Harrogate
Cedar Court Hotel Harrogate
Member rates available
Why We Love It
- The hotel is across the road from The Stray, a 200-acre stretch of parkland
- Harrogate town centre is 10 minutes' walk away
- This Grade II-listed property sits on the site of Harrogate's first hotel
Enjoyed This
(450 Member Ratings)
(450 Member Ratings)
"Pleasant staff"
CARMEL
04. Jun 2018
BOLTON, UK
Map & Directions
Harrogate station is 10 minutes' walk from the hotel, and has services to Manchester Piccadilly, Sheffield and London King's Cross. Junction 46 of the A1(M) is 20 minutes' drive, and Leeds Bradford Airport is 30 minutes' drive. Parking is free.
Overview
Cedar Court Hotel Harrogate is 10 minutes' walk from the centre of Harrogate -- the "quintessential Victorian spa town", according to Lonely Planet.
This Grade II-listed 19th-century building sits on the site of Harrogate's first hotel, the Queen's Head Inn, which was built in the 1680s. The Turkish Baths & Health Spa is 15 minutes' walk away, and the Royal Hall, which hosts antique fairs, classical orchestra concerts, live comedy events and more, is just a little further. En route you'll pass the famous Bettys tea room.
Ripley and Knaresborough castles are just over 10 minutes away by car, and Harewood House takes around 15 minutes. Mother Shipton's Cave and the Petrifying Well -- one of England's oldest tourist attractions -- is 10 minutes' drive. You can also trek with llamas at Nidderdale Llamas in the Yorkshire Dales, or visit Brimham Rocks, both of which take 25-30 minutes. Pateley Bridge, a small market town on banks of the River Nidd that's home to the oldest sweet shop in England, is 30 minutes' drive.
The hotel brasserie serves British and international cuisine, and has a selection of Yorkshire cheeses. There is an on-site gym, and all guest rooms have free Wi-Fi.
Amenities
General
- Infant cots / cribs
- Bar
- Newspaper / magazines
- Extra beds / roll away beds
- Gym / fitness center
- Restaurant
- No pets allowed
Services
- 24-hour front desk
- 24-hour room service
- Laundry / dry cleaning
- Business center
Room amenities
- Central heating
- Coffee / tea-making facilities
- Iron and ironing board
- Flatscreen TV
Internet
- Complimentary Wi-Fi throughout
Bathroom
- Hair-dryer
- Luxury toiletries
- Bathtub (in some rooms)
Parking
- Complimentary parking
Accessibility
- Accessible meeting room
- Accessible parking
- Accessible restaurant
- Wheelchair accessible
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. Please check with the hotel.
Policies
Check-in:
Standard Time is 2:30pm. Minimum age required to check in: 18.
Checkout: Standard Time is 11am.
Children and additional guests:
Infant's cot/crib and extra bed are available on request in Standard rooms only: £15 per night.
Supplements are not included automatically in the total price and will be charged directly by the hotel. See room descriptions and rate policies for information about room occupancy and prices.
Pets: No pets allowed.
Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Have a Question? Contact Travelzoo.
- +44 (0) 20 3564 9000 UK & Europe
- 1-877-966-0000 U.S. and Canada (toll-free)
- Email us
Customer Service available Mon-Fri, 8am-6pm
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Enjoyed This
(450 Member Ratings)
(450 Member Ratings)
Ratings & reviews reflect verified member feedback for Acropolis Hotels Ltd t/as Cedar Court Hotel Harrogate over the past 15 months.
Show ReviewsHide all
Ratings & reviews reflect verified member feedback for Acropolis Hotels Ltd t/as Cedar Court Hotel Harrogate over the past 15 months.
4.0
Ambiance
4.5
Location
4.0
Rooms
4.1
Quality of Service
4.3
Value for the Money
Enjoyed Most
Pleasant staff
Other Comments
Trish on reception was extremely helpful and very pleasant.
CARMEL
04. Jun 2018
BOLTON, UK
Enjoyed Most
location
Other Comments
friendly staff
Paul
04. Jun 2018
Mansfield, UK
Enjoyed Most
Overall hotel ok seems like a lot of staff not sure maybe under new management
Other Comments
Poor service in restaurant slow forgot sides aid they had new chef although did did give us complimentary deserts
EDWARD
30. May 2018
oldham, UK
Enjoyed Most
The position and the bedroom
Other Comments
The evening meal was not value for money. The portions were very small and the service was very slow. We waited over 30 mins for our desserts to arrive after ordering them.
Alan
30. May 2018
Leicester, UK
Other Comments
Breakfast was in a big room instead of the dining room which made us feel we were on a coach holiday. We had an allowance of £22 pp for evening meal. At first we were given a set menu but asked for the main menu and was given that.
Shelagh
04. Jun 2018
Newcastle upon Tyne, UK
Enjoyed Most
Good position easy to walk into Harrogate and leave the car in the hotel carpark
Other Comments
Very friendly and professional staff Good value for the price
JOHN PEEL
01. Jun 2018
Blackburn, UK
Enjoyed Most
Good location with plenty of car parking
Other Comments
Restaurant service was really slow, 45mins between starter and main - same for a number of tables.
Sandra
29. May 2018
Durham, UK
Enjoyed Most
Pleasant, welcoming atmosphere. Lovely hotel in beautiful surroundings yet near to Harrogate town centre.
Other Comments
Thoroughly enjoyed it.
Ann-Marie
26. May 2018
Liverpool, UK
Other Comments
Service
Elizabeth
26. May 2018
Gainsboroughnsborough, UK
Enjoyed Most
Very comfortable room.
Mary
25. May 2018
Carnforth, UK
Enjoyed Most
Situated overlooking the park, easy walking distance to the town centre, food very good overall a really pleasant hotel to stay in.
Alan
27. May 2018
Runcorn, UK
Enjoyed Most
Convenience of hotel location, ease of parking.
Clive
26. May 2018
Preston, UK
Enjoyed Most
Excellent location, comfortable room. Good value.
Stephen
30. May 2018
Market Harborough, UK
Enjoyed Most
We chose a superior double room which was lovely.
Other Comments
The hotel was immaculately clean & maintained.
Anita
29. May 2018
Leicester, UK
Enjoyed Most
Car parking. It's rare these days to find a hotel that actually provides free parking - and plenty of spaces.
Other Comments
Great location, just 5 minutes walk into town. Clean and pleasant décor. Good size bedrooms. Good breakfast selection. Be careful when checking-out. We had a number of extras on our bill that we didn't purchase. After a discussion with the Reception Staff on departure, these were rightly removed.
WILLIAM
23. May 2018
Rugby, UK
Enjoyed Most
The position. Friendly staff. Very clean.
John
23. May 2018
Stockport, UK
Enjoyed Most
Its location to the city centre, room was excellent, reception staff were very good
Other Comments
The only comment we would make is that the staff waiting on in the resturant seemed a bit disorganised, I would guess that they had not been properly trained. We had to ask them to clear our table after each course, then we had to ask for coffee, it was if they were oblivious to what was happening on each table. One diner asked three different members of staff for extra parmesan cheese which he never got.
Derek
25. May 2018
Warrington, UK
Enjoyed Most
Comfy room
Other Comments
Jess on reception excellent service
Antony
24. May 2018
Kirby Muxloe, UK
Enjoyed Most
Location
Joanne
22. May 2018
Matlock, UK
Enjoyed Most
Good location excellent food great service and good value
Andrew
21. May 2018
Buckley, UK
Other Comments
e goodA outdoor space /patio area would be good
joanne
21. May 2018
Huddersfield, UK
Other Comments
Walls between rooms somewhat thin so can hear next door quite easily
Mr A
22. May 2018
Huddersfield, UK
Enjoyed Most
Well organised, pleasant helpful staff, good food.
Sally
21. May 2018
Crewe, UK
Enjoyed Most
good food, lovely staff
Other Comments
They need a good sommelier, otherwise very good .
