Chelsea
$159 & up – Suite at NYC Boutique Hotel, 50% Off
Stewart Hotel
The Deal
TOP 20 - Sells out quickly! Book by June 6
Nearly all of the city's top attractions are convenient to the Stewart Hotel, which is a five-minute walk from Macy's Herald Square, the Empire State Building and 15 different subway lines. When you're not exploring NYC, spread out in suites with kitchens and room for up to four people. Even better: Get 50% off rates and a waived facility fee, exclusively for Travelzoo members.
- What's included:
- Stay in a Studio Suite King with Kitchen
- $159-$169 per night ... Sundays, May-August
- $199 per night ... Mondays-Saturdays, July-August
- $229-$249 per night ... Mondays-Saturdays, May-June
- Waived nightly facility fee (regularly an additional $30 per night), making Wi-Fi and fitness center access free
- 20% discount at Niles Restaurant and Bar for dinner
- Studio Suite Doubles and One Bedroom Suites also on sale
- Travelzoo Tip: With the theater district nearby, check out these Broadway deals.
- Price based on up to four guests sharing a room
- Refundable price; book now and cancel later if needed
- Valet parking is $70 per night with no in/out privileges
- Pet-friendly upon request (additional fees apply)
What you need to know:
Why We Love It
- Top-rated tourist sites are right outside -- it’s only a few blocks to Madison Square Garden and the Empire State Building
- Times Square is about 10 blocks north, and Chelsea is just a few blocks south
- The Herald Square neighborhood has heaps of shopping -- many popular and affordable clothing brands have their biggest stores here
Overview
In lower west midtown, a neighborhood that's popular with tourists merges with a neighborhood that's popular with locals, and this hotel is right where they meet. If you’re in town to see the major sights, you’ll find them along the streets just north of you: Madison Square Garden, Penn Station and the Empire State Building are all within five blocks. Times Square is about 10 blocks north -- you can see it glowing straight up Seventh Avenue. In the Herald Square area, many fast-fashion and affordable clothing companies have opened some of their largest stores.
If you’re seeking a quieter pace along the lines of how locals live, head south of the hotel to the Chelsea neighborhood. A district that was home to an artistic fringe decades ago is now affluent with families and professionals. There are stylish restaurants and cozy home shops, as well as the Fashion Institute of Technology and Upright Citizens Brigade improv comedy theater.
Rooms have beamed ceilings and oversize monochromatic floral murals. Some have sofas and work areas, and studios and suites have sleek kitchenettes.
From the press:
- “A welcome retreat from the hustle and bustle of lower Midtown … a hidden gem with sumptuous design … filled with dramatic, eye-catching details” -- New York magazine
Amenities
General
- Infant cots / cribs
- Bar
- Newspaper / magazines
- Fitness classes
- Restaurant
- Nightlife / entertainment
- Pet-friendly
- Extra beds (fees apply)
- 100% smoke-free
Services
- 24-hour front desk
- 24-hour security
- Concierge service
- Currency exchange / ATM
- Laundry / dry cleaning
- Room service (limited hours)
- Business center
- Safe in reception
- ATM
Room amenities
- Air-conditioning
- Central heating
- Coffee / tea-making facilities
- Fridge
- Iron and ironing board
- Kitchenette in some rooms
- Mini bar
- Outdoor space for some rooms
- Safe
- Sitting area
- Flatscreen TV
- iPod/iPhone docking station
Internet
- Internet access (fees apply)
- Wi-Fi in guest rooms (fees apply)
- Wi-Fi in public areas (fees apply)
- High-Speed Wi-Fi (fees apply)
- Internet access
Bathroom
- Bathrobes and slippers
- Hair-dryer
- Luxury toiletries
- Bathtub (in some rooms)
- Bathtub or shower
Parking
- Off-street parking (fees apply)
- Parking (fees apply)
- Valet service (fees apply)
Accessibility
- Accessible bathroom in some rooms
- Accessible meeting room
- Accessible parking
- Accessible path of travel
- Accessible restaurant
- Accessible spa
- ADA compliant rooms
- Facilities for guests with special needs
- Roll-in shower
- Wheelchair accessible
Please note: Some amenities may not be available in all rooms and some amenities or services incur an additional charge and are subject to change. Please check with the hotel directly.
Policies
Check-in:
Standard Time is 4pm. Minimum age required to check-in: 18.
Please note that an incidental hold could be placed upon booking, but will fall off in 5-7 business days.
A nightly incidental hold of $75 (subject to tax) will be placed on the credit card presented upon check-in. Any unused portion of the hold will be released upon check-out and, based on your bank or financial institution, could take 7-14 days for the funds to be completely released. The incidental hold amount is subject to change without notice and at the discretion of the property.
Checkout: Standard Time is 11am.
Children and additional guests: Children under age 16 stay free of charge when sharing parents’ room and using existing bedding (on request). Cribs available on request, free of charge for one child under age 2. Extra bed available on request and in the King or Queen Rooms only: $30 (subject to tax) per night. Charges will be added to your bill at the hotel.
Pets: Pets are allowed on request, and will be charged a daily cleaning fee of $50.00 (subject to tax). Charges will be added to your bill at the hotel.
Fees:
A Facilities Fee of $30 plus tax per night has been waived when booking the Travelzoo Deal.
The Facility Fee includes: WiFi, fitness center access, unlimited use of business center, complimentary local and international calls and 20% off of Niles restaurant for dinner.
An Occupancy Fee applies per room/ per night and is based on room type booked:
$3.50 applies to the Studio Suite
$5.50 applies to the Studio Suite with Kitchen & Studio Suite Double with Kitchen.
$7.50 applies to the One Bedroom Suite with Kitchen.
The Occupancy Fee of $7.50 will be applied to the nightly rate for all bookings / room types and the correct amount for the Studio Suite, Studio Suite with Kitchen & Studio Suite Double with Kitchen will be charged directly at hotel.
Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Additional details:
The hotel offers Valet Parking for $70.00 (subject to tax) per day for standard size vehicles and $75.00 (subject to tax) per day for oversize vehicles or Self-Parking for $55.00 (subject to tax) per day for standard size vehicles and $65.00 (subject to tax) per day for oversize vehicles. Does not include in and out privileges. Charges will be applied to your bill at the hotel. This rate is subject to change without notice and at the discretion of the property.
When You Can Go
July-August; May-June also on sale
Enjoyed This
(377 Member Ratings)
(377 Member Ratings)
"Location was perfect! Room size was impressive for New York. Very close to subway stations and in walking distance to Times Square."
Haleh
May 10, 2018
Slaughter, LA, USA
Getting There
LaGuardia airport is about 25 minutes east by taxi, and the fare will run about $30. JFK airport is about 45 minutes southeast by taxi, and the fare is a flat $52 plus taxes, tolls and tip.
Have a Question? Contact Travelzoo.
- 1-877-966-0000 U.S. and Canada (toll-free)
- +44 (0) 20 3564 9000 U.K. and Europe
- Email Us
Customer Service available 24 hours
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Enjoyed This
(377 Member Ratings)
(377 Member Ratings)
Ratings & reviews reflect verified member feedback for The Stewart Hotel (Highgate Hotel) over the past 15 months.
Show ReviewsHide All
Ratings & reviews reflect verified member feedback for The Stewart Hotel (Highgate Hotel) over the past 15 months.
