The Henderson Beach Resort is located about a 40-minute drive from Destin-Fort Walton Beach airport, and an hour's drive from Northwest Florida Beaches International Airport in Panama City Beach. Destin is a 2-hour drive from Mobile, a 4-hour drive from New Orleans and about 5 hours from both Jacksonville and Atlanta.
The Henderson Beach Resort, opened in November 2016, has a prime location near the white-sugar sands of what U.S. News & World Report deems
the Best Beach in Florida. The resort also sits right next to the 200-acre Henderson Beach State Park with over a mile of additional beachfront.
Room types range from garden-view kings to special spa rooms with private elevator access, premium bath products, clawfoot soaking tubs and separate showers. There are also pool- and Gulf-view rooms as well as lofts and suites. All rooms feature Juliet balconies, pillowtop mattresses, 43-inch flat-panel TVs, coffeemakers and complimentary Wi-Fi.
In addition to the beach access, there are two pools -- one for families with a splash pad and lazy river and the other an adults-only retreat with cabanas available for rent. There's also a kids club with arts, crafts and activities, as well as a fitness center and a full salon and spa.
Dining options include sea-to-table menus at Primrose; cocktails and local beers at the octagon-shaped bar overlooking the Gulf; ice cream sundaes and root beer floats at Sprinkles; and the poolside Sea Level bar and grill, where you can cool off with spiked snow cones and popsicles.
From the press:
Located on the best beach in Destin, ranked No. 1 in Best Florida Beaches -- U.S. News & World Report
"The light-filled modern-yet-coastal accommodations won’t disappoint" -- Southern Living
Amenities
General
Bar
Kids' club
Newspaper / magazines
Fitness classes
Gym / fitness center
Hot Tub / Jacuzzi
Outdoor pool
Pool bar
Private beach
Restaurant
Roof terrace
Nightlife / entertainment
Pet-friendly
Spa
100% smoke-free
Steam Room
Services
24-hour front desk
24-hour room service
24-hour security
Airport transfer (fees apply)
Beauty treatments / massages (fees apply)
Bike rental
Concierge service
Hair salon (fees apply)
Laundry / dry cleaning
Shuttle service (fees apply)
Business center
ATM
Room amenities
Air-conditioning
Central heating
Coffee / tea-making facilities
Iron and ironing board
Mini bar
Jacuzzi in some rooms
Outdoor space for some rooms
Safe
Sitting area
Flatscreen TV
iPod/iPhone docking station
Internet
Complimentary Internet access
Complimentary Wi-Fi throughout
Bathroom
Bathrobes
Hair-dryer
Luxury toiletries
Bathtub or shower
Parking
Valet service (fees apply)
Accessibility
Accessible bathroom in some rooms
Accessible meeting room
Accessible parking
Accessible path of travel
Accessible pool area
Accessible restaurant
Accessible spa
ADA compliant rooms
Facilities for guests with special needs
Roll-in shower
Wheelchair accessible
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. Please check with the hotel.
Policies
Check-in: Standard Time is 4pm.
Minimum age required to check-in: 25.
Checkout: Standard Time is 11am.
Children and additional guests: Children 17 or under stay free of charge when using existing bedding. Cot available upon request: free of charge.
Extra beds are not available.
Pets: Pets are allowed on request (call in only) in Garden View Room ONLY, $135.00 (subject to tax) per stay. Includes bed, toy and bowls. Charges will be added to your bill at the hotel.
Fees: A resort/facility fee of US$29 plus tax, per night will be added to the total price of your stay upon check out. A US$100 plus tax, per night incidental hold will be placed on the debit/credit card provided at check-in.
This fee includes Henderson Beach Resort’s private beach access (snacks and drinks available for purchase), concierge transportation to nearby Destin events and activities including the Destin Marina, Destin Commons, Destin Outlet Mall, Legendry Marina and the Henderson State Park, daily family pass to Henderson State Park, 2-hours of select activities on the resort per stay, business center offering a dedicated concierge to attend to all your business needs (weekdays) and public notary (weekdays).
Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Additional details: The hotel offers Valet Parking for $25.00 (subject to tax) per night, per vehicle or Self-Parking for $15.00 (subject to tax) per night, per vehicle. Charges will be applied to your bill at the hotel. These rates are subject to change at the discretion of the property.