Harold
23. May 2018
Warrington, UK
Enjoyed Most
Excellent reception staff Jessica and clean spacious room
Christine
23. May 2018
Chester, UK
Enjoyed Most
On the outskirts of Harrogate, so easy to access but just s 10min walk into the town centre
Other Comments
Lovely rooms , good food and pleasant staff
Jacqueline
24. May 2018
Penrith, UK
Enjoyed Most
front garden was well tended
Other Comments
specifically the restaurant service(slow and not well trained - or not trained at all!)
specifically the bed (too soft)
spevcifically the decor (a bit 'tired')
David
25. May 2018
BurnleyBurnley, UK
Enjoyed Most
Easy to get to by car and close to town centre.
John
21. May 2018
Durham, UK
Enjoyed Most
Breakfast was excellent lots of choices and staff were all amazing .
Other Comments
We ate in the restaurant on the first night and the menu was minimal checked online first and it wasn't the same as what we were given . Had a sirloin medium rare steak and it came well
Done . Did not have an enjoyable meal .
Emma
22. May 2018
Sale, UK
Enjoyed Most
Comfortable rooms and easy access to the town
Nigel
22. May 2018
Stockport, UK
Enjoyed Most
Travel Group Deal
Other Comments
Breakfast facility requires improvement(food cold) and better toast machine(s) otherwise evening meal was excellent (different kitchen?)
Keith
30. Apr 2018
Kenilworth, UK
Enjoyed Most
Excellent Breakfasts. Free parking and short walk into Harrogate.
Lynn
15. May 2018
Nelson, UK
Enjoyed Most
Staff were very friendly and courteous. Setting was beautiful. Food and service excellent. Fabulous value for money.
Other Comments
Room was quite cold but staff quickly provided heater and blankets when informed.
Kate
27. Apr 2018
Manchester, UK
Enjoyed Most
lovely old hotel great location
Other Comments
food was fine but service at breakfast time unfortunately shambolic both days had issues not enough staff food not ready tables un cleared a real shame as the rest of the hotel very nice.
lynne
10. May 2018
Diss, UK
Enjoyed Most
Breakfast
Other Comments
The menu in the restaurant was the same every night of the four days we were there with not a huge selection - a bit limiting
martin
28. Apr 2018
Maidenhead, UK
Enjoyed Most
Trish the trainee was brilliant juggling g all the guests around in an unflappable manner!
Other Comments
Back ground music needed for restaurant in evening. Morning breakfast - bacon had obviously been out a long time and like rubber and eggs were hard.
deborah
14. May 2018
BradfordBradfird, UK
Enjoyed Most
The staff were lovely and ready to go all out for us. I loved watching the dining room team at breakfast - they worked so well together it was like a ballet.
Other Comments
Food options for dinner weren't great and I really wasn't catered for at all.
The room was comfortable and the view across The Stray was lovely. Though the room had been refurbished, it had obviously been done to a budget and it felt a bit cheap. That said, everything worked, was spotlessly clean and was well stocked. Being the little walk out of town meant it was gloriously quiet in the night and first thing in the morning. The town is 10 minutes walk the short way or 20 minutes the long way - actually enjoyed the walk and went the long way.
Liz
21. May 2018
Enfield, UK
Enjoyed Most
The staff were brilliant and worked very hard indeed. Very comfortable Hotel
Alan
26. Apr 2018
Ormskirk, UK
Enjoyed Most
Meal at restaurant very good. Wi fi throughout. Easy parking and hotel position.
Other Comments
First morning breakfast haphazard due to lack of staff. No guidance. Too spread out and hot food taken off self service as they ran out of oil to heat food! Cereals not topped up when needed. Second morning better as in restaurant but staff need a little more training . We all had to ask for milk to be supplied after the tea/coffee left with us. Also provide cold water along with juice please as many of us prefer that to take with tablets.
norman
11. May 2018
Grimsby, UK
Enjoyed Most
Hotel & location very good , enjoyed our stay very much , love Harrogate
Michael
09. May 2018
CarlisleCarlisle, UK
Enjoyed Most
The Cedar Court is a hotel we visit a few times a year and are extremely satisfied with. Every aspect of our stay is always enjoyable,
Wilf
27. Apr 2018
DONCASTER, UK
Enjoyed Most
Comfortable
Other Comments
Poor resupply of breakfast items
DR GEORGE D
04. May 2018
Alnwick, UK
Enjoyed Most
hard to say, the rooms were great, however we thought the food was of the best quality
Other Comments
We could not fault this hotel, Food ,Rooms ,Cleanliness, car park, staff the whole deal was tops
len
14. May 2018
cheshire, UK
Other Comments
A little understaffed at breakfast - slow to fill up cereals, yogurts etc.
Linda
02. May 2018
Ulverston, UK
Enjoyed Most
Friendly staff.
Other Comments
Great location.
Louise
14. May 2018
Braintree, UK
Enjoyed Most
relaxed atmosphere.
very comfy bed.
Sandra
25. Apr 2018
Leicester, UK
Enjoyed Most
Staff welcoming and friendly. Short walk to town.
Other Comments
Breakfast wasn't well organised, especially on the second morning when it was served in a function room due to the Tour de Yorkshire. Our evening meal on the first night was very good, the waiter was very efficient. Brilliant value deal.
DEBORAH
05. May 2018
Bristol, UK
Enjoyed Most
Nice hotel, very good location
Other Comments
Service from the staff was shocking
Andrew
29. Apr 2018
Carlisle, UK
Enjoyed Most
Very friendly Staff, especially Trish on reception, was extremely helpful.
mary
14. May 2018
Carlisle, UK
Enjoyed Most
Very central. Lots of parking.
Other Comments
On our confirmation of booking form it was stated that £22 per person to spend on a starter and main course in the porterhouse restaurant. But they had a specific short menu for Travelzoo customers only and the choice was minimal and the items were not priced. Breakfast on the first day was fine, but on the second day the fresh bread was so stale that I could not even cut it. (it was really hard). The toiletries in the bathroom was minimal. Lucky I took our own. (only 1 shampoo and 1 showergel 1 bar of small soap) The furniture in the room is dated, but it is an old hotel. The staff were very friendly and nice.
09. May 2018
Barnet, UK
Enjoyed Most
NICE SIZE ROOM
Other Comments
GOOD BASE FOR VISITING THE AREA
kevin
26. Apr 2018
manchester, UK
Enjoyed Most
Relaxed atmosphere, excellent food, good value.
JULIE
04. May 2018
Lincoln, UK
Enjoyed Most
Great food & area
Angela
07. May 2018
Leighton, UK
Enjoyed Most
Love
Location and friendly staff.
Daphne
04. May 2018
Sale, UK
Enjoyed Most
Clean room with ample electrical sockets. Appreciated the addition of an ironing board and iron. A hand mirror in the bathroom was a nice touch. Reading lights over the bed were very useful. Plenty of coat hangers and hanging space, missed having a chest of drawers.
Other Comments
Room was basic but had everything we required and the location was excellent. Staff were friendly and helpful at all times.
Phillip
14. May 2018
Tarporley, UK
Enjoyed Most
The friendliness of the staff
Roger
25. Apr 2018
Newmarket, UK
Enjoyed Most
The dinner.
Other Comments
The breakfast was very poor.
Kathryn
29. Apr 2018
Chorley, UK
Other Comments
Breakfast was a fiasco not enough staff to cope. Had to wait 20 mins while tables were cleared and resett.
Marilyn
27. Apr 2018
Nuneaton, UK
Enjoyed Most
Convenient location for town centre. Friendly, courteous staff. Beautiful outlook and gardens.
Enjoyable evening meal. Good selection at breakfast.
Excellent value.
Christine
20. May 2018
Wakefield, UK
Enjoyed Most
Rooms were lovely, the gardens were beautiful.
Other Comments
Although we felt the food was average, we still enjoyed our stay.
Pamela
06. May 2018
East Boldon, UK
Enjoyed Most
Lovely view from the room overlooking the garden. The dinner being included on the first night - good value and very tasty. Friendly and helpful reception and restaurant staff.
