London
Royal Garden Hotel
Why We Love It
- The hotel is near Kensington Gardens and Harrods
- Many rooms have views of Kensington Gardens
- The 3-AA-Rosette Min Jiang restaurant serves authentic Szechuan and Cantonese cuisine
Enjoyed This
(619 Member Ratings)
(619 Member Ratings)
"A room overlooking the Palace."
DENISE
Jan 13, 2019
Swansea, United Kingdom
Map & Directions
Underground parking is available nearby. The hotel is roughly 30 minutes by car from Heathrow Airport. Alternatively it's a 45-minute Tube journey to High Street Kensington, which is five minutes' walk from the hotel. London's West End is 10 minutes away by taxi or a 20-minute Tube journey on the Piccadilly Line.
Overview
Royal Garden Hotel is right beside Kensington Gardens, just a short walk from the museums on Exhibition Road and 20 minutes' walk from Harrods. High Street Kensington Underground station is five minutes' walk away.
You can enjoy afternoon tea in the Park Terrace Restaurant, which holds two AA Rosettes. However, the real shining star is the 3-AA-Rosette Min Jiang restaurant on the 10th floor, where those in the know dig into the signature wood-fired Beijing duck. Order in advance to avoid a 45-minute wait.
After a day's sightseeing or shopping, slip into the darkly handsome Bertie's Bar for late-afternoon coffees or evening cocktails. There is also a gym with fitness equipment and a health club.
The bedrooms have large picture windows, many with views of Kensington Gardens and cosy window seats. Triple-glazing ensures a quiet night's sleep in spite of the bustling street below.
Queen Rooms are 21 square metres and have views of Kensington High Street and the Royal Household Mews.
Check out our top 101 suggestions for things to do in London for some inspiration -- it's the ultimate interactive guide to the nation's capital.
From the press:
- "The hotel has become a discreet haven for a regular stream of famous visitors as diverse as Michael Jackson, President Putin and the England rugby team" -- The Caterer
- "There are many notable Chinese restaurants in London, but none with such a picture-perfect vista… [and] the cooking is not overshadowed by the view" -- Time Out
Amenities
General
- Infant cots / cribs
- Bar
- Gym / fitness center
- Restaurant
- No pets allowed
- 100% smoke-free
Services
- 24-hour front desk
- 24-hour room service
- 24-hour security
- Airport transfer (fees apply)
- Baby-sitting service on request
- Chauffeur service (fees apply)
- Concierge service
- Currency exchange / ATM
- Laundry / dry cleaning
- Pillow menu
- Room service (limited hours)
- Safe in reception (fees apply)
- Shuttle service (fees apply)
- Business center
Room amenities
- Air-conditioning
- Central heating
- Coffee / tea-making facilities
- Iron and ironing board
- Mini bar
- Pay-per-view / movies on demand
- Safe
- Sitting area
- DVD / CD player & library
- Flatscreen TV
- iPod/iPhone docking station
Internet
- Complimentary Wi-Fi throughout
Bathroom
- Bathrobes and slippers
- Hair-dryer
- Luxury toiletries
Parking
- Off-street parking (fees apply)
- Parking (fees apply)
- Valet service (fees apply)
Accessibility
- Accessible meeting room
- Accessible parking
- Accessible path of travel
- Accessible restaurant
- ADA compliant rooms
- Facilities for guests with special needs
- Roll-in shower
- Wheelchair accessible
Policies
Check-in:
Standard Time is 2pm. Minimum age required to check in: 18.
Checkout: Standard Time is 12pm.
Children and additional guests:
There is no extra bed available.
Pets: No pets allowed.
Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Additional details: The Park Terrace restaurant must be pre-booked. Please call the hotel on +44 20 7937 8000 to arrange the table.
Have a Question? Contact Travelzoo.
- 1-877-966-0000 U.S. and Canada (toll-free)
- +44 (0) 20 3564 9000 U.K. and Europe
Customer Service available Mon-Sun, 9am-9pm ET
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Enjoyed This
(619 Member Ratings)
(619 Member Ratings)
Ratings & reviews reflect verified member feedback for Royal Garden Hotel Ltd London (UK) over the past 15 months.
Show ReviewsHide All
Ratings & reviews reflect verified member feedback for Royal Garden Hotel Ltd London (UK) over the past 15 months.
4.6
Ambiance
4.8
Location
4.5
Rooms
4.9
Quality of Service
4.6
Value for the Money
Enjoyed Most
A room overlooking the Palace.
Other Comments
For the price, the offering was excellent. Staff couldn’t do more and the quality of the food was terrific.
DENISE
Jan 13, 2019
Swansea, United Kingdom
Enjoyed Most
From check in to out a fantastic stay
Other Comments
The Hotel welcome is so good and your made to feel at home all the staff are so frendley and nothing is too much trouble thanks to you all
Paul
Jan 13, 2019
Reading, United Kingdom
Enjoyed Most
The restaurant and staff
Other Comments
We found room 609 was a bit on the small side. We like the location always taxis at hotel. Bus stop at the hotel 5 minutes to tube station.
thomas
Jan 12, 2019
Edinburgh, United Kingdom
Enjoyed Most
the breakfast, which was very substantial,lots of choice, well cooked and presented
Other Comments
Excellent setting next to Hyde park and only 5 mins walk to the Underground
sheila
Jan 11, 2019
Chester, United Kingdom
Enjoyed Most
breakfast
Other Comments
5*
Graeme
Jan 11, 2019
Stamford, United Kingdom
Enjoyed Most
All the staff were so helpfull and nothing was too much trouble so much so we have re booked for another stay many thanks
Other Comments
The cantonese resturant was excellent we will be returning.
Lisa-marie
Jan 07, 2019
Derby, United Kingdom
Enjoyed Most
The staff and food
Lynn
Jan 07, 2019
KELVEDON HATCH BRENTWOOD, United Kingdom
Enjoyed Most
Quality of the service from very well trained staff
David
Jan 06, 2019
Macclesfield, United Kingdom
Enjoyed Most
Staff are friendly, rooms clean, very good location.
Other Comments
Rooms not sufficiently sound proofed, noisy guests in neighbouring rooms. Very poor atmosphere in main bar.
ANTHONY
Dec 29, 2018
Southampton, United Kingdom
Enjoyed Most
Location
Other Comments
Breakfast was cold.
Jean
Dec 29, 2018
Letchworth Garden City, United Kingdom
Enjoyed Most
Everything. Every member of staff is fantastic. A wonderful hotel.
Sheran
Dec 25, 2018
Waltham Cross, United Kingdom
Enjoyed Most
The whole stay was enjoyable. Checking in/out was easy. Bar and restaurant service exceptional. Good quality food.
Other Comments
Lovely hotel
Kim
Dec 24, 2018
Market Drayton, United Kingdom
Enjoyed Most
Location and Breakfast
Other Comments
All the staff; without exception; were excellent.
John
Dec 22, 2018
Princes Risborough, United Kingdom
Enjoyed Most
Fabulous service
Sharon
Dec 21, 2018
Doncaster, United Kingdom
Enjoyed Most
An excellent hotel and staff that was very good value for money.
Brian
Dec 21, 2018
Bognor Regis, United Kingdom
Enjoyed Most
reception staff excellent - breakfast staff excellent as was the food etc
Ronnie
Dec 21, 2018
Slough, United Kingdom
Enjoyed Most
We have stayed at this Hotel a few times,and just love going back again and again.food is lovely ,staff are so nice and helpful,and as we use the bus all the time,the bus stop is just outside hotel,cant wait for our next trip there.
Other Comments
A lovely 5 star hotel.looking over Kensington Park.
David
Dec 19, 2018
L:eicester, United Kingdom
Enjoyed Most
The beautiful room
Other Comments
Top class cleanliness. Very friendly reception.
Dec 18, 2018
YORK, United Kingdom
Enjoyed Most
Very pleasant atmosphere & located near to tube station. Staff friendly & very helpful. We enjoyed our choice of hotel.
Other Comments
I asked for a VAT receipt but as I booked through Travelzoo as an agent they told me I must obtain one from Travelzoo. Can you help?
Christopher
Dec 18, 2018
Cardiff, United Kingdom
Enjoyed Most
We have been to quite a few hotels in our time but this ranks as one of the best . The whole experience from start to finish was excellent, the breakfasts merit a special comment as they were among no the best we have had when away. The staff were so friendly & nothing was too much trouble for them. We will definitely be going back in the future.
Other Comments
The tube station was just five minutes away & the number twenty- three bus from Marble Arch drops you right outside the hotel. Our room overlooked Kensington Palace & we enjoyed a walk right through Kensington gardens onto Hyde Park on the Sunday morning.
geoffrey
Dec 18, 2018
Norton, United Kingdom
Enjoyed Most
Good location
Other Comments
Reception staff were really friendly and helpful.
Karen
Dec 18, 2018
Wallingford, United Kingdom
Enjoyed Most
Excellent Service- spacious room
Amanda
Dec 17, 2018
Farnham, United Kingdom
Enjoyed Most
The staff made the staying first class.
Beautiful food and excellent wines.
Other Comments
Great location to enjoy the high street and Kensington Gardens.
The weekend was so Christmassy and lovely
Doreen
Dec 17, 2018
LondonLondon, United Kingdom
Enjoyed Most
Room service
Abigail
Dec 17, 2018
Cannock, United Kingdom
Enjoyed Most
Staff, room & location
Other Comments
This is a great 5 star hotel with service to match
Jon
Dec 17, 2018
Upminster, United Kingdom
Enjoyed Most
Very nice room, great bathroom. Excellent service from reception, friendly. Also staff in Bertie’s bar on Saturday evening very helpful and friendly. Breakfast is great and the staff in the restaurant are lovely
Donna
Dec 17, 2018
Swaffham, United Kingdom
Enjoyed Most
location; service
Almira
Dec 17, 2018
Los Angeles, CA, USA
Enjoyed Most
location, nice staff
Isobel
Dec 16, 2018
Rowlands Castle, United Kingdom
Enjoyed Most
Room immaculate, great view of Kensington Palace/ grounds . Room Service Breakfast staff superb.
