London
$175 & up – 5-star London hotel getaway w/cocktail, 42% off
Royal Garden Hotel
TOP 20 - Sells out quickly!
About the Hotel
Sarah Richardson
Deal Expert
Why We Love This Deal
TOP 20 - Sells out quickly!
Save up to 42% on a luxurious stay in London's chic Kensington district. An overnight break at the AA 5-Red-Star Royal Garden Hotel now starts from $175.
What's Included
- Overnight accommodation in a Queen Room, with full English breakfast, for two
- Welcome cocktail up to the value of £11 per person from the bar menu -- served in Berties Bar Monday-Saturday and the Park Terrace on Sundays when Berties Bar is closed
- $175 per night... 1 December, 2019-29 February, 2020
- $182 per night... 1-31 March, 2020
- $186 per night... until 30 November, 2019
- Stay in a Twin Room for an extra $22 per night or a Garden Room (with views of Kensington Gardens) for an extra $55 per night
- You can book extra nights with breakfast for the same price
Enjoyed This
(See All 719 Member Ratings)
"It was a very nice relaxed atmosphere we couldn’t really find fault. We are looking forward to going again."
Deirdre s
Dec 10, 2019 - Pulborough, United Kingdom
Why We Love This Hotel
- The hotel is next to Kensington Gardens, and walking distance from the Royal Albert Hall and Harrods
- Many rooms have views of Kensington Gardens
- Dining options include a 2-AA-Rosette restaurant that serves elegant British dishes and a 3-AA-Rosette restaurant that serves authentic Chinese cuisine
Overview
Royal Garden Hotel is right beside Kensington Gardens, just a short walk from the museums on Exhibition Road and 20 minutes' walk from Harrods. High Street Kensington Underground station is five minutes' walk away, allowing you to reach the West End in about 20 minutes.
You can take afternoon tea in the Park Terrace Restaurant, which holds two AA Rosettes. However, the real shining star is the 3-AA-Rosette Min Jiang restaurant on the 10th floor, where those in the know dig into the signature wood-fired Beijing duck. Order in advance as there is a 45-minute wait.
After a day's sightseeing or shopping, you can slip into the darkly handsome Bertie's Bar (open Monday-Saturday) for late-afternoon coffees or evening cocktails. There is also a gym with fitness equipment and a health club.
The bedrooms have large picture windows, many with views of Kensington Gardens and cosy window seats. Triple glazing ensures a quiet night's sleep in spite of the bustling street below.
Amenities
General
- Bar
- Gym / fitness center
- Restaurant
- No pets allowed
- 100% smoke-free
Services
- 24-hour front desk
- 24-hour room service
- 24-hour security
- Airport transfer (fees apply)
- Chauffeur service (fees apply)
- Concierge service
- Currency exchange / ATM
- Laundry / dry cleaning
- Room service (limited hours)
- Safe in reception (fees apply)
- Shuttle service (fees apply)
- Business center
Room amenities
- Air-conditioning
- Central heating
- Coffee / tea-making facilities
- Mini bar
- Pay-per-view / movies on demand
- Safe
- Sitting area
- DVD / CD player & library
- Flatscreen TV
- iPod/iPhone docking station
Internet
- Complimentary Wi-Fi throughout
Bathroom
- Bathrobes and slippers
- Hair-dryer
- Luxury toiletries
Parking
- Off-street parking (fees apply)
- Parking (fees apply)
- Valet service (fees apply)
Accessibility
- Accessible meeting room
- Accessible parking
- Accessible path of travel
- Accessible restaurant
- Roll-in shower
- Wheelchair accessible
Policies
Check-in:
Standard Time is 2pm.
Minimum age required to check in: 18.
Checkout: Standard Time is 12pm.
Children and additional guests: Extra beds are not available.
Pets: No pets allowed.
Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Additional details:
The Park Terrace restaurant must be pre-booked. Please call the hotel on +44 20 7937 8000 to arrange the table.
The cardholder must use their own card to make the booking. If booking on behalf of someone else, please get in touch with the hotel on +44 20 7937 8000 as soon as you've made a booking.
Have a Question? Contact Travelzoo.
- 1-877-966-0000 U.S. and Canada (toll-free)
- +44 (0) 20 3564 9000 U.K. and Europe
Customer Service available Mon-Sun, 9am-9pm ET
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Enjoyed This
(719 Member Ratings)
(719 Member Ratings)
Ratings & reviews reflect verified member feedback for Royal Garden Hotel Ltd London (UK) over the past 15 months.
Show ReviewsHide All
Ratings & reviews reflect verified member feedback for Royal Garden Hotel Ltd London (UK) over the past 15 months.
4.5
Ambiance
4.8
Location
4.5
Rooms
4.8
Quality of Service
4.5
Value for the Money
Enjoyed Most
It was a very nice relaxed atmosphere we couldn’t really find fault. We are looking forward to going again.
Deirdre s
Dec 10, 2019
Pulborough, United Kingdom
Enjoyed Most
Quality hotel in a great location
Other Comments
Our Garden room was very nice and we had a great view. Service was good especially at the excellent breakfast.
Alan
Dec 07, 2019
Pulborough, United Kingdom
Enjoyed Most
Lovely garden view room
Other Comments
Amazing Chinese food in the hotel restaurant.
Paul
Dec 07, 2019
Brighton, United Kingdom
Enjoyed Most
I've found if you stay in a standard hotel room it doesn't matter if it's 3 or 5 star, they are all much the same. The position, facilities and staff at this hotel were a delight though and the breakfast was fantastic.
James
Dec 05, 2019
HarwichHarwich, United Kingdom
Enjoyed Most
Nothing
Other Comments
Our room
Was not as described in offer. Room was small, bee was not a queen bed, bed made up for one person
LB Trading UK Ltd
Nov 30, 2019
Wolverhampton, United Kingdom
Enjoyed Most
A smart comfortable hotel with excellent food
margaret
Oct 25, 2019
Llandrindod Wells, United Kingdom
Enjoyed Most
Easy to locate from tube station. Great location. Good choice of breakfast food
Jennifer
Oct 04, 2019
Torpoint, United Kingdom
Enjoyed Most
Extremely pleasant. Staff were helpful in every way. we tried to upgrade on arrival and did everything within their power to accommodate us but the hotel was fully booked. We know that next time we should upgrade at time of booking.
The room was good, very clean and met every expectation.
Other Comments
Very central for tubes, buses and cabs to get into restaurants, theatre etc and being situated next to the park ideal for walks.
EILEEN
Oct 01, 2019
Northampton, United Kingdom
Enjoyed Most
Excellent service, staff very attentive made stay very special
Simon
Oct 01, 2019
Chelmsford, United Kingdom
Enjoyed Most
From checking in to checking out it was great experience with a good breakfast and choice available
Other Comments
Love the evening turn down service
Carole
Sep 30, 2019
Maresfield, United Kingdom
Enjoyed Most
great location for a visit to the Albert Hall
Other Comments
did a morning tour of rock and pop locations in kensington
christine
Sep 30, 2019
Southampton, United Kingdom
Enjoyed Most
Great service, great location, great for Royal Albert Hall, lovely relaxing weekend will definitely stay again
Other Comments
Amazing customer service!
