Very friendly staff

Large hotel dated but looks clean and tidy. Good for access into Skipton vi bus or canal footpath. Restaurant menu and heavy on fries so only ate there once breakfast staff wonderful all self service good quality food but not very hot. Now the room we had was clean again dated but the bathroom was a disgrace although it was clean the grout was dirty stained basin and chipped paint and wood on the bathroom door. However due to the location we would return

Good

The staff, food and overall care were excellent. However, the room we had was tired and in need of a reburb

The location was good, that was about it

The food was really quite bad, both dinner and breakfast. We were amazed that such a place could get the food so wrong, it was very much like they didn't care what people thought. The servers were brilliant, very apologetic and agreed with us that the food wasn't nearly good enough. They knocked the cost of the starters off our bill but that was pointless as we had bought a deal that more or less covered the cost of food, so really we were left out of pocket. The bar prices were horrendous too, over £18 for a large glass of wine and pint of ale!

We had a lovely overnight stay! The staff we came into contact with were great, very friendly, helpful and efficient. There’s a lovely atmosphere in the bar and restaurant and we consider our stay was good value for money.

Thanks to Sharon on reception who was very helpful when we spoke to her on the phone prior to our stay.

By the canal was lovely and the bus stop to Skipton very convenient

The evening meal was disappointing. My husband had to send the chicken dish back twice as overcooked and in the end he didn’t eat. The drinks were very expensive. We had a complimentary bottle of Prosecco and then a friend with us bought another bottle. It was £42. This wasn’t the one listed , it was the same as the complimentary one which would have been a cheaper one.we looked at it was £10 interior! A glass of wine was £12.50.the room was tired and the headboard all patchy. No one came to our room to see if we wanted anything until 4pm by thus time we had washed out the used tea cups ourselves. The price was good but very disappointing all in all.

Good overall -

Evening meal - both the sea bass and the gammon were delicious. Unfortunately breakfast not so good as bacon and scrambled eggs had obviously been standing a while. Staff very friendly & efficient

This was our third visit and the rooms really do need refurbishing……. Bed comfy though !

Excellent value✔️Room with view of canal ✔️Dinner with view of canal✔️ Fab food ✔️cCmfy beds✔️ Lovely staff✔️Great service✔️Manager James efficient & with a great personality!

We want to go again soon!

Enjoyed our stay again, paid a little extra to the Skipton hotel to have a canal side room. Reception staff are very friendly & helpful. The rooms are rather dated but suits us as we like having the bath & shower facility. I believe the rooms are gradually being refurbished. We thought prices of the meal & drinks on the 1st night (even with the offer of 30% off food) were a lot more expensive than previous stays, also drinks from the bar were dearer than in Skipton. We will stay again as like the location & on the whole the hotel.

Very slow service during evening dining

Our room was on the 5th floor and only had a skylight so there was no view - it also had 3 steps down from bedroom to bathroom which was a challenge during the night! Apart from that it was clean and fairly roomy. Other area of the hotel were nice to sit in and we had a lovely view over the canal from our table in the restaurant. Staff were friendly and helpful.

it went well with good food

All of the staff were lovely. James on reception was especially good, polite, helpful and clearly very hard working.

The rooms are tired and need updating. The hotel was uncomfortably hot.

Nice location & friendly staff.

Decor could do with an upgrade, toilet seat wouldn’t stay up (had to hold with my knee), tele really hard to operate…had to try really hard pressing buttons & quite a few ‘usual’ favourite free view channels like Quest etc missing.. Shower was ‘tight’. I’m 6ft & 13 stone so not over weight but it was a bit awkward. Also no shelf in there which was very inconvenient. Worst thing for us was when we went to dinner (which was included in the deal-£30 each), on top of the meal, as extras we had a pint of black sheep beer,a small lemonade & a portion of chips. For that (after the £60 was allowed for..) we had to pay £25.69. We couldn’t figure out how a beer,lemonade & chips came to that amount. Upon looking at the bill we realised we had been charged £7.79 service charge for the whole bill, including the £60 that was included in the deal. We actually had £5 ready to give as a tip, but withdrew that. People in restaurants work hard, but we should be able to decide if a tip/service charge is given. Not the hotel. Had this before, & we’re getting really sick of it. We didn’t say anything as didn’t want to ruin our holiday & wouldn’t have said anything if you hadn’t asked. Would like to reiterate that the staff were were helpful.

The hotel and our room were clean and we did have a room overlooking the canal behind the hotel. The breakfast too was good with plenty of choice.