Joanna
Dec 15, 2018
Banbury, United Kingdom
Enjoyed Most
The view from our room and breakfast.
Other Comments
The staff were all more than first class. Everything was really great. THANK YOU.
Stephen
Dec 14, 2018
Staunton, United Kingdom
Enjoyed Most
Service and location. Toiletries and robe and slippers v. Good. Bed very comfortable. Breakfast delicious.
Other Comments
Looking forward to going back
Elisa
Dec 14, 2018
Dorking, United Kingdom
Enjoyed Most
Concierge service was impeccable, all staff were friendly service was excellent
Patricia
Dec 14, 2018
bridgend, United Kingdom
Enjoyed Most
Fantastic staff
Richard
Dec 11, 2018
Nottingham, United Kingdom
Enjoyed Most
Lovely hotel and a great location. Breakfast buffet on Sunday was very good.
Alexandra
Dec 11, 2018
Plymouth, United Kingdom
Enjoyed Most
For a 5 star hotel it's very good value for money
( with Travelzoo ).The Saturday evening meal was excellent .Very reasonable price.
Linda
Dec 10, 2018
Brentwood, United Kingdom
Enjoyed Most
Large clean rooms. Pleasant staff and good breakfast choice.
Elaine
Dec 10, 2018
Blackpool, United Kingdom
Enjoyed Most
quality breakfast and location
Elin
Dec 09, 2018
Cwmann, United Kingdom
Enjoyed Most
Friendly service
Angela
Dec 09, 2018
Whitehaven, United Kingdom
Enjoyed Most
very comfortable bed, excellent breakfast.
Other Comments
easy access to internet
Philip
Dec 09, 2018
Hengoed, United Kingdom
Enjoyed Most
Meal in the Chinese Restaurant on the 10 th Floor
But overall it was a good experience
Helpful staff spacious room great location
Irene
Dec 09, 2018
BeithBeith, United Kingdom
Enjoyed Most
The friendliness and efficiency of the staff when we checked in and out. Anna and Arron (?) are a definite assets.
Other Comments
Most of the breakfast is self-service and the choice excellent. For the cooked items the choice is quite good although the food could be hotter and the bread upon which much of it served should be cooked longer. The eggs were delicious. The negative thing was the waiter service which was appalling. There seemed to be multiple layers of command so trying to get a tea refill was almost impossible. When we finally corralled someone and received our drinks the unpleasant woman who was apparently our waitress told us off for not going through her. Since she never once came to ask how our breakfast was and whether we needed anything else I don't know how she expected us to contact her. She never once smiled, said good morning or treated us with the civility one would expect.
Anne
Dec 08, 2018
Windsor, United Kingdom
Enjoyed Most
Lovely service and staff very friendly and helpful. Great deal and value for money
jeffrey
Dec 08, 2018
Swansea, United Kingdom
Enjoyed Most
Very polite we coming staff,from arriving at entrance to ascorting me to my room, all done with ease.
Other Comments
Sadly I wasn't offered the cocktails on arrival
Catherine
Dec 08, 2018
Cape Town, South Africa
Enjoyed Most
The professionalism of the staff was outstanding. We were warmly greeted at check in and the waiters in the restaurant were all welcoming and obviously well trained. What a difference that makes!
Other Comments
Our Travel Zoo deal was amazing. Included in the price was an excellent breakfast as well as a cocktail on our first evening. The hotel was immaculate, our room comfortable and spacious and it was ideally situated for walking to Kensington Palace, the Science and Natural History museums. We couldn't fault the whole experience.
Robert
Dec 07, 2018
Dorchester, United Kingdom
Enjoyed Most
Exceptional service and clean - great location.
Catherine
Dec 07, 2018
Boynton Beach, FL, USA
Enjoyed Most
Everything, room was excellent very clean with a great view down Kensington High Street, breakfast was great big choice, staff friendly & very helpful.
Other Comments
Stephanie on reception gave outstanding service, our room wasn’t quite ready when we arrived at 2:30 so we were offered complimentary tea & coffee if we wished to wait or luggage storage if we didn’t, we chose to wait in the comfortable lounge chairs in the reception area & our hot beverages came with 2 lovely biscuits each, very relaxing. Stephanie the French lady was outstanding.
KIM
Dec 06, 2018
MARKET HARBOROUGH, United Kingdom
Enjoyed Most
The food was very good and the staff in the restaurant were particularly helpful about my gluten free dietary restriction. Reception and concierge were also very helpful. Nice Penhaligons toiletries in the room.
Amanda
Dec 06, 2018
East Grinstead, United Kingdom
Enjoyed Most
Fantastic Chinese restaurant on the 10th floor
Breakfast overlooking Kensington Palace
Ian
Dec 05, 2018
Milton Keynes, United Kingdom
Enjoyed Most
All round experience was great
Other Comments
Reception staff where very pleasant
David
Dec 03, 2018
Hornchurch, United Kingdom
Enjoyed Most
The breakfast and cocktails
Peter
Dec 02, 2018
WeymouthWeymouth, United Kingdom
Enjoyed Most
The warm welcoming and helpful staff in all areas of the hotel
Josephine
Dec 02, 2018
Salisbury, United Kingdom
Enjoyed Most
Breakfast
Other Comments
Fantastic location
Emily
Dec 01, 2018
Plymouth, United Kingdom
Enjoyed Most
The whole package was just lovey. It was the eve of my wife’s birthday and she thoroughly enjoyed the occasion, thank you
Other Comments
Arguably the best hotel we have had the pleasure to stay in.
Michael
Nov 30, 2018
Liverpool, United Kingdom
Enjoyed Most
Cocktail Bar
Other Comments
Very good quality cocktails and breakfast. The room was a bit more typically 4 star though, eg no walk in shower, only over bath
Stephen
Nov 29, 2018
Alton, United Kingdom
Enjoyed Most
Friendly staff comfortable bed and pillows. Relaxed atmosphere and enjoyed having the late checkout. A lovely night stay
Lorinda
Nov 29, 2018
Lewes, United Kingdom
Enjoyed Most
Location .breakfast .dinning a little mean .on the potion size.for the amount .of money charging considering there are a lot off reasonable restaurants close by
Nov 28, 2018
tyldesley, United Kingdom
Enjoyed Most
Staff who served our evening meal were top notch.
Cocktails were great, too.
J
Nov 28, 2018
peterborough, United Kingdom
Enjoyed Most
Great breakfast lots of variety
Other Comments
Perfect location
Linda
Nov 27, 2018
Macclesfield, United Kingdom
Other Comments
Stayed in King size room on first night, unfortunately could not have same room for our full stay. Shower separate plus room bigger
Clare
Nov 27, 2018
Magherafelt, United Kingdom
Enjoyed Most
Everything - couldn't fault it.
Catherine
Nov 26, 2018
St Ives, Cambs, United Kingdom
Enjoyed Most
Location superb ... very helpful and pleasant staff.. def would use again
Other Comments
Perfect for Mahik next door!!
Jason
Nov 26, 2018
Nottingham, United Kingdom
Enjoyed Most
Front desk service
K
Nov 25, 2018
London, United Kingdom
Enjoyed Most
It was a friendly, professional hotel and everything was as a good hotel should be.
Other Comments
Very convenient for visiting Royal Albert Hall or Natural History Museum. They also serve excellent cocktails in Bertie's Bar.
Patricia
Nov 25, 2018
Evesham, United Kingdom
Enjoyed Most
Rooms and breakfast
Other Comments
Friendly and efficient staff
Bernice
Nov 25, 2018
ManchesterManchester, United Kingdom
Enjoyed Most
Location
Other Comments
Staff were charming, very friendly and helpful
Susan
Nov 25, 2018
Belper, United Kingdom
Enjoyed Most
Our second time at the hotel and everything as good as we remembered.
Other Comments
Hope you will offer the same amazing deal next year.
Bob
Nov 25, 2018
Upminster, United Kingdom
Enjoyed Most
5* luxury with very attentive staff
Other Comments
First class hotel in every aspect - great room- great staff - great location - great breakfast
Philip
Nov 24, 2018
Stockport, United Kingdom
Enjoyed Most
Breakfast
Other Comments
Great hotel - real 5 star service
garry
Nov 22, 2018
Daventry, United Kingdom
Enjoyed Most
lovely food and service
June
Nov 22, 2018
Liskeard, United Kingdom
Enjoyed Most
Service with a smile
Graeme
Nov 22, 2018
Stamford, United Kingdom
Enjoyed Most
location Breakfast friendly staff
Michael
Nov 21, 2018
HULL, United Kingdom
Enjoyed Most
Position of hotel
Sheila
Nov 21, 2018
Taunton Somerset, United Kingdom
Enjoyed Most
A good night's sleep followed by an excellent breakfast
Other Comments
Not a great view from the bedroom I had. The complimentary Bloody Mary was very well received!
Nick
Nov 21, 2018
Faringdon, United Kingdom
Other Comments
Lovely staff, great breakfast, comfortable rooms
sue
Nov 19, 2018
Hemel Hempstead, United Kingdom
Enjoyed Most
The location was spot on and the staff delivered exceptional customer service.