Jane
Sep 30, 2019
Middlewich, United Kingdom
Enjoyed Most
Most enjoyable break. Great hotel, location. Staff very friendly and helpful.
Patricia
Sep 30, 2019
Cardiff, United Kingdom
Enjoyed Most
Spent a long weekend (3 nights) at the Royal Garden Hotel, our second visit. A superb hotel. Staff in particular are outstanding, always smiling, friendly and helpful. We had wonderful views of Kensington Gardens and Palace from our room which was quiet and comfortable. Continental breakfast alone was worth the trip!
Other Comments
An issue with the bill at the end of our stay was professionally resolved by Peter.
peter
Sep 25, 2019
ripon, United Kingdom
Enjoyed Most
This hotel is superb. It is stylish, comfortable and has an enviable position being close not only to Kensington High Street with its multitude of shops, restaurants etc, but also to Kensington Gardens, Hyde Park and Royal Albert Hall etc. The staff are very professional and helpful, but the ambience is a relaxed one. We cannot fault it. Obviously, Liverpool Football Team also hold it in high regard, having used it as their base prior to their game with Chelsea.
Keith
Sep 24, 2019
Faversham, United Kingdom
Enjoyed Most
Everything was good except for breakfast experience as we came down for 10am but had to wait for about half an hour as they had no tables available, which was okay however although they state breakfast was served until 11am as soon as it reached this time they started to clear the food away but we were still eating along with quite a few other people due to not being seated straight away which for a five star hotel I feel was extremely poor service. You should not clear away the food when guests are still in the restaurant.
Linda
Sep 23, 2019
Sawbridgeworth, United Kingdom
Enjoyed Most
Great deal via Travelzoo, with complimentary cocktail. Room, food, staff all excellent. No hesitation in recommending & hope to visit myself again in the future
Susan
Sep 17, 2019
Worksop, United Kingdom
Enjoyed Most
This was an amazing hotel - the staff were very helpful and pleasant - breakfast was lovely and the chef even guessed my husband liked black pudding and brought him some freshly cooked, which was really kind. Top marks to this hotel
Other Comments
Top marks for a top hotel
Dawn
Sep 17, 2019
Newark, United Kingdom
Other Comments
Excellent staff service. Breakfast very good quality
joy
Sep 16, 2019
Grantham, United Kingdom
Enjoyed Most
Lovely hotel in a great location. Thought the staff were really friendly and went out of their way to make our stay enjoyable.
Gaynor
Sep 16, 2019
Sutton Coldfield, United Kingdom
Enjoyed Most
Staff and hotel where excellent and very efficient- we enjoyed our stay
The only complaint that I made in the hotel was the grout in the tiles of a small part of the shower did not l look clean but the hotel where very efficient and send a supervisor to check who arranged for it to be cleaned
They where unable to remove the stains and admitted that the grout needs replacing
We were offered another room but decided we didn’t want to make the effort of moving our clothes
Unfortunately I do find hotel bathrooms are not always as clean as we have at home which is disappointing
Other Comments
We enjoyed our stay and felt very welcome
Excellent breakfast
marion
Sep 12, 2019
Bideford, United Kingdom
Enjoyed Most
Great location and friendly and helpful staff
Richard
Sep 10, 2019
Faringdon, United Kingdom
Enjoyed Most
The position was excellent for our trip to the Albert Hall. The staff were all very pleasant. Room was good, nothing outstanding but the bed was comfortable and it had everything you needed. A spare blanket would have been good, in case. The breakfast was good. All in all, a superior 4* I would say, rather than a true 5*. I would stay there again if I wanted to be in that area of London.
Judith
Sep 10, 2019
Wotton-under-Edge, United Kingdom
Enjoyed Most
Wonderful
Other Comments
Would definitely recommend
Bridget
Sep 10, 2019
Nottingham, United Kingdom
Enjoyed Most
Everything was excellent, Lovely breakfast and the staff were brilliant.
Graham
Sep 09, 2019
Southampton, United Kingdom
Enjoyed Most
Just the best staff who made us feel very special.
Kevin
Sep 08, 2019
Bristol, United Kingdom
Enjoyed Most
A pleasant stay overnight.
Other Comments
A little bit chilly due to over zealous air conditioning in communal areas, but otherwise clean, bright, modern and spacious with excellent staff and a superb breakfast. Ideal for a visit to Kensington Palace
Jacquelyn
Sep 06, 2019
UCKFIELD, United Kingdom
Enjoyed Most
Fantastic hotel staff couldn't do enough for you. Every little detail was taken care of. You were made to feel special.
Susan
Sep 06, 2019
Eastleigh, United Kingdom
Enjoyed Most
Had a fabulous stay, everyone was very helpful and courteous!
Elaine
Sep 04, 2019
Longfield, United Kingdom
Enjoyed Most
Felt this hotel could do with refurbish, especially reception area. The hotel felt very soulless, and the bars were depressing, however, I do have to say that the manager of the bar just above reception, was the nicest person,
Sonya
Sep 04, 2019
Houghton le Spring, United Kingdom
Enjoyed Most
Beautiful hotel, we upgraded to a garden view room having had one previously, absolutely beautiful. Rooms well equipped and laid out. Turn down service makes it welcoming to return to after a day of sightseeing.
Hotel bar was excellent, variety of cocktails really good and attentive and knowledgeable bar staff.
Other Comments
The dining experience at breakfast was disappointing. Having ordered an a la carte option of Haddock, we were told cooking time would be 10 minutes. We waited and reminded staff after 20 minutes to be told it could be 10-15 minutes. They then checked with the kitchen & advised the order had been over cooked and was being redone. We agreed and requested more tea as it had gone cold whilst waiting, waiter took teapot & cup away. A further 20 minutes & we had to remind the waiter no tea or haddock had been received we were told “ it was very busy & 20 people’s orders were ahead of ours!” We left without breakfast having waited 40 minutes by this time and we had limited time in the expensive car park. Not happy at the waiters attitude and none delivery of breakfast. Overall a sour note to end a lovely night away.
Helen
Sep 03, 2019
Redditch, United Kingdom
Enjoyed Most
A birthday celebration made special by the outstanding staff and facilities of the hotel.
Stephen
Sep 03, 2019
Tadley, United Kingdom
Enjoyed Most
It wS very nice
cerkez
Sep 02, 2019
Sandy, United Kingdom
Enjoyed Most
All the staff were really nice and welcoming, in the restaurant, bar and reception. The only negative was the size of the room, with bags there was little room to move around. The Travelzoo offer was great however and we were able to stay in our room until 2.30 late check out free of charge.
Elizabeth
Sep 02, 2019
Carmarthen, United Kingdom
Enjoyed Most
Very relaxing breakfast excellent choice of food
cheryl
Sep 02, 2019
north somerset, United Kingdom
Enjoyed Most
Excellent
Other Comments
Staff were very very helpful and eager to please.
MARION
Sep 01, 2019
LEIGHTON BUZZARD, United Kingdom
Enjoyed Most
Excellent. Comfortable. Excellent efficient and helpful staff. Excellent quality and variety of breakfast
Other Comments
Particularly appreciated the lovely bar staff and breakfast waiter who took such good care of me.
