Niagara Falls
Wyndham Garden Niagara Falls Fallsview
Member rates available
Why We Love It
- Located a 15-minute walk from Niagara's main promenade, Clifton Hill
- Guest rooms have plush beds and complimentary Wi-Fi
- Take a dip in the indoor heated pool, or hit up the fitness centre
- Arcade room on site will be a hit with little ones
Enjoyed This
(356 Member Ratings)
(356 Member Ratings)
"Accessible to many main attractions by foot."
Gail
07. Nov 2018
Scarborough, ON, Canada
Map & Directions
The hotel is approximately 30 minutes from Niagara Falls International Airport by car, 45 minutes from Buffalo Niagara International Airport and 90 minutes from Toronto.
Overview
Sitting near the Niagara River and within a 15-minute walk of the Canadian side of the Falls, the Wyndham Garden Niagara Falls Fallsview is one of the newest hotels to join the iconic tourist destination. Casino Niagara and Rainbow Bridge are a scenic walk just 20 minutes from the hotel, and Fallsview Casino is two blocks away.
Rooms at this hotel have plush, pillow-top beds for tucking in after a day of entertainment at nearby attractions. The family suites have pullout sofas, minifridges and microwaves, or splurge on the Jr. Presidential Suite for a room with a whirlpool tub.
Amenities include a heated indoor pool with a hot tub, a fitness centre and an arcade room. There's no on-site dining, but IHOP is steps away for breakfast, and there is a plethora of dining options nearby. Free Wi-Fi is available for all hotel guests.
Amenities
General
- Infant cots / cribs
- Bar
- Newspaper / magazines
- Games room
- Gym / fitness center
- Hot Tub / Jacuzzi
- Indoor pool
- No pets allowed
- Extra beds (fees apply)
- 100% smoke-free
Services ATM
- 24-hour front desk
- Express check-in / checkout
- Laundry / dry cleaning
- Business center
- Safe in reception
Room amenities
- Air-conditioning
- Central heating
- Coffee / tea-making facilities
- Iron and ironing board
- Kitchenette in some rooms
- Jacuzzi in some rooms
- Pay-per-view / movies on demand
- Flatscreen TV
Internet
- Complimentary Internet access
- Complimentary Wi-Fi throughout
Bathroom
- Bathtub
- Hair-dryer
Parking
- Parking (fees apply)
Accessibility
- Accessible bathroom in some rooms
- Accessible meeting room
- Accessible parking
- Accessible path of travel
- Accessible restaurant
- ADA compliant rooms
- Facilities for guests with special needs
- Roll-in shower
- Wheelchair accessible
Policies
Check-in:
Standard Time is 4pm. Minimum age required to check in: 21.
Checkout: Standard Time is 11am.
Children and additional guests:
Children 17 or under stay free of charge when using existing bedding. Cribs available on request, free of charge for one child under age 2.
Extra bed available upon request: C$10 plus tax, per night.
Extra adult charge: CA$10 per night plus tax.
Pets: No pets allowed.
Fees:
A resort/facility fee of C$3.99 plus tax, per night will be added to the total price of your stay upon check out. A Parking Fee of CA$15 plus tax per day applies and will be added to your bill directly at the hotel. This rate is subject to change at the discretion of the property.
Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Have a Question? Contact Travelzoo.
- +44 (0) 20 3564 9000 UK & Europe
- 1-877-966-0000 U.S. and Canada (toll-free)
- Email us
Customer Service available Mon-Fri, 8am-6pm
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Enjoyed This
(356 Member Ratings)
(356 Member Ratings)
Ratings & reviews reflect verified member feedback for Wyndham Garden Niagara Falls (ON) over the past 15 months.
Show ReviewsHide all
Ratings & reviews reflect verified member feedback for Wyndham Garden Niagara Falls (ON) over the past 15 months.
3.9
Ambiance
4.1
Location
3.9
Rooms
4.4
Quality of Service
4.0
Value for the Money
Enjoyed Most
Accessible to many main attractions by foot.
Other Comments
This is my second stay here. Still a great experience!
Gail
07. Nov 2018
Scarborough, ON, Canada
Enjoyed Most
Central location
Lisa
06. Nov 2018
Baden, ON, Canada
Other Comments
Only issue was we wish the room had a fridge/freezer!
Jared
04. Nov 2018
Oshawa, ON, Canada
Enjoyed Most
The staff at the front desk were excellent. The beds were very comfortable and the hotel was quiet.
Steve
03. Nov 2018
Oro-Medonte, ON, Canada
Enjoyed Most
Nothing as we just stayed one night.
Florence
02. Nov 2018
Toronto, ON, Canada
Enjoyed Most
Delightful staff helped us decide which activities would be of most interest, then gave out coupons for wine-tastings and tours.
Ruth
30. Oct 2018
Wakeman, OH, USA
Enjoyed Most
Rooms were recently updated, staff was very courteous.
Richard
29. Oct 2018
Vienna, WV, USA
Enjoyed Most
Anastasia at checkin gave us Falls view room on 5th floor...we were scheduled for City view on 1st floor. Thank you, Anastasia.
Other Comments
We stayed 3 nights, had limited room service after 1st night...appreciated that...but for some reason did not have it after 2nd night.
Marilyn
27. Oct 2018
Cambridge, MN, USA
Enjoyed Most
close to the strip and casino.
