Stourport-on-Severn
Hallmark Hotel Stourport Manor
Member rates available
About the Hotel
Sarah Richardson
Deal Expert
Why We Love This Hotel
- The hotel, which was once the home of prime minister Stanley Baldwin, is set in 23 acres of "attractive grounds" (The AA)
- There is a gym, outdoor tennis courts and a restaurant with a terrace
- Worcester, with its 11th-century cathedral, galleries and many Georgian and Tudor buildings, is 20 minutes' drive away
Enjoyed This
( See All 347 Member Ratings)
"We liked the hotel and grounds. The staff were friendly and helpful."
Margaret
20 Jul, 2019 - Poole, UK
About the Hotel
Overview
Hallmark Hotel Stourport Manor, a country house that was once the home of former prime minister Stanley Baldwin, is set in 23 acres of gardens on the edge of Stourport-on-Severn -- an inland port town built in the mid-1700s, where the Staffordshire & Worcestershire Canal meets the River Severn.
Kidderminster, where you can board a steam train on the Severn Valley Railway, is 15 minutes' drive away. The timber-framed Tudor buildings and Georgian architecture of Worcester are 20 minutes' drive from the hotel. You can visit the 11th-century cathedral to see its royal tombs, including the tomb of King John, and medieval cloisters.
West Midland Safari Park -- which is home to around 600 animals and has a drive-through safari, plus rides and attractions for children -- is 15 minutes' drive away, as is the Wyre Forest.
The hotel's facilities include a leisure club with an indoor swimming pool, a sauna and a poolside Jacuzzi, as well as a gym, a squash court, tennis courts and a 9-hole footgolf course.
The restaurant serves a brasserie-style menu of British classics and international cuisine. There's a terrace for al fresco dining, and a bar and lounge with a separate menu of light bites.
Classic Rooms are split between the modern building and the original Victorian house, while Executive Rooms are all in the original Victorian house. Wi-Fi is free.
Amenities
General
- Infant cots / cribs
- Bar
- Newspaper / magazines
- Extra beds / roll away beds
- Gym / fitness center
- Hot Tub / Jacuzzi
- Indoor pool
- Restaurant
- Sauna / Steam Room
- Tennis courts
- Pet-friendly
- 100% smoke-free
- No elevator / lift
Services
- 24-hour front desk
- 24-hour room service
- Beauty treatments / massages (fees apply)
- Laundry / dry cleaning
Room amenities
- Central heating
- Coffee / tea-making facilities
- Flatscreen TV
Internet
- Complimentary Internet access
Bathroom
- Hair-dryer
- Bathtub (in some rooms)
Parking
- Complimentary parking
Accessibility
- Accessible bathroom in some rooms
- Accessible meeting room
- Accessible parking
- Accessible path of travel
- Accessible pool area
- Accessible restaurant
- Accessible spa
- Facilities for guests with special needs
- Roll-in shower
- Wheelchair accessible
Policies
Check-in:
Standard Time is 3pm. Minimum age required to check in: 18.
Checkout: Standard Time is 11am.
Children and additional guests: There is no extra bed available.
Pets:
Pets are allowed on request and will be charged at £15 per pet per night. Supplements are not included automatically in the total price and will be charged directly by the hotel.
Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Have a Question? Contact Travelzoo.
- +44 (0) 20 3564 9000 UK & Europe
- 1-877-966-0000 U.S. and Canada (toll-free)
- Email us
Customer Service available Mon-Fri, 8am-6pm
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Enjoyed This
(347 Member Ratings)
(347 Member Ratings)
Ratings & reviews reflect verified member feedback for Topland No 14 Ltd t/as Hallmark Hotel Stourport Manor over the past 15 months.
Show ReviewsHide all
Ratings & reviews reflect verified member feedback for Topland No 14 Ltd t/as Hallmark Hotel Stourport Manor over the past 15 months.
4.0
Ambiance
4.3
Location
3.9
Rooms
4.3
Quality of Service
4.5
Value for the Money
Enjoyed Most
We liked the hotel and grounds. The staff were friendly and helpful.
Other Comments
On the downside, not impressed with the evening meal at all. The starter - calamari was rubbery/chewy. Main meal - Lasagne, was cold in the centre, for which the staff were very apologetic. My chosen desert - 3 scoops of ice cream - the 3rd scoop had completely melted by the time it was brought to the table! However, breakfast couldn't be faulted - very nice/good. Unfortunately, it felt to me as if the people who had booked through Travelzoo were being segregated/separated from the other guests for the evening meal, i.e. as to where/how they were seated.
Margaret
20 Jul, 2019
Poole, UK
Enjoyed Most
Setting was excellent, reception staff in particular polite and welcoming, room spacious and comfortable, only problem was a slow filling w c cistern and sticking flushing handle
Other Comments
Rather a question of the curates egg!
At dinner I ordered a bottle of the house rose, the waiter asked should I pour? why not , he did, and then said 'I'll get you an ice bucket, the wine was at room temperature and totally unpalatable, I did the unthinkable and took ice from the water jug to cool the poured wine!
Twenty five minutes after being seated the soup arrived, unlike the wine the pat of butter was rock hard, and impossible to spread, the soup was tasty, and I quite like a thick, or chunky soup, but a whole core of a tomato on my spoon was too much.
The Caesar salad, was as my wife put it ' not for ladies' I think she meant each individual element was too large, and in the case of the bacon incinerated to the point that when I managed to cut it flew off the table.
As for the sweets, tasty as the other courses, however, my wifes' sorbet was already partially melted on arrival at the table, my lemon tart with summer berry compote, some defrosted berries in a little juice from defrost and possible warming does not in any way near the definition of a compote.
Breakfast was good except for the foreign bodies ( yes we both had one) in the mushrooms, I had an opportunity to discuss this briefly with a member of the kitchen brigade he thought it may be grass, I had originally thought perhaps, if they were tinned mushrooms it could be part of a label rimmed off by a rotary can opener, when told the mushrooms came in plastic containers, it was my subsequent opinion they were shards of straw from the windrows mushrooms are grown on. If we had two pieces, it is likely this occurs frequently!
M
20 Jul, 2019
Saltash, UK
Enjoyed Most
dinner was really good!
Other Comments
room 55 is to be avoided at all cost!!
Robert
20 Jul, 2019
Stafford, UK
Enjoyed Most
Very pleasant staff, good simple food (both dinner & breakfast), not especially attractive building & rooms in wings, as we were, are very noisy as every footfall from rooms above & voices inside rooms carry far
John
19 Jul, 2019
Beaconsfield, UK
Enjoyed Most
Room and all facilities were satisfactory level. Restaurant could not cope with number of people staying waited 75 minutes before our meal came.
Other Comments
Need to review restaurant staff to ensure they can cope with volume of guests
Eric
18 Jul, 2019
Peterborough, UK
Enjoyed Most
Good was very good,bed was very comfortable ,leasure centre was well run . All in all a pleasant stay.
denise
18 Jul, 2019
Brentwood, UK
Enjoyed Most
Room was small but well appointed. The meal was fair for the price.
Gillian
16 Jul, 2019
Nottingham, UK
Enjoyed Most
The receptionist was welcoming, well mannered and extremely helpful, so was all the staff. It was a pleasure to be a guest.
Other Comments
Wonderful location and landscaped gardens.
