Ludlow
£139 – Ludlow: world's 'most handsome inn' stay, with meals
The Feathers Hotel
Why We Love This Deal
The Feathers Hotel was named "the most handsome inn in the world" by The New York Times and, with its striking half-timbered façade, ornate ceilings, and cosy interiors, it's not hard to see why. Breaks for two to this Grade I-listed property — which sits in the centre of Ludlow and a stone's throw from the Shropshire Hills — start from £139, with a bottle of wine, dining credit, and breakfast included. This deal saves up to 41% on direct rates.
What's Included
- Valid Sunday-Friday until 30 October, 2022. Saturdays are £30 more
- An overnight stay for two people in a Classic Double Room, with full English breakfast
- £30 per person dinner credit in the Plume@Feathers Restaurant
- A bottle of house wine in bedroom on arrival (worth £17.95)
- It’s £229 for a 2-night stay, with the extra night on B&B
- Stay in a Deluxe Double Room for an extra £25 per night. Deluxe rooms are larger and have a small lounge area
- Maximum length of stay is two nights
- Not available on 8-11, 30 September; 1, 5, 20 October, 2022
- This is a non-refundable rate and cancellations are not permitted
- Note: Entry restrictions may be in place for this destination, and services at the hotel may be disrupted due to the pandemic. Check advisories for the destination and hotel before making travel arrangements.
Enjoyed This
(See All 238 Member Ratings)
"An excellent blend of old and new. It’s a splendid old building and all the rooms have been recently renovated to a high standard."
P P
28 Apr, 2022 - Cheltenham, UK
Why We Love This Hotel
- Add a Feathers afternoon tea to your stay for £24.95 with this Travelzoo deal. This is available Monday-Saturday, and saves 43% on the usual cost
- There are almost 500 listed buildings in Ludlow, but with its "incredible Jacobean façade" (The Daily Telegraph) The Feathers Hotel is one of the most recognisable. The Grade I-listed building was built in the 17th century and gets its name from the feather motifs that adorned its exterior in tribute to the Prince of Wales
- The Feathers Hotel is in the centre of Ludlow, a market town that John Betjeman, a former poet laureate of the United Kingdom, once described as "probably the loveliest town in England"
- Head to the Ludlow Museum, the ruins of Ludlow Castle, and St Laurence's Church to learn more about the town's history — they are all approximately five minutes' walk from hotel.
- The hotel is situated five minutes' drive from the borders of the Shropshire Hills Area of Outstanding Natural Beauty
- For panoramic views over the castle and town make for the Whitcliffe Common Nature Reserve, a gentle 20-minute stroll from the hotel. The town is also a great base from which to explore the woodlands, hills, and valleys of The Welsh Marches
Amenities
General
- Infant cots / cribs
- Bar
- Extra beds / roll away beds
- Games room
- Restaurant
- Pet-friendly
- 100% smoke-free
Services
- 24-hour front desk
- 24-hour security
- Express check-in / checkout
- Laundry / dry cleaning
- Pillow menu
- Room service (limited hours)
- Business center
- Safe in reception
Room amenities
- Central heating
- Coffee / tea-making facilities
- Fridge
- Iron and ironing board
- Safe
- Sitting area
- Flatscreen TV
Internet
- Complimentary Wi-Fi throughout
Bathroom
- Hair-dryer
- Separate shower
- Luxury toiletries
- Bathtub or shower
Parking
- Parking (fees apply)
Accessibility
- Accessible bathroom in some rooms
- Accessible meeting room
- Accessible parking
- Accessible path of travel
- Accessible restaurant
- Facilities for guests with special needs
- Roll-in shower
- Wheelchair accessible
Policies
Check-in:
Standard Time is 4pm.
Minimum age required to check in: 18.
Checkout: Standard Time is 11am.
Children and additional guests: Extra beds are not available.
Pets:
Pets are allowed on request and will be charged at £10 per pet per day. Only small pets are allowed, on request.
Supplements are not included automatically in the total price and will be charged directly by the hotel.
Fees: Car park fee: £5 per night.
Additional details: Due to local guidelines some amenities and services may be limited or closed during your visit; please contact the hotel for more details.
Have a Question? Contact Travelzoo.
- +44 (0) 20 3564 9000 UK & Europe
- 1-877-966-0000 U.S. and Canada (toll-free)
- Email us
Customer Service available Mon-Fri, 8am-6pm
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Enjoyed This
(238 Member Ratings)
(238 Member Ratings)
Ratings & reviews reflect verified member feedback for Crest Hotels Ludlow Ltd (T/a The Feathers Hotel) over the past 43 months.
Show ReviewsHide all
Ratings & reviews reflect verified member feedback for Crest Hotels Ludlow Ltd (T/a The Feathers Hotel) over the past 43 months.
4.6
Ambiance
4.9
Location
4.6
Rooms
4.6
Quality of Service
4.7
Value for the Money
Enjoyed Most
Very good staff in a great town
lewis
11 May, 2022
Rugeley, UK
Enjoyed Most
Excellent stay
Tracey
07 May, 2022
Hereford, UK
Enjoyed Most
Very pleasant staff, de luxe room was very comfortable. Food was average.
Other Comments
Car parking was difficult but managed to get in,
Alan
01 May, 2022
Farnborough, UK
Other Comments
Evening menu was very limited
Graham
02 May, 2022
Prescot, UK
Enjoyed Most
Room was immaculate. Congratulations to the housekeeping team.
Other Comments
Restaurant a disaster! Gave me and my wife different menus with different options. I ordered, and paid for, Rump of Welsh Lamb but served breast of lamb. On pointing this out to the waitress she said she would speak to the chef but heard no response. Pre dinner the bar menu offered 5 types of Ludlow Gin but only 2 in stock. Room was very cold, and according to other guests had been that way for several days.
Harrod
30 Apr, 2022
Stratford-upon-Avon, UK
Enjoyed Most
We felt a little more attention to detail would make a huge difference to the experience. The duvet was way too thick for the weather, we had no glasses in the room, and some of the service was very slow and unpredictable. The restaurant food and staff were excellent, but our experience with the tea was flaky though the food was good. But overall we enjoyed it.
Barbara
05 May, 2022
Horsham, UK
Enjoyed Most
Delicious afternoon tea, dinner and breakfast. Room was comfortable, clean, modern, airy. Staff was caring and helpful. Great location exploring the beautiful town and area.
Jenny
24 Apr, 2022
Eastleigh, UK
Enjoyed Most
The hotel was fab , staff were very attentive and friendly. The rooms were delightful with beautiful bedding and towels.
My only negative was the choice on offer for vegetarians, we were there on a Sunday evening and it was a set Sunday menu there was only one veggie option. I just feel in 2022 This could have been Much better however the restaurant itself was lovely .
Jim
26 Apr, 2022
BirminghamBirmingham, UK
Enjoyed Most
Wonderful hotel with very friendly staff. Food was excellent, especially the Sunday roast. Sirloin of beef cooked to perfection.
Can highly recommend this hotel.
Phil
26 Apr, 2022
Stoke-on-Trent, UK
Enjoyed Most
An excellent blend of old and new. It’s a splendid old building and all the rooms have been recently renovated to a high standard.
