Mullion
Polurrian on the Lizard
Member rates available
About the Hotel
Amy Lindsay
Deal Expert
Why We Love This Hotel
- The hotel is perched on the Cornish cliffs, next to Polurrian Cove and its beach
- Facilities include a cinema room, a leisure club and two swimming pools
- Travelzoo members praise the hotel's "friendly staff", "spectacular" views and "excellent service"
Enjoyed This
( See All 357 Member Ratings)
"everything excellent food,service,facilaties,etc"
greg
27 May, 2019 - Helston, UK
Overview
Polurrian on the Lizard is set high on the Cornish cliffs, offering uninterrupted coastal views of Mount's Bay. This contemporary hotel is five minutes' walk from the sandy beach at Polurrian Cove, less than 15 minutes' drive from Lizard Point (the most southerly point on the UK mainland) and 40 minutes' drive from St Michael's Mount, which is number 39 on our list of 101 Things to do in Cornwall.
The hotel has panoramic sea views and 12 acres of mature landscaped gardens. The public areas were refurbished in 2018 and the leisure facilities -- which include a leisure club with a gym, a year-round indoor pool and a seasonal outdoor pool (open May-September), as well as spa treatment rooms (supplements apply) -- had a light refurbishment along with the rooms.
Children can head to the outdoor climbing frame or hunker down to watch a film in the cinema room. The hotel also offers a free baby-listening service in the evenings, so grown-ups can go for an evening meal in the hotel restaurant.
The stylish restaurant has a laid-back atmosphere, with dishes that showcase the best local and seasonal produce. The rustic Mediterranean menu features many dishes cooked in a wood-fired oven. Child-friendly, gluten-free and vegan options are available.
The Vista Lounge provides a relaxing area to enjoy a tipple from the bar or a Cornish cream tea while taking in the impressive coastal views.
Deluxe Inland Facing Rooms can sleep up to two adults and two children under 12. Dogs can stay for an extra £15 each, per night (blankets and feeding bowls are provided). Wi-Fi is free.
Amenities
General
- Infant cots / cribs
- Bar
- Newspaper / magazines
- Extra beds / roll away beds
- Gym / fitness center
- Hot Tub / Jacuzzi
- Indoor pool
- Outdoor pool
- Restaurant
- Pet-friendly
Services
- 24-hour front desk
- Airport transfer (fees apply)
- Beauty treatments / massages (fees apply)
- Chauffeur service (fees apply)
- Room service (limited hours)
- Safe in reception (fees apply)
- Baby-sitting service (fees apply)
Room amenities
- Central heating
- Coffee / tea-making facilities
- Iron and ironing board
- Sitting area
- DVD / CD player & library
- Flatscreen TV
Internet
- Complimentary Wi-Fi throughout
Bathroom
- Bathrobes
- Hair-dryer
- Bathtub or shower
Parking
- Complimentary parking
Policies
Check-in:
Standard Time is 3pm.
Minimum age required to check in: 18.
Checkout: Standard Time is 11am.
Children and additional guests:
Extra guest only allowed in the Large Inland Room.
Extra guest charges will apply as follows: £50 per night for children aged 12 and over, and adults. This includes breakfast.
Infant's cot/crib and extra bed are available on request, free of charge, for children aged 12 and under. This does not include breakfast. Extra beds are on request and must be requested upon booking. Please use the Special Request field to confirm the age of the third guest.
Supplements are not included automatically in the total price and will be charged directly by the hotel. See room descriptions and rate policies for information about room occupancy and prices.
Access to the crèche is £13 per child for two hours, and must be pre-booked. Please contact the hotel directly to pre-book the crèche.
Pets:
Pets are allowed on request and will be charged at £15 per pet per day. Dogs only.
Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Have a Question? Contact Travelzoo.
- +44 (0) 20 3564 9000 UK & Europe
- 1-877-966-0000 U.S. and Canada (toll-free)
- Email us
Customer Service available Mon-Fri, 8am-6pm
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Enjoyed This
(357 Member Ratings)
(357 Member Ratings)
Ratings & reviews reflect verified member feedback for Polurrian Bay Hotel (part of Luxury Family Hotels) over the past 15 months.
Show ReviewsHide all
Ratings & reviews reflect verified member feedback for Polurrian Bay Hotel (part of Luxury Family Hotels) over the past 15 months.
4.4
Ambiance
4.9
Location
4.2
Rooms
4.5
Quality of Service
4.5
Value for the Money
Enjoyed Most
Nice bar space, food was tasty
Other Comments
Spa facilities were poor, rooms were outdated and small
Callum
04 Jun, 2019
Exeter, UK
Enjoyed Most
everything excellent food,service,facilaties,etc
Other Comments
cant wait to return
greg
27 May, 2019
Helston, UK
Enjoyed Most
Fantastic views, comfortable rooms ,good food
Other Comments
Plenty of outside and inside space to sit
Christine
26 May, 2019
Exeter, UK
Enjoyed Most
The views, the food, the grounds, the comfy bed. Everything very pleasant
Other Comments
The lobster was amazing
Linda
24 May, 2019
Liskeard, UK
Enjoyed Most
The surrounding scenery and hotel location.
It was also my wife's 80th birthday and this break was a extremely successfull short break.
Other Comments
Hopefully we will return in the not too distant future.
Derek
24 May, 2019
Christchurch, UK
Enjoyed Most
Very dog friendly would recommend anyone with a dog to go there. Although
Other Comments
Although we booked an inland facing room we actually had a sea view room which was a great surprise.
raymond
24 May, 2019
Swindon, UK
Enjoyed Most
Views & cliff walks
Other Comments
Staff are excellent. We had a garden facing room but could still see the cliffs & the sea - more easily if the window was cleaner. Bed a bit narrow. Child & dog friendly. Background music is not always in the background - can be quite intrusive.
Geraldine
23 May, 2019
Tavistoc, UK
Enjoyed Most
The food
Other Comments
Spectacular location
Anne
23 May, 2019
Oldham, UK
Enjoyed Most
Staff attitude
Other Comments
It is really an excellent place to stay
ANDREW
23 May, 2019
Radstock, UK
Enjoyed Most
location lovely and the staff were excellent - nothing seemed to be too much trouble
william
22 May, 2019
Taunton, UK
Enjoyed Most
Location is beautiful, casual vibe. Most staff very friendly and approachable. Wide range of facilities
Other Comments
Food average - simple dishes but over cooked ie pork tomahawk/ Lobster. Fish stew ok but lacking basic flavour/seasoning just sweet tomato...…
No visible manager - celebrity group in during stay who got drunk and drunker. The second Viking 'skol' was humorous in the restaurant shouting to and from the annexe but after half a dozen became a bit wearing - you know there are other guests around...…..where is a manager when you need a gentle word in the celebrity ear.
Paul
22 May, 2019
Weymouth, UK
Enjoyed Most
My husband was really impressed as it was his 1st visit. (I came in October for a spa day for my cousins birthday) We had a lovely sea view room. The view was amazing from the conservatory and the afternoon tea was lovely. We would like another visit in the near future as we would like to do some coastal walks and your location is ideal.
Helen
21 May, 2019
Plymouth, UK
Enjoyed Most
The location just stunning
Karen
21 May, 2019
Redruth, UK
Enjoyed Most
The location is stunning.
Other Comments
The restaurant service and customer care.
JULIETTE
21 May, 2019
CALLINGTON, UK
Enjoyed Most
Food was amazing value.
Christine
20 May, 2019
Bideford, UK
Enjoyed Most
Fabulous location and gorgeous hotel.