Note: Valet Parking is complimentary when booking the Travelzoo Deal.
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Told at checkout we had a spa credit. Would have been better to have know. That prior to our departure.
Myles10. Aug 2018Bellaire, TX, USA
Enjoyed Most
Luxury
John07. Aug 2018Brentwood, TN, USA
Enjoyed Most
Beach access and pool were perfect
Stephen07. Aug 2018Brentwood, TN, USA
Enjoyed Most
It’s beautiful
Other Comments
Our toilet never worked. Called for maintenance.they came,said the room next door had the same problem. It was fixed for a minute, then not flushing again. They told us they were sold out when we checked in. I told them about the toilet when we checked out early to use facilities elsewhere. They didnt seem to care. Almost $300 for a Spa Hotel... should have a working toilet.
Tracy05. Aug 2018Hamilton, OH, USA
Enjoyed Most
wonderful service and superior hotel accommodations. The Spa was amazing too!
Dana19. Jun 2018Winter Garden, FL, USA
Other Comments
Great hotel, staff, and location. Travelzoo deal was great for this property. Will book again if I see the great Travelzoo rates.
John23. Apr 2018Baton RougeBaton Rouge, LA, USA
Enjoyed Most
The pool
Other Comments
They need to have internet service reach the pool area. Also they should have a water play area for dogs. This is a dog friendly hotel but there is no area for owners to relax in the shade with chars and umbrellas WITH there dogs. It was not available but beautiful hotel!!
Heidi20. Apr 2018Slidell, LA, USA
Enjoyed Most
Beautiful grounds and rooms. Great location to the beach.
Other Comments
Very understaffed. The highlight was the Valet team. Restaurants, front desk, pool service were very overwhelmed and did not seem eager to help. Need to hire more!
Sasha09. Apr 2018Conyers, GA, USA
Enjoyed Most
The adult pool. So relaxing!
Other Comments
A great resort, just needing some tweeks. One afternoon you could not get any towels by the pool (we were there for 3 hours). Our room was not cleaned on one of our days, transportation service has communication issues, as we waited for over an hour for a pick up and when we called back, they were never told about the pick up. Overall we loved the resort. If needed to rate the transportation team, that would be a 10, Don, Pete and Gene were excellent in customer service
Darlene05. Apr 2018New Iberia, LA, USA
Enjoyed Most
The staff was excellent.
Other Comments
Garden View room is a view of a parking lot. Restaurant served raw chicken one night, over cooked beef the next and was ridiculously expensive. No towels at the pool.
Liz30. Mar 2018Takoma Park, MD, USA
Enjoyed Most
Customer service and privacy
Andreea17. Mar 2018Southlake, TX, USA
Enjoyed Most
Everything was done with such quality- not one detail was missed.
Dorota11. Mar 2018Roscoe, IL, USA
Enjoyed Most
Pools and food
Other Comments
The deal was for garden room. We tried to upgrade and couldn’t. Turns out garden room view was roof and parking lot. That was extremely disappointing
Bea23. Feb 2018Roswell, GA, USA
Enjoyed Most
The casual elegance of the property
Karen21. Feb 2018Southport, NC, USA
Enjoyed Most
Very relaxing and comforting atmosphere. Beautiful décor. Excellent beds...comfortable
Shelly20. Feb 2018Sanford, FL, USA
Enjoyed Most
Not crowded, great room, super nice people
Other Comments
Love that they will drive you to restaurants
Diane17. Feb 2018Sebastian, FL, USA
Enjoyed Most
Entire hotel is top drawer!
James16. Feb 2018Chapin, SC, USA
Enjoyed Most
Staff were very friendly and the amenities were great. We especially liked the free shuttle service to the restaurants.
Thomas01. Feb 2018Fernandina Beach, FL, USA
Enjoyed Most
Spa, food, service... all excellent.
Micheal30. Dec 2017Birmingham, AL, USA
Enjoyed Most
Everything
Other Comments
Very restful atmosphere, they cater to your needs!
Donald28. Dec 2017Deltona, FL, USA
Enjoyed Most
location and hospitality
Other Comments
Microwaves are needed for use
01. Nov 2017Knoxville, TN, USA
Enjoyed Most
Total relaxing experience--
Ron16. Oct 2017Fairview, TN, USA
Enjoyed Most
Beautiful resort!!!
andre31. Jul 2017Mcdonough, GA, USA
Enjoyed Most
Pool complex, view from the rooftop and support services
Other Comments
The entire staff was very helpful , provided local information, where to go, how to get there and back. Overall great place to stay!
