Carbis Bay
Carbis Bay Hotel
About the Hotel
Kate Harden-England
Deal Expert
Why We Love This Hotel
- This boutique hotel overlooks its own Blue Flag beach
- The luxury spa has a Good Spa Guide 5-bubble rating, and the hotel holds a VisitEngland Silver Award
- There's a heated outdoor pool, a sauna and a champagne bar
- You can dine on fresh seafood caught by local fishing boats at the 2-AA-Rosette restaurant
Enjoyed This
(See All 534 Member Ratings)
"Stunning location. Friendly welcome. All staff very helpful. Exceptional food. Really recommend the Best end of lamb and the cherry parfait was to die for! Will definitely go back."
Jacqueline
12 Dec, 2019 - Exeter, UK
Overview
Carbis Bay Hotel was built in 1894, and sits on a hillside above its own white-sand Blue Flag beach. The hotel was the inspiration for The Sands Hotel in the novels of Rosamunde Pilcher, and Virginia Woolf -- a former guest -- is said to have used Godrevy Lighthouse across the bay as her inspiration for To the Lighthouse.
St Ives -- a "pretty jumble of slate roofs, church towers and turquoise bays" (Lonely Planet), that is home to Tate St Ives and the Barbara Hepworth Museum -- is 20 minutes away by bus. You can also walk into town in about 30 minutes along the South West Coast Path, which runs past the hotel. St Michael's Mount and Penzance are within 25 minutes' drive.
Facilities within the "handsome 125-acre estate" (The Daily Telegraph) include the C Bay Spa, which has a 5-bubble rating from the Good Spa Guide, a heated outdoor pool, a hydrotherapy pool, a sauna pod and a Ruinart champagne bar. There is also an accredited watersports centre, where you can hire canoes and paddleboards for an extra cost.
The fine-dining Sands Restaurant serves seafood that arrives daily from fishing boats in St Ives, and you can sip a cocktail, cognac or champagne at the bar while watching the sun set over the sea. The Beach Club Restaurant and The Conservatory both serve lighter bites in a more casual environment. Wi-Fi is free throughout the hotel.
Amenities
General
- Infant cots / cribs
- Bar
- Newspaper / magazines
- Extra beds / roll away beds
- Hot Tub / Jacuzzi
- Outdoor pool
- Private beach
- Restaurant
- Roof terrace
- Sauna / Steam Room
- Nightlife / entertainment
- No pets allowed
- Spa
Services
- 24-hour front desk
- 24-hour room service
- 24-hour security
- Beauty treatments / massages (fees apply)
- Concierge service
- Express check-in / checkout
- Laundry / dry cleaning
- Safe in reception (fees apply)
- Baby-sitting service (fees apply)
Room amenities
- Central heating
- Coffee / tea-making facilities
- Iron and ironing board
- Outdoor space for some rooms
- Sitting area
- DVD / CD player & library
- Flatscreen TV
Internet
- Complimentary Wi-Fi throughout
Bathroom
- Bathrobes and slippers
- Hair-dryer
- Luxury toiletries
- Bathtub or shower
Parking
- Complimentary parking
- Off-street parking
- Public car park (fees apply)
Accessibility
- Accessible bathroom in some rooms
- Accessible meeting room
- Accessible parking
- Accessible path of travel
- Accessible pool area
- Accessible restaurant
- Accessible spa
- Facilities for guests with special needs
- Roll-in shower
- Wheelchair accessible
Policies
Check-in:
Standard Time is 3pm.
Minimum age required to check in: 18.
Checkout: Standard Time is 11am.
Children and additional guests:
Extra beds are not available.
Cot not available.
Pets: No pets allowed.
Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Have a Question? Contact Travelzoo.
- +44 (0) 20 3564 9000 UK & Europe
- 1-877-966-0000 U.S. and Canada (toll-free)
- Email us
Customer Service available Mon-Fri, 8am-6pm
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Enjoyed This
(534 Member Ratings)
(534 Member Ratings)
Ratings & reviews reflect verified member feedback for Carbis Bay Hotel over the past 15 months.
Show ReviewsHide all
Ratings & reviews reflect verified member feedback for Carbis Bay Hotel over the past 15 months.
4.4
Ambiance
4.8
Location
4.1
Rooms
4.6
Quality of Service
4.3
Value for the Money
Enjoyed Most
Stunning location. Friendly welcome. All staff very helpful. Exceptional food. Really recommend the Best end of lamb and the cherry parfait was to die for! Will definitely go back.
Other Comments
Easy walk into St Ives along the coast path with stunning views.
Jacqueline
12 Dec, 2019
Exeter, UK
Enjoyed Most
A fabulous experience from start to finish. Definitely be back!
Other Comments
Seeing the seals in the sea just off the beach an added bonus!
John
11 Dec, 2019
Exeter, UK
Enjoyed Most
Fabulous hotel. The location is outstanding and our room was just beautiful. The staff were incredibly friendly, everything felt luxurious and special. We can't wait to go back!
Other Comments
The only downside is the food, which is very overpriced. We had a 3 course meal and were both still hungry afterwards, the portions were absolutely tiny!
ALISON
09 Dec, 2019
Plymouth, UK
Other Comments
Service, price of drinks, wait for breakfast, could hear reception phone finishing in bedroom, had to pay extra for coffee at breakfast
Isla
07 Dec, 2019
Truro, UK
Enjoyed Most
Booked a two night deal through travelzoo with dinner on first night. Great value all round and easy access to St Ives which we both walked and later travelled by train. My only beef was that we had a superior room with view over the gardens but I don't think our view matched expectations and was overlooking the back of rooms being worked on. No problem though and we thoroughly enjoyed our stay.
Alan
01 Dec, 2019
Shaftesbury, UK
Enjoyed Most
All excellent
Marilyn
01 Dec, 2019
Exeter, UK
Enjoyed Most
Superb despite the weather!
Other Comments
There are too many cushions on the bed!
Janet
30 Nov, 2019
Wellingtonellington, UK
Enjoyed Most
Excellent food, friendly helpful staff
Michael
26 Nov, 2019
Swansea, UK
Enjoyed Most
Lovely getaway and great value for money
Sarah
25 Nov, 2019
Gloucester, UK
Enjoyed Most
Be enjoyable
Reg
23 Nov, 2019
Llandrindod Wells, UK
Enjoyed Most
Lovely stay, although our room slot of noise from below (over bar) music ,then our fellow guests were like elephants above us until past midnight. Shame as carbis is super .
Other Comments
Great place,location
Andrea
23 Nov, 2019
Launceston, UK
Enjoyed Most
nice room food views staff would go back next year if we are alive and kicking.
Derek
23 Nov, 2019
Falmouth, UK
Other Comments
We went back to Carbis Bay Hotel as we we had dinner in the beautiful Sands Restaurant. This was definitely the reason for our return. When we went for dinner we were squashed into a different room as they had an event in the main restaurant. It was a shame we weren’t told this on booking. The food was very good though.
Jackie
19 Nov, 2019
Exeter, UK
Enjoyed Most
5 star hotel, great views and very professional staff
Slawomir
18 Nov, 2019
Slough, UK
Enjoyed Most
wonderful hotel all the staff were lovely and for an anniversary treat it was exactly what we wanted
maria
18 Nov, 2019
Saint Columb, UK
Enjoyed Most
Rained all the time so never left hotel. Still had an enjoyable time
Hector
16 Nov, 2019
Crewkerne, UK
Enjoyed Most
Really enjoyed our stay, obviously understood that pool was outdoors but didn't appreciate hydrotherapy pool and sauna were outside as well, not a problem unless wet and windy; sauna not very satisfactory on a timer and therefore not really hot.
Other Comments
information about spa when checking in would have been good, had to ask for complimentary glasses of wine.
Beverly
16 Nov, 2019
Taunton, UK
Enjoyed Most
We had a wonderful room with stunning views in this luxurious hotel. All the staff without exception were courteous, friendly and the service was seamless. Excellent dinner and breakfasts too!
Other Comments
Thoroughly recommend!
Elizabeth
13 Nov, 2019
Truro, UK
Enjoyed Most
Lovely hotel, excellent staff, good location and view of beach
Sally
13 Nov, 2019
Oakham, UK
Enjoyed Most
We enjoyed our stay food was excellent room comfortable with a balcony and sea view the only thing that would have made my stay better would have been a bath rather than a shower.
Susan
12 Nov, 2019
Plymouth, UK
Enjoyed Most
The room was supposed to be double superior with garden view. We got a very small family room with side sea view. We were not impressed with the room, as paper peeling off wall in some places, single glazing so quite cold. The bathroom was brand new but with a high disabled toilet fitted. I didn’t understand this as it was not a disabled room, it was on the top floor and no lift, we upgraded the room for our 2nd and 3rd nights which was much more comfortable.
Other Comments
Staff on the whole were very helpful and friendly
Jean
12 Nov, 2019
Chester, UK
Enjoyed Most
The hotel itself is good and the food was also good though the cooked breakfast was mean , half a tomato ,half a mushroom ,small fried egg and a tiny bit of back bacon . ??
Other Comments
Room 308 is not fit for clients, it overlooks the car park and directly above goods in area, the noise never lets up during the working day . to top it off a path runs up past the window and people look directly into the room , the drapes must be kept drawn until you are fully dressed . SHOCKING . We requested to be moved to another room but nothing was done . Waste of my money and a insult .
RON
11 Nov, 2019
EXETER, UK
Enjoyed Most
Very friendly and efficient staff, wonderful food, very comfortable.
Would recommend.
Other Comments
The internal building & rooms could do with a bit of TLC, but spotlessly clean, lots of character and wonderful team working there. Delicious food too😊
ANITA
10 Nov, 2019
Cornwall, UK
Enjoyed Most
At the rate I paid a good deal. Rooms [at least lodge 8 a little small]. Restaurant & breakfast very good.
Other Comments
On rather good thing the hotel does not seem to plug is that the lodges have a kind of basement floor with an extremely well-equipped kitchen so you can buy your own grub and cook it and eat there.
Tom
09 Nov, 2019
Bishop's Stortford, UK
Enjoyed Most
Gorgeous spot with lovely view. Nothing too much trouble for friendly staff. Lovely decor and food.
Other Comments
Really good hotel, especially for winter visitors!
Melanie
09 Nov, 2019
Nailsworth, Glos, UK
Enjoyed Most
There were no towels in bathroom, one quick call from wife and sorted
Although if I was alone may have been a little more inconvenient as already in shower!
William
09 Nov, 2019
Brixham, UK
Enjoyed Most
Excellent dining experience
Paul
09 Nov, 2019
Exeter, UK
Enjoyed Most
Lovely hotel situated on its own beach. The staff were very friendly and helpful. The food was excellent.
Other Comments
No lift in the hotel so anyone with walking difficulties should request a room on a low floor.
Marilyn
08 Nov, 2019
Taunton, UK
Enjoyed Most
The first room we had we felt was a little small as we were expecting a king size superior room with an armchair in. We were given room 108 which was very small. I spoke to Emily on the reception desk who was extremely helpful and friendly and showed us another 2 rooms to choose from we chose to upgrade to a deluxe sea view, we were extremely happy with the room and with Emily’s patience and helpFulness, nothing was too much trouble
Janet
08 Nov, 2019
Llanelli, UK
Enjoyed Most
Amazing. Just what we needed to recharge our batteries.