Lewis
14. May 2018
Workington, UK
Other Comments
Restaurant evening meals were poor. 4 steaks were tough. 1 salmon greasy.
Breakfast fried eggs either sloppy (part cooked) or hard. "Fresh bread" (to slice) was frozen in the middle.
Long queue to get to bar before evening meal (1 person on duty)
Bathroom fan not working. The hotel has certainly deteriorated since our last visit.
Stephen
08. May 2018
Huddersfield, UK
Enjoyed Most
Near to town centre
Other Comments
Breakfast service was poor food cold I paid for a upgraded room they didn’t add the extras
Leala
01. Apr 2018
Manchester, UK
Enjoyed Most
The dinner was top notch...
jackie
09. Apr 2018
Preston, UK
Enjoyed Most
Nothing too much trouble for the staff, great room and food.
Brian
12. Apr 2018
Chorley, UK
Enjoyed Most
Location
Other Comments
Offer was not as described.
Harry
20. Apr 2018
Norfolk, UK
Other Comments
Breakfast food very good but service could have been better. Selection advertised in menu should always be available but this was not the case.
Diane
13. Apr 2018
Scunthorpe, UK
Enjoyed Most
The convenience of getting into town and free parking at the hotel.
Other Comments
We have stayed many times at this hotel when it was best western and always had a nice room. We booked an executive room. The room looked onto the car park. The glazing in the window had broken down. No pictures on the walls. Shower gel and shampoo taken away and not replenished. The tea tray was also not replenished.
jacqueline
25. Apr 2018
chipping campden, UK
Enjoyed Most
Great access to the centre of Harrogate.
Other Comments
Excellent breakfast.
David
10. Apr 2018
Oldham, UK
Enjoyed Most
Good breakfast room well appointed
Other Comments
Evening meal a letdown
Avril
11. Apr 2018
Thornton-Cleveleys, UK
Enjoyed Most
The room and meals
annie
24. Apr 2018
manchester, UK
Enjoyed Most
the view from room and its central location
Other Comments
bit disorganised at breakfast had to search for someone to take my order for tea. Nice dinner but not as good as thought it would be room a bit disappointing didn't think it was an executive room presume it was for its view
brenda
16. Apr 2018
Paignton, UK
Enjoyed Most
Convenient location to Harrogate
Other Comments
It would have been good to have more storage space in rooms, i.e drawers or shelves to put non hanging clothes.
Elizabeth
30. Mar 2018
Altrincham, UK
Enjoyed Most
Comfortable and spic and span room on second floor. Comfy bed and efficient bathing facilities with lovely large towels .Pretty view through very large bay window over garden and parkland and beautiful cedar tree just outside our window. Two days breakfasts were really good and the cooked food was hot. Evening meal was reasonable and the steak I had was beautiful but my partner's duck was a rather tough for a 'slow cooked' bird.All in all though a lovely stay with friendly and helpful staff. A good base for visiting other nearby treasures of north Yorkshire and we did.
Maureen
20. Apr 2018
Shrewsbury, UK
Enjoyed Most
Convenient location. Outside of the building impressive. Pleasant helpful staff.
Other Comments
Some of the decor e.g. carpets, furnishings were threadbare - worn through in places. Food was average and not very imaginative. Needs a bit of a revamp/refresh I think.
Patricia
22. Apr 2018
Bradford, UK
Enjoyed Most
Good location.
Other Comments
Bedroom was very cold
paul
03. Apr 2018
Warrington, UK
Enjoyed Most
Nice setting, and good location. Good food.
Other Comments
We had a single friend with us who booked the same DBB deal we did. She understood she was paying for single occupancy of a double room, but it seemed a bit unfair she was paying the same as us for one meal and breakfast to our two! Surely it wouldn't be out of the question to offer a free dessert or drink in lieu of this exploitation of singles? When she asked if this would be possible she was politely but firmly rebuffed.
Paul
11. Apr 2018
Manchester, UK
Enjoyed Most
Friendly staff
Other Comments
They could do with more stsff in thr morning brrakast time around 9..many people waiting for plstes ..coffee..food
David
17. Apr 2018
Newcastle upon Tyne, UK
Enjoyed Most
The staff are really helpful and friendly. The room was large and the bed comfortable. The food was very good too.
Christina
09. Apr 2018
Ripon, UK
Enjoyed Most
Afternoon tea
Other Comments
Hotel beautiful but very 'tired'
With just a little better organization could SO improve - for instance breakfast chaos with not enough staff to clear tables/ensure food updated/plates dry from dishwasher. Would not have been at all happy had I paid full price!
julia
08. Apr 2018
Warrington, UK
Enjoyed Most
Lovely big hotel and plenty of parking
Other Comments
There did not seem to be enough staff at breakfast time
Kathleen
13. Apr 2018
Wirral, UK
Enjoyed Most
the whole experience, attentive friendly, helpful staff, nice, room, restaurant food was superb.
Ray
16. Apr 2018
Liss, UK
Enjoyed Most
The rooms were large and well decorated and the setting of the hotel was lovely.
William
22. Apr 2018
Sheffield, UK
Enjoyed Most
the hotel and relaxing
thomas
29. Mar 2018
Hyde, UK
Other Comments
Customer service excellent, as was the evening meal. Very good value.
Ashleigh
16. Apr 2018
Hull, UK
Enjoyed Most
The location was perfect as it is so close to the town without being in the middle. Such a pity about the lack of training as it could be so good.
Other Comments
The staff had obviously never been trained. When serving arms went across in front of you even if you were eating and there was enough space to walk around. The food was very poor. If we wanted a drink in the evening we had to hunt for someone to serve us. There were very few smiles from the staff so they are obviously not happy.
Rosemary
25. Apr 2018
Nr Wareham, UK
Enjoyed Most
Breakfast
Other Comments
Drinks expensive
Bridget
16. Apr 2018
Grimsby, UK
Enjoyed Most
Location
Edward
06. Apr 2018
Llanfyllin, UK
Enjoyed Most
The location
Gillian
20. Apr 2018
Maldon, UK
Enjoyed Most
I upgraded to an executive room and it was a high standard
Janet
01. Apr 2018
Chorley, UK
Enjoyed Most
Nice room with a bath
Other Comments
Service slow at breakfast both days
Keith
22. Apr 2018
Chester, UK
Other Comments
The only thing that let the vjsit down was having to walk through a group of people smoking and blocking the main entrance to the hotel ( there was a wedding party) I feel a more suitable smoking area should be designated, as an asthma suffere this was not a comfortable experience.
Janet
09. Apr 2018
AberdoveyAberdovey, UK
Enjoyed Most
A beautiful, old hotel, overlooking The Stray and a few minutes walk into town. Recent refurbs have made the public areas, lounge and restaurant feel modern and comfortable. Friendly and helpful staff.
Other Comments
Hideously understaffed at breakfast, resulting in chaotic service and very poor breakfast buffet.
Barbara
15. Apr 2018
Lancaster, UK
Enjoyed Most
Many things. This is a fine well kept establishment what could be improved would be the menu choice.
Other Comments
The menu on offer was very limiwted and resrtictive. The available fish course was sold out by 8pm. Iwas permitted to choose from the bar/snack menu but the dish was inedible. The breakfast juice was just flavoured water. I did try to voice my concerns but it appeared to fall on deaf ears.
James
27. Mar 2018
Liverpool, UK
Enjoyed Most
Location was superb and, apart from the bathroom, the room was wonderful. We particularly liked the VERY comfy bed!
Other Comments
Breakfast service was shocking. Waited 10-15 mins to be seated both mornings, tables were a tip and very slow at replenishing the buffet. There were silverfish in our bathroom
Holly
14. Apr 2018
Newcastle upon Tyne, UK
Enjoyed Most
Comfortable and convenient. Relaxing break.
