Asheville
$239-$279 – Hip Asheville 4-Star Summer Stay, $100 Off
Kimpton Hotel Arras
Cancel without Fees
Secure your travel dates now and, if you need to cancel your booking, you can do so up to 48 hours prior to arrival without fees.
Why We Love This Deal
Out of more than 300 reviews, a whopping 98% of Travelzoo members love the Kimpton Hotel Arras for its top-notch service, very hip — and tasty — District 42 cocktail bar, and walkability to the trendy breweries, galleries and concert venues downtown.
We don't need an excuse to visit Asheville during its festival-filled summer, but in case you're on the fence, we've negotiated $100 in average nightly savings through September.
What's Included
- Stay in a Standard Room with a king or two queen beds, most dates from June-September
- $239-$279 per night … Sundays-Thursdays
- Weekends are also on sale from $499
- Note: Entry restrictions may be in place for this destination, and services at the hotel may be disrupted due to the pandemic. Check advisories for the destination and hotel before making travel arrangements.
What You Need to Know
- Cancellation Policy: Cancellations must be made at least 48 hours prior to arrival
- Price based on a maximum of 2 guests per room
- No resort fee
- Free Wi-Fi
- Valet parking is $29 plus tax per night
- Pet-friendly; no fee
- For more details, see "Policies" and "Amenities" sections
Enjoyed This
(See All 304 Member Ratings)
"This may have been my best hotel stay ever. The customer service was out of this world. The room was awesome and the location was perfect."
jonathan
Sep 8, 2020 - Moore, SC, USA
Why We Love This Hotel
- This 1960s building was a bank before it was completely renovated and opened as a boutique hotel in October 2019
- Within a two-block radius of the hotel, you'll find four art galleries, the Asheville Museum of Science, a local theater and close to two-dozen bars and restaurants
- Pets of all shapes and sizes are welcome at no extra charge — beds, food and water bowls are provided
Amenities
General
- Infant cots / cribs
- Bar
- Gym / fitness center
- Pet-friendly
- 100% smoke-free
Services
- 24-hour front desk
- 24-hour security
- Bike rental
- Room service (limited hours)
Room amenities
- Air-conditioning
- Fridge
- Iron and ironing board
- Safe
- Flatscreen TV
Internet
- Complimentary Internet access
- Complimentary Wi-Fi throughout
Bathroom
- Bathrobes
- Hair-dryer
Parking
- Valet service (fees apply)
Accessibility
- Accessible bathroom in some rooms
- Accessible meeting room
- Accessible parking
- Accessible path of travel
- Accessible restaurant
- ADA compliant rooms
- Facilities for guests with special needs
- Roll-in shower
- Wheelchair accessible
Policies
Check-in:
Standard Time is 3pm.
Minimum age required to check in: 18.
Checkout: Standard Time is 12pm.
Children and additional guests:
Extra beds are not available. Pack 'n Play available upon request; free of charge.
Rates based on a maximum of 2 guests.
Pets: Pets are allowed on request: free of charge.
Fees:
Valet service fee: $29 plus tax per night. Valet parking includes in and out privileges.
Valet parking is not available for oversized vehicles.
Additional details:
Due to local and state guidelines, some amenities and services may be limited or closed during your visit; please contact the hotel for more details. Housekeeping stayover services available when guest is out of room. Guests may request items to room through front desk.
Off site dry cleaning service available Monday - Friday
The health & safety of our guests and colleagues is our top priority. For more information please visit: The Kimpton Approach to Clean | Hotel Sanitation + Safety Protocols (ihg.com)
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Enjoyed This
(304 Member Ratings)
(304 Member Ratings)
Ratings & reviews reflect verified member feedback for Kimpton Hotel Arras over the past 40 months.
Show ReviewsHide All
Ratings & reviews reflect verified member feedback for Kimpton Hotel Arras over the past 40 months.
4.7
Ambiance
4.8
Location
4.7
Rooms
4.8
Quality of Service
4.6
Value for the Money
Enjoyed Most
Good
Pamela
Mar 31, 2022
FERNANDINA, FL, USA
Enjoyed Most
Booked for a birthday celebration - wonderful venue - great location!
Gerarda
Mar 30, 2022
Peachtree Corners, GA, USA
Enjoyed Most
fun
Other Comments
expensive but convienient
James
Feb 20, 2022
RUTHERFRD COL, NC, USA
Enjoyed Most
It was a wonderful experience. The staff was exceptional. The hotel is beautiful and clean, the amenities are great. The hotel is close to many restaurants. It was the best stay at a hotel we ha e had in over a year. I felt very safe there. I look forward to returning, and would love to experience another hotel in the IGH chain.
Other Comments
The hotel staff was exceptional. Everyone smiled and greater you and were very helpful. The interaction felt really sincere. The hotel help me celebrate my Anniversary and Graduation. Thank you for a wonderful time .
Mattie
Feb 24, 2022
Newnan, GA, USA
Enjoyed Most
Beautiful hotel, awesome accommodations, and super friendly staff!
Nikki
Mar 01, 2022
chapin, SC, USA
Enjoyed Most
We loved the Asheville Kimpton and plan to stay at Arras hotels in future travels! Absolutely 5+ stars!
Barbara
Feb 26, 2022
Charlotte, NC, USA
Enjoyed Most
VERY good location and very accomodating staff!
Scott
Jan 19, 2022
Columbia, SC, USA
Enjoyed Most
We had an enjoyable experience and staff was professional, courteous , and very helpful in finding excellent dinning places. Centrally located and could walk to almost any area of Asheville. Will book again in the future.
Five STARS!!!!!!!