Gillian
Nov 19, 2018
Ryde, United Kingdom
Enjoyed Most
Friendly polite staff
Claudia
Nov 19, 2018
Londo, United Kingdom
Enjoyed Most
It had a lovely relaxed feel, the staff were extremely attentive and the breakfast was first class
Carol
Nov 19, 2018
Preston, United Kingdom
Enjoyed Most
Friendly welcome. Not treated any different because using Travelzoo Voucher ( can happen in some hotels). Wonderful breakfast.
Other Comments
Very useful having bus stop right outside hotel if needed. Very quiet even on first floor room
Brenda
Nov 19, 2018
Guildford, United Kingdom
Enjoyed Most
The friendly staff & location
Other Comments
Excellent hotel with very friendly staff and very good location for both walking or taking bus (bus stop just just outside hotel) or underground to locations all over London as well Hyde Park next to the hotel
Peter
Nov 19, 2018
Stevenage, United Kingdom
Enjoyed Most
Location, perfect
Other Comments
Carpet in room had quite a few stains. Rest of room spotless.
Nov 19, 2018
Hertfordshire, United Kingdom
Enjoyed Most
The staff at the hotel made the visit exceptional, lovely hotel and very comfortable rooms.
Colin
Nov 19, 2018
Hemel Hempstead, United Kingdom
Enjoyed Most
Friendly reception staff. Great breakfast!!
PARAMJIT
Nov 19, 2018
Nottingham, United Kingdom
Enjoyed Most
The staff was wonderful and we loved being close to the park.
Kimberly
Nov 17, 2018
Los Angeles, CA, USA
Enjoyed Most
Rooms clean first night beds turned down and water left for us (second night nothing) Breakfast was 9 out of 10. Nice looking over the park. Completely cocktail a nice touch,been nicer if there was a lift to bar without having to be taken in the back way.
Other Comments
The atmosphere was really flat afternoon tea was really poor value .We rang down for help in sorcery a wheelchair as I was in pain with my illness we wasted over three hours for them to get back to us BUT IT DID NOT HaPPEN, very disappointing.
Stacy
Nov 16, 2018
Kempston, United Kingdom
Enjoyed Most
Great breakfast selection
Beverley
Nov 16, 2018
Leamington Spa, United Kingdom
Other Comments
Exceptional room for London. Very good breakfast service.
Peter
Nov 16, 2018
Grange-over-Sands, United Kingdom
Enjoyed Most
Location
alistair
Nov 15, 2018
Weston-super-Mare, United Kingdom
Enjoyed Most
Nice rooms
graham
Nov 14, 2018
Swindon, United Kingdom
Enjoyed Most
Being close to amenities
Martin
Nov 13, 2018
Bristol, United Kingdom
Enjoyed Most
All of it. Wonderful spacious room, fabulous bar with cocktails and first class breakfast
Other Comments
Looked after by all the staff, nothing too much trouble for them
Sandra
Nov 12, 2018
Porthmadog, United Kingdom
Enjoyed Most
Location perfect right next to Kensington Palace and parks, near to shopping in Kensington, near to tube and all aspects of hotel service were first class.
Carol
Sep 29, 2018
Steeton, United Kingdom
Enjoyed Most
Location
Other Comments
The staff were very friendly and professsional.
James
Sep 25, 2018
Bearsden, United Kingdom
Enjoyed Most
great service
lei
Sep 10, 2018
Charleston, SC, USA
Enjoyed Most
The whole experience from breakfast to dinner
Other Comments
Lovely hotel. Cant wait to go back
graeme
Sep 10, 2018
Seaham, United Kingdom
Enjoyed Most
Staff were very friendly and helpful. Service was excellent. Quality of restaurant food, breakfast and bar was brilliant.
Richard
Aug 24, 2018
Manchester, United Kingdom
Enjoyed Most
We enjoyed the service, hospitality, food and drink, ideal for our wellbeing. Good location, quite central.
Other Comments
Excellent service, from all of the staff, at the Royal Garden Hotel.
Veronica
Aug 04, 2018
Newport, United Kingdom
Enjoyed Most
excellent breakfast and location
CAROLE
Aug 04, 2018
HALIFAX, United Kingdom
Enjoyed Most
The staff went above and beyond to accommodate us
Other Comments
We were all extreamily overwhelmed with the service, the rooms and the breakfast.
Michele
Aug 02, 2018
Helston, United Kingdom
Enjoyed Most
Excellent staff. Excellent location.
michelle
Jul 31, 2018
Grafton, OH, USA
Enjoyed Most
Breakfast was fabulous
Other Comments
Great location and friendly staff
John
Jul 31, 2018
Stanford, United Kingdom
Enjoyed Most
Ambiance and cocktails. Service in restaurant and Berties Bar was great .
Other Comments
Please give a special thanks to Gina on the front desk. She was so pleasant, friendly, professional and an absolute credit to your Establishment. She deserves a special mention.
Michelle
Jul 30, 2018
Skelmersdale, United Kingdom
Enjoyed Most
Professional efficient and friendly staff. Beautifully appointed rooms. Fabulous food and service. Ideally and conveniently located for our travel plans.
Other Comments
This hotel was superb value for the money we paid. It far exceeded our expectations. We would certainly visit this hotel again and use Travel Zoo too. Thankyou so much for making our trip perfect
Stella
Jul 30, 2018
Preston, United Kingdom
Enjoyed Most
Attention to detail, staff were lovely and cocktails amazing
penny
Jul 29, 2018
HelstonHelston, United Kingdom
Enjoyed Most
The staff were exceptionally friendly and helpful, from the moment we arrived to the day we left they treated us like valued friends. The location, of course, is amazing - 10 steps from Kensington Gardens.
Richard
Jul 28, 2018
Eastbourne, United Kingdom
Enjoyed Most
The location was great, the hotel itself was really nice as were the staff. The restaurant food was amazing and very reasonably priced we thought.
Other Comments
Our only problem was our room was made up for one for some reason, so it was a bit of a disappointing arrival, but it was remedied. The internet based tv Service went down in our room at one point and took a lot of fiddling about to get sorted. Eventually we dismounted the tv to get the power lead out to force a reboot. The staff did offer to send someone to look, but we were already in bed. Behind the tv it looked as if it had never been cleaned with a really thick layer of dust over everything, which wasn’t very pleasant. None of these things were a deal breaker though and we would happily return, when we told staff about these things on our departure they did seem genuinely sorry.
Rachel
Jul 23, 2018
Ipswich, United Kingdom
Enjoyed Most
The staff were excellent. Very professional and helpful.
Amanda
Jul 23, 2018
Kettering, United Kingdom
Other Comments
Couldn’t fault this hotel. Friendly staff, excellent food. Would definitely use again
suzanne
Jul 22, 2018
Albrighton, United Kingdom
Enjoyed Most
It's location is fantastic, we walked almost everywhere. The staff were all friendly and very professional, we had a great time.
Richard & Lyn
Jul 14, 2018
Hereford, United Kingdom
Enjoyed Most
Location,breakfast and travelzoo deal.
James
Jul 14, 2018
Hockley, United Kingdom
Enjoyed Most
Staff are consistently helpful and attentive without being invasive. The food in Bertie's Bar is beautifully cooked and delicious. They upgraded our room which was a treat and large for a central London hotel room.
Other Comments
4th time I've stayed here and can't wait to go again!
patricia
Jul 12, 2018
Rochester, United Kingdom
Enjoyed Most
The Breakfast options were excellent.
Other Comments
Location was very good for public transport, bus stop right outside the hotel and tube station a short stroll away.
Keith
Jul 11, 2018
Ipswich, United Kingdom
Enjoyed Most
Situation
Marilyn
Jul 05, 2018
Newcastle upon TyneNewcastle upon Tyne, United Kingdom
Enjoyed Most
Excellent breakfast and standard of food overall was excellent.
Other Comments
Good location, service and food but found the beds not that comfortable.
Lisa
Jun 24, 2018
Wirral, United Kingdom
Enjoyed Most
Firstly the reception check in lady Gina was excellent, very polite and helpful, showed us to the rooms, explained the services offered in the hotel. The special treat of the birthday of chocolates brought to the bedroom was very unexpected. The evening meal in the Park Terrace restaurant was really great, the Italian waiter couldn't have been better, the food quality perfect, so really everything about the stay exceeded our expectations.
Other Comments
The quality of ALL the staff make the hotel a very good 5* hotel which is well worth visiting & staying.
Eamonn
Jun 19, 2018
wrexham, United Kingdom
Enjoyed Most
very generous breakfast all freshly prepared
rooms well serviced
Margaret
Jun 19, 2018
Bournemouth, United Kingdom
Enjoyed Most
Location/Food/Cocktails
Other Comments
Everyone was very pleasant and went out of their way to assist you.
Elaine
Jun 19, 2018
SHREWSBURY, United Kingdom
Enjoyed Most
Staff were excellent
Other Comments
Rooms a little tired & a little draughty around windows / pillows were very soft - bedding generally looked very “worn” / towels excellent.
Lynda
Jun 18, 2018
Hythe, United Kingdom
Enjoyed Most
Location, location, location
Other Comments
Wonderful hotel, with 5 star staff.
Laila
Jun 17, 2018
Stuart, FL, USA
Enjoyed Most
Exceptional customer service
CA
Jun 16, 2018
Powys, United Kingdom
Enjoyed Most
Staff attitude, cleanliness and location.
Other Comments
Rooms fairly small but well equipped.
Michael
Jun 16, 2018
ThatchamThatcham, United Kingdom
Enjoyed Most
Very nice food. Relaxed hotel.
