Travelers "won't want for comfort" (Frommer's) at the Wyndham Grand Chicago Riverfront, a sleek 39-story downtown hotel set one block from both the Loop and the famed Magnificent Mile. Rooms at this AAA 4-Diamond hotel are quite spacious by Chicago standards, especially the popular Riverview Double Queen rooms. Wi-Fi is complimentary, and guests can expect flat-panel TVs, Keurig coffee makers, rainfall showers and plush bedding.
On-site restaurant Hoyt's serves a menu "rooted in familiar ingredients" that offers "punchy flavors" (Gayot); the outdoor patio is a good place for a cocktail in warmer months. The hotel's fitness center features lovely skyline views, and while there's no spa, guests can arrange in-room massage appointments. Batman fans take note: The hotel’s top-floor ballroom was the setting for Bruce Wayne’s penthouse apartment in the 2008 film "The Dark Knight."
Amenities
GeneralPet-friendly - Fees apply
Infant cots / cribs
Bar
Newspaper / magazines
Gym / fitness center
Restaurant
Nightlife / entertainment
Pet-friendly
Extra beds (fees apply)
Services
24-hour front desk
24-hour security
Airport transfer (fees apply)
Beauty treatments / massages (fees apply)
Concierge service
Laundry / dry cleaning
Room service (limited hours)
Safe in reception (fees apply)
Shuttle service (fees apply)
Business center
Room amenities
Air-conditioning
Central heating
Coffee / tea-making facilities
Fridge
Iron and ironing board
Safe
Sitting area
Flatscreen TV
iPod/iPhone docking station
Internet
Complimentary Internet access
Complimentary Wi-Fi throughout
Bathroom
Hair-dryer
ParkingOvernight parking $65.
Valet service (fees apply)
Accessibility
Accessible bathroom in some rooms
Accessible meeting room
Accessible parking
Accessible path of travel
Accessible restaurant
Accessible spa
ADA compliant rooms
Facilities for guests with special needs
Roll-in shower
Wheelchair accessible
Policies
Check-in:
Standard Time is 3pm. Minimum age required to check in: 21.
Checkout:
Standard Time is 11am.
Children and additional guests:
Children 18 or under stay free of charge when using existing bedding. Cot available upon request: free of charge. Extra guest charges will apply as follows: US$20 plus tax per night for older children and adults.
Extra bed available on request, in Suites and Deluxe Rooms with king beds only: 30 USD plus tax, per night. Charges will be added to your bill on checkout.
Pets:
Pets are allowed on request and will be charged at US$100 plus tax per pet per stay. Maximum weight: 20 kg.
Fees:
Valet service fee: US$69 plus tax per night.
Charges will be added to your bill on checkout. This rate is subject to change without notice and at the discretion of the property.
Cancellation:
Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Enjoyed This
(247 Member Ratings)
Ratings & reviews reflect verified member feedback for Wyndham Grand Riverfront over the past 15 months.
excellent hotel
great location
good service
highly recommend staying here
Tracy24 Jul, 2019Sarnia, ON, Canada
Enjoyed Most
Rooms are clean, well-maintained and comfortable. The only complaint is that there were only two elevators working during our visit. In the morning, we would have to walk down ten flights of stairs since the working elevators were always full. One evening, there was a line for the elevators that went all the way through the lobby and we were late to our dinner reservation since we couldn't get to our room. One time the cleaning staff felt sorry for us and let us use their elevator and we had to walk through the kitchen to make our way to the lobby.
Cristin22 Jul, 2019Irvine, AL, USA
Enjoyed Most
Location
Other Comments
The temperature in the room was on 64 degree's but really felt like 75 degree's. Otherwise, view was spectacular. Location was perfect and ease of getting checked in was great.
Angelia10 Jun, 2019Pendleton, KY, USA
Enjoyed Most
The view from our hotel room was amazing.
Maneeyah04 Apr, 2019Atlanta, GA, USA
Enjoyed Most
Location and comp breaktast
Other Comments
Elevators are very slow
Joseph02 Apr, 2019Lee, IL, USA
Enjoyed Most
Location
Other Comments
Paper Thin walls. Don't ever get a room near the elevator. Noises all night. Very slow elevators
Barry01 Apr, 2019Denver, CO, USA
Enjoyed Most
The rooms were dpacious and the river view was nice.
Other Comments
Avoid the middle floors. We were on the 12th floor and by the time the slow elevators got to our floor, they were full. After four, full rlevators on Sunday morning, we took the "up" elevator to go down. The room we had was also next to the elevator and was noisy.
