London
Royal Garden Hotel
Why We Love This Hotel
- The hotel is next to Kensington Gardens, and walking distance from the Royal Albert Hall and Harrods
- Many rooms have views of Kensington Gardens
- The 3-AA-Rosette Min Jiang restaurant serves authentic Szechuan and Cantonese cuisine
Enjoyed This
( See All 646 Member Ratings)
"Breakfast in bed"
Ian
Apr 16, 2019 - Farnham, United Kingdom
Overview
Royal Garden Hotel is right beside Kensington Gardens, just a short walk from the museums on Exhibition Road and 20 minutes' walk from Harrods. High Street Kensington Underground station is five minutes' walk away.
You can take afternoon tea in the Park Terrace Restaurant, which holds two AA Rosettes. However, the real shining star is the 3-AA-Rosette Min Jiang restaurant on the 10th floor, where those in the know dig into the signature wood-fired Beijing duck. Order in advance as there is a 45-minute wait.
After a day's sightseeing or shopping, you can slip into the darkly handsome Bertie's Bar for late-afternoon coffees or evening cocktails. There is also a gym with fitness equipment and a health club.
The bedrooms have large picture windows, many with views of Kensington Gardens and cosy window seats. Triple-glazing ensures a quiet night's sleep in spite of the bustling street below.
Queen Rooms are 21 square metres and have views of Kensington High Street and the Royal Household Mews.
Check out our top 101 suggestions for things to do in London for some inspiration.
Amenities
General
- Infant cots / cribs
- Bar
- Gym / fitness center
- Restaurant
- No pets allowed
- 100% smoke-free
Services
- 24-hour front desk
- 24-hour room service
- 24-hour security
- Airport transfer (fees apply)
- Baby-sitting service on request
- Chauffeur service (fees apply)
- Concierge service
- Currency exchange / ATM
- Laundry / dry cleaning
- Pillow menu
- Room service (limited hours)
- Safe in reception (fees apply)
- Shuttle service (fees apply)
- Business center
Room amenities
- Air-conditioning
- Central heating
- Coffee / tea-making facilities
- Iron and ironing board
- Mini bar
- Pay-per-view / movies on demand
- Safe
- Sitting area
- DVD / CD player & library
- Flatscreen TV
- iPod/iPhone docking station
Internet
- Complimentary Wi-Fi throughout
Bathroom
- Bathrobes and slippers
- Hair-dryer
- Luxury toiletries
Parking
- Off-street parking (fees apply)
- Parking (fees apply)
- Valet service (fees apply)
Accessibility
- Accessible meeting room
- Accessible parking
- Accessible path of travel
- Accessible restaurant
- ADA compliant rooms
- Facilities for guests with special needs
- Roll-in shower
- Wheelchair accessible
Policies
Check-in:
Standard Time is 2pm.
Minimum age required to check in: 18.
Checkout: Standard Time is 12pm.
Children and additional guests: Extra beds are not available.
Pets: No pets allowed.
Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Additional details: The Park Terrace restaurant must be pre-booked. Please call the hotel on +44 20 7937 8000 to arrange the table.
Have a Question? Contact Travelzoo.
- 1-877-966-0000 U.S. and Canada (toll-free)
- +44 (0) 20 3564 9000 U.K. and Europe
Customer Service available Mon-Sun, 9am-9pm ET
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Enjoyed This
(646 Member Ratings)
(646 Member Ratings)
Ratings & reviews reflect verified member feedback for Royal Garden Hotel Ltd London (UK) over the past 15 months.
Show ReviewsHide All
Ratings & reviews reflect verified member feedback for Royal Garden Hotel Ltd London (UK) over the past 15 months.
4.6
Ambiance
4.8
Location
4.5
Rooms
4.9
Quality of Service
4.6
Value for the Money
Enjoyed Most
Breakfast in bed
Other Comments
Terrace restaurant very good
Ian
Apr 16, 2019
Farnham, United Kingdom
Enjoyed Most
Breakfast in bed is no extra
Samuel
Apr 15, 2019
Northampton, United Kingdom
Enjoyed Most
The breakfasts: huge choice of breakfast items, including a new gluten free area. Plus, the staff are so pleasant & attentive e.g. my friend developed a tickly cough whilst we were sitting in the bar. A member of staff spontaneously brought over a glass of water for her.
Other Comments
Thankyou for accommodating our 'special request' for a garden view.
Angela
Apr 15, 2019
Uttoxeter, United Kingdom
Enjoyed Most
Everything
Other Comments
Excellent all round
LORRAINE
Apr 15, 2019
Bourne, United Kingdom
Enjoyed Most
The staff were excellent
Other Comments
A first class experience
Diana
Apr 15, 2019
Farnham, United Kingdom
Enjoyed Most
Friendliness of all staff
Hiren
Apr 15, 2019
KnutsfordKnutsford, United Kingdom
Enjoyed Most
Clean, well appointed rooms, and friendly, efficient staff.
John
Apr 15, 2019
Uckfield, United Kingdom
Enjoyed Most
Beautiful hotel, excellent food. Staff fantastic.
louise
Apr 14, 2019
Holmfirth, United Kingdom
Enjoyed Most
The staff was extremely friendly throughout our stay. The location was perfect for us. Also, we had a wonderful view of Kensington Palace right outside our room.
Other Comments
The Royal Garden Hotel is conveniently located next to Kensington Palace. It's only a few blocks from the High Street Kensington metro station. There are shops and restaurants close to the hotel. Also, it's nice having the Kingsington Gardens next to the hotel if you want to go for a run or take a stroll.
The staff was extremely friendly throughout our stay. They showed us to our room after we checked in. We were fortunate to have a room on the top floor with a beautiful view overlooking Kensington Palace. The staff also checked on the status of the metro system during our stay, even though we didn't proactively request this. Our room was clean and nice with a king bed, a small seating area with two chairs, and a spacious bathroom with both a large tub and a walk-in shower. The room had robes, slippers, and tea service, which included an electric tea kettle and teas, coffee, and hot chocolate. The bed was on the firmer side. The pillows were flatter, but there were several in the room if you wan't to double-up. The room also included a switch where you can illuminate a light in the hallway to let the cleaning staff know if you want privacy or if you want your room serviced.
Our package included the full English breakfast, which included an assortment of foods including eggs cooked to your liking, different varieties of sausage and bacon, pastries, yogurt, fresh fruit, cheeses, cereals, toast, beverages, etc. We had an early check-out on our departure day so we could catch our flight. We called room service the evening before and they prepared a boxed breakfast which was available at the front desk when we departed. It was complimentary since breakfast was part of our package.
We used the metro system to travel from the airport to our hotel, as well as throughout our stay in London. We bought a metro card and placed 30 pounds on the card, which was enough for our four day stay. From the airport, we used the Piccadilly line, got off at the South Kensington station and switched to the Circle line, which then took us to the High Street Kensington station. This took about 40 minutes or so. The hotel is then about a short 5-minute walk from the High Street Kensington station. Please be aware that if you use the metro system to travel to and from the airport, you will likely need to carry your bags up a few flight of stairs in the metro stations.
Overall, we had a wonderful stay at this hotel, and it was a great value for the price we paid. We would definitely stay here again.
Jason
Apr 14, 2019
East Lansing, MI, USA
Enjoyed Most
Great location and friendly.
Other Comments
Visit the park nearby.
Andy
Apr 14, 2019
Brighton, United Kingdom
Enjoyed Most
Spacious and comfortable rooms with bath and separate shower. Staff were amazing- nothing was too much trouble and everything was done with a smile. The Chinese restaurant on the 20th floor has spectacular views and the food is outstanding. Couldn’t fault a thing - a fabulous stay.
HELEN
Apr 14, 2019
Bedford, United Kingdom
Enjoyed Most
Friendliness of staff, excellent service and location.
Other Comments
The overall experience was excellent. We are coming back on 4th May and every time we stay in London it will definitely be at the Royal Garden. Well done !!!
Kerrie
Apr 14, 2019
Doncaster, United Kingdom
Enjoyed Most
The delicious breakfast combined with the warm welcome and helpfulness we received from all the staff we encountered during our short break.
Other Comments
All the staff were very friendly and helpful. They seemed proud to work there and we got the impression nothing would be too much trouble. Our room was available early which was much appreciated and it had a lovely view of Kensington Palace and gardens as an added bonus. It was a very clean and comfortable room. We would definitely stay here again and would not hesitate in recommending it as a superb place to stay in London.
Amanda
Apr 14, 2019
Aldershot, United Kingdom
Enjoyed Most
The view of the park and the park.
Fiona
Apr 14, 2019
Wallasey, United Kingdom
Enjoyed Most
Staff were amazing. From chamber maids to managers. No exceptions
Other Comments
Parking under the hotel at £48 for 25 hours. Right next to Kensington Gardens so lots of wonderful walks to enjoy.
E
Apr 13, 2019
Andover, United Kingdom
Enjoyed Most
Friendly, welcoming and efficient staff
Philip
Apr 11, 2019
Warwick, United Kingdom
Enjoyed Most
Location (waking distance of the royal parks and museums) , service, 2 x £11 bar vouchers, the breakfast (lovely). Lovely.
Other Comments
There is a great family Italian restaurant opposite the hotel. Fouberts. Meal for 2 with a bottle of wine and tip £56.
Andrew
Apr 11, 2019
Stratford-upon-Avon, United Kingdom
Enjoyed Most
Deluxe hotel in amazing location. Staff are top notch. Breakfast great too. I will certainly come back.
Other Comments
My only qualm was the hotel not knowing that we had late check-out (we were asked to leave at 12 when should have been 1pm).
Bethany
Apr 10, 2019
Bath, United Kingdom
Enjoyed Most
Great location and lovely staff. Close to the tube station and also the lovely park. Amazing breakfast, so impressed with the table that just had gluten and dairy free options on it.
Other Comments
The Chinese restaurant on the top floor (10th) was great and had stunning views across the park, but you will need to book ahead as it's really popular.
Emily
Apr 08, 2019
Newbury, United Kingdom
Enjoyed Most
breakfast and location
Other Comments
Berties bar needs some attention
Gerry
Apr 08, 2019
Sutton, United Kingdom
Enjoyed Most
Service was excellent
STEVEN
Apr 08, 2019
Broxbourne, United Kingdom
Enjoyed Most
Staff and location
Neil
Apr 08, 2019
King's Lynn, United Kingdom
Enjoyed Most
Location
Gillian
Apr 08, 2019
Frodsham, United Kingdom
Enjoyed Most
location - staff
Paul
Apr 08, 2019
Moreton-in-Marsh, United Kingdom
Enjoyed Most
the package as a whole
Yvonne
Apr 07, 2019
Northwich, United Kingdom
Enjoyed Most
Superb attention of staff.
