Chelsea
Stewart Hotel
About the Hotel
Karl Klockars
Deal Expert
Why We Love This Hotel
- Top-rated tourist sites are right outside — it’s only a few blocks to Madison Square Garden and the Empire State Building
- Times Square is about 10 blocks north, and Chelsea is just a few blocks south
- The Herald Square neighborhood has heaps of shopping — many popular retail brands have their biggest stores there
Enjoyed This
(See All 286 Member Ratings)
"I stayed here for a mother/daughter weekend and everything about the stay was perfect. The suite gave us an extra bathroom and the location was right across from the train station. The staff were all very friendly--especially Janet and the Bellmen. Extremely good value all the way around for NYC."
Theresa
Nov 25, 2019 - BRODHEADSVLLEB, PA, USA
Overview
If you’re in town to see the major sights, you’ll find quite a few of them along the streets just north of the Stewart Hotel: the Empire State Building is within five blocks while Madison Square Garden and Penn Station are right across the street. Times Square is about 10 blocks north — you can see it glowing straight up Seventh Avenue. In the Herald Square area, many fast-fashion and affordable clothing companies have opened some of their largest stores.
If you’re seeking a quieter pace, along the lines of how locals live, head south of the hotel to the Chelsea neighborhood. A district that was once home to an artistic fringe decades ago is now affluent with families and professionals. There are stylish restaurants and cozy shops, as well as the Fashion Institute of Technology and Upright Citizens Brigade improv comedy theater.
Studio Suite rooms are spacious by NYC standards, starting at 410 square feet and featuring a kitchenette, flat-panel TVs, pillowtop bedding, in-room coffee makers and Wi-Fi. Guests who upgrade to a One-Bedroom suite will stay in a space with a separate seating area and over 500 square feet of space. There's also an on-site restaurant, bar and fitness center.
Amenities
General
- Infant cots / cribs
- Bar
- Newspaper / magazines
- Fitness classes
- Restaurant
- Nightlife / entertainment
- Pet-friendly
- Extra beds (fees apply)
- 100% smoke-free
Services
- 24-hour front desk
- 24-hour security
- Concierge service
- Currency exchange / ATM
- Laundry / dry cleaning
- Room service (limited hours)
- Business center
- Safe in reception
- ATM
Room amenities
- Air-conditioning
- Central heating
- Coffee / tea-making facilities
- Fridge
- Iron and ironing board
- Kitchenette in some rooms
- Mini bar
- Outdoor space for some rooms
- Safe
- Sitting area
- Flatscreen TV
- iPod/iPhone docking station
Internet
- Complimentary Wi-Fi in guest rooms
- Complimentary Wi-Fi in public areas
Bathroom
- Bathrobes and slippers
- Hair-dryer
- Luxury toiletries
- Bathtub (in some rooms)
- Bathtub or shower
Parking
- Off-street parking (fees apply)
- Parking (fees apply)
- Valet service (fees apply)
Accessibility
- Accessible bathroom in some rooms
- Accessible meeting room
- Accessible parking
- Accessible path of travel
- Accessible restaurant
- Accessible spa
- ADA compliant rooms
- Facilities for guests with special needs
- Roll-in shower
- Wheelchair accessible
Policies
Check-in:
Standard Time is 4pm.
Minimum age required to check in: 18.
Checkout: Standard Time is 11am.
Children and additional guests:
Children 16 and under stay free of charge when using existing bedding. Extra bed available in the One Bedroom Suite with Kitchen only.
Crib/Pack 'n Play available upon request, free of charge, for children 2 and under.
Extra bedding available upon request: $50 plus tax, per night.
Rates are based on up to four guests sharing a room.
Pets:
Pets are allowed on request and will be charged at $100 plus tax per pet per stay. Only dogs and cats permitted.
Fees:
A resort/facility fee of $35 plus tax, per night will be added to the total price of your stay upon check out. The Facility Fee includes: WiFi, fitness center access, unlimited use of business center, complimentary local and international calls, 20% off of Niles restaurant for dinner, Citi Bike Rental and Access to Stewart Pass.
A $85 plus tax, per night incidental hold will be placed on the debit/credit card provided at check-in.
Valet service fee: $80 plus tax per day.
Valet service fee for oversized vehicle: $85 plus tax per day.
An Occupancy Fee applies per room/ per night and varies based on room type booked:
$3.50 USD applies to the Studio Suite
$5.50 USD applies to the Studio Suite with Kitchen, Studio Suite King with Kitchen and Studio Suite Two Double with Kitchen.
$7.50 USD applies for the One Bedroom Suite with Kitchen.
All bookings will reflect an Occupancy Fee of $3.50 USD plus tax, per night and the correct fee will be charged at the hotel.
Self Parking is 70 USD plus tax per day for standard size vehicles and 75 USD plus tax per day for oversized vehicles.
In & out privileges are not included.
Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Have a Question? Contact Travelzoo.
- 1-877-966-0000 U.S. and Canada (toll-free)
- +44 (0) 20 3564 9000 U.K. and Europe
Customer Service available Mon-Sun, 9am-9pm ET
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Enjoyed This
(286 Member Ratings)
(286 Member Ratings)
Ratings & reviews reflect verified member feedback for The Stewart Hotel (Highgate Hotel) over the past 15 months.
Show ReviewsHide All
Ratings & reviews reflect verified member feedback for The Stewart Hotel (Highgate Hotel) over the past 15 months.
4.0
Ambiance
4.7
Location
3.9
Rooms
4.6
Quality of Service
4.4
Value for the Money
Enjoyed Most
I stayed here for a mother/daughter weekend and everything about the stay was perfect. The suite gave us an extra bathroom and the location was right across from the train station. The staff were all very friendly--especially Janet and the Bellmen. Extremely good value all the way around for NYC.
