Mullion
Polurrian on the Lizard
Member rates available
Why We Love This Hotel
- The hotel is perched on the Cornish cliffs, next to Polurrian Cove and its beach
- Facilities include a cinema room, a leisure club and two swimming pools
- Travelzoo members praise the hotel's "friendly staff", "spectacular" views and "excellent service"
Enjoyed This
(See All 300 Member Ratings)
"we went for my husbands birthday it was very windy and raining but lovely watching the sea behind glass"
melanie
22 Jan, 2020 - redruth, UK
Overview
Polurrian on the Lizard is set high on the Cornish cliffs, offering uninterrupted coastal views of Mount's Bay. This contemporary hotel is five minutes' walk from the sandy beach at Polurrian Cove, less than 15 minutes' drive from Lizard Point (the most southerly point on the UK mainland) and 40 minutes' drive from St Michael's Mount, which is number 39 on our list of 101 Things to do in Cornwall.
The hotel has panoramic sea views and 12 acres of mature landscaped gardens. The public areas were refurbished in 2018 and the leisure facilities -- which include a leisure club with a gym, a year-round indoor pool and a seasonal outdoor pool (open May-September), as well as spa treatment rooms (supplements apply) -- had a light refurbishment along with the rooms.
Children can head to the outdoor climbing frame or hunker down to watch a film in the cinema room. The hotel also offers a free baby-listening service in the evenings, so grown-ups can go for an evening meal in the hotel restaurant.
The stylish restaurant has a laid-back atmosphere, with dishes that showcase the best local and seasonal produce. The rustic Mediterranean menu features many dishes cooked in a wood-fired oven. Child-friendly, gluten-free and vegan options are available.
The Vista Lounge provides a relaxing area to enjoy a tipple from the bar or a Cornish cream tea while taking in the impressive coastal views.
Deluxe Family Rooms can sleep up to two adults and two children under 12. Dogs can stay for an extra £15 each, per night (blankets and feeding bowls are provided). Wi-Fi is free.
Amenities
General
- Infant cots / cribs
- Bar
- Newspaper / magazines
- Extra beds / roll away beds
- Gym / fitness center
- Hot Tub / Jacuzzi
- Indoor pool
- Outdoor pool
- Restaurant
- Pet-friendly
Services
- 24-hour front desk
- Airport transfer (fees apply)
- Beauty treatments / massages (fees apply)
- Chauffeur service (fees apply)
- Room service (limited hours)
- Safe in reception (fees apply)
- Baby-sitting service (fees apply)
Room amenities
- Central heating
- Coffee / tea-making facilities
- Iron and ironing board
- Sitting area
- DVD / CD player & library
- Flatscreen TV
Internet
- Complimentary Wi-Fi throughout
Bathroom
- Bathrobes
- Hair-dryer
- Bathtub or shower
Parking
- Complimentary parking
Policies
Check-in:
Standard Time is 3pm.
Minimum age required to check in: 18.
Checkout: Standard Time is 11am.
Children and additional guests:
Extra guest only allowed in the Large Inland Room.
Extra guest charges will apply as follows: £50 per night for children aged 12 and over, and adults. This includes breakfast.
Infant's cot/crib and extra bed are available on request, free of charge, for children aged 12 and under. This does not include breakfast. Extra beds are on request and must be requested upon booking. Please use the Special Request field to confirm the age of the third guest.
Supplements are not included automatically in the total price and will be charged directly by the hotel. See room descriptions and rate policies for information about room occupancy and prices.
Pets:
Pets are allowed on request and will be charged at £15 per pet per day. Dogs only.
Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Have a Question? Contact Travelzoo.
- +44 (0) 20 3564 9000 UK & Europe
- 1-877-966-0000 U.S. and Canada (toll-free)
- Email us
Customer Service available Mon-Fri, 8am-6pm
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Enjoyed This
(300 Member Ratings)
(300 Member Ratings)
Ratings & reviews reflect verified member feedback for Polurrian Bay Hotel (part of Luxury Family Hotels) over the past 15 months.
Show ReviewsHide all
Ratings & reviews reflect verified member feedback for Polurrian Bay Hotel (part of Luxury Family Hotels) over the past 15 months.
4.3
Ambiance
4.8
Location
4.3
Rooms
4.6
Quality of Service
4.5
Value for the Money
Enjoyed Most
we went for my husbands birthday it was very windy and raining but lovely watching the sea behind glass
Other Comments
great staff and the food was lovely will be back
melanie
22 Jan, 2020
redruth, UK
Enjoyed Most
Great place ... couple of things that wasn’t too good. There was no robes in the room to go to the spa in the morning and there wasn’t anything provided for our dog that we paid extra for.
Everything else was good and the food and service was great.
Carole
05 Jan, 2020
Saint Austell, UK
Enjoyed Most
It was excellent from beginning to end. I made a mistake and didn’t check out the facilities entirely so didn’t take our swim suits.
Other Comments
Loved the fact they rang beforehand to check on whether feather pillows were acceptable, good call as my husband allergic to them.
Penelope
04 Jan, 2020
Langport, UK
Enjoyed Most
Wonderful, unique position..Historical setting for Marconi's first transmission across Atlantic.
Other Comments
Casual, but attentive young staff. Nothing too much trouble. Great, locally sourced food cooked to perfection.
Janet
21 Dec, 2019
Saint Ives, UK
Enjoyed Most
Amazing views over the sea, even when it rains it's very atmospheric. Hotel is modern and very luxurious. Staff were very helpful and the food was delicious.
Linda
20 Dec, 2019
Hayle, UK
Enjoyed Most
In general, the hotel is good. The evening menu of the restaurant could be better rather than serving lot of pizzas. The sea view is fantastic, we enjoyed watching the sunset from the bar and also walked down to the beach to catch the last glimpse of it. The room is fine with lots of coffee and tea.
Alex
18 Dec, 2019
Worcester, UK
Enjoyed Most
The spa was fine and therapist excellent, all the staff friendly.
Other Comments
Although only a handful of visitors we were given a small room with abs no view! Paid for upgrade to family suite. Menu fir lunch n dinner the same, chose our lunch bug then at dinner struggled to choose somthing different.
John
18 Dec, 2019
Liskeard, UK
Enjoyed Most
IT was Winter, Windy, Showery and Yet it was a very pleasant and captivating experience. The location is amazing. The Hotel portrays a sense of history and modernity in easy co-existence.
Other Comments
The food was simple but very tasty ! It is a pleasure to be able to "taste" the food and appreciate its own natural goodness without having to filter through other masking sauces ,spices and condiments.
13 Dec, 2019
Bantry, Ireland
Enjoyed Most
Hotel, grounds, staff and locality all excellent, prices a bit steep. We intended to enjoy the coastal path but the weather was so bad that didn't happen, good job we had good books.