Sally
14 Jul, 2019
Bedfordshire, UK
Enjoyed Most
All very nice
Frances
14 Jul, 2019
Leicester, UK
Enjoyed Most
Lovely clean hotel, staff very friendly and helpful. Excellent food. Good value for money.
Other Comments
All staff couldn't do enough for you. Would recommend this hotel to others.
Diane
14 Jul, 2019
Walsall, UK
Enjoyed Most
A nice friendly hotel room 71 rather strange, a downstairs bathroom but very nice.
Malcolm
11 Jul, 2019
Carmarthen, UK
Enjoyed Most
We paid £159 on a deal for 2 nts, room 25 was downstairs overlooking the car park, no nets on window, room/bathroom was very small, no fridge or safe in room. Breakfast ends at 9:30am, so if you are not early you will find that the food trays are not topped up, we arrived at 9:15 and most trays were empty, the chef was in no hurry to fill them. If you stay 2 nts or more and. Don't have your room made up they say you will get a drink at the bar each, we requested this but the room was made up, so no free brinks! There are a few pubs nearby for meals which are worth looking at. There is a swimming pool, sauna, hot room and gym if you use them. It's worth staying here if you are on a deal, we could return.
William
10 Jul, 2019
Stoke-on-Trent, UK
Enjoyed Most
The hotel room was really lovely. Only downside is that there was a wedding going on and they were using the main bar when there was only one bar person on, should have been more people working, it did change later in the evening.
It was really good value for money, the spa facilities were really good and the food also.
Mrs J C
09 Jul, 2019
Worksop, UK
Other Comments
The evening dinner and the drinks available at the bar
Jan
09 Jul, 2019
MatlockMatlock, UK
Enjoyed Most
Good food, friendly staff. Even a wedding taking place didn’t disturb us.
P J C
09 Jul, 2019
HUNGERFORD, UK
Enjoyed Most
nice and relaxing
Valerie
09 Jul, 2019
Weston super mare, UK
Enjoyed Most
great food served by helpful & cheerful staff. Lovely meal!
Other Comments
Great hotel and great value as part of the Travelzoo deal!
Keith
09 Jul, 2019
Staffoedshire, UK
Enjoyed Most
Great staff, good value, rooms a little tired, Service in the restaurant very slow.
Peter
08 Jul, 2019
Ottery Saint Mary, UK
Enjoyed Most
Lovely hotel grounds are so relaxing
Other Comments
Angela on reception was a credit to the company goes that extra mile
Judy
08 Jul, 2019
Oldbury, UK
Enjoyed Most
Generally enjoyable stay only marred by long wait for food in the restauranton first evening. The second evening the speed of service was miuch better following a number of complaints the first evening. The staff were generally very friendly and helpful. The ground are attractive and we had the weather to enjoy them.
Other Comments
We weren't very happy that there was car parking immediately outside our ground floor bedroom window, compromising our privacy
John
08 Jul, 2019
Cardiff, UK
Enjoyed Most
most enjoyable
Other Comments
Had an incident in the restaurant but this was handled really well but I have yet to contact the hotel to concluded and close down the solution we agreed on.
john
08 Jul, 2019
Manchester, UK
Enjoyed Most
We went for our wedding anniversary to your lovely hotel with good food to have a relaxing meal and drinks together but alas there was a couple with 4 very noisy and badly behaved children. Who were running around the bar area lounge and gardens at 10pm we were very disappointed in fact we went back to our room as the staff we powerless to stop them ! Xx😡
Vincent
07 Jul, 2019
Gloucester, UK
Enjoyed Most
Likes: Staff efficiency and manner. Food. Attention to detail in restaurant e.g butter, although in detestable packets was easily spreadable. Room facilities and supplies. Restaurant staff great.
Dislikes: no AC in room although floor standing fan was provided.
All things considered we had an excellent 2 nights. At price we paid we really could expect more.
Anthony
07 Jul, 2019
High Wycombe, UK
Enjoyed Most
nice food, grounds not pretty or extensive as expected
Other Comments
needs nice touches, our room 56 very hot. Staff pleasant. Good value deal
Mrs Jennie
07 Jul, 2019
Cheltenham, UK
Enjoyed Most
Hotel setting was lovely, food very good also location was good
Pauline
07 Jul, 2019
Water orton, UK
Enjoyed Most
Friendly staff in a well located hotel in a beautiful setting. Well appointed rooms, comfy bed too.
The Travelzoo deal made it excellent value too - recommended.
Marcel
05 Jul, 2019
Heathfield, UK
Enjoyed Most
Surrounding gardens were lovely. Members of staff were pleasant and obviously working under strain .Bar manager Errol was a breath of fresh air charming and attentive
Other Comments
Quality of food at dinner . Kept waiting for all course. Limited choice. Poor presentation. Tourist information claimed restaraunts to be Michelin. Definatly not up to that quality
04 Jul, 2019
Stoney Stanton, UK
Enjoyed Most
Made to feel very welcome by all staff
Other Comments
Good location adjacent to Stourport,comfortable hotel and good facilities
Dave
04 Jul, 2019
Dewsbury, UK
Enjoyed Most
Great food and service all round. Fantastic value
Lesley
04 Jul, 2019
Grantham, UK
Enjoyed Most
Staff very pleasant and helpful
Other Comments
Hotel rooms slightly jaded and in need of an upgrade ie stained walls throughout the bedroom bottoms of doors chipped and pieces missing. Food was pub grub standard bit disappointed. Staff were very good
Ann
04 Jul, 2019
PorthcawlBridgend, UK
Enjoyed Most
The food was excellent both evening meal and breakfasts however what really spoilt the visit was the 2 hours that it took to eat the evening meal. Time to order 10 minutes, time for starter to arrive from sit down 40 minutes. Wait from starter completion to main course a further 30 minutes. and time to leaving the table immediately after eating sweet was just short of 2 hours. Unreasonable. This experience was true of all customers on Sunday 30th June. Two walked out not even bothering to eat having waited 45 minutes and nothing arrived. Others were verbally loud others quietly fuming. The serving staff were calm and polite. It almost seemed they were used to it. It seemed a kitchen issue.
Other Comments
as above.
Frank
04 Jul, 2019
kettering, UK
Enjoyed Most
The check in was brilliant, seamless, I was told everything I needed to know and I felt very welcomed.The public areas were lovely. The leisure facilities were of a high standard and enjoyable. The room and bathroom could do with updating. It looked tired. Bed was very comfortable, bathroom had nearly 50% mouldy grounting. Extra touches in room was nice, including a nice hallmark quality pen.
Other Comments
The restaurant staff were very busy during dinner service, but very friendly. The head waiter came to our table as I asked what else I could have in the vegan /vegetarian choices on the set menu. He made me an off menu vegan salad which was so lovely of him and I throughly enjoyed it. :))
Maple
03 Jul, 2019
Harlow, UK
Enjoyed Most
Time between courses in restaurant was far too long - school prom and large party booking seem to take up all the kitchen staff - rest of diners left to wait. We were not the only ones to complain about the delay in bringing meals.
When I spoke to a deputy manager after adjoining diners had complain she said she would be back to speak to me shortly - she didn't. When I caught her again she said she'd passed it to a junior who said he passed it to one of the restaurant waiters to go see us. He did but we didn't know he had been sent but thought he was just doing his job and asking us if we wanted coffee. Only when I said no unless it was complimentary and he accepted that did I realise he had been sent to placate us rather than a manager. He was very helpful and obliging but should not have been sent to cover for a manager.