Theresa
Nov 25, 2019
BRODHEADSVLLEB, PA, USA
Enjoyed Most
Perfect location. Brown"s Bagels on 31st around the corner is perfect for breakfast. Very nice staff. Upgraded room.
Catherine
Nov 10, 2019
Alexandria, VA, USA
Enjoyed Most
Wonderful location, right across the street from Madison Square Garden. Large one bedroom with full kitchen, which was a nice surprise. Lovely check in staff. General spaces are worn and showing age.
Luba
Nov 09, 2019
Sharon, MA, USA
Enjoyed Most
Location excellent and public areas fine. More attention needed to room cleanliness. Overheard another guest complain about her bathroom.
Other Comments
The first room bathroom wasn’t very clean. Smelled like musty towel. Shower head full of funk. Second room better but bathroom not entirely sparking. Room a little dated and carpet stained. Would be helpful if management visited a Marriott property.
Andre
Sep 03, 2019
Fredericksburg, VA, USA
Enjoyed Most
Great location, right across from Madison Square Garden. Central location is easily accessible to most of the city if you use the subway and/or like walking. They upgraded my room to a suite, so I had loads of space (and highly recommend this for a family since it had a small kitchenette). Clean room, fairly quiet as Manhattan goes. Small bathrooms, but I had 2 so used the larger one.
Jennifer
Aug 19, 2019
Annapolis, MD, USA
Other Comments
this is my go-to hotel whenever I visit nyc so I wasn't too worried about the accommodation. so this is more a review on my experience using travelzoo and the deal I got for the value. I was initially worried that my booking thru travelzoo would hit a snag because I've never used travelzoo before, but it was a smooth experience! I booked a studio suite with a kitchenette and king size bed and I was pleased with the room I received for the final price ($368) for this deal thru travelzoo! and it's conveniently located in midtown, near the subways, and a 10 minute walk from Time Square!
Hoa
Aug 13, 2019
Woodbridge, VA, USA
Enjoyed Most
All employees helpful
Ann
Aug 10, 2019
Tuckahoe, NY, USA
Enjoyed Most
THE ROOM WITH ITS KING-SIZED BED WAS LARGE AND NICELY DECORATED. THERE WAS A STOCKED KITCHEN AND THE COFFEE MACHINE HAD PACKETS OF LAVAZZA COFFEE. EVERYTHING WAS CLEAN .THE STAFF WAS HOSPITABLE AND HELPFUL. I WISH I COULD GET THE SAME DEAL AGAIN FOR 8/21/19!
Patricia
Aug 06, 2019
Sayville, NY, USA
Enjoyed Most
We love this hotel. It is close to everything! It is clean and the staff is very friendly and willing to help.
Other Comments
Upon check in, we were being charged with the facilities fee. Upon explaining that since we booked through Travelzoo, this fee was waived. The young women indicated she had never heard of this, but did consult with her manager and the fee was removed from our bill.
Carol
Jul 30, 2019
Holbrook, NY, USA
Enjoyed Most
Bed was firm, plenty of bathroom amenities.
Other Comments
We had to ask twice to get face towels, room was dingy, the door did not double lock from the inside even after we asked to have it fixed. The phone did not work properly and it was not fixed after we put in a request. The AV system was loud.
JoMay
Jul 30, 2019
San Francisco, CA, USA
Enjoyed Most
It was a wonderful experience. We loved the location and found all of the staff pleasant and efficient. We can't wait to go back.
Kurt
Jul 29, 2019
NewportvilleLevittown, PA, USA
Enjoyed Most
Right across the street from Madison Square Garden. They held our bag the next day while we did some sightseeing. Staff helpful with directions and advice.
Theresa
Jul 29, 2019
Prospect, CT, USA
Enjoyed Most
Location was good.
Other Comments
Window A/C very noisy, as well as much noise from room above us. Bathroom had hairs left on the floor,
Could have been cleaner. Very long waits at the front desk.
Darlene
Jul 27, 2019
Rockaway, NJ, USA
Enjoyed Most
Location is wonderful.
Other Comments
Our first room, which did meet the description of two double beds, a bathroom and a kitchen, was located immediately behind the elevators. Every time an elevator was used, we had a loud clunking sound (which felt like a hammer hitting the wall) in our room. The room was small for the size of our group. We complained about the noise, but no alternative was available until the third night. That room was much larger. Neither room had good storage for clothing (closets were good, but not enough drawers to unpack and feel at home).
Elisabeth
Jul 23, 2019
Sacramento, CA, USA
Enjoyed Most
Perfect location if arriving at Penn Station, literally one minute away. Easy walk to Theatre District. Niles Bar and Restaurant are excellent and reasonably priced. Very friendly staff!
Laurel
Jul 23, 2019
Gettysburgetty, PA, USA
Enjoyed Most
We had a great stay at the Stewart Hotel. Thoroughly enjoyed being upgraded to a suite with balcony views of the city! Great value for the price, and a wonderful location!
Ashleigh
Jul 23, 2019
Reading, PA, USA
Enjoyed Most
Great location! The proximity to Penn Station was a big PLUS for us!
Other Comments
The room was very comfortable and spacious for 3 adults. The only downfalls were better lighting in the bathroom and a full length mirror.
Olga
Jul 23, 2019
Guatemala, Guatemala
Enjoyed Most
I couldn't have asked for a better location. Perfect/
Daniel
Jul 23, 2019
Rochester, NY, USA
Enjoyed Most
Great location and staff were super helpful.
Angelique
Jul 22, 2019
Orlando, FL, USA
Enjoyed Most
Locations. Size of room was GREAT!
Other Comments
Stains on walls and carpet. Older. Not a 4 star.....2.5/3 stars.