Linda
03. Apr 2018
Wychbold, UK
Enjoyed Most
We upgraded from the deal, and it was well worth it. Lovely big room with front view across the park. Not noisy from outside at all. Evening meal was very good value. Choice of starters and main course, then you could pay for a sweet if you wish. Wine was reasonable. Restaurant manager excellent food came hot and was good. Only down side our upgrade was suppose to include fruit in our room. This was missing and never materialised. However we liked the room and evening was good.
Other Comments
Breakfast was a mess! We had to queue for ages to get a table, not because the restaurant was full but no one was clearing tables. Eventually we got a table only to find there was no breakfast left! Orange juice down to last glass, no cereal bowls and after asking three times and waiting ten or more minutes soup bowls appeared. Although the buffet containers were out on a long table what cooked food available was on a small table up a corner, people waited very disgruntled for fifteen minutes at a a time. Yoghurt had gone, we got so fed up we settled for cereal, pain a chocolate and two potatoes hash browns in a soup bowl. Bearing in mind this was nine o clock and breakfast was supposed to go on till 10.30. Every one moaning not a good start to the day. We then went to pay our bill and stood fifteen minutes while the only person behind the desk successfully ignored us. I eventually asked another member of staff walking by to get us some attention. By now eight other people were trying to pay their bill and again everyone moaning.
An excellent looking hotel spoilt by bad staff. Mostly foreign with not good understanding of English. Please sort out would love to return as we love Harrogate and this hotel is well situated.
Trevor
15. Apr 2018
Halesowen, UK
Enjoyed Most
Reasonably good location on ther edge of town, good rooms
Other Comments
The Travelzoo offer clearly states that you will receive:
"£22 per person to spend on a starter and a main course in the Porterhouse Restaurant (first night only)"
Yet, the menu for all 3 nights we were there was the same fixed price £20 per head menu with limited choices, rather than being able to choose from the menu that they have on line:
https://www.cedarcourthotels.co.uk/uploads/files/Food%20%26%20Drink/Harr_menu_may17.pdf
I asked twice if the fixed price menu was the right one for us and also asked directly to see the "a la carte" menu as we had hoped to have the "21oz Chateaubriand for two to share" and pay any difference, but we were told "we don't do that menu anymore, we used to a long time ago...."
OK, I thought well at least I hope they knock the additional £4 off the drinks bill, but no such luck, all drinks (which are on the steep side here) were billed.
Bottom line is, they didn't deliver the offer as marketed and so I am disappointed and feel that there is some misrepresentation going on here. I will be making this same complaint directly to Travelzoo.
Colin
27. Mar 2018
Gayton, UK
Enjoyed Most
The view
Timothy
13. Apr 2018
Boston, UK
Enjoyed Most
Friendly, clean and fab food
Vicki
29. Mar 2018
Houghton le Spring, UK
Enjoyed Most
location & room
Other Comments
waiting on staff unhelpfull
30. Mar 2018
Craven Arms, UK
Other Comments
The staff were helpful especially when we first arrived and had a lovely sandwich and coffee served by the friendly bar staff named sue
Judy
20. Apr 2018
Sheffield, UK
Enjoyed Most
Location
Geoff Brown
24. Apr 2018
Cheltenham, UK
Enjoyed Most
Very close to Harrogate, just a short walk into town, very enjoyable place to visit.
Other Comments
Lacked soul, very large hotel with little character. Room was cold and outdated. Was charge twice through some sort of clerical error. Breakfast was a bit hit and miss as was the evening meal. My wife's dessert was actually nasty. We had booked for relatives to join us however they were unable to attend through illness, the hotel was informed 4 days beforehand and said there was nothing they could do, tried again on arrival to move dates so they could come another time when they felt better. Hotel refused so effectively lost two days booking for relatives, told to claim on travel insurance. Not helpful really, more importantly was their lack of understanding.
Mark
27. Mar 2018
Holyhead, UK
Enjoyed Most
Great location easy to find great staff excellent value
Alan
01. Apr 2018
Worksop, UK
Enjoyed Most
Large clean room. Within walking distance of town centre... about 10 to 15 minutes away.
Other Comments
The break was spoiled somewhat by a very offhand, almost to the point of rudeness, receptionist. The towels were not replaced in the room one day and when I asked reception for them for the second time, having been told 20 minutes before they were on the way, I was told 'housekeeping is busy' as though I was being a nuisance asking to have towels for a shower after a day out!
A T
07. Apr 2018
Preston, UK
Enjoyed Most
Location is okay with plenty of parking
Other Comments
Constant sleep disturbances, no soundproofing onto outside corridor, constant noise of doors slamming due to poor fitting door locks.
Evening meal was choices from set menu, I was under impression we would have £22.00 allowance towards a la Carte menu.
Service at breakfast, on the Saturday morning was atrocious. We were told to sit at any available table, most were full of dirty plates and only table available was set for six people, which we were forced to share with other guests.
On checking out we were not asked about any problems, staff only interested in settling bill.
Janet
08. Apr 2018
Littleborough, UK
Enjoyed Most
The staff
Susan
20. Apr 2018
Sevenoaks, UK
Enjoyed Most
The easy of getting there, great parking facilities. Nice dining and bar area's.
Other Comments
What an great place to plan a visit to Harrogate, fantastic position, with wonderful views over the park, yet 5 mins walk to the centre of Harrogate, without having to drive the one way system. Has my vote every time.
Julie
16. Apr 2018
Pudsey, UK
Other Comments
Went for wedding anniversary dining room manager brought two glasses of complimentary wine to celebrate a very nice touch.
Only complaint was the breakfast. The staff worked their socks off and tried their best to cope, but were overwhelmed by demand in clearing tables and supplying replacement food, not enough staff in restaurant and kitchen at peak time.
Barry
15. Apr 2018
Leicester, UK
Enjoyed Most
Location.
Other Comments
Under staffed restaurant service. Owing to large pre booked party the hotel could not fit us in to the evening dinner service. We were refunded £44 and revcieved a bottle of wine our inconvenience. Breakfast too was poorly serviced and there were lots of uncleared tables along with a poorly replenished buffet.
MICHELLE
16. Apr 2018
Stalybridge, UK
Enjoyed Most
Location
Other Comments
Rooms where very hot
David
17. Apr 2018
Stockton-on-Tees, UK
Enjoyed Most
enjoyed the whole package. excellent staff, nice atmosphere , clean rooms , really good value !!!!!!
16. Apr 2018
Hull, UK
Enjoyed Most
Room was spacious and hotel in a convenient location
Christine
11. Apr 2018
Hull, UK
Enjoyed Most
The location of the hotel.
Other Comments
The food was lovely, and as a vegan I felt quite looked after.
Alison
09. Apr 2018
Grimsby, UK
Enjoyed Most
It was situated in a beautiful part of Harrogate.
Other Comments
It was really busy at breakfast on Saturday morning and the service was a little disorganised and the hot food kept running low. Didn't detract from our enjoyment and it was only a minor point.
Helen
16. Apr 2018
Manchester, UK
Enjoyed Most
The room was clean. There was adequate free parking and we were allowed to leave it there on the day we left.
Other Comments
The deal specified that we would have £22 per person to spend on our dinner in the Porterhouse Restaurant . Before booking we studied the menu online. It was quite impressive and we were looking forward to an enjoyable evening meal aware that we would probably have had to add to our £22 however when we arrived at the restaurant we were offered a set menu with some choices which had no resemblance to the online menu. We were hugely disappointed and made that clear at the time.
Carole
09. Apr 2018
Durham, UK
Enjoyed Most
Position relative to Harrogate
Michael
15. Apr 2018
Lytham Saint Annes, UK
Enjoyed Most
Lovely hotel, room was clean and comfortable.
Other Comments
My only complaint was that a few of the staff at mealtimes gave the impression they didn’t want to be there. Also, breakfast was lacking a little in that there was no one supervising and on both mornings of our stay, I had to ask for items that had run out.
