Monarch Airlines has closed down: here's what you need to know

02 Oct 2017

As you may be aware, Monarch Airlines has announced today (2 October, 2017) that it will cease trading, and that all flights are cancelled.

About 110,000 travellers are currently abroad on trips booked with the group – with no flight home. If you are one of them, or if you have a future flight booked with Monarch, here's what you need to know. Play the video below or check out the FAQs underneath...

Is there a dedicated helpline?

Anyone affected should call 0300 303 2800 (UK) or +44 1753 330 330 (overseas). Alternatively, visit the dedicated website, monarch.caa.co.uk.

I'm abroad and due to return on a Monarch flight. What should I do?

The government is working with Monarch to ensure there is aviation capacity to return all passengers. This is the biggest ever peacetime repatriation and passengers should expect disruption and delays as this unprecedented government operation gets underway.

Monarch has set up a dedicated I am already abroad page, where you will find details about your new flight back to the UK. Many flights are expected to go ahead as close to the original departure time as possible.

Will I have to pay to get home?

No. All 110,000 Monarch passengers will be flown back to the UK at no cost to them.

Do I need to come home now?

You do not need to cut your trip short - arrangements are being made so that you can fly home at the end of your holiday as planned.

Does this apply if I booked a flight only? 

You will be covered by the repatriation cheme, provided your return flight to the UK is on or before 15 October.

What if I’m due to return after 16 October?

If you were on a Monarch package holiday, your booking is ATOL-protected, and therefore you will be flown home free of charge. Anyone who booked a flight only will have to make their own arrangements. You will then need to try and reclaim your money.

I have a Monarch holiday booked. What should I do?

Do not go to the airport. All future holidays and flights booked with Monarch are now cancelled and your flight will not be operating.

Where can I find out more?

Visit Monarch or the government advice page here for more information.

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