Ross
Aug 29, 2019
Poole, United Kingdom
Enjoyed Most
We celebrated our 35th wedding anniversary, and this was very well acknowledged by the hotel and staff congratulated us and gave us a special treat of chocolates on a decorated tray . Staff were friendly, polite, helpful and engaged in casual conversation , laughing and joking, during our chats. We were so impressed that we have decided revisit this hotel for our future stays in London.
Other Comments
In future we would prefer to be allocated the rooms with Mews view , situated at the rear, away from the nocturnal noise of traffic and sirens. We did mention this on checking out . So hope this request will be given due consideration on future bookings. Would like to say a big thank you to all the hard working and pleasant , helpful staff for the wonderful hospitality we received for albeit a short overnight stay.
Danny
Aug 28, 2019
Witham, United Kingdom
Enjoyed Most
It was a birthday treat. Had a great time. Excellent Travelzoo offer, genuine deal and would recommend.
Dorothy
Aug 27, 2019
Southampton, United Kingdom
Enjoyed Most
Our second visit to the Royal Garden hotel did not disappoint us in any way. From the moment we checked in with the very friendly and accommodating receptionist to the time we booked out with the helpful concierge this was a wonderful mini break. We are already looking forward to staying here again.
Other Comments
Once again every member of staff could not have been more obliging, they all seemed to want to make our stay as relaxing as they possibly could. Even though breakfast on Sunday was a more self-style than when we last stayed, it was still amazing and the chef cooked anything from waffles to omelettes to order.
Alan
Aug 27, 2019
Great Yarmouth, United Kingdom
Enjoyed Most
Wonderful
Other Comments
Food portions a bit small for lunch. I only wanted a salad but it was much smaller than I expected. But breakfast was huge!
Jaisi
Aug 27, 2019
Cardiff, United Kingdom
Enjoyed Most
Excellent
Ann
Aug 27, 2019
Chichester, United Kingdom
Other Comments
Booking in very slow
ron
Aug 27, 2019
Halstead, United Kingdom
Enjoyed Most
A fabulous birthday weekend spent in this lovely hotel. A special birthday surprise of chocolates provided by the hotel - a lovely gesture. Service impeccable. Lovely breakfasts. Would recommend.
Jane
Aug 26, 2019
Kidderminster, United Kingdom
Enjoyed Most
Beautiful hotel. All staff very friendly and helpful.
Best thing for us was the breakfast . It was amazing!
Mark
Aug 26, 2019
Saint Helens, United Kingdom
Enjoyed Most
A very enjoyable overnight stay.
The position of the hotel is ideal, the bedrooms are lovely, the staff are delightful and the breakfast is amazing.
Marie
Aug 26, 2019
Pulborough, United Kingdom
Enjoyed Most
The hotel offered excellent service and was very child friendly. Staff couldn’t be more helpful and the location for the museums was great.
Other Comments
Great food.
Amanda
Aug 25, 2019
West Malling, United Kingdom
Enjoyed Most
Perfect to celebrate my wife's 70th Birthday.
Other Comments
Fabulous room overlooking Kensington Palace.
Very attentive Staff.
Beautiful Food.
Lots of Special Touches.
Valerie
Aug 24, 2019
Stoke-on-Trent, United Kingdom
Enjoyed Most
An excellent all round experience and value for money - no complaints
Other Comments
Reception staff particularly helpful in trying to accommodate your requests
Peter
Aug 23, 2019
Milford on Sea, United Kingdom
Enjoyed Most
Stayed for one night. Room very well appointed and very clean. Staff,as ever, friendly, courteous, warm and welcoming. Delicious, well cooked breakfast and a wide range of fruit, cold meats, cereals etc. as well. We'll be back!
patricia
Aug 22, 2019
Rochester, United Kingdom
Enjoyed Most
It was terrific in every respect except housekeeping. For instance we left the hotel after breakfast and when we returned @ 3:30 our room was still not made up.
Bambi
Aug 22, 2019
TorontoToronto, ON, Canada
Enjoyed Most
Excellent service and value for money
Gaynor
Aug 22, 2019
Brierley Hill, United Kingdom
Enjoyed Most
Fine, we both think breakfast was very nice and service at the bar was pleasant
Nadezhda
Aug 21, 2019
Poulton-le-Fylde, United Kingdom
Enjoyed Most
We really enjoyed our stay at the hotel and all the staff were extremely helpful and pleasant. The food was good and we had a meal in the Park Terrace which was just perfect for casual dining before going on to a prom at the Royal Albert Hall
Margaret
Aug 19, 2019
Tenterden, United Kingdom
Enjoyed Most
Hotel very busy but staff never made us feel they were rushing us along, very attentive and helful.
Other Comments
Two trainee guys on reception desk doing a great job, and appreciated being shown to the room by Callum.
S
Aug 19, 2019
Hove, United Kingdom
Other Comments
Bed pillows were too thin, no substance
Steve
Aug 19, 2019
Bishop's Stortford, United Kingdom
Enjoyed Most
The Royal Garden Hotel is fabulous - first class service from all staff who are extremely helpful and friendly. Very attentive and all are determined to make your stay a truly fantastic experience
Hotel us in a great location too!!
Will always return to the Royal Garden Hotel as this is my favourite skins in Hotel
Philip
Aug 17, 2019
Stockport, United Kingdom
Enjoyed Most
Fantastic stay. Excellent package with breakfast and cocktails included
Other Comments
Great helpful staff
tracey
Aug 16, 2019
Worthing, United Kingdom
Enjoyed Most
Lovely breakfast and good location in nice area and right by the park
Isobel
Aug 16, 2019
Stockport, United Kingdom
Enjoyed Most
The check in staff were so helpful and friendly. I honestly couldn't fault the place!
Sarah
Aug 12, 2019
Brighton, United Kingdom
Enjoyed Most
Great location. Staff were brilliant.
Matthew
Aug 12, 2019
Ipswich, United Kingdom
Enjoyed Most
Lovely hotel, great position and all staff extremely friendly , we were made to feel very welcome
Graham
Aug 12, 2019
Billericay, United Kingdom
Enjoyed Most
Staff, service, location excellent!
Karen
Aug 12, 2019
New Westminser, BC, Canada
Enjoyed Most
High level of comfort required after a busy 10 days prior to London ~ this was the place that delivered.
Very pleasing experience each morning at breakfast. Excellent service.
Elizabeth
Aug 11, 2019
Calgary, AB, Canada
Enjoyed Most
Very welcoming staff, they left chocolates in our room for my birthday. The room was bright and clean. Lovely to be see so near Kensington Gardens.
Stephen
Aug 09, 2019
Hoddesdon, United Kingdom
Enjoyed Most
Lovely atmosphere throughout hotel
Susan
Aug 09, 2019
Worthing, United Kingdom
Enjoyed Most
Very efficient staff, good location and great breakfast included!
Aug 05, 2019
Minchinhampton, United Kingdom
Enjoyed Most
We always enjoy our visit...…….this was, as usual, excellent...….
Barry
Aug 05, 2019
Rye, United Kingdom
Enjoyed Most
From our arrival at the door and greeting from the Porter we felt good about the hotel.Very friendly welcome and courteous reception staff.