Other Comments
Further to above, on being asked about our stay on checking out, I reiterated the above to the reception manager who was not pleased to hear how we had been affected. She offered us a complimentary night stay at the hotel which we accepted as all other aspects were fine.
Keith
03 Jul, 2019
Norwich, UK
Enjoyed Most
Not first class but value for money nevertheless. Had to complain about very slow service for evening meal but food was good and breakfast excellent.
sylvia
03 Jul, 2019
Kidderminster, UK
Enjoyed Most
As an overall basic package, it was value for money at the price paid.
Other Comments
Tired decor in places. Outside areas were strewn with litter. With the odd exception, staff seem unhappy in their work, and limited or no interaction. The drinks prices were well above average for the quality of hotel.
Christopher
02 Jul, 2019
Trowbridge, UK
Enjoyed Most
A very enjoyable experience for our wedding anniversary
Ruth
02 Jul, 2019
Ludlow, UK
Enjoyed Most
Bit dated decor but our room was clean and comfortable and the evening meal was good. Good value with a bottle of wine included. We didn’t try the pool so can’t comment on those facilities but it looked ok
Angela
01 Jul, 2019
Bristol, UK
Enjoyed Most
Only comment I have was bed was very firm and gave me arm/shoulder ache during night and following day. However I did like the hotel and staff and overall a good for money experience
anita
30 Jun, 2019
Aylesbury, UK
Other Comments
Food service in the restaurant which was very slow. On our second night we waited 1 hour 45 minutes for our meal which wasn’t served until 10:30pm. No fresh fruit available for breakfast even after asking.
Barbara
30 Jun, 2019
Ormskirk, UK
Enjoyed Most
Excellent value for money and would use again.
Louise
28 Jun, 2019
Henfield, UK
Enjoyed Most
Excellent staff in all areas. They were eager to help, and very attentive.
We were disappointed that our room turned out to be equipped for the disabled, when there had been no mention of this at all !!! A lovely soak in a bath, after our long journey, would have been more than enjoyed !!!
Brian
27 Jun, 2019
Farnham, UK
Enjoyed Most
Nice Hotel with good grounds, restaurant was nice and comfortable
Other Comments
We had room 23 on the ground floor, the window had no net curtains, some rooms did, as soon as we entered the room a car parked right outside which gave us no privacy, we then had to close curtains on a bright sunny day, solution to fit curtains back up, room otherwise was good.
Brian
27 Jun, 2019
Exeter, UK
Enjoyed Most
Clean, tidy hotel with cheerful, polite and helpful staff.
Other Comments
Restaurant service was slow at times and on the occasions we had an evening meal, there were a couple of dishes “that had run out” despite it being early. However the food available was good and the variety at breakfast was plentiful and well presented.
Susan
26 Jun, 2019
Bristol, UK
Enjoyed Most
Interesting hotel, amazing value.
Other Comments
Staff were very helpful
Elizabeth
25 Jun, 2019
Henfield, UK
Enjoyed Most
Good value Travelzoo break that took us to a part of the country we didn’t know. All staff very personable and pleasant.
Could have done with some ‘what to do’ info in the room as we did not know the area. In the end we saw a sign for the Severn Valley Railway and had a great day out to Bridgenorth
Other Comments
Bar and lounge area a bit tired looking.
The school prom was a bit scarey when we tried to return to the hotel at the same time as the guests were arriving. Thought it was some huge wedding.
It was all managed very well but would have appreciated some notification in advance
Julie
24 Jun, 2019
Ashtead, UK
Enjoyed Most
A good hotel within easy reach of local attractions and cities. A basic style of hotel with no dress code in any of the public areas. Very young and inexperienced staff who had no idea about dining room service or menu selections. A good value break at avenue which is very much geared to the corporate requirements.
Michael
21 Jun, 2019
Corby, UK
Enjoyed Most
Excellent dinner. The staff in the hotel were, almost without exception, helpful, charming and efficient.
Other Comments
The hotel was fine. Just one minor problem. We were promised a bottle of wine per room on arrival. This was questioned by a somewhat grumpy receptionist and we were given vouchers for glasses of wine. The glasses were however pretty generous so we did not have to complain too much
Brian
21 Jun, 2019
Worthing, UK
Enjoyed Most
No easy facility for offloading luggage from cars.
Other Comments
Breakfast finished at 9.30. All the cooked items were in.
chipped enamel dishes. There did not appear to be any
cooperation between the serving staff and the kitchen
staff. It nearly 2 and a quarter hours after several complaints
for us to finish a simple 2 course meal. The manager will
confirm our complaint.
David
20 Jun, 2019
Bristol, UK
Enjoyed Most
The friendly relaxed atmosphere in comfortable surroundings.
Other Comments
Every member of staff was helpful, friendly and showed a really good attitude to their chosen role in the hospitality industry.
Linda
29 Apr, 2019
East Cowes, UK
Enjoyed Most
Friendly restaurant staff - especially Sophie
Other Comments
Good location for visiting Severn Valley Railway
J H
10 Apr, 2019
Martock, UK
Enjoyed Most
Lovely staff. Friendly atmosphere. Good jacuzzi. Good food.
Joan
02 Apr, 2019
Bradford, UK
Enjoyed Most
Quality of food and drinks
Other Comments
Very good value for money and good choice of food.
PAUL
01 Apr, 2019
Bristol, UK
Enjoyed Most
Very good location and comfortable hotel
Other Comments
Be careful of their dinner menu, especially the supplements if on half board. Their "Catch of the day" priced at £14.75 carries a £3.75 supplement, but on our evening was fishcakes! Quite how they "caught" them I was unable to ascertain.
Harrod
29 Mar, 2019
Stratford upon Avon, UK
Enjoyed Most
location and food
DAVID
24 Mar, 2019
Birmingham, UK
Enjoyed Most
The food & leisure centre
Other Comments
All staff were extremely helpful.
Thomas
21 Mar, 2019
Newtown, UK
Enjoyed Most
Food very good
Other Comments
The service at dinner was slow which we didn’t mind but a fair few of the other diners were unhappy. Probably due to not enough staff on
Anne
11 Mar, 2019
Birmingham, UK
Enjoyed Most
It was close to where we live, the pool, sauna, steam & gym were good, room was lovely just needs some tweaking, staff were really friendly
Other Comments
There was a bit of an issue 're number of courses for dinner, the restaurant believed it was 3 courses but reception had booked it as 2 so the restaurant questioned it, I did have a confirmation email but hadn't taken my phone to dinner with me, it was a shame and we did wait quite sometime while the lady went to check
Sarah
03 Mar, 2019
Rowley Regis, UK
Enjoyed Most
The ambience in the lounge and grounds was relaxing, the gym and pool was good and well organised.
Other Comments
The main reason was the overall running of the breakfast and dinner service which was disfunctional, staff in the morning appeared disinterested, no eye contact, no instructions or guidance about anything. Breakfast bar was unattended leading to poor quality and lack of produce on offer.