Other Comments
The coupon system for restaurants or other things seems to show that you are getting 100 worth of goods but those goods are just a gimmick to let you think that you are getting odd deal. plate of salad is not 18 to 20 but at those connected places marketed by these hotels are and you have to buy two to use the coupon and you end up paying more than you would have paid at nice independent restaurant. there were other issues related to coupon system and at one side they promote giving you more than the actual cost of hotel but they can not even provide free parking to their own guests and charge 15. If they could just concentrate on providing parking, wifi alone without any extra charges, guests will have better impression when they leave.
naval
25. Oct 2018
Brampton, ON, Canada
Enjoyed Most
hot tub in room
Ross
23. Oct 2018
Mississauga, ON, Canada
Enjoyed Most
It was very close to the falls
Mary
19. Oct 2018
St. Louis, MO, USA
Other Comments
waiting for a wheelchair elevator to get to the lobby sad!
Garland
19. Oct 2018
Toronto, ON, Canada
Enjoyed Most
Helpfulness of the staff.
Other Comments
Towels are thin enough to read the newspaper through. Not very welcoming.
Timm
15. Oct 2018
Temecula, CA, USA
Enjoyed Most
The staff was very helpful.
Other Comments
We were a little disappointed with our room, as we booked a room with a whirlpool tub. It was an older tub that took almost a half hour to fill. The staff was very accommodating. All of the other hotels we stayed at had a complimentary hot breakfast, so it was a little disappointing this was not the case at Whydham. All in all, we were satisfied.
JULIE
15. Oct 2018
Minneapolis, MN, USA
Enjoyed Most
I loved the lobby and the games room. It’s great that they had a pool, gym and hot tub.
Other Comments
Please. Put mini bar fridges in your rooms. We were traveling with food and kept having to get ice to keep our stuff cold. That was very annoying. For the price of the room you would expect to have a fridge. Also your hallways are freezing. We travelled during a cooler time weather wise. We of course heated our room, but when you left to go anywhere in the hotel the halls were so cold. Maybe get some better towels. The towels were small, thin and worn out. I felt like I was drying myself off with a floor mat.
All small things that could be fixed to make a persons stay more enjoyable.
Amelia
14. Oct 2018
Toronto, ON, Canada
Enjoyed Most
Location
William
13. Oct 2018
Port Charlotte, FL, USA
Enjoyed Most
The staff
Susan
12. Oct 2018
Petrolia, ON, Canada
Enjoyed Most
Great staff
Susan
12. Oct 2018
Petrolia, ON, Canada
Enjoyed Most
It was close to the Falls and other attractions
Other Comments
Did not like that it did not have a fridge in the room
Melissa
12. Oct 2018
Bardstown, KY, USA
Enjoyed Most
Service from staff. Ease of checking in. Parking
11. Oct 2018
Hamilton, ON, Canada
Other Comments
We were denied entry to Canada because my husband had a DUI 35 years ago. I called the hotel to inform them of that. I understand that the room I booked was a non refundable rate. In this case, I think they should have allowed a refund.
Denise
10. Oct 2018
Butler, PA, USA
Enjoyed Most
Bed was nice. Location good. Check in was good
Other Comments
For a travel zoo deal it ended up being expensive. Parking of 15 dollars plus taxes too high. Room view was a air conditioner
EVELYN
07. Oct 2018
Thunder Bay, ON, Canada
Enjoyed Most
close to niagara on the lake
charline
05. Oct 2018
Sherbrooke, QC, Canada
Enjoyed Most
Convenient to most places.
Other Comments
Was not as clean as we expected. The furniture was crappy. Broken down chair. Dirty carpet in the room. Dirty carpet in the halls.
Betty
20. Sep 2018
Ypsilanti, MI, USA
Enjoyed Most
Convenient Location
Other Comments
Didn't spend much time here, just slept. Bed was a little to soft for my taste but clean and comfortable rooms.
Leisha
19. Sep 2018
Coquitlam, BC, Canada
Enjoyed Most
Location
Other Comments
Great staff, great location. Room was clean and prepared for our arrival. Easy check in and check out. Would stay here again.
Julia
16. Sep 2018
Mississauga, ON, Canada
Enjoyed Most
Staff was great
Other Comments
For a 5 year old hotel, there were a lot of items not working in hotel room
Denise
14. Sep 2018
Madoc, ON, Canada
Enjoyed Most
Friendly,helpful staff and size of room
14. Sep 2018
Liverpool, NY, USA
Enjoyed Most
Great Service
Other Comments
Great Staff and customer service response
Andrea
12. Sep 2018
Scarborough, ON, Canada
Enjoyed Most
Nice greeting area with fireplace, TV, and bar.
Other Comments
2 Tiny “Bar Soaps”, 1 Tiny Shampoo bottle. No Mini Fridge, No Microwave, Hot water not working in Jacuzzi Tub.
STEPHANIE
10. Sep 2018
Henrietta, NY, USA
Other Comments
The view. It advertised a view of the city. I do not consider looking at the skylon tower a view of the city. I took family from Europe and they were very excited. Room was not the cleanest. Just dissatisfied.
DEBRA
08. Sep 2018
North Olmsted, OH, USA
Enjoyed Most
They were great at getting us an early check-in! It’s was greatly appreciated!
Kelly
05. Sep 2018
Brockville, ON, Canada
Other Comments
Room cleaning could be better. Pool ran out of towels.
Mai
01. Sep 2018
Markham, ON, Canada
Enjoyed Most
Staff
Other Comments
The picture on travelzoo showed the falls visibile from the room, the falls are NOT visible from the hotel. Rooms are NOT well decorated. Parking costs $15.00/day
Allison
01. Sep 2018
Astoria, New York, USA
Enjoyed Most
We got the Jacuzzi tub, that was nice. Staff was nice.