Other Comments
Hope to stay again to do some walking.
GORDON
13 Dec, 2019
Liskeard, UK
Enjoyed Most
Good treatments at Spa. Food and drinks very good. Stunning rugged location and views
Mark
10 Dec, 2019
Plymouth, UK
Enjoyed Most
Food , location lovely, staff friendly, room very clean. Great stay.
Diane
10 Dec, 2019
Burton-on-Trent, UK
Enjoyed Most
Room And location was lovely
Other Comments
This was a gift but I am told there was a restricted menu available and the price of the food was excessive which would prevent recommendations of the restaurant
Andrew
05 Dec, 2019
Torpoint, UK
Enjoyed Most
A midweek overnight break before Xmas activities, We both enjoyed our stay, this is our 4th visit and will return in the future. Great value for money, Wonderful facilities and staff.
Heather
05 Dec, 2019
Camborne, UK
Enjoyed Most
Beautiful hotel in an amazing location, the decor is gorgeous, food was great, we had an amazing relaxing time
Other Comments
Afternoon tea is a real treat- well worth a try!
Ruth
05 Dec, 2019
Newquay, UK
Enjoyed Most
Lizard location lovely, fully functioning facilities fantastic, staff smiles superb, food fabulous, bar brilliant......this may sound too good to be true but quite simply it really is one of the best hotels in Cornwall that we have stayed in - we will go back!
Stephen
04 Dec, 2019
Tiverton, UK
Enjoyed Most
We had the most amazing 2 days in this fabulous place. What a gorgeous hotel in a stunning location. Friendly staff, superb atmosphere, delicious food. We all loved our stay and can't wait to go back
Lindsey
04 Dec, 2019
Tiverton, UK
Enjoyed Most
great location,great value,good breakfast.
Other Comments
very strange, limited ,evening menu.Dining room decor very outdated very bare formica tables (more in keeping with a holiday camp) Steak vastly overppriced,evening service very slow. Good.breakfast,large choise.Large bedroom only one chair? (plenty of room for a second) bathroom very dated no seperate shower.
jonathon
01 Dec, 2019
Truro, UK
Other Comments
We had a lovely time, the room was great and breakfast was good but wouldn't recommend staying in to have dinner. Dinner was not worth the money and was not enjoyable.
Alison
29 Nov, 2019
Ivybridge, UK
Enjoyed Most
Lovely location, nice hotel and atmosphere.
Very good breakfast but evening meal was disappointing due to the restaurant running out of meals offered on the menu.
Drinks very pricey.
rodney
27 Nov, 2019
IVYBRIDGE, UK
Enjoyed Most
Excellent value for money. Very friendly staff, good quality food, nice clean rooms and public areas.
Raymond
24 Nov, 2019
Braunton, UK
Enjoyed Most
Food limited however we did enjoy our stay.
Paul
20 Nov, 2019
Torquay, UK
Enjoyed Most
Wonderful hotel - very high standard of accomodation, excellent food, great staff,incredible value for money with this deal
Judith
19 Nov, 2019
Penzance, UK
Enjoyed Most
Gre
Great location, good food nice rooms excellent value for money
Michele
16 Nov, 2019
LichfieldLichfield, UK
Enjoyed Most
A lovely hotel with friendly staff. The views are stunning. we had a sea view room, which was beautiful. Lovely food, with a good choice. Breakfast was lovely as well.
Diane
16 Nov, 2019
Weston-super-Mare, UK
Enjoyed Most
The hotel was nice as was our room but the evening meal was very disappointing. We had afternoon tea the next day which was exceptional - we couldn't eat it all so the cakes were packed in a box for us and we had them for supper at home
Jean
15 Nov, 2019
Saint Austell, UK
Enjoyed Most
This was our first visit to the hotel and to Polurrian but we had visited va rious areas in Cornwall with the children many years ago. Although we were only at the hotel for one night, we managed to re-visit some of the places that we had gone to on previous occasions. The hotel is in a marvellous position with extensive views, and we thoroughly enjoyed our short stay. Dinner was excellent, and we also enjoyed the breakfast with lovely sea views from our table next to the window. Thank you very much.
Other Comments
All the staff are very helpful and friendly. Thank you all very much for a most pleasant but short visit.
John & Miriam
15 Nov, 2019
Kingsbridge, UK
Enjoyed Most
Had really great few days away. The staff were really lovely, all of them. The beds were comfortable, food was good.
john
15 Nov, 2019
SWINDON, UK
Enjoyed Most
Quiet, classy, beautiful hotel. Staff are great, the room was lovely, spotlessly clean and the food was good. The sea bream main course was exceptional at dinner. All in all a lovely stay again
Piri
15 Nov, 2019
Par, UK
Enjoyed Most
Fabulous location and views from the lounge and dining room, though rather cold in those rooms due to high winds.
Neale
13 Nov, 2019
Ilfracombe, UK
Enjoyed Most
Just had an overnight stay here which was lovely. Hotel staff were welcoming, room was fine, bed was comfortable and dining was good. Extremely good value with Travelzoo offer and we would definitely visit again. In fact we would have loved to have had a 2-night stay!
Mary
09 Nov, 2019
Plymouth, UK
Enjoyed Most
Excellent service, staff and food
Julie
09 Nov, 2019
Wareham, UK
Enjoyed Most
Fabulous hotel,location unbelievable, great friendly staff..perfect.
Ann
08 Nov, 2019
Devon, UK
Enjoyed Most
Great hotel (location, facilities etc.) Let down by the restaurant where our experience was poor.
Simon
08 Nov, 2019
Saint Austell, UK
Enjoyed Most
All the details are what made this such a good break. Wonderfully comfy beds, great to have 2 comfy chairs & table, well equipped & good sized bathroom, specially nice room for doggy people. Value for money was fantastic. All the facilities were great swimming pool, massage & spa were all we wished for. Great to be able to take our Sheltie into separate part of dining room & lounge. Great cocktails & good food. Service was very special.
Other Comments
Hope to return. Views from the hotel were fab & walk down to private (feeling) beach!!
Ms FW
06 Nov, 2019
Bath, UK
Enjoyed Most
Food and staff
Other Comments
Tired hotel and expensive
Karen
04 Nov, 2019
Par, UK
Enjoyed Most
Great location but meals limited and over priced
Other Comments
Lacks atmosphere in the large conservatory
Philip
02 Nov, 2019
Worcester, UK
Enjoyed Most
Despite the weather we enjoyed our stay greatly. The food was excellent but the service for dinner was a bit slow some of the time. Our room was allocated on the basis of our need for an accessible bathroom on the ground floor and we could not have expected anything better. Easy parking by the front door was a bonus! Highly recommended.
