Privacy Policy

Please read this policy to learn about our privacy practices. Click here to read more about our Cookie policy.

What This Privacy Policy ("Policy") Covers

When we collect your personal information

Personal information that we collect from you

  1. Personal information that we collect through our Services

    When you subscribe to or use our Services, we collect the following personal information from you:

    • Contact information such as name, email address, mailing address, postcode, country of residence, and telephone or mobile number, user name and password);
    • Billing information such as credit card information and billing address;
    • Demographic information such as your date of birth and gender;
    • Information concerning your personal preferences, such as preferred travel deals and airport, and other personal interests you share with us;
    • Information about your transactions with us and our business partners through your use of our Services, such as the travel, entertainment and other deals you access and book and with whom;
    • Information about your browser and your device such as your IP address and, when using our mobile applications, data such as device type and OS version. Travelzoo receives IP addresses from all users because this information is automatically reported by your browser each time you view a web page. Your IP address is also stored in our user registration databases when you register or subscribe with Travelzoo. For more information on IP Addresses, click here;
    • Information about your website visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our websites (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page;
    • Personal information that you give to us by filling in forms on our websites or mobile applications, by corresponding with us by phone, e-mail or otherwise. This also includes the phone number used to call our customer service number;
    • Calls to and from our customer service help desk may be recorded or monitored for the purpose of quality control and for staff training. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Policy; and
    • Location information. When you are using our mobile application, we collect geo-location information. We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
  2. Personal information we collect when you enter a promotion, sweepstakes or contest

    • When you enter a promotion, sweepstakes, or contest hosted by Travelzoo or sponsored by Travelzoo and/or our many partners, we may ask for your name, address, and email address. You may also be asked to provide additional information (such as member reviews, photos or videos) or to answer certain questions, some of which may be optional, in order to participate.
    • We may use the personal information you provide to contact you in connection with a particular promotion, such as a sweepstakes or contest – for example, to update you of your status, administer the promotion, let you know that a promotion has ended, and for other purposes. For more information on promotions, click here.
    • When you participate in a Travelzoo-sponsored or hosted promotion, sweepstakes, or contest, you are subject to the official rules of that promotion, sweepstakes, or contest as communicated to you when you participate in such promotion, sweepstakes, or contest.
  3. Personal information that we obtain from Third Party Sources

    • We may collect information through the use of third party web analytics services (such as Google Analytics) to provide information such as the number of visits to a particular page or the amount of time spent on a website.
    • We may use information from you and third party websites to show you relevant advertising on third party websites (e.g., Facebook, Google, Instagram, Snapchat, TikTok, LinkedIn, Pinterest and Twitter). This could involve showing you an advertising message on social media. If you don’t want to be shown targeted advertising messages from Travelzoo, third party websites may allow you to request not to see messages from specific advertisers on that website in the future. In addition, social media providers, such as Facebook, may send us information about you in line with their policies. If you wish to prevent that sharing, you can do so by editing your Facebook privacy settings or the relevant settings/preferences for other social media providers.
    • We may obtain information about you from other sources if we have a lawful basis to do so. For example, we may hire a third party data aggregator to provide us additional information about our existing consumers, such as purchase history and demographic information, to provide more effective personalisation.

How and on which lawful basis we use your personal information

Our lawful basis for collecting and using your personal data depends on the personal data concerned and the specific context in which we collect it.

  1. When we fulfil a contract or to take steps linked to a contract, we base data collection and processing on Article 6(1)(b) of the UK GDPR

    • We may collect and process personal data from you based on Article 6(1)(b) of the UK GDPR where this is necessary to take steps at your request prior to entering into a contract with you, to carry out our obligations arising from any contract entered into between you and us and to provide you with the products or services you have requested from us or through our Services and with information about these products and services;
  2. Under certain circumstances, when you give us your consent, we base data collection and processing on Article 6(1)(a) of the UK GDPR

    • To allow you to participate in interactive features of our Services when you choose to do so and to customise the content and provide targeted advertising for our Services as well as to improve our Services;
    • To place certain cookies and use similar technologies subject to consent requirements.
    • When this is in accordance with your marketing communications preferences we may send you push notifications, emails (e.g. Top20, Newsflash, Local Deals) and text messages from Travelzoo relating to our products and services. To opt-out of receiving push notifications, you can disable push notifications on your mobile device system settings. You can opt-out of our marketing communications at any time (see “Your account information and preferences” below).
  3. When we pursue our legitimate interests, we base data collection and processing on Article 6(1)(f) of the UK GDPR

