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Stourport-on-Severn
Hallmark Hotel Stourport Manor
About the Hotel
Sarah Richardson
Deal Expert
Why We Love This Hotel
- The hotel, which was once the home of prime minister Stanley Baldwin, is set in 23 acres of "attractive grounds" (The AA)
- There is a gym, outdoor tennis courts and a restaurant with a terrace
- Worcester, with its 11th-century cathedral, galleries and many Georgian and Tudor buildings, is 20 minutes' drive away
Enjoyed This
(See All 286 Member Ratings)
"An excellent stay. Lovely room and good food. Very efficient and pleasant staff."
John
11 Dec, 2019 - Nottingham, UK
About the Hotel
Overview
Hallmark Hotel Stourport Manor, a country house that was once the home of former prime minister Stanley Baldwin, is set in 23 acres of gardens on the edge of Stourport-on-Severn -- an inland port town built in the mid-1700s, where the Staffordshire & Worcestershire Canal meets the River Severn.
Kidderminster, where you can board a steam train on the Severn Valley Railway, is 15 minutes' drive away. The timber-framed Tudor buildings and Georgian architecture of Worcester are 20 minutes' drive from the hotel. You can visit the 11th-century cathedral to see its royal tombs, including that of King John, and medieval cloisters.
West Midland Safari Park -- which is home to around 600 animals and has a drive-through safari, plus rides and attractions for children -- is 15 minutes' drive away, as is the Wyre Forest.
The hotel's facilities include a leisure club with an indoor swimming pool, a sauna and a poolside Jacuzzi, as well as a gym, a squash court, tennis courts and a 9-hole footgolf course.
The restaurant serves a brasserie-style menu of British classics and international cuisine. There's a terrace for al fresco dining, and a bar and lounge with a separate menu of light bites.
Classic Rooms are split between the modern building and the original Victorian house. Executive Rooms are all in the original Victorian house and Family Rooms are all in the modern building. Wi-Fi is free.
Amenities
General
- Infant cots / cribs
- Bar
- Newspaper / magazines
- Extra beds / roll away beds
- Gym / fitness center
- Hot Tub / Jacuzzi
- Indoor pool
- Restaurant
- Sauna / Steam Room
- Tennis courts
- Pet-friendly
- 100% smoke-free
- No elevator / lift
Services
- 24-hour front desk
- 24-hour room service
- Beauty treatments / massages (fees apply)
- Laundry / dry cleaning
Room amenities
- Central heating
- Coffee / tea-making facilities
- Flatscreen TV
Internet
- Complimentary Internet access
Bathroom
- Hair-dryer
- Bathtub (in some rooms)
Parking
- Complimentary parking
Accessibility
- Accessible bathroom in some rooms
- Accessible meeting room
- Accessible parking
- Accessible path of travel
- Accessible pool area
- Accessible restaurant
- Accessible spa
- Facilities for guests with special needs
- Roll-in shower
- Wheelchair accessible
Policies
Check-in:
Standard Time is 3pm. Minimum age required to check in: 18.
Checkout: Standard Time is 11am.
Children and additional guests: There is no extra bed available.
Pets:
Pets are allowed on request and will be charged at £15 per pet per night. Supplements are not included automatically in the total price and will be charged directly by the hotel.
Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Have a Question? Contact Travelzoo.
- +44 (0) 20 3564 9000 UK & Europe
- 1-877-966-0000 U.S. and Canada (toll-free)
- Email us
Customer Service available Mon-Fri, 8am-6pm
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Enjoyed This
(286 Member Ratings)
(286 Member Ratings)
Ratings & reviews reflect verified member feedback for Topland No 14 Ltd t/as Hallmark Hotel Stourport Manor over the past 15 months.
Show ReviewsHide all
Ratings & reviews reflect verified member feedback for Topland No 14 Ltd t/as Hallmark Hotel Stourport Manor over the past 15 months.
3.9
Ambiance
4.3
Location
3.9
Rooms
4.3
Quality of Service
4.5
Value for the Money
Enjoyed Most
An excellent stay. Lovely room and good food. Very efficient and pleasant staff.
John
11 Dec, 2019
Nottingham, UK
Enjoyed Most
Chose this hotel as it was dog friendly and we try and go to different places with our two border collies. It was definitely dog friendly and can highly recommend. The staff made such a fuss of them. Room was good and the food was amazing. highly recommend.
Other Comments
Would definitely go back!!
Susan
09 Dec, 2019
Milton Keynes, UK
Enjoyed Most
A warm welcome, good food, relaxing public area and excellent pool area.
Other Comments
The only minor comment is that the breakfast buffet needs to be regularly refreshed, ideally less food on display but freshly cooked ingredients regularly added rather than plenty of food which is left under the heat for too long.
Paul
03 Dec, 2019
Weston-super-Mare, UK
Enjoyed Most
We liked the ground floor rooms, staff are always nice and the food very good
Other Comments
An option for a blanket instead of a heavy duvet would be good
Carol
30 Nov, 2019
Hinckley, UK
Enjoyed Most
Unfortunately the hotel was very understaffed, so it was not as clean and tidy as it could have been, saying that, the hotel is in a lovely location and we had an enjoyable stay.
Jennifer
18 Nov, 2019
Slough, UK
Enjoyed Most
Did not get the room we booked ,when we asked about the room we were told that a family room had been booked so at the check out we asked for a print out of the booking they admitted it was there fault and gave us a refund of £22 but as it was our wedding anniversary and would have preferred the upgrade room
Christine
15 Nov, 2019
Blackpool, UK
Enjoyed Most
The hotel could do with decorating
Other Comments
We have found we have not saved as much using Travel Zoo has we thought, we will try booking hotels direct to negotiate a discount greater then Travel Zoo
Stuart
13 Nov, 2019
Grimsby, UK
Enjoyed Most
Excellent dinner
Other Comments
Lacking ambience - too clinical
Robert
12 Nov, 2019
Worthing, UK
Enjoyed Most
Excellent food, great service and comfortable room.
Adrian
09 Nov, 2019
Tetbury, UK
Enjoyed Most
Nice hotel friendly staff and good swimming experience
Hardly a gastronomic delight though - menus a bit unimaginative and 'pubby'
Also breakfasts are 'self -service ' in all senses of the word to an unbelievable degree. I have never stayed in a hotel where I have you had to make my own tea before. Disagreeable experience which might deer my staying in future.
Frank
03 Nov, 2019
Lichfield, UK
Enjoyed Most
We enjoyed our stay. The room was comfortable although the bathroom was looking a little tired. We enjoyed a swim.
Samantha
03 Nov, 2019
Arlesey, UK
Other Comments
Did not like having bathroom downstairs from our bedroom and it was cold. The meal in the restaurant was very disappointing. We both had the bruschetta to start and the bread was wet, soggy and tasteless and the risotto was like mushy baby food. We sent the risotto back and after 20mins the replacement one was better but we had lost our appetite by then. All in all the experience was not good and we would not recommend it to anyone.