4.0
Ambiance
4.6
Location
3.8
Rooms
4.5
Quality of Service
4.2
Value for the Money
Enjoyed Most
Location was perfect! Room size was impressive for New York. Very close to subway stations and in walking distance to Times Square.
Haleh
May 10, 2018
Slaughter, LA, USA
Other Comments
Room didn’t have a clean feeling, extremely old and loud AC so we weren’t able to use it while sleeping and the air was extremely stuffed. Bathroom is very out-dated and pretty ran down.
During checking we were advised that there was a room ready for us and we agreed to check in but then right away were advised that it’s extra $50 for early check in but they would drop it to $25. What kind of customer service is that? We didn’t even ask for early check in , just luggage drop off.
Marina
May 07, 2018
Lauderdale By The Sea, FL, USA
Enjoyed Most
great location, across from MSG. Staff was top notch, professional and helpful. Niles restaurant provided good casual dining, lively bar postgame.
Other Comments
Service is paramount to me as I've been in service industry 40+ yrs and Stewart staff was great.
Debra
Mar 06, 2018
Chesterfield, NJ, USA
Other Comments
The rooms are bigger than any I've seen in NYC especially for the money. We had 2 issues, the room was very hot and there didn't seem to be any controls. I called the hotel and it was fixed right away. The second issue was that we had no shower water pressure on the 15ht floor. This was more serious an issue; we didn't call to see if it could be fixed easily as we had to leave but I'm guessing not. Other than that the location, price and room were great.
Robin
Apr 08, 2018
Owings Mills, MD, USA
Enjoyed Most
I enjoyed the hospitality of the front desk and the central location of the hotel for accessing the sites of New York City. We could walk to most of the sites. It was a terrific one week stay!
Other Comments
The hotel was great for our stay. However, I am not sure that the front desk needs to "upsell" more expensive rooms when you initially register for your stay. This happened with both ourselves and another couple. Further, our fridge was not operating when we arrived. After further investigation I discovered that it was unplugged. It worked initially, after being plugged in, but then did not a day later. I appreciated having an iron and ironing board and having access to a balcony was a nice feature despite the limited view. One day our room was not done up. Overall we received good value for our money.
Vicki
Mar 03, 2018
Nanaimo, BC, Canada
Enjoyed Most
after complaining and agreeing to a surcharge of $30/night plus increased taxes, the room , and bathroom were satisfactory. But travelzoo, or the hotel mislead me about what (deluxe double) means. And the hotel insisting I booked a standard room was "fake news"
Other Comments
I booked a deluxe double. Hotel (Stephen) insisted i booked a standard room. They put us in a miserable room...and only by agreeing to pay $30/night ($90) more were we transferred to a studio...which could be classified as deluxe double. Charges were $925.32...or $103.27 more than Travelzoo's "total price".( including nonsense charges (occupancy tax,NYS development tax, and upgrade charge.
I feel ripped off.
Norman
Mar 25, 2018
Palm Springs, CA, USA
Enjoyed Most
We were a late arrival after midnight from London and were upgraded to a one bedroom suite. Very appreciated.
Other Comments
Staff were very cheerful and professional!
Katherine
Feb 28, 2018
Syracuse, NY, USA
Enjoyed Most
Location and kitchenette with refrigerator
Other Comments
The rooms are in need of a serious upgrade, the bathroom is tiny even by NY standards and lots of street noise 24/7 especially blaring sirens being next to a fire station.
James
Feb 26, 2018
Newton, MA, USA
Enjoyed Most
The location in Times Square was great except for the outside noise. The hotel does provide ear plugs,though which was great!
Kim
Mar 02, 2018
Tucson, AZ, USA
Enjoyed Most
Location and good hoteo for the travelzoo cost
Sue
Mar 03, 2018
Courtenay, BC, Canada
Enjoyed Most
location; cleanliness
edward
Feb 26, 2018
Santa Clara, CA, USA
Enjoyed Most
Location, cleanliness
edward
Feb 26, 2018
Santa Clara, CA, USA
Other Comments
Had some difficulty with daily room service. Otherwise, great value for the money.
Jerri
Feb 27, 2018
Flower Mound, TX, USA
Enjoyed Most
location
Barbara
Feb 22, 2018
Cambridge, MA, USA
Enjoyed Most
the restaurant and customer service
Other Comments
shower was small
sybil
Feb 20, 2018
Gwynn Oak, MD, USA
Enjoyed Most
Large room
Marie
Feb 07, 2018
Bay Shore, NY, USA
Enjoyed Most
The Staff service & helpfulness
Other Comments
Near Empire State Building, Madison Square Garden & Times Square
Jose
Feb 02, 2018
Albuquerque, NM, USA
Enjoyed Most
Location
Joseph
Jan 26, 2018
Atlanta, GA, USA
Enjoyed Most
Location, comfort, cleanliness, Quiet!
marisa
Feb 06, 2018
richmond, AL, USA
Enjoyed Most
Location and friendly staff
Other Comments
Would of rated rooms higher but the room I got looked nothing like the one on the website.
It was big but was in dire need of refreshing.Bathroom was the size of a small closet
Bradley
Feb 19, 2018
Saratoga, CA, USA
Enjoyed Most
Location, price and size of room.
Marie
Feb 20, 2018
Arlington, VA, USA
Enjoyed Most
Ease of booking
Other Comments
The hotel was a bit old but for price was a great value. Only issue is that even in a high up floor we could still hear alot of street noise and the bathroom was small. Otherwise kitchen was fantastic and beds were comfortable.
Mirelis
Feb 18, 2018
Marlton , NJ, USA
Enjoyed Most
From check in to check out everything was perfect, my boyfriend and I needed a get away from our regular programming. We actually live in New York but never have time to enjoy the city. Ms. Eugenia Emartinez, the front desk manager made our experience super awesome. We both had a long day preparing our son for our get away, all we wanted to do was rest. She gave us a bottle of Rose on the house so we could just relax, I definitely recommend staying here and we will be back. Thank you for everything.
Winelle
Feb 18, 2018
Virginia Beach, VA, USA
Enjoyed Most
We brought our dogs to show at Westminster Dog Show. Stewart was great about the dogs. The whole trip went really well. We especially loved Niles Bar, a real New York bar. Everyone drifted in there at some point. And the cocktails were great.
Sharon
Feb 17, 2018
Brooksville, FL, USA
Other Comments
The window air-conditioner needs replaced it made too much noise it was either too hot or too cold in the room
Charles
Feb 17, 2018
Boothwyn, PA, USA
Enjoyed Most
location location location!
Catherine
Feb 05, 2018
Alexandria, VA, USA
Enjoyed Most
The room was very spacious and the bed was very comfortable. The location was fantastic since we come into the city via penn station.
Other Comments
Only negative was the size of the shower. The bathroom as a whole was tiny which was fine but the shower was reduculously small...could barely turn around in it.
Gail
Feb 19, 2018
Riverhead, NY, USA
Enjoyed Most
The location was brilliant - right in the middle of it, easy to walk everywhere, lots of food places nearby! And the staff were lovely too :)
Other Comments
Room was really lovely with a great big bed.
Fennie
Feb 11, 2018
King's Lynn, United Kingdom
Enjoyed Most
The friendliness and courtesy of the staff.
Gary
Feb 04, 2018
Gaithersburg, MD, USA
Enjoyed Most
Access to everything nearby
Other Comments
The Stewart Hotel was a hit and we look forward to a return visit in the future
Robert
Feb 22, 2018
West Haven, CT, USA
Other Comments
A good value but beware of the Firehouse nearby. Sirens going ALL night. Also the room was very hot so we had to open the window which made the noise even louder.