MRS JANE
02 Nov, 2019
Ledbury, UK
Enjoyed Most
Friendly relaxed hotel for families, accept dogs too.
Other Comments
Restaurant a bit expensive and could do with a more Cornish menu.
Michael
02 Nov, 2019
Hook, UK
Enjoyed Most
Views and location
Other Comments
At dinner we firstly received the wrong starters which had to be sent back, when the correct starters arrived the mains also arrived within 2 minutes of the starters. The waiter took them back to be kept ‘warm’ in the kitchen. My partner had the hake and we believe this was re heated in the microwave. My partner was sick that evening and into the morning due to food poisoning as fresh or cooked seafood that has spent any time at room temperature might be harbouring bacteria that can cause foodborne illness when reheated. We had to cancel a spa booking in the morning and head back home from our holiday early.
This is quite simply unacceptable, due to the nature of the expectations of the hotel an explanation is needed from the restaurant staff. Especially after reading a recent review, from a customer who also suspected they had food poising and was dealt with poorly by the staff in question.
Katie
01 Nov, 2019
Bristol, UK
Enjoyed Most
Lovely hotel. There was a slight issue on the first evening with the meal and we had to wait a very long time. There was a lot of grumbling from guests! We weren’t made aware at the time of booking that you had to book a table time for dinner. Arriving at 3 (check in tine) all sensible times were taken. It was either very early or late! Minor detail but worth baking people aware in the future.
31 Oct, 2019
bridgewater, UK
Enjoyed Most
The staff and surroundings make this place "heaven". Food is excellent and the views, walks and access to the beach are great. We were lucky to have two days of bright sunshine. The day we left was raining and blowing a gale.
Other Comments
We have said it all in the last paragraph. Please keep sending us the Travelzoo offers, especially for this hotel. Thank you.
Tamara
26 Oct, 2019
Exeter, UK
Enjoyed Most
Superb location, cool hotel, friendly staff... great deal!
Katherine
25 Oct, 2019
Bodmin, UK
Enjoyed Most
Great location, great staff and good value for money.
Dan
25 Oct, 2019
Chelmsford, UK
Enjoyed Most
rooms and location
Other Comments
drink prices and poor dining service
james
23 Oct, 2019
taunton, UK
Enjoyed Most
Loved our stay, nothing was too much trouble for most of the staff. The beds were super comfortable and food faultless. The baby listening service was a great addition & allowed us to eat at the restaurant in the evening while still keeping a close eye on our son. The views are spectacular too. We were very reluctant to leave!
Ali
21 Oct, 2019
Devon, UK
Enjoyed Most
The hotel has changed the dinner menu.
It is now not fine dining but more casual with pizzas etc. There is less choice on menu. The calf liver was very tough and not ediable.
The breakfasts are superfect.
Other Comments
On our first night (tuesday) the staff were young and not trained to serve at tables. They did not ask us to try the wine or pour any for us. I had not finished my main meal but a waitress tried to remove my plate. The 2nd and 3rd evenings had much better staff on duty.
Judy
19 Oct, 2019
Caldicot, UK
Enjoyed Most
Wonderful position, superb view from room. Good bath sheets and Elemis products provided. It was let down by the dining room which looks like a canteen. Even at dinner time no table cloths or linen napkins to cover Formica, chairs paint splashed. Twice the service from the kitchen was chaotic, confused orders and a dinner that lasted 2 hours. The staff lovely and apologetic but no sign of management which was unfair to the lovely staff who handled all the complaints well. Obviously lack of kitchen staff. We also complained about the shower head as only half the spray holes were working, it was taken and cleaned but did not make any difference, this could easily have been remedied by changing the head at little cost and has made us mark very good rather than excellent.
Other Comments
Despite a couple of irritations over all we had a wonderful stay and it would not put us off staying at this lovely place again.
Elizabeth
19 Oct, 2019
Newmarket, UK
Enjoyed Most
We booked for a room overlooking the grounds, but were disappointed with the non-view and the small double bed, so we updated (£25 per night) to a sea-view room, and loved it. The view was ever-changing and the bed more like our kind sized double at home.
Other Comments
The staff were friendly and nothing was too much trouble to them. The hotel is near so many beautiful walks. Very peaceful too. Loved it.
Veronica
18 Oct, 2019
Torpoint, UK
Enjoyed Most
The location,the rooms and the actual preparation of food was good but ruined by the negatives.
Other Comments
The very canteen like dining room,plastic tables ,paper serviette , tables sprayed and wiped over while everyone's eating, majoring on Pizzas and burgers, wine delivered to table ,not opened or poured,I could go on.
Susan
17 Oct, 2019
Sutton Coldfield, UK
Enjoyed Most
Excellent service from really friendly staff and team. Comfiest bed ever!!! Superb sea views from the room.
Good evening meal! Great stay and will be planning another visit soon.
colin
13 Oct, 2019
Birmingham, UK
Enjoyed Most
This is a great hotel in a beautiful location. If you love walking you couldn't wish for better as the south west coastal path is right on the doorstep.
The hotel itself .. food was lovely, rooms good and staff very friendly.
Mike
12 Oct, 2019
Perranporth, UK
Enjoyed Most
Ground floor room, lovely size. Very nice bedding,clean bathroom.staff at reception friendly. Waiting staff very courteous.
Other Comments
Wine and beer expensive therefore us and our friends did not purchase any. Would book again.
Teresa
09 Oct, 2019
PlymouthPlymouth, UK
Enjoyed Most
Wonderful service from professional and courteous staff, lovely hotel. Situated on the headland fabulous sea views. Would book again.
Other Comments
Drinks a bit expensive, would have had a wine or two with dinner and maybe a Beer at the bar. But didn’t due to expense.
Teresa
09 Oct, 2019
Plymouth, UK
Enjoyed Most
Beautiful hotel, only fault we found was drinks were VERY expensive
Katie
06 Oct, 2019
Liskeard, UK
Enjoyed Most
A lovely setting with spectacular views towards land's end.
Other Comments
Good quality freshly cooked meals . Overall very good value.
Edwin
06 Oct, 2019
Amersham, UK
Enjoyed Most
The hotel is in a very good location. Some staff were very pleasant and happy to help you
Other Comments
The menu was the same everyday. Also that you get a bill every night to sign with 10% service charge. This was not stated
Jean
04 Oct, 2019
Silverton, UK
Enjoyed Most
This was our second visit to Polurrian but it won’t be our last. The hotel is in a superb location with stunning views over this coastal area of Cornwall, from our room but also from the lounge area at the front of the building. Staff were efficient and very friendly. Although the deal was very good value, drinks were expensive and added a considerable amount to our bill. We preferred the menu choices at breakfast to the options at the evening meal as we’re not so keen on pizza. Overall, we were very happy with our stay.