The service for the evening meal. We booked our table for 7.45 pm. The waitress took our order. We ordered soup and garlic mushrooms. My wife ordered fish and chips as a main course; I asked for steak and ale pie but was told that they had run out of it, so I asked for tarragon chicken. My wife’s soup was cold (we sent it back), but the replacement soup was tolerably warm. My mushrooms were fine. We then waited and waited for our mains but it was obvious they had forgotten about them. We complained and finally got them about 9pm. My chicken was like shoe leather so I sent it back and ordered fish and chips instead. The chips tasted bitter, so I ate what I could of the fish. We “ passed “ on the sweet - we were fed up. We were never offered anything in compensation for what was a bad end to a wedding anniversary night away. We certainly wouldn’t recommend this hotel to anyone.

Excellent location, very friendly & efficient staff

Our room was very tired and needed a refurb. It was clean though and we understand they are in the process of refurbishing the rooms. Other than that the hotel was very nice.

Good location, good food. Excellent staff

An excellent package, really good value. The rooms are a bit tired but other than that can't fault it.

It was clean, food was good and hot, staff were friendly and efficient and good location. Super bar and lounge areas. Good atmosphere throughout.

Room 222 was small, trip hazard going into bathroom. Noisy room, banging and thumping noise from 6am, noise from room abve till late at night and noisy self closing door in corridor outside room.

It was ok, large carpark, staff was pleasant and well organised. The room was a good size comfortable but dated, bathroom needed abit of work doing on it round the shower. The restaurant area had a good veiw ,the food was good the wine was expensive for two glasses.large relaxing area .breakfast there was a good selection of cereals, pastry s ,fruit a decent hot selection, I like that coffee and toast was served to you.

The hotel is a good way from town centre, u can walk in along canal,there is a bus stop. A taxi cost around seven pounds. Dew to were its situated it isn't for us we like to be more central

Very comfortable,well situated and well run hotel.

Small partial canal view room. Dated. Grouting in shower old and dirty. Room very small.

Drinks in bar extremely expensive. Shower/bathroom door must be kep shut whilst showering and after for quite a while as set alarms off. Alarm went off at 7.30 am tens mins after we had boiled kettle. Very strange set up.

Lovely place to stay overlooking the canal. We both had fish and chips for dinner but unfortunately we didn’t enjoy it, the batter was very thick and the fish was very dry, in my opinion it was overcooked.

Enjoyed eating breakfast overlooking the canal, very pleasant, Sarah ,one of the waitresses at breakfast was exceptionally pleasant and polite. Enjoyed using the sun terrace on our arrival

A large,very busy hotel. We happened to arrive on a day when there were a number of large groups staying in the hotel. It was therefore impossible to book the meal.times we wanted However our deal for one night with travel zoo was excellent in terms of value for money.

This is clearly a very popular hotel for group.events. Very difficult to complain as we had such an excellent deal but individuals staying have to fit in re available meal times. Breakfast was hectic. Sheer volume of people in the dining meant staff were rushing round doing their best.....constantly refilling buffet food/ drinks. Big delay on serving coffee/ tea & toast.It is a very big hotel with lounge bar being a particularly pleasant space

Convenient location on main road. Hotel backs directly onto canal. Plenty of car parking. Friendly , efficient check-in. Pleasant room & spacious bathroom. Dining area airy & comfortable. Food was absolutely fine for the deal price paid. All staff we encountered were friendly & helpful. Great value. Would happily return!

It was everything we wanted. Excellent in all areas.

Lovely staff and good restaurant

overnight stay, room at the front of the Hotel was a little noisy from the road. Evening meal was very good, as the restaurant was busy there was quite a wait for the food.

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Room was lovely. Food was very good and the staff was very helpful telling us about different walks.

Lovely room overlooking the canal. Food was lovely great choice for dinner and break. Nice walk into Skipton along the tow path despite the weather. Used the pool each day before breakfast.

Just a bit disappointed that the service charge was automatically added to our food bill on the first night without telling us.

Lovely comfortable room, super towels, good biscuits.

Very good service

Delighted to be in a recently refurbished room. Food was good. Location great.

Comfy room .Good breakfast. Evening meal basic but nice.

Could possibly do with another barman he was rushed of his with serving the bar and restaurant

Everything was fine except for our evening meal and that alone prevents me recommending the hotel.

Booked evening meal over phone yet they got the wrong day. room very dated and four poster bed not suitable for tall people ie me

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