London

New Road Hotel

Sarah Richardson
Deal Expert

Why We Love This Hotel

  • The hotel opened its doors to guests in April, 2018
  • Facilities include a library, a cereal café and a Marco Pierre White restaurant
  • Whitechapel Tube station is a 5-minute walk away
  • Tower Bridge and the Tower of London are less than 25 minutes' walk away

92%
"Reception staff excellent, rooms superb but the breakfast service was dreadful"
Tony
1 Sep, 2019 - Tamworth, UK
See All 85 Member Ratings

Rooms & Rates

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Overview

New Road Hotel is a boutique hotel in East London's Whitechapel area that opened in April, 2018.

It is based in a former textile factory, and has retained some of its industrial character, with exposed brick walls and warehouse-style rooms. Each floor has a lounge and vending machines, from which you can help yourself to tea, coffee and hot chocolate. There's also a library, a games zone with a pool table, and a cereal café, where you can try a cereal cocktail or create one of your own.

The trendy shops and bars of Shoreditch are a 20-minute stroll away. Head to Columbia Road on a Sunday for its famous flower market or explore the vintage shops of Brick Lane, which are "full of noise, colour and life" (Lonely Planet). Tower Bridge and the Tower of London are less than 25 minutes' walk from the hotel, while Whitechapel Art Gallery is less than 10 minutes' walk away.

Whitechapel station (for London Underground and Overground services) is less than five minutes' walk away -- from there you can get to Victoria, Westminster or Oxford Street in less than 15 minutes. Head to Wapping, five minutes away on the Overground, for a drink at one of its riverside pubs as the sun goes down.

For lunch or dinner, you can head downstairs to Mr White's English Chophouse -- the first Marco Pierre White Chophouse in London. Expect classic British dishes with a French flair.

Rooms are compact and "stylishly functional" (The Daily Telegraph), with large windows. Warehouse K rooms have a king-size bed and a rainfall shower in the bathroom. Warehouse X rooms have a super king-size bed. Please note that in some rooms, beds are against the wall down one side. All rooms have international sockets and USB ports. Wi-Fi is free and secure luggage storage is available.

Amenities

General

  • Bar
  • Restaurant
  • No pets allowed
  • 100% smoke-free

Services

  • 24-hour front desk
  • 24-hour security
  • Airport transfer (fees apply)
  • Concierge service
  • Laundry / dry cleaning
  • Safe in reception

Room amenities

  • Air-conditioning
  • Central heating
  • Outdoor space for some rooms
  • Safe
  • Flatscreen TV

Internet

  • Complimentary Wi-Fi throughout

Bathroom

  • Hair-dryer
  • Separate shower
  • Luxury toiletries

Accessibility

  • Accessible bathroom in some rooms
  • Accessible meeting room
  • Accessible path of travel
  • Accessible restaurant
  • Facilities for guests with special needs
  • Roll-in shower
  • Wheelchair accessible

Policies

Check-in: Standard Time is 3pm.
Minimum age required to check in: 18.

Checkout: Standard Time is 11am.

Children and additional guests: Extra beds are not available.
Cot not available.

Pets: No pets allowed.

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Have a Question? Contact Travelzoo.

