Los Angeles

Custom Hotel

Member rates available
Dana Marshall
Deal Expert

Why We Love It

  • Under a mile from LAX, the chic boutique hotel is a refreshing alternative to typical airport hotels
  • Arrive in style with the hotel's complimentary Mercedes airport shuttle service
  • Customized lounges to hang out in: video games and TV; Wi-Fi and work desks; massage chairs and relaxing music
  • Less than a 10-minute drive from beaches
  • Free Wi-Fi access,  cool customized LED lighting in minimalistic mod guest rooms

“Retro-chic style” -- Travel + Leisure
Enjoyed This
(9 Member Ratings)
"Staff was welcoming"
Jul 04, 2018
Loma Linda, CA, USA


Map & Directions

Custom Hotel is approximately a 10-minute ride in the hotel’s shuttle van from Los Angeles International Airport in good traffic. If not using the complimentary shuttle, cab fare is approximately $15 one way.

Rooms & Rates

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Whether the purpose of your trip is business or pleasure, Custom Hotel fits the bill. Meet friends or colleagues at indoor and outdoor spaces perfect for socializing -- like the hip Deck 33 restaurant and bar that overlooks the pool. Mingle and sip cocktails before ordering comfort foods such as fish and chips, burgers and pasta. 

Within one mile from Los Angeles International Airport, it's the perfect hotel for overnight layovers, especially with it's various lounges located throughout the property that are customized for specific needs. Visit Stratosphere to unwind with relaxing music and soothe sore muscles in a massage chair. Head to Layover Lounge to power up and respond to email.

Guests utilize complimentary extras like Wi-Fi and the Mercedes shuttle service to and from Los Angeles International Airport (ask the front desk for more details). Relish Southern California sunshine at the outdoor pool with welcoming features like a fire pit and cabanas, or drive less than 10 minutes west and arrive at the beach. When seeking entertainment, take a 15-minute stroll to the recently updated Westchester Golf Course or the AMF El Dorado Lanes bowling alley.

As the sun dips into the Pacific, modern and minimalistic guest rooms provide noise-cancelling windows, mini-fridges and customized LED lighting systems. You won't get anything luxurious or fancy here but you will get a clean and freshly styled guest room for a good night's rest and a fun alternative to your usual airport hotel. 

From the press:
  • “A playful and practical redo of a 12-story, mid-century modern tower by famed L.A. architect Welton Beckett (of Hollywood's Capitol Records' building and the Dorothy Chandler Pavilion)” -- Fodor’s
  • “It brings to mind the yesteryear glamour of Pan Am, complete with contemporary, cutting edge amenities” – Gayot
  • “The kitschy colorful decor says stylish boutique, the airport location says business hotel” -- Oyster.com



  • Infant cots / cribs
  • Bar
  • Newspaper / magazines
  • Extra beds / roll away beds
  • Games room
  • Gym / fitness center
  • Outdoor pool
  • Restaurant
  • No pets allowed


  • 24-hour front desk
  • Complimentary airport transfer
  • Laundry / dry cleaning
  • Business center

Room amenities

  • Air-conditioning
  • Central heating
  • Coffee / tea-making facilities
  • Fridge
  • Iron and ironing board
  • Pay-per-view / movies on demand
  • Safe
  • Flatscreen TV
  • iPod/iPhone docking station
  • Video games on request


  • Complimentary Internet access
  • Complimentary Wi-Fi throughout


  • Bathtub
  • Hair-dryer
  • Luxury toiletries


  • Valet service (fees apply)


  • Accessible bathroom in some rooms
  • Accessible meeting room
  • Accessible parking
  • Accessible path of travel
  • Accessible pool area
  • Accessible restaurant
  • ADA compliant rooms
  • Facilities for guests with special needs
  • Roll-in shower
  • Wheelchair accessible

Please note: Some amenities may not be available in all rooms and some amenities or services incur an additional charge and are subject to change. Please check with the hotel directly.


Check-in: Standard Time is 3pm.

Minimum age required to check in: 21.

Checkout: Standard Time is 12pm.

Children and additional guests: Children 16 and under stay free of charge when using existing bedding.
Crib/Pack 'n Play available upon request: free of charge.

Extra bed available on request and in the king and queen bed rooms only: $25 per night for children and adults.

Pets: No pets allowed.

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Additional details: The hotel offers Valet Parking for $35.00 (subject to tax), per day. Charges will be applied to your bill at the hotel. These rates are subject to change without notice and at the discretion of the property.

Have a Question? Contact Travelzoo.

Customer Service available Mon-Sun, 9am-12 midnight ET

Winner: People's Choice Stevie Awards for Favorite Customer Service

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Enjoyed This
(9 Member Ratings)
Ratings & reviews reflect verified member feedback for Custom Hotel, Los Angeles (CA) (part of Joie de Vivre) over the past 15 months.
2.8 Ambiance
3.6 Location
3.0 Rooms
3.6 Quality of Service
3.0 Value for the Money
Show Reviews
Enjoyed Most
Staff was welcoming
Mark Jul 04, 2018 Loma Linda, CA, USA
Enjoyed Most
Other Comments
Could not reach them by phone. The bed was to low to the ground. $35 for parking with no other option. Throbbing noise from bass in the building felt in my bed. The eggs at breakfast.
Frazier Mar 26, 2018 Fremont, CA, USA
Enjoyed Most
elevators and lobby smelled of smoke; there was alot of hanging out casually in the lobby, it looked like a meet up joint, and not the 4 star you published
Other Comments
the elevators and lobby smelled of smoke; there was alot of hanging out casually in the lobby, it looked like a meet up joint, and not the 4 star you published
Martha Dec 12, 2017 Fresno, CA, USA
Enjoyed Most
Price and location
Other Comments
Room was a lottke run down and one of the beds had stsined sheets. Roller shade was also ripped.
Monica Sep 24, 2017 Corona, CA, USA

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