P P
28 Apr, 2022
Cheltenham, UK
Enjoyed Most
Perfect free parking, great staff, hotel, ludlow is a lovely town
Deborah
29 Apr, 2022
Rossendale, UK
Enjoyed Most
Nice relaxed stay.Food excellent and very attentive and friendly staff.
Vanessa
30 Apr, 2022
Crewe, UK
Enjoyed Most
Friendly staff. Clean room.
Lucy
29 Apr, 2022
Stratford-upon-Avonr, UK
Enjoyed Most
Very enjoyable stay. Spacious well appointed and comfortable room. Nice friendly staff. Good food.
Graham
29 Apr, 2022
Bath, UK
Enjoyed Most
Four adults, family reunion for two days. V enjoyable experience and excellent service from the staff. I was interested in the building (retired architect) and was shown to the more important hotel rooms.
Other Comments
Can't wait to go back in June, for reunion with university friends.
Meryl
23 Apr, 2022
Taunton, UK
Enjoyed Most
Excellent location, food and service. Highly recommend.
Susan
16 Apr, 2022
Kenilworth, UK
Enjoyed Most
We had a fabulous overnight visit to the Feathers at Ludlow. Everything was perfect, comfy beds with brand new bathrooms, tasty food and a great ambiance. Special thanks to Kerry on reception and the ladies in the restaurant.
Sally
21 Apr, 2022
Worcester, UK
Enjoyed Most
Excellent professional and attentive staff. Clean and comfortable rooms. An excellent location to explore Ludlow on foot.
Graham
15 Apr, 2022
Bristol, UK
Enjoyed Most
Very enjoyable, very good food, excellent service in the dining room.
Other Comments
Lovely stay, terrific old room with a sloping floor expertly refurbished.
Philip
05 Feb, 2020
Weymouth, UK
Enjoyed Most
Fabulous central location. Room was huge (we had paid for an upgrade, and well worth it), spotlessly clean, lovely facilities. Staff were friendly and professional. Food was amazing. We had afternoon tea, evening meal and breakfast and couldn’t fault any part of it. The travelzoo deal was superb value for money.
DEBRA
21 Apr, 2022
Cheltenham, UK
Enjoyed Most
Visited to celebrate our 45th wedding anniversary having spent the first night of our honeymoon there in 1977. There were many good things about our stay - VERY helpful and friendly staff in the restaurant and good food and drink. Sadly there were some issues that could and should be remedied. If a hotel is fully booked and it’s Easter week it shouldn’t run out of steak on a Monday night. You there will be lots of guests. There are 3 good butchers in town. One is opposite the hotel . Get some in. Not to do so is slack and sloppy. So is running out of wine. There are only five of each to choose from. It shouldn’t be too difficult to stock up - should it?
We won’t return to stay as who knows what the next special anniversary may bring but the food we had was so good that we would return to eat.
So - thanks for the good things and please sort out the bad
David
13 Apr, 2022
Wolverhampton, UK
Enjoyed Most
Everything we expected
Jennifer
15 Apr, 2022
Manchester, UK
Enjoyed Most
Great location and town staff were great would definitely return
Kenneth
09 Apr, 2022
Moreton-in-Marsh, UK
Enjoyed Most
Friendly , helpful staff . Excellent food. very comfortable room. No problems or complaints. Small tricky parking area.
Roy
22 Apr, 2022
Lincoln, UK
Enjoyed Most
Lovely way to celebrate our wedding anniversary.
Other Comments
All good
Barry
23 Apr, 2022
Droitwich, UK
Enjoyed Most
Really impressed with all aspects of the hotel. Great location.
Trevor and
12 Apr, 2022
Birmingham, UK
Enjoyed Most
Lovely comfortable hotel. Food is wonderful! Staff friendly. Would definitely go again.
Other Comments
Easy access to town. Great chose of evening meals, as with breakfast. Staff friendly and helpful. Comfortable stay. What’s not to like!!
Edithe
10 Apr, 2022
Bilston, UK
Enjoyed Most
The room was reasonably nice and a good size. There was a large TV and a fridge too! We slept well.
Other Comments
It was like Fawlty Towers! Not being very mobile I asked in advance about the parking and was told there were 2 Disabled Bays. No other advice about car parks was given. It looks like they have about 80 rooms but only 25 parking bays. Our first floor room had 26 steps between the lift and the room! NOT disabled friendly. Not all options available for dinner on the first night. Things ran out at breakfast like orange juice and grapefruit. Items my wife ordered ended up on my plate, etc. We had to ask the waiter for tea and coffee, and then for milk which arrived in a tiny cup, and spoons .... My laptop has connected to hotel wi-fi all over the world but it wouldn't connect to the Feathers; no problem at the Church Inn! On arrival we booked our first breakfast for 08.45 which went fine. That evening my wife asked me to check the next morning's breakfast and we were NOT booked in; the only time slot remaining was 09.30 but that was OK for us. On departure the bill was wrong. We had a two night deal including breakfast but had been charged extra for the second day's breakfast.
Charles
13 Apr, 2022
Colwyn Bay, UK
Enjoyed Most
We had a wonderful 2 day stay to celebrate my husband's birthday. We stayed
in a deluxe room, the bed was enormous and Very comfortable.
The food in the restaurant was excellent. Our only problem was the afternoon tea. The sandwiches were very dry. I complained to the waitress, we said she would tell the kitchen. We were expecting some fresh sandwiches to be brought out. We waited a while, and then I called the waitress over. She insisted that the sandwiches had been freshly cut. We weren't the only people who complained.
This was the only thing that we weren't happy about
Other Comments
If you have any mobility problems bear in mind that although there is a lift, there are a lot of stairs to get to rooms, I think it's because the hotel is so old.
Ask for a room close to the lift
Frances
12 Apr, 2022
Aberdare, UK
Enjoyed Most
Very comfortable well appointed rooms, staff friendly and welcoming
Richard
23 Apr, 2022
Yarm, UK
Enjoyed Most
Rooms were decorated well , dining area fine. Menu a bit limited and restaurant ran out of things. Staff seemed over stretched at times( Covid?) which made wait between courses over long . They tried hard but a little bit of finessing would improve my rating
Other Comments
It was busy and hopefully with a few more staff and a better interface with visitors they will prosper
Anne
06 Apr, 2022
East Linton, UK
Enjoyed Most
It was great, food excellent, room lovely, staff very helpful, loved it all
Other Comments
Sarah who served breakfast was brilliant and Kerry on reception was very helpful
Gary
23 Mar, 2022
Winchester, UK
Enjoyed Most
Staff very friendly and helpful. Food delicious. Very enjoyable experience.
David
22 Mar, 2022
Matlock, UK
Enjoyed Most
Definitely lived up to expectations, it's a beautiful old building full of character. The food was excellent, our room was very comfortable and the staff were friendly and very helpful. We will definitely stay again sometime.
Other Comments
The hotel is in a good location for exploring Ludlow.
Joyce
22 Mar, 2022
Chester, UK
Enjoyed Most
Very friendly and helpful staff in all areas. Beautiful refurbished room spotlessly clean.
