Newcastle-upon-Tyne
£99 & up – Newcastle stay with meals & bubbly, 49% off
Hotel Indigo Newcastle
TOP 20 - Sells out quickly!
About the Hotel
Sarah Richardson
Deal Expert
Why We Love This Deal
TOP 20 - Sells out quickly!
You can now save up to 49% on a summer stay at the centrally located Hotel Indigo Newcastle. Dinner, bed and breakfast breaks start from £99.
What's Included
- Accommodation in a King Executive Room, with full English breakfast, for two
- A bottle of prosecco in the room on arrival (worth £39)
- A 3-course set-menu dinner (worth £33 per person) or £25 credit per person (valid for food only) at the hotel's Marco Pierre White Steakhouse -- please pre-book with the hotel directly
- Monday-Friday stays are £119 and Saturday stays are £139
- You can add an extra night on B&B for £70
Enjoyed This
( See All 620 Member Ratings)
"All great except tv didn’t work"
William
9 Jul, 2019 - Newcastle upon Tyne, UK
Why We Love This Hotel
- The hotel is within walking distance of St James' Park and Grainger Market
- There is a Marco Pierre White Steakhouse on site
- The Quayside, Sage Gateshead and the BALTIC Centre are around 20 minutes' walk away
Overview
With an enviable city-centre location, Hotel Indigo Newcastle is a modern property in Grainger Town that takes inspiration from the surrounding Neoclassical buildings.
The hotel is less than five minutes' walk from Newcastle railway station and Grainger Market, a Grade I-listed covered market that was the largest in Europe when it was built. Sage Gateshead, one of Tyneside's premier concert destinations, and the BALTIC Centre for Contemporary Art are around 20 minutes' walk away on the Quayside.
Newcastle Castle, the medieval fortification that gave the city its name, is 10 minutes away on foot; head to the roof for great views of the city and the River Tyne. Quayside, an area with popular bars and restaurants, is a 15-minute walk away.
We recommend a trip to Jesmond Dene, a steep-sided river valley in the north of the city. You can follow the Ouseburn as it flows south through the valley, stop for pictures by its waterfall and ruined water mill, and maybe spot a kingfisher or red squirrel along the way. Start your walk from the Castles Farm Road entrance -- around 20 minutes from the hotel by bus or Metro.
The hotel's on-site Marco Pierre White Steakhouse serves classic British dishes. There is also a cocktail bar. Items from the mini bar are included in the price, and there's 24-hour room service and an on-site gym.
Amenities
General
- Newspaper / magazines
- Gym / fitness center
- Restaurant
- Nightlife / entertainment
- No pets allowed
- 100% smoke-free
Services
- 24-hour front desk
- 24-hour room service
- 24-hour security
- Airport transfer (fees apply)
- Express check-in / checkout
- Laundry / dry cleaning
- Safe in reception
Room amenities
- Air-conditioning
- Central heating
- Coffee / tea-making facilities
- Fridge
- Iron and ironing board
- Mini bar
- Pay-per-view / movies on demand
- Safe
- Sitting area
- Flatscreen TV
- iPod/iPhone docking station
Internet
- Complimentary Wi-Fi throughout
Bathroom
- Bathrobes and slippers
- Hair-dryer
- Luxury toiletries
- Bathtub or shower
Parking
- Parking (fees apply)
Accessibility
- Accessible bathroom in some rooms
- Accessible parking
- Accessible path of travel
- Accessible restaurant
- Facilities for guests with special needs
- Roll-in shower
- Wheelchair accessible
Policies
Check-in:
Standard Time is 3pm.
Minimum age required to check in: 18.
Checkout: Standard Time is 12pm.
Children and additional guests: Extra beds are not available.
Pets: No pets allowed.
Fees:
Car park fee: £14 per day.
Limited space available, first come-first served basis.
Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Have a Question? Contact Travelzoo.
- +44 (0) 20 3564 9000 UK & Europe
- 1-877-966-0000 U.S. and Canada (toll-free)
- Email us
Customer Service available Mon-Fri, 8am-6pm
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Enjoyed This
(620 Member Ratings)
(620 Member Ratings)
Ratings & reviews reflect verified member feedback for Hotel Indigo Newcastle over the past 15 months.
Show ReviewsHide all
Ratings & reviews reflect verified member feedback for Hotel Indigo Newcastle over the past 15 months.
4.5
Ambiance
4.7
Location
4.5
Rooms
4.8
Quality of Service
4.7
Value for the Money
Enjoyed Most
All great except tv didn’t work
William
09 Jul, 2019
Newcastle upon Tyne, UK
Enjoyed Most
Staff very helpful and make you welcome. We were on a special Sunday night deal for dinner & b &. b
Christopher
07 Jul, 2019
Wetherby, UK
Enjoyed Most
Great service and great food at a well located hotel right in the centre of the city
philip
03 Jul, 2019
Boston Spa, UK
Enjoyed Most
Welcoming staff. Comfy rooms. Excellent dining. Highly recommended !
Kim
25 Jun, 2019
Sunderland, UK
Other Comments
Our room was next to a staff store room. The door banged every time it was closed. Started at 5.45am and continued from there. Just fit soft close door fittings...!!! Very disappointed.
Ian
25 Jun, 2019
Edinburgh, UK
Enjoyed Most
Lovely experience. Worth the money. Amazing food in the restaurant
Kirsty
24 Jun, 2019
Maryport, UK
Enjoyed Most
clean, modern and friendly staff
Carol
20 Jun, 2019
Stockton-on-Tees, UK
Enjoyed Most
Staff helpful and food great.
CHRISTINE
19 Jun, 2019
Wrexham, UK
Enjoyed Most
The food at Marco Pierre White’s restaurant
Jennifer
19 Jun, 2019
Stockton-on-Tees, UK
Enjoyed Most
We had DB&B on an offer, it was exceptional value. Staff were great on arrival and at dinner. Great stay and would recommend.
Other Comments
James checked is in, he was very helpful and very pleasant. Rihanna took our meal order and looked after us during our dinner reservation, she was very friendly and the service was great. Well worth the trip ...... we will return and would have no hesitation in recommending Hotel Indigo :-)
Jayne
18 Jun, 2019
Carlisle, UK
Enjoyed Most
The staff were extra friendly
Phillip J
17 Jun, 2019
Cardiff Heights, NSW, Australia
Enjoyed Most
Dining experience
Other Comments
Boutique hotel conveniently located for central station, shops and bars etc
Michael
11 Jun, 2019
Beckermet, UK
Enjoyed Most
We have dined in Marco's pierre white's restaurant on many occasion's for lunch so as a small treat we booked the one night break for my wife's birthday which included dinner and all aspects of our visit were excellent.
Neil
11 Jun, 2019
Seaham, UK
Enjoyed Most
Room spotless and high end. Free safe, water, tea, coffee & biscuits. Everything you could want was included in the room including dressing gowns. The 3 course set evening menu (special deal) was excellent and we both agree it was the best (constant over all 3 courses and all excellent and tasty) meal we had eaten. Prices on the wine list were very expensive so we didn't partake. Plenty of choice on the Buffet breakfast, including homemade smoothie of the day plus you could also order off the extensive hot items breakfast menu. Decor is fresh, bright and contemporary. Recommended.
Jacqueline
11 Jun, 2019
Chesterfield, UK
Enjoyed Most
the food
bruce
11 Jun, 2019
Newcastle upon Tyne, UK
Enjoyed Most
Good value package, dinner bed breakfast and bottle of Prosecco
yvonne
06 Jun, 2019
Menai Bridge, UK
Enjoyed Most
Excellent food, good location,
geoffrey
06 Jun, 2019
whitehaven, UK
Enjoyed Most
Dinner was excellant
PETER
05 Jun, 2019
Peterborough, UK
Enjoyed Most
All of it
keith
05 Jun, 2019
Huntingdon, UK
Enjoyed Most
Great value !
Other Comments
Staff are excellent - welcoming & helpful !
Kim
04 Jun, 2019
Sunderland, UK
Enjoyed Most
The quality of the food.
Stephen
04 Jun, 2019
Lytham Saint Annes, UK
Enjoyed Most
Great location , very friendly staff , excellent food and service , overall a great place to stay and eat
j s
04 Jun, 2019
consettConsett, UK
Other Comments
Excellent stay overall
Rachel
03 Jun, 2019
Billingham, UK
Enjoyed Most
food was lovely.
Other Comments
very clean
fred
02 Jun, 2019
Wrexham, UK
Enjoyed Most
Food fantastic
Other Comments
Fab stay staff very helpful
micheal
02 Jun, 2019
Sunderland, UK
Enjoyed Most
Excellent value for money.Staff very pleasant, central location
Other Comments
Food good, would go again
Susannah
29 May, 2019
Edgware, UK
Enjoyed Most
The great deal that was offered.
Paul
28 May, 2019
Carlisle, UK
Enjoyed Most
Everything
Judith
28 May, 2019
Wigton, UK
Enjoyed Most
Staff, location
Other Comments
Standard features seem to have changed, ie minibar contents, food quality and food quantity, WiFi was not working at all in our room. Staff though are very good.
michelle
28 May, 2019
stockton, UK
Enjoyed Most
Amazing dinner menu and breakfast!