Kathleen
Jan 14, 2018
Damascus, PA, USA
Enjoyed Most
location; room
Other Comments
The front desk was very nice; room was larger than I expected; bed was very comfortable; there was outside city noise but nothing one wouldn't expect from a city like NYC
Robert
Jan 12, 2018
East Stroudsburg, PA, USA
Enjoyed Most
location, ambiance, staff
Other Comments
They randomly upgraded my room to a phenomenal suite so that rocked. Very friendly staff all round.
Sharon
Dec 14, 2017
Somerville, MA, USA
Enjoyed Most
Easy check in, great location, spacious rooms.
jordan
Jan 25, 2018
Marlborough, CT, USA
Enjoyed Most
The guest service
LaShana
Jan 07, 2018
Ellenwood, GA, USA
Enjoyed Most
Overall, nice comfortable hotel. Was The Affinia and remodeled to ne more modern and boutique.
PROS:
Plenty of shopping, bars and restaurants nearby
Cabs are frequent out front
Clean room and facilities
Friendly staff
Valet parking ($70)
Larger room for NYC (but tiny shower)
Elevators fast and plentiful
Bar (Nile’s) connected to hotel
Great deal thru TravelZoo
Very Nice décor and design, cool lobby
Small fridge in room
Other Comments
CONS:
All of the cons are beyond the hotel’s control, but are worth mentioning if you are planning a visit.
Busy area. Cross the street from MSG
Fire station 2 blocks away – day and night activity
A/C was ancient and VERY noisy
View depends on the room/floor
Kevin
Jan 20, 2018
Drums, PA, USA
Enjoyed Most
Big spaces, nicely decorated.
Other Comments
Friendly staff, great location.
Cheryl
Jan 22, 2018
Trempealeau, WI, USA
Other Comments
The room was very dated, dirty and in need of updates. We were able to change rooms due to the lack of cleanliness but the second room wasn't much better.
Mary
Jan 13, 2018
Westerly, RI, USA
Enjoyed Most
I enjoyed the large, beautiful room as well as the hotel location across from Penn Station. It was within walking distance to the Empire State building, Herald Square and Madison Square Park.
Other Comments
The staff was very friendly and helpful.
Grant
Jan 26, 2018
Jamaica, NY, USA
Enjoyed Most
Freindly
Other Comments
Friendly responsive
stuart
Jan 22, 2018
Williamstown, MA, USA
Enjoyed Most
Staff
Other Comments
Staff were excellent. Breakfast on 1st day was super. One second day, eggs were burnt, and no one came back to the table. I had to go find the waiter to get the bill! Rooms are tired, but clean and comfortable.
Laurie
Dec 23, 2017
Rochester, NY, USA
Other Comments
Bathroom and shower was tiny!
Kara
Jan 21, 2018
Chicago, IL, USA
Enjoyed Most
The room was cozy, large, and had a lot of character.
Mindy
Dec 27, 2017
Dayton, OH, USA
Enjoyed Most
Location and size of room
Gemma
Jan 23, 2018
Chester, United Kingdom
Enjoyed Most
Great location!
Jean M
Jan 16, 2018
Alexandria, VA, USA
Enjoyed Most
The size of the room.
Other Comments
We enjoyed our stay at the Stewart. The room was very large for New York City. Since we used the Megabus to get to New York, the location was convenient for that. It is an old hotel, but, I think the new owners are addressing that. Our room was attractive and very clean. One problem we had was the noise we heard and could not figure out what it was until the next morning. We were right next to the service elevator. If we would stay there again we would certainly ask for a room in a different location. The Niles restaurant was attractive and prices were typical for New York. The service was not very good though, but, food was. We enjoyed a visit to the bar where one of the bartenders, Mickey, was a delight.
Sandra
Jan 08, 2018
Baltimore, MD, USA
Enjoyed Most
Location
Other Comments
Make sure your room isn't on the Madison Square Garden side. It was noisy.
Matthew
Jan 12, 2018
Northbrook, IL, USA
Enjoyed Most
great location, right across from Penn Station. bright room with comfortable bed.
janet
Jan 08, 2018
San Diego, CA, USA
Enjoyed Most
Upgraded us to a suite! Location was great, super close to MSG
Gina
Jan 16, 2018
Warwick, NY, USA
Enjoyed Most
We were on holiday break from West Point and the hotel clerk upgraded our room to a suite when they asked us about where we were from etc. the staff was wonderful !!! Thank you
Karol
Jan 05, 2018
Valparaiso, IN, USA
Enjoyed Most
The staff was most accommodating. Our daughter-in-law needed a frig for medical reasons. That was absolutely no big deal for the Stewart Hotel staff.
Other Comments
Location is great and convenient, the rooms we were upgraded to were suites (thanks so very much!) We found everyone on the staff to be very friendly and helpful. It's easy to access the subway and excellent restaurants in this part of town. Thanks for a great stay!
Laird
Jan 16, 2018
Pittsford, VT, USA
Enjoyed Most
Large, spacious room.
Other Comments
Not happy about heater banging at night between 12:30 and 2:30 a.m.
Meryl
Jan 26, 2018
Ventnor City, NJ, USA
Enjoyed Most
location
Marty
Jan 15, 2018
Wakefield, RI, USA
Enjoyed Most
Living area in the room
Honorah
Dec 23, 2017
LelandLeland, NC, USA
Enjoyed Most
location
Elizabeth
Jan 16, 2018
Washington, DC, USA
Enjoyed Most
Location was amazing
Other Comments
The AC insulation box was leaking a LOT of air into the room.
Bed was very comfortable and room size was great.
Bathroom was small but sufficient - could have had hotter water in the shower
Cynthia
Jan 09, 2018
Houston, TX, USA
Enjoyed Most
Very helpful staff
Other Comments
Great location
Elaine
Jan 08, 2018
Leland, NC, USA
Enjoyed Most
Location size of room
Cheryl
Jan 12, 2018
Essendon, VIC, Australia
Other Comments
The Stewart Hotel staff is exceptionally friendly and helpful.
Sara
Jan 20, 2018
Denver, CO, USA
Enjoyed Most
Service
Other Comments
Benjamin was a great help! Very accommodating
Keri
Jan 07, 2018
Warrington, PA, USA
Other Comments
The only complaint we had really was that the radiator kept rattling all night, which was not great, otherwise a good deal!
Meredith
Jan 10, 2018
Chicago, IL, USA
Enjoyed Most
Great location, fantastic service, nice big room.
Other Comments
Carpets and paint job in some places could use refurbishing, but everything was clean and otherwise presentable. Location was convenient, but noise from traffic and Madison Square Garden across the street was annoying.
Jennifer
Jan 22, 2018
Columbia, MD, USA
Enjoyed Most
Perfect location and great customer service/staff
Jennifer
Oct 04, 2017
Belle River, ON, Canada
Enjoyed Most
Fantastic location, the staff are really friendly & helpful. We had the 1 bedroom suite & it was huge !
Other Comments
Thank you to Sarah on the front desk for the room upgrade.
Paula
Nov 11, 2017
London, United Kingdom
Enjoyed Most
Location if taking the train can't be beat.