Wendy
01 Nov, 2019
Fleet, UK
Other Comments
Room wasn't ready when we arrived and had yo wait. Reception staff not very helpful. Locked out of room even though we had late check out. No seating around pool. Food was disappointing
Wyn
31 Oct, 2019
Beaminster, UK
Enjoyed Most
Amazing value deal. Welcoming reception and convenient free parking. Good sleep with comfy beds and bed linen. Excellent breakfast.
Other Comments
Public areas, particularly bar, lounge and corridors, pretty tired, as was bathroom with rattly fan and basic shower. However, deal was good value.
Marguerite
29 Oct, 2019
Reading, UK
Enjoyed Most
We booked executive rooms but were given family rooms which were cheaper
Angela
28 Oct, 2019
Addlestone, UK
Enjoyed Most
Excellent value for money. Rooms large with toiletries and robes. Spotlessly clean. Good location and setting. We didn't use the pool and spa but a nice extra to have.
Lynne
23 Oct, 2019
Chepstow, UK
Enjoyed Most
Excellent throughout except the dining on the second night was a little hap hazard. Missing starters, forgot on drinks order and incorrect ice cream flavour given to one giest. These were across three tables.
Other Comments
Olivia in recieption was a true customer service advisor who was excellent at her job.
Lance
23 Oct, 2019
Atherstone, UK
Enjoyed Most
Great evening meal, fast service and good value. Fabulous staff throughout hotel making us feel very welcome. Super breakfast and enjoyed the gym and pool.
Paula
19 Oct, 2019
Paignton, UK
Enjoyed Most
Very efficient and friendly staffed
William
18 Oct, 2019
Sheffield, UK
Enjoyed Most
Just great, the perfect location in all respects.
Other Comments
As above.
Harry
17 Oct, 2019
BexleyheathBexleyheath, UK
Enjoyed Most
very pleasant overnight stay. enjoyed a swim in good-sized pool
Other Comments
probably because young men don't find smiling very macho there wasn't much of that from the men (especially at the fitness centre) but young women very pleasant.
david
12 Oct, 2019
Liverpool, UK
Enjoyed Most
.
Gill
07 Oct, 2019
Camberley, UK
Enjoyed Most
Bed, dinner and breakfast all good
Barbara
07 Oct, 2019
Haydon BridgeHexham, UK
Enjoyed Most
Food was excellent
Other Comments
Service from staff in restaurant for dinner
Group of really loud men outside front door in the early hours below our room making lots of noise
Lack of care from staff upon checking out when we said we’d not slept all night due to noise
Gemma
06 Oct, 2019
Mansfield, UK
Enjoyed Most
Met up with wife's parents for a quick overnight.
We were very impressed by the warmth and professionalism of the staff. Would highly recommend
Hugh & Pam
04 Oct, 2019
Cardiff, UK
Enjoyed Most
Friendly and efficient staff, really good food. Good room
Stephanie
01 Oct, 2019
Camborne, UK
Enjoyed Most
Thankyou it was just what we needed
Arthur
01 Oct, 2019
Haywards Heath, UK
Enjoyed Most
Good value basic stay. Quiet room, good meal. Really aggressive notices everywhere threatening £100 fine for parking!!
Chris
01 Oct, 2019
Ferndown, UK
Enjoyed Most
Good hotel, location was lovely easy for walking. Food and service was good
Kim
01 Oct, 2019
Stevenage, UK
Enjoyed Most
Welcoming staff and nice meal
Gail
30 Sep, 2019
Birmingham, UK
Enjoyed Most
No
Other Comments
The hole experience was shocking
Paul
30 Sep, 2019
Hereford, UK
Enjoyed Most
A friendly very British hotel. Great food, clean, warm, good facilities, with helpful staff in a lovely grounds.
Other Comments
Would definitely stay again. Very good value for money.
frank
30 Sep, 2019
Preston, UK
Enjoyed Most
A relaxing, quiet and comfortable stay. The breakfast was lovely and we really enjoyed the evening meal. Our deal included a 3 course meal and it was very tasty.
Lorna
28 Sep, 2019
Nantwich, UK
Enjoyed Most
Enjoyed good food and adequate facilities.
Other Comments
In an attractive area with interesting National Trust properties nearby.
Frederick
27 Sep, 2019
Chichester, UK
Enjoyed Most
Enjoyed our visit
Other Comments
Only down side was badly burned bagel on starter. First bagel was not on menu should have been sourdough which nobody thought to mention the change, but when we complained about it being burnt the waiter said he would tell the chef but did not think to feed back his comments which was most annoying.
Linda
26 Sep, 2019
Bolton, UK
Enjoyed Most
Lovely staff and hotel very handy to visit steam railway and lovely villages nearby
Lynda
23 Sep, 2019
Torquay, UK
Enjoyed Most
Overall, we had a good break. However, the hotel looks tired and is in need of refurbishment. The staff were mostly good, but some were definitely lacking in people skills. We are in our 70's (fortunately we are in good health) and were put on the third floor. There is no lift!.
Nigel
22 Sep, 2019
Christchurch, UK
Enjoyed Most
Lovely grounds
Other Comments
Excellent value for money
Karon
26 Aug, 2019
Hailsham, UK
Enjoyed Most
Food was lovely ,good variety and well presented. Rooms were fine and hotel set in lovely gardens and countryside
Clive
25 Aug, 2019
Newport, UK
Enjoyed Most
From our arrival to our departure we were extremely impressed .with every aspect of our stay. So much so that as we were unable to open your previous email for feedback we sent a glowing report to Matt who has since responded thanking us directly. We shall certainly stay there next time.
Other Comments
See above,
Loyd
18 Sep, 2019
Stoke-on-Trent, UK
Enjoyed Most
Excellent hotel and great value
Other Comments
All staff were lovely
Jennifer
16 Sep, 2019
Swansea, UK
Enjoyed Most
Everything was satisfactory but hotel lacking any real charm - food very ordinary
Marcus
15 Sep, 2019
Childs Ercall, UK
Enjoyed Most
The hotel accomodation was of high standard especially the dinning rooms
And lounge. The staff were very helpful and service in the dinning room was very good.
Other Comments
Unfortunately dinner on the second night was a bit disappointing as several items on the menu were unavailable. Otherwise the food was pretty good. Our bedroom and bathroom on the ground floor was very clean and the water was very hot. The shower though needs to be modernised.
A J
10 Sep, 2019
South Molton, UK
Enjoyed Most
My only complaint would be our bedroom was very dark, only had a small window, the sill was level with the bridge of my nose!! Food was very good, staff were helpful & polite.
Jackie
09 Sep, 2019
Sutton Coldfield, UK
Enjoyed Most
Lovely hotel .
Other Comments
Poor service at dinner and breakfast.