Eirini
25 May, 2019
Liverpool, UK
Enjoyed Most
Excellent location very near train station. Attentive staff with spacious rooms.
stuart
24 May, 2019
Kilmacolm, UK
Enjoyed Most
Great staff
Other Comments
Just one little niggle mattress really hard
Lorraine
21 May, 2019
Leeds, UK
Enjoyed Most
The location the price and the staff were brilliant.
Neil
21 May, 2019
Carlisle, UK
Enjoyed Most
Location
Graham
20 May, 2019
Halifax, UK
Enjoyed Most
Service and food was really good and restaurant full but did not feel overcrowded, nice ambience. Location too was good.
Other Comments
The room we were allocated had a very tiny window no light, didn't open, even though they promote rooms with large windows we were in 407, and we stayed for two nights. We did feed back on checkout we wouldn't stay again if it was this room.
Debra
20 May, 2019
Brierley Hill, UK
Enjoyed Most
Breakfast plentiful with a wide choice of products
MICHELLE
16 May, 2019
South Shields, UK
Enjoyed Most
Everything was fantastic
Other Comments
From checking in to checking out the staff couldn't have been more helpful everybody from reception to the restaurant were friendly and very welcoming even though they had just had a very busy weekend I can't praise this hotel enough will definitely be returning
John
15 May, 2019
Grimsby, UK
Enjoyed Most
The meals.
Michael
10 May, 2019
Biggleswade, UK
Other Comments
Room was small for a King Deluxe and quite worn in places. Prosecco wasn’t in room on arrival & when asked for it with our meal, were told we couldn’t have it then as the reception orders different Prosecco for the rooms to what they do for their restaurant??
Vicky
07 May, 2019
Northumberland, UK
Enjoyed Most
Great central lacation.
Other Comments
Clean, comfortable, friendly staff.
Helen
06 May, 2019
Frizington, UK
Enjoyed Most
The food in Marc PierreWhite’s restaurant was far superior to our last visit
Other Comments
All the staff were lovely.... particularly Page and Hannah in the restaurant
Ian
06 May, 2019
Horbury, UK
Enjoyed Most
Location
Other Comments
The staff were very friendly
Windows
05 May, 2019
Newcastle upon Tyne, UK
Enjoyed Most
Welcoming staff
Other Comments
For a ***Michelin restaurant dinner was OK -staff were the stars
Jennifer
04 May, 2019
Romford, UK
Enjoyed Most
Location
Other Comments
Marco PIerre White restaurant overrated. Annoying to get the same set menu as well
Terry
03 May, 2019
Ashford, UK
Enjoyed Most
Very modern, relaxed environment really enjoyed this hotel
Other Comments
Staff lovely...
Kevin
03 May, 2019
Rotherham, UK
Enjoyed Most
Due to an absence of dining facilities on the night, we were offered a room upgrade and room service for dinner, which all proved excellent.
Other Comments
Staff were friendly and helpful without exception, and made the stay even more pleasurable.
Barry
01 May, 2019
Saltburn-by-the-Sea, UK
Enjoyed Most
The friendly staff
Other Comments
Perfectly placed to explore the area.
Susan
01 May, 2019
London, UK
Enjoyed Most
Food and service was excellent
Christine
01 May, 2019
Bishop Auckland, UK
Enjoyed Most
The restaurant food was excellent, this was a really good value for money offer
Other Comments
Only slight criticism is that i requested a twin room (as it was my 18 year old daughter and I staying) when booking and this was acknowledged on my confirmation but we didn't get a twin room and nobody commented or explained why which would have been nice
Kathryn
01 May, 2019
Ormskirk, UK
Enjoyed Most
Everything about this hotel is first class, the service, staff and food are amazing, we have eaten there many times but never stayed overnight before but will definitely be doing this again a real treat!! They always go the extra mile nothing is too much trouble, thanks Hotel Indigo we had a fab time!! Paula Lant.
Pauline
30 Apr, 2019
Newcastle upon Tyne, UK
Enjoyed Most
Friendly staff,excellent service, comfortable rooms, superb food
susan
29 Apr, 2019
Sunderland, UK
Enjoyed Most
Our meal, it was fantastic
scott
29 Apr, 2019
Hawickhawick, UK
Enjoyed Most
All of it
Charles
29 Apr, 2019
Workington, UK
Enjoyed Most
We had a deal offer so it made it even better
Food and staff excellent
Debbie
29 Apr, 2019
Kettering, UK
Enjoyed Most
Room comfortable. Staff excellent
Other Comments
Great location
susan
28 Apr, 2019
Sunderland, UK
Enjoyed Most
Friendly staff at reception .Good breakfast. Good service. Ideal location for all the attractions in Newcastle and a good base to explore other parts of the region
Sandra
24 Apr, 2019
Sheffield, UK
Enjoyed Most
Food
irene
23 Apr, 2019
Washington, UK
Enjoyed Most
The meal in restaurant at night . Lovely food and ambience.
Other Comments
Great value stay - hope to return very soon !
Lesley
23 Apr, 2019
Houghton le Spring, UK
Enjoyed Most
Friendly and helpful staff. Great location and food.
Other Comments
Great stay. Thanks for making it a great experience. We will be back.
Jane
21 Apr, 2019
York, UK
Enjoyed Most
Lovely comfortable rooms. All the staff we interacted with were very friendly. The location was also fab. Would definitely stay again.
Amanda
21 Apr, 2019
Cumbria, UK
Enjoyed Most
Smart, Modern and super food and drink, Great staff and a great location. Easy to park
Other Comments
Stop using those little plastic bottles for shower gel and stuff. They are tommorow's plastic in the sea. Everything else is top notch.
Shaun
18 Apr, 2019
Penrith, UK
Enjoyed Most
Exceptional value for money with TRAVELZOO deal.
Other Comments
The food was excellent, room lovely and staff very helpful and friendly.
adam
17 Apr, 2019
Colwyn Bay, UK
Enjoyed Most
Staff were polite, helpful, efficient and smiled.
Other Comments
So central to everything and car parking a gift.
katherine
16 Apr, 2019
Mirfield, UK
Enjoyed Most
Value for money deal and excellent staff throughout the hotel
TREVOR
16 Apr, 2019
KnutsfordKnutsford, UK
Enjoyed Most
Breakfast - friendly staff
Bryan
16 Apr, 2019
Great Ayton, Middlesbrough, UK
Enjoyed Most
Lovely room, great food, excellent staff. Incredible value for money.
Other Comments
Thanks for helping to make our stay so enjoyable.
Denise
16 Apr, 2019
Selby, UK
Enjoyed Most
Staff and service
Other Comments
Room was a little dirty and very noisy from slamming doors from other rooms
John
15 Apr, 2019
Spennymoor, UK
Other Comments
Staff were excellent from Anna at booking in ,bar staff ,restaurant and even maintenance man who can to sort out the TV .Polite ,friendly and
Efficient.
Morvhain
15 Apr, 2019
Washington, UK
Enjoyed Most
Good food, comfortable stay,good location
Other Comments
Shame guest have to pay £14 per day to park now, used to be free.
Avril
14 Apr, 2019
Richmond, UK
Enjoyed Most
The staff are fabulous
Other Comments
All round great stay again. I consider this hotel the best in the city. The restaurant is tremendous
Ian
14 Apr, 2019
Alnwick, UK
Enjoyed Most
Food, service and decor
Other Comments
Great base to explore Newcastle
Dennis
14 Apr, 2019
Lancaster, UK
Enjoyed Most
Comfort, cleanliness, staff diligence.
Other Comments
Food was excellent.
John
11 Apr, 2019
Ayr, UK
Enjoyed Most
The room and facilities was excellent and the staff was very friendly and professional.
Other Comments
The hotel was very near the station and not far from the shops and what side.
George
11 Apr, 2019
Selby, UK
Enjoyed Most
Really nice stylish hotel in a great location
Darren
10 Apr, 2019
Sheffield, UK
Enjoyed Most
Comfortable, good atmosphere, friendly staff.
Elaine
09 Apr, 2019
Sheffield, UK
Enjoyed Most
Food, location room comfort and service.
Other Comments
Excellent efficient check in and great friendly welcome and service .
Theresa
09 Apr, 2019
Newcastle upon Tyne, UK
Enjoyed Most
Great staff and excellent food!
Mark
09 Apr, 2019
Billingham, UK
Enjoyed Most
Ambience and comfort plus staff courtesy
Other Comments
Very very good experience for an unbelievably low price
Janice
09 Apr, 2019
Poulton-le-Fylde, UK
Enjoyed Most
Great staff location excelent
Michael
08 Apr, 2019
sheffield, UK
Enjoyed Most
Room, central location, special vegan menu
Alison
04 Apr, 2019
Leeds, UK
Enjoyed Most
The evening meal and breakfast were excellent.
