Playa del Carmen

Thompson Playa del Carmen

Member rates available
Jessica McNally
Deal Expert

Why We Love It

  • Rooftop terrace features an infinity pool, bar, restaurant and panoramic city views
  • Rooms have contemporary furnishings and gourmet mini bars
  • Only hotel in the area with seaside and urban lodging options

89% (9 Member Ratings)

"Fantastic location. Excellent Hotel and Staff. Got a great deal on Travelzoo. Could not be happier."
Mar 19, 2017
Palos Verdes Peninsula, CA, United States

Rooms & Rates

Check Rates


The Thompson Playa del Carmen is "upping the ante in Playa del Carmen," according to Travel + Leisure.

The luxury boutique hotel offers guests two lodging options: the main building on Quinta Avenida and the Beach House, two blocks away. The locale, set among the nightclubs and restaurants of Playa del Carmen, offers guests the option for a more urban getaway, while the 27-room Beach House is a more private, boho-seaside experience.

Mexico City-based designers Niz + Chauvet decorated each of the guest rooms to feature the Thompson's signature mid-century decorations with a native Mexican spin. Rooms also boast contemporary amenities like rain showers, custom sateen-woven linens, gourmet minibars and complimentary Wi-Fi access.

The 92-room property features a rooftop terrace best described as an "aquatic fantasy" by Travel + Leisure. This 30,000-square-foot deck boasts 360-degree views of the city and ocean, half-submerged loungers, underwater living rooms and a vast infinity pool. There are also numerous poolside seating options, including private cabanas. Head to the Beach House for ocean-based activities like yoga in the sand and stand-up paddleboarding. Guests looking for a bite to eat will find fresh-out-of-the-water and other gourmet cuisine, signature cocktails and craft beers at each of its three restaurants/bars. 

From the press: 
  • "Upping the ante in Playa del Carmen" -- Travel + Leisure



  • Infant cots / cribs
  • Bar
  • Newspaper / magazines
  • Gym / fitness center
  • Outdoor pool
  • Pool bar
  • Restaurant
  • Roof terrace
  • Nightlife / entertainment
  • No pets allowed
  • Extra beds (fees apply)
  • 100% smoke-free


  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • Airport transfer (fees apply)
  • Concierge service
  • Laundry / dry cleaning
  • Room service (limited hours)

Room amenities

  • Air-conditioning
  • Central heating
  • Coffee / tea-making facilities
  • Fridge
  • Iron and ironing board
  • Mini bar
  • Outdoor space for some rooms
  • Safe
  • Sitting area
  • Flatscreen TV
  • iPod/iPhone docking station


  • Complimentary Internet access
  • High-Speed Wi-Fi (fees apply)


  • Bathrobes and slippers
  • Bathtub
  • Hair-dryer
  • Separate shower
  • Luxury toiletries


  • Public car park (fees apply)
  • Valet service (fees apply)

Accessibility ADA rooms on request.

  • Accessible bathroom in some rooms
  • Accessible meeting room
  • Accessible path of travel
  • Accessible pool area
  • Accessible restaurant
  • Accessible spa
  • ADA compliant rooms
  • Facilities for guests with special needs
  • Roll-in shower
  • Wheelchair accessible

Please note: Some amenities may not be available in all rooms and some amenities or services incur an additional charge and are subject to change. Please check with the hotel directly.


Check-in: Standard check-in time: 3pm. Minimum age required to check in: 18.

Checkout: Standard checkout time: 12pm.

Children and additional guests: Crib available on request, free of charge.
Extra person charge is $40 + tax per night.
Charges will be added to your bill at the hotel.

Pets: No pets allowed.

Fees: A service charge of 10% is charged for all reservations.

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Additional details: FESTIVE 2017
(for arrivals December 18, 2017 - January 13, 2018):
From now through October 14, 2017 for arrivals during FESTIVE 2017 dates:
50% deposit due at time of booking, remaining balance charged 60 days prior to arrival.
50% deposit is refundable up until 60 day prior to arrival
Bookings made on October 15, 2017 - January 13, 2018 for arrivals during the FESTIVE 2017 dates: 100% non-refundable, full payment due at time of booking.

Have a Question? Contact Travelzoo.

Customer Service available 24 hours

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.

It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.

89% Positive
(9 Member Reviews)
Ratings & reviews reflect verified member feedback for Thompson Hotel Playa del Carmen (part of Commune Hotels) over the past 15 months.
5.0 Ambiance
4.6 Location
4.4 Rooms
4.8 Quality of Service
4.4 Value for the Money
Show Reviews
Enjoyed Most
Fantastic location. Excellent Hotel and Staff. Got a great deal on Travelzoo. Could not be happier.
Richard Mar 19, 2017 Palos Verdes Peninsula, CA, United States
Enjoyed Most
Beautiful new hotel with nicely appointed boutique style rooms. Incredible roof top pool with wide open views of the ocean and surrounding town. Delicious meals served up at Cinco and Catch restaurants also located on roof top. Bonus access to beach side amenities at sister hotel of Thompson Beach House. Most of all, incredibly welcoming and friendly staff!
Jason Mar 13, 2017 Nashville, TN, United States
Enjoyed Most
The hotel is nice, and had a great pool overlooking the city. Also thefood was quite delicious. But it does get loud and stay loud all night. This is a fun party hotel, but if that's not what you're looking for you should look elsewhere.
Other Comments
Welcome drinks were not offered and I had to argue with the front desk about the breakfast being included, even though it clearly stated both of these were part of the travelzoo deal.
Jason Mar 07, 2017 Los Angeles, CA, United States
Enjoyed Most
The fantastic beach house, great views from hotel roof and tremendous service. We even received a bottle of champaign and chocolate covered strawberries our last evening :)!!
Scott Apr 24, 2016 Hudson, WI, United States
Enjoyed Most
The people and location.
Other Comments
Sinai was wonderful!!!
Amy Apr 18, 2016 Cranberry Township, PA, United States
Enjoyed Most
It was a beautiful facility and the staff was very friendly. In fact, they upgraded us to a room beyond our TravelZoo reservation because our balcony looked right into housing across the street! We would never have been comfortable sitting out there!! That was very nice of them and definitely above and beyond. The first night was difficult as the fire alarms went off 3 times while we were sleeping. They were ear piercing and we kept we evacuate? No kind of direction as we stood out on our balconies to get away from the noise. When we complained the next morning, they said someone was smoking and they checked out. But they offered nothing for our sleepless night. The manager at Catch, the beautiful restaurant on the roof, was amazing!!! As was the food! Probably our best experience at the hotel!! Also, it took them 24 hours or more to recognize our TravelZoo promotion of $34/day breakfast. Couldn't use it on room svc..what?? They finally amended that.
Other Comments
We were surprised and disappointed to learn that our hotel was NOT on the beach. I had asked that question when I called TravelZoo. We had to walk 3 short blocks to the beach club and the other hotel that WAS on the beach. We were ok with that as it was explained that our rooms were less expensive, but wish it would have been more clear when we made the reservation.While the staff was very friendly and seemed attentive to your needs, there was no follow up. We asked for a coffee maker in our room and they said yes, but we never saw it. We asked them to remove a blinking light voicemail message on our phone (we couldn't understand Spanish directions), and they said yes, but it was still blinking when we left. Also the hotel was mostly empty, but my husband and I were traveling alone and they booked a couple with 2 young boys next to us. They were quite loud and would peek around to see our balcony and I just kept wondering, why would the hotel do that? Disappointing for a Thompson.
Donna Mar 20, 2016 PALATINE, IL, United States

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Thompson Playa del Carmen