Ian
27 Feb, 2019
Chorley, UK
Enjoyed Most
our week-end booking 3 course meal with a bottle of wine sat at table ordered told they would only serve a glass of wine we had to prove off confirmation a bottle was included
Other Comments
notice in reception indicated happy hour after 5-30pm went to bar 5-45pm we dont do happy hour
25 Feb, 2019
cornwall, UK
Enjoyed Most
The meal that was provided was lovely
Other Comments
Cleanliness of the bathroom and the lack of communication between staff
Steven
24 Feb, 2019
Birmingham, UK
Enjoyed Most
location
Other Comments
First room offered was extremely dark and smelt strongly of damp. however the reception staff did not hesitate to change the room
Mike
20 Feb, 2019
Leicester, UK
Enjoyed Most
Relaxation & facilities
David
15 Feb, 2019
Rushden, UK
Enjoyed Most
Friendly staff. Lovely public rooms.
Other Comments
Wing room area more like a motel whereas main house more traditional and what we were expecting. Food disappointing, lacked flavour .
Anne
02 Feb, 2019
Norwich, UK
Enjoyed Most
Very friendly staff and lovely food
Christopher
29 Jan, 2019
Nottingham, UK
Enjoyed Most
Relaxed atmosphere.
Amanda
24 Nov, 2018
Dursley, UK
Enjoyed Most
Location, pleasant staff,lovely grounds
Other Comments
Disappointed with one of our main course meals ( whole plaice)
Bryan
21 Jul, 2018
Maesteg, UK
Enjoyed Most
Swimming pool ,sauna jacuzzi
Other Comments
This was booked for my husbands b'day cannot fault anything staff were pleasant food very good and accommodation good breakfast very good... if there was anything to complain about it would be waiting in a que for coffee and tea which could easily be dealt with by putting in another coffee machine and moving tea and hot water to another space every one was on top of each other at breakfast time but apart from this little moan everything was excellent hope to return soon .A big thankyou to all staff who try there very best .
Stewart
28 Jan, 2019
Worcester, UK
Enjoyed Most
A lovely clean and well run hotel
Other Comments
Very good value, lovely food,and comfortable rooms
John
21 Jan, 2019
Birmingham, UK
Enjoyed Most
Customer service
Deborah
14 Jan, 2019
Brecon, UK
Enjoyed Most
easy going feel, excellent value for money
ruth
08 Jan, 2019
Longhope, UK
Enjoyed Most
All inclusive price for bed, breakfast & evening meal inclusive of house wine and the use of leisure facilities.
Other Comments
Our third stay at Hallmark Stourport Manors. Whilst we enjoyed our stay, afraid this time the evening meal & the service not as good as our previous stays.
Ken
08 Jan, 2019
Blackburn, UK
Enjoyed Most
Nice peaceful place friendly and helpful staff
Keith
07 Jan, 2019
Stone, UK
Enjoyed Most
Enjoyed every part of it thank you
Other Comments
Wonderful, accommodating staff
Clean airy rooms
Very good meals
Kathy
06 Jan, 2019
Shrewsbury, UK
Enjoyed Most
Friendly staff and good spa facilities. Very pleasant lounge areas and beautiful grounds. Bedroom well appointed.
Other Comments
Restricted menu which wasn't specified at time of booking. Bathrooms could do with further refurbishment and an extra towel rail to dry towels
stephen
05 Jan, 2019
Tamworth, UK
Enjoyed Most
Food
Ann
28 Dec, 2018
Bromsgrove, UK
Enjoyed Most
Relaxed
A very relaxed hotel
Other Comments
Some areas do need to be updated
June
18 Dec, 2018
Tipton, UK
Other Comments
Nice pool. Friendly staff
Alan and Pam
15 Dec, 2018
Weymouth, UK
Enjoyed Most
A friendly relaxed atmosphere, excellent food, great amenities and unbelievable value for money. I couldn't fault it.
Christine
13 Dec, 2018
Salisbury, UK
Enjoyed Most
Lovely swimming pool, beautiful grounds, gorgeous breakfasts!
Other Comments
Staff very friendly and helpful throughout, but evening service in the restaurant was disorganised and extremely slow, despite there being plenty of staff around. Pudding order was forgotten, then took 20+ minutes to arrive after reminder, then was undercooked. Needs tighter management! Also executive rooms on second floor (no lift) may not be suitable for some guests - rather cramped because of sloping ceilings. Room 71 especially has a gorgeous bathroom but access is down a narrow twisting flight of stairs, and visiting safely at night would necessitate flooding the bedroom with light. Guests should really be warned about this! Our request to change to a standard, ground-floor (and much more spacious) room was dealt with very pleasantly and efficiently.
Christine
12 Dec, 2018
Ludlow, UK
Enjoyed Most
value for money
robert
11 Dec, 2018
DERBY, UK
Enjoyed Most
just the pure relaxation, lovely staff and good food, although the Eton Mess left a lot to be desired :)
HEATHER
10 Dec, 2018
Sutton Coldfield, UK
Enjoyed Most
The pool & steam, sauna room
Other Comments
Unfortunately we picked a night to stay when there was a Company Christmas party many of whom where staying overnight. They were very noisy and kept us awake a lot of the night when returning to their rooms. The language was not good either!
john
09 Dec, 2018
Tewkesbury, UK
Enjoyed Most
Leisure facilities
Other Comments
We were provided with a room in which the central heating radiator did not work.It took about an hour to provide another room despite the hotel being under occupied.
Caroline
06 Dec, 2018
Porthcawl, UK
Enjoyed Most
Good leisure facilities and good food.
Paul
04 Dec, 2018
Weston-super-Mare, UK
Enjoyed Most
We needed a break and this had everything: pool, food and beds were lovely
Other Comments
We go regularly and thoroughly enjoy it
Madeleine
04 Dec, 2018
Malvern, UK
Enjoyed Most
the restaurant was very good, along with the leisure facilities. Really friendly and helpful staff particularly
Christel ,on reception who was most helpful with a problem we had.
Other Comments
The friendly atmosphere in the restaurant made for a most enjoyable evening and stay.
philip
10 Nov, 2018
Weston-super-Mare, UK
Other Comments
Breakfast was good, but not enough choice. Very little fruit choice, no wholemeal bread,no prunes, not enough cereal choice,scrambled egg (no taste).
ROBERT
04 Nov, 2018
SOUTHPORT, UK
Enjoyed Most
Location
Other Comments
Shower over bath very difficult to fathom out how it worked. Both shower and bath running water at same time. Very difficult to control temperature. . Quite dangerous as water very hot. Also hotel very tired looking could do with a refurbishment.
Pauline
01 Nov, 2018
BRISTOL, UK
Enjoyed Most
The food was excellent as were the staff - very friendly and approachable. Room was comfortable and fairly soundproof.
Other Comments
The corridors had an aroma of drains as did the bathroom, and the bathroom fan was noisy.
Colin
29 Oct, 2018
EveshamEvesham, UK
Enjoyed Most
Staff were very welcoming and room was clean.
Other Comments
When booking through Travelzoo, I checked the Hallmark Hotel Stourport Manor's website to ensure that it also had spa facilities which it did so thought we would be getting both leisure facilities and spa facilities. I emailed them through their website to check whether pre-booking for spa treatment was required and had no reply. When arriving at the Hotel we checked in, booked dinner reservations and asked about the spa facilities to be advised it was all booked through the leisure facilities however when we visited the leisure facilities we were told that the lady had left and they no longer had this facility. With no other alternatives we were left with only half of what we expected! Very dissappointing as their website is extremely misleading!!
Jackie
29 Oct, 2018
Birmingham, UK
Enjoyed Most
The quality of the staff , ensuring the stay was an enjoyable experience
Other Comments
Excellent value for a hotel in vast grounds. A great find by us
Neil
17 Oct, 2018
Plymouth, UK
Enjoyed Most
Entire experience was pleasant.