Other Comments
The staff were very friendly, particularly Claire who was very helpful and informative and went the extra mile to ensure we had an enjoyable stay. Daniel also dealt with and resolved a problem we had in a professional way.
Carol
01 Apr, 2019
Stockport, UK
Enjoyed Most
Great location, check in and check out was simple and quick. Friendly staff when arriving.
We had a lovely time.
Paula
01 Apr, 2019
Swindon, UK
Enjoyed Most
Really excellent value !
Other Comments
Comfortable hotel. Friendly, efficient staff. Delicious dining. Superb !
Kim
31 Mar, 2019
Sunderland, UK
Enjoyed Most
Location
Other Comments
Breakfast was a disaster took forever to come when it did wasn’t up to much
John
31 Mar, 2019
Leven, UK
Enjoyed Most
Quality hotel & only 5 mins from station
Other Comments
The Travelzoo deal inc dinner on the first night was excellent value. We had the theee course menu and it was excellent
Kevin
26 Mar, 2019
Liverpool, UK
Enjoyed Most
Location
Other Comments
Ok so in the package offer the Travelzoo print says that in the room there is a complimentary mini bar - definition of mini bar is "as small refrigerator in a hotel room that is stocked with especially alcoholic beverages and snack for guests". I pointed this out to reception. We were given 1 coke, 1 irn bru, 1 packet of crisps and expected share !? oh and two bottles of water 1 still and 1 gas. No alcohol. The travelzoo print therefore needs amending to make sure it is a true reflection of a " fridge" therefore not giving way to being misleading. It was a shock that the rooms are not carpeted so you can hear all around clip clopping on the lino flooring. I asked if all rooms had lino and no carpet and was told yes. The room was therefore cold. Even Premier Inns have carpet. There was no Prosecco on arrival as set out in the small print. I had to go to reception and ask for it.
Sarah
19 Mar, 2019
Grantham, UK
Enjoyed Most
Atmosphere and rooms
Other Comments
Fabulous overnight stay, staff very welcoming and rooms great
Amanda
19 Mar, 2019
Scunthorpe, UK
Other Comments
On the deal with evening meal included. Times available either 5.30 or 9pm. Table not ready at 9pm and didn’t get starter until 9.40pm. No burgers left by time. Bill arrived at full price, second time in succession this has happened. Breakfast next morning was poor. Just a bit disappointed based on previous stays.
Rhonda
18 Mar, 2019
Sheffield, UK
Enjoyed Most
Plush rooms and luxury restaurant
Other Comments
Enjoyed the stay overall but unfortunately they cooked my steak with too much salt so I was unable to eat it !
Breakfast was lovely the next day though
Michelle
17 Mar, 2019
Washington, UK
Enjoyed Most
Evening meal and breakfast
Other Comments
Check in was slow, and room was not ready at 1630hrs. Not convinced the room booked was what we were given, Rm 311. I don’t believe the bed was a king size bed, which affected the quality of our sleep.
Henry David
13 Mar, 2019
Whitehaven, UK
Enjoyed Most
The staff were very welcoming
Other Comments
Great for access to the centre of the city. Although we ate in the Marco Pierre White Steakhouse, there was a lot of choice nearby if you wanted to eat out.
Jan
13 Mar, 2019
Mexborough, UK
Enjoyed Most
Friendly staff and great breakfast
janet
11 Mar, 2019
Lytham, UK
Enjoyed Most
The hotel felt very luxurious, the room was beautiful and the bed super comfy. The check in staff were friendly. The bottle of Prosecco in the room great too :-) Central location.
Darren
11 Mar, 2019
Wellington, UK
Enjoyed Most
Service , modern feel
Other Comments
Perfect location! Restaurant and food excellent
Julie
11 Mar, 2019
Poole, UK
Enjoyed Most
Staff location
Haydn
04 Mar, 2019
Belper, UK
Enjoyed Most
Lovely room,and very helpful staff
Other Comments
Evening meal was very disappointing,but breakfast was very good plenty of choice.
John
04 Mar, 2019
Wigton, UK
Enjoyed Most
Pleasant welcoming staff, central position with parking.
Other Comments
At dinner unfortunately we had to wait a very long time for our main course to arrive. Staff were very apologetic.
Paul
03 Mar, 2019
Carlisle, UK
Enjoyed Most
Friendly and helpful staff.
Other Comments
We did find the hotel al little too cool. We felt our room took 12 hours to warm up sufficiently. No warmth when we walked in. Cool in the restaurant and in the lounge which is near every opening front door.
David
03 Mar, 2019
Oswestry, UK
Enjoyed Most
The whole experience was good. Food especially good.
Jeffrey
28 Feb, 2019
Weaverthorpe, UK
Enjoyed Most
Restaurant food
Angela
24 Feb, 2019
Holmfirth, UK
Other Comments
Nice hotel , friendly staff.
BRIAN
21 Feb, 2019
Nottingham, UK
Other Comments
Slow service in restaurant for dinner their excuse was they where busy!!!
Nobody on reception when we couldn't get into our room waited 20 minutes before someone came from the restaurant to assist
JACQUELINE
20 Feb, 2019
NEWCASTLE, UK
Enjoyed Most
Staff and food
Other Comments
Really enjoyed. Bed a bit small and hard
Carolyne
19 Feb, 2019
Dunfermline, UK
Enjoyed Most
Very friendly staff
tracy
17 Feb, 2019
Newcastle upon Tyne, UK
Enjoyed Most
Very clean, spotless, comfortable, powerful shower and just a minute walk to the central station which can bring you to everywhere easily!
Elaine
13 Feb, 2019
Limerick, Ireland
Enjoyed Most
PRIME LOCATION
Other Comments
VERY ATTENTIVE STAFF, & BEARING IN MIND IN HOUSE RESTAURANT WAS A STEAKHOUSE, HAPPY TO PROVIDE VEGAN OPTIONS FOR MY WIFE
Simon
10 Feb, 2019
Manchester, UK
Enjoyed Most
Fabulous rooms, lovely food, staff fantastic. Definitely will go back.
Other Comments
Can't fault anything. Brilliant deal.
Christine
10 Feb, 2019
Alnwick, UK
Enjoyed Most
Location of the hotel was good, very near the station and within 10 minutes walk of both the city centre and the quayside.
All staff, reception, bar, waiting and cleaning, were friendly and professional.
The rooms ( we were on the 4th floor) were a good size although quite narrow and had had a high window so it a little dark. The furniture was quite large for a narrow room so it was difficult to walk past the end of the bed. The bed was comfortable. The minibar was complementary and had 2 bottles of water, 2 cans of drink, a kitkat and packet of crisps. We enjoyed the free bottle of prosecco which was part of our package from Travelzoo.
We had am excellent evening meal in the restaurant. The 3 course meal was extremely good and the service was excellent
The shower room was roomy with a lovely shower and good quality products available.
We would certainly return
JEAN
05 Feb, 2019
Sheffield, UK
Enjoyed Most
Food was excellent
Other Comments
Room had thin walls so could hear noise from rooms adjoining and above and below. Narrower room than appears on website. Otherwise good.
MRS PENELOPE
05 Feb, 2019
Keswick, UK
Enjoyed Most
Lovely afternoon tea. Stylish lounge area and nice rooms.
Other Comments
Great hotel . Little disappointed in our evening meal but lovely breakfast and great staff. Rooms are kept clean, smart and modern.
David
31 Jan, 2019
Bishop Auckland, UK
Enjoyed Most
Warm and welcoming. Staff pleasant. Dinner was excellent.
Other Comments
The hotel is in central Newcastle, good restaurants and attractions nearby.
Pat
31 Jan, 2019
Lincoln, UK
Enjoyed Most
Restaurant
Other Comments
The hotel is not obliged to have the room ready until 3.00. As we arrived early, 11.30, and were having lunch in the hotel we requested that if possible we could have the room around 2.00. We got it at 2.40 having been in the hotel reception and restaurant continuously for almost three hours. While I recognize 3.00 was the official time, as is the case with most hotels, housekeeping can flex their preparations or reception can flex their allocations to go some way towards accommodating early arrivals.
McEniff
31 Jan, 2019
Donegal, Ireland
Enjoyed Most
Service
Jill
29 Jan, 2019
Chester le Street, UK
Enjoyed Most
Food was very good.
Other Comments
Friendly staff
Jenny
28 Jan, 2019
Holmfirth, UK
Enjoyed Most
Food was fantastic and the bar staff were all great
Other Comments
Great location right in the city centre 2 minutes from the train station and metro trains.
On Trend for a Great Weekend of Shopping. Drinking. Eating.
Anthony
26 Jan, 2019
Waterlooville, UK
Enjoyed Most
Exceptional value
Kevin
26 Jan, 2019
Stockton-on-Tees, UK
Enjoyed Most
Superb restaurant service
Hayden
21 Jan, 2019
Grimsby, UK
Enjoyed Most
The overall experience, the staff were excellent, the room really big and the location fantastic!