Aileen
Apr 06, 2019
Ipswich, United Kingdom
Enjoyed Most
Staff are very welcoming and friendly. Rooms are very well appointed as expected from a 5 star hotel. Very good breakfast
Other Comments
Hotel is in a excellent location on the corner of Kensington Gardens with an underground station only 5 minutes walk away
David
Apr 04, 2019
Stoke-on-Trent, United Kingdom
Enjoyed Most
Breakfast in our room
Other Comments
No tea/coffee facilities in the rooms.
Susan
Apr 01, 2019
Ormskirk, Lancashire, United Kingdom
Enjoyed Most
The staff were so helpful and attentive and the breakfast was amazing!
Other Comments
A great hotel in a fantastic location, especially for the Royal Albert Hall.
Sara
Apr 01, 2019
Canterbury, United Kingdom
Enjoyed Most
Beautiful hotel. Far exceeded my expectations. Hope to return soon.
Deborah
Apr 01, 2019
Ruislip, United Kingdom
Enjoyed Most
Relaxed atmosphere and friendly staff
Tom
Apr 01, 2019
Rochester, United Kingdom
Enjoyed Most
The location, customer service and the food was excellent
Other Comments
I would give this 5 stars
Liz
Apr 01, 2019
Gerrards Cross, United Kingdom
Enjoyed Most
The location is great - right by Kensington Gardens and just up the road from the underground.
Other Comments
The staff are fantastic. Impeccable service.
Linda
Apr 01, 2019
Rickmansworth, United Kingdom
Enjoyed Most
Location was superb
Maria
Apr 01, 2019
Birchington, United Kingdom
Enjoyed Most
The breakfast was superb - the waiter put himself out - extra coffee, served the waffle to the table, etc. The quality was to a high standard.
Other Comments
I loved the welcome cocktail and the friendliness of the reception when checking in. My room wasn't ready until 2.30 pm (I arrived at nearly 2.00 pm) but I was given a complimentary drink until my room ws ready. I was given an upgrade on the 6th floor overlooking the park. I would definitely stay again.
Helen
Apr 01, 2019
Bury, United Kingdom
Other Comments
We were made to feel quite special
Emma
Apr 01, 2019
Rochdale, United Kingdom
Enjoyed Most
The room was great and the staff attentive and very professional.
Other Comments
Please advise me when you have another offer at this hotel please.
John
Apr 01, 2019
Wokingham, United Kingdom
Other Comments
I was disappointed with the view from the hotel. We were put in room 204 - the view was a tank not as per description the park
Sherrie
Apr 01, 2019
Reading, United Kingdom
Enjoyed Most
Location and breakfast
Debra
Apr 01, 2019
BillingshurstBillingshurst, United Kingdom
Enjoyed Most
Freshly cooked breakfast, cocktails at Bertie’s Bar and Penhaligons toiletries.
Other Comments
Street view from room and daily bottled water was good. All the staff were friendly, helpful and efficient.
Wendy
Mar 30, 2019
Newport, United Kingdom
Enjoyed Most
everything
Dr Emad
Mar 28, 2019
Southport, United Kingdom
Enjoyed Most
Great location, welcoming staff, superb cocktails and dining experience.
Other Comments
Would definitely return.
Jane
Mar 27, 2019
Cheltenham, United Kingdom
Enjoyed Most
The view from our room was exceptional. Our cocktails & breakfast were excellent.
KATHLEEN
Mar 26, 2019
Romford, United Kingdom
Enjoyed Most
My husband has a broken foot and the staff were so caring and understanding ...it was a dream of a short break. The food was outstanding and there was nothing to complain about .Prefect from start to finish
Other Comments
The Pre-Theatre menu was totally prefect , service outstanding and great value for money.
Celia
Mar 26, 2019
Littlehampton, United Kingdom
Enjoyed Most
Great location, we booked a king size room and had a great view over Kensington.
Other Comments
Room service for breakfast was excellent and no extra charge.
Sue
Mar 26, 2019
Edinburgh, United Kingdom
Enjoyed Most
Location, Room, Breakfast fantastic cocktail bar and the staff who were incredibly helpful and very nice indeed
Other Comments
It was lovely we will definitely go back
SUSAN
Mar 26, 2019
Wisbech, United Kingdom
Other Comments
We visited with our two grown up daughters and location was ideal, also hotel was welcoming and felt safe. Staff went the extra mile to make a fuss of our youngest who was celebrating a birthday. We could not fault the service. Thank you Travelzoo for yet another fantastic recommendation.
mandy
Mar 26, 2019
Gosport, United Kingdom
Enjoyed Most
lunch excellent
Other Comments
Staff so helpful. Helped us sort out our train journey home due to major disruptions
Christine
Mar 25, 2019
Grafton Underwood, United Kingdom
Enjoyed Most
Comfortable, excellent staff, excellent breakfast, great location.
Eithne
Mar 25, 2019
Warwick, United Kingdom
Enjoyed Most
Staff/Service
Other Comments
I rang Travelzoo to request a VAT invoice and was informed hotel would provide this.
However hotel said that this was incorrect and Travelzoo should provide invoice.
Craig
Mar 25, 2019
BASILDON, United Kingdom
Enjoyed Most
The service provided by the hotel staff was faultless.
Rachael
Mar 01, 2019
Brierley Hill, United Kingdom
Enjoyed Most
Great ambiance, terrific location for Albert Hall and shops.
Other Comments
NCP Car Park underneath hotel. You get a discount if staying at the hotel but entrance is a long very narrow downward spiral and not suitable for tall cars. My car had all the parking assist sensors blaring all the way down the spiral.
John
Mar 25, 2019
Fleet, United Kingdom
Enjoyed Most
Proximity to Kensington Palace and the Royal Albert Hall. Also the quality of the service in the Dining Room and at Reception (see below) Very clean rooms. Breakfast was very good and a great range of choices.
Other Comments
Our Receptionist, Mia, was excellent. She was very polite and efficient. She was able to arrange for our room to overlook the Kensington Gardens. She showed us to our room and made our weekend extra special. Mia deserves an award!
ann
Mar 25, 2019
Sutton Coldfield, United Kingdom
Enjoyed Most
Location and view of Kensington palace from bedroom
Other Comments
Weekend particularly Sunday is when the breakfast peaks. You need to be down to the restaurant before 9 or a long queue
Harry
Mar 25, 2019
Maidstone, United Kingdom
Enjoyed Most
Friendliness of staff, top quality service
Other Comments
Everything ne needs for a weekend in London, nice location, good service
Ann
Mar 25, 2019
Stockport, United Kingdom
Enjoyed Most
Location
Other Comments
Food pretty poor in the evening as was service in the evening. Lost our order totally so over an hours wait until they realised.
SUSAN
Mar 25, 2019
worthing, United Kingdom
Enjoyed Most
Very nice and efficient staff. Breakfast was excellent
David
Mar 25, 2019
Mundford,Thetford, United Kingdom
Enjoyed Most
location and cocktail bar
Paul
Mar 24, 2019
Broxbourne, United Kingdom
Enjoyed Most
late weekend breakfast time and late checkout
Other Comments
reception called us at noon to checkout. 1 pm travelzoo checkout time not on their system
Miss J A
Mar 24, 2019
Andover, United Kingdom
Enjoyed Most
Friendly staff
Robert
Mar 24, 2019
Ipswich, United Kingdom
Enjoyed Most
The central location
Other Comments
They was no vegan /vegetarian option for breakfast. I was offered a eggs
Alan
Mar 24, 2019
Kettering, United Kingdom
Enjoyed Most
Staff
Stephen
Mar 20, 2019
Bexleyheath, United Kingdom
Enjoyed Most
Just excellent all round
Other Comments
Thank you all the staff are trying hard and it is working
Nigel
Mar 20, 2019
Oswestry, United Kingdom
Enjoyed Most
Excellent service and friendliness from staff, especially Mai on checking in.
Stella
Mar 19, 2019
Dorking, United Kingdom
Enjoyed Most
Meal in the 10th floor restaurant was superb.
David
Mar 19, 2019
Neath, United Kingdom
Enjoyed Most
Location.
Other Comments
The breakfast is excellent. Eaten dinner in the Park Terrace before this visit-food and service excellent.
janine
Mar 19, 2019
Sprotbrough, United Kingdom
Enjoyed Most
Location was excellent and service was lovely
Other Comments
View room over Kensington Gardens was lovely. Breakfast very good. Great location for Kensington shopping and museums and good bus service to West End.
Mrs M
Mar 19, 2019
Chislehurst, United Kingdom
Enjoyed Most
Location and also staff very attentive and helpful
Other Comments
Would be good if housekeeping checked the inside of the kettle in the rooms. Someone had used it as a teapot??!?
Vivian
Mar 18, 2019
Oxford, United Kingdom
Enjoyed Most
Attentive staff, excellent room facilities, wonderful food. All round wow experience.
Other Comments
Offered an upgrade by the staff, the king room with garden view is amazing & well worth the upgrade. Total 5* experience from all the staff. Lovely food at lunchtime in the restaurant. Great experience can’t wait to visit again.
Helen
Mar 18, 2019
Redditch, United Kingdom
Enjoyed Most
amazing staff, fantastic breakfast, wonderful room
Other Comments
Can't wait to return we love it
Claire
Mar 18, 2019
Maidenhead, United Kingdom
Enjoyed Most
Atmosphere
Other Comments
The only negative was checking in , all the staff were extremely poor / arrogant. Check out staff were fantastic
Paul
Mar 18, 2019
Henlow, United Kingdom
Enjoyed Most
The Breakfast
Other Comments
The room was definitely very small.
There was a stain on the carpet and cigarette burn in the bath. The towels had seen better days.
It was a nice touch to have the evening turndown and fresh towels. Plus 2 bottles of water provided.
If booking again I would check the room being offered.
EILEEN
Mar 17, 2019
Greenford, United Kingdom
Enjoyed Most
The staff was very friendly and helpful, great location,
Other Comments
Maybe sweets and nibble in your room wasn’t so expensive,
Alan
Mar 17, 2019
Waterlooville, United Kingdom
Enjoyed Most
Atmosphere and friendliness of staff
Other Comments
Guaranteed to be well looked after
Raymond
Mar 17, 2019
Glasgow, United Kingdom
Enjoyed Most
Very friendly and welcoming staff who were 100% committed to providing a first class experience for their guests, poking forward to our next visit.