Ann
Jun 16, 2018
Crawley, United Kingdom
Enjoyed Most
Everything!!! Great location as we were going to th Royal Albert Hall in the evening and in the morning we had a walk in Kensington Gardens. Also the fact we could check in at 2pm and check out at 12pm. We loved the cocktails which we enjoyed before we went out in the evening. All in all a great experience!
Mary
Jun 15, 2018
Southampton, United Kingdom
Enjoyed Most
Convenient location for where we needed to be.
Other Comments
Staff very helpful and obliging.
Frederick
Jun 15, 2018
Milton Keynes, United Kingdom
Enjoyed Most
The service is really excellent and the view overlooking Kensington Palace is quite special.
GINNY
Jun 15, 2018
COLCHESTER, United Kingdom
Enjoyed Most
Service and situation
julia
Jun 14, 2018
Henley-on-Thames, United Kingdom
Enjoyed Most
Location. Friendliness of Staff. Cleanliness. In fact, everything !!!!
Other Comments
Rooms were very spacious and clean - although a personal choice I thought the pillows were rather on the soft side - I could have done with 3 pillows but I am sure if I asked at Reception it wouldn't have been a problem to sort out.
Kerrie
Jun 05, 2018
Doncaster, United Kingdom
Enjoyed Most
Great location, excellent breakfast and very reasonable deal price
Other Comments
Reception very hectic but efficient staff
Dwynwen
Jun 05, 2018
Bangor, United Kingdom
Enjoyed Most
Cocktail bar
Paul
Jun 05, 2018
Broxbourne, United Kingdom
Enjoyed Most
The service we recieved.
Other Comments
Staff couldn't do enough for us. Made myself and my girlfriend very welcome.
Neil
Jun 05, 2018
London, United Kingdom
Enjoyed Most
Service
Other Comments
Top class, five star treatment from all the staff at this hotel.Fantastic visit!
Anne
Jun 04, 2018
Colwyn Bay, United Kingdom
Enjoyed Most
All the staff were very helpful and friendly without fussing too much. We had cocktails at Bertie’s Bar and dinner at the Park Terrace restaurant.
Breakfast was served to our table which makes a pleasant change these days.
The reason for the visit was a birthday celebration and when we arrived in the room there was a plate of chocolates with a happy birthday message!
Other Comments
Although I have had meals at the Park Terrace restaurant a few times (all excellent) I haven’t stayed overnight at the hotel before. The room was a good size for a central London hotel and had a window seat with a view out over Kensington Palace gardens. The location is perfect and while we were there we visited Kensington Palace. For those interested in shopping there are plenty shops close by, including the antique shops in Church Street, and the No 10 bus right outside the hotel will take you to Oxford Street if you want the larger department stores.
This Travelzoo deal was excellent value for money and I would definitely recommend it.
Maire
Jun 13, 2018
London, United Kingdom
Enjoyed Most
Staff are superb - courteous and efficient. Bertie's bar ambience is soothing, comfortable and has excellent bar snacks beautifully cooked and presented.
Other Comments
Comfortable beds. Lots of "goodies" in the room e.g.towelling robes and slippers, shower gel, body lotion etc. Extensive breakfast menu - wide variety of food available. Definitely deserves it's 5 stars
patricia
Jun 13, 2018
Rochester, United Kingdom
Enjoyed Most
Oh my god,what a fantastic stay did we have,everything was just perfect,we want to go again but for longer,food out of this world,and to top it all we had breakfast with the Aussies Cricket Team 6XXXXXX
Other Comments
Staff excellence,food excellence,accommodation excellance
David
Jun 13, 2018
Leicester, United Kingdom
Enjoyed Most
very pleasant staff and excellent breakfast
Other Comments
good location for west London
Peter
Jun 13, 2018
Newton AbbotNewton Abbot, United Kingdom
Enjoyed Most
Everything, the staff were very professional and also friendly and very helpful. The breakfast was excellent too. I hope that you have another offer because I would definitely like to enjoy the experience again.
Ann
Jun 12, 2018
Wircester, United Kingdom
Enjoyed Most
Lovely comfortable room and terrific breakfast
Other Comments
The staff are lovely. Really engaged with you and so efficient. Very impressed.
Sheran
Jun 12, 2018
Cheshunt, United Kingdom
Enjoyed Most
Breakfast
Other Comments
Very helpful & attentive staff
Angela
Jun 12, 2018
Uttoxeter, United Kingdom
Enjoyed Most
Cocktails and location!
Nicholas
Jun 11, 2018
Bognor Regis, United Kingdom
Enjoyed Most
Breakfast and brilliant staff
JOHN
Jun 11, 2018
DEREHAM, United Kingdom
Enjoyed Most
Fantastic service
Other Comments
Staff were wonderful
Jason
Jun 11, 2018
Coventry, United Kingdom
Enjoyed Most
The setting and service was brilliant. The staff were extremely pleasant and helpful and the location was perfect with the Tube station very close. The room was clean and comfortable and the breakfast was delicious. Definitely will be returning there.
Valerie
Jun 11, 2018
Chippenham, United Kingdom
Enjoyed Most
Ideal location and friendly staff made it a most enjoyable stay.
Stephen
Jun 11, 2018
Guernsey, United Kingdom
Enjoyed Most
Breakfast
Other Comments
All staff friendly and helpful. Very welcoming.
Mary
Jun 11, 2018
Alton, United Kingdom
Enjoyed Most
Area, position.all round experance
Ronald
Jun 11, 2018
Dunmow, United Kingdom
Enjoyed Most
Breakfast
Other Comments
Wonderful staff..Reception at check in..very helpful..lovely view from room ..room amenities..
CHRISTINE
Jun 09, 2018
Ascot, United Kingdom
Enjoyed Most
As above
Other Comments
Great restaurant (Chinese)
Andrew
Jun 09, 2018
Henley-on-Thames, United Kingdom
Enjoyed Most
very plush staff excellent great deal
Other Comments
stay and enjoy right next door to Hyde Park great location
lynne
Jun 06, 2018
Diss, United Kingdom
Enjoyed Most
Customer Service
Nicholas
Jun 04, 2018
Milton Keynes, United Kingdom
Enjoyed Most
The complimentary Manhattan cocktail!
Other Comments
Very friendly staff, lovely room.
Gillian
Jun 04, 2018
New Milton, United Kingdom
Enjoyed Most
The location and high standard of service and choice at breakfast
Other Comments
We were celebrating a wedding anniversary and on checking in we were congratulated, then,later on, chocolates were delivered to our room and we were given a beautifully presented dessert with our dinner. A wonderful choice for breakfast too.
Linda
Jun 04, 2018
St AlbansLondon Colney, United Kingdom
Other Comments
Brilliant staff so friendly and welcoming
Graham
Jun 04, 2018
Tunbridge Wells, United Kingdom
Enjoyed Most
Everything
Other Comments
The room was very comfortable. I was expecting a Queen Size bed in a Queen Room as it stated. The bed was a King size, but still acceptable.
S S M
Jun 04, 2018
York, United Kingdom
Enjoyed Most
Friendly staff. Great location.
S
Jun 03, 2018
Newport, United Kingdom
Enjoyed Most
This was a great deal. We liked the location and enjoyed our meal in the Park Terrace restaurant.
Joyce
Jun 03, 2018
LEE on SOLENT, United Kingdom
Enjoyed Most
Amazing location for the Royal Albert Hall
Susan
Jun 02, 2018
Faversham, United Kingdom
Enjoyed Most
all of it
Other Comments
I wish we could have stayed for more than one night
Nicola
Jun 01, 2018
Mexborough, United Kingdom
Enjoyed Most
Good service,great location
diane
Jun 01, 2018
Solihull, United Kingdom
Enjoyed Most
Comfortable beds and Berties Bar
Andrew
Jun 01, 2018
Fleet, United Kingdom
Enjoyed Most
Discreet, attentive and timely with service
Other Comments
Great location and service from the staff
Nancy
May 30, 2018
Montclair, NJ, USA
Enjoyed Most
Handy location. Good breakfast and great view from dining room. Frequent bus to central London outside hotel
Arlette
May 29, 2018
Belfast, United Kingdom
Enjoyed Most
The location, friendly staff and lovely surroundings
Other Comments
Very friendly and helpful staff
Wendy
May 29, 2018
Redditch, United Kingdom
Enjoyed Most
Location and service
Other Comments
Fantastic hotel, staff very accommodating and location is fabulous
Natasha
May 29, 2018
Biceste, United Kingdom
Enjoyed Most
Everything
Dr Emad
May 29, 2018
Southport, United Kingdom
Enjoyed Most
The Chinese restaurant
JOANNE
May 29, 2018
Ipswich, United Kingdom
Enjoyed Most
Nice location in London
Other Comments
The welcome was exceptional - Andreea, the receptionist, saw us waiting and dealt with us immediately. She was friendly, helpful, knowledgeable and efficient and took us up to our room
Peter
May 28, 2018
Manchester, United Kingdom
Enjoyed Most
Position and friendly attentive staff.
Other Comments
Service couldn't be faulted. Breakfast delicious with great choice.
Stephen
May 28, 2018
Pulborough, United Kingdom
Other Comments
The staff were very helpful especially David on the concierge desk
David
May 28, 2018
Basingstoke, United Kingdom
Enjoyed Most
Excellent service, fab breakfasr and great location next to Kensington gardens and near tube station.
Linda
May 28, 2018
Rickmansworth, United Kingdom
Enjoyed Most
All staff were extremely helpful and they very kindly upgraded us to a twin room at no charge.
Other Comments
I have only superlatives to say about this hotel. We really enjoyed our stay and would definitely go back.
Isabel
May 28, 2018
Wimborne, United Kingdom
Enjoyed Most
The staff were very friendly and welcoming upon arrival. We were shown to our room once we collected our key and nothing was too much trouble!