Other Comments
Room was not clean. The bathroom floor was spotty. There was a booger on the sheer blinds and ketchup or something dropped down the footstool. There were no blackout curtains so light poured in very early in the morning. Shower needs repairs to the grout near the floor and shower door needs a rubber strip to prevent water from flooding out. There was a stain on our sheet.
Stephanie
26. May 2018
Gatineau, Quebec, Canada
Enjoyed Most
staff are nice
Location is perfect
Other Comments
Smell of chlorine overpowering
parking fees
room were dirty
AC in room was not working and very noisy
Tap in bathroom started making noise in the middle of the night
Shena
24. May 2018
Mississauga, ON, Canada
Enjoyed Most
The room was spacious and clean. The bar and bartender were great!
Sally
24. May 2018
Buffalo, NY, USA
Enjoyed Most
Location and Value for money. Also Hotel provided complimentary upgrade room upgrade.
Other Comments
Staff was very friendly. Hotel provided complimentary upgrade to celebrate our special evening. Thank you so very much to the Front Desk Staff : )
Susan
21. May 2018
Oakville, AB, Canada
Enjoyed Most
The elevator.
Other Comments
Charged my credit card 4 times and then double charged at checkout.
Sadie
11. May 2018
Hamilton, On, Canada
Enjoyed Most
Spacious room. Location.
Orsi
27. Apr 2018
Innisfil, ON, Canada
Enjoyed Most
Location
Other Comments
Parking is very expensive
Nicole
25. Apr 2018
Ile des Chênes, MB, Canada
Other Comments
On check-in, we had the climb up steps with our luggage to get to the floor level of the desks, something I have never seen before in any hotel. Usually the check-in desk is at the same level as the street. This is a definite disadvantage for someone who would have mobility issues. They do have a tiny elevator but it was not well signed. The Hotel advertises itself as being the Wyndham Fallsview Hotel. This hotel is nowhere near a Fallsview hotel as it is at least two blocks from the actual Falls with sight lines that are blocked by other venues. A staff member checking in another couple said that since the hotel was only 9 stories high there were no rooms with a view of the Falls. I would understand the name (Fallsview) if the hotel was on Fallsview Road, but it's not located on Fallsview Road. It's located on Stanley. Our room booking was for a City View Deluxe room. The room over looked a municipal parking lot and wrecking yard across the street. When I inquired at the desk the clerk had problems understanding my question and was of no help at all. There is no on site restaurant just a coffee bar and a lounge. They state there is an IHOP on site, but you actually have to leave the hotel cross the parking lot to the Best Western Hotel for that. Prior to our having checked in the Hotel charged my credit card with the full amount plus an additional $100.00 "incidentals" charge. When we checked in they said $50.00 per day incidentals would be refunded within 3 to 5 business days. I have been to many other venues which have the same type of charge but they refund the charge immediately on check-out if it was not used. There was no explanation as to what constituted an "incidental" as there is no room service etc. It is highly unlikely that I would ever return to this Hotel and would never recommend it.
31. Aug 2018
Beeton, ON, Canada
Enjoyed Most
Clean and large rooms
Other Comments
Found the staff a bit stand offish! Not warm and welcoming! Only the beginning of the tourist season! Need to step it up a bit.
Teresa
21. Jun 2018
Fenelon Falls, ON, Canada
Enjoyed Most
Nice clean updated hotel but no safe or frig. Early checkout at 11 when most are 12 Noon and towels were very thin. For those reasons, we probably would not stay there again.
Sharon
14. Jun 2018
Mississauga, ON, Canada
Enjoyed Most
My friend was disabled. Friendly staff helpful.
Other Comments
Nice big room for wheelchair access
CHI KONG
13. Jun 2018
Toronto, ON, Canada
Enjoyed Most
Clean modern washroom cozy beds
Tina
12. Jun 2018
Woodstock, ON, Canada
Other Comments
Get proper fitted sheets
Mrs suzanne e
09. Jun 2018
North York, ON, Canada
Enjoyed Most
Friendly, helpful staff and convenience to attractions
Other Comments
It would be great if it had a light breakfast option in the lobby.....even a pot of "real" coffee
Steven
08. Jun 2018
Cincinnati, OH, USA
Other Comments
Average hotel. Large room but dusty. TV remote issues.
Nigel
06. Jun 2018
Conestogo, ON, Canada
Enjoyed Most
Location and helpful staff
Donna
05. Jun 2018
Regina, SK, Canada
Enjoyed Most
Clean room, good view, large room
Pargan
05. Jun 2018
St. Albert, AB, Canada
Enjoyed Most
The room was tastefully decorated with pictures of the falls on the wall. The location was a short distance to the main street and falls.
Joana
05. Jun 2018
Burlington, ON, Canada
Enjoyed Most
Location
Thao
03. Jun 2018
richmond hill, ON, Canada
Enjoyed Most
Location
Other Comments
No fridge in room. Window did not have blackout blind.
Anne Marie
31. May 2018
Toronto, ON, Canada
Enjoyed Most
Location
Other Comments
Nice staff
George
30. May 2018
Avon Lake, OH, USA
Enjoyed Most
The customer service
Other Comments
Great customer service and close to everything
26. May 2018
Etobicoke, ON, Canada
Enjoyed Most
Close to all the action. Casino and shows minutes away.