Other Comments
A waitress overheard me tell my husband I had forgotten to pick up the sauce for our breakfast, I said I will go
and get it, when a waitress serving the next table told me to sit down she would get the sauce for me......going above and beyond
Jackie
Mar 17, 2019
Emsworth, United Kingdom
Enjoyed Most
The staff were extremely polite and helpful, the hotel clean and spotless but best of all the room we had had a lovely view over Kensington Palace
Other Comments
I would have no hesitation staying at this hotel again or recommending it to our friends and family.
Lynda
Mar 17, 2019
Emsworth, United Kingdom
Enjoyed Most
The relaxed atmosphere
Other Comments
The one part of the hotel that was not up to standard was Bertie’s Bar. Quite dismal, tired and the cocktails were badly served and over iced. Much prefer the bar in the Park Terrace.
Robert
Mar 17, 2019
Benfleet, United Kingdom
Enjoyed Most
Extremely helpful & thoughtful staff. A lovely calm & efficient atmosphere amid a fantastic location next door to Kensington Palace.
dawn
Mar 16, 2019
Leighton Buzzard, United Kingdom
Other Comments
Room card didn’t work, and staff were quite off hand about it
Peter
Mar 15, 2019
Grange-over-Sands, United Kingdom
Enjoyed Most
Service at reception was fab - very helpful
Other Comments
Bertie's bar was cold when we went there for a drink - Basil at breakfast was very charming. Very noisy at the front of the hotel overnight due to traffic and police sirens.
Tara
Mar 11, 2019
Birmingham, United Kingdom
Other Comments
Room and Bed were tiny, pillows uncomfortable. Bathroom suitable for a midget. Otherwise, hotel staff are superb and breakfast excellent. I will never stay there in a Queen room again.
Joe
Mar 11, 2019
Baldock, United Kingdom
Enjoyed Most
excellent staff service - faultless
alan
Mar 11, 2019
London, United Kingdom
Enjoyed Most
Surrounding area
Other Comments
Lovely hotel in a lovely area, good offer from Travelzoo
RICHARD
Mar 11, 2019
Stourbridge, United Kingdom
Enjoyed Most
Very clean and comfortable room.
Other Comments
Great breakfast. A little road noise at the front if the hotel.
Lindsay
Mar 11, 2019
Ilkley, United Kingdom
Enjoyed Most
Location and views from restaurant, lovely place was just let down
Other Comments
Sink broken in room, king bed was two singles zipped together, we were unable to lay together as the beds slipped apart, room not ready at 1400hrs as promised! Asked for park view I got the street,
David
Mar 10, 2019
Deal, United Kingdom
Enjoyed Most
Excellent staff, good location, restaurants all good. Fantastic breakfast choice
Melanie
Mar 10, 2019
Gravesend, United Kingdom
Enjoyed Most
We enjoyed all of it, the staff are so friendly, the location is perfect, the service is superb, the breakfast is exceptional.
Other Comments
Highly recommended.
Shaun
Mar 04, 2019
Ipswich, United Kingdom
Enjoyed Most
Location and breakfast!
Kate
Mar 04, 2019
Kidlington, United Kingdom
Enjoyed Most
Location, friendly staff
Other Comments
Lovely housekeeper.
Lisa
Mar 04, 2019
Malvern, United Kingdom
Enjoyed Most
Excellent service from all staff.
george
Mar 03, 2019
chichester, United Kingdom
Enjoyed Most
Pure luxury
Janice
Mar 03, 2019
Poulton-le-Fylde, United Kingdom
Enjoyed Most
Very nice staff. We were looked after very well. Convenient location.
Other Comments
Without the Travelzoo offer, it would have been too pricey for us.
Ian
Feb 25, 2019
Huddersfield, United Kingdom
Enjoyed Most
Everything. Luggage carried from taxi. The delightful girl on reception escorted us to our room. A porter brought our luggage up. The room was large and featured all the amenities you need. Extremely comfortable. We ate in the bar in the evening. For and service good. Breakfast was delicious and an amazing variety to choose from. Cannot rate this hotel highly enough. We will go back.
Jenny
Feb 24, 2019
Southamptonouth, United Kingdom
Enjoyed Most
It was my wife's birthday , we received a room upgrade and special chocolates with a chocolate Happy Birthday message , above and beyond.
Other Comments
The staff are very friendly and professional.
Jeffery
Feb 21, 2019
Sunbury on Thames, United Kingdom
Enjoyed Most
Friendly staff and great location
Wendy
Feb 20, 2019
Beverley, United Kingdom
Enjoyed Most
Location and friendly, helpful staff
Other Comments
We were charged for an upgrade to garden room
Lisa
Feb 19, 2019
Walsall, United Kingdom
Enjoyed Most
The service from entering to vacating the hotel was exceptional, the room overlooking Kensington gardens was amazing.
The food in the Park Terrace was delicious and it was a wonderful stay
Other Comments
Thank you for an amazing weekend
Mark
Feb 18, 2019
Nottingham, United Kingdom
Enjoyed Most
Reception staff were so friendly and helpful, especially a lady called Sandy, who personally escorted us to our room. Breakfast was exceptional and again all staff went out of their way to get you anything asked for.
Other Comments
This was a birthday celebration for myself and a friend , we have birthdays the same week and due to living long distances apart dont get to celebrate together very often. We were upgraded to a beautiful room overlooking the gardens and Kensington Palace, had a plate of hand made chocolates with birthday messages for us both, and even a painting of the park, done by the lovely Sandy. All in all a truly memorable weekend. Thank you so much to the Royal Garden Hotel, I cant wait to return
S
Feb 18, 2019
Hove, United Kingdom
Enjoyed Most
Staff were excellent, room spotless, breakfast fantastic
Other Comments
At breakfast Gabor (from Hungry) was particularly very good, attention to detail was great.
Paul
Feb 14, 2019
NorthamptonNorthampton, United Kingdom
Enjoyed Most
The staff are really friendly
Mark
Feb 13, 2019
Wokingham, United Kingdom
Enjoyed Most
Fantastic check in experience, very professional and efficient. Superb Concierge facilities and very helpful in all areas. Additionally, the Min Jiang restaurant is highly recommended.
Tracey
Feb 11, 2019
Cottingham, United Kingdom
Other Comments
There is a very classy timeless elegance about this hotel........
Clean, very comfortable, fantastic location. And nothing was to much trouble for the staff, who were very friendly (a credit to the hotel)
Julia
Feb 11, 2019
Birmingham, United Kingdom
Enjoyed Most
Getting back to our room at midnight to find bedroom prepaired for our return with soft lighting and music on low with a bottle of water on each side of the bed. Didn’t expect that. Very pleasant staff also.
MARTIN
Feb 10, 2019
Macclesfield, United Kingdom
Enjoyed Most
Friendly, helpful and courteous staff. Also the excellent food.
Veronica
Feb 09, 2019
Newcastle upon Tyne, United Kingdom
Enjoyed Most
friendly staff
maureen
Feb 02, 2019
Aldershot, United Kingdom
Enjoyed Most
Good location, friendly staff
Other Comments
The only snag with the visit was that our double room had only been serviced for one person relating to towels, tea/coffee tray , bath robes etc. most of which was only noticed the morning following check-in.
Alan
Feb 01, 2019
Hythe, United Kingdom
Enjoyed Most
The atmosphere and helpfulness of the staff plus the convenient location
Margaret
Jan 28, 2019
Eastbourne, United Kingdom
Enjoyed Most
Breakfast
Rob
Jan 28, 2019
Weymouth, United Kingdom
Enjoyed Most
The VFM was amazing, and included a cocktail each and breakfast. The location is brilliant. It's certainly a hotel I'd book again.
MT
Jan 28, 2019
Swindon, United Kingdom
Enjoyed Most
The food
Other Comments
The heating was difficult to control in the bedroom which mad eir difficult to sleep
Zara
Jan 24, 2019
Bangor, United Kingdom
Enjoyed Most
This hotel is not only wonderfully sited, being minutes from Kensington High Street, but it is also beautifully maintained, stylish, relaxed and with very professional and helpful staff. Buses stop immediately outside the hotel (10-15 minutes to Piccadilly Circus ), there are fabulous walks in Kensington Gardens or Holland Park, excellent shopping and dining. Really superb hotel - cannot fault it.
Keith
Jan 22, 2019
Faversham, United Kingdom
Enjoyed Most
The views of the park and palace from our room. The staff were very helpful and polite. Food was excellent.
Lewis
Jan 21, 2019
BridportBridport, United Kingdom
Enjoyed Most
Comfortable well equipped room, with separate lounge area, and a great view. Delicious breakfast. Friendly staff. Well appointed location close to Albert Hall, Kensington Palace and Gardens, as well as Kensington High Street shops and restaurants.
Mary
Jan 21, 2019
Ashbourne, United Kingdom
Enjoyed Most
Wonderful service from friendly professional staff. Nice touches like taking you to your room and giving you all the information you need.
Very generous and nice breakfast, again excellent service. Lovely "old school" hotel, usually outside our budget but would definitely stay again.
Sue
Jan 21, 2019
East Sussex, United Kingdom
Enjoyed Most
The staff were so polite and nothing was too much trouble. All very clean, excellent breakfast and really comfortable beds.
Jan 21, 2019
Bexley, United Kingdom
Enjoyed Most
Customer service
Kerrie
Jan 21, 2019
Bristol, United Kingdom
Enjoyed Most
Everything immaculate
Other Comments
The total experience from arrival to departure was a joy. Excellent staff food and accommodation
Anne
Jan 21, 2019
Dover, United Kingdom
Enjoyed Most
Comfortable & extremely well equipped room. Particularly impressed by the staff, all of whom were professional, polite and keen to assist guests.
Eve
Jan 19, 2019
Xàbia (Alicante), Spain
Enjoyed Most
Ambience and friendly staff
Other Comments
Appreciated free upgrade when problem with initial room
Roger
Jan 19, 2019
Bristol, United Kingdom
Enjoyed Most
Everything!
Other Comments
We appreciated the courtesy and efficiency of all the staff. The room was immaculate, the breakfast delicious and nothing seemed to be too much trouble. We had a wonderful stay and hope to return.
Christine
Jan 19, 2019
Bristol, United Kingdom
Enjoyed Most
A superb location with a lovely restaurant overlooking Kensington Gardens.
Helen
Jan 18, 2019
Maidenhead, United Kingdom
Enjoyed Most
The staff were extremely helpful and the food was lovely.
William
Jan 17, 2019
Middlesbrough, United Kingdom
Enjoyed Most
Nice bathroom,
very pleasant and helpful staff
Other Comments
Firstly, room small with poor view on main road so paid to,upgrade - room better view still disappointing. Breakfast poor, staff helpful but 2/3 attempts to get breakfast right.
