Playa del Carmen (all areas)

Grand Hyatt Playa Del Carmen Resort

Travelzoo Staff

Why We Love It

  • Walking distance to lively restaurants and bars on La Quinta Avenida
  • Spacious rooms include Caribbean views, furnished terraces and swim-up pool access
  • Resort features a luxe spa and three oceanfront pools
  • Complimentary Wi-Fi for all guests

"Sparkling infinity pools and over-the-top spa amenities" -- Travel + Leisure
Enjoyed This
(21 Member Ratings)
"The grounds are beautiful and it’s walking distance from the main strip but far enough that the crowds & noise don’t affect your stay. They also have a driveway into the entrance with security at the start of the driveway making you feel safe."
19. Dec 2018
Burnaby, Canada

Map & Directions

Hyatt Playa del Carmen is a 45-minute drive from Cancun International Airport. The hotel provides airport transportation for a fee. 

Rooms & Rates

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Grand Hyatt Playa del Carmen offers beachfront luxury in the heart of Playa del Carmen. Located on a stretch of white sand beach leading to the gentle turquoise waters of the Mexican Caribbean, the resort has amenities aplenty for daytime relaxation. Guests can sun on the hotel's beach, lounge next to an infinity pool, sip a cocktail at any of the hotel's three bars, or unwind with a facial or body treatment at the high-end spa.

By night, the resort's ocean-view restaurant serves fresh seafood. The open-air El Paseo corridor connects the hotel's entrance to the beach, which features Mexican street food kiosks. Beyond the hotel, guests can walk to La Quinta Avenida, Playa's main street, which is lined with lively restaurants and bars.

From the press:
  • "Sparkling infinity pools and over-the-top spa amenities" -- Travel + Leisure



  • Games room
  • Sauna / Steam Room
  • Spa


  • 24-hour front desk
  • 24-hour room service
  • Baby-sitting service on request
  • Concierge service
  • Hair salon (fees apply)
  • Laundry / dry cleaning
  • Safe in reception (fees apply)

Room amenities

  • Air-conditioning
  • Coffee / tea-making facilities
  • Iron and ironing board
  • Mini bar
  • Safe
  • Flatscreen TV
  • iPod/iPhone docking station


  • Complimentary Wi-Fi in guest rooms
  • Complimentary Wi-Fi in public areas


  • Bathrobes
  • Hair-dryer
  • Slippers


  • Valet service (fees apply)


  • Wheelchair accessible


Checkout: Standard Time is 12pm.

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Additional details: Pets not allowed Check-out time is 12pm

Know Before You Go

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: USD 30 per person (approximately)
  • Valet parking fee: USD 8 per day
  • Rollaway bed fee: USD 55.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 25.00 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Have a Question? Contact Travelzoo.

Customer Service available Mon-Fri, 8am-6pm

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

Enjoyed This
(21 Member Ratings)
Ratings & reviews reflect verified member feedback for Grand Hyatt Playa del Carmen over the past 15 months.
4.6 Ambiance
4.5 Location
4.6 Rooms
4.2 Quality of Service
4.4 Value for the Money
3.9 Ease of Booking
Show Reviews
Enjoyed Most
Its fabulousness!
Other Comments
Extraordinary experience with my girlfriends
Melissa 20. Dec 2018 Toronto, Canada
Enjoyed Most
The grounds are beautiful and it’s walking distance from the main strip but far enough that the crowds & noise don’t affect your stay. They also have a driveway into the entrance with security at the start of the driveway making you feel safe.
Young 19. Dec 2018 Burnaby, Canada
Enjoyed Most
It was perfect weather, an off season venue, and a wonderful resort with outstanding staff.
Anne M 05. Dec 2018 Delmar, USA
Enjoyed Most
the spa and the The Grill restaurant
Daryle 04. Dec 2018 Winter Park, USA
Enjoyed Most
The swim up room, pools and beach.
Elizabeth 02. Dec 2018 Walnut Creek, USA
Enjoyed Most
beautiful facility and nice location
Other Comments
my husband ordered a welcome package to arrive for my stay through concierge which never arrived. Also, there were issues at the pool with other guests behavior which was never addressed by management which made us feel very unsafe
Dwight/April 03. Jul 2018 South Pasadena, USA
Enjoyed Most
great food at the on-site restaurants and clean, comfortable rooms, plus super friendly and helpful staff. it was an amazing experience!
Other Comments
i didn't like that the beachfront chairs required you purchase drinks from the restaurant. no one mentioned this ahead of time so it was a little bit embarrassing when the waiter confronted us about it. he was nice enough but i feel like that should have been mentioned at some point!
mariam 10. May 2018 Alexandria, USA
Enjoyed Most
Best spa service ever experienced. Friendly staff, swim up rooms, great food with a variety of cuisine options.
Other Comments
Great hotel and people, would highly recommend!
Jasmin 02. May 2018 Walnut Creek, USA
Other Comments
Had issue with the charges
MALIK 02. May 2018 Brooklyn, USA

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Grand Hyatt Playa Del Carmen Resort