Resorts World Catskills is a recently opened (February 2018) casino-resort nestled in the Catskill Mountains, about a two-hour drive from New York City. The all-suite hotel features rooms with sit-down vanities, double sinks, flat-screen TVs and toiletries by Molton Brown. Each room features a coffee maker, safe, minibar, Wi-Fi and sweeping views of the Catskills.
The centerpiece of the property is the 100,000-square-foot casino, with over 150 live table games including blackjack, craps, baccarat and roulette; 2,150 slot machines; a poker room and a private player’s lounge. Guests can also unwind in the Crystal Life Spa, which has six massage rooms, a hair-and-nail salon, relaxation lounges, steam rooms and saunas.
The resort boasts 10 on-site restaurants and bars, where guests can sample a variety of cuisines late into the night. Options range from casual snacks like pizza and Asian street food to dry-aged steak at Cellaio (by celebrity chef Scott Conant, a regular judge on Food Network's "Chopped"). The hotel's bars and lounges feature nightly live music and performances.
Beyond eating and entertainment, guests can work up a sweat at one of the resort's fitness centers and luxuriate in two indoor pools. In early 2019, a Rees Jones-redesigned golf course and the Kartrite Hotel and Indoor Waterpark will be added to the resort.
Amenities
General
Infant cots / cribs
Bar
Casino
Newspaper / magazines
Gym / fitness center
Indoor pool
Pool bar
Restaurant
No pets allowed
Spa
Extra beds (fees apply)
100% smoke-free
Sauna
Steam Room
Services
24-hour front desk
24-hour room service
24-hour security
Beauty treatments / massages (fees apply)
Concierge service
Currency exchange / ATM
Hair salon (fees apply)
Laundry / dry cleaning
Room service (limited hours)
Business center
ATM
Room amenities
Air-conditioning
Coffee / tea-making facilities
Fridge
Iron and ironing board
Pay-per-view / movies on demand
Safe
Sitting area
Flatscreen TV
iPod/iPhone docking station
Internet
Complimentary Wi-Fi in public areas
High-Speed Wi-Fi (fees apply)
Bathroom
Bathrobes and slippers
Hair-dryer
Separate shower
Luxury toiletries
Parking
Complimentary parking
Valet service (fees apply)
Accessibility
Accessible bathroom in some rooms
Accessible parking
ADA compliant rooms
Roll-in shower
Wheelchair accessible
Policies
Check-in:
Standard Time is 4pm. Minimum age required to check in: 21.
Checkout:
Standard Time is 11am.
Children and additional guests:
Cot available upon request: free of charge.
Children are welcome. Extra bed available on request for children and adults in the Luxury King Suite only: $55 plus tax per night. Charges will be added to your bill on checkout directly at hotel.
Rates are based on up to 2 guests for Deluxe King Suite and Luxury King Suite.
Please note: if making a reservation for more than 2 occupants in the Luxury King Suite, please select 2 guests for your booking and specify the total number of guests in the "Special Requests Field" (maximum occupancy is 3 guests). Please notify hotel prior to arrival to arrange for extra bed.
Pets:
Only service animals allowed.
Fees:
A resort/facility fee of US$14.99 per night will be added to the total price of your stay upon check out.
The Resort Fee includes:
Wi-Fi in the public spaces and guest rooms
Use of the fitness center/indoor pool
Local/1-800 phone calls
Complimentary Self Parking. Valet Parking is $10 per day and will be added to your bill directly at the hotel (does not include in & out privileges). This rate is subject to change at the discretion of the property.
Cancellation:
Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Enjoyed This
(93 Member Ratings)
Ratings & reviews reflect verified member feedback for Resorts World Catskills over the past 15 months.
The room was definitely a great price. Great location to check out the area. Casino is small and drinks are expensive. No smoking is also a big plus
Mark28 May, 2019Agawam, AL, USA
Enjoyed Most
Beautiful Room and view.
Claire A.17 May, 2019Malverne, NY, USA
Enjoyed Most
The room. Clean, spacious and the view of the mountains
Other Comments
Only one upscale restaurant and it was closed when we were there. The other restaurants had limited menus. The best was the 24/7 restaurant which was good all around. Dos Gatos Mexican restaurant is located in another building which necessitated going outside the main casino to get to it. Bad planning.
