Hallmark Hotel The Queen, Chester

Member rates available
Krystina Rees
Deal Expert

Why We Love This Hotel

  • This Victorian railway hotel's heritage is celebrated throughout -- look out for the reception desk made of antique suitcases, bar menus resembling train tickets and the chandelier in the lobby that includes the names of past queens
  • The King's Grill holds an AA Rosette
  • Previous guests include Charles Dickens, Cecil Rhodes and Lillie Langtry
  • Chester Cathedral is a 10-minute walk away, and Chester Racecourse is 20 minutes' stroll away
  • Chester Zoo, with over 15,000 animals, is 10 minutes' drive away

"Lovely hotel, very friendly staff!"
Sep 2, 2019 - London, United Kingdom
See All 80 Member Ratings

Rooms & Rates

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Hallmark Hotel The Queen, Chester is filled with quirky features that reference its Victorian heritage -- look out for the reception desk made out of antique suitcases and bar menus resembling train tickets. There is also a chandelier in the lobby that includes the names of past queens.

The hotel is in the centre of Chester. Lonely Planet describes the city as "one of English history's greatest gifts" because of its medieval architecture and collection of Tudor- and Victorian-era buildings, all encapsulated by a red sandstone Roman wall.

The hotel is opposite Chester railway station, and a 10-minute walk from Chester Cathedral -- founded as a Benedictine abbey in 1092 -- where you can take a tour to the top of the bell tower for panoramic views of the city.

Chester Zoo, with over 15,000 animals from 500 different species including Asian elephants, jaguars and orangutans, is 10 minutes' drive away. 

Chester Racecourse, the oldest racecourse still in use in England, is a 20-minute stroll away.

One of the hotel's restaurants -- The King's Grill -- holds an AA Rosette and serves locally sourced food. Breakfast is served in the Jubilee Restaurant and snacks are available in the Waiting Room Bar.

The hotel has secluded Roman-themed gardens, three bars, a fitness suite and free Wi-Fi.



  • Infant cots / cribs
  • Bar
  • Newspaper / magazines
  • Gym / fitness center
  • Restaurant
  • No pets allowed
  • 100% smoke-free


  • 24-hour front desk
  • 24-hour room service
  • Concierge service
  • Express check-in / checkout
  • Laundry / dry cleaning

Room amenities

  • Central heating
  • Coffee / tea-making facilities
  • Iron and ironing board
  • Safe
  • Sitting area
  • DVD / CD player & library
  • Flatscreen TV


  • Complimentary Wi-Fi throughout


  • Hair-dryer
  • Bathtub (in some rooms)


  • Parking (fees apply)


  • Accessible bathroom in some rooms
  • Accessible meeting room
  • Accessible parking
  • Accessible path of travel
  • Accessible restaurant
  • Roll-in shower
  • Wheelchair accessible


Check-in: Standard Time is 3pm.

Minimum age required to check in: 18.

Checkout: Standard Time is 11am.

Children and additional guests: Infant's cot/crib are available, free of charge, for children aged 2 and under.
Extra beds are not available for older children and adults.

Pets: Pets are allowed on request and will be charged at £15 per night on checkout.

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Additional details:

Have a Question? Contact Travelzoo.

Customer Service available Mon-Sun, 9am-9pm ET

Winner: People's Choice Stevie Awards for Favorite Customer Service

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

Enjoyed This
(80 Member Ratings)
Ratings & reviews reflect verified member feedback for Feather & Co Ltd t/as Queen Hotel Chester over the past 15 months.
4.5 Ambiance
4.7 Location
4.5 Rooms
4.7 Quality of Service
4.5 Value for the Money
Show Reviews
Enjoyed Most
Lovely hotel, very friendly staff!
Other Comments
We went on the weekend of Ladies day so it was quite expensive for one night but I guess that makes sense!
Emily Sep 02, 2019 London, United Kingdom
Enjoyed Most
Julian Apr 19, 2019 Brighton, United Kingdom
Enjoyed Most
Decor and friendliness of staff
Other Comments
Central location for The Chester experience and everything in walking distance
Susan Feb 17, 2019 Stoke-on-Trent, United Kingdom
Enjoyed Most
Staff were brilliant
Other Comments
Excellent service and facilities.
Elizabeth Jan 26, 2019 Warrington, United Kingdom
Enjoyed Most
The room was really quiet and overlooked the street.
Other Comments
We booked two nights separately, the first night we had an allowance to the three course dinner. We asked if we could have this for the second night and the receptionist asked the Manager and they said no, which I thought was not very accommodating.
Maureen Jan 21, 2019 LEEDS, United Kingdom
Enjoyed Most
nothing too much trouble for staff
Other Comments
a bread option other than sliced would improve breakfast
Helen Jan 20, 2019 Darlington, United Kingdom
Enjoyed Most
Fabulous environment. Excellent food and very welcoming staff.
Other Comments
Great location.
Ann Jan 12, 2019 Abergavenny, United Kingdom
Enjoyed Most
Excellent service and foods
sheila Jan 01, 2019 Darwen, United Kingdom
Enjoyed Most
The staff were extremely friendly and the food a delight. Best full breakfast I’ve had since Hary Wilmots wedding.
Steve Jan 01, 2019 Liverpool, United Kingdom
Enjoyed Most
Our upgraded room and the proximity to the railway station
Other Comments
We were disappointed at first having booked a package that included an evening mealie October to be told via Travelzoo that this element of the package would be cancelled with only 6 days before we were due to travel. The hotel did redeem itself with a refund and room upgrade and very pleasant Reception staff. We also really enjoyed Chester and hope to return in the Spring/summer.
John Dec 16, 2018 Manchester, United Kingdom

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Hallmark Hotel The Queen, Chester