Andrew01 Apr, 2019Middleton, WI, USA
Enjoyed Most
Location!
Other Comments
A little dated but clean and a great location!
Sarah26 Mar, 2019Hutcinson, KS, USA
Enjoyed Most
location worked great for getting to theater district as well as north of river.
Other Comments
Breakfast buffet was very weak... not much in the way of fruit or choice of selections. Burners under food was not lit so food was lukewarm to cold.
Anne25 Mar, 2019Sussex, WI, USA
Enjoyed Most
Location was great, easy access to both sides of Michigan avenue and theatre district. The bar/restaurant was good as well. All employees were friendly.
Robert25 Mar, 2019Oshkosh, WI, USA
Enjoyed Most
Location is perfect for the theater district! The only drawback were the elevators. They are being updated which meant long wait lines to get to the lobby from any floor.
Renee24 Mar, 2019East Moline, IL, USA
Enjoyed Most
Upgraded room overlooking bridges over Chicago river
Paul17 Mar, 2019Andover, MA, USA
Enjoyed Most
The location can't be beat
Asriani14 Mar, 2019Glen Ellyn, IL, USA
Enjoyed Most
The staff were wonderful and helpful and the location was great to be able to walk to restaurants and attractions
Paulette12 Mar, 2019Manly, IA, USA
Enjoyed Most
location, location, location - and value
Other Comments
staff was very friendly - really counters the stereotype of big-city Chicago tough
Patrick11 Mar, 2019Fort Wayne, IN, USA
Enjoyed Most
Great location
Excellent, helpful stFf
Other Comments
I wish I was returning next weekend
Mary Jane11 Mar, 2019Clare, MI, USA
Enjoyed Most
Fitness Center
Michael07 Mar, 2019Menomonee Falls, WI, USA
Enjoyed Most
price, location
JOAN05 Mar, 2019Ocean View, DE, USA
Enjoyed Most
The view of the river from our room was amazing. Service excellent, Felicia at front desk was helpful and friendly. Clean, spacious room.
Other Comments
The text for your car for valet did not work as well as walking over to the stand and asking for our car.
Maureen05 Mar, 2019Homer Glen, IL, USA
Enjoyed Most
The river view
Other Comments
ALL staff were helpful and wonderful!
Joyce04 Mar, 2019Bissell, IL, USA
Enjoyed Most
One block from subway, restaurants and music too.
steven03 Mar, 2019Alexandria, LA, USA
Enjoyed Most
excellent location
Wei01 Mar, 2019Chesterfield, MO, USA
Enjoyed Most
Great location for theatre, dining, shopping
David27 Feb, 2019Zeeland, MI, USA
Enjoyed Most
Location
Patricia26 Feb, 2019HOFFMAN EST, IL, USA
Enjoyed Most
location
Ann25 Feb, 2019Columbus, OH, USA
Enjoyed Most
Fabulous view of the riverfront and city with easy access to fine dining and shopping.
Gay25 Feb, 2019Racine, WI, USA
Enjoyed Most
Location and friendly staff
Other Comments
Disappointed because they were having elevator issues. Took a long time to get a ride to the lobby.
Bonnie25 Feb, 2019Reedsburg, WI, USA
Enjoyed Most
Super helpful staff
Other Comments
The deal was a king bed with a city view. Checked in but they said no king rooms were left so I got two queens with no city view. Loved the hotel, location, staff but was disappointed from the expectations.
Pamela25 Feb, 2019Appleton, WI, USA
Enjoyed Most
Location, suite type room, breakfast included
Robert25 Feb, 2019MinneapolisMinneapolis, MN, USA
Enjoyed Most
Breakfast included in our package was great! Full breakfast instead of cold toast...
Kevin25 Feb, 2019Van Wert, OH, USA
Other Comments
I would love to come here with my children but we wish there were a pool. Had a great stay for a getaway with my husband. It was a close walk to everything!
Ali24 Feb, 2019Jackson, MI, USA
Enjoyed Most
Free breakfast.
Other Comments
The elevators failed once I was up in my room and we had to walk down the stairs from the 32nd floor. Additionally, there was a fight at 11:45 between other guests which woke us up and continued to be disruptive until 12:15. When speaking to the front desk, we were told the elevators are receiving a 2 million dollar renovation, which does not help me present day. Had I known this project was going on, I would have stayed somewhere else. Additionally, parking is $67 which brings the room, which seemed a good value, into check with comparable hotels. Save yourself the headache and stay somewhere else.
