Queens Hotel Cheltenham - MGallery by Sofitel

Travelzoo Staff

Why We Love This Hotel

  • This Regency property in Cheltenham -- the "gateway to the Cotswolds" -- has a great location on the corner of the tree-lined Promenade and Imperial Square and Gardens
  • One of the first purpose-built hotels of Europe, opened in 1838, it has welcomed guests including Arthur Conan Doyle and Edward Elgar
  • This Neoclassical building is Grade-II listed and retains original features such as a towering Georgian staircase and hand-painted wallpaper designed by Augustus Pugin
  • A "relaxing venue with discreetly slick service", it has "stylish" bedrooms and food that "celebrates much of the best of the Cotswolds" (The Daily Telegraph)

"staff were terrific"
Jun 20, 2019 - Bristol, United Kingdom
See All 70 Member Ratings

Rooms & Rates

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The imposing façade of Queens Hotel Cheltenham - MGallery by Sofitel presides elegantly over Imperial Square and Gardens, and the Promenade, a beautifully preserved Regency-era thoroughfare lined by elm and horse-chestnut trees. Since opening in July 1838, the hotel has welcomed illustrious guests including Sir Charles Napier, Sir Arthur Conan Doyle and Edward Elgar.

Behind its Corinthian columns, large windows and carved cornices a sense of space prevails. Its impressive lobby has a striking tiled floor, sumptuous armchairs and hand-painted wallpaper designed by Augustus Pugin -- the same desgin can be found in the Houses of Parliament. Other original features at this Grade II-listed property include a towering staircase and a curved wooden bar brought back from India in 1850.

The Napier Restaurant and Orangery uses fresh ingredients from local Cotswolds farms and artisan producers. In fine weather, meals can be taken in the garden. The Gold Cup Bar offers over 40 varieties of gin in an ornate but intimate setting, including one that was created by a local distillery to commemorate the hotel's 180th anniversary. 

Bedrooms are spread over three floors and are decorated with a contemporary design, paying homage to the hotel's heritage at the same time. They offer climate control, crisp Egyptian cotton linen, fluffy bathrobes and walk-in showers in the bathrooms. 



  • Infant cots / cribs
  • Bar
  • Newspaper / magazines
  • Restaurant
  • No pets allowed
  • 100% smoke-free


  • 24-hour front desk
  • 24-hour room service
  • Concierge service
  • Laundry / dry cleaning

Room amenities

  • Central heating
  • Coffee / tea-making facilities
  • Fridge
  • Iron and ironing board
  • Safe
  • Flatscreen TV


  • Complimentary Wi-Fi throughout


  • Bathrobes and slippers
  • Hair-dryer
  • Luxury toiletries
  • Bathtub or shower


  • Parking (fees apply)


  • Accessible meeting room
  • Accessible parking
  • Accessible path of travel
  • Accessible restaurant
  • Facilities for guests with special needs
  • Roll-in shower
  • Wheelchair accessible


Check-in: Standard Time is 2pm.
Minimum age required to check in: 18.

Checkout: Standard Time is 12pm.

Children and additional guests: Extra beds are not available.

Pets: No pets allowed.

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Have a Question? Contact Travelzoo.

Customer Service available Mon-Sun, 9am-9pm ET

Winner: People's Choice Stevie Awards for Favorite Customer Service

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

Enjoyed This
(70 Member Ratings)
Ratings & reviews reflect verified member feedback for Mercure Cheltenham Queens Hotel over the past 15 months.
4.6 Ambiance
4.9 Location
4.6 Rooms
4.8 Quality of Service
4.7 Value for the Money
Show Reviews
Enjoyed Most
staff were terrific
colin Jun 20, 2019 Bristol, United Kingdom
Enjoyed Most
The quality of the room and the the delicious breakfasts!
Other Comments
A beautiful building that is well preserved and a high standard of décor. The location in Cheltenham could not be bettered.
Yvonne Jun 19, 2019 Taunton, United Kingdom
Enjoyed Most
Great location for access to restaurants/bars/shops.
Other Comments
Lovely rooms. Great breakfast.
Jessica Jun 17, 2019 Marlborough, United Kingdom
Enjoyed Most
Fresh fruit for breakfast
Other Comments
Room was cold with heating turned off but on request they provide a small electric heater. On booking asked for a quiet room, but were on the middle floor with very creaky floorboards, a busy road outside and a noisy child nexdoor. The full English cooked breakfast was very small and not very warm, but the fresh fruit was lovely. Staff very pleasant and helpful. Well placed for the town and eating places, but parking expensive.
sandra Jun 13, 2019 Coventry, United Kingdom
Enjoyed Most
Location was fantastic
Other Comments
Lovely interior,rooms beautiful and very spacious, shower was great
Julie Jun 03, 2019 Cardiff, United Kingdom
Enjoyed Most
Excellent service
Morgan Jun 03, 2019 Swindon, United Kingdom
Enjoyed Most
Staff were lovely and room was really good.
Karen May 29, 2019 Royal Wootton Bassett, United Kingdom
Enjoyed Most
The staff were very welcoming and attentive. Nothing was too much trouble for them and they greeted everyone who walked through the door with a smile.
Lotifa May 28, 2019 Newport, United Kingdom
Enjoyed Most
Lovely surroundings - attention to the story of the building was excellent. That wallpaper and staircase is stunning. Location is perfect for exploring Cheltenham and shopping area
Other Comments
Breakfast was bit of a problem both days we stayed. The dining room was overwhelmed and many things were missing from buffet. Orders were very slow too.
Wendy May 28, 2019 Coventry, United Kingdom
Enjoyed Most
All very good....probably the friendly service
Other Comments
Great position,very good food
Richard May 27, 2019 Worthing, United Kingdom

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