Room

Reservation was all o er the place

Yes! We love the atmosphere. The rooms were clean and comfortable. It seemed understaffed.

I booked 2 rooms for us and friends. Friends put our 2nd room on their credit card. It was very confusing checking out. We told them we were in 1 car so 2nd room shouldn't be charged for parking. They said they took it off their bill. My credit card shows all charges for both room are in my credit card. Plus, it is more than travel zoo told me it would be. Working on getting it corrected. Have called twice. Told to call again tomorrow to talk to billing people. Lots of time spent on this.

Beautiful location. Very clean and friendly place to stay

Spent 3 nights, enjoyed the welcome drink daily and food/refreshments at the bar to catch the sunsets. Centrally located to local attractions.

We had a wonderful time. Our room was beautiful. The property was very attractive. And the staff was friendly and helpful. We would love to go again.

Location was great

The food was awful and the rooms needed mechanical attention. Needed money put back into hotel

Front desk made mistakes such as not having our reservation, even when travel zoo had confirmed with us. Also, over charged us on too many resort fee days. Worked with us to hopefully remove those charges. Maid service wasn’t reliable—did not return when we asked them to return later one day. But over all, workers were nice and polite. The resort is beautifully decorated and clean. Lovely place! But needs a few improvements with the staff’s abilities.

Beautifully redesigned & newly updated waterfront resort. Superb restaurant serving quality cuisine with excellent service. Nice pools & lovely grounds.

The room and location was very nice and Lobby was decorated very tastefully and outdoor area was great.

The staff was not very friendly. Room was never made up and when someone stopped by to ask if we wanted turn down service we mentioned that. She was very snippy with us and cleaned up the room. Bar tender on our first night was clearly showing he didn't want to be there. The water in the pool by bar area was murky and had algae on walls. I had booked two rooms, one for us and one for our friends. It clearly stated that the reservation was held under the credit card but not charged yet. When our friends checked in they gave their credit card. However, when we checked out I was told, that everything was charged to my card. The print out we were given was very confusing. On my friends invoice it didn't show the room charge but the resort fees and taxes. I am waiting for the charges to actually be posted on my credit card and hopefully I will be able to make some sense of it.

Good location or decent so much better than others overall, it’s not a bad place

Not a bad place, but here are the issues 1. The air-conditioning was broken at the facility for the first couple days. The gym was like 150°. And the rooms weren’t cooled off. 2. We were told that as a Hilton honors member we were allowed to use the steam room at the spa, but we were told we couldn’t but they didn’t know Some work being done on the facility, which we weren’t told. 3. The main pool, which is right on the water is great however it had to be 120°. They don’t change the water. It was way too hot and you couldn’t go in. 4. We tried to get on a sunset cruise, but they have nothing available for us to take no suggestions of where to go. 5. Mosquitoes were terrible. You really couldn’t sit outside at night. 6. Overall, in general or old.