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What are Travelzoo Local Deals?

We negotiate outstanding deals on behalf of our subscribers at the best local spas, hotels, restaurants and entertainment venues. We apply the same rigorous selection and approval process we've been perfecting since we launched the Travelzoo Top 20 in 1998.

How does it work?

1

Find a great deal on our site, or subscribe to receive deals in your local area.

2

Purchase your voucher and contact the deal provider to make a reservation.

3

Use our app or print the voucher to claim your deal, and enjoy your experience!

(7-day refund policy if you can't find availability)

1-877-665-0000

Monday-Friday, 9:00 a.m. - 9:00 p.m. ET

FAQ

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Pre-Purchase Questions

What are Travelzoo Local Deals?

Local Deals offers you outstanding deals at discounted prices from top-quality local businesses, including spas, restaurants and destination hotels.

How do I buy a Local Deal?

Making a purchase is simple. Once you’re ready to purchase a voucher, click on the "Buy Now" button. If you already have an account with Travelzoo, you can purchase with just one click. Or, simply follow the instructions online to My Account and enter your billing details. The charge will appear on your credit card statement as “TRAVELZOO.” Once your purchase is complete, we’ll charge your credit/debit card and send you an email confirmation with a link to access your voucher. Vouchers are also stored under "My Account" on the Travelzoo website and can be printed at any time. To redeem your voucher, follow the booking instructions included near the top of the page – remember to check the fine print for special instructions! We recommend you call the merchant as soon as possible to get the dates that you want. In some cases you can just show up whenever you like.

You have 7 days to ask for a refund if you wish to cancel your order. Vouchers noted as non refundable or a date-specific event are non refundable. Please read our full Terms of Sale for more information.

Can I purchase over the telephone?

At this time only online ordering is available. If you have a question before you get started, please contact our Customer Support Team.

Does it cost money to join Travelzoo or to receive Local Deals?

Access to all of Travelzoo’s content is free for subscribers. To become a subscriber, sign up here or just register when you purchase your first Local Deals voucher.

What payment methods do you accept?

We accept Master Card, Visa, American Express and Paypal. We do not charge you a fee for debit or credit card use.

I received an error message when trying to purchase a Local Deal. Now what?

Sometimes there is a problem processing your credit card, or the billing address you entered does not match your account details on file with your bank (For instance, have you moved recently or changed marital status?). It could just be a typo, or a number was incorrectly entered (Hint – don’t put dashes or spaces when you enter your credit card number). Our system will immediately notify you if there’s a problem at the time of purchase. Re-enter your details (check all the fields carefully) and try again. If it still doesn’t work, send us an email or give us a call.

My Password is not accepted

If you have forgotten your password, please click on the "Forgot Your Password" link in "My Account" and enter the email address you used to subscribe. We will send you an email with a link to reset your password. If you do not receive your email, please check your spam folder and ensure the email address is spelled exactly as it was as when you subscribed.

What happens if the date I want is not available?

Availability is always subject to change, and is based on the merchant’s availability, so we recommend that you contact the business as soon as you have purchased your Local Deal to confirm the dates you wish to use your voucher are available.

Can I buy a deal as a gift for someone else?

Yes, subject to the terms and conditions of the offer. You can print a Voucher and give it to someone else like a traditional certificate or gift card. Unless the fine print specifically states otherwise, feel free to give Travelzoo Local Deals vouchers as gifts, or if you can’t use it before the expiry date, give it to a friend or family member.

General Questions about the deal?

We often are asked if restaurants have vegetarian or gluten free options or if the hotel accepts pets or if the spa can take bookings of more than eight people. Wherever possible, we try to disclose as much information on the deal page on our website; if the answer you require is not there, then we recommend calling the business for clarification. You’ll find the contact details on the deal page and your voucher.

Post Purchase Questions

Can you book me into the hotel or restaurant?

We are not able to make a booking for you or advise you on availability. We recommend that once you have purchased your Local Deal to call the business as soon as possible to make a booking. All dates are subject to availability.

Does the Local Deal have to be used the same day I buy it?

Each Local Deal has a limited redemption window (typically six months, but it could be more or less than that). Each deal has an expiration date (listed on the deal page before you buy and on the voucher). We recommend you call the business to make your reservation as soon as possible, for example, weekend dates always go very quickly. Remember you only have 7 days after the date of purchase to ask for a refund in case your desired dates are unavailable.

I’ve lost my voucher!

Vouchers are stored under "My Vouchers" on the Travelzoo website and as long as your voucher is active (unused, not refunded) it can be printed from this page at any time up.

Can I return or get a refund on Travelzoo Local Deals voucher?

We offer full refunds within 7 days of purchase, so if you change your mind and no longer want a voucher, please let us know. Login to "My Account" and if your voucher is eligible for a credit, you can cancel your voucher online. After 7 days, we are not able to offer returns or refunds. On date specific events or when noted as non-refundable all sales are final, and no returns or exchanges are permitted. Please see our Terms of Sale for more information.

What if the business for my voucher closes down?

If a business closes down before the redemption window for your voucher expires, you will receive a full refund. Travelzoo serves as an agent in recommending the merchant or local business. Travelzoo makes no warrants and does not accept liability for business failure. Please see our full Terms of Sale for more information.

What happens if my Travelzoo Local Deals voucher expires?

You must redeem your voucher before the expiry date specified on the voucher. After the expiry date, you are no longer able to redeem it for its promotional value (the advertised deal), however, you are eligible to use the amount you paid for the voucher as a credit with the merchant. This value, also called face value or base value – never expires, according to applicable law. No refunds will be issued for expired vouchers. See our full Terms of Sale.

What if I want to change or cancel my order?

We are not able to change your order once you make a purchase (add vouchers or remove vouchers, change the name on a voucher or change dates). If you would like to cancel your voucher, please call us within 7 days of making your purchase. After 7 days, no refunds can be issued.

What happens if I cannot use (or forget to use) my voucher before it expires.

Travelzoo Local Deals vouchers lose their promotional value after the expiration date listed on the voucher, but in many states, local law allows you to still redeem it at the price you paid. For example, if your voucher was a $20 voucher for $40 of stuff, you can’t redeem it for $40 after the expiration date, but you may still be able to use it for $20 at the local business. To find out, just contact the local business directly at which you want to use the voucher.

General FAQ

I’d like to change the email address I subscribed with/ I entered my email address incorrectly

Go to "Manage Your Free Subscriptions" here and enter the new address where you’d like to receive email.

Can you tell me exactly what "Fine Print" means and why it’s important?

Each deal has unique guidelines, set by the local businesses where you can buy the goods and services. Pay close attention to them before you buy; that’s why we put the fine print up on top, rather than buried in actual fine print. These little details usually refer to things like dates when the deal is not available, how many deals you are allowed to purchase or redeem and whether or not the deal can be combined with any other offers.

I booked a travel deal that was featured on Travelzoo but am having a problem. Can you help me?

Most travel deals aren’t booked directly through Travelzoo unless you actually purchased a voucher on Travelzoo’s website. A good test is to take a look at the company that actually charged your credit card. If it’s a travel or entertainment company other than Travelzoo, you’ll need to contact them directly. If you see Travelzoo on your bank card statement, then you likely bought one of our Local Deals and we’ll do our very best to help you.

How can I feature my business on Travelzoo Local Deals?

Contact us! We’ll respond to you as soon as possible.

I’m still confused.

If you have a question we haven’t answered or just want to leave a comment, support@travelzoo.com to send us an email, or call 1-877-665-0000, Monday-Friday, 9:00 a.m. - 9:00 p.m. ET.