Other Comments
Location was perfect.
Fiona
08 Nov, 2019
Exeter, UK
Enjoyed Most
Magical hotel, excellent food, lovely staff, dreadful weather....the weather didn’t matter as we has a ball in the spa & lounges recharging our batteries.
Other Comments
Talented chef, impressive ingredients super loose leaf teas used...top quality.
Robert
08 Nov, 2019
Calne, UK
Enjoyed Most
The offer was a great deal. Friendly staff and rooms delightful. Upgrade to beach suite- amazing!!!! Because was our 4th visit and our birthdays this month. Views stunning and quality of everything first class. Spa is beautiful to relax in even if no treatments.
kathryn
06 Nov, 2019
Mexborough, UK
Enjoyed Most
Beautiful location, amazing food.
Other Comments
Very expensive drinks.
Emily
04 Nov, 2019
Plymouth, UK
Enjoyed Most
Beautiful grounds/rooms and the staff were extremely friendly and courteous
A Handasy
02 Sep, 2019
Paignton, UK
Enjoyed Most
Massive aspirations, sometimes lacking in execution
Chris
31 Aug, 2019
York, UK
Enjoyed Most
Got there to be given a free upgrade to an apartment we have been to this hotel at least half a dozen times and is my favourite place anywhere
Other Comments
Stayed with the three course evening meal deal I do it every year absolute bargain
Dean
04 Nov, 2019
Torquay, UK
Enjoyed Most
It was fantastic. the Spa was wonderful. Everyone very nice
Other Comments
Sarah at the spa gave me the most relaxing massage I've ever had. Really enjoyed the experience
Monica
02 Nov, 2019
Warrington, UK
Enjoyed Most
Room was beautiful we were given an up grade to a room with sea view.
Food was delicious. Staff were very friendly and helpful.
Spa was very disappointing. Changing room was very cramped, staff unhelpful, water in pool outside was very cold, sauna door didn’t fit properly so didn’t get that hot in there. Shame as it let the rest of the experience down.
Julie
01 Nov, 2019
Dorchester, UK
Enjoyed Most
This is the most beautiful hotel in the most beautiful setting and I can’t wait to go back. We were so lucky to be upgraded to an apartment right on the beach! Where we watched seals playing! Fell in love with this place completely
Charlotte
29 Oct, 2019
Weymouth, UK
Enjoyed Most
Although We enjoyed our stay however the food was not as good as we expected it to be.
s
28 Oct, 2019
Kidderminster, UK
Enjoyed Most
The staff were very polite and friendly. We were offered a upgrade when we checked in. From superior room to a cottage . The cottage was lovely but we missed being in the main building. Didn’t use the pool spa etc as we had to walk about 300 yds from cottage to main hotel building. Not something you want to do on a winters day in your swim suit and robe. So think the hotel was obviously overbooked when we arrived. Had to go outside to walk for breakfast dinner etc!!
Marion
27 Oct, 2019
Hitchin, UK
Enjoyed Most
Fabulous position overlooking the bay with the beach a short stroll away. The staff were excellent and the hotel impressive. The food in the restaurant was beautifully presented although the portions were a bit on the small side and the breakfast would have been improved by having more choices. However, we had a very enjoyable stay and would return.
Alan
27 Oct, 2019
Yelverton, UK
Enjoyed Most
Always enjoy coming to Carbis bay. Such a stunning location, right on the beach. So close to St Ives on the costal path walk.
Other Comments
My room this time was a little small, good that I had come on my own, and was adequate for one. If for a couple it would have been tight, but amazing view from the garden patio.
Diane
27 Oct, 2019
Dawlish, UK
Enjoyed Most
Disappointing. Our garden view room was VERY small and looked out onto a roof with a few pots. Hardly anywhere to put luggage. Tea/coffee facilities were stored on a shelf in the wardrobe! You could not sit on the toilet without bruising your knees, the space was that tight. Consequently the toilet seat swivelled sideways every time you sat down. The dinner included was great, the location is wonderful, but awkward to get to, but not very good value overall considering how small the room was. Also, no lift, so a lot of older people were huffing and puffing on the stairs. No clear signage about how to get to the pool and spa.
Kathryn
07 Sep, 2019
Roseville, NSW, Australia
Enjoyed Most
On the whole we enjoyed our stay at the Carbis Bay Hotel, the food was excellent and also the staff were efficient and very pleasant. The carparking is very tight and not really enough spaces. We did book a superior garden room but thought that this stretched the imagination somewhat. The main hotel could do with some tlc and we overlooked a small area of grass and the back of the spa. We could constantly hear an air conditioning unit all day and night so this was rather disappointing!
Patricia
07 Sep, 2019
Southampton, UK
Enjoyed Most
Excellent stay our room was next to the rail line and was not a problem for us but any one with small children and light sleepers it would be
Karen
02 Sep, 2019
Dudley, UK
Enjoyed Most
The food and spa massages were wonderful.
Other Comments
Apparently this hotel has received awards this year. I booked a room here specifically requesting a quiet room and was hopeful when told all of their rooms were quiet (I have this in writing via email). This was unfortunately not the case. When allocating guests a room who have requested a quiet room please do not;
1- allocate them next to the stairs where footfall is loud and high in volume from other guests
2-allocate then next to a fire door which bangs every time other guests need to access that floor
3-allocate then a room facing the Trainline which runs along the back of the hotel
4-omit to tell them upon booking that a wedding party had been scheduled and will obviously impact on the sound, with disco noise heard throughout the hotel until midnight
5-allocate then near to an area where bins being dragged across a pathway can be heard
6-allocate then a room directly above the noisy bar area, with guests taking advance until around 2am
Even the spa was disappointing with just 1 toilet and shower in male/female changing rooms and only 6 lockers in each. I spoke to 4 guests alone who unfortunately could not have a locker as they were all in use. With just 12 in total I guess that’s not a surprise for all hotel guests, day spa guests considered.
We spent an amazing week in a cottage before staying at Carbis Bay, with the hotel being a special birthday surprise for my husband and an indulgent (££) end to our holiday. I truly wish we’d have stayed at the cottage. I really hoped Carbis Bay was going to be a great hotel, unfortunately for us on this occasion it was not.
Joanna
30 Sep, 2019
Kettering, UK
Enjoyed Most
Fantastic break, we were upgraded to a beach lodge, the staff and place was lovely couldn't fault anything
Other Comments
Fantastic place for a special holiday would recommend
Sue
23 Sep, 2019
Bristol, UK
Enjoyed Most
It was our 12th wedding anniversary so was lovely to get away without the kids
Paul
23 Sep, 2019
Plymouth, UK
Enjoyed Most
Very good, enjoyed the one night, weather was great.
Linda
22 Sep, 2019
Paignton, UK
Enjoyed Most
Superb food. Very attentive staff. A most relaxing venue.
T R
22 Sep, 2019
Warminster, UK
Enjoyed Most
Beautiful hotel in stunning location. Staff very professional and eager to help.
Mandy
19 Sep, 2019
King's Lynn, UK
Enjoyed Most
The building work that blighted our first visit to the Carbis Bay Hotel is now finished, so there are no more problems due to disruption or lack of car parking.
Other Comments
The Michelin-starred chef Tom Sellers has a separate restaurant in the new building, but he has clearly had an impact on the food in the main hotel restaurant, which is now excellent.
Phillip H
18 Sep, 2019
Winkleigh, UK
Enjoyed Most
A beautifully situated hotel, literally, "on the beach". The hotel is elegantly-furnished, the food is well-prepared and varied. The staff are polite and, all in all, contribute to a memorable experience.
Christopher
16 Sep, 2019
Nantwich, UK
Enjoyed Most
Family run and couldn’t be more helpful and put every effort into making our stay enjoyable. Wonderful!
Catherine
16 Sep, 2019
Plymouth, UK
Enjoyed Most
Staff very helpful at all times. However if we were not on a dinner bed and breakfast booking I would not have been happy at the normal meal charges, quite expensive
Bernard
15 Sep, 2019
Plymouth, UK
Enjoyed Most
We had a really lovely couple of days celebrating our 50th wedding anniversary.
The plus with the hotel is that it is situated right on Carbis Bay beach which is stunning.
Other Comments
The staff were welcoming and the food and service in the conservatory and dining room was excellent.
Kenneth
08 Sep, 2019
Plymouth, UK
Enjoyed Most
Just amazing, amazing food, amazing cocktails, amazing experience and we will definitely be back.
emily
28 Aug, 2019
Sidmouth, UK
Enjoyed Most
The hotel is in a fabulous location, white sand, blue sea, beautiful bay. The room was a little small but very well equipped. Food in the Sands restaurant was wonderful.
Hilary
23 Aug, 2019
Torquay, UK
Enjoyed Most
We arrived to be shown around and then taken to our room which was 117 and could have been the broom cupboard but was not a superior room. That night we ate in the dining room and the food and service was excellent. We had no sleep that night as our room was directly above the swimming pool extractor we think and it was noisy all night. We complained in the morning and we were moved to 201 which was much better. We ate that night in the conservatory and the service was pretty poor. There were four of us and we started at 7pm but one of the guests was still waiting for a cheese board at 21.40 and had to ask three times for it
Michael
19 Aug, 2019
Weymouth, UK
Enjoyed Most
Lovely place the grounds are wonderful and it’s elevated position over the beach is amazing . The food in the sands restaurant is outstanding great choice and presentation was perfect, tasted great too. The room was small and although it had a great view of the beach was very noisy and smelly as the extractor fan from the kitchen was just below the window we didn’t complain as we were not in the room much but if we were and you wanted to relax in your room 213 wouldn’t be a my choice. Bar and restaurant staff very friendly and attentive only on one occasion did we have to wait at breakfast for our order to be taken, all in all a fabulous week.
Karen
17 Aug, 2019
Prenton, UK
Enjoyed Most
Reception Staff go out of their way to assist guests.
Derek
16 Aug, 2019
Bodmin, UK
Enjoyed Most
Fabulous stay. Very helpful, attentive staff. Stunning location. Food was the highlight.
Rosemary
13 Aug, 2019
Exeter, UK
Enjoyed Most
All staff very helpful & welcoming
Sonia
13 Aug, 2019
Newton Abbot, UK
Enjoyed Most
We really like its location next to the beach, its relaxed atmosphere and the excellent food.
Other Comments
We didn't get the garden room we were supposed to have and the bedroom we were given was small and stuffy in the summer heat. Our view was of the roof below and the local railway line -which it backed on to- we didn't have to consult the rail timetable as were quickly able to learn it for ourselves as they were quite noisy as they passed by.
Diane
10 Aug, 2019
Stockport, UK
Enjoyed Most
Everything was brilliant - premium location, divine food, pianist on 3 evenings out of 4, finding us a convenient parking space, making us feel comfortable..... They could not do enough for us. Stairs can be a problem for people with mobility issues as it is a historical building with a luxurious modern twist, but without us asking they did a room swap with fewer steps and upgraded us from a Superior Room.