Other Comments
Brilliant hotel in a central location. Would definitely recommend
Amy
May 27, 2018
Worthing, United Kingdom
Enjoyed Most
Apart from the stunning location luxury room first class food the best of all is the amazing care every single member of staff gives you never been made so welcome.
Neil
May 27, 2018
Ipswich, United Kingdom
Enjoyed Most
The little touches, they made our stay extra special.
Other Comments
Brilliant location on the edge of Hyde park.
Shaun
May 14, 2018
Ipswich, United Kingdom
Enjoyed Most
Everything
John and Yvonne
May 14, 2018
Worthing, United Kingdom
Enjoyed Most
Cleanliness
Keith
May 14, 2018
Bath, United Kingdom
Other Comments
I stayed there many years ago and standards have not dropped
Geraldine
May 13, 2018
Hackbridge, United Kingdom
Enjoyed Most
This is a decent 5 star with a business focus. Don't expect a 'Grand Hotel' like Claridges. It is however horses for courses and the location on Kensington High Street and not far from a tube station makes this a good choice.
There are lots of staff and the room service etc. is excellent. The room was very good and better than the Savoy of the same grade. Very good rainfall shower.
The breakfast was very good as was the food from the room service menu.
Other Comments
In all honesty I can't think of a downside
Kane
May 26, 2018
Exeter, United Kingdom
Enjoyed Most
cocktail and breakfast
Other Comments
Perfectly situated for exploring London and always welcoming.
June
May 26, 2018
Reading, United Kingdom
Enjoyed Most
The breakkfast was the best we have had at any hotel we have stayed in
Other Comments
We had such a genuine welcome from Melissa and she was extremely helpful. All the staff were very attentive.Our room was a little dissapointing as it was very cramped and only equipped for one person. We had stayed at Royal Garden five years ago in a better room but we still enjoyed the experience
Pauline
May 26, 2018
Templecombe, United Kingdom
Enjoyed Most
Ease of check in. Attentivity of staff. We went on a deal and felt it was excellent value. Lovely breakfast included
Other Comments
We were in a room over Kensington HIgh Street and it was noisy at night. We stayed in a Millennium nearby a few nights later and it made us appreciate just how thoughtfully designed the rooms are. Plenty of lighting, magnifying shaving / make up mirror, bathrobes etc and the room and bathroom were spotlessly clean. Would definitely recommend and we would go again on a deal
Gina
May 26, 2018
Loughton, United Kingdom
Enjoyed Most
Oh everything
Cocktails Breakfast
Other Comments
A lovely Breakfast
Hot served at table
Lots of fresh fruit on cold buffet
All staff very helpful with smiles on their faces
Margaret
May 26, 2018
Romsey, United Kingdom
Enjoyed Most
The position, the friendly staff overall lovely
kate
May 26, 2018
Wimborne, United Kingdom
Enjoyed Most
Position and helpful staff
Other Comments
Staff were exceptional
Fiona
May 25, 2018
Halesworth, United Kingdom
Enjoyed Most
The attentiveness of the staff and the spotless bedroom.
Other Comments
The staff generally were very helpful and friendly. The breakfast was good value for money and the waiting staff, especially Gabon were outstanding. Would thoroughly recommend.
Leigh
May 25, 2018
Waterlooville, United Kingdom
Enjoyed Most
Very friendly and helpful staff
Other Comments
We had a great view over Kensington Gardens.
Robert
May 25, 2018
High Wycombe, United Kingdom
Enjoyed Most
Service location rooms
Other Comments
Dry enjoyable break
Vera
May 25, 2018
Canterbury, United Kingdom
Enjoyed Most
The inclusive cocktail
Other Comments
We stayed in a room on the road side of the hotel. Despite double glazing, the traffic could still be heard throughout the night
WILLIAM
May 24, 2018
DENBIGH, United Kingdom
Enjoyed Most
Friendliness - Value for money was exceptional and the location was perfect (we actually got to see Harry and Meghan very close up !!!!)
Other Comments
We were upgraded to a larger bedroom. The bedroom was well stocked with lovely touches such as bathrobes, slippers, free water, luxurious bed and pillows, tea and coffee. Excellent breakfast - very relaxing - right next to Kensington Gardens and lots of bars and restaurants and a bus stop right outside. The 'free' cocktail voucher was very enjoyable, served by a very nice waiter who took time to introduce himself and talk with us for a while. The cocktails were delicious. Fantastic two days - thankyou.
Jeanne
May 24, 2018
Daventry, United Kingdom
Enjoyed Most
The art work
pauline
May 23, 2018
Worthing, United Kingdom
Enjoyed Most
View of Kensington Garden
Lyn
May 23, 2018
Canterbury, United Kingdom
Enjoyed Most
Helpful, friendly staff.
Nicholas
May 12, 2018
Harpenden, United Kingdom
Enjoyed Most
The location. Absolutely fantastic
Other Comments
Delicious breakfast with a view
Emma
May 11, 2018
London, United Kingdom
Enjoyed Most
Wonderful location with a lovely view of Hyde Park. Very comfortable room and great turn down service. Check in and out was great. Always easy to get a car. Easy access to public transportation. Great shower/bathtub. Loved all of it.
Other Comments
The only negative was my interaction with the concierge. I asked if they had any suggestions on where to watch the royal wedding and they were entirely unhelpful, which seemed crazy to me since it was such a huge deal with events all over town. He said he'd check on some things and get back to me but never did. Another time I asked about getting to the airport and they said cab or car service was my only option, which was untrue. These both seem like things they should have been prepared to easily answer and I was disappointed because everything else about the hotel was superb!
Hillary
May 23, 2018
Seattle, WA, USA
Enjoyed Most
Fabulous hotel in a great location.
Other Comments
The staff were exceptional and nothing was too much trouble. We can't wait to return.
Diana
May 22, 2018
Stafford, Staffordshire, United Kingdom
Enjoyed Most
All the staff were excellent, good service lovely hotel
Neal
May 22, 2018
Halesowen, United Kingdom
Other Comments
Ambience/Atmosphere I would have marked higher but there was a group of football players in Bertie's bar using very choice language. We had one drink and left, it was a shame as the bar was lovely and comfortable.
Debra
May 21, 2018
Billingshurst, United Kingdom
Enjoyed Most
staff, location and rooms
neil
May 21, 2018
Haverfordwest, United Kingdom
Enjoyed Most
Nice large airconditioned rooms, breakfast.
Niall
May 21, 2018
Hartfield, United Kingdom
Enjoyed Most
It’s location is awesome
Philip
May 21, 2018
Milton Keynes, United Kingdom
Enjoyed Most
The location is great. The room has everything you need with a very comfortable bed. We had a nice outlook overlooking Kensington Gardens. Breakfast was superb as well. Very happy to
return again in the future.
Neal
May 21, 2018
Watford, United Kingdom
Enjoyed Most
The location as we had tickets for the Royal Albert Hall but it was all great!
Other Comments
A lovely welcome including a third welcome drink for a friend that was with us. The staff were helpful even allowing us views from the restaurant that wasn't open yet for the evening.
Janet
May 20, 2018
Ashford, United Kingdom
Enjoyed Most
Location, facilities and breakfast was varied and good.
Mandy
May 20, 2018
London, United Kingdom
Enjoyed Most
Friendly staff. Nice atmosphere
Michael
May 19, 2018
Robertsbridge, United Kingdom
Enjoyed Most
Good quality hotel with nice rooms, good restaurant and friendly service. Excellent location next to the palace gardens.
John
May 18, 2018
Chelmsford, United Kingdom
Other Comments
Excellent view from room. Excellent gym.
Maria
May 17, 2018
Coventry, United Kingdom
Enjoyed Most
professional staff, very helpful and courteous. good location and facilities
Other Comments
would definitely stay there again
Valerie
May 17, 2018
Berkhamsted, United Kingdom
Enjoyed Most
Room was large and had plenty of light.
denise
May 17, 2018
storrington, United Kingdom
Other Comments
Excellent friendly staff and great cocktails.
David
May 17, 2018
Epsom, United Kingdom
Other Comments
Excellent and will hope to return on a similar deal.
paul
May 17, 2018
Shrewsbury, United Kingdom
Enjoyed Most
Everything was Fantastic
Other Comments
The King sized bed is amazing
garry
May 17, 2018
Daventry, United Kingdom
Enjoyed Most
The view
Other Comments
Expensive parking with NCP
JANET
May 16, 2018
Rickmansworth, United Kingdom
Enjoyed Most
Opulence, location and excellent offer from travel zoo
Dr Emad
May 16, 2018
Lechlade, United Kingdom
Enjoyed Most
The staff really look after you make your stay enjoyable and special
Other Comments
Welcome cocktail and breakfast was lovely - lovely views of london
charise
May 15, 2018
Romford, United Kingdom
Enjoyed Most
Really nice friendly, helpful staff
Other Comments
Great location
Frances
May 15, 2018
DerbyDerby, United Kingdom
Other Comments
The staff were wonderful.
Milton
May 15, 2018
Northampton, United Kingdom
Enjoyed Most
View from bedroom over Kensington Gardens.
Other Comments
5 star plus at every point. Superb breakfasts, top quality bedroom and bathroom fittings and always someone close at hand pleased to help you. For a 52nd wedding anniversary it was luxury all the way and we enjoyed the complimentary chocolates with the anniversary welcome note. Thank you Travelzoo and Royal Garden Hotel. We will be back.
kevin
May 10, 2018
Sandwich, United Kingdom
Enjoyed Most
Location and staff where excellent
Other Comments
The hotel is 5* but i was underwhelmed by the size of the room and standard of the hotel room seemed a little dated plus the hot breakfast buffet resembled Premier Inn standard instead of 5*.