Other Comments
Friendly staff. Great rooms
Franco
14. Feb 2018
Uxbridge, ON, Canada
Enjoyed Most
Location
Sabrina
13. Feb 2018
Mississauga, ON, Canada
Enjoyed Most
All the sites were very close to the hotel. It had snowed, so we had to drive around , glad that we had four wheel drive. We used the vouchers also.
steve
09. Feb 2018
Newton, NJ, USA
Enjoyed Most
It's 5 minute walk to Fallsview Casino
Other Comments
Being put in a room on the main floor a few feet away from a main road with no soundproof windows ! The air conditioner also sounded more like a generator than an AC. The hot tap tap in the sink gave out tepid water at most after running it for more than 5 minutes. Was concerned that I would have the same problem in the shower so I didn't use it :(
Deepak
24. Apr 2018
Mississauga, ON, Canada
Enjoyed Most
The location was great and walking distance to everything.
Nadia
23. Apr 2018
Stittsville, ON, Canada
Enjoyed Most
The fire alarm going off at 3 am with not one front desk attendant in site was frustrating.
Other Comments
All the vouchers given were really far from the hotel... if you don’t have a car it would cost you over $40 just to get to one winery.
Victoria
21. Apr 2018
Conestogo, ON, Canada
Enjoyed Most
Close to casino and falls
Other Comments
unhelpful staff member at restaurant in lobby
Brendan
20. Apr 2018
HamiltonHamilton, ON, Canada
Enjoyed Most
It was a comfortable, clean facility with great staff.
Other Comments
It was within walking distance to many shops, restaurants, and the Niagara Fallsview Casino.
Karim
15. Apr 2018
Mississauga, ON, Canada
Other Comments
I booked 4 rooms and specifically asked if parking was included. I was told it was. We traveled in two vehicles and had to pay $30.00 per night to park. When I told them I was told by Travelzoo it was included, they said I would have to take it up with Travelzoo. It sure soured the deal.
I have used Travelzoo before and have been very pleased. Now, how can I be sure that the information I’m given is correct?
12. Apr 2018
London, ON, Canada
Enjoyed Most
Convenient location. Staff were nice. It was an okay stay considering the rate we paid for our 2-day stay.
Other Comments
Seems like the room doesn’t have adequate soundproofing. We were on the 6th floor and can here the cars outside and can hear people talking in the hallways. Maybe the pool was just cleaned as we can smell the chlorine in the hallways.
Elizabeth
07. Apr 2018
Sacrborough, ON, Canada
Other Comments
For what was classed as a deluxe King room, it was on the small side with no bar fridge or safe. While we had a ground floor room it was at the end of the corridor so didn't get any noise from people passing the room, you could hear the traffic outside more. The sheets and pillow case were blood stained and the shower in the morning was lukewarm warm after eventually running it for some time. Maybe would stay again as it's in a good location.
sharon
03. Apr 2018
Cambridge, ON, Canada
Enjoyed Most
Customer service, cleanliness of rooms
Christopher
30. Mar 2018
Barrie, ON, Canada
Other Comments
Great package price.
Christine
20. Mar 2018
Barrie, ON, Canada
Other Comments
Room was very dirty
Lisa
17. Mar 2018
Newmarket, ON, Canada
Enjoyed Most
Friendly service upon check in/out
Other Comments
close to all attractions, within walking distance. it was snowing and windy in the falls the night we stayed, so we really didn't venture very far walking. waaay tooo cold!!!!!
Brenda
17. Mar 2018
HamiltonHamilton, ON, Canada
Enjoyed Most
The room was a good size and my kids enjoyed the pool.
Janine
17. Mar 2018
Barrie, ON, Canada
Enjoyed Most
Location
Other Comments
The room was tiny.
Mark
06. Mar 2018
Rochester, NY, USA
Enjoyed Most
Location
Other Comments
No fridge in room
Brendan
23. Feb 2018
Hamilton, ON, Canada
Enjoyed Most
room was spacious, clean and the pool and hot tub was great! wine your at Peller was amazing!
Tanya
21. Feb 2018
Saint Thomas, ON, Canada
Enjoyed Most
Rooms were a nice size... and clean....with a fairly good view
Other Comments
Staff was very helpful n friendly
Doug
18. Feb 2018
Hamilton, ON, Canada
Enjoyed Most
Great bed. Mattress was super.
Other Comments
There could have been 2 comfy chairs in the room for sitting in to watch t.v.
Barbara
18. Feb 2018
Brantford, ON, Canada
Other Comments
2nd & 3rd floor there are a few rooms at the one end of the hotel that are under total construction it was a bit noisy 730am not able to sleep in
Ken
15. Feb 2018
Cambridge, ON, Canada
Enjoyed Most
Very clean .
Susan
08. Feb 2018
Ottawa, ON, Canada
Other Comments
I would have like to had a refrigerator and microwave in my room
Teresa
05. Feb 2018
Hamilton, ON, Canada
Other Comments
Shower head was splitting mist out , by the time it hits to the body it's already cold. They had the wall mount a/c or heater unit, extreamly loud and its close to the bed , couldn't sleep with it on. Try to ask the front desk to switch room but they are full. Wasted my money for the night because we had to sleep in the cold and couldn't have a hot shower at all. Very disappointed for the stay
Chi Bin
04. Feb 2018
Ajax, ON, Canada
Enjoyed Most
Location
Trish
02. Feb 2018
Water Valley, AB, Canada
Enjoyed Most
A lovely room.
Other Comments
A refrigerator would have been nice.