Other Comments
Nowhere NEAR as nice as the photos. Very dated. Carpet felt sticky and dirty. Rooms in disrepair in need of paint and a facelift for sure. And TINY. Also, when I called to confirm the room type I had paid for with Travelzoo, they would not honor it. I had to make several calls to get it fixed. Upon arrival, they'd switched me back to a lesser room . I had to have the battle all over again at the check in desk.
Sarah
Aug 01, 2017
Washington, DC, USA
Enjoyed Most
Location! Literally right across the street from Penn Station and Madison Square Garden.
Other Comments
Wonderful staff and easy check-in. Large room and comfortable bed. The waiters at the restaurant were exceptional.
Frank
Dec 17, 2017
Boone, IA, USA
Other Comments
Requested a balcony room way in advance. Was told at check in I should have called even if it was requested at reservation time! Manager promised when I came back to check-in Sunday he would get me a balcony room. At check in Sunday, even after I called to confirm that morning, room was not available as promised. Smallest shower I have ever seen in my room 2.6"wide by 3,6" length had to turn sideways to shower! Gross old scummy tile that had not been remodeled. It is a wanna be boutique hotel that just put lipstick on;( Fresh paint & wallpaper...antique coffee machines in room with no condiments!
M'Lis
Jul 31, 2017
Oakland, CA, USA
Enjoyed Most
Location to Penn Station and confidence in hotel competence.
Other Comments
Strong guest satisfaction ethic
Dan
Jul 27, 2017
NapaNapa, CA, USA
Enjoyed Most
1.They upgraded us to a suite. 2. Staff was excellent 3. Subway/Penn Station across the street
Kenneth
Dec 21, 2017
Altamonte Springs, FL, USA
Enjoyed Most
Central location for our activities.
Other Comments
Nice room with a small kitchen. Wish they had placed more toi let paper in the bathroom. Ran out by the time we had to leave.
Rosemarie
Nov 07, 2017
Bernon Rockville, CT, USA
Enjoyed Most
The staff were very friendly and efficient. The upgrade was amazing, with a corner room to die for. The location is increblie. Across the street from Penn Station and the Subways. A tremendous value..
Donald
Dec 02, 2017
Eugene, OR, USA
Enjoyed Most
The staff
Other Comments
The bathroom was so small and the shower was moldy and gross. The sink looked like one from a campground.
There were stains on the walls and the windows thin.
Very noisy outside.
Cheryl
Dec 18, 2017
Coventry, CT, USA
Enjoyed Most
The location.
Jaime
May 15, 2017
Fairfax, VA, USA
Enjoyed Most
Helpful staff and great location!
Other Comments
Safe and secure. The room was a nice size for 4 adults.
Cori
Jul 29, 2017
Winter Haven, FL, USA
Enjoyed Most
Room size and layout, plus separate office space.
Other Comments
Bathroom wa extremely small. Just enough room in the shower for one small person to stand.
veronica
Sep 07, 2017
West Hartford, CT, USA
Enjoyed Most
all of the staff was extremely friendly...the room was comfortable...the location was very convenient for everything
Alerie
Dec 20, 2017
Apple Valley, CA, USA
Enjoyed Most
It was a great location with easy access to tons of area attractions.
Andrea
Aug 12, 2017
Lewisville, TX, USA
Enjoyed Most
Great location, easy access to subway.
Other Comments
The staff were so nice and helpful!
Elizabeth
Nov 13, 2017
Cornelius, NC, USA
Enjoyed Most
Location, the room, and the staff were amazing.
Other Comments
Upon arrival "Nana" too great care of us. He represents Stewart Hotel very well to say the least.
Jamie
Sep 28, 2017
Berkeley, CA, USA
Enjoyed Most
location and clean
Paul
Aug 15, 2017
Park Ridge, IL, USA
Enjoyed Most
The location
Other Comments
The rooms are very hot and you can't control the heat
mary
Dec 23, 2017
west long branch, AL, USA
Enjoyed Most
Good location, good Travel Zoo special price. Slow check-in process (long pass when 'promised'). The room could have used a renovation (musky scent to the room).
Other Comments
On our last day the room blew a circuit and the A/C stopped working.
Steven
Aug 20, 2017
Dublin, CA, USA
Other Comments
Dated rooms but clean. Good location. Restaurant very reasonable with good breakfast. Liked the location. Would definitely stay again.
Mary L
Nov 23, 2017
Natchez, MS, USA
Enjoyed Most
Yes it was directly across the street from Madison Square Garden and we were there to see Billy Joel that night. Perfect location
Other Comments
Honestly I read all the reviews and so many people said how dirty it was. I could have lived with the room. Very big for NYC. When I woke up the next morning and the sheets were down, it looked like blood stains on the sheet. Unacceptable. Also we got there real early and I understand that check in is 4pm. However the guy at the desk said he would put in a rush for us so we adjusted our plans for the day. When we came back another guy at the front desk said he had no idea when it would be ready but they would call us. No call ever.
John
Nov 20, 2017
Phoenixville, PA, USA
Enjoyed Most
I got a great price thru Travel Zoo.
Other Comments
Crazy draft coming from the window directly on to the head of the bed. I had to stuff my scarf and coat in the window sill to try to contain it. Ended up sleeping at the foot of the bed to avoid cold wind blowing on my head all night.
Housekeeping knocked, continuously, on the door at 9am on the day of checkout to see if we were checking out....why?! No need to come to the door until 11am checkout time. Housekeeping did nothing aside from making the beds each day. Empty soap containers and used washcloths still in the shower each day. Minuscule complimentary soap provided.
Mary
Dec 19, 2017
Indianapolis, IN, USA
Enjoyed Most
the a/c is very good,
Other Comments
Very noisy at night,even past midnight, constant ambulance & police siren. I notify the front desk to pull out the couch into a bed at 3 different times before the housekeeper came but by that time we already did it ourselves.
Ofelia
Jul 28, 2017
Belvidere, NJ, USA
Enjoyed Most
very comfortable, good location, larger than usual room for NYC
Other Comments
It was noisy facing the street on the third floor, but it is a city location.
Anita
Nov 22, 2017
Medway, MA, USA
Enjoyed Most
Location for event we were attending.
marie
Aug 23, 2017
syracuse, NY, USA
Enjoyed Most
Size of the room; number of windows, and our view onto MSG. Comfort of bed. Ease of location. Quietness. Friendliness of staff.
Other Comments
Those sofa-type things in the lobby are creepy and out of character with the rest of the building. An unfortunate attempt to be hip. But we loved the rest of it.
Paul
Sep 20, 2017
Seattle, WA, USA
Enjoyed Most
The location and ambiance of the hotel. Great staff.
Other Comments
Check-in staff, Mr. Omar was very courteous and helpful.
Askar
Dec 15, 2017
Fairfax, VA, USA
Enjoyed Most
The look and feel of the old building
Other Comments
Had a few problems at check in, but ended up with an upgraded room and it all worked out in the end.
Shannon
Aug 07, 2017
Mason, MI, USA
Enjoyed Most
Everything
Other Comments
Nicest people workhere
faith
Sep 16, 2017
Naples, FL, USA
Enjoyed Most
location was great for public transportation (subway, amtrak).
Other Comments
room was right next to the elevator which was REALLY loud. Also, bathrooms were very small and seemed a little dirty.
Chika
Nov 21, 2017
Seattle, WA, USA
Enjoyed Most
Andrew in reception was absolutely awesome! He upgraded us with a suite with TWO bathrooms!! Our entire stay was fabulous!