Anthony
09. Apr 2018
Sutton Coldfield, UK
Enjoyed Most
every thing
alan
23. Apr 2018
Clitheroe, UK
Enjoyed Most
The location, the evening meal was very good. The staff were pleasant and helpful.
Other Comments
The cooked breakfast was excellent, but found that the continental buffet had less choice than expected.
Mark
08. Apr 2018
Alfreton, UK
Enjoyed Most
Good food
18. Apr 2018
sheffield, UK
Enjoyed Most
Excellent service
Carole
16. Apr 2018
Alfreton Derbyshire, UK
Enjoyed Most
Lovely food, friendly staff, good location for the Harrogate Convention Centre - nice views over the park.
Other Comments
Only real concern, about the Travelzoo offer. I paid £89 inc food just for me, and friends paid £89 inc food between the two of them. Would love as a solo to at least be offered free dessert or some such...
Rebecca
08. Apr 2018
Stockport, UK
Enjoyed Most
The staff at check in and at dinner were excellent, and the room had nice views of the garden and The Stray.
Other Comments
Breakfast was a little chaotic. With the clocks going forward that day, everyone seemed to head down for breakfast a little later. (9-10am) and the dining room was struggling to cope. Nearly all of the tables were taken and the buffet was very low on food and we had a long wait to get even a cup of tea. The staff did their best but were in danger of being overrun at times.
Steven
28. Mar 2018
Chester le Street, UK
Enjoyed Most
Comfortable and quiet room. Great value for money
Phil
15. Apr 2018
Guisborough, UK
Enjoyed Most
Staff polite and helpful, food good, lovely clean spacious rooms lots of parking
Other Comments
Lovely hotel relaxed atmosphere throughout the hotel nice dining area and lovely clean rooms!
Jillian
27. Oct 2017
Kirkby Stephen, UK
Enjoyed Most
Location
Other Comments
Both Whitebait starters were burnt, we were then advised that only one portion was left which turned up again burnt !!! both Gammon main courses were full of fat and, served with burnt chips, Chicken main course arrived stone cold and, was sent back only for the same 2 bits of chicken breast to be returned looking like shoe leather , Duty manager agreed to food was extremely poor and apologised. I am still awaiting a call from the hotel to resolve the problem !!!
Terry
16. Mar 2018
barming, UK
Enjoyed Most
food
Other Comments
excellent food and friendly helpful staff
ALAN
12. Oct 2017
MALTON, UK
Enjoyed Most
The situation of the hotel,a short walk into the town.Breakfast very good,dinner good.
john
06. Jul 2017
Port Talbot, UK
Enjoyed Most
Food and staff excellent
Other Comments
Lounge very pleasant and relaxing
Keith
20. Oct 2017
DurhamDurham, UK
Enjoyed Most
great hotel very helpful staff.
paul
08. Jan 2018
LiverpoolLIVERPOOL, UK
Enjoyed Most
location
Other Comments
food menu very limited
peter
18. Mar 2018
Bury, UK
Enjoyed Most
Comfortable hotel with good, knowledgeable staff.
PETE
09. Nov 2017
Wakefield, UK
Enjoyed Most
The location is good.
Other Comments
We were told that we had an executive double room,if this was the case we were disappointed.
Joan
30. Jun 2017
Wigan, UK
Other Comments
The bar steward with a hearing problem was particularly friendly and had a good personality.
Tracey
08. Dec 2017
Grimsby, UK
Enjoyed Most
Room
Pete
09. Nov 2017
Clitheroe, UK
Enjoyed Most
Nothing was to much trouble firvye staff and management, very good value for money food was lovely too
Barbara
11. Dec 2017
WEST LANCS, UK
Enjoyed Most
Nice rooms nice hotel fantastic breskfast and reasonably priced drinks
amanda
08. Mar 2018
Morpeth, UK
Enjoyed Most
Good location, easy access to town centre. Ample parking.
Other Comments
Cooked breakfast was a little anemic / under done for my taste. Juices had run out, had to ask twice for refill. Coffee served to table was not hot from pots that had been sat on a side. Not a complaint, it appeared to be quite busy.
Mrs A
10. Dec 2017
York, UK
Enjoyed Most
Helpful friendly staff in lovely surroundings ö
John
03. Nov 2017
Blackburn, UK
Enjoyed Most
Great value for money.
Other Comments
Service slow in restaurant.Room just adequate.Staff very helpful.
john
16. Mar 2018
Glasgow, UK
Enjoyed Most
it was more than excellent. Great hotel
jane
01. Nov 2017
Cheadle, UK
Enjoyed Most
Location
Other Comments
Very slow service in the restaurant and at reception . Understaffed or over whelmed with Travelzoo customers ?
C N Clapham
26. Oct 2017
Thornton-Cleveleys, UK
Enjoyed Most
Food was good.
Other Comments
They accommodated for my friend who is vegan.
Jane
19. Mar 2018
Brighouse, UK
Enjoyed Most
A very good selection options for breakfast
Other Comments
Room was somewhat tired and needed updating. The room was not particularly warm on entering and adjusting the heat was difficult.
Mrs P M
13. Mar 2018
Lutterworth, UK
Enjoyed Most
Excellent breakfast and friendly staff.
Other Comments
Good location for exercising Guide Dog.
Irene
23. Jun 2017
Bridlington, UK
Enjoyed Most
Everything suits us
Derek
15. Dec 2017
Crook, UK
Enjoyed Most
Comfortable spacious hotel with exceptional parking facilities to both front and rear .
Other Comments
This was our 3rd visit. We were allocated a ground floor room which was spacious and comfortable. We enjoyed the inclusive evening meal on the first night. Our only negative was the complete lack of response to the faulty bathroom light which was reported to reception on the first morning.
Carol
08. Nov 2017
Blackburn, UK
Enjoyed Most
Staff very polite helpful
Other Comments
Friendly atmosphere
mr
09. Nov 2017
west midlands, UK
Enjoyed Most
The food in the restaurant was very good. Some of the staff were excellent but our initial contacts at reception were disappointing.
Other Comments
Having previously stayed at the hotel and been very happy with the rooms this time we were offered an old room that had not been updated, room 415. When we complained we were told the hotel was fully booked and no other rooms available. As we were about to leave two other rooms were found though we were warned they could be noisy due to Christmas parties. We took one room 339. The room was adequately equipped but very cold. We have never had a problem with room temperature at this hotel previously. We asked for an extra room heater. At this point different staff were on reception and we were offered to move to another room and were given two others to look at but they were cold too.The food in the restaurant was very good however we did not get offered the sparkling wine as per the deal. The following day we decided to cut our losses and went home. Shame that we were really looking forward to this break before Christmas and it was spoilt.
J N
18. Dec 2017
Crook, UK
Enjoyed Most
Location and parking
Other Comments
Waiting staff seemed very inexperienced. Food was average. Service poor when I reported fault with appliance in room
Ann
23. Jun 2017
Liverpool, UK
Enjoyed Most
The staff were very nice and helpful. Because their were very few residents the breakfast was made to order and was brought straight from the kitchen. So it was hot and fresh much better than the usual food left on hot plates.
Other Comments
The hotel areas and rooms were very cold. On our deal we were entitled to £22 per person towards starter and main meal at dinner. We were told the usual menu wasn't available as it was Mother's Day and they had nothing left. We were given a limited menu and told we could have two courses which didn't add up to the £22 allowance for eithe of us. It was very disappointing as we had decided what to have off the usual menu.
John
13. Mar 2018
Rochdale, UK
Enjoyed Most
clean, spacious, very friendly staff. really nice place to stay.
Other Comments
nothing to add exceptional establishment we will go again when in the area
s
12. Mar 2018
Bolton, UK
Enjoyed Most
Central, good size rooms, comfortable hotel
Janet
07. Nov 2017
Leighton Buzzard, UK
Enjoyed Most
Hotel room was a good size, well equipped and clean. The location was good with parking on site which is very important
ELAINE
04. Jul 2017
Skelmersdale, UK
Enjoyed Most
Parking facilities on site. Hotel within walking distance of center.