Herman04 May, 2019staten island, NY, USA
Other Comments
When I arrive at home I realized I had left my home keys in the hotel Home # 1417 on Easter day. I called the hotel twice and it took over 20 minutes each time. Finally I got someone and they took my information and phone number but never received a call back. So, if the hotel does care to call back why would I consider going back. The hotel stay was mainly for my sister which I got her the room for all the hard work she does for my ageing parents. Can someone please call me regarding my keys 2012595325.
Victor23 Apr, 2019Newark, NJ, USA
Enjoyed Most
The rooms are very nice.
Other Comments
Check in was supposed to be at 4pm. The room was not available until around 5:15pm. That is really unacceptable and I should have complained to management but I had plans and didn't want to spend my time complaining.
Stephanie21 Apr, 2019Middletown, NY, USA
Enjoyed Most
The room was amazing!!!!
Other Comments
They were not very accommodating at the players club casino. As first timers, they did not offer any incentives. They did have a match for another hotel. My friends offer expired by 1 day and they would not extend the offer by a day. Not very nice🙁🙁
05 Apr, 2019East Hanover, NJ, USA
Enjoyed Most
Use of amenities in the facility - spa, pool
Other Comments
The food presentation should be worked on for a pasta meal but there was too much water in the bowl
Bertha03 Apr, 2019New Rochelle, NY, USA
Enjoyed Most
Luxurious room with huge bathroom!
Other Comments
Great casino?
Cheryl29 Mar, 2019Gardiner, NY, USA
Enjoyed Most
The room was exceptional. Bathroom very impressive, loved the view from 17th floor.
Other Comments
Had to wait on a very long line (1hr) to check in .
This was very frustrating and annoying.
Lisa20 Mar, 2019Ashley falls, MA, USA
Enjoyed Most
Excellent rooms.
Other Comments
Asking questions..got different answers from different employees. One even mentioned that there was a lot of material for them to remember. (e.g....comps)
David13 Mar, 2019Poughkeepsie, NY, USA
Enjoyed Most
The room (when we finally got checked in) was very large. The food at Celaio Steakhouse was excellent.
Other Comments
Our room was not ready until 6:30pm (checkin was 4:00) We had dinner reservations at 5:00 and were not able to freshen up and change clothes before we sat down to a delicious (but very expensive) dinner. The staff was only mildly apologetic and no accommodation was made to make up for the lost time. I'm not sure if I would go back.
Marjorie12 Mar, 2019Montgomery, NY, USA
Enjoyed Most
Fabulous Room, over the top in luxury.
Other Comments
Food hall could use a little tweaking, ordering process was not user friendly, but food was good and reasonably priced.
PAUL03 Mar, 2019Ansonia, CT, USA
Enjoyed Most
The pool was great!
Other Comments
Would like a late check out to be available.
Dawn06 Feb, 2019Bronx County, NY, USA
Enjoyed Most
The Casino
Other Comments
Updated machines. Limited restaurant choices but good.
Alethea23 Jan, 2019Kings Countybrooklyn, NY, USA
Enjoyed Most
Hotel room is very well designed. Cellaio is a wonderful restaurant.
Andrea21 Jan, 2019Croton-on-Hudson, NY, USA
Enjoyed Most
Great getaway with friends. Rooms were beautiful and HUGE...as were the bathrooms. Staff was super friendly and accommodating. Great indoor pool and jacuzzi with cabana style lounging. Will definitely be BACK!
Sloane11 Jan, 2019Kingston, NY, USA
Enjoyed Most
The room itself, when we finally got it after waiting more than 4 hours was wonderful. Spacious and comfortable with a wonderful bed, a sitting area and a table/desk. Also the staff was very friendly considering the circumstances.
Other Comments
We arrived early and we're not expecting our room until official check in which is 4:00 pm. The line was very long and they too our phone number to call when they had a room. 4 1/2 hours later we still had no room and neither did 100 other people. Not sure what the problem was to not have any rooms ready. Ridiculous!
They also advertise 10 eating options and bars with live music. One small bar was open, no music and there were 3 options for eating. One very expensive Asian restaurant next to a take out noodle place, a food hall with one place open to make your own pizza and a 24/7 diner type place that was out of many options on the menu and had an hour wait to get a table.
Karen21 Feb, 2019New Britain, CT, USA
Other Comments
We arrived at the hotel around 7 PM and was told that our room wouldn’t be ready for 2 hours. Our room did not end up being ready until shortly after midnight. Management refused to refund our money.