Marianne
09 Aug, 2019
Wilmslow, UK
Other Comments
I telephoned them on Sunday 4th August to say my husband had been taken into A & E and we would have to cancel. They told me someone would call me back. They didn't. I rang again on Tuesday 6th to ask why no one had called. They said they didn't have a record of my phone call and they had put us down as a 'no show'. That made me really cross. I told them that my husband had a heart attack on Tuesday and would it be possible for a refund. They were very offhand in their manner and they then said 'no they couldn't' and then they said 'as a gesture of goodwill they would keep the £199 on hold for us to put 'towards' a visit another time.' My husband is still in hospital and who knows whether he will be able to drive again so it looks unlikely that we will be going to Cornwall. I think they could at least have refunded for the food that we didn't eat.
peter G
08 Aug, 2019
Exeter, UK
Other Comments
Our room was 202 and, whilst the finish was to a high standard, we had to negotiate the limited walking floor space.
The angle of the toilet could be challenging for an large statued person. I'm tiny and sat at an angle.
Pat
07 Aug, 2019
Plymouth, UK
Enjoyed Most
We were upgraded to an apartment so all good.
David
05 Jul, 2019
Braunton, UK
Enjoyed Most
Another wonderful stay a Carbis bay it was so lovely we didn't leave Carbis bay
Other Comments
It was very warm and we had a noisy generator outside room and couldn't sleep with windows open we phoned the porter who brought us a fan and the next day a receptionist found us at breakfast and changed our room
SImone
06 Aug, 2019
Bristol, UK
Enjoyed Most
Lodges lovely but expensive, rooms within the hotel dated
paul
05 Aug, 2019
Devon, UK
Enjoyed Most
We made the booking via Travel Zoo for a stay at the Carbis Bay Hotel to celebrate our 30th wedding anniversary. The package was for a garden view room but the hotel kindly upgraded us to a sea view room. The staff were very helpful. They allowed us to book a meal at the beach bistro for no extra charge, as the restaurant was fully booked at the time we preferred to eat. The hotel was calm and relaxing, the service excellent and the food at the beach bistro was perfect. Our room was very comfortable and had been recently refurbished to a high standard. We thoroughly enjoyed our stay - it was a perfect way to celebrate our 30th Anniversary.
Debby
31 Jul, 2019
Torquay, UK
Enjoyed Most
A relaxing stay. Lovely position for the beach. Pool was a pleasant place to spend some time for a dip or to sit overlooking the beach. Food was very tasty well presented. Choice of places to eat in the restaurant or in the conservatory. Views of the beach from the terraces where you can enjoy a relaxing drink throughout the day.
Other Comments
A convenient hotel to get to by train.
Deborah
31 Jul, 2019
Much Hadham, UK
Enjoyed Most
Very comfortable room with balcony overlooking the sea. Very helpful staff especially when I needed help with a sprained ankle! Lovely menu and very pleasant surroundings. Travelled by train which was very relaxing.
Mrs
30 Jul, 2019
Cross, UK
Enjoyed Most
We had a superb holiday. Staff very helpful. Great amenities. Food excellent. Wonderful views. Very sad to leave.
Darren
28 Jul, 2019
Oldham, UK
Enjoyed Most
Room changed as very small with no windows opening very much. Room was claustrophobic. Second room fine
Julie
27 Jul, 2019
Plymouth, UK
Enjoyed Most
Food and staff
Other Comments
Lack of car parking; size of room; noise from kitchens at all hours; hotel needs to upgrade public areas; no beach towels provided
Sue
27 Jul, 2019
BristolBristol, UK
Enjoyed Most
We were extremely pleased with Carbis Bay Hotel. It was a fabulous location. The food selection was amazing. All the staff we dealt with were extremely helpful and very pleasant. I would highly recommend this hotel.
dennis
26 Jul, 2019
Hinckley, UK
Enjoyed Most
wonderful food and service
ROB
22 Jul, 2019
Kingsbridge, UK
Enjoyed Most
Great service, food, location
Chris
22 Jul, 2019
Hereford, UK
Enjoyed Most
Our stay was so good had a great time
Mark
21 Jul, 2019
Canvey Island, UK
Enjoyed Most
Everything was great, with friendly staff.
Other Comments
The food was fantastic, the hotel was near to St Ives, an interesting walk away.
Kevan
21 Jul, 2019
Bolton, UK
Enjoyed Most
Pool area, proximity to beach, beach restaurant
Other Comments
Booked a superior room with garden view. The room overlooked the kitchen roof & the extraction unit was very loud even with the window shut. Had to ring reception 3 times & go down to reception twice before this finally got turned off at 11.45pm. Bathroom was dated & poorly maintained. Room was small. We were not offered another room when we complained
Nina
08 Jul, 2019
Halstead, UK
Enjoyed Most
Lovely stay, excellent position on beach. Excellent food. Room we had was a little too small for us and was hot at night.
Other Comments
Hotel needs a bit of TLC.
Martin
08 Jul, 2019
Stoke-on-Trent, UK
Enjoyed Most
Hotel staff so helpful can’t praise enough
Other Comments
Beautiful location a dream holiday
Jacqueline
08 Jul, 2019
paignton, UK
Enjoyed Most
Super hotel and was upgraded to an apartment. The location is idyllic. The food is great quality and good value for money. I cannot recommend this hotel enough.
Other Comments
Fabulous hotel and location I want to back soon.
Lorraine
05 Jul, 2019
Bristol, UK
Enjoyed Most
I am 77 and have difficulty negotiating many stairs - the 'attic room' - 219 - was at very top of the building - not mentioned when booking. It did not have ANY windows (neither did the en suite) - only one set of patio doors which had to be left open as the room/en suite was otherwise hot and stuffy. We were then in full view of residents/workmen/visitors of cottages behind - especially when visiting en suite!!!. Receptionist was curt on arrival,after long hot drive, with "check in is 3pm". We had to sit on beach in our hot traveling clothes until 3pm. However another lady staff member made our day the next day, by driving us a short distance in her own car up to the station. She was wonderful. We would NEVER accept room 219 or any top floor room again.
Other Comments
It benefits from great location, but car park can be extremely busy, so try to reserve, Also their new buildings in front of main building do detract from views of the bay. It is very easy and quick to visit St Ives by regular train service from nearby Station. Try a days Rover ticket to travel the whole line - wonderful views.
ian
18 Jul, 2019
Pulborough, UK
Enjoyed Most
Mother and daughter night away to celebrate daughters upcoming birthday! Place was totally amazing, superb setting, great service, superb staff!
Other Comments
I , in passing, mentioned my daughters upcoming birthday, following our meal they sent out a ' happy birthday ' dessert...so thoughtful
Dawn
16 Jul, 2019
Saint Agnes, UK
Enjoyed Most
Had a fantastic night. The room was on the side of the hotel with a balcony and sea view. Food, was amazing and the location directly on Carbis Bay stunning. Will need to look out for another offer throgh Travel Zoo
Helen
15 Jul, 2019
Okehampton, UK
Enjoyed Most
Fantastic hotel, staff really helpful and always had a smile for everyone. Location was amazing and the weather was glorious, we were very lucky
wendy
15 Jul, 2019
Swindon, UK
Enjoyed Most
Location location location, great views, powder fine sand and easy walkinto St Ives
Nina
15 Jul, 2019
Teignmouth, UK
Enjoyed Most
Superb location overlooking Carbis bay but not when you have a garden view room that features scaffolding. We paid extra and upgraded to a sea view room. Our bedroom was the smallest hotel room I've ever stayed in but the view is to die for. Staff were excellent thoughout our stay and the food was gourmet standard.
Other Comments
The once very grand Carbis bay hotel is looking very dated and tired now and urgently needs upgrading. The newly built lodges and function suite on the beach only serve to highlight this further. Swimming pool and spa are great addition to the hotel but access is only through the dining room. How bizarre.
Pamela
15 Jul, 2019
BelfastCarryduff, UK
Enjoyed Most
Poor room initially with scaffolding across the window. Windows on the new room wouldn’t open and night temperatures very high.
Other Comments
Perfect location within walking distance of St Ives. Lovely pool and gardens.
Peter
15 Jul, 2019
Padstow, UK
Enjoyed Most
when we arrived it was necessary to change rooms as scaffolders were erecting scaffold for external décor, right outside our window . Fortunately the desk manager moved us asap. Excellent service.
Other Comments
lovely location, must stay for 4+ nights to enjoy cornwall
geoffrey
13 Jul, 2019
Loughton, UK
Enjoyed Most
Fantastic location and facilities
Diane
12 Jul, 2019
Tavistock, UK
Enjoyed Most
We really enjoyed the food we had in the Sands restaurant.
Pauline
11 Jul, 2019
Ivybridge, UK
Enjoyed Most
Hotel extremely welcoming! Upgraded on arrival. Fantastic views and fabulous sandy beach perfect for a nice stroll.
Cassandra
09 Jul, 2019
Derby, UK
Enjoyed Most
Food very good. Bedroom adequate but no proper garden view.
Other Comments
Lay-out/use of public rooms.
Christopher
09 Jul, 2019
Plymouth, UK
Enjoyed Most
Everything
Other Comments
Hotel staff could not do enough, facilities were excellent. Thank you for a great break. Would like to return soon.
Paula
07 May, 2019
Cardiff, UK
Enjoyed Most
Better than anticipated. On arrival we were offered an upgrade from a superior room to an apartment with a sea view. Accommodation was wonderful and food exceptional. Close to St Ives which could be reached via coastal footpath or regular train service. All in all, a wonderful experience and will definitely go back.
Other Comments
Choice of dining on site was very good
Thomas
05 Jul, 2019
Holmfirth, UK
Enjoyed Most
Had a really good time, the hotel staff were polite and easy to deal with and the location was oustamding.
David
04 Jul, 2019
Braunton, UK
Enjoyed Most
Wonderful setting - had superior room - would love to be able to afford new beach lodge! Food superb!
Other Comments
Parking was stressful! Not nearly enough for size of hotel - did not use car whilst there forfear of losing our space but this suited us well.
Linda
03 Jul, 2019
Bradford-on-Avon, UK
Enjoyed Most
Position amineties staff apart from room thought it was value
Other Comments
Room was very cramped
sylvia
30 Jun, 2019
Tewkesbury, UK
Other Comments
Lovely helpful staff. Nice room, but too close to the railway line. Excellent supper in the Beach Restaurant. Lots of fruit available for breakfast and plenty of choice generally. A good stay.
Sabbi
30 Jun, 2019
Castle Combe, UK
Enjoyed Most
Exceptional service from staff and very accommodating. Hotel in a beautiful location with easy access to St Ives. Spa treatments are excellent.
Other Comments
Rooms need aircon or fans in hot weather.