Kim
19. Oct 2017
Co Durham, UK
Enjoyed Most
The rooms were nice
Other Comments
The breakfast wasn't very good,food was cold and not enough staff on.
Louisa
03. Jul 2017
Rotherham, UK
Enjoyed Most
Nice relaxed hotel. Food was very good. Friendly staff.
Christina
07. Nov 2017
Ripon, UK
Enjoyed Most
Ease of parking,excellent meals and easy walk into town.
Anthony
08. Nov 2017
Berwick-upon-Tweed, UK
Enjoyed Most
everything lovely room lovely meal
PAULA
02. Dec 2017
Sutton Coldfield, UK
Enjoyed Most
the style of the hotel and the breakfast
steven
12. Mar 2018
Sheffield, UK
Enjoyed Most
Hotel style and location perfect for a town like Harrogate.
Other Comments
Menu a bit limited but food good and portions generous.j
Carolyn
05. Dec 2017
Buckingham, UK
Enjoyed Most
Good location for York and Leeds
Other Comments
The only comment to make---for self service breakfast, make sure that the plates are warm for the main part of the breakfast.
Susan Alice
23. Mar 2018
BOLTON, UK
Enjoyed Most
Position
Anthony
07. Nov 2017
Leighton Buzzard, UK
Enjoyed Most
Quality of the evening meal was very good. Service was excellent.
Ashleigh
11. Dec 2017
Hull, UK
Enjoyed Most
Quality of staff attitude and effort
Other Comments
There was a minor issue with a light bulb when we arrived. This was spotted by staff and resolved before we had even mentioned it to them.
Roy
18. Nov 2017
Sutton Coldfield, UK
Enjoyed Most
Location. Quite position within walking distance of town, cinema and Valley Gardens
Other Comments
Good hotel but looking a little tired in its decor
Caroline
19. Nov 2017
Winsford, UK
Enjoyed Most
It’s central location,town centre a ten minute walk from hotel.Food and staff superb.
Other Comments
Will certainly book hotel again .
Shirley
19. Nov 2017
Grimsby, UK
Enjoyed Most
Friendliness of staff, and quality of food
John
04. Nov 2017
MIDDLESBROUGH, UK
Enjoyed Most
Breakfast was excellent.
Other Comments
Slightly disappointed that we had to stick to a set menu and not able to choose from full menu.
christine
18. Mar 2018
wakefield, UK
Enjoyed Most
Location
denis
04. Nov 2017
Middlesbrough, UK
Enjoyed Most
Good location, decent size room, excellent value for money.
David
18. Mar 2018
Nelson, UK
Enjoyed Most
The rest of the stay was ok but we mistakenly the the hotel was still a Best Western and was nowhere near as good
Other Comments
The breakfast on saturday morning was like being in faulty towers with everything running out eggs ,bread, mushrooms,orange juice ect so there was a que of people waiting for food and when you got to the front something else had run out so by time you got your breakfast and went back to your table the coffee had gone cold and nobody seemed to be able to remedy the situation. The breakfast on friday was not too bad but saturday was a fiasco
Malcolm
25. Mar 2018
liverpool, UK
Enjoyed Most
Good breakfast
Other Comments
The room we occupied was very noisy. We could hear people in next room, talking, on the toilet and tv.
Not enough light in room, very poorly lit.
Room was biggest disappointment.
Anne
06. Nov 2017
Oldham, UK
Enjoyed Most
its location rooms were very good my food was very good mt wifes not to good
Other Comments
only bad problemwas bar staff not up to scratch all other staff were brill rooms outstanding
Peter
18. Nov 2017
March, UK
Enjoyed Most
Excellent buffet breakfast.
Linda
22. Mar 2018
Barnsley, UK
Enjoyed Most
Food-excellent!!
Garry
22. Mar 2018
Tividale, UK
Enjoyed Most
The location and excellent breakfast.
john
21. Jun 2017
Doncaster, UK
Enjoyed Most
Friendly service, good food with excellent breakfast and comfy public rooms.
Roy
12. Nov 2017
WillenhallWillenhall, UK
Enjoyed Most
The surrounding area and the lovely garden
Other Comments
Staff very pleasant and the room was comfortable
Josephine
07. Jul 2017
Bathgate, UK
Enjoyed Most
Excellent food lovely restaurant
Other Comments
Shame one would not know that you were in an old hotel as has been modernised too much. Really needs to retain some of its history.
Katherine
02. Nov 2017
Preston, UK
Enjoyed Most
The room was spacious, clean and comfortable.
Other Comments
The breakfast choice was comprehensive and well prepared. However the organisation was a bit disjointed probably due to staff shortages.
Wilf
28. Oct 2017
DONCASTER, UK
Enjoyed Most
It was all better than we anticipated.
Other Comments
All thee staff were efficient and pleasant. A very well managed hotel.
Arthur
20. Oct 2017
New Milton, UK
Enjoyed Most
Location
Other Comments
Did not get offered free prosseco reception not bothered on check out
Nigel
11. Dec 2017
Ormskirk, UK
Other Comments
Overall good hotel though did not get offered free glass of proseco mentioned this to reception staff on checking out. They did not seem boyhrred
Nigel
11. Dec 2017
Ormskirk, UK
Enjoyed Most
The meals and the staff All the staff had a smile on their faces making it very pleasant .
Other Comments
I am on a gluten free diet and the staff ensured I had no problems
william
09. Nov 2017
Mirfield, UK
Enjoyed Most
THE HOTEL THE ROOM
Other Comments
THE SERVICE AND WAITING TIME FOR DINNER AND BREAKFAST WAS SERVED COLD
13. Mar 2018
Ellesmere Port, UK
Enjoyed Most
Nice old building. Food was well cooked mostly. Good Travel Zoo deal.
Other Comments
We were made welcome and all staff were very pleasant but sadly few trained in their craft. Not a clue on how to serve drinks etc. A little staff training by someone who knows about serving food and drink would make this an excellent hotel.
VIRGINIA
30. Nov 2017
Lancaster, UK
Enjoyed Most
All of it......
Other Comments
Very good, staff helpful and friendly,
Carol
17. Feb 2018
Cornwall, UK
Enjoyed Most
Its proximity to Harrogate town centre and being able to sit out in garden
Other Comments
Comfy quiet room. Staff all very pleasant. Adequate buffet style breakfast
Christine
22. Jun 2017
Dunfermline, UK
Enjoyed Most
Good location, pleasant staff
Other Comments
Heating too high, noise from lift, disturbed sleep. Offered a fan, wasnt delivered, towels were missing, reported it, not delivered. Pink bacon at breakfast
Sib
19. Oct 2017
Newcastle upon Tyne, UK
Enjoyed Most
Food
Other Comments
Need some background music in the bar in the evenings. Our visit was mid week but there only seemed to be oap's in residence and they all retired around 9.30pm.
Stella
20. Oct 2017
Morecambe, UK
Enjoyed Most
Location close to town, good atmosphere and service.
Other Comments
Breakfast on the sunday morning seemed to go awry for some reason, but no real problem.
Kenneth
19. Mar 2018
High Peak, UK
Enjoyed Most
Friendly staff, comfortable beds, excellent value for money
Krystina
08. Nov 2017
Silsden, UK
Enjoyed Most
Excellent restaurant meal
Christine
21. Dec 2017
Grimsby, UK
Enjoyed Most
Great value for the money paid
Sandra
12. Mar 2018
Chesterfield, UK
Enjoyed Most
Very nice Hotel, staff all very pleasant. Meals good. Would come back again. Close enough to walk t town centre.
Jean
06. Jul 2017
Bonnyrigg, UK
Enjoyed Most
Location, ambience and the hotel staff
Mary
06. Jul 2017
County durham, UK
Enjoyed Most
Staff very helpful. Evening meal lovely and breakfast very substantial
Patrick
18. Nov 2017
Hartlepool, UK
Other Comments
air condition from below bedroom kept me awake on first night had to change room.