Other Comments
The staff were all wonderfully friendly and efficient and the food was ace. Will definitely be back!
Julia
19 May, 2019
Glastonbury, UK
Enjoyed Most
Everything - the food is amazing and the staff are all brilliant - we will be back !!
Robert Stephen
19 May, 2019
Taunton, UK
Enjoyed Most
Everything
Other Comments
Excellent experience. Lovely happy staff. Good facilities.
Carol
18 May, 2019
Sherborne, UK
Enjoyed Most
The views, delightful staff who were unfailingly helpful and smiling and the excellent food
Other Comments
Our room , number 111, was very small. It was very clean but in need of a lick of paint, especially the window frames. Windows also needed cleaning. View was described as a garden view but it was mainly a view of a house being built. However, these things didn’t not spoil our visit overall.
Damaris
17 May, 2019
Chesham, UK
Enjoyed Most
Views, Coast Path for walking, Indoor pool
Other Comments
Food was very good - better than last year (under new management) but staff could do with a little more training although they tried very hard and were very friendly.
Lynette
17 May, 2019
Exeter, UK
Enjoyed Most
Location, proximity to beaches, coves and coastal walks and the views
Other Comments
Super friendly staff , locals with a genuine interest in people
Wendy
17 May, 2019
Bristol, UK
Enjoyed Most
Position of hotel. Facilities on offer. Friendly staff.
G.M
17 May, 2019
Blandford Forum, UK
Enjoyed Most
We enjoyed the location most, it was very centrally situated for the places we had planned to visit.
Other Comments
We found the evening meal menu a little disappointing, firstly the two nights we were there the menu was the same, and secondly we found the choices a bit limited.
Elizabeth
16 May, 2019
Plymouth, UK
Enjoyed Most
High quality bedding, room was spacious. Welcome pack for our dog was very thoughtful. Fantastic breakfast.
The hotel setting & sea view is stunning
Other Comments
The dinner menu is quite restrictive if you do not like seafood.
Malcolm
16 May, 2019
Ilminster, UK
Enjoyed Most
The glorious views from the terrace, especially the sunsets.
Other Comments
All good. I recommend replacing the 1/2 pint straight glasses with a Belgian style of beer goblet, which[to me] makes the beer and stout more enjoyable.
Gordon
16 May, 2019
Sherborne, UK
Other Comments
Surely a fried egg is simple enough to fry at breakfast .... first eggs were served hard, so I asked for one I could dip toast in .... I was then then served eggs not cooked properly ... gooey top to the yolk ?????
Alison
15 May, 2019
Camborne, UK
Other Comments
We booked Dinner B & B but were disappointed by the choice available for the evening meal and food was expensively priced. If we stayed again we would do B & B only
GILLIAN
13 May, 2019
Kingsbridge, UK
Enjoyed Most
Location, views, lovely friendly and helpful staff
Caroline
12 May, 2019
Fowey, UK
Enjoyed Most
We had a lovely sea view room.
Comfortable bed
Other Comments
Unfortunately a little disappointed that on having a mid morning coffee, cake not available until 12noon?
In the evening my Caesar salad had damp croutons & tasteless dry chicken..food underwhelming
A pity as it has the potential to be very good indeed..
Sue
12 May, 2019
Saint Columb, UK
Enjoyed Most
Friendly helpful staff
Lesley
11 May, 2019
Newton Abbot, UK
Enjoyed Most
- Whilst finding the change of style of menu challenging (see below) the quality of the food was superb.
- beds large and wonderfully comfortable
- well trained staff
Other Comments
We found the choice of main courses at dinner was a little limited for our taste - pizzas, burgers (excellent though they might have been) - is not what we are looking for in a hotel like this. We were struggling on the 2nd night (menu exactly the same) to find something that wasn't 'fast' food.
elaine
11 May, 2019
Crediton, UK
Enjoyed Most
Situation & the Travelzoo deal having been before 5 yrs ago via the deal.
Other Comments
I didnoy know that it was no longer a Luxury group as was sold in 2019. Has not reached the same level with new owners.
Deborah
10 May, 2019
Westcliff-on-Sea, UK
Enjoyed Most
The beautiful surrounding area and of course the wonderful comfy beds!
Denise
09 May, 2019
PLYMOUTH, UK
Enjoyed Most
We enjoyed the coastal location. The food was good particularly the breakfast. Lounge areas - plenty, of different areas. Lots of recreational things to do in seperate areas. The staff were excellent, helpful and efficient, informal and always polite.
Other Comments
I used the leisure centre. The pool was good; a good size and clean ant tidy in all areas. The Jacuzzi was OK but very small for a hotel of this size and calibre; it was only big enough for two people, if the hotel was busy this would be a problem. There was no steam room or sauna which I would expect in a hotel of this standard. The fitness area, which I didn't use looked good with plenty of equipment and there was a staff member present all the time.
Richard
06 May, 2019
Chelmsford, UK
Enjoyed Most
The Location
Paul
05 May, 2019
FerndownFerndown, UK
Enjoyed Most
The view
Other Comments
The service was appalling in the restaurant. Far too few staff, and they must ensure better service otherwise they will lose trade.
Brian
27 Mar, 2019
Gloucester, UK
Enjoyed Most
The location
Other Comments
The 10% service charge was unwarranted and a bloody cheek.
The rule that children dined before 7 pm was flouted and allowed by staff. So we had to put up with squeaking kids and gurgling babies while eating our dinner at 8.15 pm. What,s the point in publishing rules if they are not adhered to.
Dinner was stated as a three course meal but it was actually an allowance towards the meal.
Cost of wine was outrageous
Brenda
04 May, 2019
Petersfield, UK
Enjoyed Most
Very enjoyable nice staff good food
yvonne
02 May, 2019
Northlew, UK
Enjoyed Most
Location And Food Choice
James
02 May, 2019
Plymouth, UK
Enjoyed Most
A really super hotel in a wonderful position. Great facilities e.g. indoor & outdoor swimming pools & spa. Spacious, well appointed rooms and great food.
Other Comments
The staff were all friendly, helpful & efficient.
deb
01 May, 2019
Newton Abbot, UK
Enjoyed Most
Excellent food. Friendly. Lovely position. Funky fun decor and furniture. Plenty of areas in the hotel to relax and chill.
Other Comments
We were too late for a sea view room which would have been splendid. However room 111 we were given whilst well appointed in terms of quality of furnishings etc was unfortunately positioned over the front door where all traffic enters the hotel! This includes all early morning deliveries and arrival of staff! So rather noisy. Also building work currently being undertaken immediately opposite and privacy compromised. However as long as a sea view room was booked I would not hesitate to return as the hotel overall is very good.
Frances
01 May, 2019
Tavistock, UK
Enjoyed Most
The good value of our stay.
Other Comments
The hotel has a fantastic setting.
Susan
01 May, 2019
Plymouth, UK
Enjoyed Most
The views and location. Friendly staff. The most excellent food at breakfast and dinner (huge compliments to the chefs).
High standard of the bed linen & towels. Gorgeous toiletries.
Other Comments
We had a room on the ground floor overlooking the car park. The room itself was fine, if a little lacking character, but could do with a little more privacy measures as the windows were large, but only covered by voile panels, so it was a bit like being in a goldfish bowl :) The bathroom was the same but at least had frosted window pane on the bottom half. This could be easily fixed.