Amy20 Feb, 2019Glens Falls, NY, USA
Enjoyed Most
a nice casino.
Other Comments
when we got there, room was not ready. lines were very long for check in. customers were very angry.
I cancelled my room, because I had to wait 5 hours for my room. I was told that they will issue a credit for my payment.
nadira19 Feb, 2019Bloomingburg, NY, USA
Enjoyed Most
Dinner at the Italian steakhouse was really good and our waiter was excellent. Rooms are also very spacious and beautiful.
Other Comments
The hotel isn't adequately staffed to turn over rooms in a timely fashion. Although we arrived 1 hour prior to check-in, our room wasn't ready until 6:30PM. As a result, we had to rush and get ready for dinner. We also had an issue where we had to make multiple attempts over the course of 24 hours to speak with a manager regarding a missing refund on our CC that was a result of a change in reservation.
Josiah19 Feb, 2019Wilton, CT, USA
Enjoyed Most
Great steak house/upscale restaurant on site with excellent food and service. Los Gatos mexican food on site good as well. Pool area basic and ok for kids.
Other Comments
Perfume smell pumped into hotel air system was disgustingly strong and chemical like. I mentioned to front desk but they were clueless. Service was poor in general. Bistro for breakfast was hit and miss in terms of service. Long lines often at check in with delayed check in for two of the four rooms I booked. Housekeeping were very nice but overextended with no cleaning of room at all for one day. The hotel seemed a bit in chaos.
ben19 Feb, 2019Johnson City, TN, USA
Other Comments
Staff needs more training to be more professional and courteous to their customers. Think twice before you say it to your customers. Your goal is to server your customers so please don not treat them like they are here to bother you.
Nancy18 Feb, 2019Woodbridge, NJ, USA
Enjoyed Most
The room, the view, the pool, the service and the casino.
Other Comments
We enjoyed the room and the Valentine day special rate so much we decided to stay an extra day but we were charged $100 more for the room, lost he late check out and the food discount. That upset me very much. We were never told it would cost $10/ day for valet parking. Had I known that I would have parked it myself. Also we found out that right next door to the hotel was the Hotel ( only three stars) access to the facilities at the Resorts ( 5 stars)for half the price and free parking.
FRANK17 Feb, 2019Hartsdale, NY, USA
Enjoyed Most
Our room was spacious with a nice view.
Other Comments
We will be back
Jose15 Feb, 2019Moriches, NY, USA
Enjoyed Most
The couples massage, staff was great and the service.
Other Comments
Still a new casino, should have shows or things to do other than gambling.
Allen11 Feb, 2019Scotchtown, NY, USA
Enjoyed Most
Beautiful, large room. Helpful staff.
Sandra07 Feb, 2019Peekskill, NY, USA
Enjoyed Most
Rooms were beautiful and HUGE...as were the bathrooms. Staff was super friendly and accommodating. Great indoor pool and jacuzzi with cabana style lounging. Will deifinately be BACK!
Sloane11 Jan, 2019Kingston, NY, USA
Enjoyed Most
the gambling options 24 hrs
Other Comments
They are building more recreational things to do so this will be a real resort
Barry28 Dec, 2018Port Washington, NY, USA
Enjoyed Most
Nice location, beautiful rooms
Other Comments
Mediocre food choices, no activities except gambling
Larisa26 Dec, 2018Flushing, NY, USA
Enjoyed Most
the accommodations.
Other Comments
would like to have an entertainment.
Rimma26 Dec, 2018Union, NJ, USA
Enjoyed Most
Good selection of slots. Actually won a few dollars this trip. Rooms are very comfortable. Wish the fridge was a bit larger.
Other Comments
Was not familiar with the food credit and lost 6.00 dollars on day one and paid 6.00 extra dollars on day 2. Other than that, all else was positive.
David20 Dec, 2018Poughkeepsie, NY, USA
Enjoyed Most
Staff was very accommodating. Hotel was beautiful
Regina15 Dec, 2018WAPPINGERS, NY, USA
Enjoyed Most
All of the people were very friendly and the cleanliness (new & non-smoking !!!!).
Amy10 Dec, 2018Easton, PA, USA
Other Comments
Food at the casual dining restaurants could be improved. The French fries were not tasty.
Marilyn30 Nov, 2018Allentown, PA, USA
Enjoyed Most
The rooms are large and very comfortable.