Doug
Feb 10, 2022
Greensboro, NC, USA
Enjoyed Most
The hotel rooms are well appointed, but lack microwaves and coffee making (ask at desk for hot water kettle). Bathrooms/ showers are excellent. Streaming connection between phones or tablets and television is glitchy and often doesn't work, even after getting alternate sign in credentials from front desk.
James
Jan 07, 2022
Decatur, GA, USA
Enjoyed Most
Weekend getaway during snow storm. Staff was very accommodating and welcoming. Location was perfect!
Joel
Jan 18, 2022
Moore, SC, USA
Enjoyed Most
Beautiful hotel. Great location. Helpful staff. Need to add a microwave and coffee maker to all rooms
susan
Jan 19, 2022
Marvin, NC, USA
Enjoyed Most
Wonderful headquarters for delightful winter visit to Asheville!
Timothy
Jan 24, 2022
Bristol, VA, USA
Enjoyed Most
Awesome from start to finish
Kim
Feb 08, 2022
Gainesville, GA, USA
Enjoyed Most
We had a problem with the temperature control in the room foremost. It's a crazy system where you have to go up 7 degrees to increase the temp and down 3 at a time to decrease it. Could never get it right we were either freezing or too hot. The mattress was very soft so you sank in the middle. Hard to get a good nights sleep.
DiGiusto
Feb 18, 2022
Wilmington, NC, USA
Enjoyed Most
When we saw the Travelzoo deal for the Kimpton in Ashville, we decided to try a weekend to explore Ashville, NC. It was a great experience, great location, and lots of fun.
Other Comments
The Kimpton is a great place to visit. The staff are very friendly and accommodating. We will definitely be planning to go back.
Carl
Sep 01, 2021
North Port, FL, USA
Enjoyed Most
This is a beautiful hotel with impeccable service.
Other Comments
District 42 bar is fantastic, great food and cocktails.
Debbie
Sep 11, 2021
Spartanburg, SC, USA
Enjoyed Most
Located right in the heart of pack square, the hotel arras is the perfect spot to enjoy all Asheville has to offer. Quick access to blue ridge mountain parkway and it’s magnificent views as well as the biltmore estate, not to mention the wonderful restaurants within steps of the hotel.
Other Comments
Well designed hotel. Love the elevators coordinating with your key card.
aldona
Nov 10, 2021
Longboat Key, FL, USA
Enjoyed Most
The hotel was awesome. The room was quiet (some newer hotels have paper thin walls) and the bed was comfy. It was very conveniently located downtown. Valet parking was the only option available which was a little annoying, but it was fast and efficient. Overall one of the better hotels I have stayed in recently.
George
Nov 13, 2021
Durham, NC, USA
Enjoyed Most
The staff was very friendly, hospitable, and courteous.
Other Comments
Loved the view and the location in the center of town within walking distance of stores and restaurants.
Christine
Nov 13, 2021
Galloway, NJ, USA
Enjoyed Most
Everyone was most accommodating!!
Janet M A
Sep 18, 2021
grosse pointe, MI, USA
Enjoyed Most
Great location within walking distance to most everything in downtown Asheville. Hotel staff and service were great!
Chris
Nov 04, 2021
Pensacola, FL, USA
Other Comments
Wish they had a tv station guide in the room
Paul
Aug 20, 2021
Hamilton, OH, USA
Enjoyed Most
The best
Wanda
Aug 28, 2021
Raleigh, NC, USA
Enjoyed Most
This was by far the best hotel experience we ever had. Pristine rooms, fabulous staff, great location, wonderful valet service, high tech but very friendly. We actually booked another stay in December since we liked it so much.
Other Comments
Emily went above and beyond and made our stay super special. Can't wait to stay there again in December.
Paula
Sep 17, 2021
OCEAN ISL BCH, NC, USA
Enjoyed Most
I have never stayed at any hotel anywhere that treated me so well. Everyone and I mean everyone was always asking if they could help. Everyone was polite with a smile. They had the answers to all my questions and went above and beyond. We used valet parking and they were at the ready anytime we needed our car or were at the door to hold it so we could enter and always with a pleasant greeting. I love the location because it is right in the heart of Asheville. The bar and restaurants were outstanding and we liked the convenience.
Other Comments
I didn’t get everyone’s name that helped us but I would like to shout out to Michael who took care of our bags, Kelly and Logan at the front desk were so informative and helpful and so very nice. We checked in at 6pm and they have a happy hour from 5-6 but the lovely gentleman that was doing that offered us a snack and drink even though he was cleaning up to leave. I could go on and on
Laurie
Dec 12, 2021
NorthumberlandNorthumberland, PA, USA
Enjoyed Most
We loved everything. The. only negative is we took. our dogs and there was no place at all worth walking them. Otherwise the room and the staff were great!
Rebecca
Dec 04, 2021
Vale, NC, USA
Enjoyed Most
The hotel itself was in a great location convenient to many restaurants and bars, the staff were friendly and accommodating, and the room was very comfortable! We had a wonderful stay and will absolutely book with them again.
Amanda
Jan 06, 2022
Waynesville, NC, USA
Enjoyed Most
Very nice!
Karen
Nov 20, 2021
Raleigh, NC, USA
Enjoyed Most
All good
William
Sep 12, 2021
South Bend, IN, USA
Enjoyed Most
From check in to check out the customer service was terrific. We brought our dog who even received a goody bag at check in. The room was very spacious and bathroom was also bigger than most hotels. They also have a complimentary happy hour each day from 5pm to 6pm.
Sherri
Jan 05, 2022
Wake Forest, NC, USA
Enjoyed Most
Great location and very clean.
Quality hotel.
Nancy
Jun 19, 2021
Mount Dora, FL, USA
Enjoyed Most
Eceeded ourexpectation
arthur
Jun 12, 2021
Wooster, OH, USA
Enjoyed Most
The Kimpton Arras in Asheville is perfectly located for easy walking to shops, music and restaurants. The staff were very welcoming and helpful. With the Kimpton's dog friendly policies, it is so nice to see people and their pets enjoying the space together.
