Grand Royale London Hyde Park offers "sumptuous Edwardian elegance" (The AA) within easy reach of many major London attractions. Set on a tree-lined street, the hotel occupies an imposing building with an ornate stone façade, and is rumoured to have been built on behalf of Edward VII for his mistress, the actress and socialite Lillie Langtry. The Diana Memorial Playground is five minutes' walk away, while two of London’s most fashionable areas, Notting Hill Gate and Kensington High Street, are 10 to 15 minutes' walk away. Kensington Palace, the Royal Albert Hall and the Science Museum all take around 20 minutes to reach on foot, while Oxford Street, Regent Street and Soho are around 10 minutes away by Tube.
The lavish interios include a lobby lounge with leather sofas, wood-panelled walls, stained-glass windows and a marble fireplace. There's a refined dining room where breakfast is served, and the theatre-inspired bar has a proscenium arch, period auditorium seats and mirrored walls.
Rooms are modern in design, with a soft neutral colour scheme and wood furnishings. Each room has free Wi-Fi, a TV, and tea- and coffee-making facilities. Higher-tariff rooms add slippers, fruit baskets and access to an exclusive lounge. There's also a suite named after Lillie Langtry, which comes has a 4-poster bed, antique-style furnishings and a bathroom with a claw-foot tub.
Amenities
General
Infant cots / cribs
Bar
Newspaper / magazines
Restaurant
No pets allowed
100% smoke-free
Services
24-hour front desk
24-hour room service
Airport transfer (fees apply)
Concierge service
Laundry / dry cleaning
Business center
Room amenities
Air-conditioning
Central heating
Coffee / tea-making facilities
Iron and ironing board
Safe
Flatscreen TV
Internet
Complimentary Wi-Fi throughout
Bathroom
Bathrobes
Hair-dryer
Bathtub or shower
Parking
Public car park (fees apply)
Policies
Check-in: Standard Time is 2pm. Minimum age required to check in: 18.
Checkout: Standard Time is 12pm.
Children and additional guests: Crib/Pack 'n Play available upon request, free of charge, for children 2 and under. Extra bedding not available for older children and adults.
Pets: No pets allowed.
Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Enjoyed This
(218 Member Ratings)
Ratings & reviews reflect verified member feedback for Shaftesbury Hyde Park Ltd (t/a Grand Royale London Hyde Park) over the past 15 months.
Some of the Rumanian staff were very nice and friendly, including the young man, Raimundas, who finally moved us to a better room, and the dining room (breakfast) staff, as well as the reception staff.
Other Comments
The first night we were given a "deluxe double superior" that was so small that it could barely fit one person, let alone two. The window was tiny. The desk and chair pushed right against the bed so unusable. We were allowed to check in early, but once we got up we hit our feet and legs aginst the bed every time we moved. I asked to be moved to another room the next day because of this and incipient claustrophobia. The other room which was nice was also called a "deluxe double superior" ( they said all the rooms regardless of size are called that so caveat emptor. ) That room for the nest 2 nights was 3 times as large, had a big window, and a desk and chair where we could use Internet. The breakfast was fairly good ( btw the scrambled eggs aren't real eggs) and in a nice room. The Queensway/Bayswater area is fairly grubby and polluted. We did not get good directions on transport and ended up at the wrong underground station when we arrived, got lost, and had to take a taxi. No help with taking the bus to local attractions. Ended up getting very sick (probably underground), and they did let us us check out 2 hours later than usual which we appreciated. Definitely not worth the cost.
OlgaJun 15, 2019Montague, MA, USA
Enjoyed Most
The hotel decor and area near the hotel was lovely
JenniferMay 17, 2019Torpoint, United Kingdom
Enjoyed Most
Price and location were good
Other Comments
We did not actually stay at the Grand Royal but at their sister hotel just down the road, they gave an excuse that there were technical problems with some of the rooms at the Grand Royal. The alternative was Ok but not exactly Grand
RichardMay 16, 2019Newport, United Kingdom
Enjoyed Most
Location to tube station, excellent breakfast. Lovely architecture
Other Comments
Some areas dowdy, and needs sprucing up
PaulaMay 14, 2019Cannock, United Kingdom
Enjoyed Most
Breakfast
Other Comments
The staff were very attentive and polite.
MoeMay 14, 2019Birkenhead, United Kingdom
Enjoyed Most
It was on a quiet side street
The outside of the hotel was totally different to the bedroom
Other Comments
When we arrived we were told that because of “maintenance” there wasn’t a room for us “but we were ok as they could arrange a room in one of their other hotels further down the road & would that be ok”. I said not really as we had been looking forward to staying there. I asked my husband what he thought but he is hard of hearing & said he would leave it to me. I turned to the male hotel worker worker and said no it wasn’t ok. He said he would have to speak to his manager. He came back and said well ok, then we will have to move someone else out of the hotel to make room for you! What a load of baloney. He then said we needed to check the room out first as he thought there were too many steps inside the room. There were 7 steep steps from the hotel room down to the bed. I told him it was ok, we were staying
I had watched how the reception staff had dealt with the Chinese couple in front of us & there was no mention of moving them to a different hotel!