Isabel
01 Apr, 2022
Witney, UK
Other Comments
Lovely hotel staff very obliging great service. Would definitely go back
jeffrey
29 Mar, 2022
Hengoed, UK
Enjoyed Most
Lovely experience, unfortunately ran out of main courses. Wrong starter delivered, however very apologetic and corrected. No yogurt for breakfast. Numerous shops locally to pop out and purchase. Mix up with the bill…. However did sort. Saying this…. Was a lovely hotel and atmosphere
Julie
01 Apr, 2022
Nantwich, UK
Enjoyed Most
Very impressed with the refurbishment . Our room was lovely. The staff are friendly if a little disorganised. The take pride in working together & 'mucking in' but this means that no-one is taking charge so there are delays & things get missed. That said the food for afternoon tea & the evening dinner were excellent when they arrived. Breakfast was also very good & that was more orderly.
So as long as you are laid back & relaxed about service this place is fantastic. The Travelzoo deal was excellent value for money
Other Comments
Great location 5- 10 minute stroll from the market square.
Rooms at the back would be quieter
Rae
15 Mar, 2022
Winsford, UK
Enjoyed Most
The staff were incredibly attentive and friendly, the food was excellent and the rooms were spotlessly clean and comfortable. This was excellent value for money in a charming old hotel that is very well kept. Will definitely return.
Diane
22 Mar, 2022
Clevedon, UK
Enjoyed Most
The hotel was a lovely place to stay the staff, very frendly and helpful we had our dog with us and the staff looked after him abd spoiled him
Other Comments
We would definitely got back at some time
Roger
29 Mar, 2022
Merthyr Tydfil, UK
Enjoyed Most
Really enjoyable stay lovely hotel and comfortable rooms. Central location.
Sue
08 Apr, 2022
Canvey Island, UK
Enjoyed Most
The room wasn't ready until 4.30pm on arrival. Limited supply of some items due to delivery problems. E.g. beers, red wine and smoked salmon!
Shelagh
18 Mar, 2022
BuryBury, UK
Enjoyed Most
The bedrooms and decor were excellent.
Other Comments
Unprofessional service at breakfast, and they appeared to be short of food, and decent coffee
Carol
08 Apr, 2022
Worthing, UK
Enjoyed Most
booking in staff very helpful on arrival .Grace looked after us for afternoon tea and our meal at night she was excellent .Rooms very comfortable.Only slight problem was breakfast in the morning ,they forgot to take our order and we waited over an hour for our food, they weren't very attentive. Otherwise a great experience!
paul
13 Mar, 2022
Tamworth, UK
Enjoyed Most
Lovely warm old hotel in the centre of Ludlow. Great staff and food.
Janet
12 Mar, 2022
Dronfield, UK
Enjoyed Most
Staff were pleasant and helpful. Organisation was a bit erratic especially on check out.
Karen
08 Apr, 2022
Wrexham, UK
Enjoyed Most
Booked dinner for Sunday night but this did not reach the restaurant manager. She was outstandingly unhelpful and told us we would have to find another restaurant (most of which were closed on a Sunday evening). Does not seem to be a manager in overall control to maintain standards.Staff do their job but are not bothered about quality. Some of them try really hard but more than half struggle to be average.
The pro staff experience is why we would not go back.
Other Comments
Rooms have been spectacularly renovated and are large, comfortable and attractive. The room standard is the main reason we would advise staying at Feathers.
Mrs M R
09 Apr, 2022
Nottingham, UK
Enjoyed Most
They originally had our booking on their system for the wrong weekend, fortunately they rang the evening before our stay to query my table booking dates & had a room available to honour my booked voucher date. Could've been a disaster after a 3 hour journey to get there! A rather nervous start to our trip. Room 104 very comfortable, curtains a bit short so the light from the carpark shone through & intermittent fan outside noisy but bed was comfy so sleeping wasn't too badly disturbed. It was superb value with Travelzoo voucher but would I stay again given service & normal room rate? Unlikely.
Frances
05 Apr, 2022
Stotfold, UK
Other Comments
Excellent location, staff and food
Great
Peter
19 Mar, 2022
Doncaster, UK
Other Comments
Room with steps to bathroom , unsafe, husband slipped, was unconscious , chefs of with COVID. Disappointed could not eat in restaurant for evening meal.
Kenneth
11 Mar, 2022
Shrewsbury, UK
Enjoyed Most
Excellent food and accommodation friendly helpful staff good value for money
Trevor
15 Mar, 2022
Atherstone, UK
Enjoyed Most
Nice room (upgraded) Lovely comfy bed. Staff were very friendly and helpful although they were short-staffed. so not unusual at the moment. good value for money. Dog friendly which was a bonus.
Other Comments
The cream-tea was delicious!
Susan
06 Apr, 2022
Chorley, UK
Enjoyed Most
Excellent staff, great quality food, and a good nights sleep, can’t ask for anything more
Anthony
24 Mar, 2022
Wrexham, UK
Enjoyed Most
we had afternoon tea, dinner and breakfast. Food was excellent. Staff were friendly and helpful. Room was clean and a good size. We had a very enjoyable time and we would go again.
Other Comments
I would recommend this hotel.
Diane
28 Mar, 2022
Wirral, UK
Enjoyed Most
We thoroughly enjoyed a lovely couple of nights in comfortable and historic hotel.
Elizabeth
11 Mar, 2022
Manchester, UK
Enjoyed Most
Fantastic staff, superb food , refurbished bedrooms a joy- plenty of hot water to the shower , comfortable beds, all very cosy. A delight to be there.
Other Comments
Waitress staff ... brilliant... check out Grace and the receptionists ... all superb and so helpful.
Keith
05 Apr, 2022
Solihull, UK
Enjoyed Most
Lovely staff and room.Excellent food and location.
Carol
21 Mar, 2022
Swansea, UK
Enjoyed Most
Great thanks
Tony
26 Mar, 2022
Poole, UK
Enjoyed Most
Lovely hotel in a great location. Rooms very comfortable and had recently been refurbished. Staff were very helpful and welcoming.
Other Comments
Bear in mind this is a very old hotel and the floors may not be even. Our bed was on a slope! Not something the hotel could have done anything about really and added to the old world charm.
JANE
09 Apr, 2022
Swindon, UK
Enjoyed Most
We had a good visit last week, the food was decent (afternoon tea, dinner and breakfast all included on this deal), without any of it being that memorable. Our room was large, with a lovely rain shower in the bathroom. The bed was excellent, the only downside to the hotel was the occasionally creaky floorboard which I know you should expect from an ancient building, but these can be noisy, with late-comings or early departures.
Other Comments
Staff were lovely, especially the (eastern European?) waitress in the restaurant, and the older ladies on Reception.
Frank
10 Mar, 2022
Cheltenham, UK
Enjoyed Most
Fabulous hotel. The staff are incredibly helpful and proffessional. Ludlow is a lovely,friendly place and the hotel is in the Centre. We had a wonderful couple of days there and would certainly go back.
Other Comments
Brilliant staff. Friendly proffessional and helpful.