Steven12. Oct 2017Auburn, AL, USA
Enjoyed Most
The facilities and staff were outstanding. Can not say enough about the staff.
Other Comments
Beautiful room, grounds and building. We've been to many 4 and 5 star hotels and The Henderson ranks up ther with best we have stayed in. Can't wait to return!
Joseph24. Sep 2017Birmingham, AL, USA
Enjoyed Most
Service, Pool Area, Beach, Location
Other Comments
Wonderful Resort - a real treasure in that part of Florida.
Sean06. Sep 2017Atlanta, GA, USA
Enjoyed Most
Everything! The Henderson is a Panhandle gem! Decor, service and amenities were superior by all standards.
Kimberly06. Sep 2017Alpharetta, GA, USA
Enjoyed Most
Great pool. Beach was beautiful!
Jonathan06. Sep 2017Atlanta, GA, USA
Enjoyed Most
Fantastic location! New hotel and beautiful beach adjacent to the Henderson Beach State Park. Beach was just a short walk from the hotel. Room was well-appointed, pleasantly decorated, reasonably quiet, and comfortable. The separate tub and shower in the bathroom were much appreciated!
Other Comments
Food prices were relatively high in the hotel restaurants, but there are many other (less expensive) dining options within a 5-mile radius of the hotel and the hotel does provide complimentary transportation. The room was equipped with a minibar, but the limited supplies were not replenished daily -- only after checkout -- which was not very convenient for a 4-night stay. A small coffee shop on-site would have been a welcome addition. The ice cream shop - Sprinkles - would have been much more enticing if it had not been located in a dark, windowless alcove on the lower floor of the hotel.
Katherine05. Sep 2017Albany, GA, USA
Enjoyed Most
Our children loved the Family Pool, especially the lazy river. I loved the beautiful beach and the beautiful natural surroundings.
Other Comments
Service at the hotel inconsistent. Small details overlooked (lamp in room with pricetag on it and no bulb, pricetag on tray in lobby, wasp nest on balcony, nail poking through carpet in our room, very difficult to open doors to patio without using handicapped door opener, slow service at restaurant despite small number of diners at breakfast, etc.
Shanee21. Aug 2017Madison, WI, USA
Enjoyed Most
The ambience.......
Susan12. Aug 2017Palm Harbor, FL, USA
Enjoyed Most
Staff catered to the customers while being gracious and full of positive energy! The location was wonderful, a small walk for beach access and situated right next to the Henderson Beach State Park. My husband also enjoyed a relaxing day at the spa, which is located directly on-site.
Christina09. Aug 2017Douglasville, GA, USA
Enjoyed Most
The beauty of it all. Beautiful hotel, pools and restaurants
Other Comments
Don't miss out on this wonderful hotel. The staff is amazing. Nespresso coffee makers in the room and ceiling fans! Get a Ocean view room with view of the stat park.
Carolyn08. Aug 2017Marietta, GA, USA
Enjoyed Most
Everything!!! From the kid's pool to the movie. Everything was wonderful
Other Comments
Just keep up the good work
Nely07. Aug 2017McKinney, TX, USA
Enjoyed Most
Great location even though it was NOT on the beach.
Other Comments
Friendly staff for family.
Alyce06. Aug 2017Baton Rouge, LA, USA
Enjoyed Most
It was awesome one of the best hotels I have stayed at. I would definitely book here again.
MICHAEL05. Aug 2017Anna, TX, USA
Enjoyed Most
Pool
Angela03. Aug 2017Enterprise, AL, USA
Enjoyed Most
Beautiful new resort! The spa was perfect.
Other Comments
The staff was so pleasant and accommodating.
Karen02. Aug 2017Roswell, GA, USA
Enjoyed Most
the entire experience was put together well from the friendly staff, to the amenities, and activities
Other Comments
thank you for a wonderful experience.
Thomas01. Aug 2017Cumming, GA, USA
Enjoyed Most
The beach and pool
Other Comments
Really enjoyed the property for the little time spent there
johnny31. Jul 2017lafayette, LA, USA
Enjoyed Most
Living in luxurious surroundings with the most accommodating staff. Easy access to beach and we enjoyed the lazy river pool area tremendously. Our family will be back along with all the family that missed out this time!