Wendy
09 Sep, 2019
Sutton Coldfield, UK
Other Comments
In desperate need of refurbishment. Need to re-think the breakfast provision, especially coffee (one automated machine, long queues).
Ian
09 Sep, 2019
Liverpool, UK
Enjoyed Most
Overall stay fine, restaurant food OK one member of staff forgot a drinks order and generally seemed to not care.
All others were good.
ian
09 Sep, 2019
Market Rasen, UK
Enjoyed Most
Hotel was fine. Bar unattended (staff busy) so longish wait for service. Locality disappointing but fine if happy to drive to better places e.g. Bawdily.
Carol
08 Sep, 2019
CheltenhamCheltenham, UK
Enjoyed Most
They appeared to be understaffed. Queued to book in, queued to book out, slow service for dinner, bar service so slow I needed a drink whilst I waited for a drink!
Other Comments
I do not blame the staff as they did their best but this hotel definitely needs to address the staffing level.
Clifford
07 Sep, 2019
Pershore, UK
Enjoyed Most
The hotel was excellent, the food was first class, the only downside was they were very short staffed in the restaurant so we were waiting a long time between courses
Gwen
06 Sep, 2019
Wrexham, UK
Enjoyed Most
Very enjoyable stay in this comfortable friendly hotel. Our superior room was spotlessly clean with a large comfortable room with very spacious shower room.
The staff were welcoming and helpful and the hotel has the added bonus of spa, gym and heated indoor swimming pool. Well positioned and excellent value.
Other Comments
The only down side was that the restaurant menu doesn’t change..and there is only one fish option, so we decided to go out to eat the second evening.
Christine
06 Sep, 2019
Pewsey, UK
Enjoyed Most
Enjoyable hotel that is well located for visiting National Trust and English Heritage sites
Other Comments
Bathroom a little cramped
Rodney
06 Sep, 2019
Crowthorne, UK
Enjoyed Most
Good very good staff friendly
But room tricky to negotiate and bed mattress horrendous
Chris
05 Sep, 2019
Epsom, UK
Enjoyed Most
We booked this hotel because of the swimming pool facilities. Whilst it had disabled changing rooms there was no disabled access to the actual pool. No walk in steps or hoist only captain ladders. I think the hotel needs to put information on there web site to indicate it is not suitable for people with walking disabilities.
Gaynor
03 Sep, 2019
Denbigh, UK
Enjoyed Most
This hotel is in a great location and has very good facilities. It's excellent value for money. The only criticism is that the extensions onto the original Manor lack any architectural sympathy for the original building. However, I would definitely recommend this hotel as the staff were friendly and the food was good.
Other Comments
It was very hot in the bedroom, even with the window open. The coffee at breakfast wasn't very nice. However, we enjoyed our stay and felt we got great value for money. Thanks.
Andrew
03 Sep, 2019
Swindon, UK
Enjoyed Most
The Manor was situated in lovely grounds with tennis courts, fitness centre with small pool & jacuzzi . The bedrooms available in the Travel Zoo deal were in an annexe but this was attached to the main building. We were on the second floor and had pleasant views. The rooms were a good size and well furnished. They were scrupulously clean. There isn't a lift to the second floor, whilst this was not a problem to us, it would be a problem for guests with mobility problems. The evening meal had a fixed menu with three options for each of the three courses. We paid a small supplement for extras. The food was absolutely lovely, our steaks were beautifully cooked to our specific requests. The starter and dessert were equally nice and a bottle of wine ( house ) was included . All the staff without exception, were friendly and helpful. My husband and I are planning to visit again soon.
Other Comments
As the hotel is situated on a hill & is approximately 1.5 miles from the centre of Stourport, a car might be an advantage for some guests. Hartlebury Common is more or less opposite the hotel and there are lots of walking paths ( clearly named) . We were fortunate to have glorious weather and we walked down to the River Severn path and Stourport was within easy reach.
Susan
01 Sep, 2019
Stoke on Trent, UK
Enjoyed Most
Excellent staff,service, rooms and food all 1st class
John
31 Aug, 2019
Cannock, UK
Enjoyed Most
Lovely place, nice food, helpful staff - unfortunately a large and noisy wedding was taking place and disrupted our stay- knocking on our door at 11.0 at night, some unpleasant extreme swearing in the bar area- but otherwise very nice and we would consider going again.
Gillian
31 Aug, 2019
Leamington Spa, UK
Enjoyed Most
Most staff tried to be pleasant and helpful to the extent they were able to.
Other Comments
The staff were pleasant and helpful as they could be but there weren't enough to cater for a well booked hotel. The evening meal was served very slowly. Dining at 7pm we had our desert served at 9.30pm. Everyone was complaining about the very slow service. Also on the second night there was only one barman to serve drinks for a large wedding group staying over for the celebration next day. He also was required to pour drinks for everyone ordering in the restaurant which was quite full also. Load noises from the party goers disturbed sleep for many other guests at 2330 and even 0400. I was third in line to check out and the two gentlemen ahead of me were quite upset and demanded the name of the manager to complain to when they arrived back home. Overall, I was not impressed and will never return.
Denis
30 Aug, 2019
Faringdon, UK
Enjoyed Most
Room was comfortable although there was no fridge and had to call for milk for tea/coffee.
All very clean and well presented.
Other Comments
We could not book a table for the evening meal until 8:15. Our order was eventually taken at 8:40. Wine was delivered without glasses. First course arrived 8:55 and 3rd course arrived at 10 pm. Staff shortage in the kitchen we were told. Breakfast was no better even thought it was buffet style. They didn’t replenish anything until asked several times. People were queuing because there were no plates, milk, eggs and multiple other items. Tables were cleared by customers. This was a totally poorly managed restaurant.
Even when we asked to see the restaurant manager he didn’t arrive before we left the restaurant.
Eileen
27 Aug, 2019
Swindon, UK
Enjoyed Most
It was busy with a wedding on Friday and preparing for another on Saturday, so the hotel was full. However there were not enough bar and waiting staff. They were very pleasant and helpful but not proactive, seeing what needed to be done to avoid the complaints they were getting. The swimming pool had an outdoor hosepipe pumping hot water into it, the steam room wasn't working neither was the jacuzzi.
None of the above spoiled our enjoyment though.
E
25 Aug, 2019
Gloucester, UK
Enjoyed Most
The room and bed were v nice
Other Comments
Couldn’t get a table until 8.30 then waited to 9.15 to get seated. Service poor. Breakfast was poor very little food at 9.30 and service v slow !
Nikki
25 Aug, 2019
Lydney, UK
Enjoyed Most
Good food and service. Room a bit cramped.
Other Comments
Breakfast particularly good.
John
18 Aug, 2019
Hemel Hempstead, UK
Enjoyed Most
Pleasant staff , few petty niggles , But enjoyed stay overall .
