great clean room. food excellent Staff very welcoming and efficient

Another lovely relaxing stay with excellent food and good service. The highlight of the stay this year was our visit (again) to the Birds of Prey Centre where I handled a Turkestan Golden Eagle - a magnificent creature and such a privilege to be so close.

Shame I didn't have time to visit the gym - although I could have done with working off some calories after all the good food!

You could here a pin drop, sky sports they put you in a freezing room which was no way a sports bar, the bar was much more suited but NO aback freezing room with 3 tables in. Restaurant next to te option again freezing, and same for breakfast. Staff unfriendly and miserable. Nets on windows, think they've been up for years didn't even fit from one side to other. Decor in room had marks all over need painting. Middle of nowhere. Never will I recommend or return

Hotel entrance a bit understated - and the immediate lounge are I felt could do with a wee 'something' in line with the ambience sought by the hotel. At first I thought of a partial and sketch mural of a bird of prey - but understand that that centre is moving to new premises. But perhaps something 'light and airy' in that area would add that something special. I did so much enjoy the bird of prey experience. The staff were excellent. The restaurant staff I felt held their own under trying circumstances given the number of guests appearing for their meals - and the number of staff at busy times. Always smiling and keen to assist. The meals were superb. I liked that there was alternative non-dairy milk for cereals and cooked options to suit my non-fish, crustacean and milk diet. A small change on the menu to list key dietary allergies and intolerances might help guests further to accommodate their needs. The hotel and guest rooms and public areas I visited were all clean functional and very pleasant. The 'older features' were appreciated. Vis the guest room - well appointed and I was happy there - BUT I did find the frequency/colour of the flashing red light for the fire alarm disturbing. Something about that combination....... perhaps there is an alternative??

I know most folks have a "map" facility to hand (phone or in car), but one addition to the public area may be an interactive? "you are here" pod - with the major nearby attractions- shows the "big picture map" - easier to see for planning the day - where things are and maybe some things you would otherwise miss. I did like the idea that the hotel could offer the "experiences" and hope this continues.

Great hotel, food and value for money.

Great hotel, in a good location, all of the staff provided excellent service, good food, good selection of drinks, the hotel is spotless clean,

The only issue was either the double bed which was actually two beds pushed together, the mattress’s on the bed were far too soft which made for an uncomfortable sleep

We had a lovely time. The staff were very friendly and helpful. The bird experience was fantastic. The food in the restaurant was outstanding.

The room was a bit tired but functional.

Nice hotel although a bit off the beaten track. Room fine, staff all friendly and helpful. Dinner disappointing (I am vegetarian)

Perhaps a little more vegetarian offering

Excellent value break

We had a meal on the first night which was very nice

The bathrooms could do with upgrading walk in showers instead of in the bath

Not at all

Where do we start!!!! Extremely dated! The room windows were dressed with plain net curtains which were strung by the ‘wires’ of years gone by. Premier Inns of the worst I have seen over the years were better dressed. Although tit was clean inside, it still had the decor of an old nursing home. The outside garden you could stroll around within 50 steps. Past that is an industrial unit area, ambulance park and the main road!!!!! Checked out within a couple of hours!!! I have used Travel Zoo before, but have to say I am not sure I ever would again.

Nice hotel staff excellent food in restaurant was really good the afternoon tea was a bit basic but didn’t expect a lot . Great value would come again and recommend.

A second visit so we knew the rooms were quite small with fairly narrow double beds. Reception told me later that there are 'king sized' rooms with 'king sized' beds available for an extra payment. i wish i had known that as we didn't sleep too well on both nights.

We also noted that food in the restaurant was considerably more expensive than when we stayed last. As a result we ate out on the second night in a lovely local pub where the food was equally priced but of a higher quality. On the positive side the hotel is well placed for visiting York/North York Moors/ is clean/has helpful staff/has a good games room/ is good value

Excellent service in the dining room.

We couldn’t fit the time in for afternoon tea,unfortunately.

Good all round

A lovely hotel in a nice rural setting, its well laid out and the rooms are very comfortable. A great location for exploring York and the North Yorkshire Moors.

The staff are always polite and courteous and they are always well presented. The York Bird of Prey Centre is close by and its well worth a visit.

It was a pleasant hotel, suitable for breaking our journey from Scotland to Suffolk.

We had a most enjoyable stay and the staff were all efficient and helpful.

Staff helpful and friendly

Room and hotel a little tired

Very good. Staff excellent as was eveningmeals. Bathroom needs updating and not too happy about having a room suitable disabled guests.