Alison
01 May, 2019
Gloucester, UK
Enjoyed Most
Location - views were amazing. Staff were great and clearly very happy in their jobs. Lovely ambience in the hotel, great vibe, with a quirky mix of contemporary and traditional furniture and decor. Fab food, a refreshing change to have an interesting menu rather than same old choices. Poached eggs are to die for! Thank you!
Wendy
01 May, 2019
Warminster, UK
Enjoyed Most
Comfort of bed
Susan
27 Apr, 2019
Looe, UK
Enjoyed Most
The sea views
Roy
27 Apr, 2019
Exeter, UK
Enjoyed Most
The staff were very friendly, the room was lovely and the extras appreciated (products in bathroom, fluffy robes, tea | coffee selection. Food was excellent and we really enjoyed watching the sun go down from the bar, overlooking the sea. Excellent location, with easy access to the coastal path.
Rose
26 Apr, 2019
Swindon, UK
Enjoyed Most
Fabulous setting, great food, very friendly.
Suzanne
26 Apr, 2019
Callington, Cornwall, UK
Enjoyed Most
Food, views and location.
Other Comments
We were in room 101, there was an external light on all night which shone through the curtains, blackout blinds didn't completely exclude - could provide eye masks ?? Also, very noisy in morning from 6.00 am when kitchen deliveries arrived - ear plugs provided would be great?
Will definetely come again but will ask for different room.
lynn
26 Apr, 2019
Wadebridge, UK
Enjoyed Most
Food
Shirley
25 Mar, 2019
Liskeard, UK
Enjoyed Most
view
Other Comments
slightly disappointed that we paid for an upgrade when the hotel was not busy - always think that this should be automatic in these circumstances and this would get repaid by guests returning
michael
23 Mar, 2019
Cullompton, UK
Enjoyed Most
Great location and views
Tania
23 Mar, 2019
Callington, UK
Enjoyed Most
This is possibly our fourth or fifth stay at the Polurrian Bay Hotel. We enjoy it particularly for the fact of its wonderful location and the fact that it is a dog friendly hotel. Since our last visit, the hotel has been re-vamped and for me at at least, it has lost much of its old world charm which typified the childhood holidays that are so dear to my ancient memory. Gone are the white table cloths and silver cutlery in the dining room, replaced with bland bare melamine and cutlery wrapped in a red paper serviette. The dining experience was nowhere near as good, a giant wood-fired oven now dominates the dining room and most cooked meals emerge from said oven. Some of the meals I ate were too dry and I felt were not suited to that style of cooking. Maybe trendy, but the proof of the pudding is in the eating! The wonderful large open sitting area has also been changed, for the worse. Gone are the comfortable settees and armchairs to be replaced by more melamine tables and chairs.
Certainly the supposed upgrade was lost on me I'm afraid.
Frank
26 Apr, 2019
Truro, UK
Enjoyed Most
The view , food & staff
Tamsin
24 Apr, 2019
Falmouth, UK
Enjoyed Most
Lovely views , and a very relaxing place
Other Comments
Only downside for me was having to climb into the bath to use the shower . Not good when you have bad legs .
Sylvia
24 Apr, 2019
Dartmouth, UK
Enjoyed Most
It was all good, but value for money was amazing
Other Comments
They did a great job
Anthony
16 Apr, 2019
Leicester, UK
Enjoyed Most
Friendliness of staff
Mark
08 Apr, 2019
Truro, UK
Enjoyed Most
Food, relaxed atmosphere and the views
Jill
08 Apr, 2019
Tavistock, Devon, UK
Enjoyed Most
Location and atmosphere
Carol
06 Apr, 2019
Penzance, UK
Enjoyed Most
Location
Other Comments
Limited menu
Paul
06 Apr, 2019
Cornwall, UK
Enjoyed Most
The location, the food and most of all the very friendly and attentive staff
Andrew
04 Apr, 2019
Christchurch, UK
Enjoyed Most
The warmth and friendliness of the staff was exceptional, made us feel very special and extremely welcome. Location ideal for coastal walks.
Other Comments
Breakfast menu was very good. Evening menu I felt was slightly restrictive, though the food was very good. In all other respects I felt that the hotel punched well above its 3 star rating.
Mike
03 Apr, 2019
Truro, UK
Enjoyed Most
The food for the evening meal was wonderful
Other Comments
Service was great
Kevin
02 Apr, 2019
PlymouthPLYMOUTH, UK
Enjoyed Most
location, facilities, staff
Saurabh
02 Apr, 2019
Truro, UK
Enjoyed Most
The food was absolutely delicious and the portions just right! The view is wonderful especially the sunset and sunrise across the bay! We would definitely go back.
Other Comments
The staff are very friendly, outgoing and helpful. The rooms are lovely - the bed was so comfortable! Teas coffee and hot chocolate available in the room. The bathroom was spacious and gave the choice of bath or shower. The towels were lovely and soft.
Cecille
01 Apr, 2019
London, UK
Enjoyed Most
Friendly staff, beautiful setting, good food and plenty of walks.
Tamara
30 Mar, 2019
Exeter, UK
Enjoyed Most
Views
Amy
29 Mar, 2019
Exmouth, UK
Enjoyed Most
The staff were outstanding and worked very much as a team. And the options and quality of the food was excellent !
Other Comments
The location couldn't be better for exploring that part of Cornwall.
Victoria
28 Mar, 2019
OkehamptonBratton Clovelly, UK
Enjoyed Most
We needed a break and felt relaxed as soon as we arrived. Loved everything about our stay.
Other Comments
The location is stunning with superb walks on the doorstep. Or just chill at the hotel watching those fabulous views.
Pamela
28 Mar, 2019
South Petherton, UK
Enjoyed Most
fab views
Other Comments
The hotel is a bizarre mix of a traditional hotel, edgy decor, a staff uniform of converses and an older clientele. It is an odd and slightly disorientating experience. The staff were universally excellent, capable and friendly.
penny
27 Mar, 2019
Swindon, UK
Enjoyed Most
The view from vista lounge...
Sophie
27 Mar, 2019
Uplyme, Lyme Regis, UK
Enjoyed Most
The super kingsize bed with the very comfortable cotton/feather bedding in the lovely spacious sea view room.. The breakfast choices were very good as well as dinner. Great staff
Other Comments
This was an excellent 2 night break and very good value. The only very tiny criticism was that the flow and temperature in the shower was poor and the shower head kept twisting in one direction. Certainly would not stop us visiting again. Thank you to everyone at Polurrian Bay Hotel.
Julie
22 Mar, 2019
Dartmouth, UK
Enjoyed Most
Friendliness of staff
Other Comments
The food was good but the menu rather limited. Mainly just woodfired pizzas and burgers. There was fish and a few other things but the menu did not change at all. There was the same menu at lunchtime as for evening dinner- some people might appreciate light bites and sandwiches or soup at lunchtime.
Mrs C A Briars
22 Mar, 2019
Taunton, UK
Enjoyed Most
Superb location fristaff
Geoffrey
20 Mar, 2019
Truro, UK
Enjoyed Most
The stunning location and delicious food...the vista lounge especially fabulous!
Other Comments
Wonderful staff
Ian
18 Mar, 2019
Liskeard, UK
Enjoyed Most
Really nice vibe, staff really friendly. Good food.
Gillian
17 Mar, 2019
Redruth, UK
Other Comments
Arrived on Sunday with intention of having relaxing drink in bar / lounge area. This resembled a creche with young children running / screaming out of control so the only quiet area we could find was our room - we didn't travel 200 miles and pay what we did to be confined to a hotel room for relaxation.