WILLIAM
04. Jul 2017
Glasgow, UK
Enjoyed Most
Friendly staff nice food good location to town centre
Robert
25. Mar 2018
Lancaster, UK
Enjoyed Most
Enjoy everything about the hotel. The friendly helpful staff and good meals make it a really enjoyable stay.
Michael
24. Jun 2017
Doncaster, UK
Enjoyed Most
The free upgrade we got
Susan
12. Dec 2017
Redcar, UK
Enjoyed Most
For the price we paid it was good value.++
paul
13. Dec 2017
Kendal, UK
Enjoyed Most
nice hotel and bedroom staff very friendly
Other Comments
bar food not very good had to send back twice , drinks in bar very expencive
michael
29. Nov 2017
York, UK
Enjoyed Most
Central location is
Other Comments
Poor service in restaurant but manager did seek us out & listened & apologised. Food reasonable but not very hot .
marion
18. Mar 2018
Leyland, UK
Enjoyed Most
The staff were very friendly and welcoming yet professional, but very haphazard and disorganised in their work, e.g. 3 people ask you what you would like for dessert, yet it never turns up until you complain. You ask for Poached eggs for breakfast and they arrive rock hard and overcooked. These are small things, but as in previous reviews, so easily corrected.
Colin
27. Mar 2018
Gayton, UK
Enjoyed Most
Amazing value for money on dinner, bed and breakfast deal.
Rhian
09. Mar 2018
Southport, UK
Enjoyed Most
The room upgrade was of a good standard and the staff were all polite but seemed very busy and under pressure. The location is a good walking distance into town
Other Comments
The overall service at the hotel was disappointing and obviously struggling under new management. The restaurant was understaffed and disorganised. The a la carte menu on their website was not on offer so we could only choose from a limited menu. The food that arrived was of poor quality and served incomplete for example with no sweet potato fries and no gravy for the pie. The breakfast buffet was average and poorly stocked.
Sheilla
23. Mar 2018
Cheadle Hulme, UK
Enjoyed Most
Great value
Other Comments
Staffing was a bit shambolic, slow service in restaurant at dinner and breakfast, but great value. Bathroom not as clean as expected (Tatiana).
Richard
12. Mar 2018
Yarm, UK
Enjoyed Most
The hotel itself is really well located and the rooms are nice. The staff in reception were very helpful.
Other Comments
The service in the evening by the catering staff was extremely poor. We had to wait over half an hour for them to take our order (unless we hadn't asked I'm not sure they would have taken it at all!) and it took another hour or so for our meal to be served. All the customers in the restaurant were complaining or walking out without receiving their meal (which we had all paid for via the travelzoo offer) which made the atmosphere in the restaurant uneasy and uncomfortable. When the meal arrived it wasn't as hot as I would have expected. We were starving by this time so ate it anyway. Very disappointing when we were looking forward to a stress free, relaxing weekend away..
Lindsey
12. Mar 2018
Burnley, UK
Enjoyed Most
Pleasant property with clean, tidy appearance.
Other Comments
Just a little more staff training required for the Restaurant, small things that add up to larger irritations.
Sam
12. Mar 2018
Chester, UK
Other Comments
We found some of the staff rude
Susan
11. Oct 2017
Lincoln , UK
Enjoyed Most
Food was excellent
Patricia
20. Mar 2018
Preston, UK
Enjoyed Most
Location
Other Comments
A lovely hotel. Shame we didn't have a room overlooking The Stray.
Stephen
04. Nov 2017
South Cave, UK
Enjoyed Most
The hotel was a walking distance from the town centre, free parking and free wifi.
Other Comments
Basic furnishing and facilities for a 4 star executive room.
Editha
21. Mar 2018
Southport, UK
Enjoyed Most
Staff friendliness and helpful, good food.
Other Comments
Maybe upgrade room next time,standard room satisfactory but bit small.
Anthony
18. Nov 2017
Scunthorpe, UK
Enjoyed Most
Location, car parking,facilities
Other Comments
The hotel seemed to be in a state of transition and as such both some public areas corridors etc are somewhat tired and in need of refurbishment. This is the 3rd time we have visited this hotel and the culinary experience fell short of our previous visit
Paul
21. Mar 2018
Holmfirth, UK
Enjoyed Most
Convenient quiet location.
Other Comments
Disappointed that there was no cheese board available the night we were there. Also no honey at breakfast. Was told they had run out! Nice room but one of the bed vallances had what looked like vomit stains. The visit was not as good as our last stay because of these problems.
CHRISTINE
09. Jul 2017
Scunthorpe, UK
Enjoyed Most
Evening meal and breakfast was lovely. Room was really clea
Other Comments
Room was really clean. Staff very helpful. Food was lovely. Enjoyed a nightcap in the hotel bar which was very relaxing.
Julie
18. Mar 2018
Manchester, UK
Enjoyed Most
Location and rooms
Other Comments
The food was poor and the service was shoddy
Alasdair
19. Dec 2017
Louthth, UK
Enjoyed Most
The staff, food and rooms were fantastic. It was great value for money and our first booking with travelzoo. But will not be the last.
Judith
11. Mar 2018
Filey, UK
Enjoyed Most
Well appointed spacious room, comfy bed
Gillian
13. Oct 2017
Caldicot, UK
Enjoyed Most
Good location to explore Harrogate
Other Comments
The water is not hot enough in the bathroom. Hall carpets and hotel windows need replacing. It would have added ambiance to the porterhouse restaurant if back ground music was on instead of silence
Craig
04. Nov 2017
Tillicoultry, UK
Enjoyed Most
The location
Other Comments
No staff breakfast was a farce no hot food only one chief on even thought the night before they had a wedding and a 70th party waited about 40 mins when food actually arrived it was cold our tea and coffee on the table was cold and our toast !
My husbands diabetic so had to go out to eat in the snow!
First night evening meal was lovely come the next night the menu is the same Every Day!! If you only liked the steak on the menu you wouldn't want to eat it every night
Paid for a supirior room it was small on the front of hotel with a flood light glaring All night no hair dryer in the room
Atmosphere was none existent and the hotel was cold and dated could have had a better stay in a travel lodge fir a lot less than £170 plus the bar bill!
Wouldnt return and certainly wouldn't recommend it to anyone.
Jane
20. Mar 2018
MANCHESTER, UK
Enjoyed Most
Had a great two night break with dinner on first night. Upgraded to executive room at reception as receptionist felt we had been kept waiting whilst she dealt with a function query. Excellent customer service as although we did have to wait - it was not for too long. Dinner and breakfasts were good quality and piping hot
Other Comments
All staff encountered at the hotel were very friendly and helpful. Would certainly return.
Margaret
04. Jul 2017
Hamilton, UK
Enjoyed Most
Location
Nice hotel with nice gardens a short walk to town centre amenities.
Comfortable room, beds etc. Liked the sofa and armchair are one end of the room with TV, so kept the lounging area separate from sleeping area.
Food OK, but service appalling.
Other Comments
Service in restaurant was disorganised chaos!
Staff were pleasant and worked hard, but no organisation. At dinner, had to ask for bottle of wine three times so meal was half eaten before wine arrived.
Similar story at breakfast with coffee etc.
Apart from that, however, my mother and I liked the hotel and would use it again, as the poor service didn't detract too much from our experience.
Johanna
05. Jul 2017
MelroseMelrose, UK
Enjoyed Most
Good value at £149 for 2 nights' B&B and one evening meal.
Other Comments
We were in room 316. The beds weren't the most comfortable we've had on trips away. All the pillows were thin but two together was too thick. The evening meal (fish and chips) wasn't qute right; chips too thick and not cooked through. Batter on fish geasy and fish didn't seem to be flaky/cooked. Housekeeping staff helpful. The room was clean but the decor "tired".