Brad24 Feb, 2019Crown Point, IN, USA
Enjoyed Most
Size of te room and the free breakfast
Other Comments
Lobby/concierge arrea is a little small and they need additional evelvators given the number of floors that they have.
Stephen23 Feb, 2019Orland Park, IL, USA
Enjoyed Most
Great setting. Enjoyed the area around the Wyndham.
Other Comments
Some staff were surprisingly curt and rude. Two incidents illustrate this. While waiting alone in the lobby, I asked staff if the lobby's TV channel could be changed, which they did. Moments later the doorman walked in and changed the station as I was sitting right in front watching. Second incident, when I went to desk to get breakfast coupons (which weren't given to me upon initial check-in) the desk clerk had a rude attitude. A man with suitcase was standing off to the left side, slightly back from the counte ,the desk clerk was talking on the phone, and I stood at the space before her, using the counter for my purse to get out my documentation. When she hung up the phone she told me I needed to wait because the other man was there first. Her tone and manner were so rude that the other man spoke on my behalf telling her I was fine and he was just waiting anyway. It's difficult to accurately portray her demeanor, but since the other customer felt the need to defend me perhaps the embarrassment and unneeded awkwardness she created is clear. The elevators were extremely slow. To illustrate this -- while we were waiting at least 5 minutes (possibly longer) for an elevator to go down from the 30th floor, another guest on the 30th floor got off an elevator going up, went to his room to retrieve something, and returned to find us still waiting. When an elevator going down finally came, it stopped seven times before reaching the lobby. Apparently the service elevator wasn't working, so cleaning crew needed to bring their mops and apparatus onto the elevator. No guests seemed to mind, but every service person apologized profusely and felt bad for them. The restaurant was short-staffed so took long to get seated, get coffee, and served.
Diane23 Feb, 2019Bettendorf, IA, USA
Enjoyed Most
Location and very nice room
Other Comments
Parking is a little expensive, but worth it.
Rod07 Dec, 2018LIbertyville, IL, USA
Enjoyed Most
Price and view
Other Comments
Nice staff. Room heater was loud. Front desk was notified
MATTHEW06 Dec, 2018Chicago, IL, USA
Enjoyed Most
The location
Other Comments
It stated that breakfast was a part of this deal (up to 39.90). When we got there, they gave us a voucher that said we could choose only one of four options (American Breakfast, berry parfait, pancakes, or porridge). We found this very misleading and the choices were not great. The only decent option was the American breakfast (i.e. two eggs, choice of bacon or sausage and potatoes). What was equally frustrating was that on the menu, the "American Breakfast" was only a dollar less than more intriguing options. I think it is important to not mislead customers. This was a real disappointment.
Katie22 Feb, 2019Portland, OR, USA
Enjoyed Most
Staff was very helpful and friendly
Other Comments
Loved the room and was quiet. Everyone very friendly. Answered all our questions and gave good ideas of things to do. Breakfast was very good.
Theresa22 Feb, 2019Duluth, MN, USA
Enjoyed Most
location
Kenneth22 Feb, 2019Okemos, MI, USA
Enjoyed Most
Location and overall excellence
Jack21 Feb, 2019Kirksville, IL, USA
Enjoyed Most
Location
Other Comments
not the best front desk staff
Laura20 Feb, 2019Orland Park, IL, USA
Enjoyed Most
The location and the view from the room.
Alma19 Feb, 2019Romeoville, IL, USA
Enjoyed Most
We liked the convenient location downtown and the nice discount deal we got on Travelzoo. If I had paid full price for that room I would be even more upset than I already am.
Other Comments
We arrived at about 2:45 for a 3pm check in and were told it would be about half an hour before our room was ready and that they would call us when it was. Waited 45 minutes and went back up to the front desk to check on the status of the room and was told our room was ready and they handed me the keys. Please don't tell people you're going to call if your not; especially since we were waiting right there in the lobby.
Also, our room had no hot water when we got in. We called right away and they said they'd send someone up to find out what was wrong. Over the course of the evening from about 4pm until 11:45pm we called 5 times with no answers about why we had no hot water. After our final call at 11:45 an engineer showed up at our room at midnight and told us there was a problem with the boiler for our floor and that we just had to let the water run until it got warm.
We understand that there can be problems but the lack of communication regarding them is why we will never stay here again and will tell friends and family not to stay there as well.