Francisca
01 Apr, 2022
Derby, UK
Enjoyed Most
Very nice room, was a bit noisy but they have done what is reasonably possible given the properties age etc. The superior room had mini fridge and other mod cons and a nice ensuite. Staff were great and the food in the restaurant was cooked to perfection. Included breakfast was also great. Only negative was the very underwhelming afternoon tea but at least the scones were nice.
Other Comments
Well worth a visit and worth the money as part of the travelzoo deal. Just expect to be disappointed by the afternoon tea. If i were in the area i would definitely eat there again.
Stuart
01 Apr, 2022
Swansea, UK
Enjoyed Most
very welcoming made a huge fuss of my dog and were happy to help in any way.
A few details like attention to detail ie no sugar given with afternoon tea, no knives on table for evening meal and no forks at breakfast. Weren't told to help ourselves to juice etc and to take our side plates to get croissants. Had to ask 3 times for wine list at evening meal
Food quality exceptional and lovely cocktails.
Other Comments
great character and position and very comfy bedroom
sharon
08 Mar, 2022
Henley-in-Arden, UK
Enjoyed Most
Great historic hotel recently upgraded. Friendly staff, parking on site.
Sue
24 Feb, 2022
Southam, UK
Enjoyed Most
Attentive, friendly staff.
Other Comments
The food was substandard: half my steak was inedible fat, the bland chicken and mushroom stroganoff had only one mushroom in it, the scrambled eggs were tasteless and overcooked; the dining room was inadequately lit.
Jeff
20 Feb, 2022
BreconBrecon, UK
Enjoyed Most
Lovely hotel, nice modern rooms & excellent food. All the staff we met were lovely, friendly & really helpful. We thoroughly enjoyed our stay in Ludlow and would definitely return to The Feathers.
The Travelzoo deal made it really good value too.
Laura
06 Feb, 2020
Warrington, UK
Enjoyed Most
We had a lovely room in this newly refurbished hotel. Comfortable and full of history and character with excellent food and service
Andrew
06 Mar, 2020
Brigg, UK
Enjoyed Most
Lovely historic hotel in the heart of Ludlow. Comfortable room, although TV at a very odd angle! Staff friendly and we were made to feel welcome.
Suzanne
10 Mar, 2022
Bristol, UK
Enjoyed Most
Lovely stay friendly staff wonderful food
Bridget
23 Feb, 2020
Stafford, UK
Enjoyed Most
Great staff sorted everything we needed
Other Comments
The Manager and resturant manager were just great food wonderful, afternoon tea one of the best we have had.
Stephen
23 Feb, 2022
Salisbury, UK
Enjoyed Most
The hotel is lovely and Ludlow is one of my favourite places in Britain! They are struggling with staff shortages and this is causing a few problems! Says that everyone is working incredibly hard and the offer was brilliant! I would happily stay again and hope that the small hiccups are sorted!
Helen
19 Feb, 2022
Conwy, UK
Enjoyed Most
The staff were very friendy and the hotel was in a great location.
Deana
26 Feb, 2022
Kettering, UK
Enjoyed Most
Recently completely renovated the Feathers at Ludlow is a great place to stay. Excellent food and lovely friendly staff.
Other Comments
Ideal location. A very comfortable hotel. Highly recommended.
Janette
04 Mar, 2020
Nantwich, UK
Enjoyed Most
We had a great time there. On arrival we were given an upgrade to a deluxe room.
All our meals were excellent and everyone was kind and helpful.
The building is most historic and that atmosphere remains whilst providing up to the minute facilities. A really lovely hotel in a really lovely town. We will definitely return.
Marion
16 Feb, 2020
STROUD, UK
Enjoyed Most
Thoroughly enjoyable stay!
Simon
26 Feb, 2020
Redditch, UK
Enjoyed Most
The staff were very friendly, deluxe rooms very good and the restaurant was good. The car park is quite small, but we managed to park both days. A number of items were unavailable, probably supply issues associated with a hotel chain.
Other Comments
The only problem was booking. Rooms were not available, but became available nearer booking time. For some reason I could not add a second room as an option when booking on travelzoo.
Gregory
19 Feb, 2022
Nuneaton, UK
Enjoyed Most
Excellent hotel. Staff were so helpful and wonderful food. We will be back!
ANN MARIE
09 Feb, 2020
ChesterCHESTER, UK
Enjoyed Most
Food delicious and room comfortable and clean. Extremely small car park and could only park on one night there because of lack of space. On check out our invoice was wrongly calculated but after we pointed out the error it was corrected.
Other Comments
Fantastic location right in centre of Ludlow and hotel beautiful historic building.
Christine
05 Mar, 2022
Budleigh Salterton, UK
Enjoyed Most
Excellent refurbished superior room. Very good breakfast and afternoon tea. Dinner menu not very exciting.
Jacky
05 Mar, 2022
Horsham, UK
Enjoyed Most
We had a very good stay at the Feathers, the staff were very helpful and nothing was too much trouble. Afternoon Tea, Evening Meal and Breakfast all were excellent.
Other Comments
Very dog friendly and we were made to feel very welcome.
Karin
22 Feb, 2022
Stratford-upon-Avon, UK
Enjoyed Most
Absolutely delighted with The Feathers. Hotel full of atmosphere rooms excellent every one of the staff provided a first class service under the guidance of Kerry. Everybody had time to make sure our stay was first class.
Noreen
16 Mar, 2020
DERBY, UK
Enjoyed Most
It was very nice.
Susan
22 Feb, 2022
Huntingdon, UK
Enjoyed Most
Extremely good value and the afternoon tea was the best we have ever had. The staffer extremely friendly and helpful.
Brian
11 Mar, 2020
Sale, UK
Enjoyed Most
Excellent, great quality food, friendly staff, good location, and top notch service.
Other Comments
Would highly recommend this hotel, everything about our stay was superb, thanks to all the team at the Feathers, keep up the good work!
Carol
29 Feb, 2020
Runcorn, UK
Enjoyed Most
Great room. High quality bed an linen
B
01 Mar, 2020
Bristol, UK
Enjoyed Most
Very comfortable clean room, well positioned hotel, staff are all excellent, professional and friendly. Food fabulous from the towering afternoon tea, through to lounge lunch and most excellent restaurant dinner and breakfast. Will definitely be back.
Other Comments
A wonderful old building with much history. Take a look at the beautiful first floor lounge with the most magnificent Jacobean plasterwork ceiling!
Nicholas
29 Feb, 2020
Northampton, UK
Enjoyed Most
Beautifully refurbished room with big TV, very comfortable bed, lovely bathroom and very quiet, excellent breakfast and dinner and afternoon tea. Really friendly and helpful staff. Very central location in town. Good for wandering to the market, around the lovely shops and for walking. Plenty of interesting things to do.
Catherine
15 Mar, 2020
Esher, UK
Enjoyed Most
Very friendly and helpful. Lovely room and good ambiance.
Stephen
10 Feb, 2020
Bingley, UK
Enjoyed Most
Beautiful hotel and room, recently completely renovated. Great staff who were friendly and attentive, and made our stat a delight
Other Comments
Love that they allow dogs in the hotel... perect for us!
