Up to 64%—Mexico 5-star escape for 2 incl. $200 credit

Review of Conrad Punta de Mita July, 2026 After visiting and enjoying Conrad Punta de Mita three times in the last three years and writing a gushing review after the first visit, it is now time to follow up with an update after our visit this July, 2026. All resorts evolve and offer different experiences each time we visit. Sometimes they improve, sometimes not. Unfortunately, this visit was a disappointment compared to our past experience at this resort in a way that may indicate deeper management issues at this resort. First the good news. The beach remains fabulous, clean and good for body surfing. The extensive pool complex includes a dedicated children's area, very large with a slide the kids love, as well as a separate, extensive adult pool complex that is quiet, pristine and relaxing. We love this layout as opposed to having everyone all in the same pool or two. The landscaping is abundant, verdant and well maintained. Finally, I can’t say enough about the staff who bend over back wards to serve every need you may have. The first disappointment occurred during check in after arrival at three pm. They had no room ready for us ! I've never been to any hotel in my life that did not have a reserved room ready for us to occupy shortly after arrival. The representative handling our check in, Gladys, seemed to have difficulty navigating the software she was using. When I inquired what the issue was she became borderline rude and indignant that I should ask. We cooled our jets at the lobby bar with shots of tequila that became complimentary after explaining our plight to the bar manager. That took the edge of the hour and a half it took the staff to prepare a room for us. Kudos to the lobby bar manager ! Second disappointment was room service. We always order room service the first night so that we may unwind and relax while unpacking. I don’t mind paying for expensive room service here as it has always been generous and excellent. We ordered the taco entree plate that included three tacos. And a separate entree order of four chicken quesadillas. I was shocked to see how they had shrunk the portions since our last visit. I truly thought they had sent us the children's portion off the menu. They were not even enough for the two of us. Third disappointment and a big one was the lack of control allowed of the ac in the room. We don’t like sleeping with noisy cold air blowing on us all night. We prefer to allow the quiet ceiling fan to keep us comfortable through the night. The ac system would not shut down completely no matter what setting I tried, including off ! The system would cycle off for five minutes and then back on for five minutes no matter how I set the thermostat. Very noisy, turning itself on and off literally every five minutes ! Called maintenance / housekeeping the next morning to see if they could correct this defect. The maintenance tech came in and attempted to fix it, including replacing a part on the system. He declared it to be fixed and I gave him a five dollar tip. Only to find out that night, the fix didn't take. So back to the on again off again ac for the night. I even tried turning the thermostat all the up and letting it run non-stop. That discontinued the on again, off again problem but it was like sleeping in a noisy refrigerator ! Needless to say we didn’t sleep well this whole trip. In addition the beds were soft and lumpy. Maybe due for replacement ? These disappointments added up to a sub par experience at the Conrad Punta de Mita on this trip. We will go back to some of our other favorites in Puerto Vallarta until I see reviews indicating improvement in these areas. We may try the Hilton in Los Cabos to see how it compares.

Very peaceful and great staff

Beautiful view good service great adult pool

Some areas showing rust and are in need of painting. The beach needs to raked/groomed a bit.

Always a great experience especially due to the attentive staff. throughout the hotel grounds.

The only challenge I faced was due to missing my flight for my first day I was not able to get a refund for that night!!

From Check in to Check out and everything in between, it was easy, relaxed, and enjoyable.

Staff were great. Shout out to Carlos, our golf cart driver to our room; Hugo who brought our room serviced dinners; and Victor, the security guard at the pool/beach

Beautiful resort. Great service!

Beautiful room, great view, excellent food.

Not very many activities, and even some listed did not happen. So value for money could be better. Very clean and gorgeous property . Excellent buffet breakfast!

The grounds are beautiful. We enjoyed the buffet, game room and pool. The refrigerator was to the side of the cupboard it belonged in instead of inside. I asked them to please put it inside and they never did. The service wasn’t the best all the time. Sometimes it was very good other times it took us 20 minutes to get a cup of coffee. I was served the worst pina colada I’ve ever had and it was priced at nearly $20. Everything is way overpriced, especially for Mexico. $10 for a beer?!!

Shocked at the cost of dining.

Refinish the hot tub as the surface is rough and sharp. Many people complained about this when they stepped in the hot tub.

My husband and I celebrated my birthday at Conrad Punta de Nita! It is a very beautiful hotel with a friendly and attentive staff!

Unless you plan to stay at the hotel the entire time, I would recommend a rental car for visiting the area.