Lorraine
21 Jan, 2019
Hindley Green, UK
Enjoyed Most
The meal and service in Marco Pierre White restaurant
Other Comments
I expected a bit more from the rooms for a 4star hotel. The bathrooms weren’t completely clean (marks on the tiles, hair around the doorstop, the fronts of the shower taps were missing, grouting had began to rot, no extractor fan working so the whole bathroom was drenched after using shower) the room was clean and the bed was comfy but carpet or a rug would have been much more comfortable in a room of that size. It was quite cold so we had to wait for the small heater to work as the central heating wasn’t firing up. The paintwork (finish) seemed a bit slap dash in our room, and I was looking for some slippers to use with my cosy dressing gown but unfortunately there were non to walk around on the cold or wet floor.
Marielle
19 Jan, 2019
Huddersfield, UK
Enjoyed Most
Friendly and helpful staff.
Other Comments
Clean room excellent restaurant ideally situated
Keith
18 Jan, 2019
Halifax, UK
Enjoyed Most
Beautiful clean modern rooms with everything you need. Exceptional service throughout.
Other Comments
Very friendly and helpful reception (Clare) and restaurant /bar staff. Very central location .
Ann
15 Jan, 2019
Liverpoo, UK
Enjoyed Most
Staff are excellent
anthony
15 Jan, 2019
Sunderland, UK
Enjoyed Most
Great location and good standard of rooms
Darren
14 Jan, 2019
Scunthorpe, UK
Enjoyed Most
Booked last minute absolutely outstanding will definitely book again
Ashleigh
03 Jan, 2019
Sunderland, UK
Enjoyed Most
Personal touches
Robin
02 Jan, 2019
Sunderland, UK
Enjoyed Most
Very friendly and helpful staff. The food was excellent cooked to profection.
Other Comments
The staff were very attentive, going out of their way to make us happy. Decor is stunning throughout the hotel.
I will definitely be returning later on in the year.
Diane
02 Jan, 2019
Bedlington, UK
Enjoyed Most
Can’t put my finger on one thing as the whole experience was fabulous.
Other Comments
Every member of the staff team were very attentive.
Brenda
01 Jan, 2019
Newcastle upon Tyne, UK
Enjoyed Most
Top class friendly staff , amazing food
Other Comments
Front of house so friendly and helpfull
j s
01 Jan, 2019
consettConsett, UK
Enjoyed Most
Staff and location and food
Other Comments
We were in a noisy room
Jamie
31 Dec, 2018
WigtonWigton, UK
Enjoyed Most
The dining experience at the Marco Pierre restaurant , the lovely friendly staff . Overall, a fantastic break ,
Other Comments
Lovely clean hotel, lovely friendly staff and the complimentary drinks and snacks in the room were a nice little touch .
joanna
30 Dec, 2018
Frizington, UK
Enjoyed Most
location
Other Comments
had a great time for the wifes birthday the staff were first class thank you
lesley
30 Dec, 2018
Seahouses, UK
Enjoyed Most
LOCATION
Kevin
23 Dec, 2018
Consett, UK
Enjoyed Most
Staff were fantastic and it was excellent value for money a lovely hotel & fantastic location.
Other Comments
Massive thanks for the staff for being so helpful and friendly!
Laura
19 Dec, 2018
Ware, UK
Enjoyed Most
Friendly staff, ideal location.
Other Comments
All very good and a hotel we use regularly
Kevin
15 Dec, 2018
Consett, UK
Enjoyed Most
Attention to my dietary requirements was excellent.
Other Comments
Evening meal was disappointing, also the bedroom window was inaccessible and ill fitting. Noise all night on the second evening sounded like a plumbing issue from a neighbouring room.
Jill
13 Dec, 2018
Cleethorpes, UK
Enjoyed Most
Everything was perfect,food rooms staff,couldn’t fault anything
Anne
12 Dec, 2018
Whitehaven, UK
Enjoyed Most
The meal in the restaurant
Pamela
12 Dec, 2018
Beverley, UK
Enjoyed Most
Room, food and service
Other Comments
Great hotel very central clean and great food
Karen
11 Dec, 2018
Dunfermline, UK
Enjoyed Most
Dinner
Other Comments
Good location for the shops. Parking (£12 per day) leaves you free to walk .
Andrew
11 Dec, 2018
Chathill, UK
Enjoyed Most
Fantastic hotel and staff
Philip
11 Dec, 2018
Bishop Auckland, UK
Enjoyed Most
Breakfast
11 Dec, 2018
Bradsord, UK
Enjoyed Most
Nice room,central location, reasonable meal, good breakfast , great Travelzoo deal.
Other Comments
Good place for city break , everything within 10 mins walk .
Ann
10 Dec, 2018
Lancaster, UK
Enjoyed Most
The staff were pleasant and accommodating.
Other Comments
Lack of sleep due to central pipe noise and chaotic service and quality of breakfast
Jane
07 Dec, 2018
Penrith, UK
Enjoyed Most
The food, which was superb.
Other Comments
Excellent value for money with the Travelzoo offer. The food at Dinner and Breakfast was superb.
Henry David
04 Dec, 2018
Whitehaven, UK
Enjoyed Most
Great stay could not fault a thing
Claire
03 Dec, 2018
GRIMSBY, UK
Enjoyed Most
Gorgeous food and lovely staff was made to feel very welcome
Kath
02 Dec, 2018
Stockport, UK
Enjoyed Most
Food in the Marco Pierre White restaurant was delicious.
Other Comments
All staff we encountered were warm helpful and friendly .
julie
02 Dec, 2018
Carlisle, UK
Enjoyed Most
Excellent food
Christine
02 Dec, 2018
Marske-by-the-sea, UK
Enjoyed Most
Everything
Other Comments
Amazing was 100%
Julie
01 Dec, 2018
Crook, UK
Enjoyed Most
All of ,,,it lovely staff very friendly good food &rooms spotless
brenda
29 Nov, 2018
Blackpool, UK
Other Comments
The heating in the room was not working. It was flashing with a warning sign. I informed reception and was told by the man to press certain buttons but no one came to the room to see. Fortunately it wasn’t a cold night apart from this the stay was enjoyable with lovely staff and beautiful food
Kathryn
27 Nov, 2018
Hartlepool, UK
Enjoyed Most
The welcoming hospitality
Tracy
27 Nov, 2018
Sunderland, UK
Enjoyed Most
Location and food
Other Comments
The bed was a little uncomfortable
Joseph
27 Nov, 2018
Blackpool, UK
Enjoyed Most
great staff
Other Comments
great staff
Cath
27 Nov, 2018
Newcastle upon TyneT, UK
Enjoyed Most
Superb all round stay
Other Comments
Superb base for seeing Newcastle
Michael
27 Nov, 2018
Bristol, UK
Other Comments
everything
alex
26 Nov, 2018
Burnley, UK
Enjoyed Most
Really good value & very friendly service
Philip
25 Nov, 2018
York, UK
Enjoyed Most
Lovely room lovely evening meal
JOAN
24 Nov, 2018
York, UK
Other Comments
There was no heating in our room, it was freezing. The evening meal was very poor (over cooked)
Margaret
22 Nov, 2018
Sherburn-in-Elmet, UK
Enjoyed Most
Location, room, breakfast and staff. Very friendly.
harold
22 Nov, 2018
Carlisle, UK
Enjoyed Most
Comfortable room with great toiletries, robes, hair dryer, etc. Great bathroom and shower. Friendly amenable staff. Lovely breakfast.
Other Comments
Did not enjoy the evening meal - fish soup and Shepherds pie were tasteless. My husband did not eat his. Also the restaurant was not warm enough in the evening and lacked atmosphere. it was a shame because it was my birthday. Would consider going back to the hotel, but wouldn't eat dinner there again!
Mary
21 Nov, 2018
Ashbourne, UK
Enjoyed Most
The Friendly, attentive service and the biggest bed I have ever slept in
Karen
21 Nov, 2018
Carlisle, UK
Enjoyed Most
All of it
Other Comments
Thank you to all
Chris
20 Nov, 2018
Leeds, UK
Enjoyed Most
Staff .Decor . Position.
Other Comments
We booked this as a special offer package, which was superb value. Without the offer , our view may be a little different ..
Janet
20 Nov, 2018
Bexhill on sea, UK
Enjoyed Most
Food and service was fab!
Danica
20 Nov, 2018
Pickering, UK
Enjoyed Most
Staff were fantastic!!! They all made you feel welcome.