I felt we were insignificant. I felt we didn’t matter & therefore they could do what they wanted with us.
MarieMay 14, 2019Leeds, United Kingdom
Enjoyed Most
The location was good for Hyde Park and tube.
Other Comments
The size of the room was tiny and the windows were dirty. A dated room.
PaulineMay 13, 2019Tunbridge Wells, United Kingdom
Enjoyed Most
Helpful, friendly staff, cleanliness of room and excellent breakfast.
BarbaraMay 12, 2019Exeter, United Kingdom
Enjoyed Most
its location and food
RobertMay 11, 2019Crewkerne, United Kingdom
Other Comments
Small room
AlisonMay 11, 2019Bexhill-on-Sea, United Kingdom
Enjoyed Most
Great location and very helpful staff.
lisaMay 10, 2019Exmouth, United Kingdom
Enjoyed Most
The situation and decadence
Other Comments
Although we had a deluxe room it was rather cramped but otherwise the hotel was great and very convenient for tube and buses but not noisy and only had to walk a few yards to Kensington Gardens and Palace.
VeronicaMay 09, 2019Barnstaple, United Kingdom
Enjoyed Most
The hotel was lovely, staff wonderful and breakfast fantastic. The bed was very comfortable.
Other Comments
The noise from the air conditioning/heating was on all night so kept awake as a result.
We had the deluxe room which was very small and relatively clean but served our purpose
MandyMay 09, 2019Worksop, United Kingdom
Enjoyed Most
Reasonable price for London hotels, decent location near to Hyde Park and a tube station and a good breakfast. Staff were very helpful Especially Joselin and Alexandra.
Other Comments
We would certainly consider it for a return visit.
NeilMay 08, 2019Nelson, United Kingdom
Enjoyed Most
The location for us was perfect - just 4 stops to Oxford Circus on the underground. The public areas were beautiful too.
Other Comments
On returning after the theatre, having had a good evening, we were surprised and disappointed to find the bar was closed just after 11.00pm. We had expected it to be open for resident guests. A good breakfast was a bonus. The rooms were small, but that is to be expected in Central London, and they were clean and comfortable.
V JMay 08, 2019Christchurch, United Kingdom
Enjoyed Most
Position of the hotel
Good breakfast
Other Comments
Room itself was quite small and very small bathroom but adequate.
SylviaMay 07, 2019Bristol, United Kingdom
Enjoyed Most
Location
MelanieMay 07, 2019Hereford, United Kingdom
Enjoyed Most
Ambience and Excellant obliging staff
Other Comments
Torn Carpet in bar is a death trap and open to compensation claims, repair!!!
kenMay 07, 2019Falmouth, United Kingdom
Enjoyed Most
Excellent buffet breakfast in a wood panelled dining room.
Other Comments
The architecture of the building has been well preserved and it has a fascinating history.
MichaelMay 07, 2019Norwich, United Kingdom
Enjoyed Most
Breakfast was lovely
Other Comments
Room a little small
KerryMay 07, 2019Nottingham, United Kingdom
Other Comments
Beautiful hotel, fantastic location!!
SarahMay 06, 2019Doncaster, United Kingdom
Enjoyed Most
Very helpful staff.went the extra mile which was a plus with me as good service is of high importance
Other Comments
Beautiful building, bedrooms basic but the dining area, reception and adjoining rooms stunning
May 06, 2019pagnell, United Kingdom
Other Comments
Good location for Hyde Park, Kensington Palace and Notting Hill and Portobello Road.
EMay 05, 2019Gloucester, United Kingdom
Enjoyed Most
Breakfast
Other Comments
The room was very small
SueMay 05, 2019Milton Keynes, United Kingdom
Enjoyed Most
comfy bed, ornate surroundings
Other Comments
Deluxe room very small, nowhere to put suitcase and no hanging space for dress in tiny wardrobe. Very limited choice of bar menu, apparently food is pre packed and they were unable to do a plain cheese panini, it had to be cheese and tuna. Disappointed that there were no facilities for evening meal, but I hadn't noticed that when we booked, I just assumed there would be in house dining in the evening. Bed was extremely comfortable, staff were very pleasant. Didn't feel there was a lot of atmosphere and although the staff said the hotel was full, there was hardly anyone in the bar.
ChrisMay 05, 2019Lowestoft, United Kingdom
Enjoyed Most
Staff were very friendly - good breakfast
Other Comments
‘Deluxe’ room was very small and cramped indeed and, in addition, was at the bottom of a steep set of internal stairs
SteveMay 05, 2019Brighton, United Kingdom
Enjoyed Most
The staff are fantastic - so friendly and helpful! Everything about this hotel is wonderful and we thoroughly enjoyed our stay.