Sally
09 Mar, 2020
Kettering, UK
Enjoyed Most
The staff really made this hotel
Noel
22 Feb, 2020
Bow StreetAberystwyth, UK
Enjoyed Most
The accommodation and location were excellent. Some of the service at the hotel was also excellent but we were not able to access our room until after 3pm on arrival as it wasn't ready by the 2pm check-in time. Also, at dinner on the first evening we had to wait an hour for our starter. Not good by any means. We also appear to have been charged too much (£50 more than the quoted price) which I am currently querying with the hotel.
Julie
09 Mar, 2022
Pontypridd, UK
Enjoyed Most
Check in was easy; our room was at the far end of the hotel, overlooking the main road. The room was big and bright. Very comfortable bed and sufficient storage for clothing as only there for one night. Fridge in room (inside wardrobe). Large double shower in bathroom. The only issue is that the blinds have been fitted outside of window frame, which leaves a gap and makes viewing outside (and possibly inwards) quite easy. As this is a listed building the windows in the bathroom are sash and not opaque. Good selection of toiletries and towels. Iron, ironing board and hairdryer in wardrobe. Good selection of tea, coffee available in room The main issue was around service. We went downstairs to have cocktails and saw the waitress. She told us to take a seat and she would be with us momentarily. Ten minutes later she arrived, took our order and another 10 minutes before we got our drinks. No further checks to see if we wanted to place another round so had to go looking again. 2nd order did not take as long. In the restaurant for evening meal, we were the only ones seated for 20+ minutes so no atmosphere. We ordered a vegetable side dish that did not come out until we had almost finished our dish. However, food was very well made and good selection. I can recommend the goats cheese bon bons and the duck dish. The 3 choc sample dish for desert was quite rich with the dark chocolate choice. We had drinks afterwards in one of the front rooms and service was a little quicker. Breakfast was good - nice choice on the continental table but the issue we had with the cooked breakfast was not everything that was ordered came out and this was repeated on the opposite table as well. Coffee was exceptionally strong, so stick with tea. We had a afternoon tea included; the options were not explained very well - there were two afternoon choices, but that only became clearer as we placed our order. If you do not finish everything they will box up your leftovers.
Other Comments
You will definitely need to get there before check in time (on weekends - cannot comment on mid week bookings) because the car park fills up quickly and on street parking is chargeable. Parking can be quite tight so manoeuvring around the car park - take care. The hotel is directly opposite the Natwest Bank; missed it first drive by due to discreet entry and number of pedestrians walking past. In addition, I would highly recommend ringing before hand to book your table in the restaurant (we could not get the time we wanted on arrival).
Sarah
28 Mar, 2020
Caldicot, UK
Enjoyed Most
Staff very welcoming and a wonderful historical building right in the center of town.
Other Comments
Unfortunately the room was not ready for two hours after the allotted time. We were told it would be ready in 20 minutes which became one and a half hours.
Although £2.5m recently spent on refurbishment, the room was not perfect. Curtain pelmet and large screen TV both sloped. New slate tiles in bathroom cracked, missing grout and uneven, hollow feel.
Roger
20 Feb, 2022
St Austell, UK
Enjoyed Most
Having been to the hotel back in the 1980s it was a trip back down memory lane! Other than the false fire alarm at 7a.m. it was again a most enjoyable experience.
Other Comments
Although we found all the staff very good, three stood out to us. Daniela and Rob in the dining room and Grace ( if she is the 18 year old ) for her knowledge of gin and the right tonic to have with it.
Keith
08 Mar, 2022
FAREHAM, UK
Enjoyed Most
First class customer service.
Nothing seemed to much trouble.
Stephen
01 Mar, 2022
Sandbach, UK
Enjoyed Most
Kerry on reception was exceptional. The bar staff were pleasant and efficient. The young female restaurant waitress did not stop, she kept everything ticking over - in fact she covered for the others.
Other Comments
A creaking sign woke me several times...but this was from a neighbouring property and nothing to do with The Feathers.
Michael
22 Feb, 2022
Fareham, UK
Enjoyed Most
Great hotel - decor high spec lots of extras in deluxe room - amazing comfy bed. Very helpful staff and tasty food . Would def recommend and return
loraine
08 Mar, 2022
Chipping Norton, UK
Enjoyed Most
A most pleasant experience, very comfortable well appointed room.
Afternoon tea was especially delightful but left little room for dinner.
Other Comments
Recently renovated rooms were tastefully decorated . I’m sure we’ll return soon.
joe
28 Feb, 2020
Bowdon, UK
Enjoyed Most
A lovely hotel with friendly and attentive staff. The rooms very comfortable with a well supplied tea tray. We had afternoon tea and evening meal which was delicious. I particularly liked the blueberry pancakes for breakfast. I would definitely stay here again.
Lorna
17 Feb, 2022
Nantwich, UK
Enjoyed Most
good value for money on the deal.that we had
Wendy
28 Feb, 2020
Stratford-upon-Avon, UK
Enjoyed Most
We had a really warm welcome from the staff, but it was a difficult time for all as the directive not to travel had just been announced
Other Comments
The staff really made this a special place to stay
Alwena
20 Mar, 2020
Denbigh, UK
Enjoyed Most
Lovely package afternoon tea evening meal and breakfast also had a free room upgrade because our room wasn’t ready
Other Comments
Staff very helpful good value for money and location good
Shane
27 Feb, 2022
Wolverhampton, UK
Enjoyed Most
I was happy to try out this hotel after its recent refurbishment. I can praise the staff and the food but not the general ambience or our room. The public rooms are beautifully decorated but unless you sat next to the log fire you were cold as there was no heating. This ruined the atmosphere.
Im sure we would have had a better room had we not been on a “deal”. The room was nicely decorated but sadly the facilities were not good. Monogrammed towels, but no wardrobe or any type of clothes hanging space, not even a hook on the back of the door to hang your coat up! A hairdryer, but no mirror in the room to use it with! Had we had a well equipped room, Im sure we would have booked again, without a deal. But this experience in a “ classic”room means our next stay in Ludlow will be at a dufferent hotel.
Candace
21 Mar, 2020
Dolgellau, UK
Enjoyed Most
Beautiful historic building completely refurbished May 19. V good breakfast but only problem was sorting out the bill which got into a real mess. We queried it (charged twice for the same drinks) but it was only after we left the hotel but not Ludlow, that we returned again to finally agree we had been overcharged by £82 (2 couples). £30 dinner allowance had only been applied to 1 person and not all 4.
It was sorted amicably but we could easily have just paid up and left.
Great hotel- poor bill management.
Other Comments
Beautiful historic building completely refurbished May 19. V good breakfast but only problem was sorting out the bill which got into a real mess. We queried it (charged twice for the same drinks) but it was only after we left the hotel but not Ludlow, that we returned again to finally agree we had been overcharged by £82 (2 couples). £30 dinner allowance had only been applied to 1 person and not all 4.
It was sorted amicably but we could easily have just paid up and left.
