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San Francisco

Hotel Diva

Travelzoo Staff

Why We Love This Hotel

  • Less than two blocks from Union Square and less than 10 minutes on foot from Market Street -- two of the city's main shopping zones
  • Guests highlight the friendly staff and moody rooms
  • Great transit connections for exploring: within a couple blocks of the cable car to Fisherman's Wharf, the streetcar to the Castro and the BART train to the airport
  • The central location draws lots of tourists, though street noise does sneak into rooms at most hotels around here

Enjoyed This
"Great location, comfortable beds, enjoyable wine reception. The best part was the staff they were friendly, kind, helpful, informative and professional. The staff gave another layer of hospitality that made our holiday stay a true pleasure."
28 Dec, 2019 - Aptos, CA, USA
See All 6 Member Ratings

Rooms & Rates

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San Francisco's Union Square earns its reputation for being a major shopping hub with flagship stores like Saks Fifth Avenue, Neiman Marcus, Macy's and Nike -- all within walking distance of Hotel Diva. BART, cable cars and buses are all within a couple blocks of the property, granting access to other areas of the city. It's a lively area, and street noise sometimes follows you back to your room, so it's best to pack earplugs.

Outside the hotel, walk along the "Diva Sidewalk of Fame," which displays signatures of celebrity guests. Rooms are modern and moody, though dimly lit and can be a bit small -- common in this part of town. All rooms have air conditioning and windows that open for some fresh air. 

An evening happy hour serves free Cosmopolitan shots from 5-7 p.m. Delicious Mexican food can be found at Colibri Mexican Bistro, located in the lobby of the hotel. Room delivery can be ordered from 11 a.m. until 10 p.m. Inquire when booking about pet-friendly rooms, additional fees and certain restrictions. On-site valet is available for $55 per day. 


General The gym / fitness center is off site.

  • Infant cots / cribs
  • Bar
  • Gym / fitness center
  • Restaurant
  • Nightlife / entertainment
  • Pet-friendly
  • Extra beds (fees apply)
  • 100% smoke-free


  • 24-hour front desk
  • Concierge service
  • Laundry / dry cleaning
  • Room service (limited hours)
  • Business center

Room amenities Some rooms offer ceiling fans.

  • Coffee / tea-making facilities
  • Fridge
  • Iron and ironing board
  • Safe
  • Sitting area
  • Flatscreen TV
  • iPod/iPhone docking station


  • Wi-Fi in guest rooms (fees apply)
  • Wi-Fi in public areas (fees apply)
  • High-Speed Wi-Fi (fees apply)


  • Hair-dryer
  • Luxury toiletries
  • Bathtub or shower


  • Valet service (fees apply)


  • Accessible bathroom in some rooms
  • Accessible parking
  • Accessible path of travel
  • Accessible restaurant
  • ADA compliant rooms
  • Roll-in shower
  • Wheelchair accessible


Check-in: Standard Time is 3pm.

Checkout: Standard Time is 12pm.

Children and additional guests: Children 17 or under stay free of charge when using existing bedding.
Extra bed available upon request: US$20 plus tax, per night.
Cot available upon request: free of charge.
Extra guest charges will apply as follows:
US$20 plus tax per night for older children and adults.

Pack-n-play for one child up to age of 2.
Extra bed available on request and in King Bed rooms only; $25 (subject to tax) per night. 
Rates are based on double occupancy. Extra person charge is $20 (subject to tax) per night.
Charges will be added to your bill at the hotel.

Pets: Pets are allowed on request and will be charged at US$50 plus tax per pet per stay.
Maximum weight: 25 kg.

Charges will be added to your bill at the hotel.

Fees: A resort/facility fee of US$29 plus tax, per night will be added to the total price of your stay upon check out.

The Resort Fee includes:

  •  Unlimited High-Speed Internet
  • Unlimited Local and Domestic long distance calls
  • Bottled water in guest rooms
  • 24-hour fitness center
  • 24 hour business center including copy and fax services
  • Social hour 5-7pm nightly
  • 20% off California Academy of Sciences
  • Union Square Shopping discounts.

Additional details: A Valet Parking Fee of $55.00 (subject to tax) per day for standard size vehicles and of $65.00 (subject to tax) per day for oversize vehicles applies, includes in and out privileges, and will be added to your bill at the hotel. This rate is subject to change without notice and at the discretion of the property.

Have a Question? Contact Travelzoo.

Customer Service available Mon-Fri, 8am-6pm

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

Enjoyed This
(6 Member Ratings)
Ratings & reviews reflect verified member feedback for Hotel Diva, San Francisco (CA) (Highgate Hotels) over the past 15 months.
3.8 Ambiance
4.3 Location
4.3 Rooms
4.8 Quality of Service
4.3 Value for the Money
Show Reviews
Enjoyed Most
Great location, comfortable beds, enjoyable wine reception. The best part was the staff they were friendly, kind, helpful, informative and professional. The staff gave another layer of hospitality that made our holiday stay a true pleasure.
Other Comments
Thanks to staff members from the concierge to the front desk help. Also big thanks to Carlos.
lucy 28 Dec, 2019 Aptos, CA, USA
Enjoyed Most
Staff is excellent. Rooms quite dark, noisy. Was awakened about 12:30/1 am every morning by the sound of items being thrown in a dumpster.
Other Comments
Clean rooms, comfortable beds. Staff is very friendly and helpful.
Roberta 18 Oct, 2019 New London, NH, USA
Enjoyed Most
I would have appreciated it if Travelzoo would have made me aware of the fact that the facade of the hotel was under construction. While the construction noise did not bother me, the fact that I was not notified of this fact warrants a few lesser points.
Other Comments
I was in room 406 that overlooked the alley next to the hotel, which was strewn with garbage. I mean it was almost dystopian in its appearance. Filthy. I cannot believe the hotel staff is not aware of how horrid this looks and totally degrades the integrity of the hotel.
Christopher 10 Jul, 2019 Murphys, CA, USA

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