The restaurant menu is just "OK" but very limited and uninspiring. It didn't change while we were there so if you were staying longer than a few nights you would soon run out of options. Also, if eating in the restaurant, be sure to wrap up warm as most areas are uncomfortably cold.
Michael
14 Mar, 2019
INKBERROW, UK
Enjoyed Most
A very relaxed atmosphere at this hotel! Staff very helpful and friendly! Rooms are clean and best bed linen used! I loved everything about this hotel! Would definitely stay here again!
Other Comments
Recently refurbished to a very high standard! I loved the decor right throughout the hotel! Highly recommend The Polurrian Bay Hotel!
KIRAN
13 Mar, 2019
HARROW, UK
Enjoyed Most
The staff were such an obviously happy team. Happy staff, happy atmosphere, happy hotel, happy customers.
wendy
13 Mar, 2019
Marazion, UK
Enjoyed Most
The views from the lounge, the rooms and facilities
Other Comments
The staff were very helpful, but need to communicate more effectively, to ensure all requests are dealt with at the appropriate time.
Patricia
09 Mar, 2019
St Austell, UK
Enjoyed Most
Location.
Other Comments
Food, don’t go here if you are coeliac.
Julie
05 Mar, 2019
Isles of Scilly, UK
Enjoyed Most
All the staff were lovely, very friendly and edficient
Other Comments
Fantastic views of the coast from our room and the lounge.
Meal was good, particularly the hake main course
Judith
03 Mar, 2019
Truro, UK
Enjoyed Most
Very friendly & helpful staff always somebody available and service was amazing.
Stella
21 Feb, 2019
Chard, UK
Enjoyed Most
Friendly staff!
Other Comments
Highly recommended as an easy break with kids. Staff are really friendly and the place feels relax and family-friendly.
Only negative is that all the communal spaces were really quite chilly.
Yoshi
12 Feb, 2019
Saltash, UK
Enjoyed Most
Facilities.staff.food.location...all great
judith
10 Feb, 2019
Saint Ives, UK
Enjoyed Most
The view and the excellent bed!
Other Comments
Mostly quite enjoyed our stay. Found the lady at Reception rather austere and unwelcoming (but Kimberley was lovely!) and we were disappointed that on our final bill we were overcharged until rectification.
Nice room, excellent bed.
Meals OK but not special. Had we been asked to pay £35 pp for the evening meal we would have objected; very limited menu which was much reduced from the menus shown on line.
Breakfast was cold with cheap ingredients....
On the following evening we stayed at a lovely hotel near Bodmin at half the price but double the ambience....
Julian
18 Dec, 2018
Ottery Saint Mary, UK
Enjoyed Most
Excellent food and friendly staff
Other Comments
Don’t like the lampshades !!!
gerry
13 Dec, 2018
Dorchester, UK
Enjoyed Most
Friendliness of staff, sea view room, restaurant
Susan
12 Dec, 2018
Ilton, UK
Enjoyed Most
Friendly staff. lovely setting
n
11 Dec, 2018
Truro, UK
Enjoyed Most
Restaurant dinner was excellent
Other Comments
Amazing clifftop location with direct accessto beach
Hazel
10 Dec, 2018
Weymouth, UK
Enjoyed Most
The Den
Other Comments
The staff in the restaurant and bar were not very responsive, we ordered drinks that didn’t arrive and coffee that was not supplied with coffee even though we asked twice, after the drinks had been given to us.
We also discovered during our stay that the Den was closing, which too be honest completely amazed us, as this has been the only stable part of the hotel within the last few years and the reason that we return time after time and are completely forgiving of all of the other failing areas of the hotel.
Stefanie
10 Dec, 2018
Newquay, UK
Enjoyed Most
The views from the Vista lounge and relaxing there with a book when the weather was inclement.
Deborah
10 Dec, 2018
Okehampton Devon, UK
Enjoyed Most
Spa dinner disapointingg
Lois
02 Dec, 2018
Taunton, UK
Enjoyed Most
Friendly staff, atmosphere, food, facilities, outlook, a completely different experience
JONATHAN
27 Nov, 2018
Paignton, UK
Enjoyed Most
excellent food and service. 5star experience. we will return.
nigel
22 Nov, 2018
Radstock, UK
Enjoyed Most
Location
Other Comments
Very friendly staff and good food although portions very small
Victoria
21 Nov, 2018
Newton Abbot, UK
Enjoyed Most
Lots! Wonderful situation and public rooms, friendly (mostly) staff, comfy bedrooms, usually good locally sourced food.
Other Comments
Food at this hotel on previous visits has been excellent, staff charming which is why it was my third visit. Food second night was not good nor was the attitude of the member of staff dealing with our complaint. Felt his manner might have been different and less bullying if we had been a group of men. The tepid skinny mussels (lots of empty shells) were served in cool slightly salty milk. Were not moules marinere as we recognise the dish. Marinere means food cooked in onions and wine. The dish was barely edible and certainly not hot. No chopped parsley. Mussels were tiny, shrivelled and few. When we complained we were told aggressively that the dish "always contains cream" (not true), that "we can't afford to throw away mussels". Dishes of cold mussels were brought back with jugs of stock made for another dish.
The mussels used in three bowls would have cost very little and the amount of good will destroyed far greater. We felt that if the kitchen could not make the dish then it should have been removed from the menu. The member of staff refused to replace cool mussels in cool milk with another item on the menu.
The next morning I talked to a member of management team who did not apologise for inedible meal and bullying member of staff, "he likes drama" was his response. Nor did he make any adjustment to the bill. We were on a Travelzoo offer with money towards dinner but even so, the offer of a bottle of wine would have been some slight compensation, an attempt at restoring good will.
The dish was not up to standards set by this hotel kitchen.
Gabrielle
21 Nov, 2018
Newton Abbot, UK
Enjoyed Most
Beautiful sea view & excellent food
Paul
18 Nov, 2018
Crediton, UK
Enjoyed Most
The view from our room it was amazing
Other Comments
We did find the building was looking in need of an overhaul and the evening meal and choices were very disappointing the staff were really nice though
Steven
14 Nov, 2018
Grantham, UK
Enjoyed Most
Its location for exploring the area as well as the friendliness of staff.
Margaret
11 Nov, 2018
Southampton, UK
Enjoyed Most
The whole stay was great
Sandra
10 Nov, 2018
Plymouth, UK
Enjoyed Most
We were lucky enough to have a room with two sea views! Bedding and bed was of a high quality. Loved the toiletries in the room too. Friendly staff.
Alison
06 Nov, 2018
Yelverton, UK
Enjoyed Most
Outstanding location, and excellent for anyone with young children
Other Comments
Made prior arrangement for room type and dinner reservation, and although agreed by hotel in email, nothing done, and on arrival told meal time not available!
Terry
02 Nov, 2018
Bristol, UK
Enjoyed Most
Great sea view room. Staff great. Kids love The Den. Great food.
Other Comments
Only minor negative -3 of my choices for red wine were not available on the wine list which itself is limited.
joanne
31 Oct, 2018
Kings Langley, UK
Enjoyed Most
The location is fabulous, such a shame the management aren’t too!
Other Comments
Lack of service, lack of staff, dirty lounges, extremely long wait for food. Served food containing gluten despite fully advising of my intolerance. No water in our room on the second day, no shower and no flushing toilet!