Room was clean and all bedding and furniture and fittings were of high quality and well maintained.
Other Comments
Breakfast was served in an airy spacious restaurant . We had a window table overlooking Kensington Palace gardens which had great views. Ingredients were all of high quality and the chef on the egg station was cheery , friendly and efficient. Waiting staff were all well presented and friendly and courteous.
Gerald
Aug 05, 2019
Welwyn Garden City, United Kingdom
Enjoyed Most
staff were super nice throughout the hotel. no disappointment in the level of service.
sara
Aug 05, 2019
London, United Kingdom
Travelzoo Deal Expert
Enjoyed Most
We fond the staff to be friendly and organised. The restaurant food is good and there were no issues in providing vegan food for both dinner and breakfast. Our room was a little small but comfortable with great views.
nigel
Aug 05, 2019
LONDON, United Kingdom
Enjoyed Most
We loved our stay as the staff were exceptional and the room was peaceful and comfortable.
Breakfast was top quality in all aspects.
Belinda
Aug 05, 2019
Lyminster, United Kingdom
Enjoyed Most
Courteous staff ,great location, clean ,a very Please to stay
Tom
Aug 04, 2019
Marbella, Spain
Enjoyed Most
It was an amazing hotel, loved it, great location, great staff, got treated like royalty, fantastic room over-looking Kensington Gardens & the palace. Breakfast was fab, everything you could wish for. What a fantastic hotel.
Sam
Aug 04, 2019
Crewe, United Kingdom
Enjoyed Most
excellent service
Terry
Aug 02, 2019
Colchester, United Kingdom
Enjoyed Most
We would highly recommend this hotel. From the minute we entered the hotel, the staff looked after us very well, from the reception staff, to the concierbe, to the restaurant and bar staff. The room was lovely with a view over Kensington Gardens.
Nigel & Mary
Aug 02, 2019
Hove, United Kingdom
Enjoyed Most
The reception staff were very efficient, polite and friendly, the bar and restaurant staff were efficient and we were served speedily. A great stay.
Rudolph
Aug 01, 2019
Croydon, United Kingdom
Enjoyed Most
Excellent service. Great location. Staff helpful and friendly.
TRacy
Jul 30, 2019
Newport, United Kingdom
Enjoyed Most
Excellent service in this lovely hotel, great value for money, good location, amazing breakfast too!
Rebecca
Jul 29, 2019
Nottingham, United Kingdom
Enjoyed Most
Rooms very small but reasonable quality. Staff numerous and very helpful.
Bertie's bar a bit soulless. Excellent breakfast.
Other Comments
Ask for a room with a gardens view room.
William
Jul 29, 2019
Manchestermanchester, United Kingdom
Enjoyed Most
Excellent experience to celebrate 45th wedding anniversary. Reception experience was particularly good - very welcoming. All staff were consistently friendly and eager to be of assistance,
James
Jul 29, 2019
Leamington Spa, United Kingdom
Enjoyed Most
extra rude
james
Jul 28, 2019
Didcot, United Kingdom
Enjoyed Most
Hotel was great lovely staff great room
Jul 28, 2019
Orpington, United Kingdom
Enjoyed Most
My first stay at the hotel and would definitely like to stay again. The room was fabulous and the location just perfect
Julie
Jul 28, 2019
Plymouth, United Kingdom
Enjoyed Most
Excellent staff and spotless rooms, best breakfast too.
Other Comments
Booked two nights, via Travelzoo, 24th and 25th July to tie in with our theatre bookings. Somehow, there was a glitch, and when we returned to our room to change for the evening, it had been cleared of our possessions and housekeeping were getting ready for the incoming guests. Very embarrassing to us. The hotel assured us that the booking was only for the one night. They did everything to help, getting us another another room sorted for the second night and our luggage sent up there. However we had to pay £ 255 for the night, in a smaller room.
Ron
Jul 27, 2019
Harrogate, United Kingdom
Enjoyed Most
Fantastic service in a good location. Can’t fault the staff!
Emily
Jul 26, 2019
Reading, United Kingdom
Enjoyed Most
Had a brilliant 3 days.
Other Comments
The afternoon tea is very special. Best I have ever had with a neat history of Queen Victoria
Ruth
Jul 24, 2019
London, United Kingdom
Enjoyed Most
Staff friendly and efficient. Breakfast very good and cooked to order. Location fabulous
John and Yvonne
Jul 24, 2019
WorthingWORTHING, United Kingdom
Enjoyed Most
We thoroughly enjoyed our stay here. Nothing was too much trouble for the staff, the Garden Room is light and airy overlooking Kensington Gardens. Ideal for enjoying a cup of tea or a cocktail. The breakfast was the best we had ever had in a hotel.
Judith
Jul 23, 2019
Wolverhampton, United Kingdom
Enjoyed Most
The bar manager was very good as were our welcome cocktails (part of our travelzoo booking deal)
Other Comments
Room not ready, told 30mins wait, and still not ready.
Came back few hours later and told our bag would be in our room, had to phone to ask where's our bag ?
Ordered newspaper for next morning, had to chase twice as no newspaper. A lady knocked to check our minibar at 9.30 (We said no as I was getting dressed/ready for breakfast ). Noisy at night with people coming and going.
Breakfast order wrong - although waiter apologized profusely.
Anita
Jul 23, 2019
Watford, United Kingdom
Enjoyed Most
friendly and attentive staff .
Good experience overall
Other Comments
would definitely stay here again
Hiran
Jul 23, 2019
Edgware, United Kingdom
Enjoyed Most
E xcellent
Other Comments
Staff superb
peter
Jul 22, 2019
Pershore, United Kingdom
Enjoyed Most
Very good pleasant and helpful staff
Neil
Jul 22, 2019
Crawley, United Kingdom
Enjoyed Most
WE HAD A VERY GOOD STAY
Other Comments
STAFF WERE VERY GOOD
Michael
Jul 21, 2019
Nottingham, United Kingdom
Other Comments
requested room not given , first room other guest belonging still in it , no towel/flanel as we were told they have ran out NOT 5 star attitude just about 4
ramin
Jul 18, 2019
weymouth, United Kingdom
Enjoyed Most
Would definitely go back.
Other Comments
We didn't get to use our cocktail vouchers as we had gone for a drink at the hotel before 5pm and then we had gone out for the evening.
Fiona
Jul 18, 2019
Craigavon, United Kingdom
Enjoyed Most
Our room had a fabulous view over Kensington gardens. It was very comfortable.
Gillian
Jun 02, 2019
Maidstone Kent, United Kingdom
Enjoyed Most
Room and location
Other Comments
Bertie’s Bar serves sandwiches and snacks to 2am
Shirley
Jun 01, 2019
Bordon, United Kingdom
Enjoyed Most
the staff were very friendly and efficient
Other Comments
the breakfast was very good , with something for every taste.
Jacqueline
Jun 01, 2019
Ashby-de-la-Zouch, United Kingdom
Enjoyed Most
The lovely view from our room
Other Comments
It would be useful for you to make it much more clear that you get 50% off the parking if you pre book it as it’s very expensive at nearly £50 for 24 hours.