We thought the drinks were a little over priced

Could have done with some tomatoes with the cooked breakfast

Our TravelZoo voucher included a 2 night B&B stay at the Burn Hall Hotel, with free entry to the adjoining York Bird of Prey Centre, plus a cream tea. It was great value for money! We had breakfast, dinner and a cream tea there, and all the food was very good, and the portions were generous. The staff were nice, and the room was very clean with a super comfortable bed. We'd certainly stay there again if in that area. No complaints whatsoever!

Easily found the hotel with satnav. Lovely welcome from receptionist. All the staff were friendly. Meals good. Hotel extremely clean and tidy. Enjoyed the free visit to Birds of Prey and actually held a Golden Eagle. Lovely grounds and plenty of outdoor seating

Our second stay here.

The evening meal helpings were quite big, too much for us to eat.

A very pleasant couple of days with the added interest of the Flying Centre. Both well worth a visit.

This was our 4th visit to the Burn Hall Hotel. Outstanding value for money. Beds comfortable, room exceptionally clean. Staff as always friendly and efficient especially Tom the waiter. Easy access to York and surrounding area.

Room was very tired and needs repair, difficult with staff at bird of prey exhibition.

Tge hotel and bedroom was very clean and very nice. The other staff all friendly. The grounds were very nice with lovely seating area. I also enjoyed the bird of prey sanctuary on the hotel grounds.

It was the initial booking in. The receptionist (Lily) i think needs to brush up on customer services skills. There was no welcome, no smile and no eye contact she seemed like she didnt want to be there. Ive never experienced such lack of care at a hotel. Aksp i was booked for 2 nights my cousin was meant to join me but the bedroom was the very end room on top floor around 4 corridors to get to , my cousin has a disability and unable to walk that far so didnt stay. I only stayed 1 night as not much fun staying second night alone .

Had a wonderful time.

All staff exc.

Value for money

Would pay the £10 extra upgrade for larger double bed

we enjoyed our two nights there and it was great value for money on the travelzoo offer.

breakfast was nice if a little standard. evening meals ok but a little overpriced.

The tickets to the Bird of Prey centre were a huge plus because it was a privilege to handle so many birds and hear about them from experts in their field. [Not sure what Burn Hall Hotel will do when the centre relocates.] Some members of staff were very engaging. Overall and to be fair, what can one expect for £129? Take it that way and it was ok.

The hotel name and description gives one the impression of a large, historical building with nice grounds. It's not. Breakfast until 9:30am meant get there in time to finish eating by 9:30am because the staff were clearing up around you at 9:27am. The cream tea: the scone and bit of carrot cake were nice, but the jam was tasteless and the cream was flavoured and sweetened to the extent that we had to scrape it off our scones. Food is pricey versus nearby pubs/restaurants. The rooms are very small and tired (much like the whole place), but the bed was comfortable.

Always superb service, food, attention and the staff are brilliant

Love this hotel, it’s our place to go for relaxation and value for money

Ok

My expectations were low due to the price but I couldn’t have been more wrong. We upgraded to a suite but as only there for 2 nights we didn’t use the sitting room much so probably would try a standard room next time we visit. The staff were very friendly especially the dining room staff and the food was very good. The bar area is very small but we didn’t have a problem getting a table. There is a huge games room where you can sit with a drink but the air conditioning was too cold for us to sit there. The rooms are not attended to unless you request it by 11am on the day. It is a 40 minute walk to a bus stop to go into York centre so we drove to the park and ride and got the bus into the centre.

I wish it was nearer to a bus stop to go into town but this would not deter me from staying again when an offer comes through

We booked on a Travelzoo offer so it was decent value. The rooms were a little tired. The food in the restaurant was very good, although breakfast was not too good. Not enough choice or quality tbh. no pastries, no fresh fruit, only fruit salad which was mainly apple slices. Cooked breakfast was bland and basic. Ollie serving in restaurant was very good - engaging with all customers with wit and charm. Ops manager Eddie was very professional and has potential.

Pleasant and helpful staff. Room and public areas very clean. Food was wholesome and well presented.

One very minor point, the bedroom was dark, needs higher wattage light bulbs.

We have stayed at Burnham Hall Hotel before. It is very handy for visiting York and places nearby. The rooms are very well set out. The food and drinks very well priced. It is exceptional value for money with tickets to the Bird of Prey Centre next door included.

We have had a lovely couple of days here. Everyone is so friendly. Nothing seemed too much trouble.

The bird of prey centre is so much bigger than we expected. The cream tea was delicious.