Mr G W
17 Oct, 2018
Liverpool, UK
Enjoyed Most
Peace and quiet
Robert
16 Oct, 2018
Norwich, UK
Enjoyed Most
The food was very nice. In particular the 3 course evening meal was really good.
Other Comments
Lovely staff. Very friendly. Hotel needs a bit of freshening up though
Mary
08 Oct, 2018
Swansea, UK
Enjoyed Most
Dinner experience which was excellent.
Other Comments
Room comfortable but a little tired.
lynn
08 Oct, 2018
BRISTOL, UK
Enjoyed Most
The Food was fantastic and the staff.
Other Comments
Couldn't really find anything I didn't like. Hotel was lovely, staff were great and we even complimented the chef for the meal in the evening and breakfast. Would love to go again.
sandra
07 Oct, 2018
WORCESTERSHIRE, UK
Enjoyed Most
Good pool and goo food.
Other Comments
The restaurant staff were excellent and could not do enough for you.
Keith
06 Oct, 2018
Bedworth, UK
Enjoyed Most
Breakfast was excellent
Other Comments
A few things with the room were a bit annoying. Water waste from the rooms above sounded like it was running down our walls, bed was hard, TV couldn't pick up Half the channels. The room was clean and a nice size in the old part of the building and these points did not change my opinion of the stay
paul
06 Oct, 2018
Sandhurst, UK
Enjoyed Most
Relaxing even for a more businessman geared hotel
Robert
06 Oct, 2018
Newcastle Under Lyme, UK
Enjoyed Most
The location was great, the staff where wonderful and the menu and accommodation were superb.
Other Comments
A really warm welcome from all the attentive staff ensured we had a superb stay, would definitely go again, and recommend the hotel to family and friends.
Martin
04 Oct, 2018
Telford, UK
Enjoyed Most
Peace and quiet was lovely
Other Comments
I felt very relaxed going to bed after sitting in the garden until 11 at night on a lovely warm summer evening
Rosemary
07 Jul, 2018
Newcastle upon Tyne, UK
Enjoyed Most
It was a good deal through ‘Travelzoo’ . We loved the location, and surrounding countryside.
Other Comments
All the staff we encountered were friendly .Waiting over 30 minutes for desert, was really unacceptable, though ‘Kerry’ in the restaurant was apologetic and restored our faith in the service.
‘Colin’ (maintenance) was most helpful in suggesting places to visit
Hazel
03 Oct, 2018
Douglas, Isle of Man, UK
Enjoyed Most
The food for the one night was excellent, the only dra
Other Comments
The food was excellent for the one night , but the room had damp in one corner next to the bathroom, with black spores. Notified the manager who will deal with the problem On on going refurbishment programme. staff great and friendly.
dennis
03 Oct, 2018
Bristol, UK
Enjoyed Most
The staff were very polite and helpful. The restaurant was of a good standard in terms of selection, wines and staff
Other Comments
The corridor to our dad a sewage/drain smell which was reported to the manager. There was all ongoing work to the fire doors.
Roger
03 Oct, 2018
SwanleySwanley, UK
Enjoyed Most
Excellent location, staff friendly and welcoming
Other Comments
Bedroom a bit small but well appointed
Noel
01 Oct, 2018
Caerphilly, UK
Enjoyed Most
The staff were really friendly .we had took our little dog and they made a big fuss over her .we liked that they set us a lovely table outside the bar area .which we don't get .we only ever get put out of the way normally if you have a dog .The hotel has lovely grounds and the bedroom has everything you need.
gail
29 Sep, 2018
Manchester, UK
Enjoyed Most
Meal
Susan
27 Sep, 2018
SOMERTON, UK
Enjoyed Most
Exceptionally good value!
Complimentary access to swimming pool.
Other Comments
This is a very good, well run hotel with lovely facilities. Only problem is its location, too far from the historic locks and basins of Stourport for a quick visit. But we found and enjoyed them.
Brenda
26 Sep, 2018
Lewes, UK
Other Comments
The only disappointing aspect of our stay was the limited menu choice and the length of time spent waiting for Iour meal
Malcolm
25 Sep, 2018
Stafford, UK
Enjoyed Most
Relaxed atmosphere, comfort, quality of food and value!
Sue
25 Sep, 2018
Swansea, UK
Enjoyed Most
It, a well appointed hotel in superb grounds. The 3 course e/ meal was a real treat. Should have stayed 2-3 nights but will do that again as it, s 1/12 hours from Newtown Powys.
Other Comments
The staff were lovely and we felt very welcome!
David
19 Sep, 2018
Newtow., UK
Other Comments
I specifically booked a hotel with swimming pool and jacuzzi as my wife prefer the later. The jacuzzi was not working and had not been so for several weeks. I would.have booked elsewhere has I known this. Neither the hotel website nor travelzoo link.mentioned this. I have been.conned. We left a note at reception and was told.this would.be pissed to.the hotel manager. Two.days later we haven't been contacted by him/her, disappointing
Carl
18 Sep, 2018
Buxton, UK
Enjoyed Most
Evening meal - excellent.
Other Comments
Room a little small, above the kitchen, but very clean and OK for our one night stay. Any longer may have been a problem.
paul
15 Sep, 2018
Pulborough, UK
Enjoyed Most
Bed
Other Comments
Food and services
Sinthia
20 Aug, 2018
Ruislip, UK
Enjoyed Most
Good service, nice ambiance and excellent food and facilities
Other Comments
Value for money was exceptional
Christine
13 Aug, 2018
LlanfairpwllgwyngyllLlanfairpwll, UK
Enjoyed Most
Facilities, excellent gym.
Other Comments
We ate both evenings in the restaurant.The first evening a wedding was on which we presumed was why we didn’t get our main course until 9.40pm. Unfortunately it was the same the second evening. This was not due to the staff on duty, they were working extremely hard. It was down to to not having enough staff on to cope with the numbers.
Patricia
09 Aug, 2018
Essex, UK
Enjoyed Most
Food helpful staff
James
07 Aug, 2018
Dover, UK
Enjoyed Most
The food and service was first class.
michael
06 Aug, 2018
Sutton Coldfieldwest midlands, UK
Enjoyed Most
Quiet location within grounds (albeit close to 'A' road), good weather enabling sitting in lovely garden area for afternoon refreshments.
Other Comments
Staff were very polite & accomodating
Irene
04 Aug, 2018
Leyland, UK
Enjoyed Most
Relaxed and peaceful.
Other Comments
There was a major technology failure in the restaurant the first evening with later diners having to wait 2 hours for their dinner and we had to wait over an hour for our pudding the staff were young and struggling but all was sorted for our second evening. It wasn't their fault but no-one had a backup plan for orders not coming through to the kitchen from the restaurant. The food was good when it came. People were given drinks while they waited but it showed a weakness in training and delivery.
Shirley
02 Aug, 2018
Salisbury, UK
Enjoyed Most
Comfortable rooms, and public spaces. Friendly staff
Other Comments
The food and wine were poor!
Ann
02 Aug, 2018
HalifaxHalufax, UK
Enjoyed Most
The beds were very comfortable, room was clean, no complaints in this department.