The lobby crowded and noisy while they greeted /hosted some function . Not appropriate atmosphere for 5* hotel for couples, more like a business hotel could hardly walk through for crowd.
Raymond
Jan 17, 2019
North Walsham, United Kingdom
Enjoyed Most
Lovely hotel, brilliant location, very pleasant staff and good food
Susan
Jan 16, 2019
Stafford, United Kingdom
Enjoyed Most
Hotel is fabulous. Staff are lovely and can’t do enough for you. I will definitely be returning
Thomas
Jan 16, 2019
Liverpool, United Kingdom
Enjoyed Most
Close to a bus stop and ease of getting back into london
Other Comments
Staff
Ann
Jan 15, 2019
York, United Kingdom
Enjoyed Most
Friendly staff comfortable bed and pillows. Relaxed atmosphere and enjoyed having the late checkout. A lovely night stay
Lorinda
Nov 29, 2018
Lewes, United Kingdom
Enjoyed Most
everything from the moment we booked, the hotel has been wonderful
Other Comments
Theres nothing to fault here. THE place to stay when in London. Cant wait to get back and start the luxury all over again. PS the breakfast is simply amazing.
caroline
Jan 14, 2019
Beaminster, United Kingdom
Enjoyed Most
A room overlooking the Palace.
Other Comments
For the price, the offering was excellent. Staff couldn’t do more and the quality of the food was terrific.
DENISE
Jan 13, 2019
Swansea, United Kingdom
Enjoyed Most
From check in to out a fantastic stay
Other Comments
The Hotel welcome is so good and your made to feel at home all the staff are so frendley and nothing is too much trouble thanks to you all
Paul
Jan 13, 2019
Reading, United Kingdom
Enjoyed Most
The restaurant and staff
Other Comments
We found room 609 was a bit on the small side. We like the location always taxis at hotel. Bus stop at the hotel 5 minutes to tube station.
thomas
Jan 12, 2019
Edinburgh, United Kingdom
Enjoyed Most
the breakfast, which was very substantial,lots of choice, well cooked and presented
Other Comments
Excellent setting next to Hyde park and only 5 mins walk to the Underground
sheila
Jan 11, 2019
Chester, United Kingdom
Enjoyed Most
breakfast
Other Comments
5*
Graeme
Jan 11, 2019
Stamford, United Kingdom
Enjoyed Most
All the staff were so helpfull and nothing was too much trouble so much so we have re booked for another stay many thanks
Other Comments
The cantonese resturant was excellent we will be returning.
Lisa-marie
Jan 07, 2019
Derby, United Kingdom
Enjoyed Most
The staff and food
Lynn
Jan 07, 2019
KELVEDON HATCH BRENTWOOD, United Kingdom
Enjoyed Most
Quality of the service from very well trained staff
David
Jan 06, 2019
Macclesfield, United Kingdom
Enjoyed Most
Staff are friendly, rooms clean, very good location.
Other Comments
Rooms not sufficiently sound proofed, noisy guests in neighbouring rooms. Very poor atmosphere in main bar.
ANTHONY
Dec 29, 2018
Southampton, United Kingdom
Enjoyed Most
Location
Other Comments
Breakfast was cold.
Jean
Dec 29, 2018
Letchworth Garden City, United Kingdom
Enjoyed Most
Everything. Every member of staff is fantastic. A wonderful hotel.
Sheran
Dec 25, 2018
Waltham Cross, United Kingdom
Enjoyed Most
The whole stay was enjoyable. Checking in/out was easy. Bar and restaurant service exceptional. Good quality food.
Other Comments
Lovely hotel
Kim
Dec 24, 2018
Market Drayton, United Kingdom
Enjoyed Most
Location and Breakfast
Other Comments
All the staff; without exception; were excellent.
John
Dec 22, 2018
Princes Risborough, United Kingdom
Enjoyed Most
Fabulous service
Sharon
Dec 21, 2018
Doncaster, United Kingdom
Enjoyed Most
An excellent hotel and staff that was very good value for money.
Brian
Dec 21, 2018
Bognor Regis, United Kingdom
Enjoyed Most
reception staff excellent - breakfast staff excellent as was the food etc
Ronnie
Dec 21, 2018
Slough, United Kingdom
Enjoyed Most
We have stayed at this Hotel a few times,and just love going back again and again.food is lovely ,staff are so nice and helpful,and as we use the bus all the time,the bus stop is just outside hotel,cant wait for our next trip there.
Other Comments
A lovely 5 star hotel.looking over Kensington Park.
David
Dec 19, 2018
L:eicester, United Kingdom
Enjoyed Most
The beautiful room
Other Comments
Top class cleanliness. Very friendly reception.
Dec 18, 2018
YORK, United Kingdom
Enjoyed Most
Very pleasant atmosphere & located near to tube station. Staff friendly & very helpful. We enjoyed our choice of hotel.
Other Comments
I asked for a VAT receipt but as I booked through Travelzoo as an agent they told me I must obtain one from Travelzoo. Can you help?
Christopher
Dec 18, 2018
Cardiff, United Kingdom
Enjoyed Most
Breakfast
Other Comments
Wonderful staff..Reception at check in..very helpful..lovely view from room ..room amenities..
CHRISTINE
Jun 09, 2018
Ascot, United Kingdom
Enjoyed Most
As above
Other Comments
Great restaurant (Chinese)
Andrew
Jun 09, 2018
Henley-on-Thames, United Kingdom
Enjoyed Most
very plush staff excellent great deal
Other Comments
stay and enjoy right next door to Hyde Park great location
lynne
Jun 06, 2018
Diss, United Kingdom
Enjoyed Most
We have been to quite a few hotels in our time but this ranks as one of the best . The whole experience from start to finish was excellent, the breakfasts merit a special comment as they were among no the best we have had when away. The staff were so friendly & nothing was too much trouble for them. We will definitely be going back in the future.
Other Comments
The tube station was just five minutes away & the number twenty- three bus from Marble Arch drops you right outside the hotel. Our room overlooked Kensington Palace & we enjoyed a walk right through Kensington gardens onto Hyde Park on the Sunday morning.
geoffrey
Dec 18, 2018
Norton, United Kingdom
Enjoyed Most
Good location
Other Comments
Reception staff were really friendly and helpful.
Karen
Dec 18, 2018
Wallingford, United Kingdom
Enjoyed Most
Excellent Service- spacious room
Amanda
Dec 17, 2018
Farnham, United Kingdom
Enjoyed Most
The staff made the staying first class.
Beautiful food and excellent wines.
Other Comments
Great location to enjoy the high street and Kensington Gardens.
The weekend was so Christmassy and lovely
Doreen
Dec 17, 2018
LondonLondon, United Kingdom
Enjoyed Most
Room service
Abigail
Dec 17, 2018
Cannock, United Kingdom
Enjoyed Most
Staff, room & location
Other Comments
This is a great 5 star hotel with service to match
Jon
Dec 17, 2018
Upminster, United Kingdom
Enjoyed Most
Very nice room, great bathroom. Excellent service from reception, friendly. Also staff in Bertie’s bar on Saturday evening very helpful and friendly. Breakfast is great and the staff in the restaurant are lovely
Donna
Dec 17, 2018
Swaffham, United Kingdom
Enjoyed Most
location; service
Almira
Dec 17, 2018
Los Angeles, CA, USA
Enjoyed Most
location, nice staff
Isobel
Dec 16, 2018
Rowlands Castle, United Kingdom
Enjoyed Most
Room immaculate, great view of Kensington Palace/ grounds . Room Service Breakfast staff superb.
Joanna
Dec 15, 2018
Banbury, United Kingdom
Enjoyed Most
The view from our room and breakfast.
Other Comments
The staff were all more than first class. Everything was really great. THANK YOU.
Stephen
Dec 14, 2018
Staunton, United Kingdom
Enjoyed Most
Service and location. Toiletries and robe and slippers v. Good. Bed very comfortable. Breakfast delicious.
Other Comments
Looking forward to going back
Elisa
Dec 14, 2018
Dorking, United Kingdom
Enjoyed Most
Concierge service was impeccable, all staff were friendly service was excellent
Patricia
Dec 14, 2018
bridgend, United Kingdom
Enjoyed Most
Fantastic staff
Richard
Dec 11, 2018
Nottingham, United Kingdom
Enjoyed Most
Lovely hotel and a great location. Breakfast buffet on Sunday was very good.
Alexandra
Dec 11, 2018
Plymouth, United Kingdom
Enjoyed Most
For a 5 star hotel it's very good value for money
( with Travelzoo ).The Saturday evening meal was excellent .Very reasonable price.
Linda
Dec 10, 2018
Brentwood, United Kingdom
Enjoyed Most
Large clean rooms. Pleasant staff and good breakfast choice.
Elaine
Dec 10, 2018
Blackpool, United Kingdom
Enjoyed Most
quality breakfast and location
Elin
Dec 09, 2018
Cwmann, United Kingdom
Enjoyed Most
Friendly service
Angela
Dec 09, 2018
Whitehaven, United Kingdom
Enjoyed Most
very comfortable bed, excellent breakfast.
Other Comments
easy access to internet
Philip
Dec 09, 2018
Hengoed, United Kingdom
Enjoyed Most
Meal in the Chinese Restaurant on the 10 th Floor
But overall it was a good experience
Helpful staff spacious room great location
Irene
Dec 09, 2018
BeithBeith, United Kingdom
Enjoyed Most
The staff really look after you make your stay enjoyable and special
Other Comments
Welcome cocktail and breakfast was lovely - lovely views of london
charise
May 15, 2018
Romford, United Kingdom
Enjoyed Most
Really nice friendly, helpful staff
Other Comments
Great location
Frances
May 15, 2018
DerbyDerby, United Kingdom
Other Comments
The staff were wonderful.
Milton
May 15, 2018
Northampton, United Kingdom
Enjoyed Most
The little touches, they made our stay extra special.
Other Comments
Brilliant location on the edge of Hyde park.
Shaun
May 14, 2018
Ipswich, United Kingdom
Enjoyed Most
Everything
John and Yvonne
May 14, 2018
Worthing, United Kingdom
Enjoyed Most
The friendliness and efficiency of the staff when we checked in and out. Anna and Arron (?) are a definite assets.
Other Comments
Most of the breakfast is self-service and the choice excellent. For the cooked items the choice is quite good although the food could be hotter and the bread upon which much of it served should be cooked longer. The eggs were delicious. The negative thing was the waiter service which was appalling. There seemed to be multiple layers of command so trying to get a tea refill was almost impossible. When we finally corralled someone and received our drinks the unpleasant woman who was apparently our waitress told us off for not going through her. Since she never once came to ask how our breakfast was and whether we needed anything else I don't know how she expected us to contact her. She never once smiled, said good morning or treated us with the civility one would expect.