Hannah
Jun 01, 2019
Southsea, United Kingdom
Enjoyed Most
The view from the room and the amenities. Staff and service was exceptional. Very pleasant and helpful front desk, especially Francesco.
Other Comments
Wonderful deal bundle and enjoyed our stay. Would highly recommend.
Heather
May 31, 2019
Burnley, United Kingdom
Enjoyed Most
The location next to Hyde Park is brilliant
Other Comments
This hotel is well worth a stay. The breakfast is very good and the staff all very pleasant and helpful.
JOHN
May 31, 2019
Walsall, United Kingdom
Enjoyed Most
Wonderful to be so close to Kensington Palace, Royal Albert Hall and the high street Kensington Starion.
Other Comments
The lovely breakfast service was included in the Travelzoo deal.
Kathie
May 30, 2019
Indian Mountain, NB, Canada
Enjoyed Most
I'm not sure where to start; great location, lovely and clean room, welcoming and helpful staff, wonderful breakfast.
Other Comments
Great value for the price. Thank you. Look forward to future opportunities to use Travel Zoo.
Robert
May 30, 2019
Beaconsfield, QC, Canada
Enjoyed Most
Location was the best thing
Other Comments
The room was on the small side and this was not ready for us until 3.15pm.
Joanne
May 28, 2019
Chorley, United Kingdom
Enjoyed Most
The first class service worthy of a five star hotel.
Other Comments
The staff is always eager to help. Nice location and decent size room.
Charles
May 28, 2019
Hove, United Kingdom
Enjoyed Most
Location was perfect,but everything about the hotel was perfect. They have exceptional service, a great breakfast and the view from the room is unbeatable
Elizabeth
May 28, 2019
West Vancouver, BC, Canada
Enjoyed Most
Our room was large, very clean, excellant view outside, very central. The breakfast was exceptional and all the staff we met were friendly , polit and helpful. We could not fault the hotel at all !
Anthony
May 28, 2019
Camberley, United Kingdom
Enjoyed Most
standard of hotel and location
R
May 28, 2019
Abingdon, United Kingdom
Enjoyed Most
Outstanding service in all areas.
Tracey
May 28, 2019
Cottingham, United Kingdom
Enjoyed Most
The dining experience the food was great.
Jacqueline
May 28, 2019
Waltham Abbey, United Kingdom
Enjoyed Most
staff so helpful
Other Comments
nice extras, water, slippers etc
Catherine
May 28, 2019
Bicester, United Kingdom
Enjoyed Most
Everything. This is a fabulous hotel and every single member of staff we came across was lovely. Cannot fault a thing.
Other Comments
We ate in the restaurant this time and that too was absolutely amazing. We really love this hotel. It’s a real pleasure to stay there.
Sheran
May 27, 2019
Waltham Cross, United Kingdom
Enjoyed Most
A very convenient location and the staff were very professional and pleasant.
Kathryn
May 27, 2019
Newtownards, United Kingdom
Enjoyed Most
Breakfast
Other Comments
Friendly staff
Ann
May 27, 2019
Warwick, United Kingdom
Enjoyed Most
Very pleasant as usual as to be expected
David
May 26, 2019
Basildon, United Kingdom
Enjoyed Most
Our room was very well appointed and comfortable, and the bathroom was excellent.
Other Comments
Everyone went out of their way to make us welcome,
Peter
May 21, 2019
Maidstone, United Kingdom
Enjoyed Most
Food was excellent, good quality and well presented.
Other Comments
Service was second to none from all staff.
Janine
May 20, 2019
Wolverhampton, United Kingdom
Enjoyed Most
Our fabulous room at the end of a corridor as requested - lovely and spacious. Very friendly staff throughout the whole hotel.
Other Comments
Great Kensington location with superb facilities and restaurants.
Simon
May 20, 2019
Portsmouth, United Kingdom
Enjoyed Most
The decor in the waiting room and entrance was really nice. Can’t comment on rooms as only went fir afternoon tea
Other Comments
The afternoon tea was very poor fir the price and the staff were very aloof.
Debbie
May 20, 2019
Brierley Hill, United Kingdom
Enjoyed Most
Location, ambiance.
Other Comments
Excellent reception staff. The room although quite small was immaculately clean and the bed very comfortable...our room was also very quiet. The bathroom was spotless and the shower powerful. The breakfast was probably one of the best we have eaten in an hotel. Would certainly return.
Marilyn
May 20, 2019
Gillingham, United Kingdom
Enjoyed Most
Excellent staff & the best breakfast !!
Other Comments
Some confusion regarding the late check out that was part of my Travelzoo package ( the hotel had not logged this into their system) resulting in the inconvenience of a premature invalidation of our room key - which was disappointing.
Neil
May 20, 2019
Brighton, United Kingdom
Enjoyed Most
very helpful staff. Lovely food.
Other Comments
every thing perfect, thank you
Christine
May 19, 2019
Grafton Underwood, United Kingdom
Enjoyed Most
Very comfortable room and bed, immaculately clean, staff lovely and all-round great attention to detail. Breakfast up there with the best. We had a lovely stay, slept well, and wouldn’t hesitate to recommend the hotel to friends.
Other Comments
A couple of voluble groups of business people in the bar discussing their recreational substance use meant we didn’t stay there long - a shame, as it was a nice bar area and the staff were helpful and very welcoming
Shirley
May 19, 2019
Basingstoke, United Kingdom
Enjoyed Most
A very friendly hotel. Comfortable, quiet well appointed in a great location.
Other Comments
Avoid Bertie’s Bar. Cocktails are more expensive than the Park Terrace and nowhere near as nice.
Robert
May 19, 2019
Benfleet, United Kingdom
Enjoyed Most
The breakfast
Sally
May 19, 2019
Swadlincote, United Kingdom
Enjoyed Most
Everything -from walking in on 14th to leaving on 16th , so very convenient for park, shops and cafes and restaurants . The bedroom was very well equipped and to an excellent standard. I look forward to returning anytime in the future. Thankyou
Ian and Dorothy
May 18, 2019
BISHOP AUCKLAND, United Kingdom
Other Comments
The only down side was that our room was not available till after 4pm!
Malc
May 18, 2019
Lincoln, United Kingdom
Enjoyed Most
Breakfast was excellent- huge amount of choice and excellent service
Other Comments
Very good customer service throughout. Great location. Couldn't fault our stay in any way.
Anthony
May 17, 2019
HOLMFIRTH, United Kingdom
Enjoyed Most
Exceptional staff
Other Comments
Great location & fabulous breakfast!
Alan
May 17, 2019
Great Yarmouth, United Kingdom
Enjoyed Most
Without exception every member of staff was very pleasant, accommodating and eager to ensure our stay was fabulous.
Other Comments
The location was perfect and the views over Tge Park were stunning.
Breakfast was amazing! So much choice, including a very extensive freshly cooked to order menu.
We will definitely return to this fabulous hotel
Alan
May 17, 2019
Great Yarmouth, United Kingdom
Enjoyed Most
Willingness and service provided by staff
Gulfiye
May 16, 2019
Ashford, United Kingdom
Enjoyed Most
Great value, friendly and welcoming staff. Very Clean
John
May 16, 2019
Bury Saint Edmunds, United Kingdom
Enjoyed Most
Friendly and very helpful staff. Rooms large and comfortable. Location to Kensington Palace Gardens.