HORSLEY
Jul 22, 2019
Southfield, MI, USA
Enjoyed Most
You cannot beat the location for traveling out of Penn Station or for an event at MSG. Literally across the street.
Terence
Jul 20, 2019
East Greenbush, NY, USA
Enjoyed Most
What makes this place special is the staff-genuinely kind. Hotel is beautiful and location is perfect.
carmen
Jul 19, 2019
Marlton, NJ, USA
Enjoyed Most
The staff is incredibly courteous and helpful. Hotel was impeccable.
carmen
Jul 18, 2019
Marlton, NJ, USA
Enjoyed Most
Staff was great
Other Comments
Room cleanliness
mike
Jul 16, 2019
Corona, AL, USA
Enjoyed Most
Gave is a great room
Beth
Jul 15, 2019
SI, NY, USA
Enjoyed Most
We got a complimentary upgrade that made our visit even more special.
Maureen
Jun 27, 2019
Portland, OR, USA
Enjoyed Most
Location
Other Comments
At the front desk, Omar was professional and personable!
ROSE
Jun 14, 2019
AlexandriaA, VA, USA
Enjoyed Most
Location
Other Comments
Room was dated. Shower too small.
Karen
Apr 08, 2019
Concord, CA, USA
Enjoyed Most
Location
Other Comments
Only draw back was room was smaller than listed
Apr 01, 2019
Dunnellon, FL, USA
Enjoyed Most
Upgraded room!
Anita
Mar 27, 2019
Kirkland, WA, USA
Enjoyed Most
Location was awesome, right across from Penn Station! The rooms were large compared to others I’ve stayed in. Nice people at the desk, everyone was helpful.
Dawn
Mar 26, 2019
Irvine, CA, USA
Enjoyed Most
Good location and service.
Other Comments
Bring your ear plugs if you are sleeping on the sofa bed, it was pretty noisy at night with sirens and traffic.
LINDA
Mar 25, 2019
Toronto, ON, Canada
Enjoyed Most
The location was so convenient for us - we were able to take the train from Newark Airport to Penn Station and walk across the street to the Stewart.
Other Comments
The lobby was gorgeous and the staff was so friendly and accommodating. Our room was upgraded to a one-bedroom suite and was great for me and my 2 teenage daughters. We had plenty of room to relax and sleep, and the central location was perfect to take a quick subway trip to our daily destinations (NYU, museums, Times Square, Brooklyn). We loved our stay and would highly recommend the Stewart!
Valerie
Mar 24, 2019
Boynton Beach, FL, USA
Enjoyed Most
Easy access to places in Manhattan
Karen
Mar 24, 2019
Lakefield, ON, Canada
Enjoyed Most
Large room. Kitchenette. Location
Jacqueline
Mar 21, 2019
Portland, OR, USA
Enjoyed Most
Location , staff
Other Comments
Great location. A little tic in the cleaning or maintenance
Chad
Mar 18, 2019
Jacksonville, FL, USA
Enjoyed Most
great service staff. Great location.
Angie
Mar 15, 2019
Goodyear, AZ, USA
Enjoyed Most
Went with my daughter. Just wonderful.
Other Comments
We would like to come again in April. Could we get it for the Travel Zoo discount again?
Paul
Mar 14, 2019
Plainfield, CT, USA
Enjoyed Most
bellmen were very helpful
Other Comments
We arrived at 11am and were told our room would be ready at 3pm. We returned to the hotel at 4pm and were told our room still wasn't ready. There was a lot of traffic noise even though we were on the 13th floor!
Ann
Mar 13, 2019
Belleview, FL, USA
Enjoyed Most
The location was great. It was a two minute walk from Penn Station.
Paul
Mar 13, 2019
Latham, NY, USA
Enjoyed Most
It's location, diagonally across the street from Penn Station - so convenient to use Amtrak for us. The check-in was easy, the bar lively, good for breakfast on a rainy day, although other options very close by. Beautiful old hotel.
Other Comments
The only negative about the hotel was the fact that it is old and we were unable to control the heat well. Very stuffy and warm - until we figured out how to run the air conditioner in the middle of winter.
Kathleen
Mar 11, 2019
Point Judith, RI, USA
Enjoyed Most
Staff was great
Other Comments
Rooms were extremely hot and hallways dark
joan
Mar 11, 2019
Huntington, NY, USA
Enjoyed Most
Rooms, services and staf
Kevin
Mar 11, 2019
Coventry , RI, USA
Enjoyed Most
The room was spacious and the staff was helpful.
Lisa
Mar 10, 2019
Pasadena, CA, USA
Enjoyed Most
Location was great! Staff was very accommodating, friendly and helpful. The room we stayed was great for a family of four.
Peter
Mar 04, 2019
Williamsburg, VA, USA
Enjoyed Most
Free room upgrade at very early check in
Other Comments
special hanks to Amanda for loaning me her phone charger!
kerry
Mar 03, 2019
huntington, AL, USA
Enjoyed Most
The restaurant, the food, the bar, the ambiance. The availability to get every where easily. The price, the room and staff.
Other Comments
Would love to visit again.
Sylvia
Mar 03, 2019
Pompano Beach, FL, USA
Enjoyed Most
The room was very spacious
Other Comments
Every employee we met was pleasant and helpful.
Mary E
Mar 02, 2019
North Ferrisburgh, VT, USA
Enjoyed Most
Rooms were simple, but comfortable and quite large.
Teresa
Mar 01, 2019
Denver, CO, USA
Enjoyed Most
The view from our 25th floor corner room!
Other Comments
This is our second time staying-both times we were returning from a European trip and wanted a nice place to regroup before heading home to Syracuse. It fit the bill and more! Lovely and inspiring place to be.
Katherine
Mar 01, 2019
Syracuse, NY, USA
Enjoyed Most
staff was very nice. Housekeeping staff was phenomenal.
