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Playa del Carmen

Grand Hyatt Playa Del Carmen Resort

Karl Klockars
Deal Expert

Why We Love This Hotel

  • "One of the only luxury resorts in downtown Playa del Carmen," with "jaw-dropping design" (Oyster.com)
  • Features multiple infinity pools (including an adults-only option) and a stretch of white-sand beachfront
  • Spacious rooms include furnished balconies, rainfall showers and floor-to-ceiling windows

100%
Enjoyed This
"The service was good, not great. Rooms were very nice though. Linens were also great. The deal said they’d replenish the mini bar (as its included) but they did not even when I called and asked and they said they would. There was a VERY LOUD wedding reception that went on until midnight one night. Our room was right by the party room apparently. It basically ruined my night sleep. The hotel should not have put us in this room knowing a wedding reception would be partying until midnight during our stay. It was insanely loud. Disappointing. Overall I’d give this place a solid 3.5 stars. I’d recommend it if someone can get a deal but otherwise I’ll be going back to Andez Mayakoba next trip."
Katrine
Mar 4, 2020 - austin, TX, USA
See All 14 Member Ratings

Rooms & Rates

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Overview

Guests of the Grand Hyatt Playa del Carmen can have two different south-of-the-border experiences in one. First, the classic "toes in the sand, drink in your hand" vacation can be yours, if that's what you want — but for guests looking to get into the restaurants, cantinas and shops of Playa del Carmen's Fifth Avenue, it's all just minutes away. 

Rooms here are "gorgeous, with design inspired by the beachfront location" (Oyster.com) and offer floor-to-ceiling windows with resort, garden or partial ocean views. There are also 47-inch flat-screen TVs, rainfall showers, coffeemakers and minibars; the spacious layouts start at over 400 square feet. Upgrade to a Grand Suite for extra space, an oceanfront view from the spacious terrace and club lounge access. 

The all-inclusive package includes unlimited dining at La Cocina's breakfast and lunch buffet, The Grill at 1-26 (a live-charcoal steakhouse; reservations required) and the Sushi N' Raw Bar, featuring poke bowls and sake cocktails. Guests can enjoy endless cocktails at multiple bars, at the pool and on the beach. All-inclusive stays feature access to the wet areas at Cenote Spa, a discount on spa treatments, plus activities like cocktail-mixing lessons and yoga classes.

Located on a stretch of white sand leading to the gentle turquoise waters of the Mexican Caribbean, the resort has amenities aplenty for daytime relaxation. Guests can sun on the hotel's beach, lounge by an oceanview infinity pool, or unwind with a facial or body treatment at the high-end spa. Downtown Playa del Carmen and its popular Fifth Avenue tourist strip is less than a five-minute walk from the hotel. Guests can also reserve trips to places like Cozumel, the Xcaret nature park, Tulum and Chichén Itzá. 

Amenities

General

  • Infant cots / cribs
  • Bar
  • Kids' club
  • Newspaper / magazines
  • Extra beds / roll away beds
  • Games room
  • Gym / fitness center
  • Hot Tub / Jacuzzi
  • Outdoor pool
  • Pool bar
  • Restaurant
  • Sauna / Steam Room
  • Pet-friendly
  • Spa
  • Extra beds (fees apply)

Services

  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • Airport transfer (fees apply)
  • Baby-sitting service on request
  • Beauty treatments / massages (fees apply)
  • Bike rental
  • Concierge service
  • Hair salon (fees apply)
  • Laundry / dry cleaning
  • Room service (limited hours)
  • Safe in reception (fees apply)
  • Shuttle service (fees apply)
  • ATM
  • Baby-sitting service (fees apply)
  • Currency exchange

Room amenities

  • Air-conditioning
  • Coffee / tea-making facilities
  • Iron and ironing board
  • Mini bar
  • Outdoor space for some rooms
  • Pay-per-view / movies on demand
  • Safe
  • Sitting area
  • Flatscreen TV

Internet

  • Internet access

Bathroom

  • Bathrobes
  • Hair-dryer
  • Bathtub (in some rooms)
  • Slippers

Parking

  • Valet service (fees apply)

Accessibility

  • Accessible bathroom in some rooms
  • Accessible meeting room
  • Accessible parking
  • Accessible pool area
  • Accessible restaurant
  • ADA compliant rooms
  • Facilities for guests with special needs
  • Roll-in shower
  • Wheelchair accessible

Policies

Check-in: Standard Time is 3pm.
Minimum age required to check in: 18.

Checkout: Standard Time is 12pm.