    • To provide you with information about goods or services similar to those which were the subject of a previous sale or negotiations of a sale to you.
    • To improve our Services to ensure that content is presented in the most effective manner for you and for your computer and as part of our efforts to keep our websites and mobile applications safe and secure
    • To measure or understand the effectiveness of advertising we serve to you; and
    • To notify you about changes to our Services or to this Policy;
    • When using our mobile websites or applications, if you tell Travelzoo where you are located (e.g., by allowing your mobile device to send Travelzoo your precise location), Travelzoo may use that information to provide you with location-based information, tailored offers and advertising. If you wish to deactivate this feature, you can disable location services on your mobile device;
    • Furthermore, when you use our Services, we receive and record information from your computer and browser, including your IP address, Travelzoo cookie information, the type of software and hardware you are using and the web page(s) you visit to provide you with Travelzoo’s services and to improve and promote our services.
    • We use IP addresses for various purposes, including to:
      1. Diagnose service or technology problems reported by our users or engineers that are associated with the IP addresses controlled by a specific web company or ISP;
      2. Send the most appropriate advertising based on geographic area or information derived from your IP address. Many IP addresses are commonly associated with internet service providers, universities, or major corporations in specific regions or localities. Aggregate information derived from IP addresses may also be reported to advertisers or other third parties;
      3. Estimate the total number of users visiting Travelzoo from specific countries or regions of the world;
      4. Assist third party advertisers to track the effectiveness of the promotions they run on our websites, such as to track visits to and business on the advertised websites;
      5. Maintain the security of our Services; and
      6. To enhance information about you with appropriate and legal data that may be obtained to serve you better, and present you with more relevant information, for example by using Geo-IP maps.
    • Travelzoo may collect third party information based on Article 6(1)(f) of the UK GDPR in connection with our gift giving service, e.g., if you purchase certain services for others, such as hotel reservations or Local Deal gift vouchers, we will collect the personal information of the recipients of these services from you. We will collect the relevant contact information of the gift recipient which may include name, address, and email address. You must make sure that you have the right to provide such personal information. When you provide any personal information for another person, you represent to us that the person whose data you share with us agrees to the provision of their information to us for us to collect, use and disclose such personal information as set forth in this Policy. We will use this gift recipient information only for the service for which you share such information and not to market directly to the recipient unless the recipient is currently registered with Travelzoo independently. To provide this service, we may also obtain address information of the gift recipient from third party sources, such as postal service providers, to verify the address so we can properly ship your gift order and to prevent fraud. If an individual whose personal information you have provided us wishes to request the deletion of their personal information, they can contact us via the contact details at the end of this Policy;.
  4. For purposes which are required by law, we base data collection and processing on Article 6(1)(c) of the UK GDPR

    • In case of requests by governments or law enforcement authorities conducting an investigation
    • In order to fulfill any other legal obligations under applicable law.

Recipients of personal information and when we share information with them

Internal recipients: Within Travelzoo (Europe) Limited, the only individuals who process your personal information are those who need it for the purposes specified in this Policy.

External recipients: Travelzoo does not rent or sell personal information about you to external recipients, however, we reserve the right to share the personal information we collect about you with third parties when we have a lawful basis to do so, as outlined in this section. External recipients may include:

  1. Processors
    • External service providers that we use to provide the Services. We carefully select and inspect these processors on a regular basis to make sure that the security and confidentiality of your personal data are safeguarded. The service providers may use the data only for the purposes specified by us and in accordance with our instructions. If you are making a purchase through our services, we work with third parties and trusted business partners to securely collect your credit card, billing address and other verifying information. Our third party partners are required to follow generally accepted industry standards to protect the personal information they receive and/or process on our behalf. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet, or method of electronic storage, is 100% secure and thus we cannot guarantee its absolute security; The data is transferred on the basis of Article 6 (1) (b) and/or (f) UK GDPR.
    • When you use our websites or mobile applications to make a hotel booking, purchase a Local Deal or to take advantage of any of our other products and services, we may share your personal information with the hotel, merchant, tour operator or other involved third parties to provide you with services, or require that you transact directly with a third party partner. Additionally, we may partner with other companies to provide inventory as part of our booking service. A partner consists of a third party company with which we have contracted in order to provide you with our Services featured on our publications or booking platform. Should we partner with a company to provide you a booking, we may share your personal information with that third party partner. Third parties with which we have contracted include, but are not limited to, BF International Travel AG, Travelscape LLC, Tourico Holidays, Inc., Stripe Payments Europe, Ltd. and Getaroom. Please refer to the website of the third party you are booking with for its privacy policy; The data is transferred on the basis of Article 6 (1) (b) UK GDPR.
    • We may provide data to trusted partners who work on our behalf to communicate with you about offers from Travelzoo including to select and serve relevant adverts to you. Note, these companies do not have any right to use or share your personal data for any other purposes and we do not typically disclose information about identifiable individuals, however they may use aggregate data for statistical purposes. In that case, depending on the circumstances, the transfer will be based on Article 6 (1) (b) or (f) UK GDPR;
    • If we have a lawful basis to do so, we may also provide data to our third party analytics partners, such as Google Analytics, for the purposes of tracking usage information. We will share your personal information only as necessary for the third party to provide that service. To opt out of Google Analytics’ use of your information, please visit: The data is transferred on the basis of Article 6 (1) (a) UK GDPR;
    • We may contract with third parties to analyse our customer data and/or handle web chat, email, customer services and other services. These third parties may monitor or record telephone calls on our behalf for quality assurance and training purposes. The companies we employ to help us with these tasks may have access to personal data to perform their functions, but are not permitted to use it for any other purposes. The data is transferred on the basis of Article 6 (1) (f) UK GDPR;
    • Promotions that are hosted by Travelzoo may be sponsored by Travelzoo, may be co-sponsored by Travelzoo and another company, or may be sponsored by companies other than Travelzoo. Some or all of the data collected during a promotion may be shared with the (co-)sponsor(s) or companies indicated on the entry form so that we may administer the promotion, for prize fulfillment, and as otherwise specified in the official rules for the promotion. Promotions that are hosted by a third party may collect and use information alone or in conjunction with Travelzoo. The nature of this information sharing will be indicated on the entry form. If information is collected and used by a third party, you will need to read their privacy policy to understand how that information may be used. Depending on the circumstances, the data is transferred on the basis of Article 6 (1) (a) or (b) UK GDPR;
    • We may invite you to write a member review on your personal experience and display the information that you provide to us. When submitting a review you should not provide any personally information that you do not wish to make publicly available. If you wish to update or delete your testimonial, you can contact us via the contact information at the end of this Policy. You may also wish to leave a comment on one of our posts by means of a third party, such as Facebook, Twitter or Instagram. Please be aware that you may be sharing personal information with these other networks or social media providers. Depending on the circumstances, the data is transferred on the basis of Article 6 (1) (a) or (f) UK GDPR; and
    • We may share your personal information with third parties to perform credit checks, report or collect debts owed or in other ways to protect the rights and property of Travelzoo, our agents, customers, and others, including enforcing our agreements, policies, and terms of use and protecting our network and physical assets.
  2. Public bodies

    We may share your personal information with law enforcement, regulatory authorities, courts with competent jurisdictions, emergency services, including:

    • to comply with legal requirements, orders, or proceedings;
    • to comply with laws or regulatory requirements and to respond to lawful requests and legal process;
    • to protect the rights and property of Travelzoo, our agents, customers, and others, including enforcing our agreements, policies, and terms of use and protecting our network and physical assets; and/or
    • to protect the safety of our employees and agents, our customers, or any person.
  3. Companies of the Travelzoo corporate group

    If we have a lawful basis to do so, we may transfer your personal information to companies of the Travelzoo corporate group. The data is transferred on the basis of Article 6 (1) (a) and/or (b) and/or (f) UK GDPR.

  4. Other business partners
    • Finally, we may transfer, share, or disclose your personal information to third parties in the context of or as part of any corporate reorganization process such as a merger, acquisition, and/or a sale of all, substantially all, or part of our assets, and/or a licensing agreement with third parties. Travelzoo will provide you with notice before your personal information becomes subject to a different privacy policy unless the privacy policy remains tied to Travelzoo's own practices. The data is transferred on the basis of Article 6 (1) (a) and/or (b) and/or (f) UK GDPR; and
    • In order to provide our users a seamless experience, some pages on our websites may be hosted by unrelated third parties. In that case, the data is transferred on the basis of Article 6 (1) (b) UK GDPR. The governing privacy policy will be present on those hosted pages.

Tracking technologies

Local storage - HTML5/flash cookies

Your account information and communication preferences

Confidentiality and security of your personal information

Data transfer and storage outside of the UK or the EEA

Social media widgets

Single sign on

Data retention

Your data protection rights

Changes to our Privacy Policy

Travelzoo may update this Policy from time to time, so we recommend you visit this page occasionally. Changes to this Policy are effective when they are posted on this webpage. When we change this Policy in a material way, we will update the “last updated” date at the bottom of this Policy. If you do not agree to these changes, please do not continue to use Travelzoo’s Services or submit personal information in other ways to Travelzoo.

If we make any updates to this Policy that will impact you significantly, we will notify you by including a notice in an email sent to the primary email address in your Travelzoo account or by placing a prominent notice on our Privacy Policy web pages and/or our home page.

How to contact us

If you have questions about this Policy, regarding disclosure of personal information to third parties should it ever occur, or about data we may hold about you, please email us at or write to us at:

Travelzoo (Europe) Limited
Privacy Policy Department
Shaftesbury House
151 Shaftesbury Avenue
London WC2H 8AL

United Kingdom

You can reach our Data Protection Officer at

Important note: The data controller of EEA residents’ personal information is Travelzoo (Europe) Limited at the above address. Travelzoo (Europe) Limited is registered with the UK Information Commissioner’s Office (registration no. Z2500432).

Last updated: 16 May, 2022.

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