Vanessa19 Feb, 2019Oak Lawn, IL, USA
Enjoyed Most
The View from our river view room was amazing
Penney19 Feb, 2019Phoenix, AZ, USA
Enjoyed Most
Excellent location. Outstanding river views
Kevin19 Feb, 2019Cincinnati, OH, USA
Other Comments
The only reason I said I wouldn't go back is we live across the street and were just staying there while our condo was being renovated
James18 Feb, 2019Chicago, IL, USA
Enjoyed Most
The room size and location of the hotel. Nice staff and clean.
Other Comments
Would like to stay during the summer when there's lots to do and see but the rates are to high during that time of the year.
JOSE18 Feb, 2019Palos Hills, IL, USA
Enjoyed Most
The room we had was very spacious and the staff made sure our stay was enjoyable!
Mark18 Feb, 2019Milwaukee, WI, USA
Enjoyed Most
Location and friendly service.
Tom15 Feb, 2019Culver, IN, USA
Enjoyed Most
Large and we'll appointed rooms.Package includes a nice cooked to order breakfast in their restaurant.
Susan15 Feb, 2019Saint Paul, MN, USA
Enjoyed Most
Great room in the right location for the right price.
Other Comments
Limited options for the “included breakfast” but what we had was very satisfying.
TIMOTHY15 Feb, 2019GOSHEN, IN, USA
Enjoyed Most
Location and the bed was very comfortable
A M05 Dec, 2018Hastings, New Zealand
Enjoyed Most
The view!
David05 Dec, 2018North Myrtle Beach, SC, USA
Enjoyed Most
Large rooms, breakfast included deal and river view
Other Comments
Sunday morning, being awakened at 7:40 AM by a hotel worker drilling the lock open was upsetting. When I confronted him there was no apology. At check out a few hours later, the front desk person did apologize but defended the action. There was no consideration given. As a repeat customer this was disappointing. One of the important reasons to go to a hotel is to get away from responsibilities and sleep in. We may choose another hotel for our next anniversary trip downtown.
Bruce13 Feb, 2019Morton Grove, IL, USA
Enjoyed Most
Location and room size
Rhonda13 Feb, 2019Roscoe, IL, USA
Enjoyed Most
View
Other Comments
No bun on my burger and told I lied about it. Breakfast was only 3 choices. The reservation said a voucher for the restaurant. We should have been able to choose from the menu with the voucher. Sales people in the hotel who would not leave me alone after I told them I was a Wyndham owner. They acted like I didn’t know what I was talking about when I told them I already have ownership.
Amy12 Feb, 2019Fond du Lac, WI, USA
Enjoyed Most
View from our room
Mary11 Feb, 2019Peru, IL, USA
Enjoyed Most
Upgraded to suite, free breakfast.
Thomas11 Feb, 2019Tower Lakes, IL, USA
Enjoyed Most
It's elegance & class
Other Comments
Great location, and the staff show a great sense of teamwork!
Cherie11 Feb, 2019Algonquin, IL, USA
Enjoyed Most
The view from our room was fabulous! And the room itself was very spacious.
Other Comments
rooms were not up to expectations - bed headboard was all scratched up (very tacky) and the bathroom door left us locked in a couple of times!
Judy10 Feb, 2019Clarendon Hills, IL, USA
Enjoyed Most
Location and cleanliness
David09 Feb, 2019Burlington, AL, USA
Enjoyed Most
Enjoyed the breakfast. They were also very accommodating when we were in a hurry and needed our breakfast "to go"
Other Comments
Warning - if you book a river view room, you will subject yourself to looking at a glowing "TRUMP" across the river.
Lisa07 Feb, 2019Saint Paul, MN, USA
Enjoyed Most
Location and convenience.
Other Comments
Friendly staff. Clean rooms.
Tom04 Feb, 2019Culver, IN, USA
Other Comments
I like the Wyndham for the large rooms and the location. Staff is always polite and helpful. However such a hotel should have a much better restaurant. The staff of the restaurant has been unbelievably rude each time I’ve been there, whether for a meal or post- Opera drink. The food is not good quality, the drinks are watered down and the prices way too high. The restaurant is so poor it would affect my decision to return to the Wyndham in the future.
Beverly04 Feb, 2019St. Louis, MO, USA
Enjoyed Most
Within walking distance to things we wanted to see.
Other Comments
Every staff member was friendly and helpful. Service started with a smile. Doormen and valet were so helpful and got us off to a great start. Thank you.