Great hotel- poor bill management.
paul
12 Mar, 2020
Newnham on Severn, UK
Enjoyed Most
Recently refurbished so the blend of very old and new was delightful. Quality refurbishment with fabulous bathroom and real tea leaves and cafetiere coffee in the rooms. Wonderfully comfy bed, really helpful staff and a great atmosphere made it a break to remember.
Other Comments
We booked through Travelzoo so had a very good deal, value for money.
Ms FW
15 Feb, 2020
Bath, UK
Enjoyed Most
Lovely comfortable stay in such a historic building.
Other Comments
Very considerate and attentive staff.
JAMES
17 Feb, 2022
Warwick, UK
Enjoyed Most
Excellent Deal. Interesting hotel steeped in history nestling in the medieval town of Ludlow. Room was on the small side and a squeeze to make use of wardrobe but space available utilised to the max with quality furnishings bed linen tea/coffee making facilities and mini fridge, ironing bard etc. Tastefully decorated and luxury comfort, Food was excellent from Breakfast through to Afternoon tea the a la Carte menu in restaurant was fairly limited but food top class. Staff friendly whilst providing a highly polished professional service. Would highly recommend.
Other Comments
Negatives -limited parking and poor WiFi especially in rooms
Vanda
07 Mar, 2020
Worsthorne, UK
Enjoyed Most
Very comfortable stay, rooms are of a high standard with excellent staff throughout the hotel. Food was out of this world. Would definitely return and recommend.
Susan
08 Feb, 2020
Chepstow, UK
Enjoyed Most
Beautiful hotel. Renovated first class standards. Deluxe room fantastic with white luxury linens and soft furniture. Highly recommend.
Kaisa
17 Feb, 2020
Retford, UK
Enjoyed Most
Great food, overall good quality feel about the hotel. Staff genuinely friendly and helpful.
Graham
15 Mar, 2020
Betws-y-Coed, UK
Enjoyed Most
Fabulous! Central location. Character property. Amazing food
Pamela
01 Mar, 2022
Tarporley, UK
Enjoyed Most
I am sure we would love it and we are look forward to going later in the year
Other Comments
We had to cancel the booking due to self isolation as we both over 70. We phoned the hotel on 17th March. We would like to defer our booking until later in the year. The hotel said they would be happy to do this and were waiting to hear from Travelzoo. Would you please let me know your policy. I just starred anything so I could continue with review.
Caroline
20 Mar, 2020
Warwick, UK
Enjoyed Most
Excellent value for money with Travelzoo voucher. Superb dinner.
Elizabeth
22 Feb, 2020
Woodford Green, UK
Enjoyed Most
Lovely room, large and clean. Staff friendly and helpful.
Maria
17 Feb, 2020
Redditch, UK
Enjoyed Most
Just had a lovely weekend stay at The Feathers: the historical features of the hotel combined with its superb setting in a medieval market town with castle, bustling market, great shops and various bars and cafes was excellent. Very nice room and bed, superb shower and wonderful food met our high expectations, but it was the hospitality created by the wonderful team of staff that really made our stay perfect. Well done to you all especially the Manager Sharon and Receptionist Kerry, as well as Grace and Sam who were so attentive at every meal. Thank you all.
Other Comments
The afternoon tea was excellent and the food at every meal was of a very high standard - the portions were huge! The Travel Zoo deal, as always, was very good value and did not disappoint.
julie
17 Feb, 2022
Macclesfield, UK
Enjoyed Most
We had a very enjoyable stay, the staff were very friendly and helpful, the bar ambiance & dining room were good & the food very acceptable.
Other Comments
On a downside, although the bedroom was fabulous, there was no dressing table with mirror to do make up or hair, the bathroom was ok for make up but not to use hairdryer/tongs, you had to stand by an awkwardly placed full length mirror to plug electrical goods in, not ideal.
BARBARA
20 Feb, 2020
Wolverhampton, UK
Enjoyed Most
Plenty of well trained people available to help where necessary
ian
13 Feb, 2020
Sidcup, UK
Enjoyed Most
Brilliant stay, very friendly staff
Dinner excellent with quality food
Will return!
Mark
07 Feb, 2020
Tadcaster, UK
Enjoyed Most
Staff were very pleasant
Other Comments
Main hotel was cold but rooms very hot and small could do with hoovering corners
Staff were very unaware of what was going on around them and had to keep asking for menus ect
Michelle
04 Mar, 2022
Paignton Devon, UK
Enjoyed Most
Having booked our afternoon tea for 3pm, we had to wait till nearer 4pm for it to be served. Our check in time should have been 2pm as per the Travelzoo advert, but it was much later at 3.30pm. We went to the restaurant for our allotted 7.30pm booked meal, to be told they were not ready for us. Fortunately we didn't have to wait long and they gave us our drinks complimentary. Overall we felt that they had taken on too many bookings and the staff they had couldn't cope with the workload!!
Pamela
22 Feb, 2022
Thornton-Cleveleys, UK
Enjoyed Most
Warm welcome and very comfortable room .....lovely Sunday roast
ROGER
15 Feb, 2022
Presteigne, UK
Enjoyed Most
The staff are fabulous. Couldn’t be more helpful, nothing is too much trouble.
Breakfast was fabulous. Shortage of wine at dinner due to their supplier, they told us but the meal was delicious. Room was perfect with a lovely bathroom but the windows rattled in the wind.
Other Comments
If you have mobility issues request a room near to reception. Well worth a visit though. Perfect location.
Sharon
18 Feb, 2022
Southport, UK
Enjoyed Most
The Travelzoo promotion was excellent value for money. The accommodation was clean and spacious with all the facilities you would expect from a first class hotel. The meal package was exceptional. Food was of a very high quality and the service friendly and helpful. The location was right in the middle of Ludlow with ample parking availability. The Feathers is well worth a diversion simply to experience the ambience and atmosphere of an historic English hotel. Many thanks to all the staff.
Peter
01 Mar, 2022
Gravesend, UK
Enjoyed Most
Without hesitation this break is exceptional value for money.
The hotel was warm, clean and welcoming.
The food was amazing and there was plenty of it. Even though this isn't very far away from where we live I would certainly go back.
Other Comments
The hotel staff went above and beyond to make our stay enjoyable.
From confirming my booking and then checking in with the lovely Mair to watching Rob and Gabriella keep that dining room turning like clockwork.
Well done team Feathers.
5 stars from us!!!
Tracy
14 Feb, 2022
Llanidloes, UK
Enjoyed Most
Staff friendly but once food was ordered seemed to take ages eg.. booked afternoon tea at 2pm but did not get to the table till 2.45 and it was not busy.
Other Comments
Lovely hotel, staff good but food just OK.
Moira
27 Feb, 2022
Chester, UK
Enjoyed Most
Very enjoyable.
Hugh D
09 Mar, 2022
Cardiff, UK
Enjoyed Most
Newly refurbed, it's been done beautifully. All the original features have been maintained but top class luxury added where you would expect it. The service, staff and food was outstanding. Don't hesitate - book it!
Michelle
05 Feb, 2020
Coventry, UK
Enjoyed Most
Lovely hotel in excellent location. Good ambience and recently updated decor and rooms which were spacious and comfortable,especially good beds! Food was excellent and the staff were very pleasant and obliging.