Davina
28 Oct, 2018
Exeter, UK
Enjoyed Most
Amazing location and views. For travelzoo deal it was acceptable
Other Comments
Room smelt of dog. Serving staff didn't know what the dishes were on the menu. Hotel very dated and toilets not cleaned regularly. Some bar staff rude and unhelpful however other staff helpful and friendly. Food was a mixed quality ranging from poor to excellent. Breakfast poor cooked food dry and left too long
Sam
24 Oct, 2018
Chudleigh, UK
Enjoyed Most
Children welcome
Emily
23 Oct, 2018
Ivybridge, UK
Enjoyed Most
Atmosphere, staff attitude, views, food, facilities.
JANICE
20 Oct, 2018
Stroud, UK
Enjoyed Most
The great location
Other Comments
Loved the indoor swimming pool and Jacuzzi. Loved the Vista area with great panoramic views. Loved the proximity to the coastal footpath and the walk to the beach
Rosemary
19 Oct, 2018
Tadley, UK
Enjoyed Most
The food was very good.. the staff very attentive
Other Comments
The room..overlooking car parks. Windows drafty..the spa pool had a lot of debris around the surround.. the room location really ruined what would have been a nice stay
Robert
18 Oct, 2018
Saint Ives, UK
Enjoyed Most
The sea view from our room and the location right on the coast path.
Other Comments
Very comfortable room with lovely views of the coast, luxury Elemis toiletries provided but the above bath shower was poorly controlled with temperatures ranging from cold to scalding hot. Evening restuarant service was slow and erratic. The food, when it came, was of a high standard and well presented, but the portion sizes of both the starters and deserts were small. However, the Travelzoo deal covered the cost of the cost of all three courses and was extremely good value.
Julia
17 Oct, 2018
Callington, UK
Enjoyed Most
Beautiful setting.
Christopher
16 Oct, 2018
Newquay, UK
Enjoyed Most
Superb location with great views from the bar lounge .... very relaxing. Helpful and friendly staff who engaged will residents and offered a warm welcome .
Other Comments
Residents should be advised of gratuities being added to their bill for drinks orders .... these were charged even when we bought and carried our own drinks from the bar. Beautifully presented food but portions small. Increase in range of draft beers would be good. Only lager on draft had to be closed down due to fault with the pump leaving only bottle lager available.
Tina
15 Oct, 2018
Worcester, UK
Enjoyed Most
The views from a sea facing room are superb and the food is very good indeed
Chris
13 Oct, 2018
Bristol, UK
Enjoyed Most
They serve a very good Armagnac! The bag we accidentally left in the breakfast room was returned to us presto pronto by a member of staff. The relaxed atmosphere is nice, but is taken to extremes.
Other Comments
Although the room was clean and comfortable and our reception was friendly, the public rooms were dreadful. One could not sit and enjoy the view or read a book because of the loud music and tatty, uncomfortable and grubby furniture. Requests to have the music turned down were ignored and it was clearly for the staff's enjoyment. The evening meal was a real curate's egg. The first course was barely adequate, the second was beautifully cooked and very good indeed, and the dessert was uneatable. It was all overpriced.
Michael
06 Oct, 2018
Tetbury, UK
Enjoyed Most
The view from the day room was absolutely stunning, there was a bath in our inside room, the food was amazing and they had beautiful Elemis products in our bathroom.
Other Comments
This is the first Travelzoo hol that we have aver booked and we're telling everyone about how wonderful it was! What an amazing hotel in a stunning , unvisited by us before part of the country. Loved that it was dog friendly (even though we don't have a dog) and the identity of the chain running it came across extremely positively. It wasn't corporate but had very personal touches that were appreciated by us. The food was amazing and very good value for what we paid. We will most certainly return in the future.
john
06 Oct, 2018
Bristol, UK
Other Comments
I have said I would not recommend, as I do not recommend restaurants hotels cars to anyone
Mike
05 Oct, 2018
Church Stretton, UK
Enjoyed Most
Yes although the room was very small- only room for one chair in the double bedroom- the hotel was in a very good location with nice gardens and the food and service was also very good.
Other Comments
On arrival we were told that we were entitled to a generous allowance of up to £35 per person per meal if we had 3 courses or £28 for 2 courses but upon paying our bill we’re told we should not have been told that.We were devastated to hear this as we then had to pay nearly £150 more than we expected to pay which completely spoilt what had up to that time had been a most enjoyable holiday break! we are both just over 78 years old having been retired many years so £150 is a large amount to pay when you are not expected it.Thankyou for the opportunity to bring this to your attention.
david
03 Oct, 2018
Norwich, UK
Other Comments
Dinner menu was poor , pictures on plates . Rooms need upgrading , tv too small
Philip
02 Oct, 2018
New Milton, UK
Enjoyed Most
Explore the coast line.
Colin
01 Oct, 2018
Swindon, UK
Enjoyed Most
The whole experience
Other Comments
It not only said it was child friendly it actually was child friendly-wonderful!!!!!Thank you
liz
01 Oct, 2018
Taunton, UK
Enjoyed Most
The whole experience was top class. From very good equipped rooms, very friendly & helpful staff, views & location of hotel & very good value for money. Well done Travelzoo & Polurrian Bay Hotel.
Other Comments
All the staff were more than happy to help you in anyway, the food was excellent. My wife & I can't falt our 4 night visit to the polurrian bay hotel. Thank you very much for a excellent stay & we will definitely be coming back.
mark
30 Sep, 2018
Bristol, UK
Enjoyed Most
the Vista
Other Comments
Staff were very lovely and helpful, rooms clean, views second to none.
Karen
30 Sep, 2018
Plymouth, UK
Enjoyed Most
The location
Robert
29 Sep, 2018
Southampton, UK
Enjoyed Most
The views were stunning
Other Comments
1. The pullava that I had to go through to pay my bill. It was incredible!
2. The evening meal. The portions were miniscule, tasteless and expensive e.g. £89 for two 2 course meals and two 250ml glasses of wine!
Paul
25 Sep, 2018
Padstow, UK
Enjoyed Most
Views
stewart
22 Sep, 2018
Bolton, UK
Enjoyed Most
Superb location overlooking the sea with magnificent views
Other Comments
Nice room, comfortable bed, good food but service at dinner was extremely slow, uncoordinated & chaotic. Enjoyed the indoor pool. Excellent cream teas. Very scenic situation as viewed from lounge.
Ronald
20 Sep, 2018
Plymouth, UK
Enjoyed Most
The welcoming and friendly staff, great location, good facilities and good food.
Other Comments
We booked an extra night at short notice and had a lovely room. The other two nights our "package " room had some quality issues that we highlighted to the receptionist, the hotel reacted positively to our observations and it did not spoil our visit.
Tony
16 Sep, 2018
Ilfracombe, UK
Enjoyed Most
The amazing sunset views over the sea from the restaurant. Just beautiful!
Richard
15 Sep, 2018
Swindon, UK
Enjoyed Most
meals
Phil
15 Sep, 2018
Ipswich, UK
Enjoyed Most
Location
Other Comments
Need to check breakfast hot food more often as they ran out and no one was monitoring supplies.
Kathleen
15 Sep, 2018
Newton Abbot, UK
Enjoyed Most
Dog Friendly.
Other Comments
The meal was very nice but also quite pricey.
Chris
13 Sep, 2018
Aviemore, UK
Enjoyed Most
We had excellent walks with our dog and he was well catered for.
DAVID
12 Sep, 2018
Bude, UK
Enjoyed Most
Relaxed atmosphere and fantastic location
Elaine
06 Sep, 2018
Rotherham, UK
Enjoyed Most
Stunning location with a better than expected room.