Customer Service available Mon-Fri, 8am-6pm

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

92%
Enjoyed This
(85 Member Ratings)
Ratings & reviews reflect verified member feedback for Horizon Whitechapel Ltd (t/a New Road Hotel) over the past 15 months.
4.4 Ambiance
3.7 Location
4.2 Rooms
4.5 Quality of Service
4.3 Value for the Money
Show Reviews
Enjoyed Most
Reception staff excellent, rooms superb but the breakfast service was dreadful
Tony 01 Sep, 2019 Tamworth, UK
Enjoyed Most
Lovely room Great breakfast and helpful staff. Relaxing atmosphere and quiet.
Other Comments
The only thing that let the hotel down was location but on positive side lots of places are within easy access., from there.
Madeleine 20 Aug, 2019 Market Drayton, UK
Enjoyed Most
Nice hotel but breakfast very disappointing
Hasmita 13 Aug, 2019 York, UK
Enjoyed Most
The Hotel itself is actually really nice, it's 'quirky' so first impressions of the actual hotel were good. Also with regards the issues we experienced above, on checking out we informed one of the Manager's about the issues and he was most apologetic stating that this behaviour was just not acceptable informing us that he would do something about it, and said that should we wish to stay at the hotel again, to contact him direct and he would look after us. So I have to say, he chose to deal with the situation really well. It's just a shame the above things happened as they made what should have been a lovely weekend away not so nice. I would also like to add that one of the waiter's who's name I didn't get was just great, he was so friendly, helpful and polite so Thank you to him. In fact it was he who put his colleague on reception right with regards the complimentary drink issue. With regards the 2 questions about would we go back to this hotel and would we recommend it, one only has a chance to say Yes or No. Although at this stage I've put No as there wasn't a 'Maybe' answer, the chances are we may stay at this hotel again but only because as previously stated, the actual hotel was nice and the Manager dealt with our issues in a good way.
Other Comments
First of all the Breakfast, although it tasted really nice, I believe we were given Halal Sausages/Bacon even though it states Full English/Irish Breakfast. I absolutely don't have an issue with eating Halal but it would have been good to have been given the choice that it states. Also the Service provided by the person working behind the bar was quite rude including the fact that he chose to charge us a 12.5% service charge when we physically walked up to the bar ourselves to order our drinks!!! We also had a voucher in our room which stated that if we ate in the restaurant which we did on our first night, we would be given a complimentary drink each. On requesting this, the chap on reception only wanted to refund us one of the drinks, not one each which was rather strange.
Marie 05 Aug, 2019 Oxford, UK
Enjoyed Most
The East End is very dirty garbage on the streets people are not Friendly Majority groups of ethnic people. I did not feel safe at night Certainly not friendly London welcome.
Ron 19 Jul, 2019 Wollongong, NSW, Australia
Enjoyed Most
The hotel was brilliant with great decor. The bed was really comfortable and the hotel was really quiet considering its city location
Other Comments
Only negatives were; The smell in the shower/bathroom - possibly drains/hot weather? Miserable waitress at breakfast who clearly didn't want to be there. We were told we could only have one item from the menu while tables all around us ordered with the male waiter and could order several. We discussed this with the male waiter and this was rectified thankfully, but annoying at the time.
Lucy 13 Jul, 2019 Stratford-upon-Avon, UK
Enjoyed Most
ROOMS WERE FRESH AND MODERN, FREE HOT DRINKS
Other Comments
DID NOT FEEL SAFE AS A LONE FEMALE IN THE AREA, NEEDED TO PAY FOR TAXI AT NIGHT RATHER THAN USE TUBE TO GET THERE. SHOWER WAS IN SAME CUBICLE AS TOILET SO FLOOR WAS WET AFTER USE
Elaine 08 Jul, 2019 Tadcaster, UK
Enjoyed Most
Excellent hotel but a bit too far out for our visit. Only downside was breakfast on one day ran out of hot water for tea coffee and beans with breakfast. Also had no pastries. I think the couldn’t be bothered to top anything up as no excuse for no hot water for drinks . Excellent value for money and beautifully decorated.
karen 24 Jun, 2019 Truro, UK
Enjoyed Most
Very friendly welcoming staff, good location, fabulous building and delicious breakfast
Other Comments
I was a little apprehensive that I might feel a little out of place at the Hotel (was down in London to celebrate my 60th birthday) but I had such a warm welcome from Isabelle and was made to feel right at home. I loved the transformation of this old building and the clever use of communal spaces on each floor. Would highly recommend and will definitely return as I never got a chance to try the Cereal Bar.
Maureen 12 Jun, 2019 Leeds, UK
Enjoyed Most
Stylish and imaginative reuse of an industrial building.
Other Comments
The choice of ordinary cornflakes would have been nice. And why oh why can’t you get served your full English on a plate!
Linda 07 Jun, 2019 Wells-next-the-Sea, UK

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