Cindy
Jun 24, 2021
New Braunfels, TX, USA
Enjoyed Most
Beautiful hotel and a great location!
Highly recommend!
Jodi
Jun 18, 2021
Massillon, OH, USA
Enjoyed Most
Overall, the staff and service was very good. The hotel was very clean, even with the amount of pets staying at the hotel. Disappointments were the only option for parking was valet, otherwise parking at a public parking garage across the street. Also, there were no coffee makers in the room. Not a fan of barn doors for bathrooms due to privacy. The happy hours and the coffee in the morning was a nice touch.
Other Comments
Manager and staff were pleasant.
Daniel
Jul 03, 2021
Tampa, FL, USA
Enjoyed Most
Great location. Room had a nice view of the city . Enjoyed being able to park the car and walk to restaurants in the area.
Other Comments
Extremely comfortable bed and pillows. Liked the social hour from 5-6.
Dennis
Jul 31, 2021
Lenoir City, TN, USA
Enjoyed Most
Completely enjoyed our stay. All great. I do miss not having coffee in the room, but the coffee bar was easy to get to and the coffee was better than the normal coffee you get from in room coffee makers.
Gary
Jul 10, 2021
Canton, GA, USA
Enjoyed Most
Without exception every hotel staff member was friendly, professional, and ever helpful. We appreciated the focus on environmental concerns. And the welcome to dogs! We had wanted to park near the hotel instead of using valet parking, but that was really difficult, so we used valet which worked out well. The location of the Kimpton was otherwise wonderful -- in the heart of downtown.
Rebecca
Jun 14, 2021
Lexington, VA, USA
Enjoyed Most
Friendly, customer focused, over the top service, exquisite upscale hotel, centrally located in Asheville,
Thomas
Jun 11, 2021
St. Charles, IL, USA
Other Comments
Great location. Super nice Hotel.. I would highly recommend..
Gary
Jun 30, 2021
Madison, GA, USA
Enjoyed Most
The staff was wonderful! They went out of their way to accommodate us. The rooms were very nice, bed was way too comfortable. The bathroom wasn't great as far as places to put things, like wet towels.
Kate
Jun 19, 2021
Roswell, GA, USA
Enjoyed Most
The staff was very friendly and willing to go above and beyond for every guest. The rooms are beautiful and comfortable. The restaurant is top notch.
Michael
Jun 22, 2021
Winston-Salem, NC, USA
Enjoyed Most
What a lovely experience at the Kimpton! We brought our dog and she was pampered. The staff is awesome and Matthew was very helpful. FYI you need to ask for a dog bed and bowls and they will bring them to you. We were not told about happy hour which would have been nice. Will definitely return to this hotel!
cindy
Jun 23, 2021
Charlotte, NC, USA
Enjoyed Most
Best travel zoo deal ever. Fabulous time
Virginia
Jul 03, 2021
Charlotte, NC, USA
Enjoyed Most
Terrific hotel, great staff, location perfect
Bruce
Jul 23, 2021
Neffsville, PA, USA
Enjoyed Most
Everything was great about this hotel and the location was excellent.
Other Comments
Thanks to "Emily" for her assistance and knowledge of the area. 5 stars for Emily!
All the other staff members were very friendly and kind too. Everyone made us feel very welcome!
Anthony
Jun 19, 2021
Canton, GA, USA
Enjoyed Most
Love Kimpton properties. Staff experience is exceptional and property design luxurious. Had my dog with me and was treated so well, love that there is not an extra fee. Disappointing bed-bad slope and shower drain very slow. They appeared to be renovating the other end of the floor so perhaps it will be fixed soon.
Sherry
Jun 18, 2021
NashvilleNashville, TN, USA
Enjoyed Most
Fabulous stay with our pup. Loved the location and the extraordinary staff! Always a smile and a great sense of humor.
Jocelyn
Jul 28, 2021
Fort Mill, SC, USA
Enjoyed Most
Excellent location right downtown
Large, comfortable room
Valet charge of $27 was a little high
Linda
Jun 19, 2021
Richfield, OH, USA
Enjoyed Most
Best hotel experience. The staff was so helpful! They sent a dog bed and bills to the room, so we didn't have to carry it. They gave directions to a nearby park.
Ww loved the decor if hotel, the location, the room was beautiful with a great mountain view! Excellent downtown location.
Deborah
Jul 01, 2021
Nashville, TN, USA
Enjoyed Most
Overall we enjoyed staying at this hotel. The staff went over and above for us.
Other Comments
A full length mirror and more hooks in the bathroom would be appreciated.
Paul
Jul 11, 2021
San Francisco, CA, USA
Enjoyed Most
Everything was wonderful. Ate 2 meals at the hotel as well.
Suzanne
Jul 17, 2021
Tampa, FL, USA
Enjoyed Most
Wonderful. Super clean and quiet room. Staff was amazing. Great attention to detail.
MELINDA
Aug 16, 2021
Seneca, SC, USA
Enjoyed Most
Have stayed at one other Kimpton. Both experiences were absolutely wonderful. Every guest is important to them. Hotel Arras is gorgeous, very friendly staff, great free happy hour, perfect location in the heart of downtown
delores
Jul 29, 2021
Destin, FL, USA
Enjoyed Most
Everything was wonderful. The hotel was stunning and the staff was great. I have already recommended the hotel and city to a few coworkers.
