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Monterey

Portola Hotel & Spa

Travelzoo Staff

Why We Love This Hotel

  • Designated with a Condé Nast Traveler Readers' Choice Awards in 2018
  • On-site craft brewery, outdoor pool and kids club
  • The hotel has the largest day spa in Monterey
  • A five-minute drive to Monterey Bay Aquarium and Cannery Row

90%
Enjoyed This
"Due to the corona virus we had to postpone our visit to a later month. The hotel staff were very helpful in allowing us a new date."
ANDY
19 Mar, 2020 - Vallejo, CA, USA
See All 21 Member Ratings

Rooms & Rates

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Overview

On the coast among the wineries and beaches of central California lies the Portola Hotel & Spa at Monterey Bay, which recently completed a lobby renovation and added a new restaurant. This child-friendly property is also home to the area’s largest day spa and Monterey's original craft brewery.

The hotel is set on a historic plaza and is within walking distance of the vibrant Fisherman’s Wharf and Monterey Bay Aquarium (ask at the hotel about tickets -- they are the same price as when you buy direct, but are valid for two days instead of one). 

The hotel does not have air conditioning, but all nautical-style bedrooms have ceiling fans and large windows or patio doors that open to the sound of the ocean (and the occasional seagull or seal). Most rooms overlook the city or the pool courtyard. Upgrade to a Harbor View Room on the fifth or sixth floor for impressive sea views at night. Wi-Fi is free in the lobby or bar, but available for an extra charge in the guest rooms.

The hotel has three on-site restaurants: Jacks Monterey, the hotel's newest restaurant which features California cultural cuisine; Peter B's Brewpub, a craft brewery; and the Club Room, which offers a European style breakfast buffet daily.

Note: The hotel will be updating their guest rooms starting November 11, 2019 through April 2020. There may be possible noise disruptions 8am-6pm so if you plan to work/sleep in your room during this time please contact the hotel so they can do their best to secure a room away from the work area. You can reach the hotel at (888) 222-5851

Amenities

General

  • Infant cots / cribs
  • Bar
  • Newspaper / magazines
  • Extra beds / roll away beds
  • Fitness classes
  • Gym / fitness center
  • Hot Tub / Jacuzzi
  • Outdoor pool
  • Restaurant
  • Pet-friendly
  • Steam Room

Services

  • 24-hour front desk
  • 24-hour security
  • Beauty treatments / massages (fees apply)
  • Concierge service
  • Laundry / dry cleaning
  • Room service (limited hours)

Room amenities

  • Central heating
  • Coffee / tea-making facilities
  • Fridge
  • Iron and ironing board
  • Outdoor space for some rooms
  • Pay-per-view / movies on demand
  • Safe
  • Sitting area
  • Flatscreen TV

Internet

  • Complimentary Wi-Fi in public areas
  • Internet access (fees apply)
  • Wi-Fi in guest rooms (fees apply)
  • High-Speed Wi-Fi (fees apply)

Bathroom

  • Bathrobes
  • Bathtub
  • Hair-dryer
  • Luxury toiletries

Parking A Parking Fee applies and will be added to your bill:  
Self parking is $20 plus tax, Valet is $23 plus tax, per day. Charges will be added to your bill on checkout.  This rate is subject to change at the discretion of the property.

  • Off-street parking
  • Parking (fees apply)
  • Public car park (fees apply)
  • Valet service (fees apply)

Accessibility

  • Accessible bathroom in some rooms
  • Accessible meeting room
  • Accessible parking
  • Accessible path of travel
  • Accessible pool area
  • Accessible restaurant
  • Accessible spa
  • ADA compliant rooms
  • Facilities for guests with special needs
  • Roll-in shower
  • Wheelchair accessible

Policies

Check-in: Standard Time is 4pm.

Guests under the age of 18 require parental consent.

Checkout: Standard Time is 12pm.

Children and additional guests: Children 17 or under stay free of charge when using existing bedding.
Cot available upon request: free of charge.
Extra guest charges will apply as follows:
US$20 plus tax per night for older children and adults.
Extra bed available upon request: free of charge.

Pets: Pets are allowed on request. Charges will apply.

Maximum of 2 pets per room.
Charges are $50.00 USD for the first night, $25.00 USD for the 2nd & 3rd nights; the pet fee has a $100.00 USD cap per stay.

Fees: Car park fee: US$21 plus tax per night.
Valet service fee: US$25 plus tax per night.

A County Tourism Assessment Fee of $2.00 USD applies and will be included in the total price messaged.

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Additional details: Note: The hotel will be updating their guest rooms through April 2020. There may be possible noise disruptions 8am-6pm so if you plan to work/sleep in your room during this time please contact the hotel so they can do their best to secure a room away from the work area. You can reach the hotel at (888) 222-5851.

Have a Question? Contact Travelzoo.

Customer Service available Mon-Fri, 8am-6pm

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

90%
Enjoyed This
(21 Member Ratings)
Ratings & reviews reflect verified member feedback for Portola Hotel & Spa at Monterey Bay (CA) over the past 15 months.
4.5 Ambiance
5.0 Location
4.2 Rooms
4.3 Quality of Service
4.0 Value for the Money
Show Reviews
Enjoyed Most
Due to the corona virus we had to postpone our visit to a later month. The hotel staff were very helpful in allowing us a new date.
ANDY 19 Mar, 2020 Vallejo, CA, USA
Other Comments
front desk manager tried to reverse our breakfast, though two other front desk people reminded us about it
Adelaida 25 Feb, 2020 San Jose, CA, USA
Enjoyed Most
Great hotel! Really nice location and enjoyed breakfast.
Other Comments
The restaurant staff was very nice (especially Miguel).
kiyomi 18 Feb, 2020 San Jose, CA, USA
Enjoyed Most
Friendly staff easy check in & out
Other Comments
Beautiful room, great breakfast buffet fantastic omelette station
sabrina 18 Feb, 2020 San Jose, CA, USA
Enjoyed Most
Breakfast was included, but service was lacking. Many staff members but they stood around talking. Had to ask for coffee, drink refills. Had to ask three times for pancakes included on the buffet menu. Noticed some customers got better service than others. Noticed other people had to ask for the same things we had to ask for. Had more than enough staff, just didn’t provide the service.
Debra 16 Feb, 2020 Fremont, CA, USA
Enjoyed Most
We had a great stay. We only stayed 1 night. We were very close to the free trolley stop and to Fishermans Wharf. Check in and check out were easy.
Anne Marie 29 Aug, 2019 Mississauga, ON, Canada
Enjoyed Most
Love, love the Portola Hotel and Spa!!!
Other Comments
This property is the best in the City. Best rooms, best location, best staff!
Carolyn 09 Aug, 2019 Upland, CA, USA
Enjoyed Most
location
Other Comments
very small rooms. Overpriced.
Maryann 01 Feb, 2019 Westlake Village, CA, USA

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