Dawn
Aug 29, 2017
West Warwick, RI, USA
Enjoyed Most
The staff was wonderful, particularly the nice young lady who checked me in on arrival.
CHRISTOPHER
Dec 19, 2017
New Orleans, LA, USA
Enjoyed Most
Location. Helpful staff
LaJuana
Dec 22, 2017
Spicewood, TX, USA
Enjoyed Most
People were very nice. Rooms have sofa beds.
Audrey
Jul 23, 2017
Cumming, GA, USA
Enjoyed Most
location
convenient restaurant/bar
Laura
Nov 01, 2017
Fort Worth, TX, USA
Enjoyed Most
Friendly service & upgraded b/c room not ready even though we arrived prior to check-in time
Other Comments
Upgraded room, had just been shampooed and didn't like the cleaning smell. Told desk and was immediately moved to another of the same type of room as original upgrade. Staff wanted to 'smell' the room as well and agreed with us, plus the carpet was still damp. They handled it quite nicely.
John
Nov 23, 2017
Brantford, ON, Canada
Enjoyed Most
Staff
Helen
Oct 16, 2017
Hamilton, ON, Canada
Enjoyed Most
Location.
Other Comments
Great location across from Maidison Square Garden/PATH/Penn Station. Large rooms and comfy beds. Tiny bathrooms. Dorm room feeling furniture. Sofa had apparently just been cleaned as cushions were standing up when I arrived and the room smelled of dry cleaning solution. For NYC a decent deal for the time of year.
Chris
Dec 13, 2017
Sewell, NJ, USA
Enjoyed Most
The room was ready early. It was spacious, clean and comfortable
john
Aug 30, 2017
Fort Mill, SC, USA
Enjoyed Most
Location
Comfortable bed
Safe in room
Other Comments
Bugs in bathroom
Noise
Small bathrooms
Lynne
Aug 01, 2017
Charleston, SC, USA
Enjoyed Most
Serice was great. Nice. Good housekeeping
Charity
Aug 02, 2017
Virginia Beach, VA, USA
Enjoyed Most
The location! It is at the heart of Manhattan, which made everything so convenient!
Joshua
Aug 03, 2017
Marion, VA, USA
Enjoyed Most
Impeccable service
Patricia
Sep 01, 2017
The Villages, FL, USA
Enjoyed Most
Great discovery!
Shannon
Jul 25, 2017
Simi Valley, CA, USA
Enjoyed Most
Location, fitness center
Other Comments
The room was worn, and in disrepair
steven
Sep 03, 2017
north attleboro, MA, USA
Enjoyed Most
Excellent service, large rooms.
Other Comments
Thanks, your people are the best!
Justas
Nov 23, 2017
Woodinville, WA, USA
Enjoyed Most
Convenient walking distance to most NYC attractions.
Other Comments
Staff were welcoming, professional, and responsive.
Elizabeth
Jul 24, 2017
West Henrietta, NY, USA
Enjoyed Most
Convenient to conference I attended
Sandi
May 08, 2017
Mason city, IA, USA
Enjoyed Most
Lovely spacious room, simply and elegantly decorated. Helpful and friendly staff. Excellent central Manhattan location right near Penn Station and Madison Square Gradens.
Other Comments
The bathroom mirror was a bit of a challenge with two girls, the full length mirror is on the back of the sliding (heavy) bathroom door which was strange to use when my friend was using the bathroom!!!
It's a great location but very noisy of course right near Penn so bring earplugs!! As long an old building so it has air conditioning habits rather than central air.
Lauren Arsenault
Jul 29, 2017
Long Lake, NY, USA
Enjoyed Most
convenient location, good price, large clean room, helpful staff
Jill
Aug 14, 2017
Baltimore, MD, USA
Enjoyed Most
Location, room size and friendly staff.
Bob
May 22, 2017
Browns Summit, NC, USA
Enjoyed Most
Customer service, comfortable clean room
Jennifer
Sep 03, 2017
Mount Vernon, WA, USA
Enjoyed Most
Location
Nancy
Jul 30, 2017
Livermore, CA, USA
Enjoyed Most
The location was fantastic. Very centrally located and we could easily walk to many different places. There were also a lot of nice restaurants and bars in the area.
Leighann
Nov 13, 2017
Cedar Rapids, IA, USA
Enjoyed Most
Guest services at the front desk. Very friendly and accommodating.
Other Comments
I was upgraded to a suite at no additional cost, as well as a complimentary bottle of wine.
Doreen
Aug 31, 2017
Kutztown, PA, USA
Enjoyed Most
Great location - right next to Penn Station
Other Comments
The showers were very old and yucky. The heaters were window units and made the air very dry and stuffy. Very old building with old plumbing, which surprised me for this hotel's high price!
Jared
Nov 13, 2017
Medford, MA, USA
Enjoyed Most
Location of hotel
jackie
Sep 25, 2017
Philadelphia, PA, USA
Enjoyed Most
Roomy and clean, beautiful lobby
Barbara
Sep 25, 2017
Bonita Springs, FL, USA
Enjoyed Most
Location! Near everything.
Eric
Dec 23, 2017
Bellbrook, OH, USA
Enjoyed Most
The employees were fantastic. Specifically Andrew and Michael
Kayln
Dec 12, 2017
Dallas, TX, USA
Enjoyed Most
Our large, quiet room.
Other Comments
The bar downstairs was way too loud for us. Nothing to absorb sound, so couldn’t hear ourselves talk! Went across the street to a pub & that was perfect,
Nora
Oct 27, 2017
Pasadena, MD, USA
Enjoyed Most
Good location. The room was bigger than I had expected.
Other Comments
The shower stall was very small. It was difficult to take a shower.
Christine
Sep 05, 2017
Mechanicsburg, PA, USA
Other Comments
The room was good sized, however the bathroom was tiny. It was so small that I am sure that there are some people who would find it unuseable.
rob
Dec 19, 2017
Seneca, SC, USA
Enjoyed Most
Location
Mei
Jun 21, 2017
Toronto, ON, Canada
Enjoyed Most
Excellent customer service
Rhonda
Jul 18, 2017
Marrero, LA, USA
Other Comments
power failure all night Saturday!
Ernest
Jul 10, 2017
Ft Pierce, FL, USA
Enjoyed Most
Room was large clean, and comfortable. Small bathroom but enough space for the usual content and a couple of handy shelves for toiletries.
William
Jun 10, 2017
Stockbridge, MA, USA
Enjoyed Most
Comfortable room with great AC.
Other Comments
The bed was so comfy and there were lots of pillows to snuggle in.
Jennifer
Jun 16, 2017
Sioux Falls, SD, USA
Enjoyed Most
The location
Other Comments
Room was great, other then the shower being a little tight for a deluxe room.
Kirk
Jun 11, 2017
Glendale, AZ, USA
Enjoyed Most
Location of hotel. Large updated room. Bathroom with accessories.
William
Jun 20, 2017
Indian Rocks Beach, FL, USA
Enjoyed Most
Location and that's it!