Ive also complained to Travelzoo about the misleading cocktail offer !
Ive never stopped in a 5* hotel and i was just expecting more luxury and little 5* touches.
Nic
May 10, 2018
Sutton Coldfield, United Kingdom
Other Comments
Lovely clean room with view over the park.
Daniel
May 07, 2018
Gloucester, United Kingdom
Enjoyed Most
Superb breakfast - very polite and helpful staff all throughout the hotel - very comfortable bed room with lots of luxurious extras e.g. bath robes,slippers, quality shower gel etc.- quiet , atmospheric bar on a mezzanine floor. A delightful experience all round
Other Comments
Didn't like the "lounge" area which is actually part of the foyer, with people checking in and out and available chairs soon taken
patricia
Mar 07, 2018
Rochester, United Kingdom
Enjoyed Most
ideal location for Kensington Palace & Gardens.
Their fine dining restaurant is excellent
Other Comments
Staff in all areas were exceptionally pleasant, helpful and professional. Their teamwork Created a slick and relaxing vibe to the hotel.
Patricia
Mar 06, 2018
Saint Albans, United Kingdom
Enjoyed Most
The Park Terrace restaurant was exceptional
Robert
Mar 06, 2018
Benfleet, United Kingdom
Enjoyed Most
The closeness to the Royal Albert Hall. Being upgraded to a bigger room. Lovely breakfast served in our room.
Merryll
Mar 02, 2018
Hythe, United Kingdom
Enjoyed Most
The hotel is elegant, professionally run and well situated, with very comfortable and stylish rooms. All the staff are very proficient, charming and helpful. Highly recommended
Keith
Feb 27, 2018
Faversham, United Kingdom
Enjoyed Most
Attention to detail in every way. From the moment you enter the Hotel to handing in your key at the end of the stay.
Other Comments
Very attentive staff who were anxious to meet your every needs. Really well trained in finer points of Hotel management
Raymond
Feb 27, 2018
Glasgow, United Kingdom
Enjoyed Most
The breakfast and the breakfast service was the best we have had in a longtime. Everything you could want to eat and the cappuccino was delicious. All staff at breakfast were excellent, Basil who manned the cooking station could not have been more helpful.
Other Comments
All members of staff go out of their way to welcome you and make sure you have everything you need and want. Top class hotel.
Celia
Feb 27, 2018
Bexhill-on-Sea, United Kingdom
Enjoyed Most
The friendly staff really made us feel welcome as we celebrated my birthday.
We also dined in the restaurant and the food was amazing. Have been to the restaurant a number of times but had never stayed so was great to be able to just go up to our room after dinner. Highly recommend it.
Gladys
Feb 26, 2018
London, United Kingdom
Enjoyed Most
The breakfast. A lovely choice of fresh fruit, pastries and cooked breakfast
Other Comments
House keeping very helpful when hairdryer had broken and a new one was in our room as soon as we’d returned from breakfast
joanne
Feb 26, 2018
Ipswich, United Kingdom
Enjoyed Most
The attitude of the staff.
Other Comments
Excellent hotel, but like almost all hotels a marked absence of places to store toiletries out of the way in the bathroom.
Harvey
Feb 22, 2018
York, United Kingdom
Enjoyed Most
Food
Daniel
Feb 19, 2018
Orpington, United Kingdom
Enjoyed Most
Service, free welcome cocktail & breakfast in bed
Emma & Rob
Feb 19, 2018
Dartford kent, United Kingdom
Enjoyed Most
Convenient location. Excellent breakfast. Friendly staff.
Other Comments
Please keep me posted about any offers & room deals. Thank you.
B
Feb 18, 2018
Shrewsbury, United Kingdom
Enjoyed Most
Warm staff and efficient too
Other Comments
Reception outstanding
Iain
Feb 16, 2018
Southwold, United Kingdom
Enjoyed Most
Location. friendliness and professionalism of staff, evening meal in the Park Terrace and the general ambience of the hotel
Other Comments
WiFi not as reliable as usual and in spite of excellent quailty hot breakfast a little cold
Peter
Feb 16, 2018
Milford on Sea, United Kingdom
Enjoyed Most
The attentiveness of all the staff was exceptional
Peter
Feb 12, 2018
Bury St Edmunds, United Kingdom
Enjoyed Most
Very helpful check in, staff member took us to our room. Lovely room, free cocktail!
Excellent breakfast, very good service. Lovely position next to the park. Easy to walk up to the Royal Albert Hall for the show, Ovo.
Shirley
Feb 11, 2018
York, United Kingdom
Enjoyed Most
Friendly welcome and service throughout our stay.
Edward
Feb 09, 2018
Blackburn, United Kingdom
Enjoyed Most
Staff very friendly. Lovely room. An excellent breakfast!
Karen
Feb 05, 2018
Chelmsford, United Kingdom
Enjoyed Most
Friendly staff, good location, decent sized room.
Other Comments
I could borrow an umbrella and leave luggage to collect later on check out day.
Lynda
Feb 05, 2018
Reading, United Kingdom
Enjoyed Most
enjoyed breakfast especially the variety of food on display
Other Comments
we would like to let you know about the excellant customer service given by a member of staff on reception masiwon i i hope i have got her name right she helped us twice inc new room and confusion about the welcome drink in our offer she was nearly at the end of her shift but made sure we were ok
Janet
Feb 05, 2018
Doncaster, United Kingdom
Enjoyed Most
Location and nice to have breakfast and a free Cocktail included in the package
Other Comments
The service was excellent and a nice touch the hotel delivering to our room some Happy Birthday chocolates for my mother
Leander
Jan 31, 2018
Uxbridge, United Kingdom
Enjoyed Most
What a wonderful experience. Great staff, great food and perfect location. I’ve done a number of travel zoo deals and this without question tops the lot for value for money and just sheer enjoyment. Can’t wait to go again
Other Comments
Eat there. You will struggle to better the quality. Trust me, I did the Ritz the night before and the meal at the Royal Gardens was far superior
caroline
Jan 30, 2018
Beaminster, United Kingdom
Enjoyed Most
Affable staff
June
Jan 29, 2018
Chipping Campden, United Kingdom
Enjoyed Most
The friendliness of the staff from reception to housekeeping.
Lynndy
Jan 29, 2018
Leigh on Sea, United Kingdom
Enjoyed Most
Lovely room great beakfast and very helpful and attentive staff
David
Jan 29, 2018
Lewes, United Kingdom
Enjoyed Most
Everything
Other Comments
Marta is a pleasure to deal with, the rooms are lovely food lovely Bertiesbar lovely everything is just 1st class.
Albert
Jan 29, 2018
Littlehampton, United Kingdom
Enjoyed Most
Location
Yvonne
Jan 28, 2018
Market Rasen, United Kingdom
Enjoyed Most
All staff were charming
Robert
Jan 28, 2018
Sturminster Newton, United Kingdom
Other Comments
The staff are exceptional.
The Park restaurant in particular is definitely 5 star service.
We had breakfast lunch and dinner.
The breakfast is the best that we have ever had.
A very slight negative was that the shower in our room was a little basic. It was adequate but not very luxurious.
Would definitely go back
trish
Jan 26, 2018
cambridge, United Kingdom
Enjoyed Most
The level of staff professionalism. The excellent housekeeping.
marilyn
Jan 25, 2018
Halesowen, United Kingdom
Enjoyed Most
Great location.
Fab breakfast
Richard
Jan 23, 2018
Driffield, United Kingdom
Enjoyed Most
Location ! So good as we had tickets for Royal Albert Hall.
Frances
Jan 23, 2018
Maidenhead, United Kingdom
Other Comments
It’s a fab hotel and made us very welcome staff lovely, I will Come to the hotel again.
Caroline
Jan 22, 2018
London, United Kingdom
Enjoyed Most
The staff
Other Comments
Very comfortable and on a convenient bus route for kings cross and everywhere we went
Ann
Jan 21, 2018
York, United Kingdom
Enjoyed Most
lol cation dtaff ans food
Other Comments
Waited no fir next deal to collect me up and book again!
Jane
Jan 21, 2018
Newport, United Kingdom
Enjoyed Most
The served cooked breakfast. Not buffet like so many others
Rosalind
Jan 20, 2018
Southend-on-Sea, United Kingdom
Enjoyed Most
Breakfast
Valerie
Jan 19, 2018
Ilkley, United Kingdom
Enjoyed Most
The attitude and service of all staff was excellent.
Carol
Jan 19, 2018
Cambridge, United Kingdom
Enjoyed Most
Lovely welcome. Very professional service. Fabulous food.
Other Comments
Staff were super helpful. Great location for Kensington Palace. Definitely visit again.
Hilary
Jan 18, 2018
Keighley, United Kingdom
Other Comments
housekeeping of the room we shared (728) was excellent. Spotless and room serviced twice a day. A BIG thank you.
sharon
Jan 16, 2018
Havant, Hants, United Kingdom
Enjoyed Most
Great location and excellent staff. Fabulous breakfast.
Other Comments
Great location and staff, excellent breakfast
Andy
Jan 13, 2018
Brighton, United Kingdom
Enjoyed Most
Modern, comfortable hotel in a great location
Other Comments
The dinner offer "negotiated" by Travelzoo was not recognised by the hotel restaurant.
