Enjoyed Most

Everything was just perfect from the room to the staff and food. Could not fault it at all.

Other Comments

All the staff were so helpful, especially Charlie.

Bridget 02 Dec, 2025 London, UK

Enjoyed Most

This is the 4th time we have visited this lovely cosy, steeped in history hotel. Rooms, food and service just as good as we remembered. Unfortunately only managed to stay 2 nights and the weather was awful. We still managed to enjoy ourselves. Hotel is not really suitable for those who have mobility issues as the stairs have narrow steps and steep inclines. However with a hotel that is over 600 years old built on a steep cobbled street this has to be expected. The staff really make the hotel a pleasure to stay at, we will definitely be going back again, hopefully in the not to distant future.

Other Comments

A special mention to a member of staff named ‘Steven’. Really lovely member of the team who wears a smile on his face and nothing is to much trouble.

Barrie 02 Dec, 2025 Chelmsford, UK

Enjoyed Most

The staff are amazing, nothing is too much trouble

A 08 Nov, 2025 Reading, UK

Enjoyed Most

Very good staff. Extremely good ambiance.

Fred 25 Nov, 2025

Enjoyed Most

BEAUTIFUL OLD INN FULL OF CHARACTER, GREAT BAR WITH GOODRSNGE OF CSK BEER. QUALITY RESTAURANT.

Other Comments

PARKING IN THE VICINITY OF THE HOTEL DIFFICULT UNLESS YOU CHOOSE YOUR ARRIVAL TIME CAREFULLY. LOCAL STREETS NOT SUITABLE FOR THE INFIRM!

John 31 Oct, 2025 Lee-on-Solent, UK

Enjoyed Most

The staff were all very attentive. High standards of cleanliness.

Sylvia 20 Nov, 2025 Banbury, UK

Enjoyed Most

We enjoyed our overnight stay

David 31 Oct, 2025 Dover, UK

Enjoyed Most

Everything about the mermaid inn is fantastic. Staff were very friendly, location was spot on. Two fantastic nights

John 05 Nov, 2025 Harwich, UK

Enjoyed Most

Second time at The Mermaid Inn and it will not be the last. The hotel has a wonderful atmosphere and staff that are second to none.

Robert 11 Nov, 2025 Braintree, UK

Enjoyed Most

Staff helpful and pleasant. Breakfast very good. Room a bit tired

Carol 04 Nov, 2025 Steyning, UK

Enjoyed Most

This was my fifth stay at the Mermaid, three times solo and twice with my wife. As always the staff were fabulous, always chatty and cheerful as well as very efficient and helpful. The 600 year old building has bags of atmosphere, a fabulous bar with huge open fireplace plus two other lounges, and is in the heart of the town. It has its own car park including 4 electric charging points. The food is excellent, especially breakfast. I'll be back again in a few months - looking forward to it already.

Robert 26 Nov, 2025 Edinburgh, UK

Enjoyed Most

absolute great value for money. we loved it.

Other Comments

authentic historic inn with excellent attentive staff, excellent breakfast, silver service, food great

Anna 21 Nov, 2025 Redhill, UK

Enjoyed Most

From start (check in) to finish (check out) and beyond (I left an important notebook in my room which the Receptionist very helpfully agreed to send me). ALL staff were exceptionally friendly and helpful throughout our stay. The Hotel itself is beautiful and quaint and historical and full of atmosphere!! Our room was gorgeous! I can honestly say it is one of the best Hotels I have stayed in for ambience and fabulous staff which goes a long way into making a memorable stay. I will definitely return soon and take friends to soak up the atmosphere!!

Tracey 28 Oct, 2025 Worthing, UK

Enjoyed Most

Return from a visit four years ago - also a travelzoo offer - both birthday treat visits. Absolutely love the hotel and Rye - an absolute joy - highly recommend ❤️

Julia 28 Oct, 2025 Egham, UK

Enjoyed Most

Enjoyed staying at this old hotel

Vinay 15 Oct, 2025 London, UK

Enjoyed Most

As charming as we had been lead to believe

Other Comments

Wonderful evening meal and breakfast

Celia 28 Sep, 2025 Tadworth, UK

Enjoyed Most

Lovey historic hotel and town. The food at the Mermaid was absolutely superb. Lovely menu and service. Will definitely be back.

Rosamary 23 Oct, 2025 Whitstable, UK

Enjoyed Most

4 of us had vouchers for 3 nights. One of our rooms was upgraded and beautiful. Thank you. Breakfast was excellent. Bar food not so good for the price. Restaurant was good.

Other Comments

Parking was tight but welcome.

patricia 21 Oct, 2025 LOWDHAM, UK

Enjoyed Most

Perfect location although the carpark was tight for parking. The staff were all so lovely, helpful, friendly and vey knowledgeable.

anita 09 Oct, 2025 braintree, UK

Enjoyed Most

Very welcoming and helpful staff.. delicious food. Quirky but very comfortable environment.

Moira 21 Oct, 2025 London, UK

Enjoyed Most

Very helpful, friendly staff, delicious breakfast Comfortable beds. Cosy rooms.