Christopher
21 Jul, 2018
Crowborough, UK
Enjoyed Most
Location and relaxed atmosphere
Janet
20 Jul, 2018
Swindon, UK
Enjoyed Most
The view and the food
Derek
20 Jul, 2018
Landrake, UK
Enjoyed Most
Relaxed, clean, lovely staff.
Other Comments
Food service was a bit hit and miss (asking for forgotten items and still not coming at dinner, missing cups and toast at breakfast - room delivery) but the staff were so lovely and welcoming we didn’t complain and will come back :-)
Sarah
19 Jul, 2018
Colchester, UK
Enjoyed Most
ambiance, choice of food, location and facilities
Other Comments
should provide on private area on the beach with beach beds and canopy and if can have little bar and snack area be very good and profitable.
anita
19 Jul, 2018
Hayes, UK
Enjoyed Most
The welcoming atmosphere from check-in through drinks and meal-time to departure, the staff were excellent.
Other Comments
Clearly a great place for families but the children, at least out of school holiday time, did not invade adult space
Lindsay
19 Jul, 2018
Taunton, UK
Enjoyed Most
The position is amazing , staff very friendly and our dog loved it .
Other Comments
We really enjoyed our weekend at the Polurrian. The only downfall was the speed of service. Maybe as we weren’t eating in the restaurant but we had to wait an hour for our main course after our starter. But we loved the friendly staff and relaxing atmosphere.
Nicola
16 Jul, 2018
Plymouth, UK
Enjoyed Most
The location and views are incredible. Also really excellent facilities if you're staying with kids: spacious rooms, a free daily creche session, loads of toys and games everywhere, baby monitors. Getting down to (and back up from) the beach below is a bit of an adventure, but so worth the effort.
Other Comments
The hotel was full while we were there, but never felt crowded. That said, service could be a little slow at times as a result.
Stuart
16 Jul, 2018
London, UK
Travelzoo Deal Expert
Enjoyed Most
location views of coast line
Other Comments
dinner allowance was £2 less than the cost of the table d'hote menu. added 10% service to restaurant cost.
would be nice to have fridge / mini bar in room
philip
15 Jul, 2018
WEST MALLING, UK
Enjoyed Most
The location is amazing!! The sunsets fantastic. The Hotel is fabulous lovely spacious sea view room very clean. The food in the restaurant was great the waiting staff very professional and friendly.
Other Comments
An amazing memorable holiday loved every minute of it and would like to return.
Caroline
15 Jul, 2018
Oldham, UK
Enjoyed Most
Location, sea views, natural wildflower gardens
Other Comments
Stunning hotel with welcoming staff and great food
L
14 Jul, 2018
Weymouth, UK
Enjoyed Most
The beautiful position, and the relaxed friendly atmosphere.
Sheila
12 Jul, 2018
Ledbury, UK
Enjoyed Most
Location. Relaxed atmosphere
Other Comments
The food was not th3 same standard as we have experienced on previous visits. Sea view room, was on ground floor and just outside was outside seating / eating area, not possible to pull back net curtain so no view.
Gillian
11 Jul, 2018
Exeter, UK
Enjoyed Most
Fabulous location, friendly and helpful staff.
Karin
11 Jul, 2018
North Somerset, UK
Enjoyed Most
Peace and quiet and of course the setting was stunning.
Raymond
09 Jul, 2018
Devon, UK
Enjoyed Most
The setting and view from hotel. Everything went smoothly and staff friendly and helpful.
Donald
07 Jul, 2018
SheffieldSheffield, UK
Other Comments
Great cocktails
lesley
06 Jul, 2018
Romsey, UK
Enjoyed Most
The views from the hotel were superb, the hotel and grounds were in top condition. We had a very relaxing holiday
Other Comments
A great hotel where every detail was top quality. The only downside was that service on the terrace was very slow.
Terri
05 Jul, 2018
MAIDENHEAD, UK
Enjoyed Most
The location the breakfast and the nearby beach
Other Comments
Not sure if we had an upgrade or late check out as nothing was mentioned when checking in
Danny
01 Jul, 2018
Tiverton, UK
Enjoyed Most
Location
Other Comments
Bathroom was big but nowhere to put washbag, shelf or unit would be ideal
Helen
30 Jun, 2018
Saint Austell, UK
Enjoyed Most
View
David
29 Jun, 2018
Exeter, UK
Enjoyed Most
Location the view was outstanding.
Other Comments
Dinner left much to be desired.
Paul
29 Jun, 2018
Porthcawl, UK
Enjoyed Most
The food and the views
Charlotte
26 Jun, 2018
Camelford, UK
Enjoyed Most
We were very happy with our room overlooking the sea. The facilities on offer were excellent.
Other Comments
One of our party had diet requirements, ie. gluten and dairy free. We did telephone before hand to state this. Nothing was prepared for him. Poor man had same fish 2 nights without the sauce. When we complained receptionist Holly said it was on computer but had not been passed to the kitchen.
26 Jun, 2018
Somerset, UK
Enjoyed Most
The ambience and the friendly staff
Dr Richard A
25 Jun, 2018
Bideford, UK
Enjoyed Most
The location was beautiful, lovely view
Other Comments
The service was dreadful, it took over an hour and half for anyone one to bring a menu. I then gave it and went back to my room.
Bethan
24 Jun, 2018
Caldicot, UK
Enjoyed Most
Very friendly staff and relaxed atmosphere
Other Comments
Some decor very dated.
Linda
24 Jun, 2018
Paignton, UK
Enjoyed Most
The excellent dining, friendly atmosphere, great location!
Other Comments
The feather down pillows!!!
Roger
24 Jun, 2018
Taunton, UK
Enjoyed Most
Wonderful location & views. Generally Great food
Other Comments
Need to get their menu & portions resolved. Some meals very generous in size eg fish & chips/ steak prawns & chips almost too big. Curried monkfish was a tiny portion! They did resolve this if we complained. You shouldn't have to complain though!
Anthony
23 Jun, 2018
Findon, UK
Enjoyed Most
Location
Other Comments
Family hotel catering for families with young children and pets. we were disapointed with our evening meal main course of rib of beef with watercress, which was poorly described on the menue and very greasy. waiter service was poor.
Barry
23 Jun, 2018
Wadebridge, UK
Enjoyed Most
The food- must have a very good chef. Excellent. Indoor pool and jacuzzi lovely.
Other Comments
Rooms a bit basic. We thought we were getting a garden view but it was overlooking the car park.
Andrew
20 Jun, 2018
Plymouth, UK
Enjoyed Most
Location and view
Karin
20 Jun, 2018
Gerrards Cross, UK
Enjoyed Most
The location
Other Comments
Very welcoming. Good food. Very relaxing.
Julie
16 Jun, 2018
Callington, UK
Enjoyed Most
Position
David
15 Jun, 2018
Worcestershire, UK
Enjoyed Most
The beautiful views and walks.
Other Comments
Every member of staff superb.
Margaret
13 Jun, 2018
Sturminster Newton, UK
Enjoyed Most
Te view from hotel's lounge.
Ri Xiong
13 Jun, 2018
London, UK
Enjoyed Most
The location.
Jennifer
12 Jun, 2018
Grange-over-Sands, UK
Enjoyed Most
Lovely hotel and setting. Very relaxing. Fabulous food.
Other Comments
Perfect
Judith
09 Jun, 2018
Walsall, UK
Enjoyed Most
The location is beautiful and the Food very good. The hotel was very clean and tidy with the decoration up to scratch which a lot of hotels in this price range are not. The staff were pleasant, helpful and efficient.