Other Comments
Although a great hotel. Just two things could be improved.... plates need heating before serving the food two meals were cool but put right straight away. When you have travelled and want to have a rest they phone to ask if your room is ok.....really annoyingl if you have just gone to sleep!
Deborah
May 14, 2019
Sutton Coldfield, United Kingdom
Enjoyed Most
Amazing friendly staff, lovely room, very clean, super breakfast, great position.
Other Comments
Excellent.
Elizabeth
May 13, 2019
Newquay, United Kingdom
Enjoyed Most
Location and room size
Anthony
May 13, 2019
Melton MowbrayWaltham on the Wolds, United Kingdom
Enjoyed Most
Location
jeff
May 13, 2019
Minehead, United Kingdom
Enjoyed Most
Everyone was extremely friendly and helpful, excellent value for money and the best breakfast ever!
Miranda
May 13, 2019
Swansea, United Kingdom
Other Comments
Superb location for S Kensington & Royal Albert Hall.
Suzanne
May 13, 2019
Leek, United Kingdom
Enjoyed Most
The View was exceptional and the staff were attentive
Other Comments
Amazing location along the Gardens w a view of the Palace.
Jamie
May 12, 2019
Calgary, AB, Canada
Enjoyed Most
Location
Other Comments
Brilliant breakfast and really gorgeous room overlooking Kensington Gardens!
Sab
May 12, 2019
Lincoln, United Kingdom
Enjoyed Most
Well situated for Kensington palace beautiful hotel excellent food
Bridget
May 12, 2019
Nottingham, United Kingdom
Enjoyed Most
Welcome from reception staff was exceptional... made to feel very Welcome and nothing too much trouble.
Every member of staff very helpful and friendly.
Other Comments
Excellent location for travel around London.
Deserves 5 star status.
JULIA
May 11, 2019
Shrewsbury, United Kingdom
Enjoyed Most
The staff were so attentive,nothing was too much trouble.
Other Comments
The breakfast was excellent
Roger
May 11, 2019
Hassocks, United Kingdom
Enjoyed Most
Our room was excellent. Spacious, super king bed, lovely bathroom with separate shower and heated towel rail that actually worked! Bedroom temperature was cool which was excellent, also quite rare in my experience. Very comfortable bed.
Other Comments
Very helpful approachable staff.
Christine
May 11, 2019
Pershore, United Kingdom
Enjoyed Most
Beautiful comfortable room with fabulous view
Janice
May 10, 2019
Poulton-le-Fylde, United Kingdom
Enjoyed Most
Excellent staff made us feel very comfortable.
Other Comments
The warmest welcome, staff very friendly and helpful. A lovely atmosphere. The facilities were excellent, the beds were very comfortable and breakfast was delicious. Will return to the Royal Garden without hesitation.
Alison
May 10, 2019
Derby, United Kingdom
Enjoyed Most
The staff were friendly and professional. Breakfasts were fabulous. We also enjoyed late night cocktails in Bertie’s Bar.
Other Comments
Excellent location. A bus stop right outside the hotel was convenient
Patricia
May 09, 2019
Taplow Maidenhead, United Kingdom
Enjoyed Most
Spacious, spotlessly clean room. Despite it fronting onto Kensington High Street it was incredibly well soundproofed, so we slept without being disturbed.
Other Comments
Very friendly staff. Fantastic breakfast buffet. Lovely cocktail bar.
Steven
May 09, 2019
Aylesbury , United Kingdom
Enjoyed Most
friendly staff and excellent food
Leonard
May 08, 2019
Norwich, United Kingdom
Enjoyed Most
Breakfast
Other Comments
We were offered the only option of 1st floor and the receptionist could have been more attentive than we received. Also, at the breakfast it took ages before our tea/coffee was delivered to our table
Terry
May 07, 2019
Ilford, United Kingdom
Enjoyed Most
Very quiet comfortable room overlooking Kensington Gardens.
Other Comments
Everything about the hotel is first class
peter
May 07, 2019
Ripon, United Kingdom
Enjoyed Most
Really made to feel special-the staff could not do enough to make our stay perfect.
Other Comments
Lovely room superb food and excellent service
Wendy
May 06, 2019
Littlehampton, United Kingdom
Enjoyed Most
View from hotel room was outstanding . Breakfast and dinner were amazing
Josephine
May 06, 2019
Horsham, United Kingdom
Enjoyed Most
The location, friendliness of staff, nice breakfast.
Mick
May 06, 2019
Havant, Hants, United Kingdom
Enjoyed Most
Very good breakfast, early check in and close to amenities.
Carlyn
May 06, 2019
Darlington, United Kingdom
Enjoyed Most
Everything
Other Comments
What a lovely hotel. Room was comfortable and the staff at breakfast were very attentive and the food was great.
Amanda
May 06, 2019
Saint Leonards-on-sea, United Kingdom
Enjoyed Most
The breakfast , very nice
Other Comments
Travelzoo deal made the weekend acceptable
Stephen
May 06, 2019
Hereford, United Kingdom
Other Comments
Thank you. We enjoyed being looked after by friendly helpful service oriented professionals.
Yvonne Wade
Yvonne
May 06, 2019
Warwick, United Kingdom
Enjoyed Most
Everything, there was nothing to not like. The staff were amazing and the view from our room was stunning
Other Comments
Definately worth a visit, breakfast fantastic and the champagne offer on at the time suited us as I was celebrating my sisters birthday
David
May 05, 2019
Saint Leonards-on-sea, United Kingdom
Enjoyed Most
The staff are so professional and so welcoming. The rooms have everything you need to be comfortable. Food is great. Will go back as often as I can.
Other Comments
Just go and stay There! It's fab.
Jenny
May 05, 2019
Southamptonouth, United Kingdom
Enjoyed Most
We enjoyed the outstanding service and the excellent quality breakfast.
Pauline
May 05, 2019
York, United Kingdom
Enjoyed Most
All the staff looked after us so well. Nothing was too much trouble.
Other Comments
Rooms are amazing, with everything you could possibly want
Mr. Ken
May 04, 2019
Nottingham, United Kingdom
Enjoyed Most
The level of service . All the staff we encountered were attentive and friendly.
Mrs L
May 04, 2019
Harpenden, United Kingdom
Enjoyed Most
Breakfast and cocktail included
Other Comments
Attentive staff
Janeen
May 04, 2019
Jersey, United Kingdom
Enjoyed Most
Friendly staff. Very good breakfast buffet. Clean room. Great views over Kensington Gardens.
Renata
May 04, 2019
Billings, MT, USA
Enjoyed Most
It was next to Kensington Palace
Other Comments
The breakfast (Poached eggs and avocado on sour dough toast) was fabulous!
Elizabeth
May 03, 2019
Nottingham, United Kingdom
Enjoyed Most
courteous and friendly staff who are very attentive. Delicious and well cooked food. Well appointed bedrooms
Other Comments
Lovely location due to it's proximity to Kensington Gardens.
patricia
May 03, 2019
Rochester, United Kingdom
Enjoyed Most
The meal in the Chinese restaurant.