Other Comments

Rye is hilly and the cobblestone streets are not easy to walk on outside The Mermaid..

Susan 09 Sep, 2025 Bournemouth, UK

Enjoyed Most

Central location

Michelle 07 Oct, 2025 Row Town, UK

Enjoyed Most

1st class in every aspect

John A 16 Oct, 2025 Southampton, UK

Enjoyed Most

Whole experience very good. Room along a warren of corridors and stairs but lovely. Whole hotel is full of character and quirky surprises. Breakfast is extremely good

Bridget 15 Oct, 2025 Bruton, UK

Enjoyed Most

The staff are lovely and very helpful as always the hotel is just amazing we just love the history of this hotel and the rooms are all so very different and spotlessly clean…breakfast is very good…

Other Comments

If you have mobility issues this may not be for you as there are lots of uneven stairs and floors but this is what you would expect in such an historic hotel with creaky floorboards stories of ghosts it’s just a wonderful place to stay….

Susie 24 Oct, 2025 Whitstable Kent, UK

Enjoyed Most

Wonderful historic hotel. Everything that appeals to my love of the antique. Staff wonderful in every department. Night porter offered and served tea in the early hours when I was downstairs reading in the early hours. A lovely. A much appreciated unsolicited touch indicative of the ethos of the family run, non chain hotel. Food in the restaurant was special and made our occasion memorable.

Other Comments

As a timber framed hotel dating back to the 14th century Any one visiting should expected the creaks and groans of the old building all part of its wonderful character. The bathroom in our room was however a bit dated and the shower curtain needs to be cleaned.

Martin 10 Oct, 2025 Redhill, UK

Enjoyed Most

We thoroughly enjoyed Rye and the Mermaid Inn was curious and fun.

Other Comments

The food was wonderful!

S 15 Oct, 2025 ALTON, UK

Enjoyed Most

Staff very welcoming friendly and attentive. Food and atmosphere most enjoyable.

Other Comments

Only drawback is a rather tricky carpark especially if you have a larger vehicle.

Harry 17 Oct, 2025 Nnuneaton, UK

Enjoyed Most

Lovely staff , wonderful breakfast

Other Comments

Didn't have dinner in the restaurant, very expensive.

Anthony 27 Sep, 2025 LETCHWORTH GARDEN CITY, UK

Enjoyed Most

Absolutely brilliant, very attentive and happy staff, great food.

Naomi 30 Sep, 2025 Hornchurch, UK

Enjoyed Most

Warm welcome, beautiful building and location

Amy 14 Oct, 2025 Bury St Edmunds, UK

Enjoyed Most

Always a treat staying at the Mermaid as they maintain the wonderful ambience of this ancient building with respect.

Other Comments

A free stay would be nice!

Robert 23 Oct, 2025

Enjoyed Most

Great hotel very old and atmospheric completely different to 5 star modern hotels

Other Comments

Lovely staff good food hugh breakfasts good drinks selection

Gill 07 Aug, 2025 Tredegar, UK

Enjoyed Most

Fabulous, everything.

David 08 Aug, 2025 West Malling, UK

Enjoyed Most

Room 14, which is a twin room is very small with a tiny bathroom. Love staying at this hotel, staff are pleasant and helpful and had a very tasty breakfast.

Other Comments

This hotel would prove challenging for people with mobility issues, as the stairs are very steep.

efrosini 24 Aug, 2025 Tenterden, UK

Enjoyed Most

Delightful staff and special history in a lovely town

Adrianne 20 Aug, 2025

Enjoyed Most

Excellent attention from every member of staff. Made to feel your stay was special. Any request was immediately dealt with, always with a smile.

Other Comments

You can confidently recommend this hotel. Great price enables you to return. Evening meal in hotel restaurant was outstanding.

Daniel 15 Aug, 2025 White British, UK

Other Comments

Excellent and ample portions of food. Staff very friendly and helpful

Donald 27 Aug, 2025 Maidstone, UK

Enjoyed Most

Great location and helpful attentive staff

Other Comments

Nice Breakfast

Carol 28 Aug, 2025 Royal Tunbridge Wells, UK

Enjoyed Most

Staff very helpful. Had meal in hotel which was very good. Plenty of choice for breakfast

Linda 07 Aug, 2025 Gillingham, UK

Enjoyed Most

Everything was well organised except for the car park, which was a shambles, lack of space, although the staff did their best to accommodate us

Other Comments

Excellent food and service

Chris 09 Sep, 2025 Wraysbury, UK

Enjoyed Most

Lovely 2 night break. All staff are extremely friendly and helpful

Roger 06 Aug, 2025 St Albans, UK

Enjoyed Most

This historic hotel in the centre of Rye is perfect for exploring the old town. Our tudor period room was beautiful. Unfortunately the bathroom was inadequate for bathing and showering. Also our room got overly hot in Augusts heatwave . All the staff were uniformed, and helpful, the food of a high standard .

Philip 15 Aug, 2025 Leicester, UK