Coral
17 Aug, 2019
Luton, UK
Enjoyed Most
Room a bit small and bathroom not well planned. Staff were very helpful and friendly. Food fairly good, nothing special.
Alan
17 Aug, 2019
Middlesex, UK
Enjoyed Most
It was a pleasant experience. We were made to feel welcomed and nothing was too much trouble.
Other Comments
Special praise to Sophie in the restaurant who went above and beyond to ensure we enjoyed our meal.
Marianne
16 Aug, 2019
Stroud, UK
Enjoyed Most
Staff were attentive and very friendly. Room was comfortable and clean - the bathroom was quite small and a separate shower cubicle would be good as I have arthritis and find getting in and out of the bath, even just to shower, awkward sometimes. Food was excellent and plentiful. really enjoyed it and would go back.
Pamela
16 Aug, 2019
Swadlincote, UK
Other Comments
Attentive staff and good food.
Stephen
15 Aug, 2019
Malvern, UK
Enjoyed Most
Lovely staff nice comfortable rooms pleasant location
clare
15 Aug, 2019
Aldershot, UK
Enjoyed Most
All round excellent.
Peter
14 Aug, 2019
Sleaford, UK
Enjoyed Most
A lovely hotel with excellent food and staff
Lynne
13 Aug, 2019
Birmingham, UK
Enjoyed Most
We had a great time, the pool was not available when we arrived but that did not spoil out time there. The reception staff were lovely and friendly and helpful. Bar/restaurant staff were great too apart from one guy who clearly didnt want to be there and everything was just a bit of an effort for him. Again though this didnt spoil our time there. Food was amazing.
Mandy
11 Aug, 2019
Dudley, UK
Enjoyed Most
An overnight stop to visit friends and location was ideal. Our room was a little tired and in need of some tlc. The shower was useless. Really needs attention and the shower curtain clings to you . I am under 9 stone and don’t consider myself a large lady. Must be very difficult if you are a heavily built person.
Other Comments
Our deal included evening meal but I found the set menu uninspiring. Would not have wanted to have fish and chips again on second night.
Sandra
10 Aug, 2019
Leeds, UK
Enjoyed Most
excellent value
julie
10 Aug, 2019
Bristol, UK
Other Comments
The hotel and staff were excellent and the food was lovely too. Our room was clean and comfortable and it was also very quiet which enhanced our stay.
Lynda
09 Aug, 2019
Pudsey LS28 9HX, UK
Enjoyed Most
Very expensive bar stunning food worth the price beautiful setting
Kevyn
09 Aug, 2019
Caerphilly, UK
Other Comments
The evening meals were not what one would expect at a 4star hotel. The first evening I had the vegetarian curry (lentil, cauliflower and butternut squash) which was not served hot, very watery, contained 3xpieces butternut, about 6xlentils but loads of tasteless cauliflower.
The second meal - the soup was tepid, and we both sent our lasagne back as it was not hot all the way through, the center was lukewarm.
I'm afraid we were not impressed.
John
09 Aug, 2019
Winchester, UK
Enjoyed Most
We very much enjoyed our stay at this hotel and would go again. However my wife did have an issue logging into the hotel’s WiFi the staff on reception couldn’t resolve the issue, but I got it working on my phone so we managed. We had a lovely meal on our first night but both of us chose a risotto on the second night and we had to send it back as it was only lukewarm. The staff didn’t hesitate to replace them and we were given complimentary bread and oil while we waited. The replaced dishes were hot.
Timothy
08 Aug, 2019
Normanton on Trent, UK
Enjoyed Most
ENJOYED FOOD, SWIMMING POOL, ETC.
Other Comments
WENT FOR A QUIET COUPLE OF DAYS, AND WERE PUT AMONGST THE FAMILY ROOMS, WITH NOISY CHILDREN, I WAS NOT TOO HAPPY.
Melvyn
08 Aug, 2019
Leicester, UK
Enjoyed Most
Enjoyable stay. Polite staff, lovely food.
Patricia
08 Aug, 2019
Gillingham, UK
Enjoyed Most
We'd stayed before and were happy to stay again. We use it as a base for sightseeing and haven't used the leisure facilities. We notice that it's dog friendly and found that it's located opposite Hartlebury Common, which has acres of moorland crossed by sandy paths, which would be ideal for anyone staying with a dog.
Other Comments
Breakfast our first morning was manic because there had been a wedding the day before, but staff coped calmly and we took our breakfast to a quiet spot in the bar area. The following morning, breakfast service was back to normal.
Margaret
07 Aug, 2019
Minehead, UK
Enjoyed Most
enjoyed very much good location for getting out and about food was very good
Gill
05 Aug, 2019
Tredegar, UK
Enjoyed Most
Lovely hotel. Very clean and comfortable. The staff were absolutely lovely, especially the dining staff who couldn't do enough for us. Amazing value via Travelzoo . We had a great time and will definitely be booking again!
Other Comments
Please feed back to the dining staff our thanks for their cheerfulness and their eagerness to help. They were amazing!
Linda
05 Aug, 2019
Ivybridge, UK
Enjoyed Most
Great night away, fabulous staff, food and service. The leisure facilities were a bonus. Rooms spacious and comfortable bed. Highly recommended
Michelle
05 Aug, 2019
Plymouth, UK
Enjoyed Most
The hotel was lovely although could do with updating but for the money it was great. The food was fantastic, staff friendly. Shame about the fight amongst weddings guests but didnt spoil our stay.
Sarah
04 Aug, 2019
Stroud, UK
Enjoyed Most
Friendly staff. Good food. Rooms clean and tidy. Location good.
Good value for money.
Jane
04 Aug, 2019
Stroud, UK
Enjoyed Most
We were given a very large ground floor room as we had our dog with us- so plenty of room for his bed! We were also able to walk him in the grounds and they have dog poo bins. The staff are all very friendly and helpful. They do gluten free cereal ( had to ask) and bread/rolls and offer gluten-free options on the main menu but it is limited so we only had one evening meal. They had also run out of items as they had had two weddings at the weekend and were waiting for an order which arrived on Wednesday. As they have coach parties staying I would have thought they could have organised a delivery sooner!! Breakfast is very much do it all yourself and cooked food is tepid but the handles of the tongs are red hot!!
Other Comments
We walked into Stourport but it isn’t very exciting- the Marina area is limited the funfair not for us but the riverside walk was nice so we would not stay at this hotel again but only because we wouldn’t visit this area again.