Other Comments
We had a small room, room 103, over the kitchens and a view of the roof so if I had been paying the full price I would not have been happy with it. However on the very good Travelzoo deal I was happy to put up with it. There was one night when workmen were on the roof until the early hours of the morning which was not good but reception apologised profusely and reduced our drinks bill which went some way to compensating our disturbed night.
Lesley
09 Jun, 2018
Bideford, UK
Enjoyed Most
I have been there for afternoon tea and a spa day so this was my first stay I really like the pollurian
Valerie
25 May, 2018
Newquay, UK
Enjoyed Most
The view from the terrace overlooking the coast and sea
Other Comments
We enjoyed the food at the hotel and the friendly staff
anthony
25 May, 2018
Wigan, UK
Enjoyed Most
The staff were first class, especially Holly and Joy on reception. We arrived early and discovered we had been upgraded to an amazing superior sea view room which was ready for us well before check-in time!
The food is first class and the restaurant ambience most enjoyable, with the wonderful sea views.
The location is amazing with easy access to the coastal path and amazing walks in both directions.
We thoroughly enjoyed both the outdoor pool and the indoor pool and jacuzzi which was most welcome after a long day's hike!
The staff are extremely well-trained and friendly - nothing was too much trouble - and we would not hesitate to return to this beautiful hotel.
Other Comments
The bed was extremely comfortable and everything was spotlessly clean in spite of being a dog-friendly hotel. The panoramic views are amazing.
Lynette
08 Jun, 2018
Exeter, UK
Enjoyed Most
The view and position
Other Comments
The main criticism is they served hot breakfast on cold plates!!
Vanessa
07 Jun, 2018
Bristol, UK
Enjoyed Most
Location is beautiful
Kay
06 Jun, 2018
Exeter, UK
Enjoyed Most
the views food and great staff
Other Comments
this is not a complaint but prefer cooked breakfast to come out on hot plates not buffet style but wouldn't stop me coming back
melanie
06 Jun, 2018
Redruth, UK
Enjoyed Most
Stunning location
Other Comments
This is a fantastic hotel,food was great,views to die for and great facilities
Elizabeth
06 Jun, 2018
Cullompton, UK
Enjoyed Most
This hotel is in a perfect location, rooms are pretty small as are the beds but the views are well worth the visit!
Other Comments
Make sure you take good walking shoes
Lisa
06 Jun, 2018
ChippenhamChippenham, UK
Enjoyed Most
Views, beach access, great food, beautiful interior design, very friendly team.
Other Comments
Had lovely stay, very pleased.
Think 10% service charge should be mentioned, as expected to sign for this. Happy as service was good, but would prefer to decide myself.
Susan
05 Jun, 2018
Bridgwater, UK
Other Comments
Breakfast plates were cold.
John
02 Jun, 2018
Newquay, UK
Enjoyed Most
The staff were very friendly and attentive and the food was fabulous
Terry
01 Jun, 2018
Falmouth, UK
Enjoyed Most
Location, sea view room, friendly staff, restaurant view, food and staff, pool.
Alan
31 May, 2018
Wirral, UK
Enjoyed Most
The location and the weather
Jes
30 May, 2018
Saint Agnes, UK
Enjoyed Most
Views
Other Comments
The menu choice was very limited and was the same each night, speaking to other guests had been the same every night ! Breakfast service could be better
SImone
29 May, 2018
Bristol, UK
Enjoyed Most
Location
Other Comments
More of a family hotel rather than for couples wanting a relaxing break. Woken Before 6am with very noisy family in next room. Very family oriented rather than for couples. But stunning location, excellent staff & lovely hotel.
carl
29 May, 2018
Saint Austell, UK
Enjoyed Most
The clifftop location and views
Other Comments
Food was good but took a long time coming out of kitchen. The hot breakfast was 25 minutes from ordering to serving. Staff were friendly and helpful but lacked some attention to detail. Putting a children's play area at the bottom of a disabled lift seemed the wrong place. Used glasses and towels were not moved despite staff walking past empty handed.
Gillian
29 May, 2018
Surrey, UK
Enjoyed Most
Fantastic staff and location!
Edward
28 May, 2018
Porth, UK
Enjoyed Most
Location is amazing. Staff helpful and professional
Michael
27 May, 2018
Looe, UK
Enjoyed Most
The sea view from the bedroom window and dinning area.
All day swimming . Office staff helpful
Other Comments
would like 2 easy chairs in bedroom.
Lift for top floor.!!
Service at tables a little slow , but helpful staff.
J Phiippa
27 May, 2018
Exeter, UK
Enjoyed Most
The view from the hotel is amazing, with access to a pretty empty beach.
Other Comments
The staff are all very friendly and happy to help, they all seem to enjoy working there and are proud of their hotel.
Jill
27 May, 2018
Hungerford, UK
Enjoyed Most
location
Other Comments
No bar available only table service . I would prefer bar price list to peruse
philip
25 May, 2018
Saint Ives, UK
Enjoyed Most
The setting of the hotel was magical. We enjoyed the walks from here and we were blessed with perfect weather.
Jill
24 May, 2018
Plymouth, UK
Enjoyed Most
Location and relaxed ambience
Other Comments
Chaotic dinner service and disappointing main courses
Julie
24 May, 2018
Liskeard, UK
Enjoyed Most
The view and the food were amazing. The staff were really good especially Kosta.
Other Comments
If you find other peoples children annoying, best give this place a miss. It is set up for Children and dogs and they do a great job in that area, you could not find a better hotel for families. However if you want a nice quiet break, this is probably not for you.
LINDA
23 May, 2018
st austell, UK
Enjoyed Most
Location and views
Frederick
22 May, 2018
Launceston, UK
Enjoyed Most
The views from our room
Andrew & Carol
22 May, 2018
Dorchester, UK
Enjoyed Most
The views were amazing! They look after your pets with bedding, dog bowls & there are lots of areas they are welcome in. Staff were friendly & very helpful. Very relaxing stay...
Claire
22 May, 2018
Plymouth, UK
Enjoyed Most
The 3 course meal was a delight.
Other Comments
Staff are always friendly.
Christopher
22 May, 2018
Truro, UK
Enjoyed Most
The location, which was stunning, and the quality of the food.
Other Comments
The free upgraded room we were given was excellent. The staff were all very pleasant and friendly and could not do enough for us, making the break even more enjoyable.
Roger
20 May, 2018
Southampton, UK
Enjoyed Most
Lovely view, the reception staff were lovely and spa treatment was good.
Other Comments
Bedrooms were dated, facilities didn’t work properly, waiting staff (restatuant/ seating area) were not readily available.
Venetia
19 May, 2018
Yelverton, UK
Enjoyed Most
Atmosphere, great staff, little touches, setting
Other Comments
Loved it
Nigel
18 May, 2018
Kingsbridge, UK
Enjoyed Most
Fantastic food and beautiful setting. Incredible value for money!
Melanie
17 May, 2018
Redruth, UK
Enjoyed Most
Everything
Other Comments
Stunning location, excellent staff, attention to detail just perfect, thank you we will be back
Sheree
15 May, 2018
Newton Abbot, UK
Enjoyed Most
The relaxed feel to the hotel
Other Comments
A really nice welcome on arrival
Anthony
15 May, 2018
Westward Ho!, UK
Enjoyed Most
The staff were very accommodating, and really were very good.
Other Comments
Definitely a hotel for families with children. Notvreally for older couples.
Stephen
15 May, 2018
Tavistock, UK
Enjoyed Most
Location, and food
Other Comments
Excellent staff. Food very good and freshly cooked, however the service was very slow.