Other Comments
The hotel is overall very dirty. Very small outdated rooms. IKEA furniture in the lobby.
susan
Jun 02, 2017
Newport Beach, CA, USA
Enjoyed Most
Friendliness
Other Comments
Great location
Linda
Jun 09, 2017
PlainfieldPlainfield, IL, USA
Other Comments
After a long day of traveling, we checked-in to the hotel at 8:00 p.m. When we got to our room, it hadn't been cleaned from the previous guests. We called down to the desk, they didn't have another clean room to move us into at that moment. They said that they would send someone up immediately to clean the room. We were meeting friends for dinner at 8:00 p.m., so we quickly changed our clothes and left. We didn't return to the room until 1:00 a.m., only to find that the room still hadn't been cleaned. We went down the the front desk, and they moved us into another room. It was well after 2:00 a.m. by the time we were settled. The hotel took 50% off the first night stay for the inconvenience.
Paul
Jul 17, 2017
Chelsea, MA, USA
Enjoyed Most
Awesome service! Friendly, quick and efficient. The decor is gorgeous and location absolutely perfect. Thanks for a terrific stay!!
June
Jun 16, 2017
Honolulu, HI, USA
Enjoyed Most
Spacious rooms, clean and convenient
Other Comments
Staff was super friendly and accommodating from the front door, checking in and out. Every time I came in or out of front or side doors, staff was there to greet me.
Tiffany
Mar 02, 2017
Pottstown, PA, USA
Enjoyed Most
Good location, good service, but the bath room is smaller.
Li
Jul 05, 2017
Glen Allen, VA, USA
Enjoyed Most
awesome location
Other Comments
dirty shower
Mary Maccini
Jul 03, 2017
North Dartmouth, MA, USA
Enjoyed Most
The location is great, especially if you're arriving into the city at Penn Station. Reading lights on both sides of the bed is a nice touch, and the bed was very comfortable. Staff were lovely and helpful; we were upgraded to a larger room with lots of closet space and a sofa/table lounge area.
Other Comments
The bathroom was the biggest problem: it was VERY small; there was only one hook - not a towel bar or additional hooks; the water in the shower had only one temperature and didn't get very hot); and although they installed a nice rain-style shower head, the shower stall was so small you couldn't get out from underneath the water (to soap up your hair, for example). The A/C unit was installed in the window right next to the bed - it was noisy when it cycled on, the indicator lights were extremely bright, and it blew right on us during the night.
Sally
Jun 06, 2017
El Cerrito, CA, USA
Enjoyed Most
The service at the hotel was fantastic. Very welcoming. The upgraded room was large and a great location.
Other Comments
The only thing that made the stay unpleasant was the level of street noise. Even on the 8th floor, it was so loud!
Fadra
Apr 14, 2017
Sykesville, MD, USA
Enjoyed Most
location and comfort of room
Penny
Apr 24, 2017
Clinton, NY, USA
Enjoyed Most
Close walking distance from NY Penn Station. Classy hotel with restaurant/bar. Walking distance of Times Square.
Other Comments
Small but classy rooms. Small bathrooms/Window A/C.
Jason
Jun 08, 2017
Yukon, OK, USA
Enjoyed Most
Large room convenient location. Helpful personnel
Other Comments
Bathroom very small with minimal counter space. Neighborhood while convenient was very noisy. Church bells at 7 am.
sheldon
Jun 08, 2017
Rancho Mirage, CA, USA
Enjoyed Most
Wonderful, warm staff, very responsive. Immediately upgraded our room, always kind. Room was great!
Other Comments
Location right near Penn station, so easy transportation to metro and easy walk to shows, etc
Brian
Apr 01, 2017
Oakland, AL, USA
Enjoyed Most
The room was spacious, but very well worn. Needs updating. Nice lobby and great location if you have a show at Madison Square Gardens.
Other Comments
It was the noisiest hotel I've ever stayed in. Street traffic was ceaseless. Fight night at Madison Square Gardens, which is directly across the street, caused literally endless party noise and slamming of doors. The vent in the bathroom was hooked directly to the room next door, and we could literally hear what the people we saying in there. Bad lighting in room - either bright glare or dim lamp light... not much in between.
Nora
May 23, 2017
Kanata, ON, Canada
Enjoyed Most
The location was great and the staff were courteous and helpful.
Other Comments
Great hotel! But be prepared that the bathroom is small even for NYC standards. The shower in our room was 2 ft x 1 ft 10 inches. It was a bit of a challenge. Otherwise, great stay!
Monica
Jul 07, 2017
Winter Park, FL, USA
Enjoyed Most
Clean rooms and friendly staff. Great location.
Joshua
Jun 27, 2017
Fortville, IN, USA
Other Comments
Diesel at the Front Desk provided fabulous customer service.
The room and the view were outstanding. Great experience!
Brett
Jun 21, 2017
Cream Ridge, NJ, USA
Enjoyed Most
The location and good air conditioning as well as the friendly staff.
Other Comments
The location next to Penn Station was very convenient. The room was large and clean and cool when we arrived. The staff was engaging and helpful and they stored my bags after checkout for free so I could enjoy my day before I left the city. The $30 service fee was waived as promised. I would recommend this hotel.
Lisa
Jun 23, 2017
Wallingford, PA, USA
Enjoyed Most
EXCELLENT front desk staff and customer service.
Other Comments
The rooms have window air conditioners which make it noisy. You can hear everything going on outside in the middle of the night
Jill
Jun 12, 2017
San Clemente, CA, USA
Enjoyed Most
The staff!!!! What lovely, fruendly, thoughtful,helpful people! Every one! From Jenny and Margaret at the front desk to Angel meticulously sweeping the sidewalk at the corner, everyone of their employees was a ten+!
Other Comments
We were happy with everything about it! No complaints and lots of things to rave about...clean! Comfortable! Convenient,central location. The staff!
Alana
Jun 14, 2017
Bozeman, MT, USA
Enjoyed Most
Location
Mia
Jun 25, 2017
Monterey Park, CA, USA
Enjoyed Most
The location and customer service are both great!
Tiffany
Mar 24, 2017
Philadelphia , PA, USA
Enjoyed Most
The location and the price were great.
Other Comments
Housekeeping was a bit lax. Did not replace coffee or coffee cups. On our last day there 2 times in 1 hour housekeeping knocked on the door; it was 9:30.
Rooms are looking a bit ran down.
Meagan
Jun 06, 2017
Elkhorn, NE, USA
Enjoyed Most
Location
Arturo
Jun 12, 2017
Seattle, WA, USA
Enjoyed Most
Prime location in NYC.
Other Comments
Great customer service.
Arturo
Jun 16, 2017
Seattle, WA, USA
Enjoyed Most
It was clean and close to the train station. I could drop my bag off and get started with my day.
Lisa
Jun 28, 2017
Harrisburg, PA, USA
Enjoyed Most
Staff graciously accommodated my requests.
Betty
Jul 12, 2017
Newton, MA, USA
Enjoyed Most
Great deal from TravelZoo--king bed, large room
Other Comments
The bathroom needs extra shelves!
Betty
Jul 17, 2017
Newton, MA, USA
Enjoyed Most
The location, housekeeping did a great job, beautiful lobby. Niles restaurant next door was great especially with 20% discount on dinner for Stewart Hotel guests,
Ronald
Jun 23, 2017
Hobe Sound, FL, USA
Enjoyed Most
Customer service was excellent. Rooms were small but clean. $200 a night for NYC was fantastic.
Mary Lou
Jul 20, 2017
Newtown, PA, USA
Enjoyed Most
Location is good. On 7th street almost across the street from Madison Square Garden.