Richard
25. Jan 2018
Belleville, ON, Canada
Enjoyed Most
Staff
Other Comments
Should not pay for parking when you sleep there
Pamela
25. Jan 2018
Grand Falls, NB, Canada
Enjoyed Most
The cleaning staff were awesome.
Other Comments
No Shuttle Service and felt not secure while outside smoking.
Chris
23. Jan 2018
Port Dover, ON, Canada
Enjoyed Most
Room
Doug
22. Jan 2018
Newmarket, ON, Canada
Enjoyed Most
Location was good
Other Comments
Rooms were dirty...stains on walls, sheets, black mold on Jacuzzi tiles, bathroom was Extremely tightly configured....could not close the door without hiding behind it! Must of been some sort of convention going on because our entire floor had rooms filled with four guys and they drank until 1am with their hotel doors propped wide open so they could go from one room to the next!
Darren
21. Jan 2018
Brampton, ON, Canada
Enjoyed Most
We were on the 9th floor ..the view of Clifton was nice. Loved the big windows. Everyone was friendly and welcoming.
Other Comments
Rooms need a safe and mini fridge...only things we were disappointed with.
Dana
21. Jan 2018
Mississauga, ON, Canada
Enjoyed Most
We enjoyed the location. All the extras that came along with the book8ng.
Other Comments
Didn’t know that if you stay for 2 nights you might have to make your own bed. If someon3 would have mentioned 5hat 8 would have made my bed before I went out. Was not impressed with that at all.
Mary
19. Jan 2018
Prince Edward, ON, Canada
Enjoyed Most
The room (size and cleanliness)
Laurena
18. Jan 2018
Toronto, ON, Canada
Enjoyed Most
Nice rooms
Mario
15. Jan 2018
Georgetown, ON, Canada
Other Comments
Very nice hotel the rooms were quite large, very clean. Staff was very good
Darlene
14. Jan 2018
Hamilton, ON, Canada
Enjoyed Most
Location was a quick walk to the falls.
Brenda
10. Jan 2018
London, ON, Canada
Other Comments
The coupons all had lots of hidden charges. The fine print states that you need to pay cover charges and all the prices at restaurants were hiked up too. Not worth the stay even though it seems like you are getting a lot because of hidden charges
Madhur
05. Jan 2018
Mississauga, ON, Canada
Enjoyed Most
Close to all attractions
Mary
10. Dec 2017
Halton Hills, ON, Canada
Enjoyed Most
Rooms were great, 2 queen beds.
Other Comments
The coupons you get with the room really aren’t as good as advertised. Prices are so inflated at all the local restaurants (ihop especially).
Dave
07. Dec 2017
Surrey, BC, Canada
Other Comments
I was unable to use my booking. My brother in law fell off a ladder and was rushed to the hospital. When i called to see if there was anything they could do (a refund or future credit) the girl i spoke to actually laughed and said it was prepaid so she couldn’t help me. Then on friday a gentleman called to see what time i would be arriving so obviously she hadnt cancelled the booking. I am not impressed with their customer service so wont be visiting this hotel in the future. Also i will think twice before booking a deal like this with travelzoo next time. Also since i didnt go i was unable to accurately rate above.
Carla
26. Nov 2017
Brampton, ON, Canada
Enjoyed Most
Great staff, upgraded us to a jacuzzi suite.
Other Comments
Great staff, very friendly!
Alessandra
26. Nov 2017
Mississauga, ON, Canada
Enjoyed Most
Value
Other Comments
Couldn’t believe there was no mini fridge in the room
Andrew
26. Nov 2017
London, ON, Canada
Enjoyed Most
The size of the room and the jacuzzi was fabulous.
Michelle
19. Nov 2017
Ajax, ON, Canada
Enjoyed Most
Location
Other Comments
Functional
Brian
12. Nov 2017
Burlington, ON, Canada
Enjoyed Most
Helpfulness of the staff, especially Samantha.
Cheryl
11. Nov 2017
Collingwood, ON, Canada
Enjoyed Most
cleanliness--nice hot tub---quiet---comfy bed!!
paul
09. Nov 2017
harriston, ON, Canada
Enjoyed Most
Location
Other Comments
Everything was good except for no room service
Jonathan
08. Nov 2017
Newmarket, ON, Canada
Enjoyed Most
The large suite was excellent! Hotel was very quiet--really enjoyed our stay. The rooms weren't opulent and needed more furniture, but overall, a good experience.
Thomas
07. Nov 2017
RidgedaleRidgedale, MO, USA
Enjoyed Most
Decent priced parking. Nice view of Skylon tower from room.
Other Comments
Didn't have soap or towels for us in room. Asked for soap but didn't notice the lack of bath towels until the morning.
Adeline
31. Oct 2017
London, ON, Canada
Enjoyed Most
Location & size of room - got upgraded to a family suite
Lorna
29. Oct 2017
Concord, ON, Canada
Enjoyed Most
Good location. Central to everything
Maureen
29. Oct 2017
Stayner, ON, Canada
Enjoyed Most
It was in a great location and we liked that it was easy to get to.
Jean
29. Oct 2017
Condor, AB, Canada
Enjoyed Most
The hostess did credit me the parking fee on check out to ease my dissatisfaction which I did appreciate,
Other Comments
Very old worn towels and bath mat was threadbare!
There was popcorn on the floor from previous guests as well as linty and dusty along the baseboards.
The tourism tax is a real money grab!! Prices are jacked up enough for the restaurants and tourist venues.
Shelley
28. Oct 2017
Luseland, Saskatchewan, Canada
Enjoyed Most
The friendliness of the stsff
James
28. Oct 2017
Hookstown, PA, USA
Enjoyed Most
Rooms were clean. Staff was pleasant. Lots of parking.