Frances
04 Aug, 2019
Hove, UK
Other Comments
Very friendly staff
Sandra
04 Aug, 2019
Minehead, UK
Enjoyed Most
Nice surroundings. Clean and comfortable
Other Comments
Dinner service took much too long and food was average. What I’d expect from a pub chain
Rosemary
03 Aug, 2019
Southampton, UK
Enjoyed Most
Reception staff and gardens
Other Comments
Waiting for 30 mins for drinks and the meal took 2.45 hrs and the service was very disappointing
Terry
03 Aug, 2019
Southampton, UK
Enjoyed Most
Myself and a friend visited, very friendly reception on arrival and good information. Lovely grounds, lounge areas and restaurant, rooms possibly benefit from some upgrade. Slight downside was there was never a member of staff at the bar, we were among others and one of them went to reception to ask her to find someone, was the same again in the evening when we went for pre dinner drink. All in all though a lovely place and excellent value
Alison
02 Aug, 2019
Cardiff, UK
Other Comments
The food was lovely but we felt your link to the menu was misleading as on the deal we had a selection to choose from ( a separate menu) which was fine and we were happy with our choices. However we had browsed the menu on the link - we appreciate not everything would have been available on such a good deal. This was unnecessary as we couldn’t order from the full menu. Not a problem for us but some people may complain to you or the hotel .
LISA
01 Aug, 2019
Camberley, UK
Enjoyed Most
We had a thoroughly enjoyable stay. It is a pity that they do not serve real ale in the hotel so we had to use the pub a few minutes walk away.
Christina
31 Jul, 2019
Coulsdon, UK
Enjoyed Most
We booked a night away for my wife's birthday. The offer of dinner B&B in a hotel that accepted dogs was a good one to take up. The hotel is set in lovely grounds and we enjoyed strolling around there. The 'sap' is a pool, coolish jacuzzi and steam room/ sauna. The steam room was a bit cold! We were given the room next to the fire escape so that we could easily get our dogs out for a pee (etc). The convenience was great but I wouldn't do that again as it was quite a noisy place to be (at night the staff crashed about putting the laundry trolleys out and then the laundry van driver crashed about first thing in the morning to collect that and drop off the new stuff).
Graham
29 Jul, 2019
Cirencester, UK
Enjoyed Most
The issue was around dinning. They were not prepared for the volume travel Zoo brought. Long waits for dinner and they ran out of staple items for breakfast such as beans, mushrooms, bacon.
Other Comments
The chief and staff were excellent as were the deal.
Bill
29 Jul, 2019
Devizes, UK
Enjoyed Most
hotel very good got all the right things but the manager.needs to sort out the staff shortage when they have a grope of people in the function room and not go home and leave the staff to sort out
Other Comments
very very long wait for evening meal
adrian
28 Jul, 2019
Bicester, UK
Other Comments
Restaurant and breakfast, and should not have dogs in a hotel
Christopher
28 Jul, 2019
Milton Keynes, UK
Enjoyed Most
Great deal. Hotel staff excellent, included three course meal was good with the added bonus of a bottle of house wine.
Other Comments
Couldn’t fault the deal and would return.
Diane
28 Jul, 2019
CoventryCoventry, UK
Enjoyed Most
Really lovely hotel. Couldn't fault anything and the staff were so helpful. Olivia on reception was wonderful with her knowledge of the area and sophie in the restaurant was so lovely and an asset to your team. We had a wonderful time and couldn't fault anything. Would definitely come back again.
linda
28 Jul, 2019
Northampton, UK
Enjoyed Most
Friendly welcoming staff. Lovely comfortable and clean room (if a little hot but a fan was provided). Food very nice.
Eric
27 Jul, 2019
Bristol, UK
Enjoyed Most
Lovely hotel absolute bargain
3 course meal bottle of wine nights stay
Swim in the pool
Staff smartly dressed very friendly
It was extremely hot but the room had a fan would definitely go there again
Other Comments
Prefect stay
Paul
26 Jul, 2019
Ellesmere Port, UK
Enjoyed Most
Breakfasts - Fine. Dinners - Fine. Staff were all most helpful and friendly. Swimming Pool - Most welcome in the hot and humid weather. Our Bedroom - The beds were comfortable and the bedding cosy. The TV was good. The room generally was showing its age as was the bathroom and both could do with refitting with modern facilities. Within the public areas of the hotel there were many examples of poor attention to cleaning and suggesting that the cleaners may be overstretched or lacking in guidance from management. One example of unhygienic practice arose when an assistant to the bar staff was delivering drinks to the dining room from his tray: he held beer glasses from above with his fingers around the rims. This was noticed, too, by another diner who also felt compelled to carefully wipe the rim of his glass and commented how we had both been disappointed by that service. Yes, I would come again and I would enjoy all the good things once more, but also expect to see improvements in the areas mentioned.
Graham
26 Jul, 2019
Warlingham, UK
Enjoyed Most
Staff pleasant, dinner ok.
Other Comments
Checkin Was from 3pm, we arrived at 4:10 to be told our room was in use by a day guest until 5pm! They asked if we would wait .........shocking! We downgraded to a classic room which ok but I was looking forwarding to treating my partner to a superior room. Then we were offered a superior room....4 flights of stairs ( no lift) which was actually smaller than the classic room. I declined this, understandably. Disorganised !
sheila
25 Jul, 2019
Milton Keynes, UK
Other Comments
Our room was perfectly adequate and clean. The torn net curtain was not 4*!
The complimentary toiletries were only sufficient for one and not replenished during our 2 night stay. All the female staff were hard working and very polite but the male staff lazy. It was difficult to get a drink at the bar and the receptionist had to find the barman for us more than once. All the furnishings were of good quality as was the food. A few cushions on the outside furniture would be good as the chairs are hard. The leisure spa was excellent. We would definitely stay again.
Pat
25 Jul, 2019
Fremington, UK
Enjoyed Most
One of the best hotels we have stayed at, rooms comfortable, clean and quiet staff friendly,very efficient as well as smart in appearance. food really good and grounds and situated in rural area completed a very enjoyable and well satisfied break
Kenneth
25 Jul, 2019
Burntwood, UK
Enjoyed Most
Very Nice stay
PHILIP
24 Jul, 2019
Dorchester, UK
Enjoyed Most
Staff were friendly and accommodating. Request for a fan was met immediately.
Nice pool and jacuzzi.
Other Comments
Room was fine but bathroom could do with refurbishing.
Marilyn
24 Jul, 2019
Fareham, UK
Enjoyed Most
Really nice hotel in a good central location. Staff were all helpful and very pleasant throughout our stay. Food was of a very good standard at both evening meal and breakfast. Bar area lacks ambience but that is my only negative comment. Good value for money on travelzoo deal.
Paul
24 Jul, 2019
DEVON, UK
Enjoyed Most
Excellent value for money overnight break
Phil
22 Jul, 2019
Gosport, UK
Enjoyed Most
Everything was very good, staff were helpful and courteous.
Susan
22 Jul, 2019
Farnham, UK
Enjoyed Most
Excellent break.