Children and additional guests: Up to 2 children 4 and under may stay free of charge when using existing bedding.
Crib/Pack 'n Play available upon request, free of charge, for children 1 and under.
Extra bedding available upon request: $55 per night.
Extra guest charges will apply as follows:
$45 plus tax per night for children 11 and under.
$109 plus tax per night for older children and adults.

Please note the Extra Person's fee will be charged at the hotel upon check out and will not reflect accordingly on the reservation confirmation page. 

Pets: Pets are allowed on request. Charges will apply.
Maximum weight: 45 pounds.

A non-refundable cleaning fee of 80 USD per stay for standard rooms and 100 USD per stay for suite rooms will be charged upon arrival. 

Fees: A resort/facility fee of $10 plus tax, per night will be added to the total price of your stay upon check out.

The resort fee includes:

  • In-room Nespresso Machine and capsules with daily refill
  • Tea selection, replenished daily
  • Daily Newspaper (local and USA Today)
  • Glass of Sparkling wine upon arrival
  • 24h Gym access Daily children’s activities
  • Pool-side Flavored water Sunscreen/Sunblock provided at Pool Area
  • Mosquitoes Repellent provided in Pool Area and guestrooms
  • Pool-side fruit treats, popsicles and cold facial towels
  • Use of Bicycles/helmets
  • Discount Kid’s Club access (One hour per kid, per stay at Tortuguita kids club activities change daily which may include cooking class, giant Jenga, Mr. Potato, Chuck O, and piñata)
  • Daily adult resort classes (changes daily which may include cooking, massage, mixology, dance)
  • Daily movies at Hashtag Cinema (films changes daily)
  • Premium Wi-Fi
  • Valet parking for one car per room

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Have a Question? Contact Travelzoo.

Customer Service available Mon-Sun, 9am-9pm ET

Winner: People's Choice Stevie Awards for Favorite Customer Service

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

100%
Enjoyed This
(14 Member Ratings)
Ratings & reviews reflect verified member feedback for Grand Hyatt Playa del Carmen over the past 15 months.
4.8 Ambiance
4.6 Location
4.4 Rooms
4.7 Quality of Service
4.6 Value for the Money
Show Reviews
Enjoyed Most
Great hotel!
Sara Mar 10, 2020 San Francisco, CA, USA
Enjoyed Most
The service was good, not great. Rooms were very nice though. Linens were also great. The deal said they’d replenish the mini bar (as its included) but they did not even when I called and asked and they said they would. There was a VERY LOUD wedding reception that went on until midnight one night. Our room was right by the party room apparently. It basically ruined my night sleep. The hotel should not have put us in this room knowing a wedding reception would be partying until midnight during our stay. It was insanely loud. Disappointing. Overall I’d give this place a solid 3.5 stars. I’d recommend it if someone can get a deal but otherwise I’ll be going back to Andez Mayakoba next trip.
Other Comments
Luis from front desk was awesome. Excellent service provider.
Katrine Mar 04, 2020 austin, TX, USA
Enjoyed Most
This all-inclusive deal is over the top. The provided room along with the available food and beverage options are an incredible value. The resort is in an excellent location directly on the beach within easy walking distance of shopping. The resort employees genuinely seem to enjoy working there and go out of their way to provide great service. If you are looking for a Mexican experience this isn’t it. This is exactly like being in a US based Grand Hyatt. The menu’s are very US which seems to appeal to the affluent local community as there are a number of locals at the breakfast buffet. All of the prices for food, drink, spa, etc. are on par with what you would find at a Grand Hyatt in the US. Again, the all-inclusive deal is an incredible value. The hotel provides a comprehensive list of what is available to their all-inclusive guests. Eat, drink, and play within those parameters and you will have an excellent experience at an amazing value.
Lawrence Dec 22, 2019 Melbourne, FL, USA
Enjoyed Most
Great large resort with beautiful beach. Attentive staff. Bought the all inclusive package which is a bargain at $300/ night. Dining options are very good with a sushi place and high end restaurant open at night. The other dining option has a great breakfast buffet and lunch options such as a killer hamburger for lunch. Gym is well equipped. Overall a steal at the price.
james Dec 14, 2019 Galveston, TX, USA
Enjoyed Most
Great hotel. The pool and dining options are amazing. Staff is friendly, helpful and attentive. Be sure to visit the spa...its gorgeous.
Elizabeth Dec 13, 2019 Denver, CO, USA
Enjoyed Most
Great food with the all inclusive package. The all inclusive package doesn't include everything as there are many food/beverage items not included. Hotel has a day club in front of it which is loud and out of place. It does close at 7 though. Service is great.
Christopher Dec 11, 2019 Stockbridge, GA, USA

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