Marianne
02 Oct, 2019
Wellington, UK
Enjoyed Most
We found the place a lovely and pleasant place ideally situated to explore the Lizard. Some great coastal walks. Was really impressed with the live music on Sunday afternoon. The Food was superb.
Other Comments
From out visit 3 years ago, changes we noticed were in the Restaurant, and not to our liking. It was more like a Cafeteria, laminated tables, uncomfortable chairs and no table cloths.
Jim
02 Oct, 2019
Gloucester, UK
Enjoyed Most
Went 3 years ago and liked it but it is even better now. Staff were all brilliant. Room was very comfortable with everything we needed. The food was great and the new bar was also very good with a great range of local drinks and very nice cocktails. The views are lovely - whatever the weather!
Ian
29 Sep, 2019
South Petherton, UK
Enjoyed Most
A good location for a stay. Very friendly staff.
Other Comments
Food experience significantly better than last visit.
David
28 Sep, 2019
Gunnislake, UK
Enjoyed Most
Beautiful hotel with a laid back style, contemporary furnishings and artwork. Comfortable beds, beautiful large window overlooking the sea and squashy cushion to be able to sit gazing out.
Other Comments
Lovely food but struggled with menu availability and having a late table meant that service deteriorated at the end of the night as staff were busy preparing for breakfast and appeared to forget about dining guests
Nigel
28 Sep, 2019
CreweCrewe, UK
Enjoyed Most
Been here before. It’s changed since last time and not for the better. Uncomfortable dining chairs(when the manager entertained he had cushions!) very limited menu. Hideous pizza oven in dining room. No buckets spades boots etc for kids. Lovely staff but so modernised the lovely old feel has gone. I would stay again but only at a good price.
Susan
27 Sep, 2019
Ilfracombe, UK
Enjoyed Most
A wonderful stay. Food excellent and the staff without exception were helpful, knowledgeable and friendly. This created a truly relaxing and most enjoyable time.
Jennifer
27 Sep, 2019
Chippenham, UK
Enjoyed Most
Great position
Other Comments
No change of menu. Bathroom lights took 2 days to sort out. No drinks service in Conservatory. took an hour to sort bill out.
Joan
26 Sep, 2019
Bodmin, UK
Enjoyed Most
Superb location, wonderful staff.
Nicholas
26 Sep, 2019
Tiverton, UK
Enjoyed Most
Had a lovely time. The hotel was lovely and clean, the staff were friendly and helpful. The food was good and the view from the room and the bar were amazing.
Maxine
24 Sep, 2019
St Austell, UK
Enjoyed Most
From the moment we arrived we felt looked after by the friendly staff. The room was lovely with a super view and there were plenty of communal rooms to relax in. There was a good choice for breakfast and dinner.
In addition there was a Spa with a swimming pool, jacuzzi and gym which was included for guests. The grounds were beautiful and led down the coastal path to a lovely sandy beach. Would definitely recommend this excellent value break
Vicki
23 Sep, 2019
Newton Abbot, UK
Enjoyed Most
Great location, staff and fantastic food !
Other Comments
Fabulous dog friendly hotel
Fiona
23 Sep, 2019
Todmorden, UK
Enjoyed Most
very comfortable and relaxed hotel with unrivaled views of the coastline, all in all a very enjoyable experience
Christopher
23 Sep, 2019
Haywards Heath, UK
Enjoyed Most
Fab friendly Hotel, part modern, part still oldy worldly. Clean, great views, comfortable with excellent food and breakfast feasts. Love it.
Linda
06 Sep, 2019
Liskeard, UK
Enjoyed Most
Beautiful location with fantastic views. Really helpful information in room on places to visit. Facilities great with comfortable lounge/bar and lots of activities in other rooms to keep all the family occupied. Lovely food with fresh croissants in the morning. Staff happy, friendly and helpful.
Gill
23 Sep, 2019
Romford, UK
Enjoyed Most
Very enjoyable. Lovely situation tho quite reote. Good atmosphere and helpful friendly staff. Excellent breakfast.
Other Comments
Spa suite could benefitfrom upgrade.
Mary
20 Sep, 2019
Cirencester, UK
Enjoyed Most
V enjoyable, brilliant staff, superb location
Other Comments
Menu was a bit unusual, but all beautifully cooked, breakfasts lovely.
david
20 Sep, 2019
Minehead, UK
Other Comments
The staff were exceptional. Very friendly and helpful. I was contacted before my visit to check if I had any particular needs. It was excellent service.
Kay
19 Sep, 2019
Cheadle, UK
Enjoyed Most
An all round thank you for a perfect break.
Other Comments
As a widower travelling 'single' can be relatively expensive as prices invariably for two sharing.
Pollurian were superb in offsetting this with free bottle of wine, for example. Much appreciated.
Richard
19 Sep, 2019
Chippenham, UK
Enjoyed Most
A wonderful night away for my husband's birthday treat !
Louisa
17 Sep, 2019
Newton Abbot, UK
Enjoyed Most
Hotel was very good value for money.
Other Comments
We thought there was to many dogs in the hotel & bar and it wasn't very nice to see the dogs sat on peoples seats!!! Dining Room tables to close together.
David
16 Sep, 2019
Clevedon, UK
Enjoyed Most
It was a very enjoyable 4 night stay, a lovely hotel and nicely situated with excellent sea views. The staff were very friendly and helpful and the food and facilities were very good.
Other Comments
I would recommend this hotel to anyone who wanted to visit this part of Cornwall.
Malcolm
15 Sep, 2019
Kingswinford, UK
Enjoyed Most
For what we paid via travel zoo it was great!
Would love to do it again.
Other Comments
Loved the quirky style and the young energetic staff with there red converse shoes!
david
15 Sep, 2019
Royston, UK
Enjoyed Most
Great time, lovely room, friendly staff & good food. Will certainly go back again.
Angela
14 Sep, 2019
St Austell, UK
Enjoyed Most
Fantastic location, pleasant staff and we stayed on after our Travel Zoo stay for an extra two nights because we loved it so much.
Other Comments
Sometimes the restaurant seemed a little disorganised but this didn't spoil our holiday.
Gordon
14 Sep, 2019
Leicester, UK
Enjoyed Most
all good
Other Comments
staff good
jeremy
14 Sep, 2019
Sidmouth, UK
Enjoyed Most
Fantastic! Staff were so friendly (loved the denim shirt, black trouser uniform), the cocktail menu was great, food amazing and so accommodating of dogs. Really happy.
Connie
14 Sep, 2019
Swindon, UK
Enjoyed Most
Really enjoyable stay. The hotel is very comfortable without being stuffy or old fashioned. The food is good and the staff were extremely friendly . The view is AMAZING! Right on the coastal path with its own little cove . Just fab. Did not want to come home !