Other Comments
This hotel is right where you want to be. Foodie central with so many art galleries and shops to visit. Museums are close by. The city is very clean. Overall a great trip... will do again.
jeffrey
Jul 30, 2021
Lawrenceville, GA, USA
Enjoyed Most
The staff was really friendly. Our room was great and location location was
wonderful; could walk to all the resturants
Other Comments
This was the first time I have ever booked with TravelZoo and didn't know you
don't charge the room to the card until you have completed your stay, I will look for other good deals to try. I give you 10 plus 10
Lynda
Jul 29, 2021
Cary, NC, USA
Enjoyed Most
Nice room, very comfortable beds, fantastic service from desk, security, bell, housekeeping, and restaurant. Great location, easy to walk to many restaurants, bars, and shops. Good pizza, old fashioneds, and breakfast. Good coffee, tea, and hot chocolate provided in bar in the morning.
Jaclyn
Jul 01, 2021
Farmville, NC, USA
Enjoyed Most
Great hotel in downtown. Room was very clean. Hotel was very clean. Bed was super. Valet park and walk to all areas.
Other Comments
Great hotel. Great staff. Great location. Very clean room with a very comfortable bed. We will be back.
Robert
Jun 18, 2021
Carthage, NC, USA
Enjoyed Most
wonderful hotel, would love to come back
Andrea
Jun 26, 2021
St. Petersburg, FL, USA
Other Comments
Great staff
Mary
Jul 14, 2021
Saint Helena Island., SC, USA
Enjoyed Most
Our experience was great, it started from the time we arrived at the valet to being greeted at the front desk and the personal touches in our room.
Other Comments
The entire staff was exceptional loved the fact that they checked throughout our stay to ensure that our stay was satisfactory.
Rosmond
Jul 30, 2021
Atlanta, GA, USA
Enjoyed Most
Beautiful hotel, front desk staff excellent and great location!
Other Comments
Allison and Kelly were fantastic in making our stay so comfortable!
Nancy
Jul 11, 2021
Philadelphia, PA, USA
Enjoyed Most
Such an awesome experience. From the location of the hotel being convenient to so much, the staff incredibly friendly to the design of the room abbr hotel itself
Other Comments
Loved Will and Tristian from the minute we checked in till the minute we checked out they were so incredibly friendly and helpful
Anne
Feb 24, 2021
Atlanta, GA, USA
Enjoyed Most
This hotel is cozy yet classy. The staff made us feel very welcome. It’s location is central to all the restaurants and shopping.
paula
Oct 12, 2020
Bradenton, FL, USA
Enjoyed Most
Great visit to beautiful Asheville with a brand new hotel right in the center in things.
Other Comments
Great hotel staff and valet partners
Denesha
Nov 30, 2020
Washington, DC, USA
Enjoyed Most
Nice hotel with good outdoor ambience. Good location for downtown
Other Comments
Most uncomfortable beds I have ever slept on.
No tea/coffee making facility in rooms.
Food left in fridge from previous guest had not been emptied.
Amanda
Oct 28, 2020
Vienna, VA, USA
Enjoyed Most
Amazing staff, room was perfect. Great location!
Amanda
Jan 16, 2021
Fort Mill, SC, USA
Enjoyed Most
The hotel is beautifully furnished with sophisticated mountain touches, and the location is perfect for seeing Asheville. But the best thing about the Kimpton is the staff. From check-in to check-out they were all warm and friendly, and made my dog and me feel welcome. I had a wonderful visit and will definitely stay at the Kimpton again!
Amy
Mar 25, 2021
Birmingham, AL, USA
Enjoyed Most
Loved the great deal from Travelzoo! Very nice hotel right in the city center with wonderful, helpful staff. All the restaurants and shops are right around the hotel.
Kim
Oct 07, 2020
Chapel Hill, NC, USA
Enjoyed Most
Perfect location in the center of Asheville! We loved Kimpton Hotel for its luxurious, comforts and cleanliness. All the nice restaurants and shops are right around the corners. The staff are courteous, helpful and very nice.
Kim
Oct 24, 2020
Chapel Hill, NC, USA
Enjoyed Most
Although it clearly says that this is a dog friendly hotel, I had no idea there would be so many dogs! I've been bitten by a dog and don't like them around me, so I was very uncomfortable waiting for elevators and during the lobby happy hour. This would be the only reason, why I won't stay again. Staff were friendly, professional and helpful. Very nice gym, excellent location but so windy! Would liked to have coffee makers in the room, but it was easy enough to get it in the lobby. Valet parking very expensive. Overall, pleasant stay except for all the dogs!
Mary H
Apr 02, 2021
Miami, FL, USA
Enjoyed Most
The hotel was great. The location was in the heart of downtown. Everything was in walking distance. The staff were very nice and helpful.
Other Comments
The fact that they were dog friendly was a plus.
kevin
Nov 14, 2020
Covington, GA, USA
Enjoyed Most
Nice, clean, comfortable hotel that is located in a great Asheville location. Good restaurants, shops, and activities with-in easy walking distance. We enjoyed our stay.
Other Comments
The loading/unloading valet area needs a drive-through shelter or a wider overhang to keep clothing and luggage dry during a rainstorm. The narrow overhang currently in use is not adequate and is not guttered on the front edge. Therefore, the overhang collects rain into larger drops that drip on the luggage handler as they step out to the car.
Reggie
Apr 03, 2021
Lenoir, NC, USA
Enjoyed Most
Hotel was beautiful and convenient to everything downtown. Only negative was lots of road noise from all the traffic and sirens from fire trucks came by several times per hour but played some white noise to sleep and it was fine.
Jason
Feb 16, 2021
Elizabethton, TN, USA
Enjoyed Most
Highly recommend this hotel located in a great location. This is the second time we have stayed at a Kimptom Hotels and both times , we have been pleased.
James
Dec 05, 2020
South Zanesville, OH, USA
Enjoyed Most
Such nice and courteous staff! Beautiful hotel with very comfortable rooms and eating areas. They also have done an excellent job with keeping the hotel safe and clean with the elevator, ice, etc.. This hotel is dog-friendly so we took our pets along. Great place which I highly recommended.
