Jacksonville

Southbank Hotel Jacksonville Riverwalk

Olivia Estrada
Deal Expert

Why We Love This Hotel

  • The rooms are modern and sleek, with a mini-fridge and Keurig coffee
  • There's a courtyard dotted with palm trees and an outdoor pool
  • You'll have access to the 24-hour fitness center
  • Seafood, cocktails and traditional American dining are available on site
  • It's a 5-minute drive to quaint San Marco for indie boutique shopping; an 8-minute drive to upscale Riverside, home to Cummer Museums of Art & Gardens; 8-minute drive to TIAA Bank Field, the Jaguars' football stadium

59%
Enjoyed This
"Very nice hotel situated on the banks of the St Johns River. Listed as Southbank Hotel (also listed as Delta), just be known it is a Marriott owned property."
Jeffrey
Nov 11, 2022 - Lutz, FL, USA
See All 17 Member Ratings

Rooms & Rates

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Amenities

General

  • Bar
  • Gym / fitness center
  • Outdoor pool
  • Restaurant
  • Pet-friendly
  • Extra beds (fees apply)
  • 100% smoke-free

Services

  • 24-hour front desk
  • Express check-in / checkout
  • Laundry / dry cleaning
  • Room service (limited hours)
  • Business center

Room amenities

  • Air-conditioning
  • Central heating
  • Coffee / tea-making facilities
  • Fridge
  • Iron and ironing board
  • Safe
  • Flatscreen TV

Internet

  • Complimentary Wi-Fi throughout

Bathroom

  • Hair-dryer
  • Bathtub or shower

Parking

  • Parking (fees apply)
  • Valet service (fees apply)

Accessibility

  • Accessible bathroom in some rooms
  • Accessible meeting room
  • Accessible parking
  • Accessible path of travel
  • Accessible pool area
  • Accessible restaurant
  • ADA compliant rooms
  • Roll-in shower
  • Wheelchair accessible

Policies

Check-in: Standard Time is 4pm.
Minimum age required to check in: 21.

Checkout: Standard Time is 11am.

Children and additional guests: Children 18 and under stay free of charge when using existing bedding.

Crib available upon request, free of charge in king rooms only (maximum of one per room).

Extra beds available upon request, free of charge in the king rooms only (based on availability).

Pets: Dogs and cats are allowed on request and will be charged $50 USD plus tax, per night for the first pet and $25 USD plus tax, per night for the second pet.  
Maximum pet weight: 25 pounds

Fees: Valet service fee: $18 plus tax per day.
Car park fee: $12 plus tax per day.

Additional details: Due to local and state guidelines, some amenities and services may be limited or closed during your visit; please contact the hotel for more details.

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

59%
Enjoyed This
(17 Member Ratings)
Ratings & reviews reflect verified member feedback for Southbank Hotel Jacksonville Riverwalk over the past 15 months.
3.4 Ambiance
4.2 Location
3.1 Rooms
3.4 Quality of Service
3.6 Value for the Money
Show Reviews
Enjoyed Most
Loved the location, caught boat to the game, and ate at Chart House next door
Other Comments
It took an hour an half to check in. I booked on December 1 to find out they were overbooked when we arrived-no call, no notification. Krista from travelzoo stayed on the phone with me for 50 minutes and was a great and sympathetic help, and through the grace of God someone canceled and we got that one room. Had they not canceled we would not have been able to stay there. In the future I will book direct, b/c like i said, i booked December 1 and arrived at 9 pm to be told we would have to stay 10 miles away when the whole trip was built around being at that location. Only people who booked 3rd party were turned away
Brad Jan 02, 2023 Charleston, SC, USA
Other Comments
The hotel was over-booked and we did not have a room despite receiving a confirmation email. The hotel communicated with TravelZoo to take down the deal because they were booked , but you did not do it. My family of 5 (3 children ages 11 and under) were left with NO hotel room and NO options because all of the hotels within a 2-hour radius were booked. VERY disappointed in TravelZoo.
Sarah Jan 02, 2023 Charlotte, NC, USA
Enjoyed Most
Very nice hotel situated on the banks of the St Johns River. Listed as Southbank Hotel (also listed as Delta), just be known it is a Marriott owned property.
Jeffrey Nov 11, 2022 Lutz, FL, USA
Enjoyed Most
Great Staff
Other Comments
Great Staff
Thomas Nov 26, 2022 Vero Beach, FL, USA
Enjoyed Most
Hotel staff were very friendly. And I had no issues checking in with my travel zoo reservations. Hotel needs to be renovated.
Rashima Nov 08, 2022 Snellville, GA, USA
Enjoyed Most
Very clean hotel. Rooms were spacious and modern. Staff was super friendly. Will visit again
Amanda Nov 07, 2022 Ormond Beach, FL, USA
Other Comments
When I checked in at the hotel I was asked to insert my credit card into the machine and it said approved so I removed it. A minute later the lady behind the counter said it had glitched and I needed to insert it again, so I did. After we got our room keys we checked into our room which was one for people with disabilities so it had the sloped shower floor for wheelchair access. We're not disabled nor did we request the room but we figured it may have been the only one available and were fine with it except for one major flaw. The shower floor sloped up to get in the shower, not down like it should have. When we took very quick showers the water traveled from the higher shower floor directly into the main bathroom under the vanity, It was literally an inch deep of water on the bathroom. Lastly, at about 10:30 PM our room door was opened up and luckily the safety latch was on and prevented it opening more than about 2". The man opening it said he was with the hotel security "just checking doors."
William Aug 31, 2022 New Smyrna Beach, FL, USA
Other Comments
the room and the hotel were nice but I did not feel safe. We went to dinner and when we got back our fire alarm was going off. Called the front desk (who did not know alarm was going off) and maintenance came up and said it was fine. We left to go for a walk, got back and fire alarm was going off. Called front desk (who did not know alarm was going off) and maintenance came back and replaced. Twenty minutes later, fire alarm in room went off. Husband went down to front desk, they did not know alarm was going off. He asked to change rooms. They gave us a new room, no offer to help us move. While he was downstairs, alarm went off again. How do they not know that there is a fire alarm in a room that went off 4 times? Discussed with person at front desk next morning who was concerned and showed me how they are notified but guess it didn't work or guy at desk didn't know. It was very concerning and I felt not safe. They couldn't compensate me for room because it was through you.
Martha Oct 24, 2022 Greensboro, NC, USA
Enjoyed Most
Off season but still nice to be on riverwalk and downtown Jacksonville. great accommodations
DAVID JOHN Oct 22, 2022 BROSSARD, QC, Canada
Enjoyed Most
Very good, but now have seen Jacksonville. Only reason wouldn't go back.
Audrey Sep 21, 2022 Lecanto, FL, USA

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Southbank Hotel Jacksonville Riverwalk

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