Keith
21 Jul, 2019
Leicester, UK
Enjoyed Most
Very pleasant experience. Good room. Good Food. Friendly staff.
leonard
21 Jul, 2019
Maidstone, UK
Enjoyed Most
Good deal rooms good food good
Elizabeth
21 Jul, 2019
Lytham Saint Annes, UK
Enjoyed Most
Pleasant hotel and good amenities in a good position
Other Comments
The only comment we would make is that the service in the restaurant took 2 hours. Need more staff to make this improvement
John
21 Jul, 2019
Ingatestone, UK
Enjoyed Most
Very peaceful, room was first class and had everything you would want.
Olivia
21 Jul, 2019
Somerton, UK
Enjoyed Most
Decor a bit dated. Really could do with a refit. Carpet especially. Staff was excellent apart from one. It was around 10 am on the morning of leaving. We was going back to the room after breakfast. He was walking away from our room which was 36 cursing to another member of staff because we had not left. I said we had the room to 12 noon. He rudely ignored and walked past me. We left 20 mins after.
Josie
21 Jul, 2019
Manchester, UK
Enjoyed Most
We liked the hotel and grounds. The staff were friendly and helpful.
Other Comments
On the downside, not impressed with the evening meal at all. The starter - calamari was rubbery/chewy. Main meal - Lasagne, was cold in the centre, for which the staff were very apologetic. My chosen desert - 3 scoops of ice cream - the 3rd scoop had completely melted by the time it was brought to the table! However, breakfast couldn't be faulted - very nice/good. Unfortunately, it felt to me as if the people who had booked through Travelzoo were being segregated/separated from the other guests for the evening meal, i.e. as to where/how they were seated.
Margaret
20 Jul, 2019
Poole, UK
Enjoyed Most
Setting was excellent, reception staff in particular polite and welcoming, room spacious and comfortable, only problem was a slow filling w c cistern and sticking flushing handle
Other Comments
Rather a question of the curates egg!
At dinner I ordered a bottle of the house rose, the waiter asked should I pour? why not , he did, and then said 'I'll get you an ice bucket, the wine was at room temperature and totally unpalatable, I did the unthinkable and took ice from the water jug to cool the poured wine!
Twenty five minutes after being seated the soup arrived, unlike the wine the pat of butter was rock hard, and impossible to spread, the soup was tasty, and I quite like a thick, or chunky soup, but a whole core of a tomato on my spoon was too much.
The Caesar salad, was as my wife put it ' not for ladies' I think she meant each individual element was too large, and in the case of the bacon incinerated to the point that when I managed to cut it flew off the table.
As for the sweets, tasty as the other courses, however, my wifes' sorbet was already partially melted on arrival at the table, my lemon tart with summer berry compote, some defrosted berries in a little juice from defrost and possible warming does not in any way near the definition of a compote.
Breakfast was good except for the foreign bodies ( yes we both had one) in the mushrooms, I had an opportunity to discuss this briefly with a member of the kitchen brigade he thought it may be grass, I had originally thought perhaps, if they were tinned mushrooms it could be part of a label rimmed off by a rotary can opener, when told the mushrooms came in plastic containers, it was my subsequent opinion they were shards of straw from the windrows mushrooms are grown on. If we had two pieces, it is likely this occurs frequently!
M
20 Jul, 2019
Saltash, UK
Enjoyed Most
dinner was really good!
Other Comments
room 55 is to be avoided at all cost!!
Robert
20 Jul, 2019
Stafford, UK
Enjoyed Most
Very pleasant staff, good simple food (both dinner & breakfast), not especially attractive building & rooms in wings, as we were, are very noisy as every footfall from rooms above & voices inside rooms carry far
John
19 Jul, 2019
Beaconsfield, UK
Enjoyed Most
Room and all facilities were satisfactory level. Restaurant could not cope with number of people staying waited 75 minutes before our meal came.
Other Comments
Need to review restaurant staff to ensure they can cope with volume of guests
Eric
18 Jul, 2019
Peterborough, UK
Enjoyed Most
Good was very good,bed was very comfortable ,leasure centre was well run . All in all a pleasant stay.
denise
18 Jul, 2019
Brentwood, UK
Enjoyed Most
Room was small but well appointed. The meal was fair for the price.
Gillian
16 Jul, 2019
Nottingham, UK
Enjoyed Most
The receptionist was welcoming, well mannered and extremely helpful, so was all the staff. It was a pleasure to be a guest.
Other Comments
Wonderful location and landscaped gardens.
Sally
14 Jul, 2019
Bedfordshire, UK
Enjoyed Most
All very nice
Frances
14 Jul, 2019
Leicester, UK
Enjoyed Most
Lovely clean hotel, staff very friendly and helpful. Excellent food. Good value for money.
Other Comments
All staff couldn't do enough for you. Would recommend this hotel to others.
Diane
14 Jul, 2019
Walsall, UK
Enjoyed Most
A nice friendly hotel room 71 rather strange, a downstairs bathroom but very nice.
Malcolm
11 Jul, 2019
Carmarthen, UK
Enjoyed Most
We paid £159 on a deal for 2 nts, room 25 was downstairs overlooking the car park, no nets on window, room/bathroom was very small, no fridge or safe in room. Breakfast ends at 9:30am, so if you are not early you will find that the food trays are not topped up, we arrived at 9:15 and most trays were empty, the chef was in no hurry to fill them. If you stay 2 nts or more and. Don't have your room made up they say you will get a drink at the bar each, we requested this but the room was made up, so no free brinks! There are a few pubs nearby for meals which are worth looking at. There is a swimming pool, sauna, hot room and gym if you use them. It's worth staying here if you are on a deal, we could return.
William
10 Jul, 2019
Stoke-on-Trent, UK
Enjoyed Most
The hotel room was really lovely. Only downside is that there was a wedding going on and they were using the main bar when there was only one bar person on, should have been more people working, it did change later in the evening.
It was really good value for money, the spa facilities were really good and the food also.
Mrs J C
09 Jul, 2019
Worksop, UK
Other Comments
The evening dinner and the drinks available at the bar
Jan
09 Jul, 2019
MatlockMatlock, UK
Enjoyed Most
Good food, friendly staff. Even a wedding taking place didn’t disturb us.
P J C
09 Jul, 2019
HUNGERFORD, UK
Enjoyed Most
nice and relaxing
Valerie
09 Jul, 2019
Weston super mare, UK
Enjoyed Most
great food served by helpful & cheerful staff. Lovely meal!
Other Comments
Great hotel and great value as part of the Travelzoo deal!
Keith
09 Jul, 2019
Staffoedshire, UK
Enjoyed Most
Great staff, good value, rooms a little tired, Service in the restaurant very slow.
Peter
08 Jul, 2019
Ottery Saint Mary, UK
Enjoyed Most
Lovely hotel grounds are so relaxing
Other Comments
Angela on reception was a credit to the company goes that extra mile
Judy
08 Jul, 2019
Oldbury, UK
Enjoyed Most
Generally enjoyable stay only marred by long wait for food in the restauranton first evening. The second evening the speed of service was miuch better following a number of complaints the first evening. The staff were generally very friendly and helpful. The ground are attractive and we had the weather to enjoy them.