Karen04 Feb, 2019Watertown, WI, USA
Other Comments
We came with another couple to enjoy the sights, bars, and restaurants of the Near North and Riverwalk area. We could not have found a better location or hotel experience. Staff were helpful and professional, and the rooms exceeded expectations.
Brad08 Jan, 2019Roscoe, IL, USA
Enjoyed Most
The staff was so helpful, the location of the hotel was perfect and the bathroom was enormously wonderful!
julie07 Jan, 2019Monticello, WI, USA
Enjoyed Most
Location and atmosphere
Other Comments
Enjoyed our stay very much! Staff is friendly and courteous. Will definitely stay here again.
Vicky07 Jan, 2019Kenosha, WI, USA
Enjoyed Most
Great location, friendly staff and loved the lounge/bar area for meeting with friends of ours that live in the city.
Shannon05 Jan, 2019Plover, WI, USA
Enjoyed Most
The room was clean. I did enjoy the view. The location was great. Pet friendly!
Other Comments
The room was very mediocre. No bathrobes. No minibar. The bathtub filled very slowly. Mind you, I haven't seen a bath tub in a hotel room in a while. Nothing special about the shower. Our hotel room was by the elevator. I knew I should have asked for a different room when I saw it was by the elevator, but it had been along day and I thought it may not be so bad. It was very noisy all day and night with the elevator. The cable was bad. About half of the channels had a good picture. The other half of the channels were very dark and fuzzy you couldn't see. We got the breakfast package. I thought we could choose from the menu what we wanted. We were only allowed to choose from 4 or 5 items. One item we could select was $14 the American Breakfast. I requested a different item on the menu (Chilaquiles) that was also $14 but it was not a part of the breakfast choices so I couldn't get it unless I paid for it. Also, when checking in the front desk told us there was a free gift by the concierge desk. As we were walking to our room a Wyndham rep grabbed us and said "don't forget your free gift" and led us over to the desk. There was no free gift! The rep did give us a coupon for a free crab cake if we dined at a certain restaurant. They were trying to talk us into a timeshare presentation. We have all these bags, things in our hands, I have my dog and trying to walk away from the timeshare offer! Problem with the timeshare is this hotel is not a good representation of somewhere I would want to have vacation ownership with. Overall, we had a good time, but I don't think it was due to the hotel.
Corretha01 Feb, 2019Chicago, IL, USA
Enjoyed Most
location close to Theatre District and Chicago theatre
Peter31 Jan, 2019Highland Park, IL, USA
Enjoyed Most
Included Breakfast was superb.
Other Comments
Perfect location.
Glenn29 Jan, 2019Rock Falls, IL, USA
Enjoyed Most
The staff was excellent.
Patty28 Jan, 2019Elmwood Park, IL, USA
Other Comments
Only thing I did not appreciate is how they tried to get me to pay extra money for a river view room. When I booked this it was advertised as “river view room OR city view” I was ok with either but when we checked in I was told we had a city view room and if we wanted to upgrade for $30 to a river view room we could. I did not do it because frankly I could care less. But I still felt that as principal for the advertising, it was false advertisement and very poor taste for a company.
Abigail27 Jan, 2019Milwaukee, WI, USA
Enjoyed Most
Super friendly staff, very good value, and location to our events
Tim25 Jan, 2019houston, TX, USA
Enjoyed Most
The location and river views were amazing.
Other Comments
We were in room 1512 and it was wonderful but cold when we entered. We had to turn up the heat to 75 to keep it warm. In the morning there was frost on the inside of the windows. So I think they just need to seal the windows.
Peggy22 Jan, 2019Chicago, IL, USA
Enjoyed Most
location
Carver22 Jan, 2019Grosse Ile Township, MI, USA
Enjoyed Most
The location, the quality and size of the rooms and bathroom, and the breakfast that was included.
Dawn21 Jan, 2019Ann Arbor, MI, USA
Enjoyed Most
Queen size beds and two sinks
Other Comments
I like the location
Susan21 Jan, 2019Carlinville, IL, USA
Enjoyed Most
Location
Linda19 Jan, 2019Rome, GA, USA
Enjoyed Most
Location! Location! Location!
Other Comments
Service in restaurant was mediocre at best. Eggs were made wrong (we never send food back), never offered more hot water for my one very small cup of tea, and once we ordered the wait staff more or less disappeared.
Margaret14 Jan, 2019DexterDexter, MI, USA
Enjoyed Most
Very personable & helpful doorman, great location/VIEW, comfortable bed, great shower, and ease of booking rooms next to each other.
Other Comments
Breakfast service was sketchy and slow.