David
May 02, 2019
Nottingham, United Kingdom
Enjoyed Most
we enjoyed the whole experience very enjoyable
julie
May 01, 2019
Norwich, United Kingdom
Other Comments
It’s well worth paying a little more for an upgrade
Christine
May 01, 2019
Bristol, United Kingdom
Enjoyed Most
Really pleasant and helpful staff throughout, terrific breakfast, view of the park
Other Comments
Only suggestion is that twin beds should have twin lights, not just one. Otherwise everything else in the room was topnotch.
Graeme
Apr 30, 2019
Merrickville, ON, Canada
Enjoyed Most
Excellent Welcoming, Well Informed Staff. Food excellent & excellent catering for Coeliacs.
Valerie
Apr 30, 2019
Dublin, Ireland
Enjoyed Most
Very welcoming and clean
Other Comments
Staff were extremely accommodating, third stay here but the best stay thank you to everyone at the Hotel
Beverley
Apr 30, 2019
Oswestry, United Kingdom
Enjoyed Most
Friendly staff, good breakfast.
Other Comments
Queen Double room was on the small side, but we'll equipped and very clean.
Diane
Apr 30, 2019
Albrighton, United Kingdom
Enjoyed Most
Everything. Friendly and helpful staff, lovely breakfast , cosy clean room overlooking the palace and park, great cocktails
Elizabeth
Apr 29, 2019
Benfleet, United Kingdom
Enjoyed Most
Sausages!
Mark
Apr 29, 2019
Stoke-on-Trent, United Kingdom
Enjoyed Most
Breakfast, friendly service and location.
Stepha
Apr 29, 2019
Burgess Hill, United Kingdom
Enjoyed Most
Fantastic hotel, great staff, value for money and excellent breakfast.
Other Comments
Love this hotel
Emma
Apr 28, 2019
Dereham, United Kingdom
Enjoyed Most
convenience for Royal Albert Hall
Derek
Apr 28, 2019
Aylesbury, United Kingdom
Enjoyed Most
The welcome. The lovely staff. The comfort of the room. The location right next to Kensington Palace Gardens
Other Comments
It really is a lovely hotel. The staff are the friendliest I have ever come across. Nothing was too much trouble. The room was really quiet. Couldnt even here next doors plumbing. Brilliant. Beds comfy and bathroom excellent. No negatives at all.
margaret
Apr 27, 2019
wigan, United Kingdom
Enjoyed Most
The ease with which I could speak to the staff. I liked my bed turned down, curtains drawn and bottle of free water! The view from the bedroom window across to Kensington Palace was good.
Other Comments
The service was good. Location good - no 9 bus (which we used more than the underground) just outside the hotel (brilliant), straight to the West End!
Colin
Apr 26, 2019
Huntingdon, United Kingdom
Enjoyed Most
Near to royal Albert hall and Kensington gardens
Suzan
Apr 25, 2019
Chelmsford, United Kingdom
Enjoyed Most
Excellent breakfast.
Roger
Apr 23, 2019
Halesowen, United Kingdom
Enjoyed Most
Helpful, friendly, efficient staff. It seemed nothing was too much trouble!
Jennifer
Apr 23, 2019
Ipswich, United Kingdom
Enjoyed Most
efficient check-in and excellent service in bar - breakfast was the best so much choice and again excellent service even though it was busy, it couldn't have been better
Other Comments
Definitely will be going back
Clare
Apr 23, 2019
Northolt, United Kingdom
Enjoyed Most
The attitude of the staff...
Chris
Apr 22, 2019
43 Magdalen Road, United Kingdom
Enjoyed Most
Great customer service. Lovely upgraded room and cocktails tasty breakfast and great location
Other Comments
Attentive staff
Sara
Apr 22, 2019
Wellingborough, United Kingdom
Enjoyed Most
The service was very good. The food especially the breakfast was wonderful
Situated right next to Kensington Garden was a treat
We spent the evening at The Royal Albert Hall so a very short walk lovely
Dawn
Apr 22, 2019
Sittingbourne, United Kingdom
Enjoyed Most
Great deal. Free cocktail. Food was excellent.
Karen
Apr 22, 2019
Kettering, United Kingdom
Enjoyed Most
Value for money
Fantastic staff
Other Comments
We thought breakfast was anazing
Andrew
Apr 22, 2019
Lytham Saint Annes, United Kingdom
Enjoyed Most
Close proximity to good shops and the tube. We had a great day at Kew then onto the Wimbledon Theatre.
Elizabeth
Apr 21, 2019
Great Yarmouth, United Kingdom
Enjoyed Most
Friendly staff
Other Comments
Need to clear empty/finished plates at breakfast to make room
Nigel
Apr 20, 2019
Loughborough, United Kingdom
Enjoyed Most
Location
Other Comments
The hotel was unaware of the late checkout
Breakfast was not great
No heating in the room
hasmita
Apr 19, 2019
Leicester, United Kingdom
Enjoyed Most
A statement of the obvious but the Hotel is just a smart building.... it is the very helpful and friendly staff that make this Hotel the joyful experience that it offers.
Other Comments
We returned to this hotel where I had taken my girlfriend in 1969 for her birthday......they fussed and looked after her superbly,quite wonderful.
Anthony
Apr 19, 2019
Norwich, United Kingdom
Enjoyed Most
The Staff are so friendly and helpful
Sally
Apr 18, 2019
Surrey, United Kingdom
Enjoyed Most
Fantastic breakfast and excellent attentive service from staff.
Other Comments
Lovely position right next to Kensington Gardens and The High Street.
linda
Apr 17, 2019
Ramsgate, United Kingdom
Enjoyed Most
Breakfast in bed
Other Comments
Terrace restaurant very good
Ian
Apr 16, 2019
Farnham, United Kingdom
Enjoyed Most
Breakfast in bed is no extra
Samuel
Apr 15, 2019
Northampton, United Kingdom
Enjoyed Most
The breakfasts: huge choice of breakfast items, including a new gluten free area. Plus, the staff are so pleasant & attentive e.g. my friend developed a tickly cough whilst we were sitting in the bar. A member of staff spontaneously brought over a glass of water for her.
Other Comments
Thankyou for accommodating our 'special request' for a garden view.
Angela
Apr 15, 2019
Uttoxeter, United Kingdom
Enjoyed Most
Everything
Other Comments
Excellent all round
LORRAINE
Apr 15, 2019
Bourne, United Kingdom
Enjoyed Most
The staff were excellent
Other Comments
A first class experience
Diana
Apr 15, 2019
Farnham, United Kingdom
Enjoyed Most
Friendliness of all staff
Hiren
Apr 15, 2019
KnutsfordKnutsford, United Kingdom
Enjoyed Most
Clean, well appointed rooms, and friendly, efficient staff.
John
Apr 15, 2019
Uckfield, United Kingdom
Enjoyed Most
Beautiful hotel, excellent food. Staff fantastic.
louise
Apr 14, 2019
Holmfirth, United Kingdom
Enjoyed Most
Atmosphere and friendliness of staff
Other Comments
Guaranteed to be well looked after
Raymond
Mar 17, 2019
Glasgow, United Kingdom
Enjoyed Most
Very friendly and welcoming staff who were 100% committed to providing a first class experience for their guests, poking forward to our next visit.