Christine
12 Sep, 2019
Chichester, UK
Enjoyed Most
Lovely hotel, great views, amazing food.
Fiona
11 Sep, 2019
Todmorden, UK
Enjoyed Most
great location
Other Comments
the restaurant and the service
Sarah
11 Sep, 2019
Cirencester, UK
Enjoyed Most
Excellent hotel. Very friendly staff. Food excellent. Lovely setting right on top of the Cliffs with lovely views across the bay. Would highly recommend.
Carole
09 Sep, 2019
Poole, UK
Enjoyed Most
Set in stunning surroundings,my girlfriend and I had a wonderful weekend break.
Chris
09 Sep, 2019
Poole, UK
Enjoyed Most
Very disappointed the room that we have been stay two nights, a lot of noises, step sounds, car noise...not garden view room.
Other Comments
Very good foods much better than last year, but foods were not the same quality, every day different.
Kanain Hyun
08 Sep, 2019
New Malden, UK
Enjoyed Most
Good.
Hilary
07 Sep, 2019
Saint Austell, UK
Enjoyed Most
We had a good stay. The views from the hotel are really good, especially from the bar and lounge area. The scones in the cream tea were freshly made and delicious.
Other Comments
Our sea view room was more of a side sea view than a full sea view.
Emma
06 Sep, 2019
London, UK
Travelzoo Deal Expert
Enjoyed Most
Breathtaking sea views from the bedroom and on the grounds of the hotel. The surrounding village is also very quaint. Great scenic escape if you're a city dweller!
Amrit
03 Sep, 2019
Staines, UK
Enjoyed Most
Nice bar space, food was tasty
Other Comments
Spa facilities were poor, rooms were outdated and small
Callum
04 Jun, 2019
Exeter, UK
Enjoyed Most
everything excellent food,service,facilaties,etc
Other Comments
cant wait to return
greg
27 May, 2019
Helston, UK
Enjoyed Most
Fantastic views, comfortable rooms ,good food
Other Comments
Plenty of outside and inside space to sit
Christine
26 May, 2019
Exeter, UK
Enjoyed Most
The views, the food, the grounds, the comfy bed. Everything very pleasant
Other Comments
The lobster was amazing
Linda
24 May, 2019
Liskeard, UK
Enjoyed Most
The surrounding scenery and hotel location.
It was also my wife's 80th birthday and this break was a extremely successfull short break.
Other Comments
Hopefully we will return in the not too distant future.
Derek
24 May, 2019
Christchurch, UK
Enjoyed Most
Very dog friendly would recommend anyone with a dog to go there. Although
Other Comments
Although we booked an inland facing room we actually had a sea view room which was a great surprise.
raymond
24 May, 2019
Swindon, UK
Enjoyed Most
Views & cliff walks
Other Comments
Staff are excellent. We had a garden facing room but could still see the cliffs & the sea - more easily if the window was cleaner. Bed a bit narrow. Child & dog friendly. Background music is not always in the background - can be quite intrusive.
Geraldine
23 May, 2019
Tavistoc, UK
Enjoyed Most
The food
Other Comments
Spectacular location
Anne
23 May, 2019
Oldham, UK
Enjoyed Most
Staff attitude
Other Comments
It is really an excellent place to stay
ANDREW
23 May, 2019
Radstock, UK
Enjoyed Most
location lovely and the staff were excellent - nothing seemed to be too much trouble
william
22 May, 2019
Taunton, UK
Enjoyed Most
Location is beautiful, casual vibe. Most staff very friendly and approachable. Wide range of facilities
Other Comments
Food average - simple dishes but over cooked ie pork tomahawk/ Lobster. Fish stew ok but lacking basic flavour/seasoning just sweet tomato...…
No visible manager - celebrity group in during stay who got drunk and drunker. The second Viking 'skol' was humorous in the restaurant shouting to and from the annexe but after half a dozen became a bit wearing - you know there are other guests around...…..where is a manager when you need a gentle word in the celebrity ear.
Paul
22 May, 2019
Weymouth, UK
Enjoyed Most
My husband was really impressed as it was his 1st visit. (I came in October for a spa day for my cousins birthday) We had a lovely sea view room. The view was amazing from the conservatory and the afternoon tea was lovely. We would like another visit in the near future as we would like to do some coastal walks and your location is ideal.
Helen
21 May, 2019
Plymouth, UK
Enjoyed Most
The location just stunning
Karen
21 May, 2019
Redruth, UK
Enjoyed Most
The location is stunning.
Other Comments
The restaurant service and customer care.
JULIETTE
21 May, 2019
CALLINGTON, UK
Enjoyed Most
Food was amazing value.
Christine
20 May, 2019
Bideford, UK
Enjoyed Most
Fabulous location and gorgeous hotel.
Other Comments
The staff were all wonderfully friendly and efficient and the food was ace. Will definitely be back!
Julia
19 May, 2019
Glastonbury, UK
Enjoyed Most
Everything - the food is amazing and the staff are all brilliant - we will be back !!
Robert Stephen
19 May, 2019
Taunton, UK
Enjoyed Most
Everything
Other Comments
Excellent experience. Lovely happy staff. Good facilities.
Carol
18 May, 2019
Sherborne, UK
Enjoyed Most
Fabulous setting, great food, very friendly.
Suzanne
26 Apr, 2019
Callington, Cornwall, UK
Enjoyed Most
The views, delightful staff who were unfailingly helpful and smiling and the excellent food
Other Comments
Our room , number 111, was very small. It was very clean but in need of a lick of paint, especially the window frames. Windows also needed cleaning. View was described as a garden view but it was mainly a view of a house being built. However, these things didn’t not spoil our visit overall.
Damaris
17 May, 2019
Chesham, UK
Enjoyed Most
Views, Coast Path for walking, Indoor pool
Other Comments
Food was very good - better than last year (under new management) but staff could do with a little more training although they tried very hard and were very friendly.
Lynette
17 May, 2019
Exeter, UK
Enjoyed Most
Location, proximity to beaches, coves and coastal walks and the views
Other Comments
Super friendly staff , locals with a genuine interest in people
Wendy
17 May, 2019
Bristol, UK
Enjoyed Most
Position of hotel. Facilities on offer. Friendly staff.
G.M
17 May, 2019
Blandford Forum, UK
Enjoyed Most
We enjoyed the location most, it was very centrally situated for the places we had planned to visit.
Other Comments
We found the evening meal menu a little disappointing, firstly the two nights we were there the menu was the same, and secondly we found the choices a bit limited.
