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  1. How It Works
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What are Travelzoo Local Deals?

We negotiate outstanding deals on behalf of our members at the best local spas, hotels, restaurants and entertainment venues. We apply the same rigorous selection and approval process we've been perfecting since we launched the Travelzoo Top 20 in 1998.

How does it work?


Find a great deal on our site, or subscribe to receive deals in your local area.


Purchase your voucher and contact the deal provider to make a reservation.


Use our app or print the voucher to claim your deal, and enjoy your experience!

(7-day refund policy if you can't find availability)


Mon-Fri, 9:00 a.m. - 9:00 p.m. ET


Show questions



If the policy on your voucher purchase or hotel reservation allows a cancellation or refund, you can cancel it online. Sign in to My Account. Then select My Purchases and click the “Cancel” button for hotels or “Request Refund” button for vouchers. We offer full refunds within 7 days of purchase on most vouchers. Vouchers for date-specific events, vouchers noted as non-refundable and all voucher purchases after 7 days are final sale and are not eligible for a refund. For hotel bookings, most reservations can be canceled free of charge up until a few days before check-in. If your reservation is eligible for a cancellation, you can cancel it online. Sign in to My Account, go to My Purchases, and if your reservation is eligible for a cancellation, click the "Cancel" button. We’ll send you a cancellation email as soon as your cancellation is processed.

Expired Vouchers

After the expiry date listed on your voucher, you are no longer able to redeem it for its promotional value (the advertised value). However, the great news is that you can use the amount you paid for the voucher as a credit with the merchant. This value, called face value or base value, never expires, according to applicable law. No refunds can be issued for expired vouchers.

Lost Voucher

Vouchers are stored under My Account in the My Purchases section on our site, and can be printed at any time -- even after the voucher expiry date. For expired vouchers, the great news is that you can use the amount you paid for the voucher as a credit with the merchant. This value, called face value or base value, never expires, according to applicable law. No refunds can be issued for expired vouchers.

Can you book me into the restaurant or spa or advise on availability?

Once you have purchased your voucher, we recommend you call the business as soon as possible to make a booking. We are unable to advise on availability or make bookings. All dates are subject to availability.

Unsubscribe/ Manage Subscriptions

Login to My Account and go to My Subscriptions. Select the changes you would like to make to your account. You can subscribe to as many site editions as you like to receive deals published by Travelzoo in other countries. You can also change your email address or ZIP code in My Subscriptions.


If you have forgotten your password, please click on the “Forgot Your Password” link in Sign In / Sign Up in the upper right corner of the home page and enter the email address you used to join. We will send you an email with a link to reset your password. If you do not receive your email, please check your spam folder and ensure the email address is spelled exactly as it was as when you subscribed. If you wish to change your password, you may make the changes in My Account under My Details.

Change Email Address

Login to My Account and go to My Subscriptions. Select "Change" next to your email address. Then enter the new address where you’d like to receive email.

Update Credit Card Information

To update a credit card you must delete the old card and enter a new form of payment with the updated information.

How long will it take for the changes to My Account to take effect?

Please wait 48 hours for any changes made to your account to take effect.

How do I buy a Voucher?

Click on the "Buy Now" button and follow the instructions. Once your purchase is complete, we’ll charge your credit/debit card and send you an email confirmation with a link to access your voucher. Vouchers are also stored under My Account on the Travelzoo website and can be printed at any time. To redeem your voucher, follow the booking instructions on the voucher and be sure to check the fine print for special instructions! If reservations are required, we recommend you call the merchant as soon as possible to get the dates that you want.

Can I purchase over the telephone?

At this time only online ordering is available.

General Questions about the deal?

We disclose as much information as we can on the deal page on our website; if the answer you require is not there, we recommend calling the business for clarification. You’ll find the merchant's contact details on the deal page and your voucher.

What payment methods do you accept?

We accept MasterCard, Visa, American Express and PayPal.

What will you do with my credit card and billing information?

We work with CyberSource to process credit card information. CyberSource is owned by Visa International and is one of the largest payment transaction companies on the Internet. Your credit card and billing information is recorded via fully encrypted Secure Socket Layer connection (SSL). This and your other personal information are safe and secure and will only be used for your intended purpose. We comply with industry-leading security and privacy standards and are registered with TRUSTe. For details, see our full Terms of Service and Privacy Policy.

What if the business goes out of business?

While we do our best to keep current with the status of our business partners, if you discover you are holding a voucher for a closed business please contact our Customer Service Team at 877-665-0000 or support@travelzoo.com, Monday-Friday, 9am - 9pm. ET. If a business closes down before your voucher expires, you will receive a full refund. Travelzoo serves as an agent in recommending local businesses. Travelzoo makes no warrants and does not accept liability for business failure.

Can you tell me exactly what "Fine Print" means and why it’s important?

Each deal has unique guidelines, set by the merchant. Pay close attention to them before you buy. These little details usually refer to things like dates when the deal is not available, how many deals you are allowed to purchase or redeem and whether or not the deal can be combined with any other offers.

I’m still confused.

If you have a question we haven’t answered or just want to leave a comment, click here to send us an email, or call 877-665-0000, Monday-Friday, 9am - 9pm ET.