Other Comments
The staff doesn't seem to be very well trained. The diner seemed to be very disorganized and they took my license for identification to put the charge on the room which we had to do to get the $30 credit that was offered. I have never had to do that anywhere before. I'm not sure what happened, but my license is gone and no one could find it or seemed to care to find it. We had $6 credit left, so asked if we could use it in the gift shop and were told we could so we got two waters. When we checked out, there was a charge for the water and the front desk clerk was no help at all. She just kept saying that was the tax - it was the water with tax. Not worth getting overwrought over, but annoying.
Linda27 Nov, 2018Mechanicsburg, PA, USA
Enjoyed Most
The resort was beautiful and we enjoyed the 24/7 restaurant. The staff was extremely nice.
Other Comments
I would go back for the day, but I wouldn't stay over. The forced hot air heat in the room was unbearable.
We all had a bloody nose, dry skin and cracked finger nails from the dry heat. We had 3 rooms and we all felt the same way.
Joan27 Nov, 2018Bellmore, NY, USA
Enjoyed Most
The room was absolutely beautiful. The staff was exceptional. We are already planning another trip.
Carrie22 Nov, 2018Lee, MA, USA
Enjoyed Most
Great food and service at the steakhouse restaurant
sue20 Nov, 2018New York, NY, USA
Enjoyed Most
Choice of machines to play. Rooms were beautiful.
Other Comments
Disappointed that the garbage is as not cleaned from the prior occupant and no garbage can in bathroom
Sherry20 Nov, 2018Lynbrook, NY, USA
Enjoyed Most
We had the king suite and it was a beautiful room, excellent accommodations.
Other Comments
Every staff member we encountered was polite, professional, friendly and helpful and very accommodating.
17 Nov, 2018Sprakers, NY, USA
Other Comments
My sister hurt her back and cancelled her trip here from her home in
Richmond VA. It was a great offer. Hope it comes again
Catherine14 Nov, 2018Pomona, NY, USA
Other Comments
Great place however the restaurant, 24/7 had crappy food and the one waitress was very inattentive.
stewart11 Nov, 2018Dover, DE, USA
Enjoyed Most
The room was well beyond expectations. It was beautiful and relaxing. The staff was friendly and welcoming.
Other Comments
We also ate at Cellaio, a truly awesome dining experience. We were there during restaurant week and had the special offering. We would do it again
Suzanne08 Nov, 2018LEHIGHTN BOR0, PA, USA
Enjoyed Most
Restaurant we went to were very good
Rooms are great.
Other Comments
Nothing to do if you are not gambling. Limited restaurant
Choices but the two we went to were very good
kenneth08 Nov, 2018New City, NY, USA
Enjoyed Most
Good deal for the room as the front desk said they can go for up to $699 when demand is high! The meal credit was a nice bonus. The resort doesn’t appear to have charged the resort fee which is appreciated since one item it covered is the WiFi that was free for everyone.
Other Comments
Overall it was a really nice stay. Their checkin time is 4pm but they were able to get me in my room by 3pm. I had a king room. The room was very large. The bathroom was almost as large as the living area! Super comfortable bed and the room was clean. The mountain view was very pretty, you do have to look past the parking lot first lol. There was no “directory” of hotel amenities in the room to tell where the pool was etc. They do have a smartphone app (which gives general descriptions of the amenities more than specific details (times etc.) and a lot of information was available through a guest interface on the TV. There was supposed to be a resort fee they don’t appear to have charged me which is great since one of the “perks” was WiFi which they appear to already have for all guests, for free. I tried to use the pool 2x but they don’t have adequate chaise lounges and the pool is small and had a lot of kids in it so I skipped it. I still don’t understand why people bring kids to casinos. The only kid friendly thing to do there was the pool. They have this other, larger pool in the same area that said it was for VIPs and the spa, it was totally empty and should have been opened for all.