Other Comments
Restaurant was excellent including breakfast, really can’t fault the place
Steve
19 Nov, 2018
BlackpoolBlackpool, UK
Enjoyed Most
Staff were excellent
Sharon
19 Nov, 2018
Fleet Hargate, UK
Enjoyed Most
Lovely staff and excellent food I. The restaurant
Clare
19 Nov, 2018
Kimbolton, UK
Enjoyed Most
All of it
Other Comments
Absolutely excellent service friendly helpful staff. service above and beyond. Brilliant location beautiful food
Caroline
19 Nov, 2018
Carlisle, UK
Enjoyed Most
Overall experience good -rooms are fabulous
Other Comments
The female maitre dhotel in the restraurant requires additional training She presented our bill for wine prior to desert been served -spoilt the evening meal by making us feel rushed
Deborah
17 Nov, 2018
Hull, UK
Enjoyed Most
Dinner
Other Comments
Room an odd shape, easy thumb into things
richard
16 Nov, 2018
Newcastle upon Tyne, UK
Enjoyed Most
Location and quality of the Hotel
Other Comments
Fantastic staff and great food
Amanda
14 Nov, 2018
Livingston, UK
Enjoyed Most
the deal was great value for money. lovely clean rooms fab meal in Marco Pierre whites. close to everything in Newcastle,
thomas
14 Nov, 2018
Cleveleys, UK
Enjoyed Most
The deal made our stay excellent value for money
Dawn
13 Nov, 2018
Carlisle, UK
Enjoyed Most
Evening meal
Other Comments
Staff spot on and food very good
theresa
13 Nov, 2018
Newton Aycliffe, UK
Enjoyed Most
Central location, beautiful bedrooms, good food and attentive service
Other Comments
Drinks were expensive as expected in a hotel, but the coffee was way overpriced.
raymond
13 Nov, 2018
redcar, UK
Enjoyed Most
Friendly staff, lovely hotel
Elaine
13 Nov, 2018
Bootle, UK
Enjoyed Most
central
Carol
12 Nov, 2018
Huddersfield, UK
Enjoyed Most
Everything
jacqueline
11 Nov, 2018
Hartlepool, UK
Enjoyed Most
The staff were amazing they were all really positive friendly and went out of their way to look after us they made the hotel seam to be a really fun place to work despite the fact they were busy and working hard
Lynda
11 Nov, 2018
Tallentire, UK
Enjoyed Most
Food
Other Comments
Staff really helpful
Mark
11 Nov, 2018
Billingham, UK
Enjoyed Most
Excellent food. Helpful staff
Peter
10 Nov, 2018
Leeds, UK
Enjoyed Most
Meal in restaurant and how close to railway station and central Newcastle.
(Lord) Carl
06 Nov, 2018
Doncaster, UK
Enjoyed Most
The food in the restaurant was excellent both for the evening meal and breakfast.
Other Comments
The staff were very good on reception, Anna sorted out early check in and new key cards when the first ones didn't work. All the staff were very friendly and professional.
Stephen
06 Nov, 2018
Lytham Saint Annes, UK
Enjoyed Most
Value for money is beyond question.
Other Comments
Room was in need of renovation, the air-conditioning squealed all night. The food potions were really, really small. The breakfast was a pantomime nobody really knew what was going on. The quality of the food was as you would expect.
Kim
03 Nov, 2018
Saltburn-by-the-Sea, UK
Enjoyed Most
Very friendly staff
Anne
03 Nov, 2018
Preston, UK
Enjoyed Most
The food it was amazing!!
Sally
31 Oct, 2018
Mirfield, UK
Other Comments
Food was not as good as I thought it would be given it's a Marco Pierre restaurant
thomas
31 Oct, 2018
Selby, UK
Enjoyed Most
Central position around corner from everything excellent
Other Comments
drinks prices could be cheaper 16.00 for 2x small prossecco cocktails
Linden
31 Oct, 2018
Doncaster, UK
Enjoyed Most
City centre
Colin
30 Oct, 2018
Newton Aycliffe, UK
Enjoyed Most
Staff really friendly!
Other Comments
Superb hotel and very modern, food excellent and breakfast in room brilliant!
Mark
30 Oct, 2018
Billingham, UK
Enjoyed Most
Location great. All staff very friendly.
Other Comments
Room above delivery gate. Noisy in night and early morning , 5.30am with deliveries etc
Julie
28 Oct, 2018
Shipley, UK
Enjoyed Most
The food was lovely! They even brought out a happy birthday plate for my fiancé!
Other Comments
We were given a double room and not what I booked which was supposed to be a king executive room. The service down in the bar was appalling- it took 20 minutes to even order drinks. One man (alone) came in after us and got served before us due to the fact that he had a female waitress - coincidence!
coral
28 Oct, 2018
Mirfield, UK
Enjoyed Most
Quiet.
D
28 Oct, 2018
Castle Douglas, UK
Enjoyed Most
Great location and great service
Stephen
28 Oct, 2018
Newcastle upon Tyne, UK
Enjoyed Most
Location
peter
24 Oct, 2018
Sandbach, UK
Other Comments
All areas very good, staff , location rooms
Gillian
24 Oct, 2018
Hull, UK
Enjoyed Most
Fabulous evening service in restaurant.......and food was to die for!
Other Comments
Everything was very well organised and staff were friendly, helpful and polite.
Leigh
23 Oct, 2018
Spennymoor, UK
Enjoyed Most
location
Other Comments
Customer service could have been a bit better and sometimes it felt a bit false
Gary
23 Oct, 2018
Bishop Auckland, UK
Enjoyed Most
Food
Madeline W
21 Oct, 2018
Doune, UK
Enjoyed Most
Close to rail station. Excellent staff. Amazing value with prosecco on arrival and evening meal included. Rooms clean and quiet. Even had a brilliant afternoon tea there. Can’t recommend it enough.
Elizabeth
21 Oct, 2018
York, UK
Enjoyed Most
Decor - great furniture and colour schemes.
Other Comments
Good location and car park.
Janet
19 Oct, 2018
Carnforth, UK
Enjoyed Most
Excellent location, lovely modern hotel.
Mrs Wendy J
19 Oct, 2018
Forfar angus, UK
Enjoyed Most
Food, Service & Cleanliness
Shirley
18 Oct, 2018
Mickleton, UK
Enjoyed Most
Meal in restaurant
Andrea
18 Oct, 2018
Stockport, UK
Enjoyed Most
Brilliant hotel - great staff, rooms and food - in a great location.
Paul
16 Oct, 2018
Hebden Bridge, UK
Enjoyed Most
We went using the Travelzoo offer and at £199 for two nights B&B over the weekend ( including a bottle of Prosecco) to stay in a sumptuous room was an offer too good to miss😜
Other Comments
Very central to all amenities and had a lovely atmosphere too.
Jean
16 Oct, 2018
Hull, UK
Enjoyed Most
Central Location
Other Comments
Staff could be a bit more informative but overall they were helpful if asked any questions.
Breakfast could have been a bit better as staff did not point out we could have ordered from a menu.
Colin
15 Oct, 2018
Newton Aycliffe, UK
Enjoyed Most
Lovely hotel within easy access to railway station, concert venues, restaurants and shops. Perfect location. An exceptional offer from travelzoo made this an affordable and enjoyable night away. Thank you.
Ann
15 Oct, 2018
Great Orton, UK
Enjoyed Most
Nice room, good breakfast.
Susan
14 Oct, 2018
Berwick-upon-Tweed, UK
Enjoyed Most
The room and location
Stuart
14 Oct, 2018
Carlisle, UK
Enjoyed Most
The staff who were all very pleasant ,welcoming and helpul, also the food which was well presented and delicious.
Diane
11 Oct, 2018
Chester le Street, UK
Enjoyed Most
Very friendly staff
Other Comments
Clean and fresh with great staff
Roz
10 Oct, 2018
Morpeth, UK
Enjoyed Most
The cleanliness of the room. The friendliness of ALL the staff. Excellent meals.
Other Comments
Can't wait to go back there.
Keith
09 Oct, 2018
Halifax, UK
Enjoyed Most
Excellent location for a brilliant Sunday / Monday break at a bargain price
Other Comments
Very impressed with the smartly dressed and efficient staff
jackie
09 Oct, 2018
bakewell, UK
Enjoyed Most
The Marco Pierre white restaurant the food was amazing.
Chloe
08 Oct, 2018
Pudsey, UK
Enjoyed Most
Great breKfast and teallu friendly / helpful staff
janet
08 Oct, 2018
Lytham, UK
Enjoyed Most
Lovely shower enjoyed breakfast
Other Comments
The only downside was the very hard bed. Normally like a firm bed but it was like sleeping on a wooden box with a thin layer of foam on top
Eira
07 Oct, 2018
Wallsend, UK
Enjoyed Most
Good location for everythibg
Other Comments
Spotless and friendly staff
Debra
07 Oct, 2018
Peterlee, UK
Enjoyed Most
food
Stewart
06 Oct, 2018
Washington, UK
Enjoyed Most
Very nice ambience. Very well run hotel; like a well oiled clock.
Other Comments
All the staff were superb. They were a credit to themselves and the hotel
john
06 Oct, 2018
Darlington, UK
Enjoyed Most
Food
Other Comments
Very friendly staff, attentive without being over bearing
Peter
04 Oct, 2018
Whitby, UK
Enjoyed Most
The friendly staff, & the great food in the Marco Pierre Restaurant
24 Sep, 2018
Lowton, UK
Other Comments
The biggest downside of the hotel is that the bar is small and usually full of non residents. We found it difficult to have a pre dinner drink as there were no seats and when we did sit down the table wasn't cleared and we had to ask for the waitress to serve us. The restaurant staff were excellent and the fixed price menu was outstanding.