Other Comments
The heat was very high in the room. It was 80 degrees. The thermostats had been turned off completely yet the heat was still on. I called guest services and eventually they had someone come up to fix it. He was very nice and fixed it right away. The hotel said they'd send up bottled water and bottle of wine for the trouble. They never did.
Jennifer
Feb 28, 2019
Mukilteo, WA, USA
Enjoyed Most
Comfortable and clean rooms. Very good location, near Madison Square Garden.
David
Feb 26, 2019
Dallas, TX, USA
Enjoyed Most
Beautiful hotel and very large room.
Stephen
Feb 26, 2019
Niceville, FL, USA
Enjoyed Most
Friendly staff, excellent location with easy access to top attractions. Great value!
Erica
Feb 26, 2019
Boise, ID, USA
Enjoyed Most
Cleanliness, Fast service, room service delicious and fast, beautiful surroundings
Kerstin
Jan 21, 2019
Canton, MA, USA
Enjoyed Most
Beautiful room great service..wonderful location!
Carole
Jan 10, 2019
Philadelphia, PA, USA
Enjoyed Most
The staff was kind and very accommodating. The room was quite large.
Other Comments
Upon check in the bathroom in the room had another guest's hair on the floor and tile walls. I got shocked and sparks came out of the plug when I turned on a lamp. Also, I found out the hotel also serves has a homeless shelter while I was there. I took lithe elevator to the wrong floor and the people in the hall hanging out informed me.
Cathryn
Feb 25, 2019
MerrimacMerrimac, MA, USA
Enjoyed Most
Courteous staff
Other Comments
Jenny and Max were very kind to me and making sure my stay was stellar
Daniel
Feb 25, 2019
Long Beach, CA, USA
Enjoyed Most
The location and the friendly staff
Brett
Feb 25, 2019
Huntingdon Valley, PA, USA
Other Comments
Bathroom could have been a bit larger
Kelly
Feb 25, 2019
Southampton, NY, USA
Enjoyed Most
The pillows!!
Other Comments
Had a kitchenette Spacious, clean, attractive. Only negative was the late night sounds of the city, because on a corner with windows and a nice view. Get one, get the other!
Craig
Feb 24, 2019
Jacksonville, FL, USA
Enjoyed Most
Great location and fair price.
Other Comments
This was a great deal and in an awesome location. You do get what you pay for, though. The bathroom was pretty dirty, and the walls between the rooms were thin. When the people across the hall used their key fab to get into their own room (several times all night and every night) it sounded like they were trying to get into our in room. They weren't, but you would really think so. We were next to the fitness center and when people used the bathroom there it sounded like they were in our our own room again. So I didn't sleep too well. However, overall I liked the size of the hotel and location enough to recommend it.
Jennifer
Feb 24, 2019
Depew, NY, USA
Enjoyed Most
The room was very comfortable, quiet and the kitchenet was a plus.
Other Comments
The doorman was very pleasant and helpful with the directions. He helped me twice to get an Uber.
Rachel
Feb 24, 2019
Miami, FL, USA
Enjoyed Most
Great views
Joe
Feb 24, 2019
Williamsburg, VA, USA
Enjoyed Most
Location
Other Comments
Can use a bit of maintenance upgrade in the rooms but place was clean. Location was perfect to everything
Simone
Feb 24, 2019
Westbury, NY, USA
Enjoyed Most
The suite was very spacious and I liked having the fridge there. Good wifi. Good location.
Other Comments
Front desk staff were friendly.
shawn
Feb 24, 2019
Hamilton, ON, Canada
Enjoyed Most
staff were nice and offered help whenever needed
Other Comments
bathrooms are too small
Judy
Feb 23, 2019
Lorain, OH, USA
Enjoyed Most
The entire staff, from the front desk to housekeeping was wonderful. They are always smiling and are eager to help in anyway possible.
Other Comments
The hotel has a nice airy lobby and the elevators are numerous and get you upstairs quickly. We booked a double studio suite with a kitchenette. The room was spacious and the kitchette was very nice. The bathroom was very dated and needed an update but was spotless. There was quite a bit of street noise on the 17th floor but that is normal since we were right across from MSG and Penn. The housekeeping staff keeps this hotel immaculate, there is always someone pushing a vacuum around. You can’t beat the price and location.
Jennifer
Feb 23, 2019
Buffalo, NY, USA
Other Comments
Great hotel, easy to navigate city from. Nike’s restaurant was an added bonus.
Feb 22, 2019
Cumberland, RI, USA
Enjoyed Most
Location
Janette
Feb 21, 2019
Walnut Creek, CA, USA
Enjoyed Most
lobby was nice, rooms are getting upgraded, elevators fast.
Other Comments
had a huge cockroach in my room. Contacted guest services 3X, nobody came to help and I ended up having to kill it and leave it dead on the wall as I had evening plans and needed to leave. Management was supposed to call me and did not and I ended up finally talking with someone who cared the next day and got my room changed and a small compensation. The new room was very hot and I turned on the A/C but it was so ridiculously loud that I could not sleep with it on.
Lisa
Feb 20, 2019
Newark, DE, USA
Enjoyed Most
Room size is massive for New York City.
Janice
Feb 20, 2019
West Bloomfield, MI, USA
Enjoyed Most
friendliness of the front desk staff. attached restaurant and the discounts offered for staying at hotel.
Other Comments
using the thermostat to raise/lower temperature was an interesting adventure!
brian
Feb 20, 2019
cheektowaga, NY, USA
Enjoyed Most
Staff were friendly and rooms were amazing for NYC - big. Traveling with a family of 5 can be so challenging so we were pleasantly surprised to have enough room to spread out!
Other Comments
Valet Parking the Car was $75 which obviously doesn't include tipping. I've paid upwards of $65 before NYC but this was the most I've ever paid.