Robin
Jan 11, 2018
Shilling ford, United Kingdom
Enjoyed Most
Excellent service good location good value for money
Other Comments
Excellent reception staff
Graham
Jan 08, 2018
Lowestoft, United Kingdom
Enjoyed Most
Lovely hotel, Lovely professional staff, great location,
Nick
Jan 08, 2018
Oxfordshire, United Kingdom
Enjoyed Most
the location was fantastic
Lovley Penhallogen toiletries
Chocolates left in the room wishing me a very happy birthday
close to underground station
Excellent lunch with free cocktail and breakfast
Jo
Jan 08, 2018
Bury Saint Edmunds, United Kingdom
Enjoyed Most
The staff were so friendly and helpful. Excellent location
JACKIE
Jan 08, 2018
Glastonbury, United Kingdom
Enjoyed Most
Close to tube and close to central London
Mark
Jan 06, 2018
Carterton, United Kingdom
Enjoyed Most
All staff very friendly and welcoming. Understated elegance.
Caroline
Jan 04, 2018
Worthing, United Kingdom
Enjoyed Most
The staff
Other Comments
Great location
Richard
Jan 04, 2018
Christchurch, United Kingdom
Enjoyed Most
The lovely cocktails served in Bertie's bar and the delicious breakfast
Other Comments
The check in and check out very efficient and friendly staff. The bar staff in Bertie's Bar were also great took the time to chat to us as well as serving some of the nicest cocktails we have ever had. Breakfast was very delicious . The room not very big but had everything you needed very clean. As it was my birthday they left some very delicious hand made chocolates in our room
Jacqueline
Jan 02, 2018
Peterborough, United Kingdom
Enjoyed Most
Location, friendly staff and great bar and restaurant
Other Comments
Gluten free bread available not advertised though. Great olives with bar drinks. Staff super helpful.
David
Jan 02, 2018
LeedsLeeds, United Kingdom
Enjoyed Most
Great Breakfast - friendly service throughout the hotel
Other Comments
All good
Anthony
Jan 02, 2018
Stoke-on-Trent, United Kingdom
Enjoyed Most
Cocktail vouchers
Mark
Jan 02, 2018
Oxford, United Kingdom
Enjoyed Most
very clean very helpful staff and customer service was excellent
The breakfast was nice and staff attentive, the only downside was the breakfast was a lukewarm
and not hot.
Other Comments
really liked the hotel and staff would recommend, just need to ensure breakfast buffet is hot
Kim
Jan 01, 2018
Hampshire, United Kingdom
Enjoyed Most
Staff were very helpful and welcoming.
Other Comments
I stay in London regularly for business and leisure and the whole ambiance is superior to rooms I’ve paid twice as much for.
John
Jan 01, 2018
Reading, United Kingdom
Enjoyed Most
Great staff and fantastic location
Jonthan
Dec 31, 2017
WorcesterWorcester, United Kingdom
Enjoyed Most
Just an excellent overall experience. It was my wife's Christmas present and we thoroughly enjoyed it.
Graham
Dec 31, 2017
Chatham, United Kingdom
Enjoyed Most
The whole experience. Lovely room, great location and very tasty breakfast. Staff and service - excellent. Could not fault a thing!
Sheran
Dec 31, 2017
Cheshunt, United Kingdom
Enjoyed Most
Service
Gary
Dec 30, 2017
Watford, United Kingdom
Enjoyed Most
Good location. Very nice breakfast
Other Comments
Parking is separate to hotel and is expensive
alison
Dec 29, 2017
Hinton Waldrist, United Kingdom
Enjoyed Most
Staff and location
Kay
Dec 29, 2017
Overton, United Kingdom
Enjoyed Most
Staff and location
Other Comments
Lady at reception was lovely, food great.
Glen
Dec 25, 2017
Ipswich, United Kingdom
Enjoyed Most
Proximity to Kensington Palace the intended target of our visit. The staff and breakfast were brilliant!
Super bathroom and shower too. Enjoyed our visit greatly.
Other Comments
Found the sound proofing not so good and adjustment of room temerature not working although not uncomfortable. Neither spoiled our stay though.
Stephen
Dec 24, 2017
Epsom, United Kingdom
Enjoyed Most
Staff are just brilliant.
Other Comments
Superb friendly hotel with excellent well trained stafff who make you feel really welcome and very special.
Russell
Dec 22, 2017
Waterlooville, United Kingdom
Enjoyed Most
Room very clean, bed & pillows very comfortable, we had a good nights sleep, after enjoying a complimentary cocktail! Breakfast was excellent!
Other Comments
Best check in we have ever experienced, Gina, a trainee receptionist, was fantastic, she reallocated us a room that was ready when we arrived very early so we could go straight in, she even took us up to the room herself, nothing was too much trouble!
Margaret
Dec 21, 2017
Canterbury, United Kingdom
Enjoyed Most
The welcoming attitude of the staff.
Neil
Dec 21, 2017
Wellingborough, United Kingdom
Enjoyed Most
Friendly service, nice clean room
Other Comments
Great staff, really friendly, quick but great service. Nice breakfast, and catered to dairy free and gluten free guest, so welcome
Donna
Dec 20, 2017
Swaffham, United Kingdom
Enjoyed Most
Excellant breakfast
Other Comments
Very Friendly and helpful staff
Beverley
Dec 18, 2017
Leamington Spa, United Kingdom
Enjoyed Most
The attention to detail nothing was to much trouble for any of the staff
Other Comments
We had a wonderful time during our stay at the Royal Garden hotel, from the minute we walked through the entrance doors to the time we left. All of the staff were excellent very attentive without being overbearing. We would recommend this hotel to anyone wanting to visit London, we are already looking forward to visiting this hotel again very soon.
Alan
Dec 18, 2017
Wixams, United Kingdom
Enjoyed Most
The staff were professionally trained and maintained their humour and expertise throughout.
Other Comments
This was a was a dream package. The hotel was not just 5 star - it was 50 star. I thought the hotel was excellent but the dinner was sublime - course after excellentcourse. An experience not to be missed.
David
Dec 18, 2017
Cranleigh, United Kingdom
Enjoyed Most
Great location, breakfast was lovely and taken overlooking Hyde park .
Clare
Dec 18, 2017
Hull, United Kingdom
Enjoyed Most
We upgraded the room which was most comfortable, the bed was great, and the following morning we had breakfast served in the room. The waitress was most helpful and very polite when delivering the trolley - a true delight!
Other Comments
From start to finish the staff were very helpful and courteous, its a great hotel in a great location. we will definitely return!
Albert
Dec 17, 2017
Rustington, United Kingdom
Other Comments
Duvet was thin and light. We prefer a warmer one.
Sharon
Dec 16, 2017
Hemel Hempstead, United Kingdom
Enjoyed Most
Staff
Other Comments
Excellent staff at reservations and on reception
Tim
Dec 16, 2017
wisborough Green, United Kingdom
Enjoyed Most
Cocktail bar and breakfast
Other Comments
Staff excellent friendly efficient.
Anne
Dec 15, 2017
Wimborne, United Kingdom
Enjoyed Most
Very comfortable altogether c
Other Comments
Can we go again sometime on the same deal !
Ron
Dec 15, 2017
Oxford, United Kingdom
Enjoyed Most
Execellent friendly service. Superb cooked breakfast
terry
Dec 14, 2017
worthing, United Kingdom
Enjoyed Most
Very high quality hotel, but in no way "stiff" or pompous. Very friendly staff, excellent service.
Peter John
Dec 14, 2017
Lewes, United Kingdom
Enjoyed Most
The welcome cocktail and the wonderful staff.
Other Comments
We also indulged in dinner and can heartily recommend it.
June
Dec 13, 2017
Reading, United Kingdom
Enjoyed Most
Friendly welcome, comfortable room, excellent breakfast.
Paul
Dec 13, 2017
Eastbourne, United Kingdom
Other Comments
Excellent position in town for all we wanted to do. Cocktail included was a nice touch. Travelzoo deals always good value we find to date
jennifer
Dec 12, 2017
Wantage, United Kingdom
Enjoyed Most
Food
darren
Dec 12, 2017
Ashford, United Kingdom
Enjoyed Most
The breakfast was delicious and well managed
Justine
Dec 11, 2017
Slough, United Kingdom
Enjoyed Most
The staff are fabulous, everyone says hello and wants to help.. love staying there.
V
Dec 11, 2017
Ascot, United Kingdom
Other Comments
Late room access and did not get promised cocktail
Kevin
Dec 10, 2017
Ipswich, United Kingdom
Other Comments
Did not get the cocktail drink as booked
Kevin
Dec 10, 2017
Ipswich, United Kingdom
Other Comments
Did not get cocktail voucher which made the bar expensive
Kevin
Dec 10, 2017
Ipswich, United Kingdom
Other Comments
Could not get access to the room until 5.35 pm and i was going out at 6.15pm. Very stressed and that was not the plan
Kevin
Dec 10, 2017
Ipswich, United Kingdom
Enjoyed Most
location and friendly staff
Colin
Dec 10, 2017
Sunderland, United Kingdom
Enjoyed Most
Central position great staff lovely rooms
Deborah
Dec 10, 2017
Saint Austell, United Kingdom
Enjoyed Most
The Breakfast
Other Comments
I thought the staff were very good
Michael
Dec 10, 2017
Baldock, United Kingdom
Enjoyed Most
Very relaxing and staff were very helpful
Michael
Dec 10, 2017
Walton on the Naze, United Kingdom
Enjoyed Most
the lovely location and the helpfulness of the staff
Roy
Dec 10, 2017
Poole, United Kingdom
Enjoyed Most
Beautiful hotel, very comfortable, lovely rooms snd nice breakfast
Sharon
Dec 08, 2017
Bath, United Kingdom
Enjoyed Most
The KING size room and all its trimmings. The cocktail and the breakfast
Shahrokh
Dec 07, 2017
Northwood, United Kingdom
Enjoyed Most
We did enjoy our stay but we did not get a Queen Room as promised in the Travel Zoo Advert. But we did get our free cocktail. And the breakfast was superb.