Other Comments
Wonderful staff always happy to help. Very safe and clean. Love this hotel and can’t wait to return.
Kimberly
Jun 05, 2021
St. Louis, MO, USA
Enjoyed Most
The hotel was immaculate. High ceilings in the room, beautiful bathroom, and very modern. Was centrally located with lots of great restaurants within walking distance. We used the complimentary bikes to ride to the Arts District. Would highly recommend.
Kelly
Jun 11, 2021
Summerville, SC, USA
Enjoyed Most
The hotel was beautiful and the staff was exceptional. They really catered to our desire to stay safe and 6 feet apart. The rooms were spacious and extremely clean. I would go back again for sure.
Scott
Oct 14, 2020
Winston-Salem, NC, USA
Enjoyed Most
Excellent accommodation in the heart of the city. Perfect base for exploring all that Asheville has to offer. Exceedingly dog friendly. Staff went out of their way to make us feel welcome.
Richard
Mar 30, 2021
Cary, NC, USA
Enjoyed Most
It was a beautiful hotel in the heart of downtown. There were so many delicious dining options and lots to do in close proximity. It was a short drive to the Biltmore Estate. We were here for a long weekend to celebrate our wedding anniversary and was the main reason we visited Asheville. We would definitely stay here again.
Marissa
Nov 12, 2020
Manassas Park, VA, USA
Enjoyed Most
This hotel has an ideal location on Pack square in the center of Asheville. Our room was on the 6th floor, and it was fun to look down on the activities. There is an Urban Walking tour which we took that starts nearby. Also the Asheville Arts Museum and many restaurants are within a couple of blocks. If you love to abandon your car and just explore a city, this is ideal. Two small negatives: no coffee maker in the room, though there is a free coffee bar in the main lobby. (We like to have a wakeup cup before we dress for the day.) And the bathroom needs towel racks.
Other Comments
The restaurant in this hotel is excellent. We ate dinner there twice--once a pasta, and once trout. The service was attentive and efficient. There is a beautiful outside patio with glass fire tubes where you can eat as you overlook the square.
charles
Mar 13, 2021
West Jefferson, NC, USA
Enjoyed Most
Great hotel with even better people
jorge
Oct 24, 2020
Miami, FL, USA
Enjoyed Most
Beautiful upscale hotel. Modern, Luxury feel
Joseph
Nov 09, 2020
Arlington, VA, USA
Enjoyed Most
Location is great.
Other Comments
Is this a hotel or a kennel? Dogs barking loudly everywhere and even fighting and no one seemed to care. Early morning and could be heard in the room. Valet had 10 cars to get before ours as the automated system was broken so I went and got it myself but still charged...a joke.
Bradley
Oct 20, 2020
Louisville, KY, USA
Enjoyed Most
Great stay. The location cannot be beat, it is in the middle of downtown and allowed us to walk every place we wanted to check out. Brand new features, and very dog friendly! We will return.
Julie
Nov 10, 2020
Philadelphia, PA, USA
Enjoyed Most
Great Location
Other Comments
The onsite restaurant was very expensive for drinks and prices changed. Had a mojito each night was charged 14.25 one night, then 11.75 another night and third night was charged 15.75, all at same time 9:30-10pm
Erick
Sep 21, 2020
Zephyrhills, FL, USA
Enjoyed Most
Rooms are nice but noise from others in hallways and adjacent rooms made it an overall unpleasant experience.
Other Comments
Extremely loud hotel - guests are loud, disrespectful of others space and wish for quiet (slamming doors, loud talking in hallways and public spaces, adjacent rooms). Also room service food is expensive and quality of food doesn't meet it's price.
Mollie
Oct 29, 2020
Lake Bluff, IL, USA
Enjoyed Most
TravelZoo provided the opportunity to stay at this hotel for $50 less than the hotel's going rate; the hotel's going rate was already ⅓ of the normal cost. Needless to say this was an affordable, magnificent stay. The service from point of arrival through departure was gracious while efficient. The hotel was impeccable in design and security. The room was exceptional in design. The ability to send a text for any inquiry was great. I used their valet car parking service. I was doubtful at first as there was a public garage about 4 blocks away that would have charged ⅓ per day, but in the end was so pleased I did use valet. It was so convenient. Kudos to the concierge/reception, the valets, the room service team and porters for their warmth and Covid19 sensitivity to protect the clients.
Susan
Oct 29, 2020
Washington, DC, USA
Enjoyed Most
Beautiful hotel in a great location. The hotel was super clean.
Kim
Oct 23, 2020
Sunset Beach, NC, USA
Enjoyed Most
We wish we could have stayed another night. But the place is excellent. Staff are friendly. Sarah send us in our room a complimentary drink since it was our 26th wedding anniversary. The bed is very comfortable, linen smells clean and the bathroom is very clean. Plus I love their bath soap smells (Mandarin orange). We definitely coming back there again.
nelda
Nov 11, 2020
Dracut, MA, USA
Enjoyed Most
Wonderful experience with plenty of details that make for a delightful stay. Particularly the beautiful design in an historic Asheville building in the heart of downtown.
Other Comments
Never did figure out the thermostat...maybe posting a little info sign is a good idea. (yes, i could have asked for a 'lesson') LOVE the elevator plan for Covid....and beyond! Nice to know that no need to share elevator with others! Efficient and effective Thanks!
deborah
Apr 01, 2021
Carrboro, NC, USA
Enjoyed Most
Staff was incredibly kind! Great location!
Other Comments
Super dog friendly not only in the hotel but at surrounding establishments! Great location overall and for dog lovers!