Other Comments
We weren't very happy that there was car parking immediately outside our ground floor bedroom window, compromising our privacy
John
08 Jul, 2019
Cardiff, UK
Enjoyed Most
most enjoyable
Other Comments
Had an incident in the restaurant but this was handled really well but I have yet to contact the hotel to concluded and close down the solution we agreed on.
john
08 Jul, 2019
Manchester, UK
Enjoyed Most
We went for our wedding anniversary to your lovely hotel with good food to have a relaxing meal and drinks together but alas there was a couple with 4 very noisy and badly behaved children. Who were running around the bar area lounge and gardens at 10pm we were very disappointed in fact we went back to our room as the staff we powerless to stop them ! Xx😡
Vincent
07 Jul, 2019
Gloucester, UK
Enjoyed Most
Likes: Staff efficiency and manner. Food. Attention to detail in restaurant e.g butter, although in detestable packets was easily spreadable. Room facilities and supplies. Restaurant staff great.
Dislikes: no AC in room although floor standing fan was provided.
All things considered we had an excellent 2 nights. At price we paid we really could expect more.
Anthony
07 Jul, 2019
High Wycombe, UK
Enjoyed Most
nice food, grounds not pretty or extensive as expected
Other Comments
needs nice touches, our room 56 very hot. Staff pleasant. Good value deal
Mrs Jennie
07 Jul, 2019
Cheltenham, UK
Enjoyed Most
Hotel setting was lovely, food very good also location was good
Pauline
07 Jul, 2019
Water orton, UK
Enjoyed Most
Friendly staff in a well located hotel in a beautiful setting. Well appointed rooms, comfy bed too.
The Travelzoo deal made it excellent value too - recommended.
Marcel
05 Jul, 2019
Heathfield, UK
Enjoyed Most
Surrounding gardens were lovely. Members of staff were pleasant and obviously working under strain .Bar manager Errol was a breath of fresh air charming and attentive
Other Comments
Quality of food at dinner . Kept waiting for all course. Limited choice. Poor presentation. Tourist information claimed restaraunts to be Michelin. Definatly not up to that quality
04 Jul, 2019
Stoney Stanton, UK
Enjoyed Most
Made to feel very welcome by all staff
Other Comments
Good location adjacent to Stourport,comfortable hotel and good facilities
Dave
04 Jul, 2019
Dewsbury, UK
Enjoyed Most
Great food and service all round. Fantastic value
Lesley
04 Jul, 2019
Grantham, UK
Enjoyed Most
Staff very pleasant and helpful
Other Comments
Hotel rooms slightly jaded and in need of an upgrade ie stained walls throughout the bedroom bottoms of doors chipped and pieces missing. Food was pub grub standard bit disappointed. Staff were very good
Ann
04 Jul, 2019
PorthcawlBridgend, UK
Enjoyed Most
The food was excellent both evening meal and breakfasts however what really spoilt the visit was the 2 hours that it took to eat the evening meal. Time to order 10 minutes, time for starter to arrive from sit down 40 minutes. Wait from starter completion to main course a further 30 minutes. and time to leaving the table immediately after eating sweet was just short of 2 hours. Unreasonable. This experience was true of all customers on Sunday 30th June. Two walked out not even bothering to eat having waited 45 minutes and nothing arrived. Others were verbally loud others quietly fuming. The serving staff were calm and polite. It almost seemed they were used to it. It seemed a kitchen issue.
Other Comments
as above.
Frank
04 Jul, 2019
kettering, UK
Enjoyed Most
The check in was brilliant, seamless, I was told everything I needed to know and I felt very welcomed.The public areas were lovely. The leisure facilities were of a high standard and enjoyable. The room and bathroom could do with updating. It looked tired. Bed was very comfortable, bathroom had nearly 50% mouldy grounting. Extra touches in room was nice, including a nice hallmark quality pen.
Other Comments
The restaurant staff were very busy during dinner service, but very friendly. The head waiter came to our table as I asked what else I could have in the vegan /vegetarian choices on the set menu. He made me an off menu vegan salad which was so lovely of him and I throughly enjoyed it. :))
Maple
03 Jul, 2019
Harlow, UK
Enjoyed Most
Time between courses in restaurant was far too long - school prom and large party booking seem to take up all the kitchen staff - rest of diners left to wait. We were not the only ones to complain about the delay in bringing meals.
When I spoke to a deputy manager after adjoining diners had complain she said she would be back to speak to me shortly - she didn't. When I caught her again she said she'd passed it to a junior who said he passed it to one of the restaurant waiters to go see us. He did but we didn't know he had been sent but thought he was just doing his job and asking us if we wanted coffee. Only when I said no unless it was complimentary and he accepted that did I realise he had been sent to placate us rather than a manager. He was very helpful and obliging but should not have been sent to cover for a manager.
Other Comments
Further to above, on being asked about our stay on checking out, I reiterated the above to the reception manager who was not pleased to hear how we had been affected. She offered us a complimentary night stay at the hotel which we accepted as all other aspects were fine.
Keith
03 Jul, 2019
Norwich, UK
Enjoyed Most
Not first class but value for money nevertheless. Had to complain about very slow service for evening meal but food was good and breakfast excellent.
sylvia
03 Jul, 2019
Kidderminster, UK
Enjoyed Most
As an overall basic package, it was value for money at the price paid.
Other Comments
Tired decor in places. Outside areas were strewn with litter. With the odd exception, staff seem unhappy in their work, and limited or no interaction. The drinks prices were well above average for the quality of hotel.
Christopher
02 Jul, 2019
Trowbridge, UK
Enjoyed Most
A very enjoyable experience for our wedding anniversary
Ruth
02 Jul, 2019
Ludlow, UK
Enjoyed Most
Bit dated decor but our room was clean and comfortable and the evening meal was good. Good value with a bottle of wine included. We didn’t try the pool so can’t comment on those facilities but it looked ok
Angela
01 Jul, 2019
Bristol, UK
Enjoyed Most
Only comment I have was bed was very firm and gave me arm/shoulder ache during night and following day. However I did like the hotel and staff and overall a good for money experience
anita
30 Jun, 2019
Aylesbury, UK
Other Comments
Food service in the restaurant which was very slow. On our second night we waited 1 hour 45 minutes for our meal which wasn’t served until 10:30pm. No fresh fruit available for breakfast even after asking.
Barbara
30 Jun, 2019
Ormskirk, UK
Enjoyed Most
Excellent value for money and would use again.
Louise
28 Jun, 2019
Henfield, UK
Enjoyed Most
Excellent staff in all areas. They were eager to help, and very attentive.
We were disappointed that our room turned out to be equipped for the disabled, when there had been no mention of this at all !!! A lovely soak in a bath, after our long journey, would have been more than enjoyed !!!
