Hallmark Hotel The Queen, Chester

Member rates available
Jack Tonkin
Deal Expert

Why We Love It

  • This Victorian railway hotel's heritage is celebrated throughout -- look out for the reception desk made of antique suitcases, bar menus resembling train tickets and the chandelier in the lobby that includes the names of past queens
  • The King's Grill holds two AA Rosettes
  • Previous guests include Charles Dickens, Cecil Rhodes and Lillie Langtry
  • Chester Cathedral is a 10-minute walk away, and Chester Racecourse is 20 minutes' stroll away
  • Chester Zoo, with over 15,000 animals, is 10 minutes' drive away

Enjoyed This
(138 Member Ratings)
"the food and quality room"
19. Dec 2017
Preston, UK


Map & Directions

Hallmark Hotel The Queen, Chester has parking for £10 per night Mon-Thu and £15 per night Fri-Sun. Chester railway station is less than a minute's walk away and Liverpool John Lennon Airport is less than 40 minutes' drive away.

Rooms & Rates

Check Rates


Hallmark Hotel The Queen, Chester is filled with quirky features that reference its Victorian heritage -- look out for the reception desk made out of antique suitcases and bar menus resembling train tickets. There is also a chandelier in the lobby that includes the names of past queens.

The hotel is in the centre of Chester. Lonely Planet describes the city as "one of English history's greatest gifts" because of its medieval architecture and collection of Tudor- and Victorian-era buildings, all encapsulated by a red sandstone Roman wall.

The hotel is opposite Chester railway station, and a 10-minute walk from Chester Cathedral -- founded as a Benedictine abbey in 1092 -- where you can take a tour to the top of the bell tower for panoramic views of the city.

Chester Zoo, with over 15,000 animals from 500 different species including Asian elephants, jaguars and orangutans, is 10 minutes' drive away. 

Chester Racecourse, the oldest racecourse still in use in England, is a 20-minute stroll away.

One of the hotel's restaurants -- The King's Grill -- holds two AA Rosettes and serves locally sourced food. Breakfast is served in the Jubilee Restaurant and snacks are available in the Waiting Room Bar.

The hotel has secluded Roman-themed gardens, three bars, a fitness suite and free Wi-Fi.



  • Infant cots / cribs
  • Bar
  • Newspaper / magazines
  • Gym / fitness center
  • Restaurant
  • No pets allowed
  • 100% smoke-free


  • 24-hour front desk
  • 24-hour room service
  • Concierge service
  • Express check-in / checkout
  • Laundry / dry cleaning

Room amenities

  • Central heating
  • Coffee / tea-making facilities
  • Iron and ironing board
  • Safe
  • Sitting area
  • DVD / CD player & library
  • Flatscreen TV


  • Complimentary Wi-Fi throughout


  • Hair-dryer
  • Bathtub (in some rooms)


  • Parking (fees apply)


  • Accessible bathroom in some rooms
  • Accessible meeting room
  • Accessible parking
  • Accessible path of travel
  • Accessible restaurant
  • Roll-in shower
  • Wheelchair accessible

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. Please check with the hotel.


Check-in: Standard Time is 3pm.

Minimum age required to check in: 18.

Checkout: Standard Time is 11am.

Children and additional guests: Infant's cot/crib are available, free of charge, for children aged 2 and under.
Extra beds are not available for older children and adults.

Pets: Pets are allowed on request and will be charged at £15 per night on checkout.

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Have a Question? Contact Travelzoo.

  • +44 (0) 20 3564 9000 UK & Europe
  • 1-877-966-0000 U.S. and Canada (toll-free)
  • Click here to chat with an agent
    Mon-Fri, 8am-6pm
  • Email us

Customer Service available 24 hours

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Enjoyed This
(138 Member Ratings)
Ratings & reviews reflect verified member feedback for Feather & Co Ltd t/as Queen Hotel Chester over the past 15 months.
4.4 Ambiance
4.5 Location
4.3 Rooms
4.6 Quality of Service
4.5 Value for the Money
Show Reviews
Enjoyed Most
the food and quality room
Christine 19. Dec 2017 Preston, UK
Enjoyed Most
Close to Rail Station
Other Comments
waiting to book in the couple in front were given lots of info re the lay out of the hotel, what times meals were ,where to eat, how to get to Chester centre etc, we got nothing! Upon booking in all we got was this is your room number and its down this corridor. We went shopping and returned to the hotel and decided to eat in the restaurant, when we entered we were told we SHOULD have booked and that they would try and fit us in! We were seated eventually, but at the end of the meal I was told we had to pay as no "tab" had been set up, not a very nice ending to the evening. I queried the drink, early/late check in and upgrade (of which there was plenty available) to be told it wasn't on the system so it couldn't be done! I am upset that this was all paid for six months ago and we did not get the service that we had paid for.
Sandra 18. Nov 2017 Ludlow, UK
Enjoyed Most
The staff were all really friendly and helpful.
Other Comments
The refurbishment is amazing and the courtyard garden is beautiful. Food in the Kings Grill is excellent served by lovely staff. Great breakfast too.
Julie 31. Aug 2017 Manchester, UK
Enjoyed Most
The whole experience made it very good stay
Phillip 29. Aug 2017 Llanelli, UK
Enjoyed Most
The character of queens
Marc 29. Aug 2017 Doncaster, UK
Enjoyed Most
Eating dinner in the Kings Grill
Other Comments
A Victorian building showing signs of need for refurbishment in some areas. Small very slow lift. Comfortable but unexciting rooms. Large busy breakfast room with good selection of quality buffet items. Helpful reception staff.
Howard 25. Aug 2017 Fleetwood, UK
Enjoyed Most
The evening meal was lovely.
Jane 20. Aug 2017 Oswestry, UK
Enjoyed Most
Friendly staff
Other Comments
Staff were exceptionally friendly and helpful. However was never offered our complimentary drinks in the waiting room bar. Food in the Kings Grill was beautiful and staff in there very helpful and attentive. Did have to ask for an second mug in our room for tea and coffee though. Breakfast then next day was lovely. Our room looked nice from first impressions but ceiling paint and artex was peeling off quiet substantially. also had a leaking sink in the bathroom which was dripping alll night. Was never offered a room change because of this but only had to put up with the drippping for one night.
Neil 19. Aug 2017 Swadlincote, UK
Enjoyed Most
Excellent value for money break. Good location, friendly staff
Pauline 15. Aug 2017 Rossendale, UK
Enjoyed Most
The food
Tony 06. Aug 2017 Newton-le-Willows, UK

Recently viewed deals

Popular pages

Hallmark Hotel The Queen, Chester

Hallmark Hotel The Queen, Chester