Jenna
Mar 08, 2021
Raleigh, NC, USA
Enjoyed Most
The staff was fabulous! The amenities were super. Our biggest complaint was with the HVAC system in the room, which made the room VERY uncomfortable. For that reason alone we would not go back—particularly in mid-summer or mid winter.
Other Comments
We were completely unable to control the temperature in the room. Neither could we change settings so that there was no heat or to have the fan run continuously. Speaking with someone on the “engineering” staff, all controls were adjusted centrally. We were told that to change the room temperature, one must use the arrow keys and change the setting by MORE THAN six degrees from the then current setting and to then readjust when the temp became more to our liking. We attempted to do so without success.
For example, when retiring for the evening, we like a cooler temperature. The display indicated 75 degrees and I set the stat to 68. No change. I further set the temp to 62, again with no change. It was very uncomfortable and stuffy all night.
I was reminded of our time when traveling in China and attempting to lower the room temperature from 78 degrees. I was told that was not possible as the Chinese government controlled the limits on what the inside temperature would be. Was not pleasant then, nor was it pleasant at the Kimpton Hotel Arras.
Phyllis
May 07, 2021
Winchester, KY, USA
Enjoyed Most
I’ve never been to a hotel with such attentive and friendly staff! Keep up the great work!
Joanne
Jun 05, 2021
Lake Frederick, VA, USA
Enjoyed Most
Best location, service, outdoor seating, everything was the best.
Ann
Oct 24, 2020
Chapel Hill, NC, USA
Enjoyed Most
Love the hotel. Great service and experience
Ervin
Oct 25, 2020
Mooresville, NC, USA
Enjoyed Most
Amazing hotel. Centrally located. Incredibly friendly and professional staff.
Sheila
Oct 29, 2020
Plymouth, MI, USA
Enjoyed Most
Loved our stay here. Beautiful hotel, perfect downtown location, nice lobby and outdoor seating area. Live music to enjoy with drinks. Excellent social distancing and safety guidelines added to our comfort level.
Debra
Sep 28, 2020
Brighton, MI, USA
Enjoyed Most
The first few times of summoning/using the elevators was a bit of a learning curve! Overnight parking fees are a little steep.
Other Comments
The hotel's billing system at check-out did not show the advance TravelZoo room rate. I had to get front desk staff to correct.
Boyd
Oct 24, 2020
Anderson, SC, USA
Enjoyed Most
Staff is terrific. Always looking to help. Friendly. And, very dog friendly, too.
Other Comments
If you want to walk to dinner, music, microbreweries, shopping, shops, and museums, the Kimpton location gives you all of it.
Daniel
Oct 28, 2020
Buford, GA, USA
Enjoyed Most
Beautiful new hotel. Pet friendly although I did not have a pet I enjoyed seeing all the dogs guests had with them. Location is smack in the middle of Asheville. Loved this place!
Other Comments
Loved the outdoor seating with gas heating, Great place to sit and watch people!
Cheryl
Oct 19, 2020
New Tripoli, PA, USA
Enjoyed Most
The hotel was an oasis: it felt fine to spend down time in the room, which is hard to do (I often find myself wanting to do anything but be in a stuffy hotel room during vacation), and it was easy to access everything that Asheville has to offer. Always having to valet the car was my only frustration, as it made future planning absolutely critical, as it’s hard to come back and then decide to do something else that requires the car after you’ve just had it parked, but it seems necessary given the central location.
April
Jun 11, 2021
Windermere, FL, USA
Other Comments
Awesome location and service. If you can book this hotel with a travelzoo discount, do it!
Mary
Jun 09, 2021
Macon, GA, USA
Enjoyed Most
great
Other Comments
great
Claudia
Feb 16, 2021
Chapel Hill, NC, USA
Enjoyed Most
My husband and I had a wonderful weekend getaway! The hotel was centrally located and the staff was wonderful and accommodating!
Rafael
Feb 22, 2021
Richmond, VA, USA
Enjoyed Most
25th Anniversary getaway... what a lovely hotel and great experience. The room delighted us! The staff were always helpful, even when busy. The location is wonderfully central to just about everything.
1st time using TravelZoo and while experiences with other aggregators can be iffy, this was the real deal.
Other Comments
Keep up the good work! Everywhere we went we were happy to say we were staying with you!
Lynn
Mar 09, 2021
Easton, MD, USA
Enjoyed Most
Would have been 5 stars across the board but the exterior walls were so thin we were kept awake every night by loud street traffic and frequent sirens from the nearby fire department. We also weren’t able to control the heating/cooling in our room via thermostat so it was always too hot or too cold. Everything else was very nice.
Annie
Feb 02, 2021
Dayton, OH, USA
Enjoyed Most
Welcoming staff and always ready to provide information if asked. Helpful room maintenance staff during Covid. Perfect location in downtown area and lovely, comfortable lobby areas.
gail
Mar 03, 2021
Charlotte, NC, USA
Other Comments
Beautiful hotel and amazing staff. The hotel is located in a great location. The staff did a great job following COVID procedure. I will definitely return.
Wadette
Jan 25, 2021
Mount Pleasant, SC, USA
Enjoyed Most
Parking valet and front desk welcoming and professional.
Other Comments
Elevator very high tech-good security feature. Room thermostat a little slow to respond to settings.
Ruby
Feb 16, 2021
Danville, CA, USA
Enjoyed Most
Beautiful hotel in great location.
Other Comments
Wonderful visit, but my friend suggested you provide area walking maps.
Mary Ann
Mar 27, 2021
Crossville, TN, USA
Enjoyed Most
Very comfortable! Staff was very helpful with excellent service.
Other Comments
Modern atmosphere with beautiful art sculptures
Rosemarie
Mar 07, 2021
Washington, DC, USA
Enjoyed Most
Good experience. The staff was helpful friendly.