Clare
24 Sep, 2018
Taunton, UK
Enjoyed Most
Location and restaurant, friendly staff
Other Comments
Breakfast not as good as on previous visits
Avril
23 Sep, 2018
Richmond, UK
Enjoyed Most
Friendly service and lovely food. Great location too.
Carole
07 Sep, 2018
Cottingham, UK
Enjoyed Most
Friendly staff. Clean and tidy. Very good breakfast and evening meals.
Other Comments
Close to the station and walking distance to the Quayside or shops
Bryn
07 Sep, 2018
Penrith, UK
Enjoyed Most
Great location in city centre ideal for bars, restaurants, theatres. Good food in restaurant. DBB rate provided excellent VFM.
Other Comments
Included in room bottle of Prosecco had to be drank in room. Our room was prepaid and we weren’t asked to authorise a card at check in which meant we could not charge to the room.
Mrs C M
07 Sep, 2018
Ashington, UK
Enjoyed Most
Very helpful and friendly staff, from front desk to dining room to housekeeping.
Antony
05 Sep, 2018
Chorley, UK
Other Comments
Good location, service and fantastic value, Would highly recommend !
Jaiduth
05 Sep, 2018
Wirral, UK
Enjoyed Most
The central location the room the food
Other Comments
We have been in April now August when is the next Travelzoo offer?
Mrs Marlene
31 Aug, 2018
Cambridge, GB, UK
Enjoyed Most
Lovely large room ,modern decor and immaculately presented
Other Comments
Had a lovely meal on the evening in the Marco Pierre White Steakhouse attached to the hotel
ANDREW
28 Aug, 2018
Stockton on Tees , UK
Enjoyed Most
Everything from the excellent customer service experience to the lovely rooms and great food
Lisa
26 Aug, 2018
Kings Langley, UK
Enjoyed Most
Friendly staff and comfortable bed.
Other Comments
The hotel was fine but we were very disappointed with the meal. We chose the a La carte menu and because it was a special occasion (80th birthday) ordered chateaubriand at £60 , the steak was so tough the staff member had to return to the kitchen to have it carved, it was barely edible which is unbelievable in a steak house. A 20% reduction on the restaurant bill didn't really make up for a birthday meal being ruined.
Deborah
26 Aug, 2018
York, UK
Other Comments
Music in dining room at dinner was intrusive and loud
linda
25 Aug, 2018
Blackburn, UK
Enjoyed Most
Good room, enormous bed! Great location, friendly staff, excellent value ( included 3 course meal & bottle of prosecco)
Other Comments
Modern furnishings, good ambience
jane
23 Aug, 2018
London, UK
Enjoyed Most
Friendly staff
Joanne
23 Aug, 2018
Manchester, UK
Enjoyed Most
Great city centre location with parking. Welcoming and friendly staff.
Other Comments
Provided a room upgrade on request - it was my Birthday!
Anne
22 Aug, 2018
Lancaster, UK
Enjoyed Most
The staff are the stars of this hotel. Especially the fabulously friendly blonde greeter at the restaurant (sorry, I never remember names)
Food at dinner & breakfast always good.
susan
22 Aug, 2018
Belford, UK
Enjoyed Most
Location in central Newcastle but quiet ! Staff,rooms and food great
Other Comments
Handy parking below hotel but costs £12 for 24 hours
Carole
21 Aug, 2018
Wakefield, UK
Other Comments
Food very nice but would have been too expensive had it not been for the extras on the deal also. Drinks expensive never the less excellent deal and great staff
brenda
21 Aug, 2018
Lancashire, UK
Enjoyed Most
Excellent food
Other Comments
Lovely hotel - very well situated
Dallas
21 Aug, 2018
Huddersfield, UK
Enjoyed Most
Location and the excellent service.
Other Comments
Excellent cocktails (you could ask any cocktail not just what's been listed on hotel cocktail menu) and good food.
Juha
03 Jun, 2018
King's Lynn, UK
Enjoyed Most
everything
david
30 May, 2018
Hexham, UK
Enjoyed Most
Location location location! Very clean comfortable and beautiful design too.
Catherine
30 May, 2018
Annan, UK
Enjoyed Most
Lovely room with unexpected extras
Trevor
29 May, 2018
Immingham, UK
Enjoyed Most
Stylish hotel with lovely rooms, parking on site, great staff, good breakfast and evening meal
michelle
29 May, 2018
manchester, UK
Enjoyed Most
The Travelzoo deal was very good value. The staff are very obliging and knowledgeable.
Other Comments
On this occasion the restaurant service was poor. We were kept waiting for a while and ignored by one staff member who obviously was too junior or felt unable to speak to the queue of diners waiting. Once seated we waited a long time to be offered drinks menus. We asked for a carafe of water twice and in the end the manager got it. We waited 30 minutes for our main course. When I eventually asked because I had drunk the glass of wine, the manager explained that if no starter is ordered then a main takes longer and someone should have told me this. I've never heard anything so weird! The macaroni cheese was really salty and way too big a portion. We didn't bother with a pudding as we left the restaurant at 9.40pm and had booked for 8.00pm! That's how long it took for a glass of wine and a main course! The manager and team were very obliging and obviously very stretched but there weren't enough of them for the tables booked. We were on a package with 3 courses included so only paid for the wine and we were charged 'optional' service on it. Later we had a couple of teas in the bar and service was charged on these too. The room and location are great and the deal was good but this has certainly put me off visiting again.
Sue
21 Aug, 2018
Harrogate, UK
Other Comments
limited vegetarian menu
Kerry
21 Aug, 2018
Bedford, UK
Enjoyed Most
Location
Pamela
21 Aug, 2018
Berwick-upon-Tweed, UK
Enjoyed Most
Excellent service !
Other Comments
Great value DBB deals !
Kim
21 Aug, 2018
Sunderland, UK
Enjoyed Most
The room was excellent
Other Comments
Very welcoming and efficient staff
KAREN
20 Aug, 2018
Bishop Auckland, UK
Enjoyed Most
Fabulous room and fabulous food in the restaurant
Other Comments
Staff exceptionally friendly and couldn't do enough to make our stay enjiyable
Alison
19 Aug, 2018
SUNDERLAND, Tyne And Wear, UK
Enjoyed Most
The rooms & the food
Other Comments
Would definitely recommend this hotel to our friends q
Kenneth
19 Aug, 2018
BradfordBradford, UK
Enjoyed Most
Cosy ambience
joanne
17 Aug, 2018
Redcar, UK
Enjoyed Most
Great hotel in a good location. Rooms well appointed and MPW Restaurant meal was excellent. Staff were efficient and friendly.
Other Comments
Fire alarm at Breakfast time was dealt with in a very efficient manner by staff. Turned out to be a false alarm and staff were accommodating and helpful in managing the situation.
YVONNE
17 Aug, 2018
Horbury, UK
Enjoyed Most
Friendly service, excellent meal. Definitely recommend.
Helen
14 Aug, 2018
Harrogate, UK
Enjoyed Most
The rooms were lovely the staff very friendly
Craig
14 Aug, 2018
BradfordBradford, UK
Enjoyed Most
Very comfortable bed and excellent bathroom facilities. The staff on reception were very helpful and polite.the food in the restaurant was excellent it was a all round very good experience
David
14 Aug, 2018
Bradford, UK
Other Comments
Excellent on all fronts. We’ve stayed in many hotels in Newcastle and this was by far the best.
Katie
13 Aug, 2018
York, UK
Enjoyed Most
Excellent customer service, good standard of cleanliness ,good food and good value
Other Comments
Highly recomended
Graeme
12 Aug, 2018
Hartlepool, UK
Enjoyed Most
Ease of things, ran smoothly, friendly, good location great food!
Lauren
12 Aug, 2018
York, UK
Enjoyed Most
Room and facilities
Other Comments
Fresh fruit at breakfast needs to be more English seasonAl. Better choice for breakfast eg mushrooms. Better cooked breakfast. Bacon pre cooked and leathery.
Need to improve the breakfast cooking and choice.
duncan
11 Aug, 2018
Ilkley, UK
Enjoyed Most
the staff
Other Comments
From start too finish it was excellent
james
08 Aug, 2018
Ashington, UK
Enjoyed Most
Friendly staff and very good food
Tracy
07 Aug, 2018
Blyth, UK
Enjoyed Most
Staff are extremely obliging
Beverley
07 Aug, 2018
Brighouse, UK
Enjoyed Most
Pleasant staff . All were stars!
Other Comments
Ate in the restaurant and decided to opt for paying extra for Pierre Whites grill menu. Good food but you pay the extortionate rate for it. Definitely wouldn't recommend it!
ROBERT
07 Aug, 2018
Selby, UK
Enjoyed Most
Everything
Other Comments
Outstanding service. All staff were absolutely delightful to deal with and it felt like one big happy family. It was nice not to feel like a second class guest because of visit using a travel zoo deal. Thanks for a very special stay
Christine
07 Aug, 2018
Rossendale, UK
Enjoyed Most
rooms very comfy,food good service very good
stephen
07 Aug, 2018
Wigton, UK
Enjoyed Most
The staff were brilliant.