Other Comments
What a great time we had - beautiful building, interesting bar, excellent breakfast and amazing staff! 10/10
AmandaMay 04, 2019Christchurch, United Kingdom
Enjoyed Most
Comfortable beds,good breakfast
GrahamMay 04, 2019Manchester, United Kingdom
Enjoyed Most
The beauty of the original building and the breakfast and the comfort of the beds
Other Comments
Close to the tube station and on the doorstep of Hyde Park
JohanneMay 04, 2019Lichfield, United Kingdom
Enjoyed Most
The quietest room EVER and a great breakfast.
Other Comments
We informed the management about the issue with hanging space in the very small wardrobe. They have included a safe on a shelf under the hanging space which does not allow clothes to hang freely.
The room was very small with only a standard double bed in a de-lux room. OK for a couple of nights.
GrahamMay 03, 2019GOSPORT, United Kingdom
Enjoyed Most
The beautiful building and it's history
Other Comments
Room clean and comfortable staff friendly and efficient location perfect
ShelaighMay 03, 2019Birmingham, United Kingdom
Enjoyed Most
Excellent location and polite, friendly staff.
Other Comments
The room we were allocated 517 was extremely small, more suitable for a single occupant.
joanMay 02, 2019northallerton, United Kingdom
Enjoyed Most
Location, excellent breakfast and great staff
Other Comments
Room was very small
JeffMay 01, 2019Bath, United Kingdom
Enjoyed Most
The breakfasts were good.
Other Comments
The size of the room, which would have been fine as a single but was totally inadequate as a double (and we're not big people!).
RussellMay 01, 2019Dorchester, United Kingdom
Enjoyed Most
excellant breakfast great location
AlanMay 01, 2019Leicester, United Kingdom
Enjoyed Most
Location, price, history, decent breakfast.
RichardApr 30, 2019Taunton, United Kingdom
Enjoyed Most
The breakfast was second to none excellent choice of everything. A
Lovely old hotel and excellent location
SusanApr 30, 2019Ipswich, United Kingdom
Enjoyed Most
Beautiful facade and interior decor. Comfortable room, comfortable bed, great shower. Excellent breakfast, friendly staff. Brilliant value for money Travelzoo deal
Other Comments
2 minutes walk to the bus stop to Picadilly Circus! Great position
DianeApr 30, 2019Cheltenham, United Kingdom
Enjoyed Most
Beautiful old building with lovely interior features, especially main reception, staircase and lounge. Quiet location opposite the park but also the lively local Bayswater area just around the corner.
Other Comments
The rooms are very compact but decorated to a high standard and very clean.
MoleApr 30, 2019Croydon, United Kingdom
Enjoyed Most
Price and location
Other Comments
Great value stay, only negative was queuing for breakfast and the grumpy breakfast team.
GraemeApr 29, 2019Leamington Spa, United Kingdom
Other Comments
It was what it was. Nothing spectacular. Tired corridors; clean room, but very small; breakfast buffet was good, staff; just needs a little more "life" although appreciate its heritage.
HilaryApr 28, 2019Southampton, United Kingdom
Enjoyed Most
Handy location very near the nearest tube station. staff very pleasant and helpful
Other Comments
Room adequate but very small. Bathroom very small - hardly any room. didn't like the fact that after opening door from corridor into the room, had to climb 4 steps to get to where the bed/wardrobes were. Had to therefore climb up and down these stairs every time I had to go to the bathroom.
BarbaraApr 28, 2019Preston, United Kingdom
Enjoyed Most
The location was excellent- great breakfast and friendly staff.
Other Comments
Was supposed to be a deluxe room but was very small and the shower screen was inadequate
LindseyApr 28, 2019Sowerby Bridge, United Kingdom
Enjoyed Most
The staff were fabulous.
Other Comments
Love to return at the price we paid through the offer of travelzoo, we looked at staying again without the offer and found very expensive for this type of room.
JohnApr 28, 2019Birmingham, United Kingdom
Enjoyed Most
location, warm friendly staff and good breakfast
KimApr 28, 2019Wymondham, United Kingdom
Enjoyed Most
The hotel was very clean and the location was a 2 minute walk from the nearest tube station.
Other Comments
The room was comfortable, albeit the double bed a little small.
NicolaApr 28, 2019Leeds, United Kingdom
Enjoyed Most
Excellent staff service
Mr PApr 27, 2019Bridgwater, United Kingdom
Enjoyed Most
The staff were wonderful
Other Comments
We were upgraded with treats in the rooms as it was a birthday trip
EstherApr 27, 2019Bournemouth, United Kingdom
Enjoyed Most
Staff/Service
DavidApr 27, 2019Broad Hinton, United Kingdom
Enjoyed Most
Elegant hotel in a beautiful building. Nice staff, excellent breakfast, nice details in the room – such as plenty of sachets of tea plus fresh fruit and water. Excellent
susanApr 27, 2019Dartmouth, United Kingdom
Enjoyed Most
Location almost Hyde Park/Kensington Gardens, excellent, quiet location even though just off Bayswater Road, room comfortable but on the small side, good breakfast, restaurants and tube stations with a few minutes walk.