Other Comments
Parking is available but the access is quite narrow if you have a large car.
Wendy
22 Jan, 2020
Stafford, UK
Enjoyed Most
Brilliant stay. Staff were very helpful. Room was really comfortable and plenty of different places to relax and have a drink down stairs. Hotel is full of character. Afternoon tea was excellent, but evening meal was absolutely exceptional. First class. Will be returning with friends in the new year strongly recommend to others.
Other Comments
In the middle of town easy to pop out to the shops as often as you like. Not noisy in the rooms from roads. Parking was easy and convenient behind the hotel. All things catered for, for a relaxing break.
RUTH
22 Dec, 2019
Llanelli, UK
Enjoyed Most
We had a 2 night offer which included 'high tea' and a £30 discount off our evening meal. We were expecting a basic tea, but were thoroughly impressed - everything was well presented, plenty of choice and very tasty. Our evening meal was also delicious. The staff were extremely helpful and friendly - they could not do enough for you. This is out 4th stay in Ludlow, but our first stay at The Feathers - we will definitely be staying there next time.
Other Comments
Parking is charged (which is mentioned when booking) but due to being in the middle of the town, is well worth it.
Huw
05 Feb, 2020
Aberystwyth, UK
Enjoyed Most
Very good offer from Travelzoo. Lovely, old hotel. Young, pleasant staff. Delicious dinner and breakfast
Jane
24 Dec, 2019
Malmesbury, UK
Enjoyed Most
Fabulous!
Christine
07 Jan, 2020
Penzance, UK
Enjoyed Most
Good overall experience, have booked to o back for 2 nights in February
Other Comments
Heating wasn't working on 1st floor, but they supplied us with a portable heater
Linda
23 Dec, 2019
Newport, UK
Enjoyed Most
Beautiful hotel, lovely room, nice staff. No criticisms.
Lynda
18 Jan, 2020
Melksham, UK
Enjoyed Most
Lovely stay though service not up to scratch at times but maybe that was because of the chaotic time of year we chose. Room wasn’t serviced one day either though cleaning staff worked until very late. Maybe staffing issues. We did get an apology for this. Food is excellent.
Dave
01 Jan, 2020
Ellesmere Port, UK
Enjoyed Most
We stopped for a two night break in this this historic inn. The refurbishment has been done to a very high standard. The rooms were beautifully decorated and well equipt. We ate in the restaurant the first night and the service was superb as was the food. We also had a cream tea in the bar area which was delicious. Overall a very enjoyable experience. Thank you to all the staff.
Other Comments
We really had a fantastic time with you and thanks are due to all the staff. The only comment I would make is that we were in room 124 and my wife really missed a mirror in the main room and also we found it strange that there was no hanging space for clothes. This didn't matter to us as we only had casual clothes but if we were going to a wedding we would want to hand dresses and suits somewhere.
colin
07 Jan, 2020
Rossett Wrexham, UK
Enjoyed Most
Great we enjoyed it
thomas
25 Jan, 2020
cheshireHyde, UK
Enjoyed Most
The Hotel is full of character and has been refurbished to a good standard. However, after speaking to the hotel the day before our arrival the member of staff confirmed our room would have a king sized bed with a small lounge ( the second best room rate) our room was very small with just one chair and we would call it as described on their website as the classic cosy room ideal for 1 adult but could accommodate 2 persons. I queried this with the person I had spoken to and he insisted that he had not advised this over the phone, although I had noted our discussion down he wasn't interested in reading it.
Other Comments
On the Friday evening the wait to be served drinks was taking on average 1 hr so we gave up on that. However, the afternoon tea and the evening meal on the first night were excellent.
Lynn
21 Jan, 2020
Thame, UK
Enjoyed Most
A brilliant break, with a beautiful historic hotel, fabulous staff, comfortable room and excellent food. Couldn’t be beaten.
Other Comments
Every member of staff could do no more than they did for us. All were friendly and put themselves out to make sure our every need was catered for.
Pamela
13 Jan, 2020
Rugeley, UK
Enjoyed Most
Great location and a beautifully restored building with high quality bedrooms and excellent food
Christine
12 Jan, 2020
Saint Helens, UK
Enjoyed Most
Really enjoyed a lovely stay at The Feathers Hotel - I have and would recommend the hotel - very pleased - Also enjoyed looking around Ludlow very nice.
Other Comments
Great location, great staff
David
28 Jan, 2020
Caerphilly, UK
Enjoyed Most
Staff were exceptional and gave the impression that nothing was too much trouble (even warming up a pain au chocolate that had gone cold). Food was some of the best we ever had - cooked to perfection, hot and fresh tasting. It was great to hear the barkeep asking me for feedback about my drink so he could look to continue to improve the cocktails he made. The hotel is obviously very old but there is a good balance between the wonderful antiquities around the property and the rooms which are very nicely furnished in a modern style.
Other Comments
The only slight negatives were:
parking is quite tight,
lots of stairs between rooms due the the hotel spreading across multiple buildings,
room was lovely and warm but there was no way to get fresh air into the room as the windows were seized shut,
Deborah
06 Jan, 2020
Leeds, UK
Other Comments
This is an old building although wonderfully refurbished, great beds , linens etc.....however it may not be suitable for people with mobility issues.....there are a lot of stairs on each floor despite lift access
Elaine
31 Jan, 2020
Nottingham, UK
Enjoyed Most
Excellent
Other Comments
Excellent
Heather
01 Feb, 2020
Chorley, UK
Enjoyed Most
Great location in the centre of Ludlow, lovely restaurant and room, very clean, excellent service
Steven
22 Jan, 2020
Bolton, UK
Enjoyed Most
Couldn'the fault it EXCELLENT!
Other Comments
Very comfy bed excellent food and friendly staff
Susan
02 Feb, 2020
Hull, UK
Enjoyed Most
The Hotel is top class. Fabulous staff, really professional managers making sure staff do their job and customers are completely satisfied.
Food was gorgeous. Room was spotless and beautifully appointed. Newly renovated.
Other Comments
Would love to go back. Fantastic deal from Travelzoo.
Janet
28 Jan, 2020
Bolton, UK
Enjoyed Most
Absolutely nothing to complain about. Staff were lovely, food and service excellent. Not expensive for this quality of hotel
Leonard
30 Jan, 2020
Chester, UK
Enjoyed Most
A thoroughly enjoyable break. Superb staff who couldn't do enough for you and always with a smile. Lovely food and the bed was very comfortable.
Melanie
02 Feb, 2020
Swadlincote, UK
Enjoyed Most
The room towels were lovely and fluffy.
Other Comments
The room was nicely refurbished but the heating didn’t work, we had to ask for a stand alone heater, the shower was the latest design but no hot water on the second day of our stay and the tv didn’t work. We also had to get our room cards changed 3 times over our 2 day stay through mal function.
The service in the bar was appalling. We had afternoon tea included in our stay and we were told there was a 25 minute wait which we said was fine, but it arrived 50 minutes later. We waited nearly an hour for a drink despite 3 reminders. We were told there was an issue with staff which quite frankly was an understatement. On the second morning we had to wait nearly an hour for our cooked breakfast, the reason given was that each breakfast was cooked to order. All in all a very disappointing stay.