Carolyne
30 Jun, 2019
Swindon, UK
Enjoyed Most
we enjoyed a wowcher break with this hotel for our wedding anniversary. it was somewhere i have always wanted to go and stay and it didn't disappoint me. from the greeting from the reception to the goodbye when we left, everything was excellent. we were upgraded to an outside apartment, which was a treat , the beds were super comfortable. our prosecco when we arrived was a lovely start to our weekend, the pool was warm, the jacuzzi was superb and the weather was beautiful. our meal in the evening you couldn't fault, from the attentive staff to the gorgeous food, everything was wonderful. breakfast was lots of choice, and again, we couldn't fault anything. we will hopefully return one day.
jill
25 Jun, 2019
bodmin, UK
Enjoyed Most
initially we were located in the cottage up the hill from the hotel. Not what we wanted as my wife has back problems. When we complained they gave us a room on the 2nd floor of the hotel with no lift. The room had a nice side view of the sea but with noise from the extractor fan of the Spa below. Lucky we are not light sleepers. The hotel is in a fantastic position overlooking the sandy bay and has a small pool with sun loungers. The food was good and the staff excellent and very helpful. We would book again if we saw the right deal. St Ives is a 3 minute train journey away (the Carbis Bay station is up a steep hill) and the St Ives train station is just a few minutes walk from the harbour. We were glad that we did not have to drive as the streets are narrow and parking an iisue. All told we had an enjoyable and relaxing stay.
lyndon
24 Jun, 2019
Bridgend, UK
Enjoyed Most
Room was close to spa so noise of pumps
Nice clean hotel excellent dinner
jane
23 Jun, 2019
TauntonTaunton, UK
Enjoyed Most
Lovely location. Evening meal fantastic, very good quality. Would recommend.
Mark
23 Jun, 2019
STAFFORD, UK
Enjoyed Most
Excellent location , food superb, lovely sea view from our room
SUSAN
23 Jun, 2019
Widnes, UK
Enjoyed Most
Lovely hotel, beautiful setting. Staff all very helpful friendly and accommodating . Rooms clean comfortable with everything you need. The outdoor heated pool is Devine! Easy walk into St Ives too.
Nic
22 Jun, 2019
Edinburgh, UK
Enjoyed Most
Really friendly- perfect location and amazing food
Sally
22 Jun, 2019
Chesham, UK
Enjoyed Most
The view
Other Comments
Fantastic setting, excellent food and service. Room small and very little facilities to put away unpacked clothes, bathroom very small and no shower curtain so everything in the bathroom got wet.
Anthony
21 Jun, 2019
Fareham, UK
Enjoyed Most
Position
Other Comments
Room booked was supposed to be ‘ superior ‘ I believe it must have been part of the servants quarters when first built, as you opened the bedroom door you had to climb very steep stairway 8 steps to your sleeping area, it was a very comfortable king size bed with very little room for anything else, a small en-suite limited wardrobe space, with only very small drawers in the bedside tables for all other items of clothing. Very claustrophobic, noisy each night when the empty bar bottles where moved below our room. Railway line running just above the hotel . Newspaper ordered but failed to appear. Not very impressed at all.
Richard
19 Jun, 2019
Southampton, UK
Enjoyed Most
From start to finish the experience was amazing - so much so we have booked again. Attention to detail is key and this hotel has craked it!
Other Comments
Staff were friendly, helpful. Food excellent. Facilities were clean and modern. We seriously could not fault our stay - thank you.
Nichola
17 Jun, 2019
Plymouth, UK
Enjoyed Most
Beach Food and Staff and environment and facilities
Other Comments
Great place to chill out
Raj
16 Jun, 2019
Basingstoke, UK
Enjoyed Most
Location of hotel
Mark
15 Jun, 2019
BARNSTAPLE, UK
Enjoyed Most
The setting and the comfortable public areas
Other Comments
It took forever to order our dinner choices. We were early for our 18.45 table, so we’re encouraged to have a drink. We sat in their conservatory , with our bottle of wine, and had to ask for the menus at 19.00. After 10 minutes we asked to sit at our table and the menu was presented again, and we still had to ask to give our order,
After that all staff were very attentive and charming, BUT, we did feel that we had been ignored for being early.
DAVID
14 Jun, 2019
Lingfield, UK
Enjoyed Most
When we checked in they upgraded our room which was beautiful with a sea view,The food once again was amazing and the staff are lovely.
Other Comments
Everything about this place from start to finish is excellent,can't wait to go back again .
Marie
13 Jun, 2019
Plymouth, UK
Enjoyed Most
Position
Other Comments
Tired bedroom.
ivor
12 Jun, 2019
Buckhurst Hill, UK
Enjoyed Most
The friendly demeanour and efficiency of the staff. Excellent accommodation and good food.
Other Comments
Excellent from the time we arrived until the time we left.
Sue and Simon
12 Jun, 2019
Bristol, UK
Enjoyed Most
The site & views. The food and waiting staff were all excellent.
Other Comments
There seemed to be a lack of care & service from the reception staff. Arriving after a tiring journey with a sore damaged hip I just wanted to rest & was limping badly. Instead we were made to walk up a steep hill to accommodation away from the hotel. ( a superior room inside the hotel was on our travelzoo invoice). This alternative was out of the question due to the pain I was suffering- we had told the receptionist about it before she walked us there. So we said this accommodation was out of the question & they then placed us in a room at the top of the building (no lift). Which we had to accept. I also found a similar lack of caring in the spa & pool area although to a lesser scale. It was probably just thoughtlessness by the staff and not malicious but I often felt embarrassed & uncomfortable. Not The kind of service I have experienced at other hotels. Probably needs better staff awareness training. Otherwise the stay was faultless as has been all other travelzoo deals I’ve experienced.
Mary
11 Jun, 2019
ColchesterColchester, UK
Other Comments
Unfortunately had to complain about breakfast. Staff were very apologetic.
Jennifer
10 Jun, 2019
Looe, UK
Enjoyed Most
The lovely staff and the beautiful rooms and location.
Other Comments
100% recommend.
Staff go above and beyond to make your stay wonderful.
Will definately be back soon.
Emily
12 May, 2019
Torquay, UK
Enjoyed Most
Views
Deborah
11 May, 2019
Dorchester, UK
Enjoyed Most
Location
Sandra
11 May, 2019
Teignmouth, UK
Enjoyed Most
Our room once given the correct room
Nicola
09 May, 2019
Buckingham, UK
Enjoyed Most
Service of the employees, the beautiful surrounding and views.
Jaime
08 May, 2019
Exeter, UK
Enjoyed Most
The spa and food are incredible
Other Comments
We had booked a room in the hotel for two nights as a treat to ourselves during our annual getaway (our only time during the year when we get to leave the 4 kids at home) On arrival we were told we had been given an "upgrade" to an apartment...however due to the fact that the apartment was not in the hotel, nor was it just a room that we had been wanting, this completely destroyed the atmosphere of our getaway and left us feeling let down/disappointed. We had been looking forward to our time in the hotel as we only get this luxury once a year, and when this booking was not honoured, it certainly didn't feel like the upgrade it was meant to be.
David
08 Jun, 2019
Exeter, UK
Enjoyed Most
The up grade
Anthony
07 Jun, 2019
Bude, UK
Enjoyed Most
The dinner
Other Comments
The first room we were offered was a health and safety nightmare, is was very small with an open staircase to the room door only a meter from the side of the bed. We did request another room and got on immediately. The furniture in the conservatory was filthy with unknown stains. The Maitre D took our lunch order of two rounds of sandwich’s and for £17 I would have expected the table to have been cleaned. Seriously overpriced in my opinion.
Peter
07 Jun, 2019
Yeovil, UK
Enjoyed Most
The amazing food, dinner and breakfast.
janette
05 Jun, 2019
Weymouth, UK
Enjoyed Most
The location
Other Comments
Very good food
Trudy
04 Jun, 2019
Truro, UK
Enjoyed Most
Location and great staff.
Other Comments
Room was above kit hen/spa so had constant noise from pump room or whatever was running from the kitchens. Needed ear plugs to sleep.
John
04 Jun, 2019
CullomptonUffculme, UK
Enjoyed Most
having the use of the conservatory to enjoy the wonderful views around us!!
Other Comments
The staff were brilliant, very friendly and helpful and kind. The down side was the fact we had scaffolding outside our bedroom window obstructing the wonderful view beyond it!!
Terrence
03 Jun, 2019
Ilminster, UK
Enjoyed Most
position , overlooking carbis bay
Roger and Hazel
02 Jun, 2019
Bristol, UK
Enjoyed Most
Location and service
Other Comments
Reception staff were amazing, especially the young lady who was leaving the hotel that day who sorted out a room issue with a smile and made us feel nothing was too much trouble. Also Mel who was new was lovely very smiley and helpful. All the staff were so hardworking but gave great customer service and always with a smile!
Lynne
02 Jun, 2019
Chippenham, UK
Enjoyed Most
The location and food
Janine
01 Jun, 2019
Carrickfergus, UK
Enjoyed Most
Excellent staff and the location was superb. The staff were wonderful and so professional and nothing was too much trouble for them. We even had a short guided tour of the hotel upon arrival as this was our first visit to Carbis Bay. We were taken to our room by the receptionist which was very nice.
Other Comments
Thoroughly recommend a visit to this hotel, you will not be disappointed.
Robert
31 May, 2019
Swindon, UK
Enjoyed Most
location with spectacular views
Other Comments
Awesome place to stay with views
angela
31 May, 2019
Harlow, UK
Enjoyed Most
Location good
beverley
30 May, 2019
North Devon, UK
Enjoyed Most
We were put in a brand new mini-suite, looking on to the beach. It was beautiful, and the weather was perfect.
Other Comments
The new building is lovely, and the Bay is fantastic.
The food was great, and both reception staff and waiting staff could nt be nicer.
yvonne
17 May, 2019
Truro, UK
Enjoyed Most
Peace and quiet and being waited on
Other Comments
Room not very big
janice
17 May, 2019
Porthcawl, UK
Enjoyed Most
Location. Elegance. Food.
Christine
15 May, 2019
Kingsbridge, UK
Enjoyed Most
Room and view
Tracey
14 May, 2019
Truro, UK
Enjoyed Most
excellent service, food and accommodation, the apartment was particularly suitable and in very good decorative state - included a washing machine, dishwasher, fridge, freezer and all the other appliances one would hope for.
Other Comments
Perfect location, will definitely return.
Keith
14 May, 2019
THAME, UK
Enjoyed Most
Some aspects of this hotel are great. We were moved to a family room at the back with a balcony away from the noise of the restaurant fan outside and then were asked if we wanted to move to a sea view as there was no WiFi in the back room despite the quiet. We stayed in the room at the back as it was much larger despite missing out on a great view.
It’s a great view generally, relaxed, and slightly jaded in parts in the rooms. The staff are professional particularly in the restaurant. We were told by reception that the WiFi would be sorted out never to hear from them again but who cares with that location. The best aspect was the pool and large hot jacuzzi overlooking the ocean.
The food was great. I may be missing something but the size of the portions is very small for 60 quid for 3 courses. For us that’s not being cheffy it’s just being stingy. It will certainly save them money. A 15 pounds starter the size of my thumb nail isn’t just pretentious it’s mean.
We felt the blonde receptionist this morning could have asked us if we had enjoyed our stay. Very basic client oriented politeness.
All in all lovely place from which to say goodbye to West Cornwall.
Thank you.
Other Comments
Some aspects of this hotel are great. We were moved to a family room at the back with a balcony away from the noise of the restaurant fan outside and then were asked if we wanted to move to a sea view as there was no WiFi in the back room despite the quiet. We stayed in the room at the back as it was much larger despite missing out on a great view.
It’s a great view generally, relaxed, and slightly jaded in parts in the rooms. The staff are professional particularly in the restaurant. We were told by reception that the WiFi would be sorted out never to hear from them again but who cares with that location. The best aspect was the pool and large hot jacuzzi overlooking the ocean.
