments
We really had a fantastic time with you and thanks are due to all the staff. The only comment I would make is that we were in room 124 and my wife really missed a mirror in the main room and also we found it strange that there was no hanging space for clothes. This didn't matter to us as we only had casual clothes but if we were going to a wedding we would want to hand dresses and suits somewhere.
colin07 Jan, 2020Rossett Wrexham, UK
Enjoyed Most
Fabulous!
Christine07 Jan, 2020Penzance, UK
Enjoyed Most
Staff were exceptional and gave the impression that nothing was too much trouble (even warming up a pain au chocolate that had gone cold). Food was some of the best we ever had - cooked to perfection, hot and fresh tasting. It was great to hear the barkeep asking me for feedback about my drink so he could look to continue to improve the cocktails he made. The hotel is obviously very old but there is a good balance between the wonderful antiquities around the property and the rooms which are very nicely furnished in a modern style.
Other Comments
The only slight negatives were:
parking is quite tight,
lots of stairs between rooms due the the hotel spreading across multiple buildings,
room was lovely and warm but there was no way to get fresh air into the room as the windows were seized shut,
Deborah06 Jan, 2020Leeds, UK
Enjoyed Most
Wonderful staff, great room, excellent food.
Other Comments
I thought the builders had skimped on some of the work in the expensive major refurbishment: doors not closing properly, no doorstops, poor carpentry and scratched paintwork. Finger plates to switches should be loosened before painting round. All reception and waiting staff get top marks for professionalism.
Frank05 Jan, 2020Crediton, UK
Enjoyed Most
Lovely stay though service not up to scratch at times but maybe that was because of the chaotic time of year we chose. Room wasn’t serviced one day either though cleaning staff worked until very late. Maybe staffing issues. We did get an apology for this. Food is excellent.
Dave01 Jan, 2020Ellesmere Port, UK
Enjoyed Most
Feathers hotel just had a 2 m makeover booked over night stay afternoon tea evening meal breakfast.
Our experience was very much up and down. Check in was hopeless afternoon tea a disaster waiting to
happen.No Staff With the bar area busy.waiting staff not been trained afternoon tea with know tea sugar spoons etc.Evening meal a massive surprise Top food and very good service same with breakfast.The Bedrooms are very small and floors slope a lot.Good bathroom. Couldn’t fault value for money Carpark only 30 Car SpacesCost £5. Staff need to be trained better to service the customers .
Shane01 Jan, 2020Wolverhampton, UK
Enjoyed Most
Arrived very busy Sunday, had afternoon tea, very good evening meal and room was excellent, even the ghosts were quite.
Other Comments
The hotel needs more staff on busy Sunday afternoon, lots of locals having tea or meal in the restaurant, made it difficult for residents to get served. They need to sort out TVs most rooms had no signal so could not watch.
Tina01 Jan, 2020Stoke-on-Trent, UK
Enjoyed Most
The room towels were lovely and fluffy.
Other Comments
The room was nicely refurbished but the heating didn’t work, we had to ask for a stand alone heater, the shower was the latest design but no hot water on the second day of our stay and the tv didn’t work. We also had to get our room cards changed 3 times over our 2 day stay through mal function.
The service in the bar was appalling. We had afternoon tea included in our stay and we were told there was a 25 minute wait which we said was fine, but it arrived 50 minutes later. We waited nearly an hour for a drink despite 3 reminders. We were told there was an issue with staff which quite frankly was an understatement. On the second morning we had to wait nearly an hour for our cooked breakfast, the reason given was that each breakfast was cooked to order. All in all a very disappointing stay.
Diana31 Dec, 2019London, UK
Enjoyed Most
The refurbishment of this hotel is most tasteful.
It compliments this gorgeous building beautifully.
The food was outstanding, as was the service.
A very enjoyable stay. Highly recommended.
Mrs P
Debbie31 Dec, 2019Welshpool, UK
Enjoyed Most
Fabulous hotel with attentive polite staff. Stayed in a superior room with a huge extremely comfortable bed. Jack, the duty manager deserves a special mention for being a absolute superstar!
Sally30 Dec, 2019Chester, UK
Enjoyed Most
The hotel has been beautifully refurbished, retaining it's old world character , whilst benefitting from modernisation. The staff were extremely pleasant and helpful. Afternoon tea was a full three tier of lovely food and the evening meal at the restaurant was of good quality.
Our room was bijou but very comfortable. The heating was not working ( we assume as work was still in progress but an electric heater was provided in the bedroom. However this meant the towel rail was not working leaving the bathroom a little chilly but not unpleasantly cold .
We would definitely stay here again
We have been in the Feather before and
Juliet28 Dec, 2019Chester, UK
Enjoyed Most
Early days for the re opening of this Hotel after major revamp. I think it will be good once teething problems sorted and when all rooms finished . The pleasant Staff will hopefully become familiar with the new in house procedures and equipment .
Other Comments
Their restaurant food was of vey high quality and the ambiance good. In fact our meal was a really good culinary experience show casing excellent ingredients . ! The room was sparklingly new and well revamped.
paul27 Dec, 2019Darlington, UK
Enjoyed Most
Very good offer from Travelzoo. Lovely, old hotel. Young, pleasant staff. Delicious dinner and breakfast
Jane24 Dec, 2019Malmesbury, UK
Enjoyed Most
Lovely food. Rooms very well equipped. Pleasant staff but seemed a little understaffed. Had to wait a long time for service sometimes. Our room was cold but they moved us the next night and gave us complimentary drinks to compensate. All in all a very pleasant stay.
Other Comments
Still lots of refurbishment going on. They need to get their heating sorted out. Our room was really cold and they had to move us.
Susan24 Dec, 2019Stoke-on-Trent, UK
Enjoyed Most
Staff need an experienced manager as not enough care about the customer was shown by some staff. Others really cared about customer service but we had the impression they would have been that type of person in any job. Others must realise that if you have chosen hospitality work you must care about the customer.
Other Comments
Get the staff knowledge and training up and you have a fantastic customer experience.
Yvonne24 Dec, 2019Stourbridge, UK
Enjoyed Most
Lovely stay,staff were lovely as well.No issues and all meals were of a high standard.Throughly enjoyed our stay.
gary23 Dec, 2019Halesowen, UK
Enjoyed Most
Good overall experience, have booked to o back for 2 nights in February
Other Comments
Heating wasn't working on 1st floor, but they supplied us with a portable heater
Linda23 Dec, 2019Newport, UK
Enjoyed Most
Excellent service, food and accommodation. Staff were so friendly and helpful.
Other Comments
Would definitely stay again. Staff went out of their way to make us feel welcome. The whole experience was lovely. Well done to all staff thank you!
Colette22 Dec, 2019Wallasey, UK
Enjoyed Most
Brilliant stay. Staff were very helpful. Room was really comfortable and plenty of different places to relax and have a drink down stairs. Hotel is full of character. Afternoon tea was excellent, but evening meal was absolutely exceptional. First class. Will be returning with friends in the new year strongly recommend to others.
Other Comments
In the middle of town easy to pop out to the shops as often as you like. Not noisy in the rooms from roads. Parking was easy and convenient behind the hotel. All things catered for, for a relaxing break.
