TRAVELZOO’S APPROACH FOR FORMER
in the email notifications previously sent by your Former Membership Service, the
Former Membership Service ceased operating in the United States on March 12, 2021.
In connection with this cessation of operations, Travelzoo® (“Travelzoo” or the
“Company”) has taken over the servicing of your membership. The privacy
policies of Travelzoo and the Former Membership Service are substantially
similar and there should not be any material change to how your personal data
will be collected, stored, processed, transferred, shared and used by Travelzoo.
However, because privacy protection is so important to us and we are committed
to protecting you and respecting your privacy, Travelzoo will honor this privacy
former members and therefore, in the case of any conflict between the Travelzoo
(www.travelzoo.com) (“site”) and mobile application (“app”)
(collectively, our “Services”) that are now linked to this privacy
policy are operated by Travelzoo and its subsidiaries, including licensees
("we", “our”, or "us").
store, process, transfer, share and use data that identifies or is associated
with you (hereinafter "personal information"). By using our
Services, you agree to the collection, storage, processing, transfer, sharing,
PERSONAL INFORMATION WE COLLECT
We collect personal information about you when you voluntarily
submit information directly to us, through our Services or our app. This can
include information you provide to us when you apply to become a member,
complete a form, purchase any breaks using our platform, correspond with us,
subscribe to our mailing lists, newsletters or other forms of marketing
communications, respond to a survey, enter a promotion or use some other
feature of our Services.
We also collect personal information from you indirectly such as
information about the pages you look at on our site or our app or the device
you use to view our site or connect to our app with.
The list below sets out the categories of personal information we
may collect from or about you.
Contact details: We collect contact
information such as your name, your email address, your telephone number
and physical addresses associated with your account or any bookings you place
using our Services.
Booking Information: When you book a
trip through our Services, or are a member of a group booking made through our
Services, we may collect additional information required to process your
booking including passport numbers, information about any disability you have,
dietary requirements and/or religious beliefs.
Comments and opinions: When you contact
us directly, e.g. by email, phone, post or by completing an online form, we
will receive your comments and opinions. We will also receive comments and
opinions you express when responding to surveys, entering competitions or
taking part in promotions we run.
Payment and transaction information: We keep records of the trips you purchase from us and the payment
method you use for the transaction. We will use payment and transaction
information to process payment for any trip you purchase from us. Although we
keep records of any transactions you make through the Services, we do not store
any financial details such as your credit card numbers as we use a third party
payment provider to process any payments you make through the site.
Website and app login details: When you create an account with us, we collect your username and
password. If you choose to log in with or link our Services to a third party
account, such as your Facebook or Google account, we may receive additional
information about you, such as your name and email address. We do not receive
your account login details for those services. If you wish to limit the
information available to us, you should visit the privacy settings of your third
party accounts to learn about your options.
Your preferences: We collect
information about the preferences you set for notifications, marketing
communications and how our Services are displayed to you.
Information about how you use and connect to our Services: We collect information about how you use our Services, such as the
pages you view on our Services, the time you access our Services and how long
you use them for, the website from where you came to our Services or go to
after leaving our Services, and any selections and choices you make when using
We also collect information about the computer, tablet, smartphone
or other electronic device you use to connect to our Services. This information
can include details about the type of device, unique device identifying
numbers, operating systems, browsers and applications connected to our Services
through the device, your Internet service provider or mobile network, your IP
address and your device's telephone number (if it has one).
Cookies and Analytics. We and our third-party partners, such as advertising and analytics
partners, also collect personal information from you indirectly through cookies
and similar technologies, such as web beacons. Cookies are small data files
that are placed on your computer or mobile device when you visit a website.
Cookies set by us are called “first party cookies.” Cookies set by third party
partners are called “third party cookies.” The parties that set these
third-party cookies may use them to collect information about your online
activities over time and across different online services. We may use both
session cookies and persistent cookies. A session cookie disappears after you
close your browser. A persistent cookie remains after you close your browser
and may be used by your browser on subsequent visits to our Services. Web
beacons are tiny graphics files that contain a unique identifier that enables
us to recognize when you have visited our Services or opened an email that we
sent. In many cases, web beacons rely on cookies to function properly, so declining
cookies may impact their functioning.
Please review your web browser’s “Help” file to learn the proper
way to modify your cookie settings. Please note that if you delete or choose
not to accept cookies from the Services, you may not be able to utilize the
features of the Services to their fullest potential.
Information about your location: Your device's IP address may help us determine an approximate
location. We will not collect or track your exact location without your
Information provided by other users: Sometimes other visitors to our site or users of our app provide
information that is associated with you. Where users of our Services want to
invite you to use our Services or share information with you about our Services
or offers, we will use personal information that they provide about you to
assist them in doing this. We will only do this though where they indicate that
you have provided your consent for them to communicate with you in this way.
HOW WE USE YOUR PERSONAL INFORMATION
We process your personal information for the following purposes:
To provide, maintain, enhance, and improve our Services. For
example, to enable you to book airlines and hotels.
To personalize your experience on our Services, such as by
providing tailored content and recommendations that may be relevant, valuable,
or otherwise of interest to you. For example, to recommend hotels near you.
To understand and analyze how you use our Services and develop new
products, services, features, and functionality.
To communicate with you, provide you with updates and other
information relating to our Services, provide information that you request,
respond to comments and questions, and otherwise provide customer support.
To enable you to participate in competitions, promotions, and
To verify your identity.
To facilitate transactions and payments.
For marketing and advertising purposes, such as developing and providing
promotional and advertising materials that may be relevant, valuable, or
otherwise of interest to you.