Ahlam
Feb 20, 2019
Suffield, CT, USA
Enjoyed Most
Location
Other Comments
Room was a bit dates. Sinks didn't drain well.
Pamela
Feb 19, 2019
Williamsburg, VA, USA
Enjoyed Most
The location next to Penn Station was perfect. The room was not the Ritz Carlton, but I was not expecting that. For the money, it was an amazing place to stay. And the staff was super friendly.
Donna
Feb 19, 2019
Midlothian, VA, USA
Other Comments
Got to the room and there was a musty odor to the room. The airconditioner fan was broken. They sent house keeping up to spray the room which didn't help at all. Maintenance man came up and said they would have to order a new airconditioner, but couldn't do anything about it. Both of them told us that they should be able to give us a different room. We called down to the front desk and they told us that they were fully booked and wouldn't be able to move us til the next day. We ended up buying and using a whole can of Febreeze to make the odor bearable.
DANIEL
Feb 19, 2019
BORDENTOWN, NJ, USA
Enjoyed Most
The location was terrific and hotel staff were very friendly and helpful.
Myriem
Feb 19, 2019
Odenton, MD, USA
Other Comments
The rooms should be cleaner but for the price and size that is my only complaint.
Adam
Feb 19, 2019
Florida, NY, USA
Enjoyed Most
Location across from Madison square garden
Other Comments
Large spacious rooms Great location. Good value for your dollar.
Randy
Feb 18, 2019
Acton, MA, USA
Enjoyed Most
good location
Other Comments
if you are not a dog lover, be sure to ask for a floor that is animal free. They host the dogs of the Westminster Show. A dog moved in next door and didn't stop whining. Owners were called, nothing helped. They finally moved us but it was "a big deal".
John
Feb 18, 2019
Richmond, VA, USA
Enjoyed Most
The location was excellent. A really good home base for exploring the city. Staff was friendly and most helpful.
Ginny
Feb 17, 2019
Tuxedo Park, NY, USA
Enjoyed Most
The cost of a suite in Manhattan.
Andrew
Feb 17, 2019
Farmingdale, NY, USA
Enjoyed Most
The service was excellent! Our room was gorgeous and comfortable and clean. In the evening,the hotel remained full staffed;we felt very secure and cared for.
Other Comments
I just cannot recommend a better place. We will most likely never stay in another hotel in the city other than the Stewart. Thank you Travelzoo. The price was spot on for what we recieved and we were treated like we were royalty. 5 stars across the board!!
Breanna
Feb 16, 2019
Lavallette, NJ, USA
Enjoyed Most
TV
Other Comments
Bathroom had that wet towel smell & had to close the door in order to stay in the room. Every part of the room was old & need updates. Found hair in the bed. Outside noise was heard loudly but expected in NYC. Sofa was old and has seen its days. Only newness was the TV.
Mickey
Feb 16, 2019
PalisaDes Park, NJ, USA
Enjoyed Most
Good value in central location.
Patricia
Feb 15, 2019
Yarmouth Port, CT, USA
Other Comments
There was a lot of noise above my room. Banging, things being dropped. I couldn't tell exactly what the noise was, and also wasn't sure if it was actually coming from somewhere else. Turns out the hotel had set up a playground in the space above my room for dogs that were staying at the hotel for a dog show that was in town. (There were apparently a LOT of dogs at the hotel this weekend so the space was getting heavy use.) I called the front desk twice, late that evening, and though the person I spoke to said she'd send security up (she had no idea about the dog play space) nothing was done. I had also asked for a manager to come up to my room to hear the noise and no one came. When I talked to a manager at checkout the next morning he said he had been on duty the night prior and was not told about my noise call. I was not offered any compensation other than an apology. Additionally, the shower was extremely narrow/tight, no more than 2ft x 2ft. It was challenging to wash my hair because I could not keep my head out of the water, even with directing the shower head towards the wall. And finally, the area around Madison Square Garden is very noisy - lots of cars honking - more than other neighborhoods. The price was right though, with the Travelzoo deal, so I guess I got what I paid for.
Lisa J
Feb 11, 2019
Newton, MA, USA
Enjoyed Most
Location was perfect for NYC! Staff was super friendly.
Other Comments
Hotel is a bit old, shower wasn't super hot, and they would only give us 2 teabags at a time for the kitchenette. Other than that, location was excellent and desk staff was super helpful and friendly!
Stephanie
Feb 09, 2019
Myrtle Beach, SC, USA
Enjoyed Most
Nice room. Friendly staff. Quick elevators
Other Comments
Great location
Edward
Feb 09, 2019
Pittsburgh, PA, USA
Enjoyed Most
Friendly, helpful staff!
Other Comments
This was an amazing value for NYC and so VERY convenient!
Carl
Feb 08, 2019
Remsen, NY, USA
Enjoyed Most
Can't beat the location!
Other Comments
The restaurant and bar are very nice and the food was excellent. And we really love all of the original 1929 design features that have been preserved.
Amanda
Feb 08, 2019
New Paltz, NY, USA
Enjoyed Most
We like the fact that it is the original old building that was updated instead of being torn down.The decor is lovely, bed was super comfortable. Good location to get around, with some nearby eateries.
Other Comments
We like older buildings and their historical value. The Stewart was built in the 20's and is 99% updated and very comfortable. If all you are looking is for though, completely new, and sterile, then find another spot or city. We love NYC!.
Julia
Feb 07, 2019
Middletown, NJ, USA
Enjoyed Most
Location
Other Comments
The rooms were not clean, unbearably hot, and outdated. I was expecting a 4 star property. This should not be above a 2.
Linda
Feb 06, 2019
Clintonville, WI, USA
Enjoyed Most
The room was large, comfy bed, and clean.