Other Comments
Location was not within walking distance of the casino.
Paula
28. Oct 2017
Toronto, ON, Canada
Enjoyed Most
The location was good
Other Comments
staff not friendly, refridg extra $20 a night and microwave also extra, food voucher of little use considering the price. I thought I had three nights but only had two and the third cost me twice as much There is parking every where for $4 and $5 but the hotel charges $14 a night. TV programs was not good
frederic
27. Oct 2017
Pikeville, NC, USA
Enjoyed Most
the travelzoo deal
Other Comments
Too many added taxes, also the wifi in room was not very good and there was no complementary coffee in the lobby or local newspapers
Brenda
27. Oct 2017
Bennington, VT, USA
Other Comments
Very good hotel, however, rooms needed updating. Also refrigerator in room would be helpful.
Mary Ann
27. Oct 2017
Peterborough, ON, Canada
Other Comments
The hotel was fine but there were some hidden charges that we did not see up front. An additional $5 a person was charged for the 4 pack fun pass. Also the food coupons said one per table. We had a total of 3 couples traveling together so for there to be only one coupon per table did not make since. We had to talk to the hostess at the restaurant to explain the situation and she let us use 3 coupons. Our consensus was for better disclosure of what is and is not included in the package.
Shirley
24. Oct 2017
Pittsburgh, PA, USA
Enjoyed Most
Staff were nice.
Other Comments
The hotel was ok. But the perks or "Add ons" were not worth it: Both "Outback" and "Ihop" were way overpriced and not very satisfying. Therefore, the coupons were of little value. Very disappointing.
Noel
24. Oct 2017
Burlington, ON, Canada
Enjoyed Most
Confortable beds
Other Comments
No daily room service. No fridge in room.
Jocelyn
22. Oct 2017
St. John's, NL, Canada
Enjoyed Most
Location.
Other Comments
I wish they would put a grab bar in the tub/shower. As older people who cannot afford a fall, we were uncomfortable having nothing to hold onto stepping in and out.
Jeannette
22. Oct 2017
OVERLAND PARK, KS, USA
Other Comments
Restaurant vouchers were nice but they were basically buy one get one vouchers & not gift cards. Worked fine for us but others may not understand the yerms of use.
Ann Marie
21. Oct 2017
Holly Springs, NC, USA
Enjoyed Most
availability to use the pool ( until 11pm)
Other Comments
It would have been better if our room has a fridge. Like in our case that we have a child with us and we need a fridge to keep his milk for the duration of our stay. $14 parking is too much for a night of stay as parking expires by 12PM the next day.
Lilianeth
20. Oct 2017
Breslau, ON, Canada
Enjoyed Most
Close walking distance to Niagara Falls. Additional coupons for dining help reduce the cost which is quite high close to the Falls.
Robert
20. Oct 2017
CANFIELD, OH, USA
Enjoyed Most
The room was very good. The staff were always friendly and helpful.
Rich
19. Oct 2017
Monee, IL, USA
Enjoyed Most
Location
andrew
18. Oct 2017
oshawa, ON, Canada
Enjoyed Most
Visit to Niagara On The Lake; hiking trails; Vineyards
Other Comments
Hotel was nice, clean. Room was comfortable, but noisy (1st floor). Basic amenities - no fridge or safe.
David
18. Oct 2017
Jenison, MI, USA
Enjoyed Most
The room was clean.
Other Comments
The room was extremely small, including the bathroom. Our room was on the ground floor which was facing Onto the Main Street ( Ferry st.) . The street noise was very loud and woke me up several times throughout the night. The room was far too small and loud to be comfortable. We would have been much better off paying the extra twenty dollars to stay at a nicer hotel.
Lindsay
17. Oct 2017
Caledon, ON, Canada
Enjoyed Most
The room was large, and very quiet. Bed was comfortable. Really enjoyed being upgraded to a suite. Location was good to restaurants and the Falls.
Other Comments
The bath towels were threadbare. Needed a rubber mat in the tub as it was so slick--ended up using a cloth towel. Need more kitchen supplies like paper towels, kitchen towels. Furniture was sparse in living room--no coffee table or end table.
Thomas
16. Oct 2017
Ridgedale, MO, USA
Enjoyed Most
Near to everything
Ada
14. Oct 2017
Sault Ste. Marie, ON, Canada
Enjoyed Most
Location was good.
Other Comments
As soon as we entered the room, we noticed that the toilet was not clean - had to call for service - housekeeping left a lot to be desired. No amenities in the room, no literature on the area, no TV information, no refrigerator. Was expecting more!
Louise
09. Oct 2017
Lehighton, PA, USA
Enjoyed Most
Convenient location and great staff.
Other Comments
No breakfast, but the hotel has discount coupons for various restaurants.
P A
07. Oct 2017
Canonsburg, PA, USA
Enjoyed Most
The staff was extremely helpful. We enjoyed the pool and jacuzzi. The hotel is located close to the Wego bus stops (blue and red line). Spacious rooms.
Other Comments
Fitted sheets need to be larger so they fit on the bed. They came off the bed every night. Window curtain was also ripped.
Deeann
05. Oct 2017
Torrance, CA, USA
Enjoyed Most
The room was nice.
DAPHNE
02. Oct 2017
Manitowoc, WI, USA
Enjoyed Most
Check in was fast and easy! Nice big room. Very comfy bed, nice soft pillows. We we're trying to have a nap when we arrived due to a tiring trip and there were drilling happening surrounding our room, we called reception to find out and we were told it should stop in a few minutes, and it did. Thank you we were able to get that much needed rest.