Other Comments
The pillows on the bed could have been firmer. The bags of ice in hallway is a nice feature. One ply toilet paper was strange in this high end hotel.
James
Mar 20, 2021
Midland, GA, USA
Enjoyed Most
The staff, hotel and location were all wonderful! Our room was clean and the staff was polite and always willing to help in any way. I would return here on my next visit to Asheville.
laura
Apr 14, 2021
Apex, NC, USA
Other Comments
Only downside was forced valet parking. Otherwise our stay was excellent.
Lindsey
Nov 06, 2020
Pineville, NC, USA
Enjoyed Most
When we checked in, we were given a beautiful room except it was missing one hanging light and the floor lamp did not work. When informed of these things, the staff immediately helped us move to another room. They were extremely accommodating of our requests and I would definitely recommend this hotel. Excellent location for walking downtown.
Catherine
Mar 06, 2021
Roswell, GA, USA
Enjoyed Most
We had a wonderful experience! The hotel is beautiful and in a great location. So close to everything. The staff was very accommodating and the workout room was very well equipped!
Lorean
May 30, 2021
Charleston, SC, USA
Enjoyed Most
very nice accommodations and excellent location.
It is a "dog friendly" hotel, so in hindsight I wish we would have insisted on a Non-pet floor. Wasn't too fond of waking up to dogs barking.
Other Comments
facilities and ambiance was great. would highly recommend, BUT make sure you insist on a non-pet floor if you don't have your pets with you.....
Kenneth
Oct 27, 2020
Myrtle Beach, SC, USA
Enjoyed Most
Great service and ease with allowing dogs.
Sydney
Mar 30, 2021
Charlotte, NC, USA
Enjoyed Most
Great property, great location, great amenities and food service.
Phillip
Sep 20, 2020
Fort Myers, FL, USA
Enjoyed Most
Very nice hotel. Wonderful staff. The hotel decor used lots of local artists. Hotel is walking does it too many places in Asheville. The rate was very reasonable. We will go back. It is also very dog-friendly.
Bradley D
Apr 01, 2021
Taylors, SC, USA
Enjoyed Most
I love Kimpton properties and Hotel Arras did not disappoint. Perfect location - it was a little noisy, but that's what you get when you stay in any downtown. I had noosy neighbors and they moved me to an even better room! No excuses, no hard time, just excellent customer service.
Romi
Feb 19, 2021
Acworth, GA, USA
Other Comments
The staff was extremely helpful, accommodating, and friendly. For example, when I called the front desk on Sunday, I was informed that In room dining did not open until 8:00 AM. But the girl at the front desk took it upon herself and brought me a large pot of coffee. Also, we received texts each day from hotel asking if we needed anything. Again, the service at this hotel was excellent!
Heather
Nov 09, 2020
Vernon Hills, IL, USA
Enjoyed Most
Excellent
Other Comments
Professional staff
James
Dec 05, 2020
South Zanesville, OH, USA
Enjoyed Most
Enjoyed the shopping , dining and enjoyed the artwork in Asheville. Hotel was in a great area of being able to walk to the shops and restaurants we desired to go to. Asheville has some of the very best restaurants . . . Food was exceptionally good.
Other Comments
Staff at the Kimpton Hotel Arras was exceptional and very helpful. A gentleman by the name of Cody who served wine in the happy hour was fun and engaging. When we wanted to stay a while after checkout, staff was very helpful in holding our bags & allowing us to leave our car so we could enjoy more of the afternoon. Would recommend this hotel to anyone going to Asheville.
Teresa
Mar 13, 2021
Atlanta, GA, USA
Enjoyed Most
The hotel was lovely, centrally located. However, upon arrival I was asked if I wanted light housekeeping during my stay, to which I said yes. The room was untouched. No clean towels, etc. Also, not even a coffee maker in the room. I don't want to hear COVID as the excuse. Other hotels in the area provided these simple amenities.
Rita
May 28, 2021
Cary, NC, USA
Enjoyed Most
Fantastic! Hotel staff were so nice and accommodating! Lots of built in extras.
David
Aug 08, 2020
Raleigh, NC, USA
Enjoyed Most
As a loyal Kimpton guest, I know their hotels are always top notch. This newly built hotel exceeded my expectations. From the ease of valet parking and cheery welcome to check out, this stay was nothing less than stellar. A return stay is coming up soon!
Other Comments
We really enjoyed the small plates and cocktails at District 42!
Debbie
Mar 14, 2020
Spartanburg, SC, USA
Enjoyed Most
The hotel was in a perfect location. Staff was friendly and curtious. Hotel was concerned with our safety. Only allowed 2 people in the elevator at a time. Provided masks. We wish they were allowed to change linens but understood why they could not.
Other Comments
Rooms were spacious and beautiful. Great bathroom! Perfect shower!!!
Vicki
Jul 07, 2020
Gallatin, TN, USA
Enjoyed Most
Absolutely top notch in every way. 100% wonderful. Food was delicious.Staff helpful and courteous.
Other Comments
Great precautions were in place with regards to Covid-19. I felt safe.
Jan
Jul 04, 2020
St. Louis, MO, USA
Enjoyed Most
Fabulous, beautiful, clean hotel with very courteous staff, great food and amenities. The location is central to attractions, but surrounding the property is a lot of drug users and homeless people. It's very sad to see how the drug addiction crisis has affected one of my favorite cities. We've been visiting Asheville for 30 years and we've never seen it this way. I hope the city will be able to help those in need.
Kristie
Jul 01, 2020
Mount Pleasant, SC, USA
Enjoyed Most
Amazing location and rooms! We will be back!
Brooke
Mar 05, 2020
Tyler, TX, USA
Enjoyed Most
Hotel was very clean and comfortable. Perfect location - everything was in walking distance. Loved the outdoor area with the firepits.