JonApr 27, 2019Perth, United Kingdom
Enjoyed Most
Breakfast was excellent plenty of choice and amount nothing was to much for the staff.
Other Comments
Excellent location with friendly helpful staff
lynneApr 27, 2019Blackwood, United Kingdom
Enjoyed Most
Location & breakfast
Other Comments
All good, but the room was teeny tiny!
LouiseApr 26, 2019Wotton-under-Edge, United Kingdom
Enjoyed Most
The Hotel was full of character and charming.
Other Comments
Excellent breakfast, food plentiful, fresh and hot.
Our room was a little bit smaller than expected but was adequate for a single nights stay.
GregoryApr 26, 2019Rotherham, United Kingdom
Enjoyed Most
Location
Other Comments
Our booking was for 2 nights 20th & 21st Apr 2019. We were not going to arrive until later in the evening and we called around 7.30pm to advise of this and reception advised this was fine as it was a 24hr service. When arriving later around 23.30 we were advised that they had problems with several rooms due to a water leak and we were being transferred to the Park Grand Paddington Court Hotel, but they never mentioned this when we called to advise we would be checking in later which we found unsatisfactory. They offered us a wine in the bar for the inconvenience but the bar was shut and we sat in the foyer with a drink whilst the taxi arrived. We arrived at The Park Grand Paddington Court Hotel and checked in with no problem and were advised should we want to spend the second night there it wouldn’t be a problem or we could go back to the Grand Royale as the water leak problem should be fixed. We decided to go to the Grand Royale for our 2nd night, after breakfast on the 21st we were transferred to the Grand Royale. After checking in we were told our bags would be brought to our room but different luggage was brought to our room! Also on entering our room in the Grand Royale, room 506, immediately inside the entrance door there were 2 steps down to the bedroom and there were no signs to warn guests of this and when entering my wife fell down into the room and narrowly escaped from hurting herself. Considering the room was supposed to be a deluxe double we were disappointed as the room was small, the tiles in the bathroom were loose, and the wallpaper in the bedroom appeared to be peeling off. In hindsight we wished we had stayed at the Park Court Paddington Grand Hotel for our second night, but as we had made the booking with Travelzoo to stay at the Grand Royale London Hyde Park we thought we would give them our custom but we were greatly disappointed.
TeresaApr 25, 2019Leamington Spa, United Kingdom
Enjoyed Most
Best Breakfast in London
ClaireApr 25, 2019Newcastle upon Tyne, United Kingdom
Enjoyed Most
The breakfast was very good.
Other Comments
The room was really small as was the bathroom and the bed especially. Room was either too hot or too cold.
KarenApr 25, 2019Maidenhead, United Kingdom
Enjoyed Most
The Staff were very friendly and helpful, nothing was too much trouble
StephenApr 24, 2019Launceston, United Kingdom
Enjoyed Most
Breakfast
Other Comments
Bathroom very small, even for London
PatApr 23, 2019Newcastle upon Tyne, United Kingdom
Other Comments
The staff were all lovely and helpful. I was even able to check in earlier even though I wasn't expecting I could - all I wanted to do was get them to store my bag until I could check in.
SnezanaApr 23, 2019Guildford, United Kingdom
Enjoyed Most
Very nice hotel in a quiet but convenient location.
Other Comments
Excellent breakfast. Good value for money. Staff very helpful and friendly.
HeatherApr 19, 2019Swansea, United Kingdom
Enjoyed Most
Breakfast - good variety of food, plentiful and nicely cooked and served in nice surroundings.
Other Comments
Lovely old building with lots of charm and character.
StephenApr 18, 2019Grays, United Kingdom
Enjoyed Most
The hotel was excellent value for money
NeilApr 18, 2019Harrogate, United Kingdom
Enjoyed Most
The breakfast very good - however staff not very forthcoming in offering any other options with regard to the eggs only scrambled asked if it were possible to have fried or poached and it was done - but wouldn’t have known if we hadn’t asked - no breakfast menu on tables
Other Comments
Although spotlessley clean be warned the rooms are seriously SMALL - we were upgraded to a CLUB ROOM and we took it in turns to get ready in the mornings waited in the lobby - no room for both of us to move around - but for the price we paid it was ok - location to underground station excellent - wouldn’t return simply because we have done what we wanted to do and see
SuzanneApr 17, 2019Maidstone, United Kingdom
Enjoyed Most
Location was excellent and the staff were very very polite and helpful.
Other Comments
The breakfast was very good and it was a thoughtful touch to have water and fruit in the room.
PaulineApr 17, 2019Leicestershire, United Kingdom
Enjoyed Most
The character of the hotel.
RichardApr 17, 2019Cheltenham, United Kingdom
Enjoyed Most
Very good position, near Hyde Park and near a tube and bus route. The breakfasts were outstanding, probably the best cooked and freshest food we can remember.
Other Comments
very good indeed for a short break in London
PaulApr 17, 2019Hinckley, United Kingdom
Enjoyed Most
The staff were excellent, although the rooms were very small.