The only thing was housekeeping need to improve there are accumulated dusts on corners and top of the lamps that are very visible. The mirror in the wasroom was still cloudy. Other than that we had a pleasant stay and will stay here again. Booking with travelzoo was a nice experience and they made everything possible.
Grace
30. Sep 2017
Etobicoke, ON, Canada
Enjoyed Most
Exceptionally helpful staff, they were great. Because of two people on the cleaning staff being ill, our room wasn't cleaned. But at 8:00, a very apologetic woman came and cleaned the room and replenished supplies. Provided information and directions pleasantly, always!
Other Comments
Room was clean, only comment was no fridge, which would have been nice, but just fine otherwise.
Cindy
29. Sep 2017
Knox, PA, USA
Enjoyed Most
The people working there.
Other Comments
The room we had needed some upgrading - especially the carpeting.
John
29. Sep 2017
Big Rapids, MI, USA
Enjoyed Most
Would not recommend to friends or others
Other Comments
$1000 Bicycle was stolen off a locked rack on our car the first day in broad daylight right around breakfast time, even though camera's were in the area of the parking lot, they did not have a view of the parking lot which was a charge of $14 per day to park (fake security and it cost you). There was another couple who also had their bike stolen. First day the maid missed cleaning our room, second and third day they didn't replace the tissues. Pool had to strong of a chlorine smell to even use (burning eyes when even walking into pool location.
Allen
28. Sep 2017
Byron, IL, USA
Enjoyed Most
The hotel was fine, the vouchers were not transparent enough.
Other Comments
The prices and the hidden fees. The Ruths Chris's prices were much higher than they were in Toronto and my family and I can only guess that they are to accomodate people with vouchers. Additionally, we wanted to redeem the mini putt gold voucher but did not realize until we read the coupon that there was a 5 dollar facility fee plus tax.`
Ronald
26. Sep 2017
Toronto, ON, Canada
Enjoyed Most
Very clean, nice rooms
Staff were helpful
Housekeeping forgot to make up our room on 2nd day...but it was taken care of after we reported to front desk.
Other Comments
Great location...walk down the hill to the Falls.
They do charge 14.00 per day to park.
slow elevators
expensive coffee shop/bar at lobby level
Janice
25. Sep 2017
East Lyme, CT, USA
Enjoyed Most
Great location, quick walk go falls. Clean too!
Matthew
24. Sep 2017
West Bloomfield Township, MI, USA
Enjoyed Most
EASE OF GETTING THERE
Other Comments
FELT THAT $14 FOR PARKING WAS WAY OUT OF LINE. MANY LOTS SHOWED $5. ROOM WAS ADEQUATE AND QUIET.
PEGGY
24. Sep 2017
North Lima, OH, USA
Enjoyed Most
It was close to places I wanted to go to.
Other Comments
Food near this hotel was extremely expensive.
Marilyn
23. Sep 2017
Amarillo, TX, USA
Enjoyed Most
It was clean and staff were helpful.
Other Comments
Room was small for two people.
Malcolm
22. Sep 2017
Shanty BayOro-Medonte, ON, Canada
Enjoyed Most
Great price for the location.
21. Sep 2017
Okemos, MI, USA
Other Comments
construction noise in the hotel during the day, no complimentary coffee, nothing.
John
21. Sep 2017
Leipsic, OH, USA
Enjoyed Most
The price and the location was the best part of the deal. The rooms were small but clean and the bed was comfortable.
Other Comments
The worse part of the deal was the coupon for Ruth Chris Steak House. It was extremely overpriced and they appear to charge more for those who have a coupon
Carol
20. Sep 2017
Granbury, TX, USA
Enjoyed Most
Being in walking distance to the falls but still quiet for us at niight
Patricia
20. Sep 2017
Sand Lake, MI, USA
Other Comments
Not impressed with the coupons at 2 restaurants. I think the prices were raised so that the coupons didn't really save me, and may have cost me more.
Marilyn
20. Sep 2017
Amarillo, TX, USA
Enjoyed Most
It was in walking distance to a lot of restaurants and Casino and the
Falls!
Lorraine
19. Sep 2017
Whitesboro, NY, USA
Enjoyed Most
Location
Irene
19. Sep 2017
Toronto, ON, Canada
Enjoyed Most
Eon the manager upgraded both rooms we booked and also comped our parking!!He is the best.(because we were double charged on our bill when we booked a month ago..).Your rooms do need updating as all the furniture in the rooms looked pretty beat up !!Looks real shabby for a Wyndam hotel owned now by Marriott..The hotel receptionist are very nice.The decor in the lobby was very nice and looked fairly new..No refrigerator in the rooms and a $20. charge if you wanted it.(.NOT GOOD trying to nickel dime people!!) the drain near the Jacuzzi kept coming out of the floor.Also the door to the bathroom backs up to the vanity outside the bathroom making one nervous as you might get hit with the door if some-one is coming out of the bathroom..You might want to put a "pocket door" in the next time..For the most part we would rate your hotel a 7-8 out of 10..
Susan
17. Sep 2017
Rochester, NY, USA
Enjoyed Most
It was a good experience except the check in & check out time. How does it make sense to check out at 11 am whereas the check in time is 4 pm!!!
Other Comments
The front desk agent who was dealing with my paperworks for check in was very weirdly confused about almost everything!!! Not a very good welcome though!