Anne
Dec 08, 2018
Windsor, United Kingdom
Enjoyed Most
Lovely service and staff very friendly and helpful. Great deal and value for money
jeffrey
Dec 08, 2018
Swansea, United Kingdom
Enjoyed Most
Very polite we coming staff,from arriving at entrance to ascorting me to my room, all done with ease.
Other Comments
Sadly I wasn't offered the cocktails on arrival
Catherine
Dec 08, 2018
Cape Town, South Africa
Enjoyed Most
The professionalism of the staff was outstanding. We were warmly greeted at check in and the waiters in the restaurant were all welcoming and obviously well trained. What a difference that makes!
Other Comments
Our Travel Zoo deal was amazing. Included in the price was an excellent breakfast as well as a cocktail on our first evening. The hotel was immaculate, our room comfortable and spacious and it was ideally situated for walking to Kensington Palace, the Science and Natural History museums. We couldn't fault the whole experience.
Robert
Dec 07, 2018
Dorchester, United Kingdom
Enjoyed Most
Exceptional service and clean - great location.
Catherine
Dec 07, 2018
Boynton Beach, FL, USA
Enjoyed Most
Everything, room was excellent very clean with a great view down Kensington High Street, breakfast was great big choice, staff friendly & very helpful.
Other Comments
Stephanie on reception gave outstanding service, our room wasn’t quite ready when we arrived at 2:30 so we were offered complimentary tea & coffee if we wished to wait or luggage storage if we didn’t, we chose to wait in the comfortable lounge chairs in the reception area & our hot beverages came with 2 lovely biscuits each, very relaxing. Stephanie the French lady was outstanding.
KIM
Dec 06, 2018
MARKET HARBOROUGH, United Kingdom
Enjoyed Most
The food was very good and the staff in the restaurant were particularly helpful about my gluten free dietary restriction. Reception and concierge were also very helpful. Nice Penhaligons toiletries in the room.
Amanda
Dec 06, 2018
East Grinstead, United Kingdom
Enjoyed Most
Fantastic Chinese restaurant on the 10th floor
Breakfast overlooking Kensington Palace
Ian
Dec 05, 2018
Milton Keynes, United Kingdom
Enjoyed Most
All round experience was great
Other Comments
Reception staff where very pleasant
David
Dec 03, 2018
Hornchurch, United Kingdom
Enjoyed Most
The breakfast and cocktails
Peter
Dec 02, 2018
WeymouthWeymouth, United Kingdom
Enjoyed Most
The warm welcoming and helpful staff in all areas of the hotel
Josephine
Dec 02, 2018
Salisbury, United Kingdom
Enjoyed Most
Breakfast
Other Comments
Fantastic location
Emily
Dec 01, 2018
Plymouth, United Kingdom
Enjoyed Most
The whole package was just lovey. It was the eve of my wife’s birthday and she thoroughly enjoyed the occasion, thank you
Other Comments
Arguably the best hotel we have had the pleasure to stay in.
Michael
Nov 30, 2018
Liverpool, United Kingdom
Enjoyed Most
Cocktail Bar
Other Comments
Very good quality cocktails and breakfast. The room was a bit more typically 4 star though, eg no walk in shower, only over bath
Stephen
Nov 29, 2018
Alton, United Kingdom
Enjoyed Most
Location .breakfast .dinning a little mean .on the potion size.for the amount .of money charging considering there are a lot off reasonable restaurants close by
Nov 28, 2018
tyldesley, United Kingdom
Enjoyed Most
Staff who served our evening meal were top notch.
Cocktails were great, too.
J
Nov 28, 2018
peterborough, United Kingdom
Enjoyed Most
Great breakfast lots of variety
Other Comments
Perfect location
Linda
Nov 27, 2018
Macclesfield, United Kingdom
Other Comments
Stayed in King size room on first night, unfortunately could not have same room for our full stay. Shower separate plus room bigger
Clare
Nov 27, 2018
Magherafelt, United Kingdom
Enjoyed Most
Everything - couldn't fault it.
Catherine
Nov 26, 2018
St Ives, Cambs, United Kingdom
Enjoyed Most
Location superb ... very helpful and pleasant staff.. def would use again
Other Comments
Perfect for Mahik next door!!
Jason
Nov 26, 2018
Nottingham, United Kingdom
Enjoyed Most
Front desk service
K
Nov 25, 2018
London, United Kingdom
Enjoyed Most
It was a friendly, professional hotel and everything was as a good hotel should be.
Other Comments
Very convenient for visiting Royal Albert Hall or Natural History Museum. They also serve excellent cocktails in Bertie's Bar.
Patricia
Nov 25, 2018
Evesham, United Kingdom
Enjoyed Most
Rooms and breakfast
Other Comments
Friendly and efficient staff
Bernice
Nov 25, 2018
ManchesterManchester, United Kingdom
Enjoyed Most
Location
Other Comments
Staff were charming, very friendly and helpful
Susan
Nov 25, 2018
Belper, United Kingdom
Enjoyed Most
Our second time at the hotel and everything as good as we remembered.
Other Comments
Hope you will offer the same amazing deal next year.
Bob
Nov 25, 2018
Upminster, United Kingdom
Enjoyed Most
5* luxury with very attentive staff
Other Comments
First class hotel in every aspect - great room- great staff - great location - great breakfast
Philip
Nov 24, 2018
Stockport, United Kingdom
Enjoyed Most
Breakfast
Other Comments
Great hotel - real 5 star service
garry
Nov 22, 2018
Daventry, United Kingdom
Enjoyed Most
lovely food and service
June
Nov 22, 2018
Liskeard, United Kingdom
Enjoyed Most
Service with a smile
Graeme
Nov 22, 2018
Stamford, United Kingdom
Enjoyed Most
location Breakfast friendly staff
Michael
Nov 21, 2018
HULL, United Kingdom
Enjoyed Most
Position of hotel
Sheila
Nov 21, 2018
Taunton Somerset, United Kingdom
Enjoyed Most
A good night's sleep followed by an excellent breakfast
Other Comments
Not a great view from the bedroom I had. The complimentary Bloody Mary was very well received!
Nick
Nov 21, 2018
Faringdon, United Kingdom
Other Comments
Lovely staff, great breakfast, comfortable rooms
sue
Nov 19, 2018
Hemel Hempstead, United Kingdom
Enjoyed Most
The location was spot on and the staff delivered exceptional customer service.
Gillian
Nov 19, 2018
Ryde, United Kingdom
Enjoyed Most
Friendly polite staff
Claudia
Nov 19, 2018
Londo, United Kingdom
Enjoyed Most
It had a lovely relaxed feel, the staff were extremely attentive and the breakfast was first class
Carol
Nov 19, 2018
Preston, United Kingdom
Enjoyed Most
Friendly welcome. Not treated any different because using Travelzoo Voucher ( can happen in some hotels). Wonderful breakfast.
Other Comments
Very useful having bus stop right outside hotel if needed. Very quiet even on first floor room
Brenda
Nov 19, 2018
Guildford, United Kingdom
Enjoyed Most
The friendly staff & location
Other Comments
Excellent hotel with very friendly staff and very good location for both walking or taking bus (bus stop just just outside hotel) or underground to locations all over London as well Hyde Park next to the hotel
Peter
Nov 19, 2018
Stevenage, United Kingdom
Enjoyed Most
Location, perfect
Other Comments
Carpet in room had quite a few stains. Rest of room spotless.
Nov 19, 2018
Hertfordshire, United Kingdom
Enjoyed Most
The staff at the hotel made the visit exceptional, lovely hotel and very comfortable rooms.
Colin
Nov 19, 2018
Hemel Hempstead, United Kingdom
Enjoyed Most
Friendly reception staff. Great breakfast!!
PARAMJIT
Nov 19, 2018
Nottingham, United Kingdom
Enjoyed Most
The staff was wonderful and we loved being close to the park.
Kimberly
Nov 17, 2018
Los Angeles, CA, USA
Enjoyed Most
Rooms clean first night beds turned down and water left for us (second night nothing) Breakfast was 9 out of 10. Nice looking over the park. Completely cocktail a nice touch,been nicer if there was a lift to bar without having to be taken in the back way.
Other Comments
The atmosphere was really flat afternoon tea was really poor value .We rang down for help in sorcery a wheelchair as I was in pain with my illness we wasted over three hours for them to get back to us BUT IT DID NOT HaPPEN, very disappointing.
Stacy
Nov 16, 2018
Kempston, United Kingdom
Enjoyed Most
Great breakfast selection
Beverley
Nov 16, 2018
Leamington Spa, United Kingdom
Other Comments
Exceptional room for London. Very good breakfast service.
Peter
Nov 16, 2018
Grange-over-Sands, United Kingdom
Enjoyed Most
Location
alistair
Nov 15, 2018
Weston-super-Mare, United Kingdom
Enjoyed Most
Nice rooms
graham
Nov 14, 2018
Swindon, United Kingdom
Enjoyed Most
Being close to amenities
Martin
Nov 13, 2018
Bristol, United Kingdom
Enjoyed Most
All of it. Wonderful spacious room, fabulous bar with cocktails and first class breakfast
Other Comments
Looked after by all the staff, nothing too much trouble for them
Sandra
Nov 12, 2018
Porthmadog, United Kingdom
Enjoyed Most
Location perfect right next to Kensington Palace and parks, near to shopping in Kensington, near to tube and all aspects of hotel service were first class.
Carol
Sep 29, 2018
Steeton, United Kingdom
Enjoyed Most
Location
Other Comments
The staff were very friendly and professsional.
James
Sep 25, 2018
Bearsden, United Kingdom
Enjoyed Most
great service
lei
Sep 10, 2018
Charleston, SC, USA
Enjoyed Most
The whole experience from breakfast to dinner
Other Comments
Lovely hotel. Cant wait to go back
graeme
Sep 10, 2018
Seaham, United Kingdom
Enjoyed Most
Staff were very friendly and helpful. Service was excellent. Quality of restaurant food, breakfast and bar was brilliant.
Richard
Aug 24, 2018
Manchester, United Kingdom
Enjoyed Most
We enjoyed the service, hospitality, food and drink, ideal for our wellbeing. Good location, quite central.
Other Comments
Excellent service, from all of the staff, at the Royal Garden Hotel.
Veronica
Aug 04, 2018
Newport, United Kingdom
Enjoyed Most
excellent breakfast and location
CAROLE
Aug 04, 2018
HALIFAX, United Kingdom
Enjoyed Most
The staff went above and beyond to accommodate us
Other Comments
We were all extreamily overwhelmed with the service, the rooms and the breakfast.