14 Jan, 2019Eau Claire, WI, USA
Enjoyed Most
Nice room, pleasant people behind the counter, great location.
James11 Jan, 2019Oak Forest, IL, USA
Enjoyed Most
The location was perfect for us near shopping and theatres district. Views from our higher floor room were excellent!
Other Comments
We were awaken at 2:00 a.m. by maintenance using a power drill to get the folks into their room across the hallway - apparently the inserting card system failed on their door. Minor inconvenience, but kind of annoying that early in the morning. Probably should update the door lock systems to and RFID card system; Wyndham's are antiquated at this particular property.
Fred02 Jan, 2019Larkspur, CO, USA
Enjoyed Most
Location
Del02 Jan, 2019Maumee, OH, USA
Enjoyed Most
Everything
MICKEY30 Dec, 2018St. Louis, MO, USA
Enjoyed Most
Location to other attractions
Teresa29 Dec, 2018Bartlett, IL, USA
Enjoyed Most
The nice view of chicago over looking the river is beautiful.
Other Comments
Thanks Travelzoo for finding this magneficent hotel. It's close to everything we needed to visit.
Vincent26 Dec, 2018Kenosha, WI, USA
Enjoyed Most
Very nice room. Large and clean
Norma25 Dec, 2018North Aurora, IL, USA
Enjoyed Most
Location & breakfast voucher
Dana24 Dec, 2018Wichita, KS, USA
Enjoyed Most
Room that we got, corner room beautiful view !
Other Comments
Great staff, very kind !
George23 Dec, 2018Hobart, IN, USA
Enjoyed Most
Location. Ease of access to area activities. Cordial and helpful staff.
Other Comments
Wifi was poor in our room (802). At times it was inaccessible, while other times the connection was so fragile, it simply stopped midway through a task/search. Additionally, the staff seemed uninformed about the issue. Some commented that the hotel service had recently been upgraded and was still experiencing some "growing pains", while others were still giving instructions to resolve the problem under the former system. On one occasion, when I handed the front desk staff person my phone to resolve my connection issue, he stated, "Ah, you have an iPhone! Well, that's your first problem. iPhones are mere jewelry anyway." Disparaging a customer's phone is not the best way to engender good customer relations.
Tom22 Dec, 2018Culver, IN, USA
Enjoyed Most
Location and staff.
Kevin22 Dec, 2018Bloomington, IL, USA
Enjoyed Most
location, view, nice large room
alan21 Dec, 2018Los Angeles, CA, USA
Enjoyed Most
Room had a great view and bathroom
Other Comments
The room needed a little TLC. There was a tear in the carpet and the leather headboard needed replacing. Was worn in certain areas which caused the leather to flake off on to the pillows.
The breakfast was not very appealing. Only 4 choices to chose from off the menu. We choose the traditional eggs, meat choice and potatoes . The only item fresh on the plate was the eggs. The sausage and potatoes appeared to be leftovers from the day before. Breakfast was pathetic. We did not use the next day breakfast voucher. No really value at all. Other hotels have given us a monetary value so you can use the voucher that you can use on any entree.
Hope these comments will help to make this hotel a better experience for travelers.
Over all we had a nice time and most likely stay at this hotel again as well as recommend it to our friends.
John20 Dec, 2018Oshkosh, WI, USA
Enjoyed Most
Location
Other Comments
Good staff and great breakfast.
Barry18 Dec, 2018Neenah, WI, USA
Enjoyed Most
Location is prime!
Other Comments
Staff delivered all info at check in so that I had no questions! And it was done WITH personality!
Michael17 Dec, 2018Caledonia, MI, USA
Enjoyed Most
The restaurant for breakfast was excellent! Great value for free!
Other Comments
All was fine for sure he price. Room quite small but shower great & clean & comfortable bed.
Colleen17 Dec, 2018Ottawa, IL, USA
Enjoyed Most
Location and staff were great all around. Excellent breakfast (bonus that it was free) morning wait staff was excellent!! Front reception and manager awesome as well!!
Judilynn G17 Dec, 2018Appleton, WI, USA
Enjoyed Most
Good location for shopping. Rooms are spacious. Bed was comfy. In one of the rooms (a corner room) there was something wrong with the tracks for the curtains so they couldn't be closed all the way, but for some reason my son chose not to say anything about it and did not call the hotel staff to address it, so apparently it wasn't a big issue for him. I believe the hotel staff would have taken care of it had he reported it, as they were all very prompt and attentive to our needs. Breakfast was quite good, included with vouchers through our TravelZoo booking. Valet parking was a bit pricey, albeit standard for Chicago, and the staff for parking was very good. Overall my group indicated they would like to return for future shopping trips to this hotel.