Other Comments
Wonderful experience. Everything at this resort is top notch. We enjoyed just walking around and enjoying the decor plus the beautiful views off the verandah and the sun vista deck.
Janet30. Jul 2017Grand Prairie, TX, USA
Enjoyed Most
New facility; nicely appointed room
Other Comments
Service is slow; understaffed; restaurant service slow as well; if I was not there for business and in no rush than I think it would have been more enjoyable
Tricia29. Jul 2017Lafayette, LA, USA
Enjoyed Most
Building and landscaping. Adult pool.
Other Comments
Restaurants, distance to beach was not as advertised, service. It's apparent they are not making money due to insufficient staff to adequately service guests. Food was below average for a resort in the area. Rented umbrella chairs on beach for full day but no one showed up until after noon.
Teresa27. Jul 2017Alpharetta, GA, USA
Enjoyed Most
Accommodations, facilities
Kelli25. Jul 2017Fayetteville, GA, USA
Enjoyed Most
Everything.
Neil25. Jul 2017Duluth, GA, USA
Enjoyed Most
Everything!
Other Comments
We loved using the paddle boards, bicycles, boogie boards, and kayaks each day! The staff was amazing!
Jo E24. Jul 2017Fayetteville, GA, USA
Enjoyed Most
The pool is fabulous. Excellent service!
erin24. Jul 2017Owens Cross Roads, AL, USA
Enjoyed Most
The staff was so attentive and the accommodations were wonderful.
Other Comments
We loved the bicycles and the paddle boarding also. The pool with very nice and the beach was not as crowded. The hotel is just beautiful!
Russell23. Jul 2017Marietta, GA, USA
Enjoyed Most
The beach
Jennifer23. Jul 2017Cumming, GA, USA
Enjoyed Most
The Henderson is a beautiful resort. There are a lot of things to do at the resort, and it is located close to shopping, restaurants, etc. The location of the beach is wonderful, and was never crowded.
Angela23. Jul 2017Terre Haute, IN, USA
Enjoyed Most
It was a gorgeous resort with kind people making making it a stress free get away!
Other Comments
Loved having beach chairs & towels available at the beach. We didn't have to take load down everyday which helped us relax more.
Joy22. Jul 2017Hernando, MS, USA
Enjoyed Most
Everyone was very nice and the resort was beautiful.
Rhonda20. Jul 2017Orange Beach, AL, USA
Enjoyed Most
Beautifullly appointed ...staff and service were excellent !!
Maureen20. Jul 2017Canton, GA, USA
Enjoyed Most
Yes
Other Comments
No complaints!! This place was paradise and the customer service was exceptional.
The concierge, Crista Lee was so accommodating and sweet!
Latrena17. Jul 2017Millington, TN, USA
Enjoyed Most
The ambience.
nathan16. Jul 2017Pearland, TX, USA
Enjoyed Most
Luxury
Kayce13. Jul 2017Broken Arrow, OK, USA
Enjoyed Most
The staff was extremely accommodating.
Other Comments
This place was just amazing!! This is a five star in my opinion. I think I read that it was a four star.
Angela11. Jul 2017Henderson, KY, USA
Enjoyed Most
The Service!
Other Comments
I would recommend this place to anybody! It's so pretty and everybody there was just super nice! I wouldn't mind going again!!!
Samantha10. Jul 2017Lilburn, GA, USA
Enjoyed Most
Awesome new hotel - great location yet private. Very strong staff & great restaurants too. Rooms new & very comfortable. Pretty pools & beach is amazing Emerald Coast.
Anne10. Jul 2017Binghamton, NY, USA
Enjoyed Most
Relaxing atmosphere. Superior Service of the entire staff.
Other Comments
Have afternoon theme events with upbeat entertainment/pace.
Ronald10. Jul 2017Gretna, LA, USA
Enjoyed Most
Friendly staff, always offering assistance. Adult pool and service at pool. Wonderful location.
Gary10. Jul 2017Trussville, AL, USA
Enjoyed Most
The beach and the hotel's services. They have large amenities for guest. Vast spaces to roam around and explore. The layout of the hotel was cleverly planned, its efficient.