Michele
Aug 02, 2018
Helston, United Kingdom
Enjoyed Most
Excellent staff. Excellent location.
michelle
Jul 31, 2018
Grafton, OH, USA
Enjoyed Most
Breakfast was fabulous
Other Comments
Great location and friendly staff
John
Jul 31, 2018
Stanford, United Kingdom
Enjoyed Most
Ambiance and cocktails. Service in restaurant and Berties Bar was great .
Other Comments
Please give a special thanks to Gina on the front desk. She was so pleasant, friendly, professional and an absolute credit to your Establishment. She deserves a special mention.
Michelle
Jul 30, 2018
Skelmersdale, United Kingdom
Enjoyed Most
Professional efficient and friendly staff. Beautifully appointed rooms. Fabulous food and service. Ideally and conveniently located for our travel plans.
Other Comments
This hotel was superb value for the money we paid. It far exceeded our expectations. We would certainly visit this hotel again and use Travel Zoo too. Thankyou so much for making our trip perfect
Stella
Jul 30, 2018
Preston, United Kingdom
Enjoyed Most
Attention to detail, staff were lovely and cocktails amazing
penny
Jul 29, 2018
HelstonHelston, United Kingdom
Enjoyed Most
The staff were exceptionally friendly and helpful, from the moment we arrived to the day we left they treated us like valued friends. The location, of course, is amazing - 10 steps from Kensington Gardens.
Richard
Jul 28, 2018
Eastbourne, United Kingdom
Enjoyed Most
Breakfast
Other Comments
All staff friendly and helpful. Very welcoming.
Mary
Jun 11, 2018
Alton, United Kingdom
Enjoyed Most
Area, position.all round experance
Ronald
Jun 11, 2018
Dunmow, United Kingdom
Enjoyed Most
The location was great, the hotel itself was really nice as were the staff. The restaurant food was amazing and very reasonably priced we thought.
Other Comments
Our only problem was our room was made up for one for some reason, so it was a bit of a disappointing arrival, but it was remedied. The internet based tv Service went down in our room at one point and took a lot of fiddling about to get sorted. Eventually we dismounted the tv to get the power lead out to force a reboot. The staff did offer to send someone to look, but we were already in bed. Behind the tv it looked as if it had never been cleaned with a really thick layer of dust over everything, which wasn’t very pleasant. None of these things were a deal breaker though and we would happily return, when we told staff about these things on our departure they did seem genuinely sorry.
Rachel
Jul 23, 2018
Ipswich, United Kingdom
Enjoyed Most
The staff were excellent. Very professional and helpful.
Amanda
Jul 23, 2018
Kettering, United Kingdom
Other Comments
Couldn’t fault this hotel. Friendly staff, excellent food. Would definitely use again
suzanne
Jul 22, 2018
Albrighton, United Kingdom
Enjoyed Most
It's location is fantastic, we walked almost everywhere. The staff were all friendly and very professional, we had a great time.
Richard & Lyn
Jul 14, 2018
Hereford, United Kingdom
Enjoyed Most
Location,breakfast and travelzoo deal.
James
Jul 14, 2018
Hockley, United Kingdom
Enjoyed Most
Staff are consistently helpful and attentive without being invasive. The food in Bertie's Bar is beautifully cooked and delicious. They upgraded our room which was a treat and large for a central London hotel room.
Other Comments
4th time I've stayed here and can't wait to go again!
patricia
Jul 12, 2018
Rochester, United Kingdom
Enjoyed Most
The Breakfast options were excellent.
Other Comments
Location was very good for public transport, bus stop right outside the hotel and tube station a short stroll away.
Keith
Jul 11, 2018
Ipswich, United Kingdom
Enjoyed Most
Situation
Marilyn
Jul 05, 2018
Newcastle upon TyneNewcastle upon Tyne, United Kingdom
Enjoyed Most
Excellent breakfast and standard of food overall was excellent.
Other Comments
Good location, service and food but found the beds not that comfortable.
Lisa
Jun 24, 2018
Wirral, United Kingdom
Enjoyed Most
Firstly the reception check in lady Gina was excellent, very polite and helpful, showed us to the rooms, explained the services offered in the hotel. The special treat of the birthday of chocolates brought to the bedroom was very unexpected. The evening meal in the Park Terrace restaurant was really great, the Italian waiter couldn't have been better, the food quality perfect, so really everything about the stay exceeded our expectations.
Other Comments
The quality of ALL the staff make the hotel a very good 5* hotel which is well worth visiting & staying.
Eamonn
Jun 19, 2018
wrexham, United Kingdom
Enjoyed Most
very generous breakfast all freshly prepared
rooms well serviced
Margaret
Jun 19, 2018
Bournemouth, United Kingdom
Enjoyed Most
Location/Food/Cocktails
Other Comments
Everyone was very pleasant and went out of their way to assist you.
Elaine
Jun 19, 2018
SHREWSBURY, United Kingdom
Enjoyed Most
Staff were excellent
Other Comments
Rooms a little tired & a little draughty around windows / pillows were very soft - bedding generally looked very “worn” / towels excellent.
Lynda
Jun 18, 2018
Hythe, United Kingdom
Enjoyed Most
Location, location, location
Other Comments
Wonderful hotel, with 5 star staff.
Laila
Jun 17, 2018
Stuart, FL, USA
Enjoyed Most
Exceptional customer service
CA
Jun 16, 2018
Powys, United Kingdom
Enjoyed Most
Staff attitude, cleanliness and location.
Other Comments
Rooms fairly small but well equipped.
Michael
Jun 16, 2018
ThatchamThatcham, United Kingdom
Enjoyed Most
Very nice food. Relaxed hotel.
Ann
Jun 16, 2018
Crawley, United Kingdom
Enjoyed Most
Cleanliness
Keith
May 14, 2018
Bath, United Kingdom
Other Comments
I stayed there many years ago and standards have not dropped
Geraldine
May 13, 2018
Hackbridge, United Kingdom
Enjoyed Most
Everything!!! Great location as we were going to th Royal Albert Hall in the evening and in the morning we had a walk in Kensington Gardens. Also the fact we could check in at 2pm and check out at 12pm. We loved the cocktails which we enjoyed before we went out in the evening. All in all a great experience!
Mary
Jun 15, 2018
Southampton, United Kingdom
Enjoyed Most
Convenient location for where we needed to be.
Other Comments
Staff very helpful and obliging.
Frederick
Jun 15, 2018
Milton Keynes, United Kingdom
Enjoyed Most
The service is really excellent and the view overlooking Kensington Palace is quite special.
GINNY
Jun 15, 2018
COLCHESTER, United Kingdom
Enjoyed Most
Service and situation
julia
Jun 14, 2018
Henley-on-Thames, United Kingdom
Enjoyed Most
All the staff were very helpful and friendly without fussing too much. We had cocktails at Bertie’s Bar and dinner at the Park Terrace restaurant.
Breakfast was served to our table which makes a pleasant change these days.
The reason for the visit was a birthday celebration and when we arrived in the room there was a plate of chocolates with a happy birthday message!
Other Comments
Although I have had meals at the Park Terrace restaurant a few times (all excellent) I haven’t stayed overnight at the hotel before. The room was a good size for a central London hotel and had a window seat with a view out over Kensington Palace gardens. The location is perfect and while we were there we visited Kensington Palace. For those interested in shopping there are plenty shops close by, including the antique shops in Church Street, and the No 10 bus right outside the hotel will take you to Oxford Street if you want the larger department stores.
This Travelzoo deal was excellent value for money and I would definitely recommend it.
Maire
Jun 13, 2018
London, United Kingdom
Enjoyed Most
Staff are superb - courteous and efficient. Bertie's bar ambience is soothing, comfortable and has excellent bar snacks beautifully cooked and presented.
Other Comments
Comfortable beds. Lots of "goodies" in the room e.g.towelling robes and slippers, shower gel, body lotion etc. Extensive breakfast menu - wide variety of food available. Definitely deserves it's 5 stars
patricia
Jun 13, 2018
Rochester, United Kingdom
Enjoyed Most
Oh my god,what a fantastic stay did we have,everything was just perfect,we want to go again but for longer,food out of this world,and to top it all we had breakfast with the Aussies Cricket Team 6XXXXXX
Other Comments
Staff excellence,food excellence,accommodation excellance
David
Jun 13, 2018
Leicester, United Kingdom
Enjoyed Most
very pleasant staff and excellent breakfast
Other Comments
good location for west London
Peter
Jun 13, 2018
Newton AbbotNewton Abbot, United Kingdom
Enjoyed Most
Everything, the staff were very professional and also friendly and very helpful. The breakfast was excellent too. I hope that you have another offer because I would definitely like to enjoy the experience again.
Ann
Jun 12, 2018
Wircester, United Kingdom
Enjoyed Most
Lovely comfortable room and terrific breakfast
Other Comments
The staff are lovely. Really engaged with you and so efficient. Very impressed.
Sheran
Jun 12, 2018
Cheshunt, United Kingdom
Enjoyed Most
Breakfast
Other Comments
Very helpful & attentive staff
Angela
Jun 12, 2018
Uttoxeter, United Kingdom
Enjoyed Most
Cocktails and location!
Nicholas
Jun 11, 2018
Bognor Regis, United Kingdom
Enjoyed Most
Breakfast and brilliant staff
JOHN
Jun 11, 2018
DEREHAM, United Kingdom
Enjoyed Most
Fantastic service
Other Comments
Staff were wonderful
Jason
Jun 11, 2018
Coventry, United Kingdom
Enjoyed Most
The setting and service was brilliant. The staff were extremely pleasant and helpful and the location was perfect with the Tube station very close. The room was clean and comfortable and the breakfast was delicious. Definitely will be returning there.
Valerie
Jun 11, 2018
Chippenham, United Kingdom
Enjoyed Most
Ideal location and friendly staff made it a most enjoyable stay.
Stephen
Jun 11, 2018
Guernsey, United Kingdom
Enjoyed Most
Location. Friendliness of Staff. Cleanliness. In fact, everything !!!!
Other Comments
Rooms were very spacious and clean - although a personal choice I thought the pillows were rather on the soft side - I could have done with 3 pillows but I am sure if I asked at Reception it wouldn't have been a problem to sort out.
Kerrie
Jun 05, 2018
Doncaster, United Kingdom
Enjoyed Most
Great location, excellent breakfast and very reasonable deal price
Other Comments
Reception very hectic but efficient staff
Dwynwen
Jun 05, 2018
Bangor, United Kingdom
Enjoyed Most
Cocktail bar
Paul
Jun 05, 2018
Broxbourne, United Kingdom
Enjoyed Most
The service we recieved.