Frankie
07 Aug, 2018
York, UK
Enjoyed Most
The service was excellent
Other Comments
The lovely spacious room was let down by an unclean shower and stained bed drape
Natasha
07 Aug, 2018
Carlisle, UK
Other Comments
The restaurant food was not of a high standard and I was charged £12.50 for a glass of Chardonnay which was outrageous as the surroundings did not warrant the price
Isabella
06 Aug, 2018
Larbert, UK
Enjoyed Most
Luxury rooms at affordable prices
Other Comments
Ideal location and the staff were amazing
Derek
05 Aug, 2018
Middlesbrough, UK
Enjoyed Most
Nice modern rooms. Friendly staff.
Other Comments
The dinner was only moderate in quality and the service was rather rushed.
James
05 Aug, 2018
York, UK
Enjoyed Most
Great hotel
Other Comments
Food and ALL staff a credit to the hotel
ANTHONY
05 Aug, 2018
Kirkcaldy, UK
Enjoyed Most
The little touches, Prosecco, gowns, ice, complimentary snacks and drinks in fridge and the staff seem to enjoy our custom
Other Comments
Thanks again we love it here
Ian
05 Aug, 2018
Alnwick, UK
Enjoyed Most
Central location, very pleasant helpful staff. Good food.
Susan
02 Aug, 2018
Huddersfield, UK
Enjoyed Most
Food and staff were amazing
Other Comments
Really enjoyed our stay will definitely be back
Angela
02 Aug, 2018
Bishop Auckland, UK
Enjoyed Most
The whole experience was just great
Judith
02 Aug, 2018
Shipley, UK
Enjoyed Most
Super room with extra little touches such as a double shower and a mini-fridge with complimentary water and soft drinks (a godsend in the hot weather).
Other Comments
Marco Pierre White’s restaurant on our first night was a little disappointing mainly due to the patronising attitude of the maitre d’. We also had to wait nearly an hour and a half for our food after we had been warned there might be up to half an hour wait as we had not ordered a starter. But was much better the second night when he was absent and we were served by other staff.
Jeremy
01 Aug, 2018
Bournemouth, UK
Other Comments
Perfect!
Gerald
01 Aug, 2018
Bridgnorth, UK
Enjoyed Most
Great location. Very professional and courteous staff. Excellent stay would recommend !
LEE
30 Jul, 2018
Pudsey, UK
Enjoyed Most
the meal was fantastic, really friendly staff
james
30 Jul, 2018
Whitehaven, UK
Enjoyed Most
The excellent value for money. I found this wonderful deal on Travelzoo. It was too good to miss. And seeing as we had already stayed in this hotel a few times we knew we could expect excellent service. We have always enjoyed our stays here.
Other Comments
The staff at this hotel are always friendly but also professional. Special mention to Trina, the restaurant manager. She is always welcoming and super efficient. We love staying at this hotel and love, love dining in the Marco Pierre White restaurant. I’m sure we’ll be back.
Gillian
29 Jul, 2018
Trimdon Station, UK
Enjoyed Most
Dining, both Evening & breakfast.
Other Comments
Mirrors in bathroom & vanity unit too high. I'm 5'4, average height but couldn't see into bathroom mirror ( just nose upwards) and had to stand to use vanity mirror.
Angela
27 Jul, 2018
Chester le Street, UK
Enjoyed Most
central location; air-con in the bedroom
MARY
26 Jul, 2018
Drogheda, Ireland
Enjoyed Most
The decoration, room and staff
Other Comments
Did not like small car parking places but nice hotel
Dennis
26 Jul, 2018
Lancaster, UK
Enjoyed Most
Staff were fantastic, nearly all were local and went out of their way to help and to chat to us. The gentleman on reception suggested we spent our second day out at Tynemouth, telling us how to get there, where to eat and where we should try and see. It was a terrific suggestion - we had a super day. Many thanks to him.
Other Comments
The food in the restaurant was delicious both for dinner and breakfast. The location was great we had easy access to quayside, cathedral, railway station, shops etc.
Kathryn
26 Jul, 2018
Doncaster, UK
Enjoyed Most
Food and gin selection, staff were exceptional
AG
25 Jul, 2018
Northwich, UK
Enjoyed Most
Everything, service, location and the restaurant. Food amazing
Mark
24 Jul, 2018
York, UK
Enjoyed Most
Good atmosphere. Close to transport links
Other Comments
Unfortunately room not ready for check in time & we weren't the only ones waiting.
Karen
23 Jul, 2018
Morpeth, UK
Enjoyed Most
Asked for a quiet room and actually provided one. Thank you!
Other Comments
Good package bought through Travelzoo
Peter
23 Jul, 2018
Chesterfield, UK
Enjoyed Most
REALLY FRIENDLY HELPFUL STAFF - sorted out taxi for us - Dining room a very pleasant place to be- great variety at breakfast - lovely evening meal
flexibility - change 2x2 dinners for 4x1 dinner
Other Comments
A real first class experience - we were in Newcastle for our daughter's graduation and the hotel added to making a wonderful couple of days for us
John
23 Jul, 2018
Bristol, UK
Enjoyed Most
Great staff, helpful and friendly.
Other Comments
When we went for breakfast we were made to queue for 15 mins in the bar whilst waiting for a table when we did get one we were cramped into a very small space and then after giving our order we waited for almost an hour for a very small and COLD cooked breakfast. On a bed and breakfast stay this is unacceptable.
Michael
22 Jul, 2018
Manchester, UK
Other Comments
Needs refurbishing
Phyllis
19 Jul, 2018
Larbert, UK
Other Comments
Large glass of wine is £9 very expensive
John
17 Jul, 2018
Whitehaven, UK
Enjoyed Most
Great location and friendly efficient staff
Other Comments
Perfect nights stay. Lovely extras like robes and mini bar. Lovely meal and really good breakfast
Ian
17 Jul, 2018
Alnwick, UK
Enjoyed Most
Staff attitude and the a la carte menu
ALAN
17 Jul, 2018
Gainsborough, UK
Enjoyed Most
Room comfort and food
Other Comments
This hotel is ideally located in the heart of the city and very close to the train station, staff are extremely friendly and helpful, the room was modern and comfortable and the food is exceptional
Colin
16 Jul, 2018
Saint Helens, UK
Enjoyed Most
Friendly staff and food
Hiren
15 Jul, 2018
Knutsford, UK
Enjoyed Most
The rooms are clean, comfortable and well provided in addition the food is amazing especially the breakfast!
Helen
14 Jul, 2018
Hessle, UK
Enjoyed Most
Lovely room, good value.
Amie
14 Jul, 2018
North Shields, UK
Enjoyed Most
evening meal and breakfast delicious. We did express our appreciation with staff and asked for our comments to be conveyed to all staff. We do not recommend hotels as everyone has different expectations. We would stay here again.
Other Comments
We only had a double bed and it was a little soft. We would request a different standard should we book again. Personal choice, may suit others who stay.
Malcolm
13 Jul, 2018
Northallerton, UK
Enjoyed Most
Staff treated us as family, and nothing was too much trouble for them. From the moment we walked through the door, to check out, we felt so welcome.
The choice of food and drink was fantastic, and although we made the staff aware that we had astrict budget, they treated us with warmth and respect. Probably the best hotel experience we have had in a very long time.
Andrew
10 Jul, 2018
CarlisleCarlisle, UK
Enjoyed Most
Rooms were lovely and room was unreal
nathan
10 Jul, 2018
Carlisle, UK
Enjoyed Most
The decor was beautiful. Very well designed and maintained. The room was lovely everything about it was perfect.
Other Comments
The food wasn’t great. While the senior members of waiting staff were fantastic and very good at their jobs Teo of the younger staff were rude and dismissive. The duck was over cooked and the bacon in the morning was burned to a crisp and inedible. Other than that the service was five star.
Helen
09 Jul, 2018
Glasgow, UK
Enjoyed Most
Service from staff!
Other Comments
Great customer service but in a really relaxed way and not a bit stuffy.
Emma and Chloe in particular made our stay that bit more special.
Mark
08 Jul, 2018
Billingham, UK
Other Comments
Hello - just to let you know about an incident which may be connected with the hotel or not. We stayed
3-4 July. Breakfast on the 4th, we both had poached eggs ? Benedict. My partner refused his as the eggs were totally uncooked in the middle - completely liquid - the yolk was not even starting to set. He was offered an alternative. I ate mine, which were the same - totally unset. That evening, at home, I had an episode of cyclical vomiting and had to call the emergency doctor. The following day I was still unwell and was admitted to hospital and was barrier nursed. I was discharged the following day.
As I said this may have had nothing to do with the hotel, but I wanted to let you know in case you receive any similar comments from other guests - in which case there obviously was a problem at the hotel. Thank you, Norma Hunter
norma
08 Jul, 2018
Peebles, UK
Enjoyed Most
The food was amazing and the whole experience of our stay was excellent.