Elizabeth
16 May, 2019
Plymouth, UK
Enjoyed Most
High quality bedding, room was spacious. Welcome pack for our dog was very thoughtful. Fantastic breakfast.
The hotel setting & sea view is stunning
Other Comments
The dinner menu is quite restrictive if you do not like seafood.
Malcolm
16 May, 2019
Ilminster, UK
Enjoyed Most
The glorious views from the terrace, especially the sunsets.
Other Comments
All good. I recommend replacing the 1/2 pint straight glasses with a Belgian style of beer goblet, which[to me] makes the beer and stout more enjoyable.
Gordon
16 May, 2019
Sherborne, UK
Other Comments
Surely a fried egg is simple enough to fry at breakfast .... first eggs were served hard, so I asked for one I could dip toast in .... I was then then served eggs not cooked properly ... gooey top to the yolk ?????
Alison
15 May, 2019
Camborne, UK
Other Comments
We booked Dinner B & B but were disappointed by the choice available for the evening meal and food was expensively priced. If we stayed again we would do B & B only
GILLIAN
13 May, 2019
Kingsbridge, UK
Enjoyed Most
Location, views, lovely friendly and helpful staff
Caroline
12 May, 2019
Fowey, UK
Enjoyed Most
We had a lovely sea view room.
Comfortable bed
Other Comments
Unfortunately a little disappointed that on having a mid morning coffee, cake not available until 12noon?
In the evening my Caesar salad had damp croutons & tasteless dry chicken..food underwhelming
A pity as it has the potential to be very good indeed..
Sue
12 May, 2019
Saint Columb, UK
Enjoyed Most
Friendly helpful staff
Lesley
11 May, 2019
Newton Abbot, UK
Enjoyed Most
- Whilst finding the change of style of menu challenging (see below) the quality of the food was superb.
- beds large and wonderfully comfortable
- well trained staff
Other Comments
We found the choice of main courses at dinner was a little limited for our taste - pizzas, burgers (excellent though they might have been) - is not what we are looking for in a hotel like this. We were struggling on the 2nd night (menu exactly the same) to find something that wasn't 'fast' food.
elaine
11 May, 2019
Crediton, UK
Enjoyed Most
Situation & the Travelzoo deal having been before 5 yrs ago via the deal.
Other Comments
I didnoy know that it was no longer a Luxury group as was sold in 2019. Has not reached the same level with new owners.
Deborah
10 May, 2019
Westcliff-on-Sea, UK
Enjoyed Most
The beautiful surrounding area and of course the wonderful comfy beds!
Denise
09 May, 2019
PLYMOUTH, UK
Enjoyed Most
We enjoyed the coastal location. The food was good particularly the breakfast. Lounge areas - plenty, of different areas. Lots of recreational things to do in seperate areas. The staff were excellent, helpful and efficient, informal and always polite.
Other Comments
I used the leisure centre. The pool was good; a good size and clean ant tidy in all areas. The Jacuzzi was OK but very small for a hotel of this size and calibre; it was only big enough for two people, if the hotel was busy this would be a problem. There was no steam room or sauna which I would expect in a hotel of this standard. The fitness area, which I didn't use looked good with plenty of equipment and there was a staff member present all the time.
Richard
06 May, 2019
Chelmsford, UK
Enjoyed Most
The Location
Paul
05 May, 2019
FerndownFerndown, UK
Enjoyed Most
The location
Other Comments
The 10% service charge was unwarranted and a bloody cheek.
The rule that children dined before 7 pm was flouted and allowed by staff. So we had to put up with squeaking kids and gurgling babies while eating our dinner at 8.15 pm. What,s the point in publishing rules if they are not adhered to.
Dinner was stated as a three course meal but it was actually an allowance towards the meal.
Cost of wine was outrageous
Brenda
04 May, 2019
Petersfield, UK
Enjoyed Most
Very enjoyable nice staff good food
yvonne
02 May, 2019
Northlew, UK
Enjoyed Most
Location And Food Choice
James
02 May, 2019
Plymouth, UK
Enjoyed Most
A really super hotel in a wonderful position. Great facilities e.g. indoor & outdoor swimming pools & spa. Spacious, well appointed rooms and great food.
Other Comments
The staff were all friendly, helpful & efficient.
deb
01 May, 2019
Newton Abbot, UK
Enjoyed Most
Excellent food. Friendly. Lovely position. Funky fun decor and furniture. Plenty of areas in the hotel to relax and chill.
Other Comments
We were too late for a sea view room which would have been splendid. However room 111 we were given whilst well appointed in terms of quality of furnishings etc was unfortunately positioned over the front door where all traffic enters the hotel! This includes all early morning deliveries and arrival of staff! So rather noisy. Also building work currently being undertaken immediately opposite and privacy compromised. However as long as a sea view room was booked I would not hesitate to return as the hotel overall is very good.
Frances
01 May, 2019
Tavistock, UK
Enjoyed Most
The good value of our stay.
Other Comments
The hotel has a fantastic setting.
Susan
01 May, 2019
Plymouth, UK
Enjoyed Most
The views and location. Friendly staff. The most excellent food at breakfast and dinner (huge compliments to the chefs).
High standard of the bed linen & towels. Gorgeous toiletries.
Other Comments
We had a room on the ground floor overlooking the car park. The room itself was fine, if a little lacking character, but could do with a little more privacy measures as the windows were large, but only covered by voile panels, so it was a bit like being in a goldfish bowl :) The bathroom was the same but at least had frosted window pane on the bottom half. This could be easily fixed.
Alison
01 May, 2019
Gloucester, UK
Enjoyed Most
Location - views were amazing. Staff were great and clearly very happy in their jobs. Lovely ambience in the hotel, great vibe, with a quirky mix of contemporary and traditional furniture and decor. Fab food, a refreshing change to have an interesting menu rather than same old choices. Poached eggs are to die for! Thank you!
Wendy
01 May, 2019
Warminster, UK
Enjoyed Most
Comfort of bed
Susan
27 Apr, 2019
Looe, UK
Enjoyed Most
The sea views
Roy
27 Apr, 2019
Exeter, UK
Enjoyed Most
The staff were very friendly, the room was lovely and the extras appreciated (products in bathroom, fluffy robes, tea | coffee selection. Food was excellent and we really enjoyed watching the sun go down from the bar, overlooking the sea. Excellent location, with easy access to the coastal path.
Rose
26 Apr, 2019
Swindon, UK
Enjoyed Most
Food, views and location.
Other Comments
We were in room 101, there was an external light on all night which shone through the curtains, blackout blinds didn't completely exclude - could provide eye masks ?? Also, very noisy in morning from 6.00 am when kitchen deliveries arrived - ear plugs provided would be great?