Mark
Jun 21, 2020
Mount Pleasant, SC, USA
Enjoyed Most
Loved the hotel decor, the staff was always around and attentive, the bar and restaurant were very good, liked the outdoor area for sitting and drinking from the bar. Room was wonderful and spacious. Location was the best. Everyone was very good about masks and hand sanitizers were available. Coffee or tea in the morning was just right.
Patricia
Aug 29, 2020
CharlotteCharlotte, NC, USA
Enjoyed Most
We will definitely be back. They treated us and our dog kindly. The hotel also had safety measurements in place which made us feel comfortable.
Antoinetta
Jun 22, 2020
Durham, NC, USA
Enjoyed Most
The hotel experience was easy and comfortable. We spent a minimal amount of time face to face with the staff during check-in and check-out, but they would check-in with us periodically by phone to see if our needs were being met. Room was very comfortable and you can't get a better location in Asheville.
Andrew
Jul 01, 2020
Charlotte, NC, USA
Enjoyed Most
Excellent!
Elaine
Mar 03, 2020
Asheville, NC, USA
Enjoyed Most
Great location , staff was amazing will came back soon
Jose
Aug 07, 2020
Wake Forest, NC, USA
Enjoyed Most
Our TV was partially not working and they sent a tech right away. Our thermostat didn't appear to be working, and they sent maintenance right away. They recommended a place for dinner a d it was great. All of this attention, a d it was during the pandemic! I would definitely return. The room was spotless and the bed was comfy. Allison checked us in and was very concerned that all was well. It was a very good stay.
Carol
Aug 21, 2020
Conway, SC, USA
Enjoyed Most
Overall, it was terrific! There were some minor issues such as coffee not being available in the rooms, but it was free in the lobby and room service was very quick when we ordered a pot. That's a quirk of mine...I don't like having to get dressed to go fetch my 1st cup of the day. Housekeeping could have been a bit better as well...found a couple of long, dark hair strands scattered about the bathroom. But! The property is lovely and the staff are all very pleasant and helpful. We had planned to stay 2 nights but sadly, I became ill and we had to return home after the 1st night. But...we'll go back!
Other Comments
I've made several constructive comments on Trip Advisor that I'm sure they'll see.
Sandra
Mar 04, 2020
Raleigh, NC, USA
Enjoyed Most
I wanted a quick getaway with my husband and my parents. The hotel was pet friendly so we were able to bring our pups. We were extremely pleased with the hotel and staff! Very beautiful, tastefully decorated and conveniently located. We would love to go back! The only suggestion is we were not able to book two rooms at once. I booked the rooms separate (after calling a Travelzoo agent) who was also nice and otherwise, the process was seamless. I love Travelzoo and now this hotel as well!
Other Comments
Thanks for the treat basket for the pups and the kind, friendly service.
Raiza
Mar 10, 2020
Salisbury, NC, USA
Enjoyed Most
My husband and I enjoyed a lovely getaway to this gorgeous hotel in the heart of it all. Wonderful staff (everyone from the valet to the hotel manager, Will - who made our stay extra special), smooth check-in, beautifully appointed rooms, and it's worth mentioning that the hotel goes above and beyond with top safety measures during these times of Covid-19. Everything is top notch here - from the food, to the decor, down to the tech support for tv help :-) This time away was just what we needed and staying at the Kimpton Hotel Arras was the absolute best part of our trip.
Jessica
Jul 03, 2020
Johns Creek, GA, USA
Enjoyed Most
We appreciated everything available to us at this hotel. The staff was at the ready to accommodate us with local places of interest and any other service necessary. The restaurant, though not owned by the hotel, was very good. We enjoyed both a dinner and two breakfasts there and were very pleased with all. The bedding was super comfortable and the shower complete with good hot water.
We will be certain to extol the luxuries we experienced to our friends and family.
Regina
Jun 26, 2020
Chapel Hill, NC, USA
Enjoyed Most
The hotel was beautiful! All of the staff was helpful and very friendly. Great location to walk everywhere in Downtown Asheville. The bar and restaurant was excellent with a great atmosphere filled with fun.
Tammie
Jul 29, 2020
Wilmington, NC, USA
Enjoyed Most
Very nice comfortable hotel
Kemp
Jun 10, 2020
Claremont, NC, USA
Enjoyed Most
Had to change reservation which got complicated knowing whether to call Travel Zoo or hotel directly.
I called hotel and all worked out but some in group had to make several phone calls to get your rate.
Other Comments
Absolutely beautiful property, the 4th Kimpton I've used. Wonderful staff, large rooms, great location and outdoor seating areas. Highly recommend even with Covid protections in place.
gail
Aug 28, 2020
Charlotte, NC, USA
Enjoyed Most
Three couples met here to spend some time together.
Carl
Aug 20, 2020
Elizabethtown, KY, USA
Enjoyed Most
Central location is ideal
Other Comments
New hotel. Great outside area for eating and drinking. Nice features throughout.
Robyn
Jun 20, 2020
Mooresburg, TN, USA
Enjoyed Most
This may have been my best hotel stay ever. The customer service was out of this world. The room was awesome and the location was perfect.
jonathan
Sep 08, 2020
Moore, SC, USA
Enjoyed Most
Despite current restrictions due to COVID, the staff went above and beyond to make our stay enjoyable. Super pet friendly hotel!
Jessica
Jun 16, 2020
Mount Pleasant, SC, USA
Enjoyed Most
Kimpton was close to everything and is in the heart of Asheville. It was walking distance to the breweries and a quick ride to the Biltmore. The staff was welcoming and we really loved the restaurant and bar at the hotel.
Courtney
Aug 24, 2020
Franklin, TN, USA
Enjoyed Most
The rooms were exquisite and the staff was amazing.
Johnna
Aug 03, 2020
Huntington, WV, USA