Hallmark Hotel The Queen, Chester

Member rates available
Krystina Rees
Deal Expert

Why We Love It

  • This Victorian railway hotel's heritage is celebrated throughout -- look out for the reception desk made of antique suitcases, bar menus resembling train tickets and the chandelier in the lobby that includes the names of past queens
  • The King's Grill holds two AA Rosettes
  • Previous guests include Charles Dickens, Cecil Rhodes and Lillie Langtry
  • Chester Cathedral is a 10-minute walk away, and Chester Racecourse is 20 minutes' stroll away
  • Chester Zoo, with over 15,000 animals, is 10 minutes' drive away

Enjoyed This
(53 Member Ratings)
"The convienience and the added extras offered by the hotel! Offers we were not even aware off. Really was lovely"
Aug 13, 2018
Chorley, United Kingdom


Map & Directions

Hallmark Hotel The Queen, Chester has parking for £10 per night Mon-Thu and £15 per night Fri-Sun. Chester railway station is less than a minute's walk away and Liverpool John Lennon Airport is less than 40 minutes' drive away.

Rooms & Rates

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Hallmark Hotel The Queen, Chester is filled with quirky features that reference its Victorian heritage -- look out for the reception desk made out of antique suitcases and bar menus resembling train tickets. There is also a chandelier in the lobby that includes the names of past queens.

The hotel is in the centre of Chester. Lonely Planet describes the city as "one of English history's greatest gifts" because of its medieval architecture and collection of Tudor- and Victorian-era buildings, all encapsulated by a red sandstone Roman wall.

The hotel is opposite Chester railway station, and a 10-minute walk from Chester Cathedral -- founded as a Benedictine abbey in 1092 -- where you can take a tour to the top of the bell tower for panoramic views of the city.

Chester Zoo, with over 15,000 animals from 500 different species including Asian elephants, jaguars and orangutans, is 10 minutes' drive away. 

Chester Racecourse, the oldest racecourse still in use in England, is a 20-minute stroll away.

One of the hotel's restaurants -- The King's Grill -- holds two AA Rosettes and serves locally sourced food. Breakfast is served in the Jubilee Restaurant and snacks are available in the Waiting Room Bar.

The hotel has secluded Roman-themed gardens, three bars, a fitness suite and free Wi-Fi.

From the Press:

  • "It's a fantastic base for a fun weekend in Chester." -- The Sun

  • "It couldn't be better located -- just a few minutes' stroll into the city." -- The Sun



  • Infant cots / cribs
  • Bar
  • Newspaper / magazines
  • Gym / fitness center
  • Restaurant
  • No pets allowed
  • 100% smoke-free


  • 24-hour front desk
  • 24-hour room service
  • Concierge service
  • Express check-in / checkout
  • Laundry / dry cleaning

Room amenities

  • Central heating
  • Coffee / tea-making facilities
  • Iron and ironing board
  • Safe
  • Sitting area
  • DVD / CD player & library
  • Flatscreen TV


  • Complimentary Wi-Fi throughout


  • Hair-dryer
  • Bathtub (in some rooms)


  • Parking (fees apply)


  • Accessible bathroom in some rooms
  • Accessible meeting room
  • Accessible parking
  • Accessible path of travel
  • Accessible restaurant
  • Roll-in shower
  • Wheelchair accessible


Check-in: Standard Time is 3pm.

Minimum age required to check in: 18.

Checkout: Standard Time is 11am.

Children and additional guests: Infant's cot/crib are available, free of charge, for children aged 2 and under.
Extra beds are not available for older children and adults.

Pets: Pets are allowed on request and will be charged at £15 per night on checkout.

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Additional details:

Have a Question? Contact Travelzoo.

Customer Service available Mon-Sun, 9am-9pm ET

Winner: People's Choice Stevie Awards for Favorite Customer Service

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

Enjoyed This
(53 Member Ratings)
Ratings & reviews reflect verified member feedback for Feather & Co Ltd t/as Queen Hotel Chester over the past 15 months.
4.5 Ambiance
4.5 Location
4.3 Rooms
4.5 Quality of Service
4.5 Value for the Money
Show Reviews
Enjoyed Most
The convienience and the added extras offered by the hotel! Offers we were not even aware off. Really was lovely
Katy Aug 13, 2018 Chorley, United Kingdom
Enjoyed Most
Other Comments
jeanette Jul 24, 2018 Liverpool, United Kingdom
Enjoyed Most
It's location. So central
Other Comments
Loved the fact we had a kettle and a coffee machine in the room with snacks. Nice touch.
Susan Jul 21, 2018 Barry, United Kingdom
Enjoyed Most
Everything about the place, it's absolutely great
Other Comments
The staff were so friendly and made our stay perfect. Amazing breakfast have never seen such a huge fresh selection
Alexa Feb 17, 2018 Rotherham, United Kingdom
Enjoyed Most
the food and quality room
Christine Dec 19, 2017 Preston, United Kingdom
Enjoyed Most
Close to Rail Station
Other Comments
waiting to book in the couple in front were given lots of info re the lay out of the hotel, what times meals were ,where to eat, how to get to Chester centre etc, we got nothing! Upon booking in all we got was this is your room number and its down this corridor. We went shopping and returned to the hotel and decided to eat in the restaurant, when we entered we were told we SHOULD have booked and that they would try and fit us in! We were seated eventually, but at the end of the meal I was told we had to pay as no "tab" had been set up, not a very nice ending to the evening. I queried the drink, early/late check in and upgrade (of which there was plenty available) to be told it wasn't on the system so it couldn't be done! I am upset that this was all paid for six months ago and we did not get the service that we had paid for.
Sandra Nov 18, 2017 Ludlow, United Kingdom
Enjoyed Most
The staff were all really friendly and helpful.
Other Comments
The refurbishment is amazing and the courtyard garden is beautiful. Food in the Kings Grill is excellent served by lovely staff. Great breakfast too.
Julie Aug 31, 2017 Manchester, United Kingdom
Enjoyed Most
The whole experience made it very good stay
Phillip Aug 29, 2017 Llanelli, United Kingdom
Enjoyed Most
The character of queens
Marc Aug 29, 2017 Doncaster, United Kingdom
Enjoyed Most
Eating dinner in the Kings Grill
Other Comments
A Victorian building showing signs of need for refurbishment in some areas. Small very slow lift. Comfortable but unexciting rooms. Large busy breakfast room with good selection of quality buffet items. Helpful reception staff.
Howard Aug 25, 2017 Fleetwood, United Kingdom

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Hallmark Hotel The Queen, Chester