The food was great. I may be missing something but the size of the portions is very small for 60 quid for 3 courses. For us that’s not being cheffy it’s just being stingy. It will certainly save them money. A 15 pounds starter the size of my thumb nail isn’t just pretentious it’s mean.
We felt the blonde receptionist this morning could have asked us if we had enjoyed our stay. Very basic client oriented politeness.
All in all lovely place from which to say goodbye to West Cornwall.
Thank you.
Peter
29 May, 2019
Carlisle, UK
Enjoyed Most
The food and setting.
Other Comments
Disappointed with size of room and that there was scaffolding outside the window. No notification given that this would be there.
Julie
28 May, 2019
Exeter, UK
Enjoyed Most
Walking on the white sand beach after breakfast.
Other Comments
Friendly and helpful staff. Very nice hotel practically on the beach.
We had a lovely time but a couple of negatives for the hotel are, there is no lift and not enough car parking for hotel guests.
Ann
27 May, 2019
blackburn, UK
Enjoyed Most
Being right on the Beach. Wonderful view of the sea.
Other Comments
The staff were very attentive.
Sue Johnson
26 May, 2019
Newton Abbot Devon, UK
Enjoyed Most
The views were amazing
Other Comments
We were booked into a superior room, the room although nice enough for two nights, Just wondering what the difference between a classic and superior room is?
Debby
14 May, 2019
Bristol, UK
Enjoyed Most
Everything was perfect
john
14 May, 2019
Sutton Coldfield, UK
Enjoyed Most
Having a drink on the terrace and enjoying the view
Other Comments
Downside the Carbis Bay Hotel is situated down a steep access road, if you are not confident on hills and single track roads you should be made aware of this. However when you get there you discover it is well worth the effort
david
13 May, 2019
Deal, UK
Enjoyed Most
The stunning location
Other Comments
Room very small
Julie
13 May, 2019
Gloucestershire, UK
Enjoyed Most
Being upgraded to a lovely apartment!
Other Comments
Very comfortable bed, lovely food and friendly staff.
I
12 May, 2019
Poole, UK
Other Comments
Unhelpful and abrupt female restaurant manager, dreadful Spa changing room for expensive treatments, had to walk through restaurant in Spa dressing gown to go to room to get changed whilst people were having lunch as only one person could use shower and have the room required to change, no privacy, food disappointing, raw mushrooms at breakfast, over cooked batter with dry tasteless fish at dinner, asked to change tables at dinner told no despite plenty of empty tables and then when asked, informed abruptly, fully booked, we booked our table 4 months in advance, had to eat dinner with staff brushing past either side of our table consistently, to close to other tables so no privacy for conversation so rushed our meal to get away as soon as we could as could not relax, light bulbs in room corridors were out and not changed in three days, dirty glasses left in corridor, room coffee cups not cleaned and tea/coffee not replenished, view of beech spoilt by new apartments, noise from building works, no atmosphere in bar and conservatory far to hot to eat breakfast and afternoon tea, sun in my eyes the whole time. Sun loungers need pads as not comfortable. Reception welcome friendly but no greeting from staff as you walked past, miserable faces, weddings take priority, could not use the beech restaurant as advertised as booked out for private party. Tv in room too small and in a silly location, had to move bed to watch it. Not a deluxe hotel as sold.
lisa
26 May, 2019
cardiff, UK
Enjoyed Most
Location
Other Comments
Lovely place
Gillian
26 May, 2019
Romiey, UK
Enjoyed Most
Probably the food
Other Comments
Looking forward to our next stay at this lovely hotel in a beautiful setting
Kevin
25 May, 2019
Beds, UK
Enjoyed Most
The views and the restaurant
Alison
25 May, 2019
Topsham, UK
Enjoyed Most
Fantastic location, great food
Other Comments
Marked down the room a bit. No lift and 40 stairs to our room was heavy going and the tiny bathroom meant sitting side saddle on the toilet!
Robert
25 May, 2019
Newquay, UK
Enjoyed Most
The beautiful beach views and excellent restaurant
Alison
24 May, 2019
Topsham, UK
Enjoyed Most
Lovely hotel in fantastic location overlooking a beautiful sandy bay, with easy walking access to St Ives.
Other Comments
Classic rooms are a bit on the small side so advisable to opt for a superior room. These also seem to differ in size so worth checking with hotel beforehand about type of room you'll be getting. Very comfy beds.
Main hotel not suitable for guests with mobility problems as there is no lift.
John
24 May, 2019
Bexley, UK
Enjoyed Most
Beautiful location on the beach and amazing food
Shaun
22 May, 2019
Coleford, UK
Enjoyed Most
Outdoor heated swimming pool and hydrotherapy tub. Good food.
Other Comments
Wonderful location
Lorraine
22 May, 2019
Plymouth, UK
Enjoyed Most
Beautiful beach, fantastic location and easy access to get into town......walking, train or taxi
Diane
22 May, 2019
Porthcawl, UK
Enjoyed Most
The spa facilities were very good, especially the outdoor jacuzzi and heated pool. The staff were very friendly and helpful and nothing was too much trouble
Other Comments
Our room was next to a noisy system and obviously not the best position but we have been offered an upgrade if we revisit. (,We didn't complain)
Diana
22 May, 2019
Bristol, UK
Enjoyed Most
Location and spa
Other Comments
Not quite as enjoyable when there is a function on at the same time
Digby
20 May, 2019
Penn, UK
Enjoyed Most
The location and the food
Other Comments
The staff were all very friendly and helpful
Gillian
20 May, 2019
Bampton, UK
Enjoyed Most
Venue and food
Steve
19 May, 2019
Bexley, UK
Enjoyed Most
Fantastic sea view and private beach
Other Comments
Excellent food and service
Theresa
18 May, 2019
Torrington, UK
Enjoyed Most
Everything
Other Comments
The hotel, the staff, the service, the spa were all excellent. We can’t wait until another offer comes up on travelzoo!
Kevin
18 May, 2019
Exmouth, UK
Enjoyed Most
The service is excellent, staff are so friendly and helpful.
Shona
18 May, 2019
Hayle, UK
Enjoyed Most
The location
Other Comments
Excellent service and wonderful location.The spa was amazing too.
Paula
07 May, 2019
Exeter, UK
Enjoyed Most
The welcome and tour of the hotel made us feel very welcome and provided all the information we needed to make then most of our stay
Other Comments
I felt instantly relaxed in the spa which captures every ray of sun. The restaurant was pretty good too.
Keith
05 May, 2019
Bridgwater, UK
Enjoyed Most
The Spa and views
Other Comments
Lovely spa, would be good to get some more deals
Beth
05 May, 2019
Berkhamsted, UK
Enjoyed Most
The food was excellent
Other Comments
A very relaxing place - with a fantastic view
Les
05 May, 2019
Dorchester, UK
Enjoyed Most
The restaurant staff were very polite and friendly. It’s location overlooking a world class beach.
Other Comments
Our room. Had I paid the full, listed price for our room I would have been asking for my money back. I’d requested a twin, superior room but was given a room with a king size bed and a small, child size bed in an alcove. Our ‘superior’ room did not resemble the online photo. The furniture was old, dark and needed replacing. There was no wardrobe, just a very small built in cupboard with those very annoying hangers that have to be unhooked, so they can’t be stolen. However the worse fact was that our room was above a very noisy industrial, extractor unit next to the kitchen. The noise was constant and the unit wasn’t switched off until 1.30 am on the second night and 11pm the first night. When we were shown the room on arrival I asked if they had an alternative because of the noise. I was shown a classic room which was small, dark and overlooked a hedge of brambles and foliage. I declined this. The Travelzoo deal I had booked a few months previously stated a Superior room with a sea or garden view. We did have a partial sea view which was appreciated. The bathroom was ‘tired’ with cracked bath panels. I am a petite lady but my knees almost touched the side of the bath when sitting on the loo, goodness knows how a large man coped. I am a vegetarian/vegan which I had stated on my Travelzoo booking form. However the 2 vegetarian main course options were inedible. Both over fussy with no substance. The grated carrot rosti was smothered with green pesto and chopped tomatoes and very greasy. I sent it back. The second night I had a large plate of penne pasta with some tiny pieces of fried onion and bits of mushroom in it. I had declined the creme fraiche dressing. There are many vegan options to creme . There are millions of vegetarians and vegans in the UK so the chef needs to do some culinary homework. The vegetarian sausage at breakfast was tasteless and probably the cheapest on the market. I can recommend alternatives as I’ve been a vegetarian for 47 years.
Sally
04 May, 2019
Sidmouth, UK
Enjoyed Most
Location and restaurant
Robert
03 May, 2019
Cardiff, UK
Enjoyed Most
Excellent food and value
Peter
02 May, 2019
Chepstow, UK
Enjoyed Most
The view
Other Comments
Beautiful location. Great staff and fabulous spa
esther
30 Apr, 2019
Stratford-upon-Avon, UK
Enjoyed Most
There were so many highlights but the staff are always very accommodating, they even allowed us to have a drink in the new champagne bar prior to the grand opening this week. Accommodation is always clean and the food in The Sands restaurant was superb!
Other Comments
Leslie in the hotel reception was particularly helpful and very customer focused.
We can't wait to return later this year.
Neil
29 Apr, 2019
Weston-super-Mare, UK
Other Comments
Room was not as advertised. They ended up putting us in a self catering apartment which was yes, next to the beach but a few minutes walk from the hotel facilities. The apartment was quite old but I managed to sort out the heating, the boiler was actually switched off. The plug in the bath did not seat properly meaning the water would run out before it could fill up.
Also we were not informed about the inclusive dinner while booking in and when j broughtbit up was actually booked into the wrong restaurant. Very disappointed with this experience.
29 Apr, 2019
Cornwall, UK
Enjoyed Most
The attention given by all the staff.
Other Comments
First class and friendly service from all of the staff, from front door, reception and bar through to the restaurant. The meals were excellent too.
Liz
27 Apr, 2019
Tavistock, UK
Enjoyed Most
Quality of the Hotel and the position ,just idyllic setting.They do
Other Comments
They do need a lift , but still wonderful.
Janet
27 Apr, 2019
Devon, UK
Enjoyed Most
Spa
Other Comments
We had disturbed sleep first night as the security light outside our room kept coming on.
Room small and only 1 bath towel.
Paula
26 Apr, 2019
Oldland Common, UK
Enjoyed Most
Great location with top service and lovely food.
Other Comments
This was such a good deal and really was top notch, we even got a room upgrade, highly recommended!
Simon
24 Apr, 2019
Saint Austell, UK
Enjoyed Most
The proximity to the beach and the service - friendly and helpful
Other Comments
there were no lifts to our room on the 2nd floor - my husband is 80 and I am 77 years old. We found it very difficult. Also, the bathroom of our "superior" room was so small, we had to sit sideways on the loo and the shower was so small, I banged my elbows on the the water controls when shampooing my hair. Also no shelf in the shower for soap etc. Otherwise, we loved it.
22 Apr, 2019
Buckinghamshire, UK
Enjoyed Most
Ambience in dining room, great food and fabulous location.
Other Comments
Could do with a little updating but on the whole a great location.