Other Comments
There was a computer problem, the meal orders for dinner were not going
Through to the kitchen, but it took an hour before anyone noticed, meanwhile guests were waiting for an hour with no food, or drinks being brought out. The Manager dealt with it appallingly, spending all the time trying to fix the computer problem, rather than coming to our tables to offer apologies or anything else. In fairness the young girls who were waiting the tables had to explain the problem to us, which they did very well. Bad Customer Service on the Managers part!
Susan
01 Aug, 2018
Ilton, UK
Enjoyed Most
Ambiance
Other Comments
Hotel is let down by the absence of proper supervision in the restaurant, which resulted in unacceptable delays in service. Tables remained uncleared and customers were left waiting too long for meals and bills. However when food eventually arrived it was very good.
Alan
01 Aug, 2018
Northwood, UK
Enjoyed Most
Good food and welcomed dogs
Fiona
31 Jul, 2018
London, UK
Enjoyed Most
Fantastic value for money
Other Comments
Fantastic location near safari park
Rhydian
29 Jul, 2018
Bangor, UK
Enjoyed Most
receptionist offered us a larger room on checking in her idea
Other Comments
all staff were extremely pleasant
Erika
28 Jul, 2018
Lincoln, UK
Other Comments
Length of time in restaurant.
Also broken glass in child's bed when we arrived.
Chloe
28 Jul, 2018
Leatherhead , UK
Enjoyed Most
Excellent dinner, with really interesting but unpretentious menu.
Other Comments
Friendly staff. Room spacious though not much character. Attractive common opposite for walks. Severn Valley also very beautiful and close by.
Jasper
26 Jul, 2018
Devizes, UK
Other Comments
Evening food was good but menu very static and chips based. Even the fish ‘catch of the day’ only changed every 2 days. Cooked breakfast was from a buffet not cooked to order and so cold.
Michael
24 Jul, 2018
Seaford, UK
Enjoyed Most
Location , staff , food
Other Comments
Drinks in the bar were very expensive especially tea or coffee, coffee around £3.70 is too much.
Gin & tonic between £6-£7.
Apart from this I would highly recommend.
John
23 Jul, 2018
Ceredigion, UK
Enjoyed Most
Hotel
Adrian
23 Jul, 2018
Gloucester, UK
Enjoyed Most
the grounds and the food
Other Comments
Very nice hotel but drinks are a little overpriced
sheila
22 Jul, 2018
Whitby, UK
Enjoyed Most
the food
Michael R
22 Jul, 2018
Grimsby, UK
Enjoyed Most
Good choices on menu. Staff all helpful & pleasant
Richard
22 Jul, 2018
Grimsby, UK
Enjoyed Most
The location and surrounding ground.
Other Comments
Some staff were not professional/polite. The room doors banged that loudly they actually woke you up, there was no underlay under the carpet in the corridor hence you heard people coming up and down the corridor, they put us in room 17 which was right next to an entrance for smokers hence if we left the window open the smoke came in to the room, I had a chicken dish which was burnt and the salad was not freshly done, the room was ok but a little dated and the swimming pools shower were barely warm.
Nigel
22 Jul, 2018
Redruth, UK
Other Comments
I was very disappointed & displeased that the specific requirements I included on my booking form as advised when I rang the hotel prior to booking were not met, despite having been assured that they would be. I did ask to reserve a room that met my requirements but was told that couldn’t be done for a Travelzoo booking, I could only request on booking form. Very annoying. Was given a complimentary bottle of wine by way of apology but would have preferred room requested.
Alison
20 Jul, 2018
Telford, UK
Enjoyed Most
Very helpful staff and all the Hotel very nice we will definitely recommend this Hotel and staff
Other Comments
It was our 60th anniversary In a few days and we were made very welcome WE look forward to going again
roy
20 Jul, 2018
Rugeley, UK
Enjoyed Most
The staff were superb
Russell
20 Jul, 2018
Telford, UK
Enjoyed Most
The dinner service was very good
Shireen
18 Jul, 2018
Harrow, UK
Enjoyed Most
The friendly staff, from front desk to waiter staff in resteraunt and cleaners could not do enough to make your stay memorable.
Other Comments
Spa access is always a big hit and we made the most of this facility.
Karen
17 Jul, 2018
Chippenham, UK
Enjoyed Most
The staff made you feel very welcome and the food was excellent
Other Comments
The only slight niggle is that the main bar had run out of draft real ale, which is an important part of the holiday experience for my husband
Madeleine
17 Jul, 2018
Broseley, UK
Enjoyed Most
THE MEAL IN THE RESTAURANT WAS LOVELY AND WELL PRESENTED AND THE WAITRESS VERY ATTENTIVE.
Other Comments
The reception when booking in was unwelcoming.
The room upgrade was not offered or the glass of wine. When I asked for the upgrade I was told the hotel was full - IT WASN'T FULL...we should have been offered to pay for an upgrade of food - we were not offered this and paid extra for breakfast and dinner in the reception therefore paying a lot more than we would have done. The waitress at breakfast tildes about paying for an upgrade for food...the reception should have offered us this option. I have telephoned your customer services on Monday the day of our return and they have promised to get back to me. The bedroom number 56 badly needs refurbishment.
Mary
17 Jul, 2018
Sandbach , Cheshire, UK
Enjoyed Most
Excellent meals and pleasant staff
Other Comments
Could do with air conditioning in bedrooms
kay
16 Jul, 2018
Wolverhampton, UK
Enjoyed Most
Spa
Ann
16 Jul, 2018
Sutton Coldfield, UK
Enjoyed Most
The meal
Leila
15 Jul, 2018
Preston, UK
Enjoyed Most
The food
Linsey
15 Jul, 2018
Neath, UK
Enjoyed Most
The food
Other Comments
Very good on all accounts the only thing was no real ale - they had run out and the hotel was fully booked so they knew how many people were coming
CHERYL
15 Jul, 2018
Frampton CotterellBRISTOL, UK
Enjoyed Most
Food was exceptional and superior room wonderful
William
15 Jul, 2018
Dunfermline, UK
Enjoyed Most
Generous dinner menu
Karen
14 Jul, 2018
Neath, UK
Enjoyed Most
Excellent service on all levels and very good food in the restaurant, couldn’t fault it.
Gregory M
13 Jul, 2018
Langport, UK
Enjoyed Most
Leisure pool and situation
Rosemary
10 Jul, 2018
Ludlow, UK
Other Comments
Need air conditioning in warm weather as room exceptionally hot
Janet
10 Jul, 2018
Leighton Buzzard, UK
Other Comments
Service needs to be improved.
Jade
09 Jul, 2018
Wolverhampton, UK
Other Comments
Service was pleasant but very slow, insufficient staff to deal with number of guests that day. Food choice is limited but very good quality and perfectly cooked. Excellent size room and bed, bathroom needed a bit of tlc. Overall very good value.
K
09 Jul, 2018
York, UK
Other Comments
The only criticism we have is that the food could have been better e.g. stale bread with soup, solid croissants and greasy chicken
peter
08 Jul, 2018
Isle Abbotts, UK
Enjoyed Most
Excellent breakfast buffet
Other Comments
Rooms do not have air conditioning .. difficult to sleep in a heatwave , no fans provided. Bar service could do with improvement
David
08 Jul, 2018
Dorchester, UK
Enjoyed Most
Friendliness of staff, food and leisure facilities.
Other Comments
Overall a very nice break away, but unfortunately due to the heat and our room getting sun most of the day and with no fans available, it was difficult to sleep or spend much time there.