Yee ching09. Jul 2017DallaS, TX, USA
Enjoyed Most
Comfortable room w/balcony and view of the gulf. Separate pool for adults (and another for kids). Nice restaurants on site. Fitness center on site. Roof top view of surrounding fireworks.
Other Comments
Too many additional fees. Customers already pay a very high room fee + a resort fee, but on top of that, you also must pay a daily parking fee ($15-$25) and a daily beach umbrella/chair rental fee ($50 each day). At a 5 star resort, you usually get little extras for free to make it feel high end and special. Here, you don't. For the $$, I didn't really feel as though I got anything that I couldn't get at a nice Marriott/Hilton/etc. Also, the Henderson's website photo makes it appear as though the resort is beachfront, which it is not. You have to go off property and take a short walk down the street to get to the beach access. We also received misinformation here and there from hotel staff regarding pricing/amenities, etc. It seemed the Henderson was new and they are still working some of the kinks out.
For the question below asking whether I'd recommend the hotel, I would have selected a "maybe" option if provided. It's a "yes" if money is no option.
Susan07. Jul 2017Pensacola, FL, USA
Enjoyed Most
Beautiful resort, excellent service
Patricia05. Jul 2017New Orleans, LA, USA
Enjoyed Most
The location was great. Did not feel like we were in Destin. Felt like we were somewhere very exotic. Great place. Staff was excellent.
Other Comments
Really appreciate the staff. They were very friendly and accommodating. Special recognition to Wayne (Guest Services Team) who gave me his cell phone number in the event we experienced issues with the complimentary transportation services. We did have to call him one night and he handled everything for us. Great guy.
Tracy05. Jul 2017Grayson, GA, USA
Enjoyed Most
Great pool. Really nice facilities
Other Comments
Hotel didn't have the room that we reserved. We reserved a king ocean view and they had us down for queen beds. Would be nice to have access to shower facilities available for those enjoying the pool / beach before departure.
Jonathan04. Jul 2017Atlanta, GA, USA
Enjoyed Most
Absolutely wonderful resort with excellent staff.
Tom04. Jul 2017St. Louis, MO, USA
Enjoyed Most
Beautiful resort, it is very well maintained. The hotel has great amenities. The customer service is also great.
Aida03. Jul 2017Atlanta, GA, USA
Enjoyed Most
Beautiful facility. Outstanding and very friendly service. Awesome beach.
Other Comments
I want to thank Aimee the manager of the valet and bellman area... she's gracious, friendly and very welcoming with her reception and smile. Great job Aimee and thank you for your hospitality.
Omar01. Jul 2017Victoria, TX, USA
Enjoyed Most
The positive attention from the staff.
Other Comments
Beautiful and extremely clean place.
Leidy30. Jun 2017Athens, TN, USA
Enjoyed Most
Beautiful beach and amazing staff!
Erin30. Jun 2017Metairie, LA, USA
Enjoyed Most
Service, Amenities, Pool, Bar, Uncrowded Beach
Sean30. Jun 2017Atlanta, GA, USA
Enjoyed Most
The adult pool
Other Comments
This hotel, being new, has issues to iron out. Our balcony had a chair that was broken, upon arrival. Then the balcony door was warped causing the Nest thermostat not to work. They came to fix it and next night thermostat stopped working all night. They fixed in am. Security room keys were not working for almost a whole day. Couldn't get in rooms or self parking area without hotel assistance. Mandatory resort fee of $29 not disclosed up front. It's for paddle boards, bikes, kayaks, etc. If you don't use, why charge. They removed ours because of the inconvenience for the thermostat not working. Also, beach is almost 1/4 mile from your room, not right across the street. This is quite a hike from your room, if you have physical issues getting there. Also, Henderson has construction of a new bldg; when at pool very noisy (hammering, saws, etc). For the price, I'd expect more.
Cynthia30. Jun 2017AcworthAcworth, GA, USA
Enjoyed Most
Everything! Beautiful hotel, great staff and service, top notch accommodations, very clean, spacious and high end.
Other Comments
I would highly recommend this resort. We really enjoyed our stay. The pool area is very nice and my kids loved the lazy river. The beach is a short walk down a landscaped path. Beach area was not crowded and you can rent 2 chairs and an umbrella for a 1/2 day (5hrs) for $35. They set everything up for you. The hotel is a little off the main drag, which we enjoyed b/c we didn't waste any time sitting in the traffic on the busier part of the strip, and none of the retaurants we tried nearby were crowded or required a wait. We'd definitely come again!