Other Comments
I would have liked to have been able to book two rooms at the same time. I had to book each room individually and that was just a little inconvenient.
Jennifer
Feb 06, 2019
Nashville, TN, USA
Enjoyed Most
Location was great--easy to get to subways and/or walk to major attractions. The remodeling that they have done is very stylish. Staff was friendly.
Other Comments
Bathrooms had been only partially remodeled, so some area were a bit rough. Could not control the heat in the individual rooms and the rooms were very very warm.
Ruth
Feb 06, 2019
West Linn, OR, USA
Other Comments
AWEFUL experience
David
Feb 06, 2019
Gilbert, AZ, USA
Enjoyed Most
Excellent staff. Easy registration. Transferred stored luggage directly to our room.
Other Comments
Rooms seemed old. Carpeting needs update. Linens were excellent. Sleeper sofa mattress very thin & extremely uncomfortable. Bathrooms tiny but clean.
Jennifer
Feb 05, 2019
North Smithfield, RI, USA
Enjoyed Most
Spacious room with kitchen. All the employees were very nice and accomadating.
Faith
Feb 04, 2019
Monroe Township, NJ, USA
Enjoyed Most
Ease of check in and out friendly staff cleanliness and pleasantly surprised with a free upgrade. Great location
Other Comments
Size of room for NYC was amazing and we were on the 23rd floor and never had to wait for an elevator like you do in other hotels
Audrey
Feb 04, 2019
Torrington, CT, USA
Enjoyed Most
Staff was helpful and quick check in
Other Comments
The noise level is a factor. Even from 18th floor, street level sirens, alarms, etc are Loud being right on 7th ave. Walls seem thin too. Could hear other rooms throughout the night.
Bryan
Feb 04, 2019
Newtown, CT, USA
Enjoyed Most
The front desk staff was EXCELLENT. The location could not be beat....ease to Penn Station.
Other Comments
The hallways were dark....need more lighting / ambience. The rooms...while clean...were in need of new carpet and bathroom updates. The value for the money was VERY good.
Patti
Feb 04, 2019
Northport, NY, USA
Enjoyed Most
The staff was really helpful and friendly.
Other Comments
The rooms are old but sufficient although air circulation of some kind would be nice. The bathrooms are small but tolerable. Overall it is a nice stay and close to many NYC attractions. it is pretty mid-centered.
Sherry
Feb 04, 2019
Paradise, TX, USA
Enjoyed Most
Location was great
Other Comments
The room was so hot. We turned the heat all the way down but was still hot
Maureen
Feb 03, 2019
Wildwood Crest, NJ, USA
Enjoyed Most
The location, availability of bar to have a chance to wind down, and the dining area for breakfast was wonderful as was the food.
Other Comments
The staff was attentive and polite. Jessica at the check-in greeted us and she was wonderful. She made sure our room was ready and did everything she could to make sure we were pleased. She is 5-star!
Felicia
Feb 02, 2019
Stratford, CT, USA
Enjoyed Most
Double bathroom. Very spacious.
Other Comments
Only downside was it was SO NOISY...
Alfred W
Jan 30, 2019
SayvilleSayville, NY, USA
Enjoyed Most
There were some staff members who were trying to be helpful. The location is great and the January prices were attractive.
Other Comments
We didn't get the room setup that we requested, the staff was not helpful in resolving. The room we had was shabby, the linens and other supplies were subpar. Attempted to overcharge until it was pointed out.
Diane Allen
Jan 30, 2019
State College, PA, USA
Enjoyed Most
No heat in the room, they came right up to address the issue, all good
joseph
Jan 30, 2019
Philadelphia, AL, USA
Enjoyed Most
The suites are big rooms by New York hotel standards. Very comfortable.
Linda
Jan 29, 2019
Washington, NJ, USA
Enjoyed Most
Decor
Andrew
Jan 29, 2019
Shelton, CT, USA
Enjoyed Most
We loved our stay here! Such an incredible location, really lovely staff, and the room was beautiful.
Other Comments
Its always great to keep in mind that like most buildings in the area this is an older building...yes the furniture had some dings, the wallpaper may have faded in spots, and the windows are thinner than in a newer building but we didn't think those things had any impact on our stay. The room was still incredibly clean and comfortable. We will be back!
Caitlin
Jan 28, 2019
Denver, CO, USA
Other Comments
We stayed in a room with king bed and there were two showers but no bath. Maybe replace the two showers with one bathtub?
Iryna
Jan 28, 2019
Watertown, MA, USA
Enjoyed Most
The location was great, right across the street from Penn Station.
Other Comments
My only complaint was that I booked a king sized bed but received a full size.
Eugene
Jan 28, 2019
Cherry Hill, NJ, USA
Enjoyed Most
Price, conveniences within hotel, and location
Other Comments
The rooms here are old, but spacious, and the lobby is updated. There is an ATM right next to check-in (great!) and a decent bar on the entry floor. Can't beat the location in Manhattan and if the price is right BOOK IT! I stayed three nights in one week (two different occasions) and will likely book again.
Michael
Jan 28, 2019
Atlanta, GA, USA
Other Comments
tired
brian
Jan 28, 2019
Darien, CT, USA
Enjoyed Most
Location.
Michelle
Jan 28, 2019
Yardley, PA, USA
Enjoyed Most
The location was the best; easy access to the subway system. Although the room was a bit dated, it was very spacious and clean. I would definitely stay there again!
Sheila
Jan 28, 2019
Milford, CT, USA
Enjoyed Most
Very generous room size, exceptional staff, central location, phenomenal deal!
Other Comments
Thanks, Steven, for the passes to Brown Bagels!
Linda
Jan 28, 2019
Dallas, TX, USA
Enjoyed Most
Room and restaurant
Dara
Jan 28, 2019
Columbia, CT, USA
Enjoyed Most
Location
Other Comments
Rooms were a little dated but a good size and great location made it worth it.