Will definetely come again but will ask for different room.
lynn
26 Apr, 2019
Wadebridge, UK
Enjoyed Most
This is possibly our fourth or fifth stay at the Polurrian Bay Hotel. We enjoy it particularly for the fact of its wonderful location and the fact that it is a dog friendly hotel. Since our last visit, the hotel has been re-vamped and for me at at least, it has lost much of its old world charm which typified the childhood holidays that are so dear to my ancient memory. Gone are the white table cloths and silver cutlery in the dining room, replaced with bland bare melamine and cutlery wrapped in a red paper serviette. The dining experience was nowhere near as good, a giant wood-fired oven now dominates the dining room and most cooked meals emerge from said oven. Some of the meals I ate were too dry and I felt were not suited to that style of cooking. Maybe trendy, but the proof of the pudding is in the eating! The wonderful large open sitting area has also been changed, for the worse. Gone are the comfortable settees and armchairs to be replaced by more melamine tables and chairs.
Certainly the supposed upgrade was lost on me I'm afraid.
Frank
26 Apr, 2019
Truro, UK
Enjoyed Most
The view , food & staff
Tamsin
24 Apr, 2019
Falmouth, UK
Enjoyed Most
Lovely views , and a very relaxing place
Other Comments
Only downside for me was having to climb into the bath to use the shower . Not good when you have bad legs .
Sylvia
24 Apr, 2019
Dartmouth, UK
Enjoyed Most
It was all good, but value for money was amazing
Other Comments
They did a great job
Anthony
16 Apr, 2019
Leicester, UK
Enjoyed Most
Friendliness of staff
Mark
08 Apr, 2019
Truro, UK
Enjoyed Most
Food, relaxed atmosphere and the views
Jill
08 Apr, 2019
Tavistock, Devon, UK
Enjoyed Most
Location and atmosphere
Carol
06 Apr, 2019
Penzance, UK
Enjoyed Most
Location
Other Comments
Limited menu
Paul
06 Apr, 2019
Cornwall, UK
Enjoyed Most
The location, the food and most of all the very friendly and attentive staff
Andrew
04 Apr, 2019
Christchurch, UK
Enjoyed Most
The warmth and friendliness of the staff was exceptional, made us feel very special and extremely welcome. Location ideal for coastal walks.
Other Comments
Breakfast menu was very good. Evening menu I felt was slightly restrictive, though the food was very good. In all other respects I felt that the hotel punched well above its 3 star rating.
Mike
03 Apr, 2019
Truro, UK
Enjoyed Most
The food for the evening meal was wonderful
Other Comments
Service was great
Kevin
02 Apr, 2019
PlymouthPLYMOUTH, UK
Enjoyed Most
location, facilities, staff
Saurabh
02 Apr, 2019
Truro, UK
Enjoyed Most
The food was absolutely delicious and the portions just right! The view is wonderful especially the sunset and sunrise across the bay! We would definitely go back.
Other Comments
The staff are very friendly, outgoing and helpful. The rooms are lovely - the bed was so comfortable! Teas coffee and hot chocolate available in the room. The bathroom was spacious and gave the choice of bath or shower. The towels were lovely and soft.
Cecille
01 Apr, 2019
London, UK
Enjoyed Most
Friendly staff, beautiful setting, good food and plenty of walks.
Tamara
30 Mar, 2019
Exeter, UK
Enjoyed Most
Views
Amy
29 Mar, 2019
Exmouth, UK
Enjoyed Most
The staff were outstanding and worked very much as a team. And the options and quality of the food was excellent !
Other Comments
The location couldn't be better for exploring that part of Cornwall.
Victoria
28 Mar, 2019
OkehamptonBratton Clovelly, UK
Enjoyed Most
We needed a break and felt relaxed as soon as we arrived. Loved everything about our stay.
Other Comments
The location is stunning with superb walks on the doorstep. Or just chill at the hotel watching those fabulous views.
Pamela
28 Mar, 2019
South Petherton, UK
Enjoyed Most
fab views
Other Comments
The hotel is a bizarre mix of a traditional hotel, edgy decor, a staff uniform of converses and an older clientele. It is an odd and slightly disorientating experience. The staff were universally excellent, capable and friendly.
penny
27 Mar, 2019
Swindon, UK
Enjoyed Most
The view from vista lounge...
Sophie
27 Mar, 2019
Uplyme, Lyme Regis, UK
Enjoyed Most
The view
Other Comments
The service was appalling in the restaurant. Far too few staff, and they must ensure better service otherwise they will lose trade.
Brian
27 Mar, 2019
Gloucester, UK
Enjoyed Most
Food
Shirley
25 Mar, 2019
Liskeard, UK
Enjoyed Most
view
Other Comments
slightly disappointed that we paid for an upgrade when the hotel was not busy - always think that this should be automatic in these circumstances and this would get repaid by guests returning
michael
23 Mar, 2019
Cullompton, UK
Enjoyed Most
Great location and views
Tania
23 Mar, 2019
Callington, UK
Enjoyed Most
The super kingsize bed with the very comfortable cotton/feather bedding in the lovely spacious sea view room.. The breakfast choices were very good as well as dinner. Great staff
Other Comments
This was an excellent 2 night break and very good value. The only very tiny criticism was that the flow and temperature in the shower was poor and the shower head kept twisting in one direction. Certainly would not stop us visiting again. Thank you to everyone at Polurrian Bay Hotel.
Julie
22 Mar, 2019
Dartmouth, UK
Enjoyed Most
Friendliness of staff
Other Comments
The food was good but the menu rather limited. Mainly just woodfired pizzas and burgers. There was fish and a few other things but the menu did not change at all. There was the same menu at lunchtime as for evening dinner- some people might appreciate light bites and sandwiches or soup at lunchtime.
Mrs C A Briars
22 Mar, 2019
Taunton, UK
Enjoyed Most
Superb location fristaff
Geoffrey
20 Mar, 2019
Truro, UK
Enjoyed Most
The stunning location and delicious food...the vista lounge especially fabulous!
Other Comments
Wonderful staff
Ian
18 Mar, 2019
Liskeard, UK
Enjoyed Most
Really nice vibe, staff really friendly. Good food.
Gillian
17 Mar, 2019
Redruth, UK
Other Comments
Arrived on Sunday with intention of having relaxing drink in bar / lounge area. This resembled a creche with young children running / screaming out of control so the only quiet area we could find was our room - we didn't travel 200 miles and pay what we did to be confined to a hotel room for relaxation.
The restaurant menu is just "OK" but very limited and uninspiring. It didn't change while we were there so if you were staying longer than a few nights you would soon run out of options. Also, if eating in the restaurant, be sure to wrap up warm as most areas are uncomfortably cold.