This casino doesn’t have a buffet! I tried two restaurants while I was there, the Doubletop Sports bar and the 24/7 diner. The sports bar had great specials on wings, burgers and Miller light. I had the wings and burger and both were excellent. The wings had an available Korean bbq flavor that was a nice mix of sweet and hot. They have the NFL package so all of the games were available. I spent a few hours there before I hit the casino. The service wasn’t great, they had 3 bartenders and they always seemed to be farting around with something else or chatting with the waitresses vs. tending to the customers. Anytime I wanted something I had to flag them down and they never checked in to see how the wings and burger were or if I needed a beer. In the morning I checked out I had breakfast at the 24/7 diner. I sat at the counter. The service was great. I had coffee within a minute of sitting. There wasn’t a ton of choices for breakfast but I got 2 eggs, meat, toast and hash browns. Very tasty! The counter server was great. He was an older gentleman who said he had always worked the Catskill resorts. Really interesting, personable guy. It turned out two of his kids live in my city, one about 3 blocks away! I had 10 wings, a burger, 2 beers, the bfast and coffee, with the meal credit I only ended up paying $15 out of pocket! At a casino!!
The casino was ok, a little on the small side. There is only one way in and out which I wasn’t sure if I liked or not! It did appear the guards were greeting and looking at people, checking IDs etc. so that was nice. The slots definitely did not pay! I’d recommend this casino for table games because they clearly have the payout per dollar played ratio set pretty low. I put money in a few machines and lost it all, with $0 won on any of the spins which is pretty uncommon. They did have a good mix of slots as far as the denominations and the max bets go. The casino floor wasn’t arranged very well the slots are thrown in every which way and the table games are along the main aisle. The casino (and hotel) was nonsmoking which was nice.
Overall it was a great stay, even if I didn’t win! I would definitely recommend staying, especially with the deal through Travelzoo.
Brian13 Nov, 2018Albany, NY, USA
Enjoyed Most
The room was beautiful
Other Comments
can't wait to go back
James13 Nov, 2018Binghamton, NY, USA
Enjoyed Most
Room was wonderful!
13 Nov, 2018north bergen, NJ, USA
Enjoyed Most
Cellaio’s dinner.
The view from the room.
Non smoking facility.
Anna11 Nov, 2018Rye, NY, USA
Enjoyed Most
The rooms were extremely spacious and clean. The king bed was soft and comfortable and views were extraordinary from our room.
Other Comments
The one thing I was not pleased with at all was being shocked to pay $100 a night in incidental fees. That should have been listed under the other fees in the advertisement. That through us for a loop because we hadn’t factored that hold into our budget for the trip and restricted us in a lot of ways. Next time I will call the hotel directly to ask how much the incidental fee is. Also, it can take up to 10 days to be reimbursed. Funny how they sure can take your money out ASAP.
Disappointed by the lack of packaged food options for fast snacking. Bottles of water or soda needed everything thru room service. No ice machine
bonnie05 Nov, 2018Brooklyn, NY, USA
Enjoyed Most
Nice room
Other Comments
It is obviously new. Needs more activities. Needs better signage, like where to check-in, Casino entrance? Event entrance?
Ray03 Nov, 2018Norristown, PA, USA
Enjoyed Most
The bed was very comfortable and the room was nicely appointed.
Other Comments
The place had a cold stark feel. Not welcoming at all. Everything is geared toward the casino and not so much toward the resort.
Ervin03 Nov, 2018Saugerties, NY, USA
Enjoyed Most
Non- smoking
Kurt02 Nov, 2018Pomona, NY, USA
Enjoyed Most
beautiful rooms!
Lisa30 Oct, 2018Hilton, NY, USA
Enjoyed Most
the room
susan29 Oct, 2018East Meadow, NY, USA
Other Comments
Although all good was good, restaurant choices weee limited
Robert27 Oct, 2018Florham Park, NJ, USA
Enjoyed Most
Front desk staff and others were smiling and wanted to help, but you can't fix what's broke with a smile!!!
Other Comments
The food and food service was very bad. Beside the fact that the food is not good, there was only one outlet for a hot breakfast and that had a hour long wait. The food at this place was not very good.
The casino slots and table minimums are ridiculously high. You can't even enjoy yourself on the slot machines they eat up your money so fast. They need more slots that are uncomplicated, and cheaper.
Beth24 Oct, 2018PatersonTotowa, NJ, USA
Enjoyed Most
Rooms
Other Comments
Andre our bellman was over the top doing his job and well beyond. Bar and restaurant staff very slow.
Mark24 Oct, 2018Telford, PA, USA
Enjoyed Most
The rooms were quiet and spotlessly clean.
Other Comments
There are still a few "snags" that need to be worked out, but friendly & helpful folks at the front desk, clean rooms, speedy elevators contribute to a nice experieince.