ChristineApr 17, 2019Bristol, United Kingdom
Enjoyed Most
proximity to Paddington/tube and near attractions Hyde Park and places we wanted to visit
Other Comments
the room was described as deluxe for 2 adults and room for a cot for a child under 2 yo There definitely was NO ROOM for a cot and I felt the term deluxe was slightly misleading . Comfortable bed, cleanliness exceptional , breakfast excellent and the staff were very helpful and obliging I just thought the room was slightly small
sharonApr 16, 2019llandrindod wells, United Kingdom
Enjoyed Most
Location and service
Other Comments
Our room was fine but it was small
JohnApr 16, 2019Newton Abbot, United Kingdom
Enjoyed Most
Original features and excellent buffet breakfast
KerryApr 16, 2019BattleBattle, United Kingdom
Enjoyed Most
Breakfast was good.
Other Comments
The room was disappointing and to be honest not clean to the point i felt I didn’t even want to stand on the carpet with just my socks on and there was stains all over the curtains, floor, wardrobe and skirting boards and i do have photos that i will forward as i would like some money back for this experience. I would at least expect a clean room and it just felt dirty and unloved. I am going to write in with a complaint to take this further and to ask for some money back.
JamieApr 16, 2019Cirencester, United Kingdom
Enjoyed Most
Beautiful breakfast
Other Comments
Lovely fresh flowers in reception smelt wonderful
SamanthaApr 16, 2019Newark, United Kingdom
Enjoyed Most
Excellent decor in public rooms
Other Comments
Rooms are quite small, but adequate for London for a short stay.
SeanApr 15, 2019Tetbury, United Kingdom
Enjoyed Most
The Edwardian public rooms
Other Comments
Great location, good breakfast, efficient staff
oliveApr 15, 2019Newbury, United Kingdom
Enjoyed Most
location- close to the tube & hyde park/ impressive décor in the communal areas/comfortable bed/ pleasant breakfast/ good staff on reception welcoming !
Other Comments
room was small so may not be ideal for a long stay and the room wouldn't be suitable for anyone who was infirm or disabled - so you would need to make the hotel aware if you had any doubt about access.
Ann MarieApr 15, 2019Rugby, United Kingdom
Enjoyed Most
The location
Other Comments
The room was ridiculously small and not the room pictured on Travelzoo. The bed was extremely uncomfortable as well. Although the booking was non-transferable, we asked if we could change the dates. They had availability so it wouldn't have caused a problem but they said no. I even offered to pay the difference between the offer and the full price yet they still said no. Not very helpful or accommodating.
LindsayApr 15, 2019PewseyPewsey, United Kingdom
Enjoyed Most
The spacious bedroom. The ambiance in the hotel and its excellent location. Breakfast was delicious.
Other Comments
Our booking was not straight forward and on arrival the hotel were unable to relocate us to an appropriate room. However, once I had contacted Travelzoo they were able to liaise with the hotel. We were moved to a delightful, spacious twin bedded room and the remainder of our stay was very comfortable. We were very well looked after.
FleurApr 14, 2019Taunton, United Kingdom
Enjoyed Most
Easy to find being round the corner from the tube station and bus stops
michaelApr 14, 2019cockermouth, United Kingdom
Enjoyed Most
Classic elegance; quiet but convenient location
Other Comments
The staff were wonderful!
KatharineApr 13, 2019Kidlington, United Kingdom
Enjoyed Most
The location but we couldn't enjoy it as we were exhausted after no sleep the night before.
Other Comments
We both couldn't sleep the room was really hot. We set air conditioning to lowest setting 17 degrees. When we checked out I told the member of staff at reception and they said the temperature was controlled centrally and can't be controlled in individual rooms.
AnneApr 12, 2019Letterkenny, Co Donegal, Ireland
Enjoyed Most
Traditional character hotel. easy walk to tube and the breakfast
Other Comments
The staff so helpful
SteveApr 12, 2019Waterlooville, United Kingdom
Enjoyed Most
The friendliness of the staff, the excellent breakfast and the location of the hotel. It is very quiet but is only 1-2 minutes' walk from Queensway underground station.
Other Comments
The only drawback of the hotel is the size of the rooms - we had a deluxe room and it was very small, though the bathroom was large enough and and it had a good shower/ bath.
IApr 12, 2019Broadstone, United Kingdom
Enjoyed Most
Location: alongside Hyde Park for strolling; No 94 bus into West End
Other Comments
We were switched to a Club room - disappointingly cramped. Staff pleasant; service patchy - had to be prompted twice to provide the promised fruit bowl.
KeithApr 11, 2019Sowerby Bridge, United Kingdom
Other Comments
Rooms very small. Cannot fault the staff or the service recieved
JanetApr 09, 2019Pontefract, United Kingdom
Enjoyed Most
Style of exterior and public areas.