Carol
20 Apr, 2019
Whitley Bay, UK
Enjoyed Most
Wonderful location and superb staff
Julia
20 Apr, 2019
Exeter, UK
Enjoyed Most
Amazing location, amazing food, really great place
Other Comments
We love staying at the Carbis Bay and are already planning our next visit!
Anthony
19 Apr, 2019
Leicester, UK
Enjoyed Most
Greetings and warm staff. Superb situation and easy to find.
Phil
17 Apr, 2019
Bristol, UK
Enjoyed Most
The location
Other Comments
We were expecting a small room having paid such a reasonable price for the package but when we arrived we were allocated a junior suite which was fantastic. The hotel was beautiful and the meal delicious. We will certainly be looking for another deal on Travel Zoo for this hotel.
Sharon
15 Apr, 2019
Newton Abbot, UK
Enjoyed Most
Facilities--staff
Other Comments
Room and bath very small--superior ??? Food overpriced and poor---we both sent our main meals back. Not told of extensive renovations being carried out.
leon
14 Apr, 2019
abergavenny, UK
Enjoyed Most
The service is outstanding and we had an amazing room upgrade
Elizabeth
09 Apr, 2019
Aylesbury, UK
Enjoyed Most
The location is great, however, the owners are currently completing the building of a block of apartments on the beach front which, once complete, will really spoil the view of the hotel from the beach and vice versa. I would think that some of the rooms that have a sea view now will lose that view when the new blocks are complete
Other Comments
The bed in our room wasn't that comfortable, it was a queen size with two single matress' rather than one. We were very disappointed with our check out. There were additional items added to our bill that weren't ours. It was quite clear to see that they weren't ours because they were for items purchased at the same time but in different restaurants in the hotel. Rather than dealing with this after we had left, the receptionist had us wait in reception for at least 10 minutes while she checked it out with the restaurant Manager. For such an exclusive hotel as this, she should have accepted our word, after all they did take a scan of our credit card when we arrived which is their standard practice, rather than keep us waiting.
Paul
08 Apr, 2019
Milton Keynes, UK
Enjoyed Most
The dinner.
Other Comments
Outdoor spa facilities not very good. Pool cold need an indoor pool.
louisa
06 Apr, 2019
Paignton, UK
Enjoyed Most
The Ambience The staff Everyone is so friendly and it’s so easy to completely relax.Loved it.
Mary
06 Apr, 2019
Plymouth, UK
Enjoyed Most
Location
Lorraine
06 Jan, 2019
Stockport, UK
Enjoyed Most
The service was great. We did have an issue with one of the meals which was not great. Our comments were fed back to the manager and chef which were followed up the next day when we checked out. It was a positive response to a disappointing meal. We were pleased that it had been dealt with.
Jane
06 Apr, 2019
Cullompton, UK
Enjoyed Most
Staff were outstanding
denise
06 Apr, 2019
Exeter, UK
Other Comments
There were major building works in progress which will impact the beach in future. The access road is very narrow and very steep.
Leslie
05 Apr, 2019
Saltash, UK
Enjoyed Most
The sea view
victoria
04 Apr, 2019
Warminster, UK
Enjoyed Most
Everything! The setting, the service, the food, the accommodation, all superb!
Other Comments
This has to be our best ever Travelzoo offer and we've had some great ones! We expected a nice room but ended up in a three bedroomed cottage! Fabulous! The three course dinner was superb too. Definitely want more deals here!
Arthur
03 Apr, 2019
Stoke-on-Trent, UK
Enjoyed Most
Proximity to the beach - amazing views!
Other Comments
Disappointing not to be able to check in until 5pm meaning that we had no time to use the facilities :(
Sharon
02 Apr, 2019
Truro, UK
Enjoyed Most
The food and the service was excellent . The beach and the view across the bay was stunning.
colin
01 Apr, 2019
Plymouth, UK
Enjoyed Most
Jacuzzi looking over water
Patricia
01 Apr, 2019
Bristol, UK
Enjoyed Most
Service and location are excellent
Laurence
01 Apr, 2019
Gunnislake, UK
Other Comments
Food a little too fussy and over the top!
Geraldine
01 Apr, 2019
Bristol, UK
Enjoyed Most
Relaxing and a good dinner
Alexander
01 Apr, 2019
Warwick, UK
Enjoyed Most
The sea view room & dinner
Other Comments
A magnifying mirror in bathroom would have been helpful.
Charlayne
30 Mar, 2019
Lostwithiel, UK
Enjoyed Most
Excellent location
Terry
29 Mar, 2019
Bristol, UK
Enjoyed Most
Fantastic room
Other Comments
Very friendly and helpful staff
Richard
29 Mar, 2019
Salisbury, UK
Enjoyed Most
The location, the Beach Restaurant and the fact that we were given a beach side room in a lodge rather than a garden view room. Very helpful staff.
James
28 Mar, 2019
Glastonbury, UK
Enjoyed Most
Location
mrs maxine
27 Mar, 2019
Taunton, UK
Enjoyed Most
Friendly and courteous staff. Standard of accommodation.
Other Comments
Staff very helpful and nothing too much trouble to make guests stay enjoyable.
David
27 Mar, 2019
Torrington, UK
Enjoyed Most
The hotel is just lovely - great food, staff and rooms. Located right by the beach, I loved it.
Other Comments
The staff were very welcoming, attentive and efficient. The hotel is bright and airy with a relaxed atmosphere.
CL
24 Mar, 2019
Swindon, UK
Enjoyed Most
Location
claire
24 Mar, 2019
Saint Austell, UK
Enjoyed Most
The sea view
Sarah
23 Mar, 2019
Gloucester, UK
Enjoyed Most
Upgraded to a luxury cottage
Other Comments
Some building work at the hotel, so parking a little squeezed but didn’t tip our enjoyment
Lynn
23 Mar, 2019
iron acton, UK
Enjoyed Most
Not a lot
Other Comments
The hotel is currently a building site, the first room we were offered was too small, we couldnot get a booking in resturant, the food choice and quality was poor , the carparking was difficult and on made up land, the staff were OK. This was disappointing it should have been better than poor to fair
Alan
23 Mar, 2019
Torquay, UK
Other Comments
The building works did not add to the ambience!
David
22 Mar, 2019
Cheltenham, UK
Enjoyed Most
Feeling of well being and relaxation
Other Comments
Love the area around and views from the hotel
Amanda
20 Mar, 2019
Newton Abbot, UK
Enjoyed Most
The acçomodation
Other Comments
We had an amazing stay everything was lovely .
Chris
20 Mar, 2019
Plymouth, UK
Enjoyed Most
The location of hotel is superb
christine Jane
20 Mar, 2019
Worcester, UK
Enjoyed Most
“The Staff were excellent “
“The relaxed friendly atmosphere”
Everything was perfect!
Could not fault snything.
margaret
16 Mar, 2019
swindon, UK
Enjoyed Most
Staff and the food was outstanding
Other Comments
Staff and the food was outstanding
Richard
15 Mar, 2019
Liskeard, UK
Enjoyed Most
The friendliness and helpfulness of all the staff.
Other Comments
A superb couple of days spent at the hotel. A very unexpected upgrade was cherry on the topping!!
The new beach apartments however restrict and somewhat spoil the beautiful view from the dining areas.
We would definitely make a return visit
john
14 Mar, 2019
godstone, UK
Enjoyed Most
Food was amazing
Other Comments
Receptionist a bit frosty. Asked if we would like to book a table for dinner and advised that only had 6pm or 8.45pm. I said that was too early and too late and she said we should have had an email from the hotel advising to book. I said that I didn’t have any email from the hotel and she said no we wouldn’t have as we booked through a third party and that they wouldn’t of had my details despite the hotel calling me on the day I had booked. Anyway they sorted a table for us for 7.30 but the start of our celebration week was already soured. Rooms are looking very tired and need some refurbishment. Spa was great as was the member of staff working there. Staff in the restaurant needed a special mention as they were fantastic and made the stay for us.
Debbie
14 Mar, 2019
Falmouth, UK
Enjoyed Most
Location and food
Other Comments
Amazing location, sea view with a private beach and attentive staff serving delicious food
Phil
13 Mar, 2019
Newton Abbot , UK
Enjoyed Most
Evening meal was exceptional. Friendly welcome & tour of hotel
Lisa
11 Mar, 2019
RedruthRedruth, UK
Enjoyed Most
The food was amazing
Other Comments
The staff were very helpful nothing was to much trouble.
Louisa
10 Mar, 2019
Taunton, UK
Enjoyed Most
Relaxing atmosphere, location.
Other Comments
The menu has changed radicslly since our last visit. Dishes over fancy and too expensive. I know well enough about fine but dining but disappointed two nights out of three. Would return on a B&B basis but would enjoy dinner elsewhere. Staff very good on the whole.
Sylvia
09 Mar, 2019
BARNSTAPLE, UK
Enjoyed Most
Great value offer from Travel Zoo
Katie
09 Mar, 2019
Bodmin, UK
Enjoyed Most
Restaurant was lovely with fantastic views
Other Comments
Lovely stay staff all very accommodating and pleasant
Gina
04 Mar, 2019
Paignton, UK
Enjoyed Most
Suite Room and spa
Other Comments
Beautiful hotel
Sophie
04 Mar, 2019
Torpoint, UK
Enjoyed Most
Breakfast
Other Comments
Rooms very tired and cramped, flaking paint etc. Very poor service from reception during check in.
James
04 Mar, 2019
Plymouth, UK
Enjoyed Most
Food
Other Comments
Staff were great
Guy
02 Mar, 2019
Somerton, UK
Enjoyed Most
The location.
Other Comments
Everything about it, we were upgraded on arrival a pleasant surprise even though we were on the Travelzoo deal. An ideal location right on the beach with the local train to nip into St Ives whenever you want to.
David L
01 Mar, 2019
Torquay, UK
Enjoyed Most
Location, 20 mins walk from st Ives, stunning beach, beautiful room, crisp sheets and towels, fantastic!
NINA
26 Feb, 2019
Plymouth, UK
Other Comments
Lack of parking
jemma
25 Feb, 2019
Saltash, UK
Enjoyed Most
We were upgraded to a beautiful lodge just metres from the beach
Angela
25 Feb, 2019
Stoke-sub-Hamdon, UK
Enjoyed Most
The location was amazing
Other Comments
We asked to be re located as the room was outside of the kitchen exhaust ventilation system, we moved to a quiet room on the other side of the hotel, unfortunately we had no light in the table lamp, the tap in the bathroom was broke and no slippers were provided, we were made to wait 65 minutes for our main course which the waitress apologised on several occasions, apart from that we had a lovely time on my birthday and yes we will return.
Vivien
25 Feb, 2019
Plymouth, UK
Enjoyed Most
Location and food
Other Comments
Everything was to a high standard
Christopher
21 Feb, 2019
Yeovil, UK
Enjoyed Most
relaxing atmosphere
Amanda
20 Feb, 2019
Newton Abbot, UK
Enjoyed Most
The Beautiful Beach and scenery. The outdoor heated pool and hot tub.
Other Comments
Beautiful hotel , friendly staff. Amazing beach and plenty of walks .
Vanessa
01 Jan, 2019
Plymouth, UK
Enjoyed Most
Beautiful location, lovely hotel very nice staff, rooms a bit tired but still nice
Colin
23 Dec, 2018
Exmouth, UK
Enjoyed Most
Many things but mainly views and location.