Brian
27 Jun, 2019
Farnham, UK
Enjoyed Most
Nice Hotel with good grounds, restaurant was nice and comfortable
Other Comments
We had room 23 on the ground floor, the window had no net curtains, some rooms did, as soon as we entered the room a car parked right outside which gave us no privacy, we then had to close curtains on a bright sunny day, solution to fit curtains back up, room otherwise was good.
Brian
27 Jun, 2019
Exeter, UK
Enjoyed Most
Clean, tidy hotel with cheerful, polite and helpful staff.
Other Comments
Restaurant service was slow at times and on the occasions we had an evening meal, there were a couple of dishes “that had run out” despite it being early. However the food available was good and the variety at breakfast was plentiful and well presented.
Susan
26 Jun, 2019
Bristol, UK
Enjoyed Most
Interesting hotel, amazing value.
Other Comments
Staff were very helpful
Elizabeth
25 Jun, 2019
Henfield, UK
Enjoyed Most
Good value Travelzoo break that took us to a part of the country we didn’t know. All staff very personable and pleasant.
Could have done with some ‘what to do’ info in the room as we did not know the area. In the end we saw a sign for the Severn Valley Railway and had a great day out to Bridgenorth
Other Comments
Bar and lounge area a bit tired looking.
The school prom was a bit scarey when we tried to return to the hotel at the same time as the guests were arriving. Thought it was some huge wedding.
It was all managed very well but would have appreciated some notification in advance
Julie
24 Jun, 2019
Ashtead, UK
Enjoyed Most
A good hotel within easy reach of local attractions and cities. A basic style of hotel with no dress code in any of the public areas. Very young and inexperienced staff who had no idea about dining room service or menu selections. A good value break at avenue which is very much geared to the corporate requirements.
Michael
21 Jun, 2019
Corby, UK
Enjoyed Most
Excellent dinner. The staff in the hotel were, almost without exception, helpful, charming and efficient.
Other Comments
The hotel was fine. Just one minor problem. We were promised a bottle of wine per room on arrival. This was questioned by a somewhat grumpy receptionist and we were given vouchers for glasses of wine. The glasses were however pretty generous so we did not have to complain too much
Brian
21 Jun, 2019
Worthing, UK
Enjoyed Most
No easy facility for offloading luggage from cars.
Other Comments
Breakfast finished at 9.30. All the cooked items were in.
chipped enamel dishes. There did not appear to be any
cooperation between the serving staff and the kitchen
staff. It nearly 2 and a quarter hours after several complaints
for us to finish a simple 2 course meal. The manager will
confirm our complaint.
David
20 Jun, 2019
Bristol, UK
Enjoyed Most
The friendly relaxed atmosphere in comfortable surroundings.
Other Comments
Every member of staff was helpful, friendly and showed a really good attitude to their chosen role in the hospitality industry.
Linda
29 Apr, 2019
East Cowes, UK
Enjoyed Most
Friendly restaurant staff - especially Sophie
Other Comments
Good location for visiting Severn Valley Railway
J H
10 Apr, 2019
Martock, UK
Enjoyed Most
Lovely staff. Friendly atmosphere. Good jacuzzi. Good food.
Joan
02 Apr, 2019
Bradford, UK
Enjoyed Most
Quality of food and drinks
Other Comments
Very good value for money and good choice of food.
PAUL
01 Apr, 2019
Bristol, UK
Enjoyed Most
Very good location and comfortable hotel
Other Comments
Be careful of their dinner menu, especially the supplements if on half board. Their "Catch of the day" priced at £14.75 carries a £3.75 supplement, but on our evening was fishcakes! Quite how they "caught" them I was unable to ascertain.
Harrod
29 Mar, 2019
Stratford upon Avon, UK
Enjoyed Most
location and food
DAVID
24 Mar, 2019
Birmingham, UK
Enjoyed Most
The food & leisure centre
Other Comments
All staff were extremely helpful.
Thomas
21 Mar, 2019
Newtown, UK
Enjoyed Most
Food very good
Other Comments
The service at dinner was slow which we didn’t mind but a fair few of the other diners were unhappy. Probably due to not enough staff on
Anne
11 Mar, 2019
Birmingham, UK
Enjoyed Most
It was close to where we live, the pool, sauna, steam & gym were good, room was lovely just needs some tweaking, staff were really friendly
Other Comments
There was a bit of an issue 're number of courses for dinner, the restaurant believed it was 3 courses but reception had booked it as 2 so the restaurant questioned it, I did have a confirmation email but hadn't taken my phone to dinner with me, it was a shame and we did wait quite sometime while the lady went to check
Sarah
03 Mar, 2019
Rowley Regis, UK
Enjoyed Most
The ambience in the lounge and grounds was relaxing, the gym and pool was good and well organised.
Other Comments
The main reason was the overall running of the breakfast and dinner service which was disfunctional, staff in the morning appeared disinterested, no eye contact, no instructions or guidance about anything. Breakfast bar was unattended leading to poor quality and lack of produce on offer.
Ian
27 Feb, 2019
Chorley, UK
Enjoyed Most
our week-end booking 3 course meal with a bottle of wine sat at table ordered told they would only serve a glass of wine we had to prove off confirmation a bottle was included
Other Comments
notice in reception indicated happy hour after 5-30pm went to bar 5-45pm we dont do happy hour
25 Feb, 2019
cornwall, UK
Enjoyed Most
The meal that was provided was lovely
Other Comments
Cleanliness of the bathroom and the lack of communication between staff
Steven
24 Feb, 2019
Birmingham, UK
Enjoyed Most
location
Other Comments
First room offered was extremely dark and smelt strongly of damp. however the reception staff did not hesitate to change the room
Mike
20 Feb, 2019
Leicester, UK
Enjoyed Most
Relaxation & facilities
David
15 Feb, 2019
Rushden, UK
Enjoyed Most
Friendly staff. Lovely public rooms.
Other Comments
Wing room area more like a motel whereas main house more traditional and what we were expecting. Food disappointing, lacked flavour .
Anne
02 Feb, 2019
Norwich, UK
Enjoyed Most
Very friendly staff and lovely food
Christopher
29 Jan, 2019
Nottingham, UK
Enjoyed Most
Swimming pool ,sauna jacuzzi
Other Comments
This was booked for my husbands b'day cannot fault anything staff were pleasant food very good and accommodation good breakfast very good... if there was anything to complain about it would be waiting in a que for coffee and tea which could easily be dealt with by putting in another coffee machine and moving tea and hot water to another space every one was on top of each other at breakfast time but apart from this little moan everything was excellent hope to return soon .A big thankyou to all staff who try there very best .
Stewart
28 Jan, 2019
Worcester, UK
Enjoyed Most
A lovely clean and well run hotel
Other Comments
Very good value, lovely food,and comfortable rooms
John
21 Jan, 2019
Birmingham, UK
Enjoyed Most
Customer service
Deborah
14 Jan, 2019
Brecon, UK