Christine
11. Dec 2017
Bishop Auckland, UK
Enjoyed Most
Location and price
Other Comments
I was supposed to have an upgrade but the room stank of the cooking from the kitchen. Television at right angle to bed. Reading lights not working and wet stain on carpet. Breakfast on Monday morning was chaotic. Having said that by the time we had unpacked and the fact it was for only 2 nights I didn't say anything until checkout because up till then our break had been good at other locations and I was determined to keep my blood pressure down! We were in room 336
joseph
09. Aug 2017
Harlow, UK
Enjoyed Most
location
Other Comments
travel zoo cost good value but usual hotel cost not value as hotel rooms require TLC, however all staff encountered obliguing
theresa
12. Dec 2017
Newton Aycliffe, UK
Enjoyed Most
Location.
Other Comments
Waiting for breakfast, they ran out of everything, long wait to replenish hot food. Lots of dirty tables, not enough staff to clear tables, people waiting for tables! Chaos is how I would describe it! Executive rooms highly over rated, looked out over a brick wall, poor quality bedding.
19. Mar 2018
Barford, UK
Enjoyed Most
Location
Other Comments
Good value thro Travelzoo. But we wouldn't be happy paying their full quoted price.
Roz
23. Mar 2018
Cockermouth, UK
Enjoyed Most
Great location.
Other Comments
The attitude of the staff. Mostly miserable . No breakfast first morning as we had to leave for work at 7.30 and breakfast not served before then at weekends .
Jenny
19. Mar 2018
Solihull, UK
Enjoyed Most
Pleasant setting lovely views over parkland
Margaret
22. Mar 2018
St Albans, UK
Enjoyed Most
Position close to the centre of Harrogate
mr g i
22. Jun 2017
Ryton, UK
Enjoyed Most
Location, excellent, We know it can be difficult to recruit staff for hotel work, however, most important is the training of the individuals. Perhaps a little fine tuning needed here, all were very helpful some comments made by the staff were comments we did not really want to hear to be honest. Overall no issues.
Other Comments
friendly staff, overall excellent.
DOREEN
04. Jul 2017
Crewe, UK
Enjoyed Most
Good location.
Other Comments
The restaurant had run out of two items we order. The quality of food was poor.
The room was too hot and did not appear to have any air conditioning. The was a constant droning noise outside which continued day & night hence we didn't get much sleep.
Savita
26. Jun 2017
Cheltenham, UK
Enjoyed Most
Location Staff generally did try to please
Other Comments
Food. Cooking was mediocre Fish in particular poor, ceazar salad quite nice
Denis
21. Oct 2017
Sunderland, UK
Enjoyed Most
Location
Brian
06. Jul 2017
Peterlee, UK
Enjoyed Most
Checkin in staff were excellent , beds very comfy , rooms nice and quiet , easy walk into town , great park across the road
Other Comments
The restaurant service at night and in morning was horriable . Under staffed , long waits for food , drinks , staff very inexperienced and no organisation
Stephen
08. Jul 2017
Tauranga, New Zealand
Enjoyed Most
The food
Other Comments
The rooms could be enhanced by better lighting. It was a little dark when trying to do anything
Penny
10. Nov 2017
Barrow-in-Furness, UK
Enjoyed Most
The wonderful service
Anne
22. Dec 2017
Lancaster, UK
Enjoyed Most
Quietness and friendly staff
Other Comments
First room we were allocated was not nice. Windows let wind in very noisy
Robert
05. Oct 2017
Co Durham, UK
Enjoyed Most
Location of hotel and generous car parking
David
27. Oct 2017
Manchester, UK
Enjoyed Most
We were upgraded to a Superior room,lovely room overlooking the front of the hotel.
Other Comments
Deal said £22 pp towards starter and main,was disappointed when you had to choose from a set menu and not the main menu.
Jacqueline
18. Mar 2018
Houghton le Spring, UK
Enjoyed Most
Nice welcoming atmosphere
28. Oct 2017
St Annes, UK
Enjoyed Most
Break away nice meal
Other Comments
Our room was in the far end of the hotel . Every time someone walked up or down the corridor it creaked really loud.
Lynn
06. Nov 2017
Liverpool, UK
Enjoyed Most
Comfortable room - good self service buffet style breakfast - staff very helpful
Other Comments
When the dining room is full for an evening meal, service can be very slow
Peter
26. Oct 2017
Ferryhill, UK
Enjoyed Most
We thought the room was lovely - large, clean and welcoming.
Other Comments
The food was lovely with great choices on all courses. The selection in the bar was also varied.
Peter
23. Mar 2018
Rushden, UK
Enjoyed Most
Location is fine. And breakfast was good. Can't really recommend highly but it was ok if you get a good deal and don't eat in.
Other Comments
The restaurant service was very poor leading to long delays and food was average when it arrived.
Andrew
12. Mar 2018
Kendal, UK
Enjoyed Most
location and grandeur of the place
Other Comments
thought at times there was a shortage of staff and there seemed to be some training being done.
second days breakfast seemed to a little chaotic.
malcolm
25. Mar 2018
Rayleigh, UK
Enjoyed Most
Bed was comfortable
Other Comments
The restaurant
Laura
27. Mar 2018
Yarm, UK
Enjoyed Most
Great staff, superb evening meal
Other Comments
Breakfast was a disaster! I blame poor management. 1 staff in kitchen who had only done 2 breakfast shifts previously. Everyone came down at once from a large party the previous night. Staff were overwhelmed as there simply was not enough people on shift. Had to wait ages for food which was nice when I got it but the staff should not be put in such a position. Some customers were very rude to the staff as well who were doing their best to cope. Other than that a great hotel, maybe in need of a little freshen up with great staff!
Tracy
19. Mar 2018
Darlington, UK
Other Comments
Loved the hotel bit further to walk into centre of town than i thought but not a problem. did not realize we had to ask for room upgrade so no we didn't get one otherwise very nice. staff to a fault were helpful and very friendly. Would certainly visit again and recommend did not ask for late check out as not required.
David
19. Mar 2017
Gateshead, UK
Enjoyed Most
We
Other Comments
We were unable to take up the booking on the arranged dates due to my wife becoming unwell while we were travelling. The hotel receptionist was very understanding and has offered us alternative dates on 2nd and 3rd July which we are looking forward to.
Ross
14. Jun 2017
Largs, UK
Other Comments
Room was disappointing. The hotel was scruffy. Menu expensive
G F
17. Jun 2017
Hull, UK
Enjoyed Most
Very good.
Other Comments
The hotel excellent , however the restaurant manager greatly let the side down by his unprofessional attitude and lack of total supervision. Would use the hotel but never the restaurant again. In 50 years never had such a bad experience.
Violet
04. May 2017
Sunderland, UK
Enjoyed Most
The environment - the garden and location were very good
Lesley-Anne
19. Jun 2017
Berwick-upon-Tweed, UK
Enjoyed Most
Ideal location for walking into town centre and loved the outdoor seating area at the front of the hotel.R
Other Comments
Reception staff were very friendly and helpful, and all staff made a point of speaking to us.
Glenis
01. Jun 2017
Leek, UK
Enjoyed Most
Location, room - we requested one of the superior rooms with more space.
Other Comments
Food was OK for evening meal and service was slow, breakfasts were fine
Hugh
19. Jun 2017
Billingham, UK
Other Comments
The hotel was fine apart from the furniture around the bar area which is very shabby
Glenis
11. Jun 2017
Rochdale, UK
Enjoyed Most
The breakfast was good
Other Comments
The noise from compressor outside bedroom window disturbed our nights sleep, bed in poor condition and very uncomfortable, not what we would expect for an executive bedroom, general condition of furniture in lounge, quite shabby upholstery
christine
16. Jun 2017
Bishop's Stortford, UK
Enjoyed Most
Super experience. Pleasant staff and atmosphere. Lovely bedroom, overlooking the front garden of the hotel and the parkland beyond. Two course evening meal on the first night was delicious.
Ann
06. Jun 2017
Sunderland, UK
Enjoyed Most
The comfortable bedroom
Other Comments
Most of the staff were friendly
Alan
08. Jun 2017
Newcastle upon Tyne, UK