David
14 May, 2018
Salisbury, UK
Enjoyed Most
The stunning cliff top views.
Other Comments
I rated the staff/service as 5 star. However the service in the restaurant can be a little slow especially when busy. However overall we had an excellent 5 days there.
Michelle
14 May, 2018
Halifax, UK
Enjoyed Most
Location Food Cleanliness
David
14 May, 2018
Canvey Island, UK
Enjoyed Most
The view!!!
Other Comments
The staff were all very friendly. Food was fantastic. Cocktails amazing!!!!
Jenny
14 May, 2018
South Petherwin, UK
Enjoyed Most
location, food and ambiance of hotel plus they welcome dogs
Other Comments
a lovely stay in an amazing place, very friendly local staff
Douglas
12 May, 2018
Plymouth, UK
Enjoyed Most
The breathtaking view from the Vista, the delicious food and all the friendly staff.
S J
12 May, 2018
Poole, UK
Enjoyed Most
Staff we so friendly and helpful
Jo
12 May, 2018
Saltash, UK
Enjoyed Most
Amazing location, and fabulous service from every single staff member!
Matthew
10 May, 2018
Helston, UK
Enjoyed Most
Dinners, views, location, service, friendliness
Other Comments
All lounge furniture unsuitable for older clients (too low)
Robert
10 May, 2018
Swadlincote, UK
Enjoyed Most
Fantastic location.
Other Comments
Staff were very attentive and the food was excellent
Andrew
08 May, 2018
Plymouth, UK
Enjoyed Most
Weather was fantastic; easy going atmosphere, excellent food, great value for money on the TZ promotion.
Other Comments
Restaurant service was erratic: excellent Sat night and Sun morning. Sun night we waited 50 mins for dessert to materialise, whilst on Monday morning spoons seemed to be at such a premium that we had none for our coffees, nor for our cereal and obtaining these wasn't straightforwards. Everything else really was great, although they really do need to tell you about the extras that you will incur when you check in.
Annabel
08 May, 2018
Trowbridge, UK
Enjoyed Most
The food was excellent, location and the swimming pool excellent
Other Comments
The staff were friendly and extremely helpful.
Richard
08 May, 2018
Chelmsford, UK
Enjoyed Most
It was just totally fantastic. The reception staff were so welcoming to ourselves and our small dog; they made us feel very special.
Other Comments
This was one of the best hotel experiences we've had. The venue, the ambience, the room, the food was wonderful - the chef, sou chef and other kitchen staff deserve awards for their cuisine and the waiters were great - nothing was too much trouble. We were just so sorry we had to leave.
Dianne
05 May, 2018
Newton Abbot, UK
Enjoyed Most
The location
Other Comments
Service in the restaurant was not good on the first evening but we were looked after the second night to make up for this. Breakfast was poor and disappointing. Cold stodgy porridge and cardboard bacon. The only major downfall was the 10% compulsory ' gratuity' added to the hotel bill. I have never knowm a UK hotel add a service charge, I expect to be served in a hotel and having to ask for this to be removed after the poor service was embarrassing. Most people probably just pay up but I believe strongly that staff should be paid properly and the hotel bill should reflect the costs of running the hotel and not have added extras such as service.
Joan
04 May, 2018
Skelmersdale, UK
Enjoyed Most
We were made to feel very welcome, the hotel was lovely, beautiful location and very nice room. The food also very good. We had a very relaxing break
Keith
04 May, 2018
Bury Saint Edmunds, UK
Enjoyed Most
Location
Denise
03 May, 2018
Bath, UK
Enjoyed Most
Combining family time and couple time thanks to the hotels crèche and baby listening service. Nothing was too much trouble for the staff and the food in the restaurant on an evening was stunning.
Rowena
30 Apr, 2018
Bristol, UK
Enjoyed Most
It's lovely location
Other Comments
Staff friendly and helpful very nice food and lovely restaurant overlooking the sea very helpful waiter at dinner
Jan
30 Apr, 2018
Tavistock Devon, UK
Enjoyed Most
Location and ambiance
Other Comments
With out exception the staff were friendly and helpful. I was particularly impressed by the 'doggy welcome pack' - being 'dog friendly' was well thought through and supported by actions and effective communication of policy.
George
29 Apr, 2018
Wareham, UK
Enjoyed Most
Spectacular position with very friendly, helpful staff. Food was extremely good.
Nina
28 Apr, 2018
Menai Bridge, UK
Enjoyed Most
The views were stunning. Easy access to the stunning coastal walks. Literally just walk out of the hotel.
Other Comments
Staff were very friendly and helpful. The location is stunning. Lovely lounge and vista looking over the sea.
Great food, we had a lovely room. The hotel has a peaceful and relaxing location, but it very easy to explore Cornwall from here too.
Highly recommend this if you are looking for a nice break/holiday. With good weather...it’s even more beautiful.
Beverley
27 Apr, 2018
Ascot, UK
Enjoyed Most
Staff are wonderful, food is top quality and the views from the hotel are breathtaking. Excellent leisure facilities.
Other Comments
A magical place with amazing Cornish hospitality.
Justin
26 Apr, 2018
Craigavon, UK
Enjoyed Most
The views
Other Comments
We stayed in term time and found the hotel acheived an excellent balance between being a family hotel and when we stayed a peaceful relaxing stay for a couple without children. If only this hotel had offered the excellent family facilities when our children were young it would have been a wonderful place to stay.
Anne
26 Apr, 2018
Barnstaple, UK
Enjoyed Most
The staff and food were amazing. The hotel and its facilities are excellent.
Other Comments
We received a call prior to check in asking about allergies, preferences and whether we needed anything. All the staff without exception was amazing, nothing was too much trouble, easy going and friendly. They even put birthday decorations up as requested for my husband’s birthday and gave him a card. The hotel is lovely, clean and all the facilities are excellent. Could not fault them on anything. Definitely will recommend and go back. They are dog friendly and unlike other places they mean it. The dog is allow everywhere but the spa and main restaurant which is understandable and they even give you a bag with dog treats and essentials which is a lovely touch. All in all superb
Maria Celina
26 Apr, 2018
Exeter, UK
Enjoyed Most
All of it. We enjoyed the whole couple of days
sally
25 Apr, 2018
Torpoint, UK
Enjoyed Most
Everything. Fab food fab location fab service.
Other Comments
Would be more than happy to return
Teresa
24 Apr, 2018
Falmouth, UK
Other Comments
superb
Lorraine
24 Apr, 2018
Redruth, UK
Enjoyed Most
The service was superb. My wife and I were very pleased with all aspects of our stay to the point that on the afternoon of our checkout we have looked into booking another stay but this time with our son and daughter as well.
Other Comments
Cannot recommend a stay at the Pollurian enough!
James
23 Apr, 2018
Bodmin, UK
Enjoyed Most
Exquisite location: excellent food: friendly staff:
Other Comments
Notwithstanding the above we found the hotel in need of some TLC. The decor needs refreshing. As the hotel is family and dog friendly some of the furniture has had a "hard life" and needs cleaning or replacing.
Hywel Wyn
21 Apr, 2018
Edenbridge, UK
Enjoyed Most
Good food..
Great location..
Sea view.. and comfortable lounges & a cinema room a play room A indoor and outdoor pool..
DVD’s to borrow in your room..
Rolling gardens down to the beach..
Other Comments
It’s a dog friendly hotel. There’s lots of space so you don’t feel overrun by anyone else.. fabulous modern lounge serving drinks all day..
Jacqueline
20 Apr, 2018
Frome, UK
