We had a nice stay at The Hatton Court Hotel although we were originally in a room next door to a yapping dog. However the duty manager kindly moved us to another room which was much more peaceful. The hotel doesn’t have lifts and we were in an annexe which had quite a few steps to negotiate which would be a problem for anyone with mobility issues. The food in the restaurant was very good and so was the breakfast with good menu choices.

Views spectacular. Staff friendly and efficient. Evening meals generally were good.

Food and drink expensive. Breakfasts disappointing (e.g. no freshly made coffee). Poor servicing of our room after first night). Whilst tastefully decorated, the hotel lacked a cosy feel.

Very pleasant staff made up for shortcomings in the standard of accommodation

Beware, thirteen steps outside to access hotel from East Wing. No lift in either building

Lovely room, TV had extras e.g. iplayer, youtube. Staff were the most impressive - welcoming, helpful, courteous and professional. Hope to come again.

Friendly

Staff were wonderful, which was a definite plus. Very friendly guy at the bar, nice reception staff and great servers in the restaurant.

Very tatty room with very dated 1980s bathroom, in need of renovation. Building work going on in the rooms next door. Drilling started at 7.30am on the Saturday morning. Banging from building work continuing throughout the day. Restaurant was disappointing. My husband’s meal was good, but mine (the vegetarian curry), was of similar quality to what you’d get for much less in a chain pub like Wetherspoons. Wasn’t worth the price. Orange juice at break tasted like orange cordial. Freeze dried coffee out of a jar. Toast was not sourdough, despite how it was advertised in the menu. Wouldn’t stay here again and feel a bit ripped off as the price didn’t reflect the price we paid, or what we expected from a 4 star hotel. Impression I had was that the hotel is struggling.

Food and bar was very expensive for what they offered

Friendly staff quality beds linen and towels

Would tecomend

Friendly staff, excellent service. Food very good. Very dog friendly. Would definitely recommend, however steep steps may cause difficulty for some people.

Lovely area to explore and plenty to see. Hotel in very good location. Gloucester Cathedral being well worth a visit and very good tour.

Great location, lovely staff, fabulous food and room as described and really nice. Bed amazingly comfortable. All the staff, particularly the breakfast lady, were excellent and so obliging.

Everything was first class (food. Staff and accommodation)Will certainly come back again.

FIRST CLASS

Lovely food and very friendly staff.

Had to boil kettle on floor as no plugs near counters (minor issue)

Thoroughly enjoyed our stay at this hotel. Food was amazing, staff were wonderful and location fantastic. Dog friendly too. Amazing value

The only negative is the bathroom in our room was very tired and need of updating

Had an excellent stay. We had booked a 2 night stay with the specific aim to visit The Farmers Dog & Diddly Squat. Everything worked out perfectly. We really enjoyed our stay. Good food lots of laughs & great wines with a few rum & cokes with our Rummikub games. Felt very comfortable & the staff especially Zack were great.

We have a couple of comments regarding our stay. Ideally would have preferred a bigger bed. Couldn’t get a king size bed & a walk in shower. The walk in shower was the more important so we went for that. The other point was our room didn’t get serviced . When we told them on our return from our day out, we were told that we should have been asked when checking in, do you want your room serviced ? !!! and we hadn’t been. They did sort it out but it had been a surprise. We travel lots & never before have we had to ask. Hatton Court was great thank you.

food good and staff excellent

Very good service and value for money

Room 27 bathroom needs modernising, it was very difficult to use the shower.

A lovely old hotel in a stunning location. The views are magnificent. The downstairs part of the hotel has been tastefully decorated in keeping with a 4 star hotel, cosy and welcoming. Our room was in need of renovation and cleaning. It was very tired and the en suite was horrible. The windows were drafty and needed a good clean.

The driveway needs resurfacing!!

Excellent location but partially let down by very poor pot holed condition of entrance drive to Hotel. Constant background hum from air conditioning unit for kitchen that was located on the wall just outside our room meant that earplugs had to be worn to allow us to sleep. Unable to dry towels after use on the towel rail in the bathroom as it wasn't heated. (Not electrical but water supplied.) Sink taps didn't function properly. Hot tap appeared to be off but regularly emitted a high pitch squeal before discharching some hot water into the sink. Cold tap had a fully off physical position that allowed a slow stream of water to continue to flow. Turning the tap to a allow water to flow actually stopped the flow but slightly further in the same on direction and the flow was far too powerful for waht was required.