Kate
07 Jul, 2018
Weston Super Mare, UK
Enjoyed Most
Everything the staff were so helpful and friendly also the food was wonderful.
Gillian
01 Jul, 2018
Bristol, UK
Enjoyed Most
Ambience, great staff - welcoming, helpful, quality rooms and meals, large parties / groups kept apart from other guests so no intrusive noise, very good value for money
Other Comments
Highly recommended, great location for local walking and visiting historic towns, National Trust and other attractions.
John
01 Jul, 2018
Aston-on-Trent, UK
Enjoyed Most
Location and ease of access to the surrounding area. Great base and would recommend if you enjoy the quiet of the countryside.
Michael
01 Jul, 2018
Plymouth, UK
Enjoyed Most
Felt at home there in a friendly, comfortable, welcoming environment and enjoyed our dinners both nights - very good food.
Other Comments
Would like to go back again.
Ian
30 Jun, 2018
Southampton, UK
Enjoyed Most
Didn't get to see it or stay there. They did, however give us the choice of three other hotels we could have been moved to, and as it turned out we chose to move to an ok hotel with an excellent menu and food.
We will be cautious about using Travelzoo again.
Other Comments
Hotel was double booked and they arranged for us to move to Bewdly a few miles away. As this was our anniversary break we were disappointed and could have done without the hassle.
Keith
30 Jun, 2018
Llanelli, UK
Other Comments
Bad attitude of some reception staff.
Mistakes and no apology.
The room was like an oven.
Joanna
30 Jun, 2018
Nottinghamshire, UK
Enjoyed Most
Friendly welcoming staff and the swimming pool. Also, the food was good.
nana
29 Jun, 2018
Lincolnshire, UK
Enjoyed Most
loved the three course meal and breakfast. The gym was also good. Was very good value for money.
Other Comments
The only complaint (not even a complaint) was the bed wasn’t the most comfortable but both me and my husband struggle with bad backs. So could be us and our backs that were the problem
Samantha
27 Jun, 2018
Dartford, UK
Enjoyed Most
The whole experience.
Other Comments
Thank you Travel Zoo. Excellent break, the staff were cheerful and very helpful. Special mention for Sophie our waitress on our second night. The food was delicious . We would most definitely return, and also try other Hallmark Hotels.
Carol
27 Jun, 2018
Rugeley, UK
Enjoyed Most
Food and location
Other Comments
Very nice food and room. Very friendly staff.
Gregory
27 Jun, 2018
Bristol, UK
Enjoyed Most
Friendly helpful staff. Varied dinner menu nicely cooked and presented. Great location to explore the many National Trust properties nearby.
Other Comments
Staff responded quickly to complaint about overnight music ensuring peaceful nights for rest of stay.
NB travel zoo customers now have to pay supplements for certain indicated meals.
Raymond
26 Jun, 2018
Rye, UK
Enjoyed Most
The position and the grounds
Other Comments
The food was good, but for a limited menu there were several items not available. My wife is coeliac and the hotel made every effort to cater for her, but her limited choice was even more restricted by items on the menu not being available. The first night there was no cheese and the second no quinoa or gluten free pasta.
Our newspaper order was not held on the second day.
To avoid a mix up, the hotel policy on a credit arrangement should have been explained to us when we checked in.
The hotel facilities were excellent, and the staff very helpful and in spite of the above we would not hesitate to return.
The deal we had was excellent value for money.
Mr A
25 Jun, 2018
wOLSINGHAM, UK
Enjoyed Most
Bedroom with super king size bed
Jennifer
23 Jun, 2018
Shaftesbury, UK
Other Comments
ceiling in room water damaged breakfast not the best
ray
21 Jun, 2018
Camberley, UK
Enjoyed Most
Food
malcolm
19 Jun, 2018
Melksham, UK
Enjoyed Most
Location superb for visiting various attractions, very relaxed atmosphere and the staff very friendly and helpful
Other Comments
Our room was at the end of what seemed to be an extension to the main hotel and there was a "musty, damp" smell on entering the corridor. The room was very "tired" in its appearance with the bathroom, in particular, needing some upkeep and real TLC. Also not having air conditioning either in the rooms or main part of the hotel meant it was hot internally and windows being opened dependent on others, making it uncomfortable particularly in the restaurant. In a 4* hotel one might reasonably expect air conditioning these days.
Michael
19 Jun, 2018
Exmouth, UK
Enjoyed Most
needed overnight stay as meeting old friends . stayed for 2 nights as there was a lot to do in the area. lovely break
maria
18 Jun, 2018
Dunmow, UK
Enjoyed Most
the very friendly staff
kay
18 Jun, 2018
Birmingham, UK
Other Comments
rooms were not totally clean
Saptarshi
18 Jun, 2018
Northolt, UK
Enjoyed Most
There was aple parking space.
Other Comments
Restaurant service was a disgrace. from ordering our meals and wine we were left for fifty minutes before the starter was served I had request the wine again, it arrived half way through the meal. The main meal arrived some forty minutes later. Several items on the menu were unavailable.
My advice to all is do not stay at an Hallmark hotel.
Totally spoiled our anniversary meal.
Judith
16 Jun, 2018
Neath, UK
Enjoyed Most
Food of the highest quality.
Lovely lounge and restaurant.
Staff friendly and excellent.only thing I missed
Other Comments
Only thing I missed was my Weetabix at breakfast.
Dennis
15 Jun, 2018
King's Lynn, UK
Enjoyed Most
Spa facilities
John
15 Jun, 2018
Newquay, UK
Other Comments
Restaurant service and meals very slow to arrive, but lovely meal when it did arrive.
Moira
14 Jun, 2018
Somerset, UK
Enjoyed Most
We enjoyed our stay very much indeed although just 1 evening, it is a very efficient and welcoming hotel, rooms immaculately clean,staff all smiles and helpful.
Other Comments
We would not hesitate to recommend Stourport Manor hotel as an enjoyable stay.
Vera
13 Jun, 2018
Swanage, UK
Enjoyed Most
It was a new ce relaxing break and very good value for money.
Jennifer
13 Jun, 2018
Cheltenham, UK
Enjoyed Most
as above
Other Comments
it should be explained to potential guests that they may have a room in the new part of hotel. we had a room in the old part [very nice] but would have been disappointed otherwise.
george
12 Jun, 2018
Bristol, UK
Enjoyed Most
most things
Other Comments
EXCELLENT HOTEL BREAKFAST EXCELLENT EVENING MEAL VERY POOR VALUE wE WOULD USE THE HOTEL AGAIN BUT WOULD EAT OUT FOR THE EVEN ING MEAL
Peter
12 Jun, 2018
Newport, UK
Enjoyed Most
the rest
John
05 Jun, 2018
Presteigne, UK
Other Comments
Room 70 quite claustrophobic small window behind bed, would not recommend, in eves so if you are tall definitely not for you!
Cheryl
04 Jun, 2018
Camberley, UK
Enjoyed Most
The staff were fantastic and the food was really good.
Wayne
04 Jun, 2018
Slough, UK
Enjoyed Most
Breakfasts
Angela
04 Jun, 2018
Swansea, UK
Enjoyed Most
Beautiful setting, great food floor bou
Other Comments
Floor boards very squeaky in room 59
Gillian
03 Jun, 2018
ShipleyShipley, UK
Other Comments
Service for food at night a bit slow
Lorraine
03 Jun, 2018
Bedworth, UK
Enjoyed Most
The spa staff and facilities were good. The staff were helpful and welcoming.
