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Genting Hotel

Travelzoo Staff

Why We Love This Hotel

  • The hotel is part of Resorts World Birmingham at the NEC
  • Resorts World features a casino, an outlet shopping centre and a multi-screen cinema
  • Hotel guests get complimentary access to the Santai Spa
  • There are dozens of restaurants and bars within the resort

Enjoyed This
"Lovely hotel can not fault any of the facilities. Great location, with lots to do!Only downside, had ordered balloons for room, paid and they were they never there. Did get a refund though :)"
Aug 26, 2019 - Rugby, United Kingdom
See All 36 Member Ratings

Rooms & Rates

Check Rates
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The Genting Hotel is part of the lakeside Resorts World Birmingham, which is also home to a casino, an 11-screen cinema, an outlet shopping centre, a spa and a choice of bars and restaurants. It's within the NEC complex, just moments from the Genting Arena, making it a popular choice if you're in Birmingham for a concert or an event at one of these venues.

The hotel is well served by air, rail and road. The airport is less than a mile away, as is Birmingham International railway station. Popular city-centre attractions such as the Bullring complex, which has more than 160 shops and a number of popular eateries, are around 10 miles from the hotel. Birmingham International and Birmingham New Street are connected by regular train services that take about 12 minutes.

Back at Resorts World Birmingham, there are dozens of restaurants and bars to choose from. Guests of the hotel get complimentary access to the resort's Santai Spa -- it has facilities including a 15-metre pool, an outdoor hot tub, a sauna and a salt cave.

The air-conditioned rooms and suites have creature comforts such as free Wi-Fi and Nespresso coffee machines. Interiors are elegant and contemporary, they have a colour scheme of warm gold tones and they feature luxurious design touches such as velvet armchairs. Some of the higher-category suites have lake views and free parking.



  • Bar
  • Casino
  • Newspaper / magazines
  • Gym / fitness center
  • Hot Tub / Jacuzzi
  • Indoor pool
  • 100% smoke-free


  • 24-hour front desk
  • 24-hour room service
  • Beauty treatments / massages (fees apply)
  • Concierge service
  • Express check-in / checkout
  • Laundry / dry cleaning

Room amenities

  • Air-conditioning
  • Central heating
  • Coffee / tea-making facilities
  • Fridge
  • Iron and ironing board
  • Pay-per-view / movies on demand
  • Safe
  • Flatscreen TV


  • Complimentary Internet access
  • Complimentary Wi-Fi throughout


  • Hair-dryer
  • Luxury toiletries
  • Bathtub or shower


  • Off-street parking (fees apply)
  • Parking (fees apply)
  • Public car park (fees apply)


  • Accessible bathroom in some rooms
  • Accessible meeting room
  • Accessible parking
  • Accessible path of travel
  • Accessible pool area
  • Accessible restaurant
  • Accessible spa
  • Facilities for guests with special needs
  • Roll-in shower
  • Wheelchair accessible


Check-in: Standard Time is 3pm.
Minimum age required to check in: 18.

Checkout: Standard Time is 11am.

Children and additional guests: Extra beds are not available.

Pets: No pets allowed.

Fees: Car park fee: £15 per day.

Free Parking is available in the Multi-story car park. Tickets must be validated with reception.

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Additional details: Children aged 17 and under are not allowed in the spa.

Signature rooms 7am - 10am & 6pm - 9:45pm subject to availability. Access is available outside of these hours for an additional charge of £15 an hour.

Have a Question? Contact Travelzoo.

Customer Service available Mon-Sun, 9am-9pm ET

Winner: People's Choice Stevie Awards for Favorite Customer Service

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

Enjoyed This
(36 Member Ratings)
Ratings & reviews reflect verified member feedback for Genting Hotel Solihull Ltd (T/a Genting Hotel) over the past 15 months.
4.8 Ambiance
4.7 Location
4.8 Rooms
4.8 Quality of Service
4.7 Value for the Money
Show Reviews
Enjoyed Most
Lovely hotel can not fault any of the facilities. Great location, with lots to do!Only downside, had ordered balloons for room, paid and they were they never there. Did get a refund though :)
Chloe Aug 26, 2019 Rugby, United Kingdom
Enjoyed Most
Amazing experience. Everything there that you need. High end hotel with a sumptuous feeling of luxury. Like nowhere else I’ve stayed. Can’t wait to come again
Other Comments
Staff first class especially in Sky bar two men with beards Food (breakfast) wonderful Receptionists exceptionally professional Spacious, luxury and first class
beverley Aug 13, 2019 Wetherby, United Kingdom
Enjoyed Most
Our second stay here and thoroughly enjoyed it this time too. We will return as just love it!
Julie Aug 12, 2019 Hinckley, United Kingdom
Enjoyed Most
Lovely hotel in a great position
Kathy Aug 04, 2019 Wrexham, United Kingdom
Enjoyed Most
very difficult to get to car park and then hard to find hotel
Other Comments
good breakfast though hot buffet option was overcooked; nice comfortable rooms but hotel is soulless
Peter Aug 02, 2019 Dorking, United Kingdom
Enjoyed Most
Charged £10 for parking, rooms very good size but kept awake most of the night due to the loud music. Food at sky by the water was fantastic as was the breakfast.
Carl Jul 22, 2019 Retford , United Kingdom
Enjoyed Most
Comfortable room and a very good breakfast
Other Comments
The post code for the hotel is not recognised by satnav and as a result the hotel is difficult to find. Phoning the hotel was not easy and on 2 occasions my calls were not answered by Reception.
William Jul 09, 2019 Bideford, United Kingdom
Enjoyed Most
Staff very helpful, good discount on drinks, vouchers for presseco and one other free drink. Spa great, outside jacuzzi , sky bar restaurant superb.
Calvin Jul 09, 2019 Birmingham, United Kingdom
Enjoyed Most
Lovely staff,lovely breakfast & a lovely room except for the fact we had no hot water in the morning and had to have freezing cold showers. Great location.
Other Comments
We found that the staff, the check in, the location and the breakfast fabulous. The room would have been the same except for the fact we had no hot water in the morning and had to have freezing cold showers which is not acceptable for a 4* property. It took the edge off what would have been a wonderful stay. However I would stay there again and hope that it wouldn't happen again.
YVONNE Jul 02, 2019 Coventry, United Kingdom
Enjoyed Most
Room was good. Food at the Sky over the Water restaurant was excellent as was the service
Other Comments
Only negative...one of the reasons for booking was the ability to use the pool during our stay. When we went to the Spa we were told that with our room type we could only use the facilities between 6-10pm! When we complained the staff member relented. There was nothing on Travelzoo or on the hotel's website (that I'm aware of) that mentioned this restriction. If there had been I wouldn't have booked a room.
George Jun 17, 2019 Bedford, United Kingdom

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