Anne
07 Jul, 2018
Durham, UK
Enjoyed Most
Nice standard hotel with good location and comfortable beds. Lovely breakfast and great dining experience at Marco Pierre.
Caroline
07 Jul, 2018
Lincoln, UK
Enjoyed Most
The friendly and helpful staff - nothing was too much trouble
Alan
04 Jul, 2018
Middlesbrough, UK
Enjoyed Most
Everything was just ideal for our needs from accommodation food staffand location. A great 2 days was had
Other Comments
We were given a really good deal and the hotel lived up to the offer and some
Kathleen
04 Jul, 2018
Eyemouth, UK
Enjoyed Most
Zakk the receptionist was amazing -very customer focused went above and beyond to help us and ensure we had a brilliant stay . food really good bfast excellent x all staff friendly
Other Comments
Fabulous hotel
Kevin
03 Jul, 2018
Sunderland, UK
Enjoyed Most
Great deal for second time in this well located hotel.
Other Comments
Lovely welcoming & amiable 'Geordie' staff.
Philip
03 Jul, 2018
Bridlington, UK
Enjoyed Most
Location and good size room .
Aileen
02 Jul, 2018
Epsom, UK
Enjoyed Most
The room was lovely and food in restaurant was delicious.
Other Comments
We were sat on the first table in the restaurant, which is not blocked off from bar area. There was a group of rowdy drunken people sat just outside restaurant who were rather annoying when you’re trying to enjoy a nice meal. The restaurant could do with a wall and door to partition away the bar area.
Alison
02 Jul, 2018
Huddersfield, UK
Enjoyed Most
Breakfast
Peter
26 Jun, 2018
Handforth, UK
Enjoyed Most
The fact that Staff are so pleasant to rvrtyonr.
susan
24 Jun, 2018
Sunderland, UK
Enjoyed Most
Good food and attentive staff
Tracey
19 Jun, 2018
Morecambe, UK
Enjoyed Most
Very friendly staff very helpful
Rooms amazing deco
Mini bar f.o.c
Just greT
Other Comments
Car parking available free
Restaurant very nice
Sue
19 Jun, 2018
lancaster, UK
Enjoyed Most
Friendly staff
Linda
05 Jun, 2018
Skipton, UK
Enjoyed Most
the staff were so friendly and welcoming and Marco Pierre white restaurant served amazing food. Rooms were spotless and modern and a fantastic location
Other Comments
Will definitely stay again A group of 14 of us stayed and all thoroughly enjoyed it, amazing breakfast and food in the Restaurant. 5 star would highly recommend and will definitely be returning.
Elaine
04 Jun, 2018
Stockton@on@tees, UK
Enjoyed Most
Everything
Marie
04 Jun, 2018
Peterlee, UK
Enjoyed Most
The hotel decor was modern, clean and bright and this was seen throughout the communal spaces and room.
Other Comments
The hotel restaurant was first class. The food included in the dinner, bed and breakfast package was excellent and it was good having the option of 3 course or £25 towards a la carte
Miss
28 May, 2018
Dundee, UK
Enjoyed Most
Friendly staff nothing too much trouble for them. The room we had was lovely
Other Comments
Good position
William
28 May, 2018
Wigan, UK
Enjoyed Most
All of it and it is very central.
Angela
18 May, 2018
Leicester, UK
Enjoyed Most
Very good service from all staff. Excellent meal in Marco Pierre White restaurant
Peter
18 May, 2018
Newport, UK
Enjoyed Most
The staff were excellent
james
18 May, 2018
Ashington, UK
Enjoyed Most
From the minute we checked in the receptionist was very friendly and all staff could not do enough to help you. We had an amazing steak in the restaurant. I will be back to visit Newcastle and will definitely stay here.
Simone
13 May, 2018
Manchester, UK
Other Comments
room not cleaned properly very dusty, bed not comfortable , not what we expected of an executive room
RICHARD
12 May, 2018
Maryport, UK
Enjoyed Most
Friendly staff. Comfortable bed. Complimentary soft drinks in fridge. Excellent food.
Pat
11 May, 2018
Lincoln, UK
Enjoyed Most
Comfortable quiet room.
Other Comments
Loved the free mini bar, soft drinks, crisps and Kitkat.
Hilary
11 May, 2018
Preston, UK
Enjoyed Most
Staff very friendly and helpful.Food in the restaurant was lovely.
Other Comments
We stayed over a Bank Holiday weekend so there was a lot of noise at night from the bar/ nightclub next door.
Jean
09 May, 2018
Altrincham, UK
Enjoyed Most
Everything! The staff, the room, complimentary bar, the breakfast
Other Comments
I would thoroughly recommend this hotel, it has everything
Claire
09 May, 2018
Stone, UK
Enjoyed Most
They have a Marco Pierre White restaurant on the premises meaning you could park up and not have to leave the hotel if you did not want to. Enjoyed our meal in the restaurant and the three girls who served us Trina, Petra and Victoria were excellent.
Other Comments
Smart hotel but may be extra busy on Friday and Saturday nights. Breakfast at weekends from 7.30 to 10.30. As well as the large continental choice including smoothies they offer an extensive range of breakfasts cooked to order.
Moira
08 May, 2018
Slapton, UK
Enjoyed Most
Outstanding food and service
Stephen
08 May, 2018
East Boldon, UK
Enjoyed Most
I booked this a treat for a couple celebrating a big birthday. They liked the hotel and said the staff were very friendly.
Other Comments
However I also booked them a meal at Marco Pierre Whites restaurant as part of your deal. This was a bit disappointing the food bland and not very good value.
Lynda
08 May, 2018
York, UK
Enjoyed Most
Superb food and service all round
Gavin
07 May, 2018
Middlesbrough, UK
Enjoyed Most
Good central venue
Craig
07 May, 2018
Billingham, UK
Enjoyed Most
So relaxing, staff were fantastic, food amazing and room was beautiful
Claire
06 May, 2018
Newcastle upon Tyne, UK
Enjoyed Most
Everything was enjoyable and satisfactory. Hotel room, staff, meals and free parking excellent
MRS BETTY P
01 May, 2018
Poulton-le-Fylde, UK
Enjoyed Most
They make you feel very welcome from the start
Other Comments
100% would recommend this place, the location is great, as well as the staff being second to none
Andrew
01 May, 2018
Bedlington, UK
Enjoyed Most
Central and close to the railway station
Other Comments
Hotel indigo, was in a great location, nice rooms, helpful staff, breakfast could have been a bit better
Alan
01 May, 2018
Glenrothes, UK
Enjoyed Most
Rooms and the food were lovely.The reception staff were friendly and helpful.Great location.
Other Comments
The service in the restaurant both evening meal and breakfast was very slow and disappointing .Evening meal we were seated at the table straight away and given the menu, after 15 minutes still waiting for our drink order to be taken.We asked a waiter that was passing,he said that he was not our waiter but took the order anyway.Drinks arrived along with the waiter to take our food order.Breakfast was just as long ,seated again given menu then left to wait for 15 to 20 min. The service let down the experience in the restaurant .However food was very good for the evening meal.Breakfast asked for a poached egg,egg was hard.The fire evacuation at midnight was eventful by been woken up by a siren and telling you to leave by the nearest exit. The fire exit took us outside near the car park and you could see the fire when we came down the stairs.It was about half an hour later when a member of staff came and asked us what room we were in. Receptionist said on our departure that the manger was going to ring us ,still waiting.Saying all that I would give the hotel another chance.
Jacqueline
30 Apr, 2018
Houghton le Spring, UK
Enjoyed Most
The food was tasty but overpriced.
Other Comments
The fire alarm until 3am
Liam
29 Apr, 2018
Newcastle upon Tyne, UK
Enjoyed Most
Everything cannot fault the staff went out of their way to help
Other Comments
We hope to return home n August so please have another special offer
Mrs Marlene
26 Apr, 2018
Cambridge, GB, UK
Enjoyed Most
Staff very friendly and helpful.
Other Comments
Well worth a visit not to far from main Newcastle attractions and everyone very friendly.
Nikki
26 Apr, 2018
Stratford on Avon, UK
Other Comments
food
terence
25 Apr, 2018
Jarrow, UK
Enjoyed Most
The reception staff were superb and the rooms were exceptional for the money
Other Comments
The food at Marco Pierre White’s in the evening was not of the quality we expected. The breakfast , however, was brilliant
Ian
24 Apr, 2018
Horbury, UK
Enjoyed Most
Position of the hotel to the city centre, the restaurant food was very good
Susan
24 Apr, 2018
RossendaleRossendale, UK
Enjoyed Most
Everything especially fantastic dinner and breakfast options.
David
23 Apr, 2018
Duns, UK
Enjoyed Most
The free parking and proximity to the city centre.
Other Comments
All the staff were very friendly and on check out we were able to leave our car in their car park until 6pm that evening. Great for a lovely walk to Jesmond Dene waterfall.
Betty
18 Apr, 2018
Hull, UK
Other Comments
The staff were very friendly and helpful. Excellent service provided.
Julie
18 Apr, 2018
Doncaster, UK
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