Other Comments
The only thing confusing about this booking for me, as it was my first time booking through TravelZoo, was that I was of the impression I had pre-paid for my rooms since I had to log in my credit card when booking through TravelZoo. When I got to the hotel they said it had not been prepaid and charged my credit card. I will be watching my credit card statement to make sure I did not get double charged. It is possible TravelZoo took my card info just to hold the reservation, but since I haven't received my card statement and haven't had a chance to see what has been charged online yet, I can't say for sure. I'm sure it will all be ok in the end, it was just a bit confusing at check in.
Lisa17 Dec, 2018Fairland, IN, USA
Enjoyed Most
The location is phenomenal! Room was great. We love this hotel!
Other Comments
Breakfast was delicious and so convenient to have it included with our stay:)
Amy17 Dec, 2018Washington, IL, USA
Enjoyed Most
Excellent location for enjoying Christmas in Chicago.
Annette17 Dec, 2018Naperville, IL, USA
Enjoyed Most
Comfortable beds, location, efficient room design
Other Comments
Best view in the river
Pat17 Dec, 2018White Lake, MI, USA
Enjoyed Most
The location of this hotel is perfect! The river view was beautiful! The price through Travelzoo was by far the best deal I have found anywhere.
Michele17 Dec, 2018Hamilton, MI, USA
Enjoyed Most
Location
John15 Dec, 2018Denver, CO, USA
Enjoyed Most
View
Justin15 Dec, 2018Palatine, IL, USA
Enjoyed Most
The excellent location and breakfast.
Allen14 Dec, 2018Monona, WI, USA
Enjoyed Most
View and being within walking distance to soo much. $39 breakfast was a joke. It was good but there wasn’t anything more expensive than $18 on the menu. Our choices cost was no more than $14. Again, breakfast was good but deceiving on the cost of what we were getting free.
PA14 Dec, 2018Wilmar, MN, USA
Enjoyed Most
Great location and beautiful hotel. I asked for a high up room and the view of the river was fantastic!
Cari14 Dec, 2018Tolono, IL, USA
Enjoyed Most
how spacious the room and bathroom were. loved the shower
caroline14 Dec, 2018Romeoville, IL, USA
Enjoyed Most
We had a very comfortable corner room with a wonderful view of the river. The location of the hotel is within easy walking distance of so much that Chicago has to offer.
Other Comments
Despite the very busy location our room was quiet, well insulated from traffic noise.
Ronald M.14 Dec, 2018Milwaukee, WI, USA
Enjoyed Most
Very nice room. Good location.
Robin14 Dec, 2018DeKalb, IL, USA
Enjoyed Most
The location is fabulous, midway between N MIchigan Ave and the Loop to the Museum Campus. Rides to anywhere most visitors want to go are very reasonable, whether Uber, Lyft, or cab.
Other Comments
Would not book the "breakfast included" package again. Why limit the choices to 4 specific items (which weren't all the same as those listed on the breakfast voucher)? Of the 4 choices, two were totally uninteresting, the others just OK. We didn't even bother on the second morning, preferring the choices at the nearby Corner Bakery. A better approach would be to set a value limit and let the guest choose from the limited menu.
James12 Dec, 2018Sycamore, IL, USA
Other Comments
They did not provide info about the breakfast included with the package during check in and I tried to call down to the front desk and it was busy 4 times. I just ordered from the room service and thankfully they counted that
Christine12 Dec, 2018Westmont, IL, USA
Enjoyed Most
The location -- central to everything I wanted to see or visit. The view from my room.
Other Comments
The attached restaurant was something of a disappointment. The vouchers for breakfast were a good deal, but the service was abysmal.
Karen11 Dec, 2018Monroe, WI, USA
Enjoyed Most
It's the perfect location right on the river with easy access to CTA buses and trains.
Large rooms and friendly/helpful staff.
Linda11 Dec, 2018Shelburne Falls, MA, USA
Enjoyed Most
The bathroom with two separate sinks, a deep bathtub and a separate shower was wonderful
Tara11 Dec, 2018South Bend, IN, USA
Enjoyed Most
Location to shops
Lora11 Dec, 2018Somonauk, IL, USA
Other Comments
The only thng negative about our trip was the amount of time it took to get and elevator. During peak hours, they need to have all the elevators running. Other than that, everything was great.