Other Comments
Staff couldn't do enough for us. Made myself and my girlfriend very welcome.
Neil
Jun 05, 2018
London, United Kingdom
Enjoyed Most
Service
Other Comments
Top class, five star treatment from all the staff at this hotel.Fantastic visit!
Anne
Jun 04, 2018
Colwyn Bay, United Kingdom
Enjoyed Most
Customer Service
Nicholas
Jun 04, 2018
Milton Keynes, United Kingdom
Enjoyed Most
The complimentary Manhattan cocktail!
Other Comments
Very friendly staff, lovely room.
Gillian
Jun 04, 2018
New Milton, United Kingdom
Enjoyed Most
The location and high standard of service and choice at breakfast
Other Comments
We were celebrating a wedding anniversary and on checking in we were congratulated, then,later on, chocolates were delivered to our room and we were given a beautifully presented dessert with our dinner. A wonderful choice for breakfast too.
Linda
Jun 04, 2018
St AlbansLondon Colney, United Kingdom
Other Comments
Brilliant staff so friendly and welcoming
Graham
Jun 04, 2018
Tunbridge Wells, United Kingdom
Enjoyed Most
Everything
Other Comments
The room was very comfortable. I was expecting a Queen Size bed in a Queen Room as it stated. The bed was a King size, but still acceptable.
S S M
Jun 04, 2018
York, United Kingdom
Enjoyed Most
Friendly staff. Great location.
S
Jun 03, 2018
Newport, United Kingdom
Enjoyed Most
This was a great deal. We liked the location and enjoyed our meal in the Park Terrace restaurant.
Joyce
Jun 03, 2018
LEE on SOLENT, United Kingdom
Enjoyed Most
Amazing location for the Royal Albert Hall
Susan
Jun 02, 2018
Faversham, United Kingdom
Enjoyed Most
all of it
Other Comments
I wish we could have stayed for more than one night
Nicola
Jun 01, 2018
Mexborough, United Kingdom
Enjoyed Most
Good service,great location
diane
Jun 01, 2018
Solihull, United Kingdom
Enjoyed Most
Comfortable beds and Berties Bar
Andrew
Jun 01, 2018
Fleet, United Kingdom
Enjoyed Most
Discreet, attentive and timely with service
Other Comments
Great location and service from the staff
Nancy
May 30, 2018
Montclair, NJ, USA
Enjoyed Most
Handy location. Good breakfast and great view from dining room. Frequent bus to central London outside hotel
Arlette
May 29, 2018
Belfast, United Kingdom
Enjoyed Most
The location, friendly staff and lovely surroundings
Other Comments
Very friendly and helpful staff
Wendy
May 29, 2018
Redditch, United Kingdom
Enjoyed Most
Location and service
Other Comments
Fantastic hotel, staff very accommodating and location is fabulous
Natasha
May 29, 2018
Biceste, United Kingdom
Enjoyed Most
Everything
Dr Emad
May 29, 2018
Southport, United Kingdom
Enjoyed Most
The Chinese restaurant
JOANNE
May 29, 2018
Ipswich, United Kingdom
Enjoyed Most
Nice location in London
Other Comments
The welcome was exceptional - Andreea, the receptionist, saw us waiting and dealt with us immediately. She was friendly, helpful, knowledgeable and efficient and took us up to our room
Peter
May 28, 2018
Manchester, United Kingdom
Enjoyed Most
Position and friendly attentive staff.
Other Comments
Service couldn't be faulted. Breakfast delicious with great choice.
Stephen
May 28, 2018
Pulborough, United Kingdom
Other Comments
The staff were very helpful especially David on the concierge desk
David
May 28, 2018
Basingstoke, United Kingdom
Enjoyed Most
Excellent service, fab breakfasr and great location next to Kensington gardens and near tube station.
Linda
May 28, 2018
Rickmansworth, United Kingdom
Enjoyed Most
All staff were extremely helpful and they very kindly upgraded us to a twin room at no charge.
Other Comments
I have only superlatives to say about this hotel. We really enjoyed our stay and would definitely go back.
Isabel
May 28, 2018
Wimborne, United Kingdom
Enjoyed Most
The staff were very friendly and welcoming upon arrival. We were shown to our room once we collected our key and nothing was too much trouble!
Other Comments
Brilliant hotel in a central location. Would definitely recommend
Amy
May 27, 2018
Worthing, United Kingdom
Enjoyed Most
Apart from the stunning location luxury room first class food the best of all is the amazing care every single member of staff gives you never been made so welcome.
Neil
May 27, 2018
Ipswich, United Kingdom
Enjoyed Most
This is a decent 5 star with a business focus. Don't expect a 'Grand Hotel' like Claridges. It is however horses for courses and the location on Kensington High Street and not far from a tube station makes this a good choice.
There are lots of staff and the room service etc. is excellent. The room was very good and better than the Savoy of the same grade. Very good rainfall shower.
The breakfast was very good as was the food from the room service menu.
Other Comments
In all honesty I can't think of a downside
Kane
May 26, 2018
Exeter, United Kingdom
Enjoyed Most
cocktail and breakfast
Other Comments
Perfectly situated for exploring London and always welcoming.
June
May 26, 2018
Reading, United Kingdom
Enjoyed Most
The breakkfast was the best we have had at any hotel we have stayed in
Other Comments
We had such a genuine welcome from Melissa and she was extremely helpful. All the staff were very attentive.Our room was a little dissapointing as it was very cramped and only equipped for one person. We had stayed at Royal Garden five years ago in a better room but we still enjoyed the experience
Pauline
May 26, 2018
Templecombe, United Kingdom
Enjoyed Most
Ease of check in. Attentivity of staff. We went on a deal and felt it was excellent value. Lovely breakfast included
Other Comments
We were in a room over Kensington HIgh Street and it was noisy at night. We stayed in a Millennium nearby a few nights later and it made us appreciate just how thoughtfully designed the rooms are. Plenty of lighting, magnifying shaving / make up mirror, bathrobes etc and the room and bathroom were spotlessly clean. Would definitely recommend and we would go again on a deal
Gina
May 26, 2018
Loughton, United Kingdom
Enjoyed Most
Oh everything
Cocktails Breakfast
Other Comments
A lovely Breakfast
Hot served at table
Lots of fresh fruit on cold buffet
All staff very helpful with smiles on their faces
Margaret
May 26, 2018
Romsey, United Kingdom
Enjoyed Most
The position, the friendly staff overall lovely
kate
May 26, 2018
Wimborne, United Kingdom
Enjoyed Most
Position and helpful staff
Other Comments
Staff were exceptional
Fiona
May 25, 2018
Halesworth, United Kingdom
Enjoyed Most
The attentiveness of the staff and the spotless bedroom.
Other Comments
The staff generally were very helpful and friendly. The breakfast was good value for money and the waiting staff, especially Gabon were outstanding. Would thoroughly recommend.
Leigh
May 25, 2018
Waterlooville, United Kingdom
Enjoyed Most
Very friendly and helpful staff
Other Comments
We had a great view over Kensington Gardens.
Robert
May 25, 2018
High Wycombe, United Kingdom
Enjoyed Most
Service location rooms
Other Comments
Dry enjoyable break
Vera
May 25, 2018
Canterbury, United Kingdom
Enjoyed Most
The inclusive cocktail
Other Comments
We stayed in a room on the road side of the hotel. Despite double glazing, the traffic could still be heard throughout the night
WILLIAM
May 24, 2018
DENBIGH, United Kingdom
Other Comments
Excellent and will hope to return on a similar deal.
paul
May 17, 2018
Shrewsbury, United Kingdom
Enjoyed Most
Everything was Fantastic
Other Comments
The King sized bed is amazing
garry
May 17, 2018
Daventry, United Kingdom
Enjoyed Most
The view
Other Comments
Expensive parking with NCP
JANET
May 16, 2018
Rickmansworth, United Kingdom
Enjoyed Most
Opulence, location and excellent offer from travel zoo
Dr Emad
May 16, 2018
Lechlade, United Kingdom
Enjoyed Most
Friendliness - Value for money was exceptional and the location was perfect (we actually got to see Harry and Meghan very close up !!!!)
Other Comments
We were upgraded to a larger bedroom. The bedroom was well stocked with lovely touches such as bathrobes, slippers, free water, luxurious bed and pillows, tea and coffee. Excellent breakfast - very relaxing - right next to Kensington Gardens and lots of bars and restaurants and a bus stop right outside. The 'free' cocktail voucher was very enjoyable, served by a very nice waiter who took time to introduce himself and talk with us for a while. The cocktails were delicious. Fantastic two days - thankyou.
Jeanne
May 24, 2018
Daventry, United Kingdom
Enjoyed Most
The art work
pauline
May 23, 2018
Worthing, United Kingdom
Enjoyed Most
View of Kensington Garden
Lyn
May 23, 2018
Canterbury, United Kingdom
Enjoyed Most
Wonderful location with a lovely view of Hyde Park. Very comfortable room and great turn down service. Check in and out was great. Always easy to get a car. Easy access to public transportation. Great shower/bathtub. Loved all of it.
Other Comments
The only negative was my interaction with the concierge. I asked if they had any suggestions on where to watch the royal wedding and they were entirely unhelpful, which seemed crazy to me since it was such a huge deal with events all over town. He said he'd check on some things and get back to me but never did. Another time I asked about getting to the airport and they said cab or car service was my only option, which was untrue. These both seem like things they should have been prepared to easily answer and I was disappointed because everything else about the hotel was superb!
Hillary
May 23, 2018
Seattle, WA, USA
Enjoyed Most
Fabulous hotel in a great location.
Other Comments
The staff were exceptional and nothing was too much trouble. We can't wait to return.
Diana
May 22, 2018
Stafford, Staffordshire, United Kingdom
Enjoyed Most
All the staff were excellent, good service lovely hotel
Neal
May 22, 2018
Halesowen, United Kingdom
Other Comments
Ambience/Atmosphere I would have marked higher but there was a group of football players in Bertie's bar using very choice language. We had one drink and left, it was a shame as the bar was lovely and comfortable.
Debra
May 21, 2018
Billingshurst, United Kingdom
Enjoyed Most
staff, location and rooms
neil
May 21, 2018
Haverfordwest, United Kingdom
Enjoyed Most
Nice large airconditioned rooms, breakfast.
Niall
May 21, 2018
Hartfield, United Kingdom
Enjoyed Most
It’s location is awesome
Philip
May 21, 2018
Milton Keynes, United Kingdom
Enjoyed Most
The location is great. The room has everything you need with a very comfortable bed. We had a nice outlook overlooking Kensington Gardens. Breakfast was superb as well. Very happy to
return again in the future.