To assess the effectiveness of our marketing and advertising
To generate anonymized or aggregated data that does not directly
identify you that we may use to test our IT systems, conduct research and data
analysis, improve our Services, or develop new products and features.
To send you push notifications.
To find and prevent fraud or other unlawful activity, and respond
to trust and safety issues that may arise.
For compliance purposes, including enforcing our Terms of Service
or other legal rights, or as may be required by applicable laws and regulations
or requested by any judicial process or governmental agency.
For other purposes for which we provide notice at the time the
information is collected.
INFORMATION WE SHARE
WITH THIRD PARTIES
We may share your personal information with the following parties:
Companies in the same group of companies as us: our subsidiaries (i.e. any organization we own or
control) or our holding company or ultimate holding company (i.e. any organization
that owns or controls us) and any subsidiaries they own.
Hotel and travel operators: we will share personal information with the hotels and travel
operators that you purchase your hotel or package holiday with so that they can
arrange your booking.
Service providers: third parties who provide a service to us. For example,
third party service providers help support our IT infrastructure, process
payments from you on our behalf, develop analytical information for us about
our products, services and marketing and provide professional services such as
legal and accounting services.
Social networks and other online services: our Services allow you to, upon your direction, share information
with social networking services, such as Facebook. You understand that the use
of your information by any social networking website will be governed by the
privacy policies of these third party platforms and your settings on that
platform. We encourage you to read their privacy policies.
Advertising partners: we work with third party advertising partners to show you ads
that we think may interest you. Some of our advertising partners may be members
of the Network Advertising Initiative (https://optout.networkadvertising.org/?c=1#!%2F) or the Digital Advertising Alliance (https://optout.aboutads.info/?c=2&lang=EN). If you do not wish to receive personalized ads, please visit
their opt-out pages to learn about how you may opt-out of receiving web-based
personalized ads from member companies. You can also access any settings
offered by your mobile operating system to limit ad tracking, or you can
install the AppChoices mobile app to learn more about how you may opt-out of
personalized ads on mobile apps.
Purchasers of our business: personal information may be disclosed or transferred to service
providers, advisors, buyers or prospective buyers in connection with the
consideration, negotiation, or completion of a corporate transaction in which
we are acquired or merged with another company or we sell, liquidate, or
transfer all or a portion of our assets.
Law enforcement, regulators and other parties
for legal reasons: third parties who we are
under a legal obligation to disclose your personal information to or to whom we
believe disclosure of your personal information is necessary or appropriate to
protect our rights, property or safety or to protect the rights, property or safety
of others. For example, we may provide information to the United States Customs
and Border Protection agencies if you are travelling to the USA. We may also
disclose personal information to third parties to help detect and investigate
fraud and other illegal activities, and breaches of any agreement we have with
Other third parties: with your permission, we may share your contact details with
selected third parties so they can provide you with information about travel
offers that they believe may be of interest to you.
We may also provide third parties with aggregate statistical
information and analytics that cannot reasonably be used to identify you.
Our Services are about providing you with the latest hotel and
luxury travel offers. When you sign up to our service, you recognize that we
will contact you regularly with information about the travel offers we market.
Most marketing messages we send will be by email but occasionally we may also
contact you by mail. If you are
using our website or app we may also send you push notifications if you accept
to receive them. If you do not want to receive, or wish to reduce, marketing
messages from us, you will be able to tell us by changing your marketing
preferences in your account.
Location information: If you have previously given us permission to collect your precise
location information, you can prevent your device from future sharing of
precise location information at any time through your device’s operating system
Marketing communications: From time to time, we may send you marketing communications by
email, or app push notification. You can change your email marketing
preferences at any time by following the instructions outlined below, or by
accessing your marketing options in your account.
Email – you may opt out of future
marketing emails from us by clicking on the unsubscribe link at the bottom of
our marketing emails. Please be aware that even if you opt-out of receiving
marketing messages from us, you will continue to receive administrative messages
from us. If you have an online account with us you can also opt-out of
marketing emails through your account settings.
notifications – you can change your push
notification preferences at any time in the
account settings for the app.
Third party offers: From time to time we include offers from selected third parties
that we think will be of interest to you in our newsletters. If you decide you
no longer want to receive such messages, you can tell us not to send such
messages through your account settings.
make reasonable efforts to implement appropriate technical and organizational
measures to protect your personal information against accidental or unlawful
destruction, loss, change, or damage. However, we cannot guarantee the security
or privacy of your personal information because no electronic transmission or
storage of information can be entirely secure.
OF YOUR PERSONAL INFORMATION
If you choose to
use the Services from the EU or other regions of the world with laws governing
data collection and use that may differ from U.S. law, then please note that
you are transferring your personal information outside of those regions to the
United States for storage and processing. Also, we may transfer your data from
the U.S. to other countries or regions in connection with the storage and
processing of data, fulfilling your requests, and operating the Services. By
providing any information, including personal information, on or to the
Services, you consent to such transfer, storage, and processing.
LINKS TO THIRD PARTY SITES
Our site may, from time to time, contain links to other websites,
products, or services that we do not own or operate.. If you follow any of
activities on these third party services or any information you disclose to
these parties, and that we are not responsible for their privacy practices.
Please check their privacy policies before you submit any information to them.
We do not knowingly collect, maintain, or use personal information
from children under 13 years of age, and no part of our Services is directed to
children. If you learn that a child has provided us with personal information
material way, we will notify you through the Services, by email, or by other
posted on this page. The “last modified” date at the bottom of the page
welcome and should be addressed to:
590 Madison Avenue
New York, NY 10022
Service on 9 June 2020.
If you are a California resident, please refer to our Privacy Notice for California Residents, available here.