Other Comments
Rooms are very small, even the bigger De Luxe
IanApr 09, 2019Leigh-on-Sea, United Kingdom
Enjoyed Most
Excellent location
Other Comments
Room was very, very small - right at the top - obviously don't give Travelzoo visitors the best rooms!
StuartApr 09, 2019Bristol, United Kingdom
Enjoyed Most
Such a lovely place to relax just what we needed
AngelaApr 09, 2019Bucks, United Kingdom
Enjoyed Most
Location and price were my requirements for choosing this hotel. For a short stay prior and post cruise from Southampton
Other Comments
A few steps from underground station Queensway (Central Line) and a short walk to Paddington station made my decision for this hotel. Plus, the hotel is historical inside-outside which is important for people like me. Nice hotel, very helpful, very friendly reception staff Emma and Elena which were very warm and welcoming. Cosmin, the doorman/porter was happy to see us all the time. Think location and convenience for the right price, don't destroy your stay because you don't find the room from your home, and try to enjoy and have fun in the nice lobby or at the bar to be able to remember this hotel. The alternative of the bar is the convenience for taking a walk in Hyde Park/Kensington Gardens almost opposite the hotel or browse the convenience stores and restaurants a few steps away.
doruApr 09, 2019Phoenixphoenix, AZ, USA
Enjoyed Most
Lovely building and interior. Friendly welcoming staff and very nice breakfast room and food.
LINDAApr 08, 2019Newton Abbot, United Kingdom
Enjoyed Most
location
Other Comments
small rooms, clean, great location
elaineApr 08, 2019Falkirk, United Kingdom
Enjoyed Most
Upgrade to the Lily Langtry suite which was lovely
Other Comments
Staff very helpful and friendly, great breakfast.
NickiApr 07, 2019Chepstow, United Kingdom
Enjoyed Most
location and the great breakfast - no matter what your food preference
DavidApr 07, 2019chester, United Kingdom
Enjoyed Most
The location was fantastic and the reception staff were very helpful, however some of the other staff were less so.
Other Comments
The room was very shabby and tired, in much need of renovating.
victoriaApr 07, 2019Dorking, United Kingdom
Enjoyed Most
The hotel is in a great location, very close to both Hyde Park and tube stations.
Other Comments
Breakfast was very good and served in a lovely room.
RonApr 06, 2019Gloucester, United Kingdom
Enjoyed Most
Excellent breakfast and helpful staff
CarolApr 05, 2019Frinton-on-Sea, United Kingdom
Enjoyed Most
Breakfast.
Other Comments
Very helpful staff.
DebraApr 05, 2019Wells, United Kingdom
Enjoyed Most
Location
LynnApr 05, 2019Liverpool, United Kingdom
Enjoyed Most
Public rooms and location.
Other Comments
Very small rooms, no chair, cooked breakfast not hot enough.
JaneApr 05, 2019Leeds, United Kingdom
Enjoyed Most
historic interior
Other Comments
bedrooms too small
CAROLEApr 04, 2019Elland, United Kingdom
Enjoyed Most
There was a very good selection for breakfast. Staff were polite and efficient. Bed was comfortable. There was a fridge in room and mineral water.
Other Comments
The bathroom was on the small side. Very small sink.
JillApr 03, 2019Rugby, United Kingdom
Enjoyed Most
We enjoyed the location of the hotel, close to tube station and Kensington gardens. The breakfast was excellent and staff at reception and in the restaurant were most helpful. We recommend this hotel and would certainly stay there again.
Other Comments
The bathroom was rather small.
KarinApr 03, 2019Kettering, United Kingdom
Enjoyed Most
Friendly welcome and location
Quiet for London but 500 metres from Queensway and Bayswater Tube, a mile from Paddington
SharonApr 03, 2019Poole, United Kingdom
Enjoyed Most
breakfast
Other Comments
The room was quite small and there were tube tickets on the floor from previous occupants.
The extractor fan in the bathroom was not working so we kept the window open.
PatApr 03, 2019Chorley, United Kingdom
Enjoyed Most
A very good breaKfast and a good location clean and tidy
MarjorieApr 02, 2019South Shields, United Kingdom
Enjoyed Most
Friendliness and professional disposition of the staff
Other Comments
Bed too short, really needed to be King size
ChristinaApr 02, 2019Grimsby, United Kingdom
Enjoyed Most
location
Other Comments
great
HashimApr 02, 2019essex, United Kingdom
Other Comments
A really great deal if you are prepared to have a small but comfortable room
SheilaApr 02, 2019Shaftesbury, United Kingdom
Enjoyed Most
Easy to get to the westend and lots to see and do.
JamesApr 01, 2019Oxford, United Kingdom
Enjoyed Most
Staff were fantastic.
Other Comments
Beautiful hotel and fantastic location
JoApr 01, 2019Nottingham, United Kingdom
Other Comments
The room was ok, a little small for a Deluxe ?! Some minor issues of decor and cleanliness but ok for what was needed.