Irfan
16. Sep 2017
Toronto, ON, Canada
Enjoyed Most
The window view and the comfortable beds. The location was great. Very helpful staff.
Other Comments
The staff was very nice and helpful.
Melanie
15. Sep 2017
ParisParis, IL, USA
Enjoyed Most
Good location. Very clean.
Audrey
15. Sep 2017
Granger, IN, USA
Enjoyed Most
The staff was polite and courteous.
Other Comments
The rooms are in need of renovation.
Jaroslav
14. Sep 2017
Oakville, ON, Canada
Enjoyed Most
For the price hotel was dated but fine. ABSOLUTELY DO NOT USE THE IHOP $15 off coupon that comes with room. Our breakfast at IHOP was $48. Canadian with tip. Most expensive breakfast I've had in years. There are tons of breakfast places nearby that costs $14. Total for 2 people.
Jeffrey
13. Sep 2017
Aurora, IL, USA
Enjoyed Most
Location
Nancy
13. Sep 2017
Swampscott, MA, USA
Enjoyed Most
nice large, comfortable room, but was somewhat dirty. Phone was filthy, old washcloths in shower, had to ask for clean washcloths.
Other Comments
Fallsview is only name of location, you cannot see falls from any location in hotel. It is centrally located within walking distance of many attractions and reasonably priced, but yu do not have any opportunity to see falls.
Robert
13. Sep 2017
Greensburg, PA, USA
Enjoyed Most
The proximity to the falls, very clean and comfortable staff berry friendly
John
09. Sep 2017
Livonia, MI, USA
Other Comments
There was no view of the falls.
David
08. Sep 2017
Plymouth, MI, USA
Enjoyed Most
Niagara Falls
Other Comments
Overall, a bit disappointed, but we do love the area.
Richard
07. Sep 2017
Strongsville, OH, USA
Enjoyed Most
They did contact me to see why I didn't show up
Other Comments
I liked the wrong day for my reservation. It was my mistake
Marius
06. Sep 2017
Ajax, ON, Canada
Enjoyed Most
Hotel was very nice and the staff were very helpful....but $14 to park???
Other Comments
It wasn't clear to me that the coupons were only good if you had 2 people. I told them I was going single but apparently that didn't register. None of the discounts were good! Prices for everything were outrageous, even with the favorable U.S. rate. I got a hearty laugh when I said "This is the only free ride in Niagara Falls" while riding the hotel elevator.
DeWitt
06. Sep 2017
Endicott, NY, USA
Enjoyed Most
Bed was comfy.
Other Comments
I booked a room for 93$ and somehow that translated to 119$ on the bill. I feel very let down and the hotel staff did nothing to assiat me other than blamed it on travelzoo. I would not have booked this place for 119$. All in, I owed 183$ for a 1 night stay! And no, there was no room service etc. The only addition was a 15$ cot. Very deceived by the '93'$ room, which was in fact, double.
Bruce
03. Sep 2017
Ottawa, ON, Canada
Enjoyed Most
THE 9TH FLOOR ROOM WAS EXCELLENT AND WHAT A GREAT VIEW AT NIGHT. BEDS WHERE SUPER. TOTALLY THE DEAL ON TRAVEL-ZOO.WAS SUPER.
Other Comments
JUST A LITTLE TOO MUCH $$ ADDITIONAL CHARGES. NOT THE HOTEL FAULT..STILL A GREAT DEAL!
LUCIANO A.
02. Sep 2017
Rochester, NY, USA
Enjoyed Most
the bed was very comfortable and the room clean
susan
02. Sep 2017
Stratford, ON, Canada
Enjoyed Most
The location is central and everything is within walking distance. Their front desk is manned 24 hours a day, so we were able to quickly and easily check out super early in the morning before our flight. There is a tourism desk in the front lobby for booking the falls tour.
Other Comments
In an expensive town like this, you get what you pay for, so I shouldn't really complain because we did get the TravelZoo deal. But on top of that they charge a mandatory tourism improvement fee on top of all the other fees and taxes. All the dining vouchers they give you are for places where the prices are super jacked up and they also charge an extra tourism tax on top of your regular taxes (most resto's will remove it if you ask them to, except IHOP). The hotel is quite plain, and not everything is as advertised. There was only one floor with a working ice machine (as opposed to the 4 floors that were advertised). The toilet made noises all through the night. There was no proper light in the main part of our hotel room and the bedside lamp didn't help much. But all in all, we didn't spend a lot of time in the hotel room, so it was fine for the price.
Rebecca
01. Sep 2017
Surrey, BC, Canada
Enjoyed Most
The name is misleading, its on fallsview street, but none of their rooms have a view of the falls.
Other Comments
Small rooms, cheap, thin towels.
stephen
01. Sep 2017
Flushing, MI, USA
Enjoyed Most
Clean rooms, friendly helpful staff
Justine
30. Aug 2017
Brussles, ON, Canada
Enjoyed Most
Location
Michael
30. Aug 2017
Richmond Hill, ON, Canada
Enjoyed Most
I found the room quite comfortable clean and the bed was super comfortable. I was disappointed that there was no mini fridge. But I would come back again.
Julia
29. Aug 2017
Lambton Shores, ON, Canada
Enjoyed Most
Close to the Falls
Terry
26. Aug 2017
Guelph, ON, Canada
Other Comments
Outstanding staff, very helpful on the restaurant picks.
Richard
24. Aug 2017
Cincinnati, OH, USA
Enjoyed Most
Very clean hotel & friendly staff
Samantha
19. Aug 2017
Guelph, ON, Canada