Sarah
Jan 28, 2019
Arlington, VA, USA
Enjoyed Most
Space
michael
Jan 27, 2019
Wethersfield, CT, USA
Enjoyed Most
The convenient of being in the heart of Manhattan and the size of room, wonderful!
Suzanne
Jan 27, 2019
Richmond CountyStaten, NY, USA
Enjoyed Most
Staff's Willingness to fulfill each request...
Dorothy
Jan 26, 2019
Fanwood, NJ, USA
Other Comments
Had to cancel due to a family emergency Their cancellation policy is draconian Lost 99 bucks But other than than Mrs Lincoln, how did you like the play?
Bruce
Jan 26, 2019
East Brunswick, NJ, USA
Enjoyed Most
Location and nice staff. Very clean if uninspired room and the decor in the lobby is bizarre but inoffensive.
Other Comments
Near Penn Station with many subway lines and close enough to PABT with it's subways. Nordstrom's Rack and Macy's just two blocks away.
David
Jan 26, 2019
Pittstown, NJ, USA
Enjoyed Most
Location
Jeff
Jan 24, 2019
Brockville, ON, Canada
Enjoyed Most
Location, size of room and staff
Laura
Jan 24, 2019
Seattle, WA, USA
Enjoyed Most
Huge room (especially for NYC) with kitchenette, great location. And the price (through Travelzoo) was unbeatable.
Leonard
Jan 24, 2019
Newton, MA, USA
Enjoyed Most
Very handy location for theatre district, Madison Square Garden, shops and subway, trains and buses.
R M
Jan 24, 2019
Christchurch, New Zealand
Enjoyed Most
Comfortable room
Other Comments
Staff members Margaret and Omar were excellent.
Byron
Jan 23, 2019
Huntsville, TX, USA
Enjoyed Most
big hotel room ; quiet hotel; helpful staff; good location
Martin
Jan 22, 2019
Toronto, ON, Canada
Enjoyed Most
Easy access to mid-town Manhattan and public transportation.
Spacious accommodations with a kitchenette.
Clean. Very nice staff - Ryan was particularly fabulous in checking us in.
Other Comments
Across the street from Madison Square Garden means very noisy street until very late in the night.
Pamela
Jan 22, 2019
Johnston, RI, USA
Enjoyed Most
I took the train to NY so the hotel's location right across the street from Penn Station couldn't be beat. There are numerous subway lines just steps away. In the room, the bed was very comfortable. The staff was very helpful.
Other Comments
Just a reminder for guests who are light sleepers to bring earplugs.
Pilar
Jan 22, 2019
Washington, DC, USA
Enjoyed Most
room w/ kitchen in midtown
David
Jan 22, 2019
westerly, RI, USA
Enjoyed Most
Amazing location, great room, and Niles Restaurant was very good for dinner.
Derek
Jan 22, 2019
GLOUCSTR CITY, NJ, USA
Enjoyed Most
Room size and comfort. It was brutally cold during our stay, so it was nice to be able to return to the hotel room with supplies from a nearby deli and use the kitchen, allowing us to stay in out of the cold and enjoy dinner.
Other Comments
There is a fire station nearby, and even though we were on the 21st floor, the noise of the sirens, which was frequent and long, was an annoyance. No reason not to stay, but bring earplugs.
Dennnis
Jan 22, 2019
Belchertown, MA, USA
Enjoyed Most
Location
Other Comments
The staff had given us misinformation on items available at hotel and room was very hot and a/c didn’t work
Tina
Jan 21, 2019
Niagara Falls, ON, Canada
Enjoyed Most
All staff were kind and helpful. Our suite was upgraded to include 2 bathrooms -great for 3adults! The location was super convenient but the upper floors were quiet and removed from the intensity of mid -town Manhattan.
Patricia
Jan 21, 2019
Ithaca, NY, USA
Other Comments
The rooms were dirty.
Paula
Jan 21, 2019
Burlington, CT, USA
Enjoyed Most
The room/suite was very spacious. The room was cleaned daily even though we did not request it to be done, it was appreciated.
Other Comments
The hotel was extremely hot. Cold outside and needed heat but way to hot to accomandate all guest. They gave us an upgrade which was nice, but it was on one of the floors that had not had their a/c updated and it could not be controlled at a lower temperature even though it showed a/c or cooler was on.
Patricia
Jan 20, 2019
Orange City, FL, USA
Enjoyed Most
Location, staff, impressive public areas
Other Comments
room up-grade
John
Jan 19, 2019
Middletown, CT, USA
Enjoyed Most
The location is fantastic. It's super easy to navigate to, since it's near Penn Station!
Other Comments
The rooms could use updating, but the hotel is in the process of updating the rooms.
Anne
Jan 16, 2019
Chicago, IL, USA
Enjoyed Most
I loved the convenience just across from Penn Station. The hotel staff were friendly and our room was very comfortable and clean.
Joseph
Jan 15, 2019
Palmyra, NJ, USA
Enjoyed Most
Staff was very helpful.
Other Comments
This hotel is a little down at the heels but the location, the price and the amiability of the staff more than made up for it. My friends who live in Manhattan felt it was a steal. I was told they are getting ready to renovate the hotel which will, no doubt, raise the price.
Rebecca
Jan 15, 2019
Paris, France
Enjoyed Most
The location
Anne
Jan 15, 2019
Dallas, TX, USA
Enjoyed Most
the excellent customer service
Other Comments
front desk registration staff were excellent- friendly and knowlegeable
this is a great value for your money
Patricia
Jan 15, 2019
Bethany Beach, DE, USA
Enjoyed Most
The staff was very helpful and professional. EMily at the front desk helped us a few times and we found her to be delightful and competent.
