Travelzoo Staff

Why We Love This Hotel

  • Excellent location near Puerta del Sol & walking distance to the Old Town
  • There’s a rooftop pool -- a rarity in Madrid -- & an impressive antique collection
  • Guests get a free glass of bubbles to enjoy in the well-rated bar
  • On-site restaurant is among the city’s best


With an ideal location, rooftop pool and highly regarded restaurant, Hotel Urban is an excellent choice for a short break in Madrid. You’ll be staying near the Gan Via, Puerta del Sol, and within walking distance of Old Town, the museum district and Retiro Park. The property was named in the Top 100 Southern Europe Hotels by Condé Nast Traveler’s Readers’ Choice Awards in 2011. Guests are welcomed with a glass of bubbles in the stylish Glass Bar, which “serves some of the best cocktails in the city” (Elle).

Inside, the design is bold and contemporary with unique touches and antiques from the owner’s own collection scattered throughout the hotel. There is also a small museum area in the lobby with an impressive array Egyptian pieces. Upstairs in the bedrooms, the décor is less dramatic although you may come across a sculpture or two. Expect bronze bedspreads, dark wooden floorboards, free Wi-Fi, and powerful showers. The Loft Suite is particularly impressive with a separate mezzanine living area and 4-metre high window overlooking Carrera de San Jerónimo

In the morning a varied breakfast is on offer, with hot dishes prepared to order, an array of juice and good coffee. The Europa Decó Restaurant is widely regarded as one of the city’s favourite venues and while it may be pricier than a local tapas restaurant, it is not extortionate. Try the confided filet of black cod with a basil pil pil and red pesto, or the Iberian loin with peaches from Calanda. Plaza de Santa Ana and its tapas restaurants is also nearby and Sevilla and Puerta del Sol metro stations are a short walk.

During the summer, don’t miss the rooftop terrace with views over the city and a rooftop pool (unheated and only open in the summer). Cocktails and tapas are served until late. There is also a small gym and a steam room. 

Rooms & Rates

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  • Bar
  • Gym / fitness center
  • Outdoor pool
  • Restaurant
  • Sauna / Steam Room


  • 24-hour room service
  • Concierge service
  • Laundry / dry cleaning
  • Business center

Room amenities

  • Iron and ironing board
  • Mini bar
  • Safe
  • DVD / CD player & library
  • Flatscreen TV


  • Complimentary Wi-Fi throughout


  • Bathrobes
  • Hair-dryer
  • Bathtub (in some rooms)


  • Parking (fees apply)


  • Facilities for guests with special needs


Check-in: Standard Time is 2pm.

Minimum age required to check in: 18.

Checkout: Standard Time is 12pm.

Children and additional guests: Cot/crib available on request, free of charge, for children aged 2 and under. Extra bed available on request in specific room types: 44€ per night for children aged 12 and under. Charges will be added to your bill on checkout.

Pets: Small dogs are allowed on request. Charges will apply.

Additional details:

Know Before You Go

  • Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • The seasonal pool will be open from June to September.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 26 per person (approximately)
  • Airport shuttle fee: EUR 90 per vehicle (one-way)
  • Self parking fee: EUR 27 per night
  • Pet fee: EUR 33 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Cash not accepted. Debit cards not accepted

Have a Question? Contact Travelzoo.

Customer Service available Mon-Fri, 8am-6pm

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

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