Other Comments
The staff were superb, especially the ones on reception. Service at breakfast was a little chaotic but didn't detract from the experience although some guests complained loudly. Had a lovely crab sandwich and cream tea in the afternoon. Dinner was pleasant and more leisurely.
Overall, great value from Travelzoo.
Kathryn
19 Feb, 2019
NEWTON ABBOT, UK
Enjoyed Most
Lovely warm welcome, Fantastic room with a stunning sea view. All the staff were friendly and welcoming
Ann
18 Feb, 2019
hertfordshire, UK
Enjoyed Most
The mussels were fabulous as was the breakfasts...
Ann
18 Feb, 2019
Bristol, UK
Enjoyed Most
Everything-the food, the staff,the room
Other Comments
As it was Valentine's Day they even went to the trouble of giving red roses to all the ladies at dinner and had a pianist playing very appropriate music
Christopher
16 Feb, 2019
Lostwithiel, UK
Enjoyed Most
The peace and quiet
Other Comments
All very relaxing
Lovely staff
Jo
15 Feb, 2019
Penzance, UK
Enjoyed Most
The location on the beach. The hotel staff are very attentive and we were well looked after.
Other Comments
The lodges are spectacular and worth considering
Lorraine
14 Feb, 2019
Bristol, UK
Enjoyed Most
Proximity to the beach. Restaurants
Other Comments
Staff in main restaurant were extremely helpful, personable and friendly
Andrew
14 Feb, 2019
Totnes, UK
Enjoyed Most
Beautiful surroundings, fabulous food and very friendly and accommodating staff
Sarah
12 Feb, 2019
Tavistock, UK
Enjoyed Most
Super attentive staff. Lovely location.
Other Comments
Food we had looked superb but was actually a little dry and underseasoned. Good value at the Travelzoo inclusive price.
Martin
12 Feb, 2019
Paignton, UK
Enjoyed Most
location
Stephen
11 Feb, 2019
Newquay, UK
Enjoyed Most
Upgraded to apartment-
Lynne
10 Feb, 2019
Paignton, UK
Enjoyed Most
Food & wine
Other Comments
On registration we were relieved of £50 to cover any in house expenses. Upon leaving what we had spent was charged AGAIN - with a promise for the £50 to be reimbursed. We still await that reimbursement - it's now become an non-negotiated LOAN ! Hotel was busy - so this is a clever way of creating a working fund !!!
Christopher
09 Feb, 2019
Falmouth, UK
Other Comments
Location is excellent, friendly staff
Jane
09 Feb, 2019
Penryn, UK
Enjoyed Most
Food, View and Staff were great.
Deborah
07 Feb, 2019
Bodmin, UK
Enjoyed Most
Staff were wonderful
Other Comments
Great time, could do with more hooks and shower shelf in apartments
Newton
06 Feb, 2019
Bristol, UK
Enjoyed Most
Great menu
Other Comments
Would thoroughly recommend
Nicholas
05 Feb, 2019
Curdridge, UK
Enjoyed Most
The view
Florence
03 Feb, 2019
Torquay, UK
Enjoyed Most
Location and good service
Other Comments
Problem with heating on one of the coldest nights of the year and the hotel did seem to be a bit chilly throughout but when reported to reception the maintenance person that came to sort it out was very efficient and friendly.
Angela
03 Feb, 2019
Exeter, UK
Enjoyed Most
Staff is very welcoming. Shame it feels understaffed at breakfast.
Maria
28 Jan, 2019
Plymouth, UK
Enjoyed Most
Beauty treatments at the spa
Other Comments
Not as good as our last visit. 2nd night dinner was disappointing. Husband is not mobile and only room they had involved 16 steps which was difficult for him! Lacks a lift.
Fiona
27 Jan, 2019
Kingsbridge, UK
Enjoyed Most
The hot tub at night is great pity pool was out of service
Phil
27 Jan, 2019
North Bovey, UK
Enjoyed Most
Luxury
Other Comments
The staff where very attentive, especially the lady in the spa who went to the bar to get us some drinks!
Shaun
23 Jan, 2019
Torpoint, UK
Enjoyed Most
Everything. We were upgraded to a lodge which was unbelievable
Other Comments
Could not fault anything the spa treatment, food, Lodge staff were amazing. thank you for making my 60th birthday so memorable.
Erica
21 Jan, 2019
Teignmouth, UK
Enjoyed Most
Just everything is amazing.
Marie
18 Jan, 2019
Plymouth, UK
Enjoyed Most
The Spa facilities and the amazing view.
Jakie
07 Jan, 2019
Helston, UK
Enjoyed Most
Very relaxing and excellent service
Joanna
07 Jan, 2019
Truro, UK
Enjoyed Most
Everything
Heather
18 Dec, 2018
Plymouth, UK
Enjoyed Most
Location
Other Comments
Superb location and food
Robin
10 Dec, 2018
Exmouth, UK
Enjoyed Most
The spa area is a nice place to be.
Other Comments
Bad service in General,booked a reservation at the restaurant 4 weeks prior them told the night before our stay there was a Xmas party and they would prefer us to move to a different restaurant. Staff was rude and unhelpful.
Jamie
03 Dec, 2018
Plymouth, UK
Enjoyed Most
Carbis bay holds some great memories from past occasions and this hotel has always performed and made our stay extra special in one way or another.
Other Comments
We were in a refurbished room 102 which was lovely. Our only negative point was that the mattress was so firm that we didn't sleep well at all. Also, on Saturday 1st December there was a Christmas party so the place was absolutely rammed and you couldn't get to the bar to order a drink. In the morning, there were Christmas songs being played from 7.30am which was a little early for a Sunday! We did bring this to their attention by leaving a message at reception but it continued...!!
Neil
03 Dec, 2018
Weston-super-Mare, UK
Enjoyed Most
relaxing atmosphere, great staff
Other Comments
machine noise at night from laundry room, although this was sorted by helpful night porter .
stephen
03 Dec, 2018
Preston, UK
Enjoyed Most
Superb location. Good restaurant food. Very helpful staff
N B
02 Dec, 2018
Sidmouth, UK
Enjoyed Most
Staff, very professional. Great feeling to the hotel.
Andrew
01 Dec, 2018
PlymouthPlymouth, UK
Enjoyed Most
Fabulous food and service
Deborah
26 Nov, 2018
Exeter, UK
Enjoyed Most
Friendly staff, nice restaurant, love the Spa, best of all the beachfront position of the Hotel and the best walk in the world - the coastal path to St Ives
Other Comments
The bedrooms would benefit from a refresh
Marion
20 Nov, 2018
stonehouse, UK
Enjoyed Most
We had a lovely relaxing break, lovely food, especially the breakfast and the staff were all helpful, professional and friendly.
Lesley
19 Nov, 2018
Callington, UK
Enjoyed Most
Everything!!
Other Comments
Beautiful location.....friendly staff and amazing food. The spa is really nice too. you cant go wrong
Phill
19 Nov, 2018
Helston, UK
Enjoyed Most
Celebrating our 21st wedding anniversary
Other Comments
The only negative thing is that we were not sure if booking with Travelzoo was the reason our room was on the second floor furthest away from the stairs with the train line outside the window!! It was a beautiful room though!
Jane
18 Nov, 2018
Cullompton, UK
Enjoyed Most
We enjoyed the individual and unique nature of this hotel
Other Comments
There are building works taking place in various locations which make for a slightly less relaxing atmosphere
Linda
16 Nov, 2018
Truro, UK
Enjoyed Most
The setting was amazing and the main reason for booking it. The hotel reception staff where perfect as where the staff in the spa and couldn't be more helpful. The service and atmospherre in the restaurant wasn't great and the quality of the food was mixed.
Other Comments
The superior room was pretty small, although nicely presented. The bathroom was tiny and impossible to enjoy being in.
Marcus
12 Nov, 2018
Bristol, UK
Enjoyed Most
The breakfast was to die for
Other Comments
The service wasn't as good as it should have been. But everything else was spot on
Thea
12 Nov, 2018
Saint Agnes, UK
Enjoyed Most
Location & food which was excellent
Other Comments
Wonderful hotel everything was first class only one issue, our "superior" room was small.
Michael
11 Nov, 2018
Leeds, UK
Enjoyed Most
Relaxed atmosphere, efficient and friendly staff, modern, light and airy bedrooms with comfortable bed, good quality furnishings throughout the hotel, clean and immaculate in all areas. Excellent food and wine.
Other Comments
We’ve stayed at the Carbis Bay hotel many, many times over the years. Its an exceptionally well run hotel with efficient and friendly staff. Even through there is a huge expansion of building work taking place at the front of the hotel, this did not spoil, in any way, our stay and would thoroughly recommend this hotel.
Carol
10 Nov, 2018
Camborne, UK
Enjoyed Most
The lovely staff. The delicious food. Very comfortable room.
Other Comments
Your staff are all very professional and helpful but are also very friendly and kind.
Carol
09 Nov, 2018
Canterbury, UK
Enjoyed Most
Location and dining
Rosalyn
09 Nov, 2018
WokingWoking, UK
Enjoyed Most
very convenient for coast path and train station
the hotel Beach restaurant excellent
Other Comments
VERY disappointed with Room situated in an annex overlooking the car park
noisy at times due to building works
MR D
07 Nov, 2018
Braunton, UK
Enjoyed Most
Lovely friendly atmosphere
Ann
07 Nov, 2018
Liftonvon, UK
Enjoyed Most
Location.
Connie
04 Nov, 2018
South Petherton, UK
Enjoyed Most
Breakfast was fabulous
Judith
04 Nov, 2018
Truro, UK
Enjoyed Most
Dinner
Phil
04 Nov, 2018
Newton Abbot , UK
Enjoyed Most
THe service
Other Comments
Good hotel with excellent service. The view from the excellent conservatory to the beach has been seriously damaged by the new extra apartments and room being built directly in front of the building
Terence
03 Nov, 2018
Kenilworth, UK
Enjoyed Most
Ambience, staff for whom nothing was too much trouble
Sarah
02 Nov, 2018
Bristol, UK
Enjoyed Most
The amazing view and outstanding food.
Other Comments
Staff are fabulous.
Sally
01 Nov, 2018
Orpington, UK
Other Comments
The new building right on the beach is a monstrosity. This is sheer greed from the owners. It was initially refused planning permission, but as always money speaks loudest. The privately owned beach was totally unspoilt, with other buildings on the hillside nestling into the contours. The new building totally changes the view of the beach from the hotel and the sea view bedrooms, even on the top floor. Locals call it "the factory". Bigger, better (very very questionable!), more, more, more is the nature of the game it would seem. What a huge shame for this otherwise superb hotel. I would only recommend the hotel cautiously to others because of these reservations about the new building
Jane
31 Oct, 2018
Bristol, UK
Other Comments
The extra touches added when I had said it was my husbands birthday.
31 Oct, 2018
Devon, UK
Enjoyed Most
We really enjoyed our meal in the Sands Restaurant on the first night
Other Comments
We didn't enjoy that our 'SUPERIOR ROOM' was right next to a fan from the Spa, which was extremely noisy. We were offered a move of rooms, but it didn't have the sea view, BUT we were told by the receptionist that the fan stopped at 9pm and didn't restart until 9am the next day. At 11pm that evening we had to call down to receptionist to ask if it could be turned off, it did. But it came on way before 9am the next morning. The same thing happened the next night = very disappointing as we were there for a couples escape. We also had to move the table in the room and found a chocolate left by the previous occupants. We left it there, it was still there the next day...disappointing.