Eva10 Dec, 2018Crown Point, IN, USA
Enjoyed Most
Great location
Sharon10 Dec, 2018Crown Point, IN, USA
Enjoyed Most
Location was great
Other Comments
We initially booked 2 nights on a travel site which included breakfast coupons. We decided to add another night and called the hotel directly to book. The third night (Sunday) we paid about $30 more, which I understand. My complaint is that not only did we get locked out of our room after the first 2nights which required another visit/wait at the front desk, but the girl at the front desk told us that we didn't get breakfast the 3rd day because we booked as a Wyndham rewards member. We were new to it, so room not booked with points. So, message seems to be book with outside site because they don't treat their guests as well - not a great message to send to your guests. In addifion, the beds are extremely hard. There are many choices in Chicago, next time I will be making a different one.
John10 Dec, 2018Springfield, IL, USA
Enjoyed Most
The complimentary breakfast was phenomonal!
Other Comments
We were asked to change rooms on Saturday of our stay due to a cooling leak in ours. While they switched us to a suite, there was black mold in one corner of the bathroom. We didn't ask for a discount but thought it would offered for us having to pack up and move. Overall, we loved the location and the ambiance of the bar/restaurant.
Carri10 Dec, 2018Muskegon, MI, USA
Enjoyed Most
Great location. Breakfast was good and the staff was very attentive.
Daniel10 Dec, 2018Milwaukee, WI, USA
Enjoyed Most
Great location, excellent view, clean and spacious room, and helpful employees were all positives. I would recommend with caveat about elevators.
Other Comments
We would probably not stay here again because of the frustrating elevator situation. The elevators were extremely slow and frequently full, so guests had quite long waits. We took the stairs a couple times (from 10th floor). This situation actually caused us to be late for a service we were attending in the city. Also, the restaurant was overwhelmed for breakfast on Sunday morning during our stay.
Tammie10 Dec, 2018Xenia, OH, USA
Enjoyed Most
Location
Kathleen10 Dec, 2018Rome, NY, USA
Enjoyed Most
Location
Other Comments
Elevators were slow. Waited so long to go down that we took the stairs from the 10th floor when checking out.
Kathleen10 Dec, 2018Rome, NY, USA
Enjoyed Most
The view from the room was excellent.
Other Comments
A little tricky to get too.
James09 Dec, 2018Grand Rapids, MI, USA
Enjoyed Most
NICE ROOM
Other Comments
CHECKING WAS UNBELIEVABLY SLOW AND DISORGANIZED FOR SUCH A REPUTABLE HOTEL CHAIN. WE HAD TO WAIT IN LINE IN A TIGHT SPACE FOR OVER 20 INUTES BEFORE WE WERE “INVITED" TO COME TO THE DESK. A MANAGER TYPE APPEARED NOW AND AGAIN BUT DID NOT ASSIST.
John09 Dec, 2018Winnetka, IL, USA
Enjoyed Most
The Location
Elizabeth08 Dec, 2018Barrington, IL, USA
Enjoyed Most
Location
Joe08 Dec, 2018Woodridge, IL, USA
Enjoyed Most
Comfortable Bed, view, breakfast, location.
Other Comments
No hot water in shower. Waited 1/2 hour for the technician who was ‘coming right up.’ Called again and waited another 1/2 hour. Fixed, but did not work again the next morning.
Keurig did not work.
Jo04 Dec, 2018Decatur, IL, USA
Enjoyed Most
The service to help us dry in the rain
candi03 Dec, 2018naperville, il, USA
Enjoyed Most
location
Other Comments
room was very worn. headboard all scratched, dresser broken. Stayed here several times and this time the room really needed remodeling.
Kathryn03 Dec, 2018Wheeling, IL, USA
Enjoyed Most
Very Nice hotel! Upgraded room! Right downtown in the middle of everything we wanted to do!
Other Comments
They need more USB charging pugs in the room!
Scott03 Dec, 2018Hortonville, WI, USA
Enjoyed Most
The view of the river
Tiffany03 Dec, 2018Joliet, IL, USA
Enjoyed Most
Location
Other Comments
Complimentary breakfast
donna02 Dec, 2018Waukegan, IL, USA
Enjoyed Most
Location and river view
Other Comments
Great location. Very nice, clean rooms.
Debra01 Dec, 2018Little Chute, WI, USA
Enjoyed Most
The river view was beautiful from our room.We really enjoyed all the hotel's Christmas decorations and the pretty restaurant for a delicious breakfast.