Other Comments
Pictures of the hotel look really nice but this is a much older hotel. Air conditioning is in the windows, bathrooms are really old and very small. Had I been given a more accurate idea based on the website and pictures I may have chosen a different hotel. It's disappointing when a hotel doesn't accurately represent their property.
Also, when I arrived I was put on a 3rd floor room which is basically at street level with lots of road noise; this room was very old in appearance. I felt like maybe because I bought a travel zoo vouched I was given a crappy room. I called the manager and complained and was moved to a room on the 24th floor which was somewhat nicer but again, this is definitely an older hotel so take that into account when booking.
ANH
Jun 05, 2017
Columbia, MD, USA
Enjoyed Most
The size of the room and the comfortable bed.
Carolina Gabriela
Jun 21, 2017
Charlotte, NC, USA
Enjoyed Most
The location .
Other Comments
The hotel upgraded us to a suite which was large with a kitchen.
The staff was friendly and helpful.
The hotel was pretty quiet but you cant get anyway from the sirens of new york .
The air conditioner was quiet.
The beds comfortable and the rooms clean.
Elisa
Jun 17, 2017
North Vancouver, BC, Canada
Enjoyed Most
Location and staff.
Other Comments
AC unit woke us up at 4:30 AM with a screeching noise in room 1609. Had to shut down the AC after that, which was not ideal. We let them know about it, and hopefully it's fixed.
kevin
Jun 20, 2017
orlando, FL, USA
Enjoyed Most
perfect location
Other Comments
loved it! clean and great staff
Jennifer
Jul 10, 2017
Baltimore, MD, USA
Enjoyed Most
The location and room was perfect
Other Comments
The staff was extremely welcoming and helpful
Heather
Jul 13, 2017
Barboursville, VA, USA
Other Comments
The room, the air conditioner made loud noise all night not allowing sleep. The hotel restraint charged $20.00 for a Yoplait.
Boleslaus
Jun 24, 2017
Pinckney, Michigan, USA
Enjoyed Most
Beautiful hotel and friendly staff.
BILL
Jun 29, 2017
Pittsboro, NC, USA
Enjoyed Most
The size of the room was surprising. It was a single yet it was designed with a nice office space and living area.
Other Comments
The bathrrom was tiny. If we had been an above average sized couple it would have been difficult
Christina
Jul 15, 2017
Glen Oaks, NY, USA
Enjoyed Most
Friendly staff and very clean room.
Other Comments
Front desk staff Diesel was very helpful and friendly. Would recommend this Hotel to family and friends.
Kevin
Apr 29, 2017
Brooklin, ON, Canada
Enjoyed Most
service provided by the staff
Patricia
Mar 20, 2017
Pottsville, PA, USA
Enjoyed Most
The service, the room and location were perfect for me.
Other Comments
I would definitely recommend anyone looking for a hotel in the area of MSG and Chelsea area to check out The Stewart Hotel.
Patricia
Mar 25, 2017
Pottsville, PA, USA
Enjoyed Most
Location
Cynthia
Apr 15, 2017
Santa Clarita, CA, USA
Enjoyed Most
Our room was clean and spacious with a good bed.
John
Apr 28, 2017
Damascus, MD, USA
Enjoyed Most
The lobby was somewhat cute
Other Comments
Rooms were mediocre and did not appear very clean. They were always very long lines to talk to the front desk no matter what time of day and the staff was very blah and not very helpful or warm. Also for New York City hotel rooms, there was no or at least not any good soundproofing at all. Definitely will not go back
Mary
May 01, 2017
Carlsbad, CA, USA
Enjoyed Most
The staff. They were so accommodating. Andrew and Skylar were truly nice.
Joyce
Jun 21, 2017
Delray Beach, FL, USA
Enjoyed Most
everything was good, location was fine, room was roomy and clean.
Thomas P.
May 30, 2017
Houston, TX, USA
Enjoyed Most
Location & staff
Kudos to Eugenia who was professional, efficient, a problem solver and overall charmer.
Other Comments
The room was very clean and roomy. Since it's an older hotel , some enhancements would have helped, like a bar in the shower and relocation of the air condition. The air condition problem, which was a few inches from one of the beds, was room related and I don't think it was an overall problem.
Patricia
Jul 20, 2017
HyattsvilleCheverly, MD, USA
Enjoyed Most
Location
Other Comments
Staff not forthcoming with any benefits related to the stay- water, facility fee and internet. We always had to wait in line for anything. Basic, somewhat dated, large hotel in a wonderfully convenient location. Nice restaurant.
Harry
Apr 10, 2017
Burlington, VT, USA
Enjoyed Most
Location, service, and room size
Other Comments
Our service was fabulous, Eusenia was particularly amazing. I had to come in day early as a work trip changed my plans. I booked a night before our Travelzoo reservation. She was able to keep me in the same room without any hassles. Great place would highly recommend coming back.
Blake
Mar 08, 2017
Lafayette, CA, USA
Enjoyed Most
The room was beautiful... large and thoughtfully designed. It had a sofa and even a small room with desk and fridge. I also was impressed with the lobby.
Other Comments
For years I had been staying at the hotel Penn and overlooked the shabby premises and tiny rooms, because of its location across from Penn station the Stewart hotel is also across from Penn station but the prices are comparable and the accommodations way more upscale.
Donna
May 31, 2017
Bronx, NY, USA
Enjoyed Most
Service
Other Comments
Location
Peter
May 27, 2017
Long Beach, CA, USA
Enjoyed Most
The staff
Jean
May 30, 2017
East Lyme, CT, USA
Enjoyed Most
The rooms were very nice and big
Other Comments
The staff was great!!!
Natalie
Jun 19, 2017
San Marcos, TX, USA
Enjoyed Most
The staff here was wonderful -- very helpful. I loved the design of the lobby and the rooms also!
Melinda
Apr 11, 2017
Jacksonville, FL, USA
Enjoyed Most
Location
Other Comments
This hotel was very nice, with the perfect location. Clean rooms and the staff was amazing. This will be my hotel next time I return
Tricia
Apr 03, 2017
Huntsville, AL, USA
Enjoyed Most
No
Other Comments
Check in and room
myrna
Jun 23, 2017
Pittsburgh, PA, USA
Enjoyed Most
It is a very welcoming hotel. Schuyler at the front desk was great and took very good care of us! Our room was large on a higher floor so noise was not an issue. The central location is good too.
Mary Ellen
May 29, 2017
FAIRFIELD, CT, USA
Enjoyed Most
We were upgraded to a larger and quieter room.
Tom
Apr 28, 2017
Murrells Inlet, SC, USA
Enjoyed Most
location, staff, atmosphere
Other Comments
Front desk staff was exceptional.
James
Jun 23, 2017
Gardnerville, NV, USA
Enjoyed Most
The location is perfect for being central to getting anywhere in NYC. The room was very comfortable and the staff was friendly and helpful. We had a very pleasant 3 night stay.
Carl
Jun 11, 2017
San Francisco, CA, USA
Enjoyed Most
Location is great.
Other Comments
The room was spacious, but the bathroom was the SMALLEST I have ever had in a hotel! Just tiny! Almost no counter space, except for two small shelves on wall above toilet and one small shelf below sink, where they put wash and hand towels. The room air conditioner was noisy, too. I am aware New York is a noisy city, but this just added to it. Also, side of hotel is located adjacent to a Fire Dept, so you have VERY LOUD Fire Truck horns going off in what seems to be your room! We were on the fifth floor, and I do wonder if we got a less desirable room because we booked through Travelzoo...??? I would recommend this hotel mainly for the good deal on cost saving through Travelzoo.