Zach27. Jun 2017Rockwall, TX, USA
Enjoyed Most
A very luxurious hotel outstanding staff, pool was great
KIM23. Jun 2017Niota, TN, USA
Enjoyed Most
Everything was impeccable - brand new and luxurious. The pool area was perfect for families, and we especially enjoyed lunch at the pool bar each day. Service was amazing, beds were the most comfortable we've ever had in a hotel.
Lindsey19. Jun 2017Smyrna, GA, USA
Enjoyed Most
The pools and the fitness room.
Other Comments
I think that the front desk could have given us a better room since we arrived at 9am and they would have had a much happier guest.
Donald15. Jun 2017Eatonton, GA, USA
Enjoyed Most
The hotel and patios were great! They were very nice and well maintained.
I was very disappointed and felt misled about the beach access. The pictures you see make it look like the resort is on the beach when in reality it is across the street and down a little ways. I felt very misled.
Other Comments
The pool (both the adult only and the family one) were very nice, great temperatures and good music.
Kristin13. Jun 2017Houston, TX, USA
Enjoyed Most
the private beach
BARBARA13. Jun 2017Sugar Land, TX, USA
Enjoyed Most
The resort was beautiful and clean
Other Comments
Housekeeping personal did not speak English, they did not come at a constant time, one day it was 4:30 and they still had not cleaned our room. Had to ask to have room cleaned, one day they did not lock our room when they were finished cleaning. TV selection very poor for the type of resort, tv guide on tv was not correct. The pool servers kept asking if you wanted anything, it got to be ongoing. We have gone to many Sandles resorts and If you want something you put your flag up for service. Try something like that.
Mary11. Jun 2017Lawrenceville, GA, USA
Enjoyed Most
The service was second to none. The staff is well trained and seem to take pride in every task. A grand facility.
Other Comments
The beach is a L O N G way from your room. Beach chairs and umbrella rentals are $50+ tax and tips per day!!!
Randy10. Jun 2017Smyrna, GA, USA
Enjoyed Most
We loved the Area, the layout of the hotel, and the scenery. Access to the beach is great.
Other Comments
Overall, we had a FANTASTIC experience. From the time we arrived to the time we left, it was an enjoyable experience. Staff was friendly. The DJ at the pool was fabulous and played great music. Housekeeping issues identified were handled appropriately.
Wanda03. Jun 2017Stone Mountain, GA, USA
Enjoyed Most
This resort is absolutely amazing. Everything is top notch. Anything you could want for is there on site. The staff are over the top-- they cater to your every need. We were celebrating our 25th wedding anniversary and they made it truly a special time. We will return for sure!
Other Comments
Gavin, a waiter at Sea Level, went above and beyond. He has a great personality and makes you feel right at home. His knowledge of the area and willingness to get to know us and our likes and dislikes made an amazing stay even more fabulous.
Ron03. Jun 2017Fairview, TN, USA
Enjoyed Most
the service
barbara02. Jun 2017Madisonville, TN, USA
Enjoyed Most
The service! Everyone was so friendly, helpful and attentive!
farah30. May 2017Houston, TEXAS, USA
Enjoyed Most
The rooms were new and state if the art! Two thumbs up
Other Comments
Please educate your staff on where everything is located. I understand that your facility and staff are new but housekeeping should know where the closest ice machine is located and the concierge should know how to get to crab island.
Tarchia28. May 2017Mandeville, LA, USA
Enjoyed Most
The resort is brand new and beautiful. Horizons bar was excellent! Dulcinea our bar person was very personable and professional. The Hummus app was wonderful with homemade pita points toasted - Yummy.
Other Comments
We stayed May 21,22 and our room was delightful with gulf view and balcony. Also we travel quite a bit and as a couple we totally appreciated 2 sitting chairs in the room (not including the desk chair) - which very few hotels offer. One small improvement comment: We went to the pool at 9:00 am in the morning with hopes of getting coffee and a pastry from Sprinkles (advertised in the room book). However they did not open until 1 pm. We understand reasoning for seasonal hours, however, it would have been nice to get our coffee by the pool.