Other Comments
This is a very streamlined, simple hotel- no frills. WE thought the room was comfy and very clean. It is a real deal for the area. We will come back with friends
Maureen
Jan 14, 2019
Ocean View, DE, USA
Enjoyed Most
the staff were consistently accomodating
kathleen
Jan 14, 2019
Marblehead, MA, USA
Enjoyed Most
Great value and nice room.
Leonard
Jan 14, 2019
New York, NY, USA
Enjoyed Most
Everything else about our stay - especially the staff - was lovely. The rooms aren't anything special and the bed wasn't all that comfortable, but for the price and location we weren't expecting much more than that.
Other Comments
The temperature in the room was unable to be regulated. We were freezing for most of our stay. We called guest services and they said they would send engineering up, but it was still cold. The windows were drafty. There was also a strange space heater in the room, but when I asked about it I was told I didn't need to plug it in. The whole thing was just really bizarre.
Cara
Jan 14, 2019
Elmer, NJ, USA
Enjoyed Most
Great location across from Penn Station; nice lobby; friendly staff; good fitness center; very good hotel restaurant (with 20% discount for dinner if staying in hotel)
Other Comments
The hotel room felt like a 1-bedroom STUIDENT apartment: sparce living room furniture; very dirty tiles/grout in the shower enclosure; double bed rather than king sized bed as booked; and wall paper was dirty and peeling off wall. It was so bad that i took photos
Dale
Jan 14, 2019
Baltimore, MD, USA
Enjoyed Most
Bedding and bath towels
Other Comments
Suggest Kitchenette should have a microwave
Daniel
Jan 13, 2019
Kings Countybrooklyn, NY, USA
Enjoyed Most
Location.
C Cragg
Jan 12, 2019
Arlington, VA, USA
Enjoyed Most
Staff were uniformly helpful and friendly-hardly the norm in NY generally. Rooms were huge and very comfortable, and the price was more than right. Very easy to book on line.
Other Comments
Omar at the front desk and the two bartenders stood out as exceptional...what a great value...large comfortable room across from Penn Station-a transportation hub. Full service restaurant and an exceptional bar. You simply never find this starting @ less than $100/night (of course taxes and fees add more but still). Perfect base for visiting NY.
Jay
Jan 10, 2019
Harrisburg, PA, USA
Other Comments
The photos didn't show the shabbiness of the room. The furniture was chipped, I found a tooth flosser in a drawer, a used facecloth wedged between the sink and the bath. The living room was huge while the bedroom, bathroom and kitchen were impossibly tight. The windows were small and dirty.
Eleanor
Jan 08, 2019
Canaan, NY, USA
Enjoyed Most
Excellent location, huge rooms for NYC, great value
Other Comments
Staff was lovely. Travelzoo never disappoints on value
Elizabeth
Jan 08, 2019
Kansas City, MO, USA
Enjoyed Most
Price, room size, kitchen
Other Comments
You really should change the rug in rm 2108
Thomas
Jan 07, 2019
Springfield, PA, USA
Enjoyed Most
Staff was friendly and accommodating, beds were comfortable, location was amazing.
Other Comments
It was very run down in the rooms. Stains, peeling wallpaper, coffee maker didn’t work, phone didn’t work.
Tammy
Jan 06, 2019
Tomball, TX, USA
Enjoyed Most
Location the best
Other Comments
Size of rooms and old
Kathy
Jan 05, 2019
Germantown, MD, USA
Enjoyed Most
the staff were helpful and pleasant
Other Comments
this hotel is very tired and needs a total refurbishment
Peter
Dec 03, 2018
Buckhurst Hill, United Kingdom
Enjoyed Most
Amazing location for city and convenience for transit /Penn. Station to and from Newark Airport.
Other Comments
Though a little dated , the rooms are spotless. Hotel reception staff very helpful, polite and welcoming. Would definitely return for future visits to NYC.
MARIE
Dec 03, 2018
Toronto, ON, Canada
Enjoyed Most
Location of the hotel and staff
Joe
Dec 02, 2018
Ellicott City, MD, USA
Other Comments
Rooms and bathrooms were small
Emily
Dec 01, 2018
Wilkes-Barre, PA, USA
Enjoyed Most
The location of the hotel is fantastic. Easy walk to many top spots. The staff was all very friendly and helpful. Our room was very large and had an amazing view.
Other Comments
The windows desperately need to be replaced. The rooms are so loud and cold air pours in through the windows and AC window units. The mattress in the fold out couch is not something anyone would want to lay on even for short periods, let alone a nights sleep.
Ben
Nov 19, 2018
Fort Collins, CO, USA
Enjoyed Most
Nancy checked me in and was super nice and accommodating. She went above and beyond to ensure my stay was comfortable and pleasant.
Amanda
Nov 19, 2018
Denver, CO, USA
Enjoyed Most
Location
Other Comments
Rooms were nasty. Furniture was super cheep and stained.
arthur
Nov 15, 2018
Melrose, FL, USA
Other Comments
Staff were fabulous and we got a free upgrade to an amazing room overlooking Maddison square garden.
Fabulous
David
Nov 15, 2018
SheffieldSheffield, United Kingdom
Enjoyed Most
Great location, great price.
Other Comments
Bar and restaurant on premise is a plus
Eunice
Nov 14, 2018
WynantskillWynantskill, NY, USA
Enjoyed Most
Location and room size
Other Comments
Loved that it had a kitchen, 2 bathrooms, and a separate bedroom since we were traveling with small children
sarah
Nov 13, 2018
coral gables, AL, USA
Enjoyed Most
The room space and amenities. We travelled with adult daughter.
Other Comments
Good value and centrally located with attentive staff.
Alison
Oct 07, 2018
Glasgow, United Kingdom