Stephanie
Jun 11, 2017
Camarillo, CA, USA
Enjoyed Most
Great service! Trendy, spacious rooms. Perfect location. Great views of Madison Square Garden.
Other Comments
I'm thinking of making this my go-to hotel when I work in the city. The service was hands down the best I've had in New York - and that's saying something!
Jennifer
Apr 20, 2017
Boiling Springs, PA, USA
Enjoyed Most
location was great, check in/check out was easy
Other Comments
there was a lot of street noise
Karen
Apr 03, 2017
Alexandria, VA, USA
Enjoyed Most
Location
Tara
Jun 03, 2017
Fontana, CA, USA
Enjoyed Most
We were given a great room with a sitting area enjoyed everything, close to Penn Station and the theater
Other Comments
Bathroom was very small
Charles
Jul 11, 2017
Boothwyn, PA, USA
Enjoyed Most
Proximity to Penn Station, awesome bar inside the hotel, pre-warish with a modern twist regarding decor. Doormen were super friendly as well as housekeeping.
jared
Mar 13, 2017
philadelphia, PA, USA
Enjoyed Most
Rooms are out of date
Other Comments
Room was not updated
Alexandra
Jun 09, 2017
Evanston, IL, USA
Enjoyed Most
Location
Other Comments
Pleasant check in
Margaret
Jun 25, 2017
Cape May Court House, NJ, USA
Enjoyed Most
The service at checkin was great. Ryan was very informative and friendly.
Other Comments
The ac in the room was very noisy and kept us up all night. The room ended up not feeling clean. There was no hand soap upon arrival and still none after cleaning the next day. There was no easy way to charge phones etc. we had to unplug lights in extension cords beside the beds. I would probably avoid this hotel for future trips.
Nancy
Jun 19, 2017
Wexford, PA, USA
Enjoyed Most
If you need to be near Madison Square Garden or Penn Station, this is a great hotel. It is a perfect location.
Other Comments
If you are a light sleeper, then beware of the rooms on the 7th Avenue side. The street does not quiet down until after 1am, so you have to be used to city street sounds; otherwise you will have a problem sleeping. The rooms were spacious for NY hotels and mine had a little kitchenette. The bathroom was good.
Pamela
Jun 12, 2017
Dallas, TX, USA
Enjoyed Most
Convenient location
Other Comments
Room was not clean: dirt on the bathroom door, trash under the bathroom sink, nightstand had liquid stains visible on the sides and there were bugs flying around the room. We were able to kill them and then contain them in the bathroom while we slept. In the morning, the sink was full of them! The exhaust/fan in the shower area was filthy. We had an issue with the bathroom door which was not addressed by the first person who took my call. When I called back, I reached a manager and he had the issue resolved very quickly. The maintenance person sent a bottle of wine to us for our trouble, which was very thoughtful.
Debi
Jun 28, 2017
Wildwood, NJ, USA
Enjoyed Most
The bed was really soft!
Cindy-Gale
Jun 06, 2017
Huntington, NY, USA
Enjoyed Most
cleanliness and size of room and room features
nance
Jun 07, 2017
Woodbridge, CT, USA
Enjoyed Most
It was easy and a convenient location. I told Andrew at the front desk that it was my mom's first-ever visit to NYC, and he upgraded our room type and gave us a complimentary bottle of wine! Wonderful experience
Other Comments
Hotel is near a firehouse, so if you have a room with a view on edge of building, you'll hear sirens and street noise. We were 16 floors up. Other than that- great hotel and experience!
Jennie
Jun 19, 2017
Kirkland, WA, USA
Enjoyed Most
Location was great, customer service was very good, and the place was very clean.
Svetlana
Mar 27, 2017
Morris Plains, NJ, USA
Enjoyed Most
Large room
Other Comments
We had to wait a long time to check in. Location was convenient but too congested.
Leslie
Apr 30, 2017
Leland, NC, USA
Enjoyed Most
Nice Libby area
Other Comments
Room didn't smell great, mould in the bathroom sealant. Absolutely no interest from check-in staff to facilitate an earlier check-in. Minimal toiletries and coffee etc. provided. On check in, we were advised that a room with s kitchenette wasn't available, despite acknowledging that it should have been. Not good value, or quality.
Brendon
Jul 23, 2017
Saint Kilda West, VIC, Australia
Enjoyed Most
Location
Heather
Apr 29, 2017
Folsom, CA, USA
Enjoyed Most
The level of service from the front desk staff at check-in. Very polite, friendly, and full of energy.
Other Comments
The only comments I have is to perhaps move the mounted TV from right in front of the bed to perhaps the corner of the room. Due to the size of the room, it was a tight squeeze to get back the bed and tv.
Marcus
Jun 29, 2017
Baltimore, MD, USA
Enjoyed Most
Location was great if youre coming in from Penn station.
Other Comments
It's an okay hotel for the price and a quick trip. If you plan on spending lots of time at a hotel, this is probably not the best one.
Alexandra
Mar 28, 2017
Philadelphia, PA, USA
Other Comments
You could hear the outside noise. Bring earplugs
Jill
Apr 02, 2017
Huntington Station, NY, USA
Enjoyed Most
The staff was great and the look, outside the room, was nice.
Other Comments
The room was not clean. Hair/dust in the bathroom. No personal products (had to ask). Ice machine did not work. Room looked old. In room fridge did not work.
Stephen
Mar 29, 2017
Charlotte, NC, USA
Enjoyed Most
Right near the Penn station! The room was spacious.
Other Comments
As the windows of the room are quite old, the noise and the cold from outside was hard to deal with.
Tomoko
Mar 20, 2017
Cambridge, MA, USA
Enjoyed Most
This hotel was in a very central location and close to Times Square.
Bethany
Jun 28, 2017
Morton, IL, USA
Enjoyed Most
Room size, hotel location
Other Comments
Bathroom and shower were unreasonably tiny (room 723), making it difficult and unpleasant to use.
Clifford
May 08, 2017
Worcester, MA, USA
Enjoyed Most
Nice, comfortable room. Very friendly, helpful staff. I would definitely stay there again!
Robin
Jun 14, 2017
Vienna, VA, USA
Enjoyed Most
The front desk was very helpful during check in.
Other Comments
The location to Madison Square Garden is perfect. Lots of places are easily walkable and the rooms are clean and the decor is modern.
Emily
Jun 26, 2017
Manchester, CT, USA
Enjoyed Most
Location
Other Comments
Clean and nice
Jane
May 30, 2017
Northampton, PA, USA
Enjoyed Most
Size of the Rooms was very large for a NYC hotel (although still had tiny bathroom).
Other Comments
The hotel was not rated correctly. The Steward was missing many of the services required for a 4 star rating - no concierge, room service or onsite resturant. The hotel was worn and is need of major cleaning/updates. The AC units in the room are the kind that hang out the window. We left early to catch a flight only to find about s half dozen people sleeping in the lobby!
Matthew
Jun 16, 2017
San Carlos, CA, USA
Enjoyed Most
Location and Security.
Other Comments
Staff was excellent.
Jose
Jun 26, 2017
Fort Worth, TX, USA
Enjoyed Most
I had an excellant view from my room and very clean. The staff was helpful and pleasant. I will stay there again.
selena
Jul 03, 2017
New Orleans, LA, USA
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