Neal
May 21, 2018
Watford, United Kingdom
Enjoyed Most
The location as we had tickets for the Royal Albert Hall but it was all great!
Other Comments
A lovely welcome including a third welcome drink for a friend that was with us. The staff were helpful even allowing us views from the restaurant that wasn't open yet for the evening.
Janet
May 20, 2018
Ashford, United Kingdom
Enjoyed Most
Location, facilities and breakfast was varied and good.
Mandy
May 20, 2018
London, United Kingdom
Enjoyed Most
Friendly staff. Nice atmosphere
Michael
May 19, 2018
Robertsbridge, United Kingdom
Enjoyed Most
Good quality hotel with nice rooms, good restaurant and friendly service. Excellent location next to the palace gardens.
John
May 18, 2018
Chelmsford, United Kingdom
Other Comments
Excellent view from room. Excellent gym.
Maria
May 17, 2018
Coventry, United Kingdom
Enjoyed Most
professional staff, very helpful and courteous. good location and facilities
Other Comments
would definitely stay there again
Valerie
May 17, 2018
Berkhamsted, United Kingdom
Enjoyed Most
Room was large and had plenty of light.
denise
May 17, 2018
storrington, United Kingdom
Other Comments
Excellent friendly staff and great cocktails.
David
May 17, 2018
Epsom, United Kingdom
Enjoyed Most
Helpful, friendly staff.
Nicholas
May 12, 2018
Harpenden, United Kingdom
Enjoyed Most
The location. Absolutely fantastic
Other Comments
Delicious breakfast with a view
Emma
May 11, 2018
London, United Kingdom
Enjoyed Most
View from bedroom over Kensington Gardens.
Other Comments
5 star plus at every point. Superb breakfasts, top quality bedroom and bathroom fittings and always someone close at hand pleased to help you. For a 52nd wedding anniversary it was luxury all the way and we enjoyed the complimentary chocolates with the anniversary welcome note. Thank you Travelzoo and Royal Garden Hotel. We will be back.
kevin
May 10, 2018
Sandwich, United Kingdom
Enjoyed Most
Location and staff where excellent
Other Comments
The hotel is 5* but i was underwhelmed by the size of the room and standard of the hotel room seemed a little dated plus the hot breakfast buffet resembled Premier Inn standard instead of 5*.
Ive also complained to Travelzoo about the misleading cocktail offer !
Ive never stopped in a 5* hotel and i was just expecting more luxury and little 5* touches.
Nic
May 10, 2018
Sutton Coldfield, United Kingdom
Other Comments
Lovely clean room with view over the park.
Daniel
May 07, 2018
Gloucester, United Kingdom
Enjoyed Most
Superb breakfast - very polite and helpful staff all throughout the hotel - very comfortable bed room with lots of luxurious extras e.g. bath robes,slippers, quality shower gel etc.- quiet , atmospheric bar on a mezzanine floor. A delightful experience all round
Other Comments
Didn't like the "lounge" area which is actually part of the foyer, with people checking in and out and available chairs soon taken
patricia
Mar 07, 2018
Rochester, United Kingdom
Enjoyed Most
ideal location for Kensington Palace & Gardens.
Their fine dining restaurant is excellent
Other Comments
Staff in all areas were exceptionally pleasant, helpful and professional. Their teamwork Created a slick and relaxing vibe to the hotel.
Patricia
Mar 06, 2018
Saint Albans, United Kingdom
Enjoyed Most
The Park Terrace restaurant was exceptional
Robert
Mar 06, 2018
Benfleet, United Kingdom
Enjoyed Most
The closeness to the Royal Albert Hall. Being upgraded to a bigger room. Lovely breakfast served in our room.
Merryll
Mar 02, 2018
Hythe, United Kingdom
Enjoyed Most
The hotel is elegant, professionally run and well situated, with very comfortable and stylish rooms. All the staff are very proficient, charming and helpful. Highly recommended
Keith
Feb 27, 2018
Faversham, United Kingdom
Enjoyed Most
Attention to detail in every way. From the moment you enter the Hotel to handing in your key at the end of the stay.
Other Comments
Very attentive staff who were anxious to meet your every needs. Really well trained in finer points of Hotel management
Raymond
Feb 27, 2018
Glasgow, United Kingdom
Enjoyed Most
The breakfast and the breakfast service was the best we have had in a longtime. Everything you could want to eat and the cappuccino was delicious. All staff at breakfast were excellent, Basil who manned the cooking station could not have been more helpful.
Other Comments
All members of staff go out of their way to welcome you and make sure you have everything you need and want. Top class hotel.
Celia
Feb 27, 2018
Bexhill-on-Sea, United Kingdom
Enjoyed Most
The friendly staff really made us feel welcome as we celebrated my birthday.
We also dined in the restaurant and the food was amazing. Have been to the restaurant a number of times but had never stayed so was great to be able to just go up to our room after dinner. Highly recommend it.
Gladys
Feb 26, 2018
London, United Kingdom
Enjoyed Most
The breakfast. A lovely choice of fresh fruit, pastries and cooked breakfast
Other Comments
House keeping very helpful when hairdryer had broken and a new one was in our room as soon as we’d returned from breakfast
joanne
Feb 26, 2018
Ipswich, United Kingdom
Enjoyed Most
The attitude of the staff.
Other Comments
Excellent hotel, but like almost all hotels a marked absence of places to store toiletries out of the way in the bathroom.
Harvey
Feb 22, 2018
York, United Kingdom
Enjoyed Most
Food
Daniel
Feb 19, 2018
Orpington, United Kingdom
Enjoyed Most
Service, free welcome cocktail & breakfast in bed
Emma & Rob
Feb 19, 2018
Dartford kent, United Kingdom
Enjoyed Most
Convenient location. Excellent breakfast. Friendly staff.
Other Comments
Please keep me posted about any offers & room deals. Thank you.
B
Feb 18, 2018
Shrewsbury, United Kingdom
Enjoyed Most
Warm staff and efficient too
Other Comments
Reception outstanding
Iain
Feb 16, 2018
Southwold, United Kingdom
Enjoyed Most
Location. friendliness and professionalism of staff, evening meal in the Park Terrace and the general ambience of the hotel
Other Comments
WiFi not as reliable as usual and in spite of excellent quailty hot breakfast a little cold
Peter
Feb 16, 2018
Milford on Sea, United Kingdom
Enjoyed Most
The attentiveness of all the staff was exceptional
Peter
Feb 12, 2018
Bury St Edmunds, United Kingdom
Enjoyed Most
Very helpful check in, staff member took us to our room. Lovely room, free cocktail!
Excellent breakfast, very good service. Lovely position next to the park. Easy to walk up to the Royal Albert Hall for the show, Ovo.
Shirley
Feb 11, 2018
York, United Kingdom
Enjoyed Most
Friendly welcome and service throughout our stay.
Edward
Feb 09, 2018
Blackburn, United Kingdom
Enjoyed Most
Staff very friendly. Lovely room. An excellent breakfast!
Karen
Feb 05, 2018
Chelmsford, United Kingdom
Enjoyed Most
Friendly staff, good location, decent sized room.
Other Comments
I could borrow an umbrella and leave luggage to collect later on check out day.
Lynda
Feb 05, 2018
Reading, United Kingdom
Enjoyed Most
enjoyed breakfast especially the variety of food on display
Other Comments
we would like to let you know about the excellant customer service given by a member of staff on reception masiwon i i hope i have got her name right she helped us twice inc new room and confusion about the welcome drink in our offer she was nearly at the end of her shift but made sure we were ok
Janet
Feb 05, 2018
Doncaster, United Kingdom
Enjoyed Most
Location and nice to have breakfast and a free Cocktail included in the package
Other Comments
The service was excellent and a nice touch the hotel delivering to our room some Happy Birthday chocolates for my mother
Leander
Jan 31, 2018
Uxbridge, United Kingdom
Enjoyed Most
What a wonderful experience. Great staff, great food and perfect location. I’ve done a number of travel zoo deals and this without question tops the lot for value for money and just sheer enjoyment. Can’t wait to go again
Other Comments
Eat there. You will struggle to better the quality. Trust me, I did the Ritz the night before and the meal at the Royal Gardens was far superior
caroline
Jan 30, 2018
Beaminster, United Kingdom
Enjoyed Most
Affable staff
June
Jan 29, 2018
Chipping Campden, United Kingdom
Enjoyed Most
The friendliness of the staff from reception to housekeeping.
Lynndy
Jan 29, 2018
Leigh on Sea, United Kingdom
Enjoyed Most
Lovely room great beakfast and very helpful and attentive staff
David
Jan 29, 2018
Lewes, United Kingdom
Enjoyed Most
Everything
Other Comments
Marta is a pleasure to deal with, the rooms are lovely food lovely Bertiesbar lovely everything is just 1st class.
Albert
Jan 29, 2018
Littlehampton, United Kingdom
Enjoyed Most
Location
Yvonne
Jan 28, 2018
Market Rasen, United Kingdom
Enjoyed Most
All staff were charming
Robert
Jan 28, 2018
Sturminster Newton, United Kingdom
Other Comments
The staff are exceptional.
The Park restaurant in particular is definitely 5 star service.
We had breakfast lunch and dinner.
The breakfast is the best that we have ever had.
A very slight negative was that the shower in our room was a little basic. It was adequate but not very luxurious.
Would definitely go back
trish
Jan 26, 2018
cambridge, United Kingdom
Enjoyed Most
The level of staff professionalism. The excellent housekeeping.
marilyn
Jan 25, 2018
Halesowen, United Kingdom
Enjoyed Most
Great location.
Fab breakfast
Richard
Jan 23, 2018
Driffield, United Kingdom
Enjoyed Most
Location ! So good as we had tickets for Royal Albert Hall.
Frances
Jan 23, 2018
Maidenhead, United Kingdom
Other Comments
It’s a fab hotel and made us very welcome staff lovely, I will Come to the hotel again.
Caroline
Jan 22, 2018
London, United Kingdom
Enjoyed Most
The staff
Other Comments
Very comfortable and on a convenient bus route for kings cross and everywhere we went
Ann
Jan 21, 2018
York, United Kingdom
Enjoyed Most
lol cation dtaff ans food
Other Comments
Waited no fir next deal to collect me up and book again!
Jane
Jan 21, 2018
Newport, United Kingdom
Enjoyed Most
The served cooked breakfast. Not buffet like so many others
Rosalind
Jan 20, 2018
Southend-on-Sea, United Kingdom