Michael
14 Mar, 2019
INKBERROW, UK
Enjoyed Most
A very relaxed atmosphere at this hotel! Staff very helpful and friendly! Rooms are clean and best bed linen used! I loved everything about this hotel! Would definitely stay here again!
Other Comments
Recently refurbished to a very high standard! I loved the decor right throughout the hotel! Highly recommend The Polurrian Bay Hotel!
KIRAN
13 Mar, 2019
HARROW, UK
Enjoyed Most
The staff were such an obviously happy team. Happy staff, happy atmosphere, happy hotel, happy customers.
wendy
13 Mar, 2019
Marazion, UK
Enjoyed Most
The views from the lounge, the rooms and facilities
Other Comments
The staff were very helpful, but need to communicate more effectively, to ensure all requests are dealt with at the appropriate time.
Patricia
09 Mar, 2019
St Austell, UK
Enjoyed Most
Location.
Other Comments
Food, don’t go here if you are coeliac.
Julie
05 Mar, 2019
Isles of Scilly, UK
Enjoyed Most
All the staff were lovely, very friendly and edficient
Other Comments
Fantastic views of the coast from our room and the lounge.
Meal was good, particularly the hake main course
Judith
03 Mar, 2019
Truro, UK
Enjoyed Most
Very friendly & helpful staff always somebody available and service was amazing.
Stella
21 Feb, 2019
Chard, UK
Enjoyed Most
Friendly staff!
Other Comments
Highly recommended as an easy break with kids. Staff are really friendly and the place feels relax and family-friendly.
Only negative is that all the communal spaces were really quite chilly.
Yoshi
12 Feb, 2019
Saltash, UK
Enjoyed Most
Facilities.staff.food.location...all great
judith
10 Feb, 2019
Saint Ives, UK
Enjoyed Most
The view and the excellent bed!
Other Comments
Mostly quite enjoyed our stay. Found the lady at Reception rather austere and unwelcoming (but Kimberley was lovely!) and we were disappointed that on our final bill we were overcharged until rectification.
Nice room, excellent bed.
Meals OK but not special. Had we been asked to pay £35 pp for the evening meal we would have objected; very limited menu which was much reduced from the menus shown on line.
Breakfast was cold with cheap ingredients....
On the following evening we stayed at a lovely hotel near Bodmin at half the price but double the ambience....
Julian
18 Dec, 2018
Ottery Saint Mary, UK
Enjoyed Most
Excellent food and friendly staff
Other Comments
Don’t like the lampshades !!!
gerry
13 Dec, 2018
Dorchester, UK
Enjoyed Most
Friendliness of staff, sea view room, restaurant
Susan
12 Dec, 2018
Ilton, UK
Enjoyed Most
Friendly staff. lovely setting
n
11 Dec, 2018
Truro, UK
Enjoyed Most
Restaurant dinner was excellent
Other Comments
Amazing clifftop location with direct accessto beach
Hazel
10 Dec, 2018
Weymouth, UK
Enjoyed Most
The Den
Other Comments
The staff in the restaurant and bar were not very responsive, we ordered drinks that didn’t arrive and coffee that was not supplied with coffee even though we asked twice, after the drinks had been given to us.
We also discovered during our stay that the Den was closing, which too be honest completely amazed us, as this has been the only stable part of the hotel within the last few years and the reason that we return time after time and are completely forgiving of all of the other failing areas of the hotel.
Stefanie
10 Dec, 2018
Newquay, UK
Enjoyed Most
The views from the Vista lounge and relaxing there with a book when the weather was inclement.
Deborah
10 Dec, 2018
Okehampton Devon, UK
Enjoyed Most
Spa dinner disapointingg
Lois
02 Dec, 2018
Taunton, UK
Enjoyed Most
Friendly staff, atmosphere, food, facilities, outlook, a completely different experience
JONATHAN
27 Nov, 2018
Paignton, UK
Enjoyed Most
excellent food and service. 5star experience. we will return.
nigel
22 Nov, 2018
Radstock, UK
Enjoyed Most
Location
Other Comments
Very friendly staff and good food although portions very small
Victoria
21 Nov, 2018
Newton Abbot, UK
Enjoyed Most
Lots! Wonderful situation and public rooms, friendly (mostly) staff, comfy bedrooms, usually good locally sourced food.
Other Comments
Food at this hotel on previous visits has been excellent, staff charming which is why it was my third visit. Food second night was not good nor was the attitude of the member of staff dealing with our complaint. Felt his manner might have been different and less bullying if we had been a group of men. The tepid skinny mussels (lots of empty shells) were served in cool slightly salty milk. Were not moules marinere as we recognise the dish. Marinere means food cooked in onions and wine. The dish was barely edible and certainly not hot. No chopped parsley. Mussels were tiny, shrivelled and few. When we complained we were told aggressively that the dish "always contains cream" (not true), that "we can't afford to throw away mussels". Dishes of cold mussels were brought back with jugs of stock made for another dish.
The mussels used in three bowls would have cost very little and the amount of good will destroyed far greater. We felt that if the kitchen could not make the dish then it should have been removed from the menu. The member of staff refused to replace cool mussels in cool milk with another item on the menu.
The next morning I talked to a member of management team who did not apologise for inedible meal and bullying member of staff, "he likes drama" was his response. Nor did he make any adjustment to the bill. We were on a Travelzoo offer with money towards dinner but even so, the offer of a bottle of wine would have been some slight compensation, an attempt at restoring good will.
The dish was not up to standards set by this hotel kitchen.
Gabrielle
21 Nov, 2018
Newton Abbot, UK
Enjoyed Most
Beautiful sea view & excellent food
Paul
18 Nov, 2018
Crediton, UK
Enjoyed Most
The view from our room it was amazing
Other Comments
We did find the building was looking in need of an overhaul and the evening meal and choices were very disappointing the staff were really nice though
Steven
14 Nov, 2018
Grantham, UK
Enjoyed Most
Its location for exploring the area as well as the friendliness of staff.
Margaret
11 Nov, 2018
Southampton, UK
Enjoyed Most
The whole stay was great
Sandra
10 Nov, 2018
Plymouth, UK
Enjoyed Most
We were lucky enough to have a room with two sea views! Bedding and bed was of a high quality. Loved the toiletries in the room too. Friendly staff.
Alison
06 Nov, 2018
Yelverton, UK
Enjoyed Most
Outstanding location, and excellent for anyone with young children
Other Comments
Made prior arrangement for room type and dinner reservation, and although agreed by hotel in email, nothing done, and on arrival told meal time not available!
Terry
02 Nov, 2018
Bristol, UK
Enjoyed Most
Great sea view room. Staff great. Kids love The Den. Great food.
Other Comments
Only minor negative -3 of my choices for red wine were not available on the wine list which itself is limited.
joanne
31 Oct, 2018
Kings Langley, UK