Diana
31 Dec, 2019
London, UK
Enjoyed Most
The Travelzoo deal was a bit odd: £30 per person dining allowance for a £17.95 three-course menu?
Terrific afternoon tea was much more lavish than expected.
Other Comments
Pleased to see that the refurbishment hasn't spoiled any of the historic rooms, and it has brought some rooms into use as cosy lounges. Lots of conscientious staff and a proactive manager(?) keeping them on the ball. Some oddities, such as the very nice breakfast, but if you'd like, e.g., kippers instead of the "full English" it counts as a "Breakfast Enhancement": at £8.95 that's quite a supplement! Surely needs sorting out. Also, you are now charged £5 to park, which is reasonable, but a new thing.
It's a great building, and the bedrooms and bathrooms have been brought up to a high level, and you're in the midst of a fascinating, historic town. Highly recommended.
Peter
04 Feb, 2020
Leamington Spa, UK
Enjoyed Most
Arrived very busy Sunday, had afternoon tea, very good evening meal and room was excellent, even the ghosts were quite.
Other Comments
The hotel needs more staff on busy Sunday afternoon, lots of locals having tea or meal in the restaurant, made it difficult for residents to get served. They need to sort out TVs most rooms had no signal so could not watch.
Tina
01 Jan, 2020
Stoke-on-Trent, UK
Enjoyed Most
Fantastic staff and food excellent
Christiane
20 Jan, 2020
Northampton, UK
Enjoyed Most
Feathers hotel just had a 2 m makeover booked over night stay afternoon tea evening meal breakfast.
Our experience was very much up and down. Check in was hopeless afternoon tea a disaster waiting to
happen.No Staff With the bar area busy.waiting staff not been trained afternoon tea with know tea sugar spoons etc.Evening meal a massive surprise Top food and very good service same with breakfast.The Bedrooms are very small and floors slope a lot.Good bathroom. Couldn’t fault value for money Carpark only 30 Car SpacesCost £5. Staff need to be trained better to service the customers .
Shane
01 Jan, 2020
Wolverhampton, UK
Other Comments
Towel rail wouldn't turn off so room did get quite warm!
Laura
30 Jan, 2020
Bridgend, UK
Enjoyed Most
Excellent value for money deal in a lovely hotel
andrew
19 Jan, 2020
Nottingham, UK
Enjoyed Most
Beautiful hotel,Wonderful staff and the food was excellent .
Other Comments
Quite a long walk to bedrooms steps and stairs to negotiate Bathroom not good with high steps for elderly people
Mary
02 Feb, 2020
Oswestry, UK
Enjoyed Most
Cosy, good food ,nice service
Other Comments
Beautifully decorated, sympathetically melded old and new. Lovely log fire
Ian
28 Jan, 2020
Walsall, UK
Enjoyed Most
Lovely stay,staff were lovely as well.No issues and all meals were of a high standard.Throughly enjoyed our stay.
gary
23 Dec, 2019
Halesowen, UK
Enjoyed Most
Staff need an experienced manager as not enough care about the customer was shown by some staff. Others really cared about customer service but we had the impression they would have been that type of person in any job. Others must realise that if you have chosen hospitality work you must care about the customer.
Other Comments
Get the staff knowledge and training up and you have a fantastic customer experience.
Yvonne
24 Dec, 2019
Stourbridge, UK
Enjoyed Most
Excellent service, food and accommodation. Staff were so friendly and helpful.
Other Comments
Would definitely stay again. Staff went out of their way to make us feel welcome. The whole experience was lovely. Well done to all staff thank you!
Colette
22 Dec, 2019
Wallasey, UK
Enjoyed Most
Fabulous hotel with attentive polite staff. Stayed in a superior room with a huge extremely comfortable bed. Jack, the duty manager deserves a special mention for being a absolute superstar!
Sally
30 Dec, 2019
Chester, UK
Enjoyed Most
We had a lovely weekend celebrating my husbands birthday. We stayed for one night on a Saturday, the staff were so friendly and pleasant and the evening meal was excellent. The hotel is in a brilliant location and Ludlow is a beautiful town to visit with a lots of history.
Charlotte
20 Jan, 2020
Surrey, UK
Enjoyed Most
first visit since the refurb and really impressed how much this hotel has improved, great food - really buzzy atmosphere and perfect location - loved it, we'll be back
Andrea
03 Feb, 2020
Belper, UK
Enjoyed Most
Wonderful ancient property being renovated to a good standard. Stay helpful, friendly and professional.
Other Comments
The food was excellent.
Peter
12 Jan, 2020
Shrewsbury, UK
Enjoyed Most
The refurbishment of this hotel is most tasteful.
It compliments this gorgeous building beautifully.
The food was outstanding, as was the service.
A very enjoyable stay. Highly recommended.
Mrs P
Debbie
31 Dec, 2019
Welshpool, UK
Enjoyed Most
Lovely food. Rooms very well equipped. Pleasant staff but seemed a little understaffed. Had to wait a long time for service sometimes. Our room was cold but they moved us the next night and gave us complimentary drinks to compensate. All in all a very pleasant stay.
Other Comments
Still lots of refurbishment going on. They need to get their heating sorted out. Our room was really cold and they had to move us.
Susan
24 Dec, 2019
Stoke-on-Trent, UK
Enjoyed Most
The hotel has been beautifully refurbished, retaining it's old world character , whilst benefitting from modernisation. The staff were extremely pleasant and helpful. Afternoon tea was a full three tier of lovely food and the evening meal at the restaurant was of good quality.
Our room was bijou but very comfortable. The heating was not working ( we assume as work was still in progress but an electric heater was provided in the bedroom. However this meant the towel rail was not working leaving the bathroom a little chilly but not unpleasantly cold .
We would definitely stay here again
We have been in the Feather before and
Juliet
28 Dec, 2019
Chester, UK
Enjoyed Most
A great birthday experience. Great service, food and amenities. The newly refurbished room was beautiful, as were all the public spaces. The food was excellent.
Christopher
09 Jan, 2020
Newport, UK
Enjoyed Most
Early days for the re opening of this Hotel after major revamp. I think it will be good once teething problems sorted and when all rooms finished . The pleasant Staff will hopefully become familiar with the new in house procedures and equipment .
Other Comments
Their restaurant food was of vey high quality and the ambiance good. In fact our meal was a really good culinary experience show casing excellent ingredients . ! The room was sparklingly new and well revamped.
paul
27 Dec, 2019
Darlington, UK
Enjoyed Most
Excellent food
Peter
11 Jan, 2020
Bridgend, UK
Enjoyed Most
Wonderful staff, great room, excellent food.
Other Comments
I thought the builders had skimped on some of the work in the expensive major refurbishment: doors not closing properly, no doorstops, poor carpentry and scratched paintwork. Finger plates to switches should be loosened before painting round. All reception and waiting staff get top marks for professionalism.
Frank
05 Jan, 2020
Crediton, UK