£59 – Massage, facial & afternoon tea in Suffolk mansion

The staff for the treatments were so kind and professional and did wonderful treatments, highly recommend. Also the staff working in the restaurant were very professional and gave us all a wonderful day to remember. Thank you

toasty from the cafe for lunch

lack of organisation, nothing about the visit was relaxing - screaming unruly kids in the pool, unisex changing rooms (not mentioned), lack of signage. The 6 layers of nail varnish were still wet after an hour, and most had chipped or peeled off by home time. Flies and bugs everywhere (sat inside) while having a cream tea (scones looked like yorkshire puddings - brown and crunchy on the outside). Stained and crumbed sofas.

Lovely relaxed day. Swimming pool a bit out of the way and noisy children arrived!

Lovely cream tea in beautiful surroundings and one of the best facials I have ever had.

A lovely experience and great value.

The cream tea is just that - scones, cream and jam. The hotel serve a full afternoon tea so we were left feeling a bit hungry and disappointed after just scones. So we ordered sandwiches which were excellent, albeit at an extra cost.

Staff could have been more helpful, ensure you know what the offer covers so you can ask for it, e.g. Robes and towels as everything had to be requested. Not impolite just not helpful.Disappointed that the hotel could not provide a bacon roll when they were serving breakfast, they did let us have pastries.

Not a spa just a hotel with treatment rooms, by the crèche, nowhere to sit in bathrobe and relax. Lounge was for guests of the hotel. Walk through car park to treatments. One hairdryer by pool, old fashioned keep the button pressed in to work. No shelf by hairdryer for brush etc.

Lovely setting in beautiful countryside. Tranquil and very relaxing

Changing facilities in swimming area, no signage

When we arrived at the reception we were greeted by a nice lady, very polite and helpful. However there was a sign to say that the bikes would not be available that day, as they were being serviced. This was one of the facilities that we were allowed to use, which I was looking forward to. I feel disappointed that we were not informed before arriving or at the point of booking, as we could have re-arranged our booking. When I mentioned it to the ladies in the spa, they had no idea! So there was no communication between the hotel, spa and myself.

Bit bitty. Pool was in a separate building. Wasn't offered robe and slippers but couldn't work out where you would use them. Sat waiting to be served a drink but had to ask somebody as nobody came to us. Not structured. Struggled to find our way around. Didn't appear to be set up for travelzoo guests.

Wouldn't take much to make it better. Wasn't bad but small tweeks would make it really good. Was good value for money.

Massage and facial were very nice and that made it value for money

It was totally disjointed, no welcome , not shown around the facilities, raw scone . Staff seemed very uninterested .

Thoroughly enjoyable day. Nice pool. Delicious Tea. The highlight, though, was Hayley and her colleague in the Spa, who delivered the most expert massage and facial I've ever enjoyed. They are total stars and I will definitely be visiting them again.

The treatments

The grounds, in particular the Mediterranean garden & the stumped. Also the swimming pool.

faultless

Easy day just perfect

Treatments were amazong

This is not a spa hotel and should not be sold as one. It has a swimming pool, which is over a 1 minute walk outside(!!) and that is it. A cream tea - was just a scone. Again very misleading

The open fires were very welcoming! And the Staff very helpful.

The scones were amazing, really fresh and still warm, the staff are all really helpful and friendly

Spa treatments

Sadly a little disorganised on arrival and directed to head to spa to collect own robe

Treatments were excellent

Not an ideal spa experience

Treatments

Staff were very friendly

When we arrived only one treatment booked instead of two so 2 of us missed a treatment

Relaxed atmosphere

Really relaxing with very friendly, welcoming staff.

Cream tea

Michael really looked after us. Also lovely spa treatment.

Treatments

All v enjoyable- staff lovely but lacked a joined up spa day experience ie someone to coordinate where we should go- leave stuff etc

Treating an old friend for her birthday.

The staff were wonderful and welcoming. The service was immaculate. We enjoyed our treatments in the spa. Beautiful venue.

Afternoon tea & spa treatments were lovely.

Think there definitely needs to be some sort of drinking water by the pool area. We were not told there was nothing over there. i called & asked for some drinking water for all of the people swimming but it never arrived.

The relaxation, loved the drawing room fires. Food was nice. Excellent treatments.

Although I was there for the spa I was really Impressed with the child facilities I saw too!

Should be lockers in changing rooms and water machine!! Also no one told us codes to get in to changing room.

Nice relaxing atmosphere, friendly polite staff

Good massage friendly staff especially in the spa.

No sauna or steam room. Very limited changing facilities. Not very well organised. An extremely expensive soft drink- £ 3.80 for lime & soda. The day felt disjointed and not as relaxing as we hoped.

Excellent massage and facial.

Beautiful setting on National Trust site. Ideal for lovely Autumn walk before delicious afternoon tea.

the staff were excellent & very friendly.

Hayley and Rose at the spa could not have been lovelier! Amazing facial and massage and such a relaxing day!

The cream tea was an added bonus - fresh scones and a great pot of tea.

Peaceful and tranquil setting.

We went for a spa deal that included two 30 minute treatments and cream tea. We asked if we could have a 60 minute massage instead of two different 30 minute treatments and they were happy to do this. But in the end we only got 45 minutes which was a bit of a swizz☹️. We upgraded from cream tea to afternoon tea, which cost a further £12.50 each and they did bring us extra egg sandwiches! The waitress was lovely, very helpful and cheery. Scones were delicious, and we took some home as we couldn’t eat it all at the time! My friend had a younger masseuse than me and wasn’t sure she’d been fully trained in Swedish massage, but that was not my comment or experience. Still a bit miffed about the shortened massage though, and would advise to go for two separate 30 mins not the so called combined.

Massage, Facial and Cream Tea were all brilliant