It's a beautiful building but definitely in need of some professional TLC..Staff were attentive and breakfast was delicious
JaneApr 01, 2019Woking, United Kingdom
Enjoyed Most
The location for the demo starting in Hyde Park. The breakfast was excellent, very attentive and polite staff. The public rooms were lovely.
Other Comments
Unfortunately, the windows in the bedrooms do not open, a British idiocy I cannot fathom. So we won't be coming back.
Anna M GApr 01, 2019KeighleySislden, United Kingdom
Enjoyed Most
Old world atmosphere
BrianMar 26, 2019Fleet, United Kingdom
Enjoyed Most
Price. Location is fairly quiet.bedroom very small.
LynneMar 26, 2019Stourbridge, United Kingdom
Enjoyed Most
Great check in process, good breakfast
Other Comments
Good hotel, rooms are very small and walls are paper thin but the staff are good, the breakfast was plentiful and as you're right on Hyde Park so all things considered, this is a good option for a London stay.
MichaelApr 01, 2019Derby, United Kingdom
Enjoyed Most
Charming hotel! Loved the history, the period features, the lovely staff and the delicious breakfast.
Other Comments
Would have liked a slightly larger room.
MargaretMar 31, 2019Fredericton, NB, Canada
Enjoyed Most
The Hotel was stunning. The breakfast which was part of our stay was amazing! The location is perfect for sightseeing being a stone’s throw from Hyde Park.
Other Comments
The only slight downside which is probably typical of London Hitels was that the actual room was quite “compact and bijou”.
That said I would definitely visit again.
MikeMar 31, 2019Barry, United Kingdom
Enjoyed Most
Location and staff
Breakfast was also very good
Other Comments
Rooms are very small and basic but very quiet. For short stay is ok.
IndiraMar 31, 2019canterbury, United Kingdom
Enjoyed Most
Great location for tube travel
Other Comments
Rooms very small. Beware of double beds (not the usual king size). Decaf coffee at breakfast was instant. Not great. Superb location though.
HelenMar 31, 2019Derby, United Kingdom
Enjoyed Most
The main public areas, Reception,lounge, dining area,etc,were excellent and with a lot ofcharm and originalfeatures. The breakfast too was excellent.Its a shame that the bedrooms (we saw 3) let everything else down.
Other Comments
The bedrooms were very small and pokey.The double bed was too small and not conducive to a good nights sleep. The bathroom was extremely small and uncomfortable. There was no choice of alternative rooms, even if we were prepared to pay more. Corridoors were extremely narrow and claustrophobic. Basically,the problem is they have squeezed in too many bedrooms at the expense of everyhing else. Difficult to see how it is 4 star rated. Also,you could hear neighbouring guests in their rooms
JuginderMar 30, 2019Shrewsbury, United Kingdom
Other Comments
Very pleasant staff, great location, genuinely grand hotel.
GerardMar 30, 2019Glasgow, United Kingdom
Enjoyed Most
Great attention to detail from staff
Other Comments
Extremely professional staff lovely surroundings fantastic breakfast- will be back !
IoannisMar 29, 2019Glasgow, United Kingdom
Enjoyed Most
the ambiance and the food at breakfast
Other Comments
near main bus route and tube station, quiet location, Historic , beautiful elegant hotel.
the room was a little small though
johnMar 29, 2019Warrington, United Kingdom
Enjoyed Most
Breakfast was first class
Other Comments
Room was very small
patrickMar 29, 2019Liverpool, United Kingdom
Enjoyed Most
Value for money
Other Comments
Good breakfast. Good staff
davidMar 28, 2019Alderley Edge, United Kingdom
Enjoyed Most
Staff efficient and friendly. Breakfast excellent. Great location 2 minutes from tube station.
ColinMar 27, 2019SouthamptonSouthampton, United Kingdom
Enjoyed Most
Fabulous building, lots of carving and stained glass. Room very small (7th) floor, but everything we needed. Staff very friendly and fab breakfast.
VivMar 27, 2019Marlborough, United Kingdom
Enjoyed Most
Characterful and elegant communal areas and helpful staff. Convenient location, very close to two tube stations and Hyde Park.
Other Comments
On arrival we were directed to a sister hotel of the same star rating due to difficulties at this hotel and were very disappointed. Later in the evening we were able to move back to the Grand Royale and then thoroughly enjoyed the rest of our stay.
JaneMar 27, 2019BRAUNTON, United Kingdom
Enjoyed Most
The decor and history plus the location close to Hyde Park and a bus stop
DavidMar 26, 2019Copthorne, United Kingdom
Enjoyed Most
The original atmosphere and fabulous breakfast !
LindaMar 26, 2019Longfield, United Kingdom
Enjoyed Most
Easy access from the tube
Other Comments
Lovely building, comfortable rooms and friendly staff. Great access to Hyde Park
CathleenMar 26, 2019Newmarket, United Kingdom
Enjoyed Most
Good location
Other Comments
Friendly and helpful staff
IreneMar 26, 2019King's Lynn, United Kingdom
Enjoyed Most
Its location and its quirkiness
Other Comments
The staff were brilliant, very courteous and helpful.