The staff were very helpful, friendly and courteous. Breakfast was also good. Hopefully the above room faults are eradicated before further guests arrive and consideration is given to the resurfacing of the entrance drive.

Polite friendly staff.

Lovely comfortable room with super kingsize bed, very clean room. Quiet rural location with magnificent views. Excellent breakfast menu and friendly, helpful and efficient staff. We received a very friendly welcome on arrival.

The breakfasts and dinners were excellent (pricey)

Disgusting carpet along the annex corridor. Dark & dingy bedroom, window overshadowed by vegetation. Lounge had no view, limited seating &was too dingy to read. There were no grounds to walk round or pathsc to explore. At departure there was an attempt to charge us for drinks, when we had had none.

Everyone was so friendly. Excellent service. Amazing breakfast

We would have liked a rubber mat in the bath when having a shower. It was very slippery with nothing to hold onto.

Staff delightful

Pleasant surprise, great value for money, location very good easy to get to other places.

Staff were all polite, pleasant and very helpful, would highly recommend.

We enjoyed our two night stay and were impressed with the staff as all were friendly and helpful.

We were very impressed with the receptionist, Tikki, who was most helpful and also with the standard of service in the restaurant.

Very good food. Very helpful staff.

The hotel staff are very pleasant and helpful. Lovely views from our bedroom over Gloucester to the Malvern Hills. Food, both breakfast and evening meal, is excellent. The garden and terrace areas are very pleasant for sitting in, with a drink or reading. Location is good for seeing the western Cotswolds. We will definitely come again.

The views and the breakfasts

Dinner on the first evening was awful and the chef was very unhelpful. His customer care was none existent

Had a brilliant stay. The food and staff were first class. A big thumbs up to the chefs - i have not had food of such quality in any of the hotels I've stayed in.

Excellent value for money in a beautiful location close to many places of interest .

Lovely friendly team great atmosphere, Good location for visiting the Cotswolds good value for miney

Staff were friendly and lovely terrace to sit out on and enjoy the far reaching reviews.

Rooms slightly dated, and carpets dirty in corridors. The biggest issue was the very old bathroom with serious plumbing issues with loud noise all the evening until my husband turned on and off various taps that probably cleared an air lock. Hot water was scalding as soon as you turned the taps on which was dangerous. The restaurant was very overpriced for ordinary food. Charging £5.50 for a portion of green vegetables is unacceptable. Over priced duck breast and chips came with rocket salad. My husband asked if this could be changed to green vegetables and was told that the rocket was just a little bit of dressing so we would have to pay for vegetables. Breakfast included one piece of bacon in full English. It just seemed that they were scrimping wherever they could.

Great staff. Every member was very professional and friendly. We took the dog and there were plenty of places to visit nearby although not a lot in the immediate area. So a car is recommended. Would definitely return.

The staff make a good hotel a great hotel. Well done, Hatton Court

Fine building and very good food. The staff excel; friendly and efficient. They plainly want to do a good job.

Really excellant, thank you.

We have been several times over the last 20 years with different friends and it never fails to please .We love it

It is a lovely hotel great food staff and rooms

Staff lovely. Rooms very clean and well equipped, if somewhat dated. Only fault found was dead batteries in the TV remote. Food very good too. Stunning views from the garden. Very enjoyable visit.

Breakfast choices very good

Bathroom outdated, needs refurbishment, toiletries were bare minimum and not replenished.Evening food too expensive. Atmosphere very 50's seaside boarding house

Staff attentive, always happy to help and advise. Evening meal, breakfast and cream tea were delicious. Food was consistently good over our stay. Booked initially for two and extended to four nights!

Our room in the main building was beautiful, clean and well presented, also serviced well. It was a pleasure to eat in the restaurant with attentive staff and great food. My husband and I also felt the need to complement the staff by the way they cleaned the tables during service. Spraying the cloth in a Discreet area then wiping the tables, professional hygiene practise!

We had a lovely time with a couple of our friends. The hotel was lovely although the bath had seen better days. The breakfast and dinner were perfect and we had lovely weather so were able to sit on the terrace and admire the view. The staff were very good too. Would definitely return

Lovely breakfast in morning .

Nice place to relax inside and outside and staff very polite and helpful.