Other Comments
Just had a standard room & not a Queen Room as quoted. But the hotel was excellent value
geraldine
Dec 06, 2017
Chelmsford, United Kingdom
Enjoyed Most
Value for money, great hotel
Other Comments
Great hotel with super staff
colin
Dec 06, 2017
Belfast, United Kingdom
Enjoyed Most
Bar meals
Other Comments
Rooms wasn’t sound proof and queen room bed very small for 2 adults
Rosemary
Dec 05, 2017
Worthing, United Kingdom
Enjoyed Most
Was fantastic hotel, amazing views, polite staff, fab breakfast. Just a brilliant stay
Lisa
Dec 05, 2017
Cv12 9ll, United Kingdom
Enjoyed Most
Excellent location and we were able to drive and park under the hotel.
Other Comments
All of the hotel staff were friendly and very helpful. The room was compact but clean; the bed was comfortable; toiletries and everything you needed was provided. The breakfast was excellent and taken in a room with a view overlooking Kensington Gardens. This was a fantastic deal and one that we will look out for in the future, based on this experience we will definitely use Travelzoo again.
Jayne
Dec 05, 2017
Peterborough, United Kingdom
Enjoyed Most
Breakfast was amazing
Michelle
Dec 05, 2017
York, United Kingdom
Enjoyed Most
Location, service, excellent room
Richard
Dec 04, 2017
Huntingdon, United Kingdom
Enjoyed Most
Dinner
Other Comments
Let doen by breakfast, which was pandemonium!
martin
Dec 04, 2017
langdon hills, United Kingdom
Enjoyed Most
Staff were fantastic.
Other Comments
I really good stay and meal - well worth the money and effort.
Victor
Dec 04, 2017
Croydon, United Kingdom
Enjoyed Most
Nice friendly atmosphere polite staff good area..
Other Comments
Good value fit the deal you do on Travelzoo but wouldn’t of paid full price to stay there!!
Lisa
Dec 04, 2017
Ipswich, United Kingdom
Enjoyed Most
It was an amazing deal and great value. It meant we could spend time together as a family.
Other Comments
The Trainee at reception (university placement from Sheffield) was really good. Explained everything really well and had clearly picked up the systems quickly and competently. A very enjoyable stay.
Simon
Dec 04, 2017
Waterlooville, United Kingdom
Enjoyed Most
The service was impeccable - friendly, professional & efficient
Other Comments
Great location and excellent breakfast
Peter
Dec 04, 2017
Milford on Sea, United Kingdom
Enjoyed Most
Location
Brilliant price
Lovely cocktails
Helen
Dec 04, 2017
Tunbridge Wells, United Kingdom
Enjoyed Most
Nice Christmasey entrance and enjoyed complimentary cocktail
Other Comments
Breakfast was very nice.
tina
Dec 03, 2017
Leicestershire, United Kingdom
Enjoyed Most
The whole experience. The staff were friendly and courteous.
Kevan
Dec 03, 2017
Bolton, United Kingdom
Enjoyed Most
Breakfast in bed option
Other Comments
The staff were delightful
Alison
Dec 03, 2017
FORDINGBRIDGE, United Kingdom
Other Comments
Fabulous hotel, wonderful staff and exception breakfast can't wait to go back!
rebecca
Dec 01, 2017
bideford, United Kingdom
Enjoyed Most
Excellent customer service and some of the best food we have tasted in London. The evening meal in particular was cooked to absolute perfection.
Michael
Nov 30, 2017
Epsom, United Kingdom
Enjoyed Most
All good
Other Comments
A little too far out of the city but ideal for Knightsbridge and Kensington
alan
Nov 30, 2017
folkestneFolkestone, United Kingdom
Enjoyed Most
The location is perfect for visitors to London who want to be at the heart of variety shopping, historical attractions, Royal residences, easy bus and tube access to Oxford Street and the West End of London(including all night buses) easy access to Gatwick and Heathrow airports , Hyde and Kensington Parks and chic Notting Hill and Ladbroke Grove area and markets.
Other Comments
Rooms looking out to Kensington Park and Palace are quitter and offer excellent views of some of London skylines to the East, including the morning sunrise.
Breakfast was varied, appetising and service was good on the days I visited (November 24-25)
Bernard
Nov 29, 2017
Bexhill-on-Sea, United Kingdom
Enjoyed Most
Breakfast was lovely, fresh orange juice and coffee were delicious. Staff made the stay fantastic.
Other Comments
Baths do not get as hot as I would like, speaker in the bathroom is a nice touch. The bed was hard but not necessarily uncomfortable. Pillows were not comfortable. View of the Palace was nice, staff excellent and breakfast tasty. All in all a great stay.
Megan
Nov 29, 2017
Peterborough, United Kingdom
Enjoyed Most
Location, breakfast and welcome cocktail.
Andrew
Nov 28, 2017
Petersfield, United Kingdom
Enjoyed Most
The evening meal
Other Comments
The breakfast was the best we have every had in all the different hotels we have stayed in.
Maureen
Nov 27, 2017
Birchington, United Kingdom
Enjoyed Most
The hotel website states "Our rooms offer panoramic views of Kensington Palace and Gardens, Hyde Park and London’s skyline." All we could see out of our bedroom window was a wall.
Other Comments
Our rooms offer panoramic views of Kensington Palace and Gardens, Hyde Park and London’s skyline.
Eddie
Nov 27, 2017
Worlingham, Suffolk, United Kingdom
Enjoyed Most
Attentive and efficient service ,
Other Comments
Found the bed a little too hard otherwise all good
David
Nov 27, 2017
Marlow, United Kingdom
Other Comments
This was purchased as a gift for a family member so whilst it was not myself that stayed the views expressed are those of my relative that did.
Charles
Nov 27, 2017
Littlehampton, United Kingdom
Enjoyed Most
All of it! Food and service were 5 star
Gary
Nov 27, 2017
Tiverton, United Kingdom
Enjoyed Most
Everything
Other Comments
Excellent hotel with excellent staff
Loraine
Nov 27, 2017
Dunstable, United Kingdom
Enjoyed Most
We found all the staff to be extremely friendly and nothing was too much trouble. The head bar man was exceptionally good at his job and whilst being highly efficient under pressure, still found time to talk to us.
Other Comments
Excellent quality breakfast.
Karen
Nov 27, 2017
Reading, United Kingdom
Enjoyed Most
The food was superb!
Rachel
Nov 27, 2017
Preston, United Kingdom
Other Comments
When turning on the TV there was a different Male name on the screen
Went down stairs to enlighten them that I/we don't know a Jonathan S...
They took the name away but was unsettling
Other than that it was a good experience
Jeanette
Nov 27, 2017
Basingstoke, United Kingdom
Enjoyed Most
The Pianist and free cocktails along with the fab full English breakfast.
Linda
Nov 24, 2017
High Wycombe, United Kingdom
Enjoyed Most
The hospitality and food, also what a great location
DIANE
Nov 20, 2017
Shrewsbury, United Kingdom
Enjoyed Most
The staff are very friendly, the rooms are lovely and clean, the breakfast was outstanding
Rochelle
Nov 20, 2017
Northampton, United Kingdom
Enjoyed Most
General friendliness and quality.
Adrian
Nov 20, 2017
Ingatestone, United Kingdom
Enjoyed Most
The location is lovely and it felt relaxing. The turn down service was a welcome addition.
Other Comments
The room was ok but perhaps could be a little bit more luxurious. The bedding was too light and we were very cold during the night. We turned up the heating but it was cold and there was no additional bedding .
Miranda
Nov 20, 2017
Lincoln, United Kingdom
Other Comments
Their details were for 1 person,tried charging for 2nd breakfast.Had to pay for free cocktails?
andrew
Nov 19, 2017
Bristol, United Kingdom
Enjoyed Most
friendly staff great breakfast and great location next to park
paul
Nov 04, 2017
Northampton, United Kingdom
Enjoyed Most
Everything..just perfect :)
Caryl
Nov 01, 2017
ellesmere, United Kingdom
Enjoyed Most
The ambiance of the hotel is very relaxed and very stylish. Staff are superb, as is the breakfast
Keith
Oct 31, 2017
Faversham, United Kingdom
Enjoyed Most
General overall professionalism and attention to detail
David
Oct 31, 2017
NottinghamNottingham, United Kingdom
Enjoyed Most
Service / staff were excellent. Restaurant / lobby decor was nice & modern, as was the hotel itself.
Other Comments
Smell of cigarette smoke on our floor due to some rooms being smoking.
The smell ingressed into our room making it smell - we are non-smokers and our room was non-smoking.
Hotel had a party in the "basement" venue. We could here the music until 3am !!
Room, although nice & clean, was on the small side and view out of window was non-existent.
Restaurant food was nice but a bit dry.
robert
Oct 30, 2017
Birmingham, United Kingdom
Enjoyed Most
Friendly atmosphere and location
Sean
Oct 30, 2017
CardiffCardiff, United Kingdom
Enjoyed Most
breakfast
Other Comments
comfortable, convenient and great service.
Alistair
Oct 30, 2017
Edinburgh, United Kingdom
Enjoyed Most
Excellent staff & attention to detail. Excellent breakfast
Lindsay
Oct 30, 2017
Manchester, United Kingdom
Enjoyed Most
Proximity
Marilyn
Oct 29, 2017
Maraylya, NSW, Australia
Enjoyed Most
Excellent selection for breakfast
patrice
Oct 23, 2017
London, United Kingdom
