Membership: Customer Support & FAQs

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客戶服務辦公時間:星期一至五,上午 9 時至下午 6 時 (公眾假期休息)


What does a Travelzoo membership include?

A Travelzoo membership means that you become a part of the must-have club for travel enthusiasts, those who love to travel as much as we do, and includes exclusive access to our weekly Top 20® newsletter, a list of carefully researched, negotiated and curated travel and entertainment offers, including luxury and budget-friendly options for hotels, cruises, flights, vacation packages, dining, entertainment and other local activities. We negotiate our deals with top travel companies to offer special rates and perks, focusing on less crowded periods for significant savings but also with opportunities for both planned and spontaneous travel during high season, and research our deals to ensure they are competitive and best-in-market. Members also benefit from direct access to our exceptional customer service team for support by phone or email.

How much does a Travelzoo membership cost?

The annual membership fee is $40, unlocking a year of exclusive deals and benefits.

Can I try Travelzoo before committing to a membership?

Direct trials of membership are not available, but we offer a Satisfaction Guarantee. If within the first 14 days of your membership, you find that you are not completely satisfied, you can obtain a full refund of your membership fee.

What happens if I am not happy with the membership?

We understand the importance of trust in choosing a membership that promises not just savings, but unforgettable experiences. That is why we offer a straightforward, Satisfaction Guarantee. If, within the first 14 days of your membership, you find that you are not completely satisfied with the services provided, we encourage you to reach out to our customer support team. We will do everything we can to address your concerns. However, if you still feel that the membership is not right for you, we will offer a full refund of your membership fee. To request a refund, simply contact our customer support with your membership details and a brief explanation of your dissatisfaction, and we will process your refund promptly.

Can I share my membership with family or friends?

Membership is individual and non-transferable, but you can book deals for others to enjoy together.

How can I cancel my membership?

You can cancel the auto-renewal of your membership in My Account online or by contacting our customer service. The membership will then expire at the end of your 12-month membership period. Once you have paid, assuming you have not requested a refund, you will continue to have access to all the benefits of the club until the end of the membership term.

How does my membership renew?

Automatically each year, with the option to cancel auto-renewal by adjusting your account settings or contacting customer service.

What types of deals can I expect?

We offer a wide range of high quality, exclusive offers for your travel and entertainment needs, including high-end hotel stays, cruises, flights, vacation packages, dining, entertainment and other local activities globally. Our team of deal experts spend hours negotiating and researching our offers to ensure that they meet our rigorous quality standards. We would not publish a deal that we would not book ourselves.

How often are new deals posted?

Our weekly Top 20® goes live every Wednesday morning. However, we frequently update our site with new deals throughout the week. For the most exceptional offers, we will directly alert you via email, ensuring you never miss out and are the first to know (as some can sell out quickly!).

How does Travelzoo ensure the quality of its deals?

Our team of deal experts, as well as our unique Test Booking Center®, rigorously research and check every single deal that we offer. We thoroughly vet our deals by checking prices, availability, reviews, competitor prices, and perks and will only recommend a deal that clearly beats everything else in the market.

Are the prices advertised on Travelzoo real?

Yes, the prices you see on Travelzoo are real, even though some deals might seem too good to be true. We pride ourselves on transparency and collaborate directly with our partners to secure exclusive rates for our members. All it takes from your side is a bit of flexibility regarding travel dates or destinations, and you can indeed catch your next trip with amazing savings.

What payment method can I use?

We accept all major credit cards.

Does Travelzoo have offers for families?

We frequently feature family-friendly deals, but we focus on offers suitable for two adults or groups of adults. We strive to include diverse options when available and recommend reviewing deal details for family suitability.

Does Travelzoo have offers for solo travelers?

Many of our hotel deals are based on double room occupancy, meaning solo travelers would pay the same price as two adults. However, we are always on the lookout for special deals that cater specifically to solo travelers, such as single occupancy rates with better value or packages designed for solo adventures. When these specific options are available, we make sure to highlight them for our solo travelers.