Alan
30 Oct, 2018
Reading, UK
Enjoyed Most
The views!
Amelia
30 Oct, 2018
Exeter, UK
Enjoyed Most
Lovely hotel and the scenery amazing
Gary
29 Oct, 2018
Bury, UK
Enjoyed Most
Our wonderful bedroom with a view of the sea.
Other Comments
The staff were helpful and friendly. The swimming pool and spa was enjoyable and relaxing, I love the pool with such a great view. Our bedroom was wonderful, I would recommend room 210 to everyone. My daughter and I had a restful and happy few days in your beautiful hotel. Thank you very much for your hospitality.
Richard
27 Oct, 2018
Torquay, UK
Enjoyed Most
Location - excellent customer service - good food
Other Comments
Only slight downside was that there is work being carried out in and around the hotel at the moment
Sue
27 Oct, 2018
Brixham, UK
Enjoyed Most
Location and lovely restaurant
Andrew
27 Oct, 2018
Plymouth, UK
Enjoyed Most
everything apart from breakfast
David
26 Oct, 2018
Truro, UK
Enjoyed Most
Quality of food
Other Comments
Location perfect. Staff very well trained and personable. Lovely old building with a history
anthony
26 Oct, 2018
Marlborough, UK
Enjoyed Most
Friendly attentive staff. Beautiful location and outlook.
Ruth
26 Oct, 2018
Gloucester, UK
Enjoyed Most
We loved the location, beach, swimming pool, hot tub, food, staff, etc, etc
Other Comments
Beautiful hotel. We were treated like royalty throughout our stay. Won’t hesitate to return.
Julia
24 Oct, 2018
Ivybridge, UK
Enjoyed Most
Location and history of the hotel
Helen
24 Oct, 2018
Coleford, UK
Enjoyed Most
Location and original features of the hotel
Other Comments
Staff really friendly and helpful, food amazing
Fiona
23 Oct, 2018
Cullompton, UK
Enjoyed Most
The room was lovely, view was amazing and dinner was beyond delicious.
Other Comments
We all enjoyed spa treatments and they were some of the best I have ever had. Perfect birthday.
vanessa
23 Oct, 2018
Taunton, UK
Enjoyed Most
being able to enjoy a stroll to beach
Other Comments
Maybe the type of food is not quite what we expected, but also not quite up to the standard for that type of fine dining.
Have said Yes to a return, but feel it would only be on an offer price
Ann
23 Oct, 2018
Wellington, UK
Enjoyed Most
Location
Other Comments
Breakfast not as good as list time.
Stephen
22 Oct, 2018
Tavistock, UK
Enjoyed Most
its location
neil
22 Oct, 2018
Birmingham, UK
Enjoyed Most
Hot tub
Other Comments
Staff are very friendly and helpful.
Samantha
21 Oct, 2018
Bodmin, UK
Enjoyed Most
Location was great. Hotel well run and efficient.
Diane
21 Oct, 2018
Dawlish, UK
Enjoyed Most
Everyone is very friendly.
Peter
19 Oct, 2018
Hove, UK
Enjoyed Most
Staff friendliness
Other Comments
Beach Club Restaurant was an excellent alternative to the main hotel dining room. Spa was excellent for treatments. Lack of indoor pool/jacuzzi/gym was a slight downside, otherwise all good.
Kevin
19 Oct, 2018
Bristol, UK
Enjoyed Most
The location & view. Food was good but not exceptional.
Other Comments
Generally the building is "tired" looking and my room was disappointing. Nice bed linen & shower but not as welcoming as I would have liked. No-one visible in a management role overseeing things. Not up to its claim to be luxury. Also, as with many establishments, they need to learn to accept and welcome single travellers - I felt at times as if I must have two heads when it was obvious they found it strange I was on my own!!
Jane
19 Oct, 2018
berkshire, UK
Enjoyed Most
Excellent food and service - thank you for the upgrade!
Rachel
18 Oct, 2018
Exeter, UK
Enjoyed Most
food & service
Other Comments
Need a shuttle bus to the train station for older people who can't get up the hill. Or for people with luggage. The location of the hotel is fabulous but restricts some people from getting there easily, unless you order a taxi.
tony
18 Oct, 2018
Bristol, UK
Enjoyed Most
Views
Good food and drinks
Ritu
16 Oct, 2018
Eastington, UK
Enjoyed Most
The location right next to the beach and spa facilities were great, staff were attentive and friendly
Other Comments
Had a great stay would definitely go back
Rachel
16 Oct, 2018
Stoke-sub-Hamdon, UK
Enjoyed Most
Stunning location
Staff were lovely
Comfortable bed
Other Comments
Lack of water in bathroom for whole duration of stay. Having to access spa from outside hotel.
Very rushed dinner service..our booking was 830pm. We had dessert by 930pm Meal finished from start to finish in one hour
Andree
15 Oct, 2018
Paignton, UK
Enjoyed Most
They upgraded us, which was nice. The staff were really lovely. Our three-course dinner was excellent and the breakfast menu is super.
Other Comments
We had an excellent three nights! Thoroughly enjoyable!
Gesche
15 Oct, 2018
Paignton, UK
Enjoyed Most
Spa is excellent
Angels
15 Oct, 2018
Plymouth, UK
Enjoyed Most
The friendliness of the staff
Nothing too much trouble
Jill
12 Oct, 2018
Wellington, UK
Enjoyed Most
Spa, restaurant and sea view
Other Comments
Elderly clientele
THOMAS
12 Oct, 2018
Sunbury-on-Thames, UK
Enjoyed Most
The hotel is lovely, the staff are very good
Other Comments
Although the hotel is lovely and the food excellent we where very disappointed that our room was not ‘superior’ as detailed on their website, the staff where very good but I was disappointed to be given a scaled down menu when we gave our room number the people at the next table had the full version that I looked at previously. We would have been happy to pay supplements but where not given the chance. Also the new building has spoilt the bay, it’s rather sad as it’s such a lovely place
Lindsey
11 Oct, 2018
Oldbury, UK
Other Comments
Room noisy with fans outside of room until late and waking up early.
Dave
10 Oct, 2018
Torquay, UK
Enjoyed Most
Very relaxing and enjoyed the spar
Other Comments
I do think it is looking a bit tied. The food was not that great as there also wasn’t enough on the menu either. I would not of paid for the food but mine was included in the price.
Mark
08 Oct, 2018
Plymouth, UK
Enjoyed Most
Great location right on the glorious beach. Staff were very attentive and helpful.
Other Comments
We were only at the hotel for one night en route to the Isles of Scilly so not much time to explore. The only downside was the evening meal which consisted of mainly spicy food, including the soup, with almost no other choice. No good if just wanted 'normal' fare. Our main fish course, which was served at the table in what looked like 'boil in the bag' was also very spicy so not overly impressed with this. Hopefully better choice of different foods in the future.
Muriel
01 Oct, 2018
Southampton, UK
Enjoyed Most
The sea view from our room and the quality of the food
Sandra
30 Sep, 2018
ringwood, UK
Other Comments
Room disappointing - noisy, broken blind in bathroom.
Some staff, especially restaurant staff, were surly and unhelpful, and one was rude.
Melodie
24 Sep, 2018
Salisbury, UK
Enjoyed Most
The staff were very welcoming and helpful and the food was very good.
Other Comments
When we arrived we were told we had been upgraded to a room with a seaview and balcony. Room 208 proved to be very compact. The door to the ensuite almost touched the end of the bed when opened. The shower was over the bath and there was little space to dry off between the loop and washbasin. The shower lever was broken and really the whole bathroom was in need of refurbishment. The balcony and seaview did compensate for the small room to an extent, but I would want to upgrade if staying longer than a few nights. Hotel was in a great location with easy walk into St Ives along coastal path. Building work still in progress in front of hotel which spoils the view of the beach somewhat, but maybe it will blend in more once finished.
Lesley
22 Sep, 2018
Langport, UK
Enjoyed Most
View, coast path.
Other Comments
Staff mostly very efficient & pleasant with one notable exception who made us feel more like prisoners than guests. Restaurant is noisy as no carpet or tablecloths to muffle the sound. Muzak plays most of the day in the public areas too loudly. Sometimes a pianist plays which is much more enjoyable.
Geraldine
20 Sep, 2018
Tavistoc, UK
Other Comments
My wife and I recently stayed in the hotel for 6 nights on a Travelzoo deal the price was discounted which I realise was due to the major extension work being carried out on the beach. After years of admiring the hotel and calling in for drinks and lunches in the conservatory we were looking forward to our stay in the hotel.
The reason for our visit was to relax and enjoy our holiday and not to continually complain, I therefore felt that the best way to highlight the issues we encountered was to post this honest review in order for anyone contemplating staying in this hotel will have an insight as to what to expect.
The greatest asset for this hotel is the location, which in our opinion has been blemished by the extension which has now restricted views of the beach and bay from the terraces and the hotel.
Room 202 which was supposed to be a superior room with a garden view, was very small with a view over the car park. After looking at room images on the hotel web site the room the was clearly a classic room, when I asked a member of the reception team if the room was a superior I was told in no uncertain terms that it was.
My wife went back to our room a couple of days in the afternoon to rest but found it impossible due to the banging etc emanating from the renovation work being carried out in one of the rooms below ours.
We were told that the tablet in our room could be used to carry out a number of tasks one of which was the facility to reserve a table for the evening meal, however the times available for selection were hourly with no opportunity to reserve times in between each hour. When reserving a table with either reception or restaurant staff time slots were limited to either 18:00 to 18:30 or very late in the evening.
The laminated tokens for the free glass of house wine (which you couldn’t use after 18:00) were typical for budget not a four-star hotel.
Food portions were adequate apart from breakfast which I go into further detail below, menu choices were okay for a two- or three-night stay but are not sufficient for longer stays, in fact on our last night we decided that we could not face another evening attempting to choose from the standard or special menus and ate out at a local restaurant. Breakfast (Carbis Bay Grill) portions were scant, half a mushroom, half a tomato one egg, sausage and rasher of bacon, smoked salmon is an extra five pounds!
Parking was not easy, how easy it will be once all the building work has been finished will be interesting to see as I believe it will be as chaotic as it is at present, I need to be convinced that I am wrong in my belief.
Referring back to the tablet in our room, the checkout facility was not working, I believe this tablet facility is in its Beta stage and is not fully functional.
To conclude other hotels in the area, manage to get everything right first time, why can’t Carbis Bay Estate?
Ken
20 Sep, 2018
WarringtonWarrington, UK
Enjoyed Most
Being right on beautiful Carbis beach and the Spa was lovely.
Jane
16 Sep, 2018
Bristol, UK
Enjoyed Most
Great location
Delicious food
Value for money
Other Comments
Staff were very friendly and attentive
My wife has food allergies and nothing was too much trouble and well catered for
Gareth
16 Sep, 2018
Ipplepen , UK
Enjoyed Most
Location.
Vincent
16 Sep, 2018
Cornwall, UK
