The Loop

Palmer House a Hilton Hotel

Travelzoo Staff

Why We Love This Hotel

  • One of the most famous and historic hotels in Chicago, one block from Millennium Park 
  • The stunning Gilded Age lobby features a beautiful ceiling-wide mosaic
  • A $215 million renovation in 2014 brought the hotel into the modern age
  • Famous past guests include Mark Twain and Charles Dickens 

100%
"Location , service, staff was amazing"
kelley
1 Sep, 2018 - Reading, PA, USA
See All 12 Member Ratings

Rooms & Rates

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Overview

If you want historic grandeur, you want the Palmer House Hilton on Chicago's storied State Street. One of the longest continuously operating hotels in North America, the original Palmer House dates to before the Chicago Fire. While the hotel has been rebuilt multiple times, a recent $215 million renovation in 2014 brought the hotel into the modern age. 

As the property is older than most, many of the hotel's 1600+ rooms tend to be on the small side, but are appointed with Hilton Serenity Dreams mattresses and flat-panel TVs. Suites are available for more space, and executive-level rooms include a complimentary breakfast, hors d'oeuvres in the afternoon and a private bar. 

The Lockwood restaurant offers breakfast, lunch, dinner and an afternoon tea, while Potter's Bar features a happy hour menu with beer, wine and cocktails. Even if you don't have much of a sweet tooth, you should probably order the brownie -- the Palmer House was where it was invented. 

There's an indoor pool, a three-level fitness center and Balance Spa providing massage, facial and nail treatments. Double down on your historical Chicago trip with a shopping day at the Marshall Field's building (it's actually a Macy's now, but we don't talk about that part much) or see a show at the famous Chicago Theater. The Art Institute, Grant and Millennium Parks and the Mag Mile are all also within walking distance as well. 

Amenities

General

  • Bar
  • Newspaper / magazines
  • Indoor pool
  • Restaurant
  • Sauna / Steam Room
  • Pet-friendly
  • Spa
  • 100% smoke-free

Services

  • 24-hour front desk
  • Concierge service
  • Currency exchange / ATM
  • Express check-in / checkout
  • Hair salon (fees apply)
  • Laundry / dry cleaning
  • Room service (limited hours)
  • Safe in reception (fees apply)
  • Business center

Room amenities

  • Air-conditioning
  • Iron and ironing board
  • Pay-per-view / movies on demand
  • Safe
  • DVD / CD player & library
  • Video games on request

Internet

  • Complimentary Wi-Fi in public areas
  • Wi-Fi in guest rooms (fees apply)

Bathroom

  • Hair-dryer

Parking

  • Parking (fees apply)
  • Valet service (fees apply)

Policies

Check-in: Standard Time is 3pm.

Checkout: Standard Time is 12pm.

Pets: Pets allowed

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Additional details: Pets allowed Check-in time starts at 3pm Check-out time is 12pm

Know Before You Go

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 11 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 (rates may vary)
  • Self parking fee: USD 46.00 per night
  • Valet parking fee: USD 82 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Refrigerator fee: USD 40 per stay
  • In-room microwave fee: USD 40 per stay
  • Rollaway bed fee: USD 40.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

  • Deposit: USD 50.00

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Renovations and Closures
The property will be renovating from 13 February 2019 to 30 April 2020 (completion date subject to change). The following areas are affected:

  • Spa tub
  • Swimming pool

Alternate facilities are located offsite and include:

  • Indoor pool

The following facilities will be closed from 13 February 2019 to 30 April 2020 (dates subject to change):
  • Swimming pool
  • Spa tub
During renovations, the hotel will make every effort to minimize noise and disturbance.

Have a Question? Contact Travelzoo.

Customer Service available Mon-Fri, 8am-6pm

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

100%
Enjoyed This
(12 Member Ratings)
Ratings & reviews reflect verified member feedback for Palmer House Hilton (part of Historic Hotels of America) over the past 15 months.
4.9 Ambiance
4.9 Location
4.3 Rooms
4.5 Quality of Service
4.5 Value for the Money
Show Reviews
Enjoyed Most
Stately atmosphere
Other Comments
Kind staff
Denise 11 May, 2019 Delton, MI, USA
Other Comments
Stood in line 25 minutes just to check in. Very bad start and Front Dest staff didn't seem to care, Never could access the complimentary Honors internet even after reaching out for assistance.
Nancy 23 Nov, 2018 Wadsworth, IL, USA
Enjoyed Most
Location , service, staff was amazing
Other Comments
We were upgraded to the executive suite which was very nice a hotel within the hotel. Beautiful renovations. We loved it
kelley 01 Sep, 2018 Reading, PA, USA
Enjoyed Most
Bar lobby
Christine 13 Aug, 2018 Tampa, FL, USA
Enjoyed Most
Architectural Beauty
Cheryl 18 Apr, 2018 Conifer, CO, USA
Enjoyed Most
location
Other Comments
good value for location, staff very professional
Robert 02 Apr, 2018 Carpentersville, IL, USA
Enjoyed Most
amazing decor
Catherine 28 Feb, 2018 New York, NY, USA
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