The bedroom was a bit small, it was impossible to get into the bed from both sides, but we coped.
ChristineMar 26, 2019Poole, United Kingdom
Enjoyed Most
Excellent value for money, good staff, fabulous breakfast. Delightful ambience and steeped in history.
Other Comments
Slightly tired paintwork / decor but very welcoming and extremely good value deal
CarolineMar 25, 2019Biddulph, United Kingdom
Other Comments
Room far too small, breakfast limited, having to wait in bar to be served whilst staff went for cigarette!!
LisaMar 24, 2019High Wycombe, United Kingdom
Enjoyed Most
Excellent location. Helpful and friendly staff. Good breakfast.
EileenMar 24, 2019Thatcham, United Kingdom
Enjoyed Most
Great location, Interesting building with history and fascinating interior coffee was
Other Comments
Coffee was poor quality
Bed very comfortable
alisonMar 24, 2019Bristol, United Kingdom
Enjoyed Most
Good location for Kensington Gardens and the underground just round the corner
Very good breakfast and friendly efficient sraff
Other Comments
Room was disappointingly small with no room for a chair.
AlanMar 24, 2019Shanklin, United Kingdom
Enjoyed Most
Yes the staff were charming and breakfast very good.
Other Comments
On arrival we were told we were being given a larger room - Hate to think what the size of the first room was as the one given was small and had a very damp smell. Think sloping window may have leak and rain gets into carpet Room 218
GillianMar 24, 2019BristolBristol, United Kingdom
Enjoyed Most
Very easy to get to from Tube station. Excellent breakfast.
AnneMar 24, 2019Canterbury, United Kingdom
Other Comments
Room had a smell - sewers, I think which had then been attempted to be covered with some air fresheners... very difficult to be comfortable
AntoanetaMar 23, 2019Bath, United Kingdom
Enjoyed Most
Lounge bar and quiet location
Other Comments
Room was very small and cold radiator didn’t work but still good value for London
HelenMar 21, 2019Moreton-in-Marsh, United Kingdom
Other Comments
Whilst staying in Peru with my daughter had a medical emergency which resulted in me having to have an angiogram. I called the hotel to ask if I could request a credit because I Wouldn’t be able to fly home in time to take up my hotel booking. I was asked to provide evidence that I had to see the cardiologist, which I did. I heard nothing more from the hotel. I understand that the terms of the booking and that it was non transferable and non refundable but considering my cercomstances, I have to say that I am VERY disappointed in the way that I have been treated.
GaryMar 20, 2019Chepstow, United Kingdom
Other Comments
On our booking said fruit in room didn’t receive this .. but overall good stay
Don’t advertise what people are not going to get.
DarrenMar 20, 2019Bedworth, United Kingdom
Enjoyed Most
Edwardian splendour
PaulMar 19, 2019Colwyn Bay, United Kingdom
Enjoyed Most
Staff were so helpful
DawnMar 19, 2019Inverness, United Kingdom
Enjoyed Most
Location , breakfast and bath in room
ChristineMar 16, 2019Chester, United Kingdom
Enjoyed Most
Staff and breakfast were excellent.
Other Comments
The room was supposed to be deluxe but it was extremely small and tired. The bath was chipped, wall light hanging from the wall. The duvet cover was very lumpy and the pillows extremely hard, so it was hard to get to sleep. However the staff and breakfast were excellent.
ElizabethMar 15, 2019Wokingham, United Kingdom
Enjoyed Most
Staff were exceptionally helpful.
Other Comments
Travelzoo charged me twice for the booking and have still not resolved it.
MurrayMar 14, 2019Bath, United Kingdom
Enjoyed Most
The History and Grandeur of the Hotel, most impressive
Other Comments
Althought the quality of the room was good we felt it was a little small, the front desk even said we were upgraded to a Club room ! so not sure what a Deluxe would look like !
MichaelMar 14, 2019Cannock, United Kingdom
Enjoyed Most
The ambience in the reception lounge area was lovely and the breakfast was nice.
Other Comments
There was no fruit in the room as advertised. The room was very warm even though turned off the heating and no windows to open to help cool. The bathroom was extremely small with hardly any room to sit on the toilet and a larger person would struggle in the shower.
KimMar 13, 2019Melton Mowbray, United Kingdom
Enjoyed Most
Great location
Other Comments
Very peaceful. Friendly and helpful staff
DianaMar 13, 2019Buckingham, United Kingdom
Other Comments
It was very humid and hot in the rooms and we could not turn on the air conditioning since the hotel was only set up for heating at the time we stayed. It was quite uncomfortable but the hotel did give us a fan to circulate the air in the room.
AthenaMar 11, 2019Montreal, QC, Canada
Enjoyed Most
The super location in a quiet area across from the park and steps from Tube and bus stop are second only to the beautiful hotel lobby and excellent breakfast. Room was a little small but perfectly appointed. Enjoyed the welcome water & fresh fruit, as well as biscuits and tea and coffee in the room. Clean and comfortable.