Other Comments
The service at dinner was slow and not professional. We waited for 45 minutes for a dessert while staff stood around and chatted to each other with no regards to their guests or their needs. We were not asked if we wanted more drinks or apologised to for the wait.
Naomi
03 Jun, 2018
Saffron Walden, UK
Enjoyed Most
Swimming and gym
Other Comments
Dinner menu limited. No salads. Too many meals with chips.
Marjorie D
03 Jun, 2018
Birchington, UK
Enjoyed Most
well kept, good value, comfortable, helpful courteous staff
Angela
02 Jun, 2018
SALISBURY, UK
Enjoyed Most
NICE PEOPLE AND STAFF AND FREE YOGA IN THE MORNING SPA IS GOOD.
Other Comments
THE FOOD WAS POOR AND LACKED DEPTH AND TASTE . BIT DATED AND THE ROOMS ARE NOT ACTUALLY IN THE MANOR. MORE LIKE A TRAVELODGE. Think it just needs a bit of an upgrade and food changing. ITS A OK STAY FOR A NIGHT
craig
31 May, 2018
Manchester, UK
Enjoyed Most
Friendly staff and value for money.
Gary
30 May, 2018
Kettering, UK
Other Comments
Excellent customer service
Anne
30 May, 2018
Torquay, UK
Other Comments
Nice location and a warm welcome. Comfortable bed. We had a suite in the old part of the hotel which was nice but a coat of paint would have made it better. The stairs to the bedroom were very steep and my husband actually fell! Food was very nice but dinner service slow. Checking out was rather abrupt! A smile or even eye contact wouldn’t have gone amiss .....
Hilary
30 May, 2018
Hereford, UK
Enjoyed Most
Great food
Andrew
30 May, 2018
Cardiff, UK
Enjoyed Most
Spacious restaurant
Other Comments
Bathrooms need updating.
Lisa
29 May, 2018
Abertillery, UK
Enjoyed Most
Food,room,staff and facilities
James
29 May, 2018
Weston-s-mare, UK
Enjoyed Most
The bed was very comfortable. Food was great.
Lui
27 May, 2018
London, UK
Enjoyed Most
The staff were trying to be very helpful
Other Comments
We booked anExecutive. Room only to find it was on the top floor of the hotel with no lift. When we went to the room not only was it up around 35 stairs but the bathroom was at a different level again down about 10 stairs. The fact the hotel is used by coach tours especially for older clients it seems foolish not to have a lift. Because of a visiting coach party we were asked to have dinner later as there were 42 people eating between 7-8pm ! Unfortunately my wife cannot manage all the stairs so In the end we were offered a double room on the ground floor which was tired and in need of redecoration.
Paul
27 May, 2018
Exmouth, UK
Enjoyed Most
Good sized and well designed room with a comfy bed and good bathroom. Spacious restaurant with good quality food.
Brian
26 May, 2018
Pontyclun, UK
Enjoyed Most
Have been thinking hard, but still nothing!..
Other Comments
staff service at restaurant was not very good in general. The check in was not very welcoming either. Also we were on a 3 course inclusive dinner package, but was told at dinner at the time of signing the bill that there was a £23 per person allowance so we had to pay £15 extra. Had we known we probably would not have had dessert. The Travelzoo booking confirmation details does not state anywhere about the £23 allowance therefore very disappointed. The food was also not good at all and nor was breakfast. We have mentioned at check out about the 3 course package and they are looking into it. There is no mention of this £23 allowance anywhere on the Travelzoo booking at all. Overall it was not a good experience and very disappointed.
Laminn-Thaynt
25 May, 2018
Uxbridge, UK
Enjoyed Most
Very friendly staff, efficient & "Happy" & good Chef. Very enjoyable - Excellent value via Travel Zoo
Alan
25 May, 2018
Solihull, UK
Other Comments
Very small double bed
Very slow in restaurant due to low staff
Heather
23 May, 2018
Chorley, UK
Enjoyed Most
it's not far from home but offers us a really nice break. AND they take dogs!
Other Comments
All very friendly staff. Pool and leisure facilities are great. Very comfy beds. We're regular visitors and enjoy it very much
Madeleine
23 May, 2018
Malvern, UK
Other Comments
Paid for room upgrade had to go up two flights of stairs second lot very steep and no lift. They should ask if ok with stairs when booking. My partner struggled with these stairs. Even worse when carrying luggage.
Patricia
22 May, 2018
Monmouth, UK
Enjoyed Most
Value for money
Other Comments
This is a hidden gem and the offer was extremely good value.I have commented to the hotel on the slight dissatisfaction with the service.
Rosemary
22 May, 2018
Lostwithiel, UK
Enjoyed Most
EVENING DINNER
colin
22 May, 2018
Swansea, UK
Other Comments
The room (No 70) was classed as a Ex room but most of the area you cannot stand upright,no armchairs,but the only thing Executive was the King bed
John
20 May, 2018
Melksham, UK
Enjoyed Most
nice bedroom and great pool facilities
Other Comments
very poor selection of beers and quite expensive the hot breakfast was under a hot severy which dried out everything
bernard
09 May, 2018
tiptree, UK
Enjoyed Most
The pool was superb, the food was good, and the staff were wonderful
Patricia
09 May, 2018
Bredenbury, UK
Enjoyed Most
Nothing
was a problem for the staff
Other Comments
Swimming pool use was a bonus
jackie
05 May, 2018
Epsom, UK
Enjoyed Most
Value for money as the price we paid included a very nice 3 course meal on the evening
Keith
30 Apr, 2018
SolihullSolihull, UK
Enjoyed Most
Having pool facilities
Other Comments
The layout of the breakfast area was real good and it was help yourself spot on food real good
andrew
29 Apr, 2018
Newport , UK
Enjoyed Most
Peace and quiet and the food was good
Other Comments
Pleasant staff
Jean-Anne
28 Apr, 2018
Bicester, UK
Enjoyed Most
WE enjoyed the dining experience there was a wide choice and the food was well presented and tasty
Other Comments
The staff were very friendly and obliging - was impressed on checking out (and checking in) asking if we required a hand with our luggage.
Deanna
26 Apr, 2018
Alveston, UK
Enjoyed Most
Food and location
Other Comments
Staff and food excellent. Only thing missing was a heated towel rail in bathroom
Robert
25 Apr, 2018
Nottingham, UK
Enjoyed Most
From start to finish we enjoyed the whole experience. The staff were all polite professional and smartly dressed. A great welcome even though we were early to book in and there was a wedding going on. Nothing was too much trouble for the helpful staff.
Other Comments
Very comfortable rooms and beds. Additional pillows already in the room. Tea and coffee facilities. Iron hairdryer and trouser press all provided as standard. We had meals in with the price and we enjoyed the breakfast and dinner immensely, we were offered a choice of time slots to suit us, great food selection and amazing service. A thoroughly enjoyable experience all round. We would definitely like to try this chain of hotels again, we would like to compare the service and quality to see if it matches?
JEANETTE
24 Apr, 2018
Hampshire, UK
Enjoyed Most
Enjoyed the food and the pool and sauna facilities
Other Comments
No complaints, not a lot to do round Stourport on Severn but then as we went to relax it was very good for that.
Linda
24 Apr, 2018
Newport, UK