Other Comments
A waitress overheard me tell my husband I had forgotten to pick up the sauce for our breakfast, I said I will go
and get it, when a waitress serving the next table told me to sit down she would get the sauce for me......going above and beyond
Jackie
Mar 17, 2019
Emsworth, United Kingdom
Enjoyed Most
Location and friendly, helpful staff
Other Comments
We were charged for an upgrade to garden room
Lisa
Feb 19, 2019
Walsall, United Kingdom
Enjoyed Most
The staff was extremely friendly throughout our stay. The location was perfect for us. Also, we had a wonderful view of Kensington Palace right outside our room.
Other Comments
The Royal Garden Hotel is conveniently located next to Kensington Palace. It's only a few blocks from the High Street Kensington metro station. There are shops and restaurants close to the hotel. Also, it's nice having the Kingsington Gardens next to the hotel if you want to go for a run or take a stroll.
The staff was extremely friendly throughout our stay. They showed us to our room after we checked in. We were fortunate to have a room on the top floor with a beautiful view overlooking Kensington Palace. The staff also checked on the status of the metro system during our stay, even though we didn't proactively request this. Our room was clean and nice with a king bed, a small seating area with two chairs, and a spacious bathroom with both a large tub and a walk-in shower. The room had robes, slippers, and tea service, which included an electric tea kettle and teas, coffee, and hot chocolate. The bed was on the firmer side. The pillows were flatter, but there were several in the room if you wan't to double-up. The room also included a switch where you can illuminate a light in the hallway to let the cleaning staff know if you want privacy or if you want your room serviced.
Our package included the full English breakfast, which included an assortment of foods including eggs cooked to your liking, different varieties of sausage and bacon, pastries, yogurt, fresh fruit, cheeses, cereals, toast, beverages, etc. We had an early check-out on our departure day so we could catch our flight. We called room service the evening before and they prepared a boxed breakfast which was available at the front desk when we departed. It was complimentary since breakfast was part of our package.
We used the metro system to travel from the airport to our hotel, as well as throughout our stay in London. We bought a metro card and placed 30 pounds on the card, which was enough for our four day stay. From the airport, we used the Piccadilly line, got off at the South Kensington station and switched to the Circle line, which then took us to the High Street Kensington station. This took about 40 minutes or so. The hotel is then about a short 5-minute walk from the High Street Kensington station. Please be aware that if you use the metro system to travel to and from the airport, you will likely need to carry your bags up a few flight of stairs in the metro stations.
Overall, we had a wonderful stay at this hotel, and it was a great value for the price we paid. We would definitely stay here again.
Jason
Apr 14, 2019
East Lansing, MI, USA
Enjoyed Most
Great location and friendly.
Other Comments
Visit the park nearby.
Andy
Apr 14, 2019
Brighton, United Kingdom
Enjoyed Most
Spacious and comfortable rooms with bath and separate shower. Staff were amazing- nothing was too much trouble and everything was done with a smile. The Chinese restaurant on the 20th floor has spectacular views and the food is outstanding. Couldn’t fault a thing - a fabulous stay.
HELEN
Apr 14, 2019
Bedford, United Kingdom
Enjoyed Most
Friendliness of staff, excellent service and location.
Other Comments
The overall experience was excellent. We are coming back on 4th May and every time we stay in London it will definitely be at the Royal Garden. Well done !!!
Kerrie
Apr 14, 2019
Doncaster, United Kingdom
Enjoyed Most
The view from our room and breakfast.
Other Comments
The staff were all more than first class. Everything was really great. THANK YOU.
Stephen
Dec 14, 2018
Staunton, United Kingdom
Enjoyed Most
Service and location. Toiletries and robe and slippers v. Good. Bed very comfortable. Breakfast delicious.
Other Comments
Looking forward to going back
Elisa
Dec 14, 2018
Dorking, United Kingdom
Enjoyed Most
Concierge service was impeccable, all staff were friendly service was excellent
Patricia
Dec 14, 2018
bridgend, United Kingdom
Enjoyed Most
The delicious breakfast combined with the warm welcome and helpfulness we received from all the staff we encountered during our short break.
Other Comments
All the staff were very friendly and helpful. They seemed proud to work there and we got the impression nothing would be too much trouble. Our room was available early which was much appreciated and it had a lovely view of Kensington Palace and gardens as an added bonus. It was a very clean and comfortable room. We would definitely stay here again and would not hesitate in recommending it as a superb place to stay in London.
Amanda
Apr 14, 2019
Aldershot, United Kingdom
Enjoyed Most
The view of the park and the park.
Fiona
Apr 14, 2019
Wallasey, United Kingdom
Enjoyed Most
Staff were amazing. From chamber maids to managers. No exceptions
Other Comments
Parking under the hotel at £48 for 25 hours. Right next to Kensington Gardens so lots of wonderful walks to enjoy.
E
Apr 13, 2019
Andover, United Kingdom
Enjoyed Most
Friendly, welcoming and efficient staff
Philip
Apr 11, 2019
Warwick, United Kingdom
Enjoyed Most
Location (waking distance of the royal parks and museums) , service, 2 x £11 bar vouchers, the breakfast (lovely). Lovely.
Other Comments
There is a great family Italian restaurant opposite the hotel. Fouberts. Meal for 2 with a bottle of wine and tip £56.
Andrew
Apr 11, 2019
Stratford-upon-Avon, United Kingdom
Enjoyed Most
Deluxe hotel in amazing location. Staff are top notch. Breakfast great too. I will certainly come back.
Other Comments
My only qualm was the hotel not knowing that we had late check-out (we were asked to leave at 12 when should have been 1pm).
Bethany
Apr 10, 2019
Bath, United Kingdom
Enjoyed Most
Great location and lovely staff. Close to the tube station and also the lovely park. Amazing breakfast, so impressed with the table that just had gluten and dairy free options on it.
Other Comments
The Chinese restaurant on the top floor (10th) was great and had stunning views across the park, but you will need to book ahead as it's really popular.
Emily
Apr 08, 2019
Newbury, United Kingdom
Enjoyed Most
breakfast and location
Other Comments
Berties bar needs some attention
Gerry
Apr 08, 2019
Sutton, United Kingdom
Enjoyed Most
Service was excellent
STEVEN
Apr 08, 2019
Broxbourne, United Kingdom
Enjoyed Most
Staff and location
Neil
Apr 08, 2019
King's Lynn, United Kingdom
Enjoyed Most
Location
Gillian
Apr 08, 2019
Frodsham, United Kingdom
Enjoyed Most
location - staff
Paul
Apr 08, 2019
Moreton-in-Marsh, United Kingdom
Enjoyed Most
the package as a whole
Yvonne
Apr 07, 2019
Northwich, United Kingdom
Enjoyed Most
Superb attention of staff.
Aileen
Apr 06, 2019
Ipswich, United Kingdom
Enjoyed Most
Staff are very welcoming and friendly. Rooms are very well appointed as expected from a 5 star hotel. Very good breakfast
Other Comments
Hotel is in a excellent location on the corner of Kensington Gardens with an underground station only 5 minutes walk away
David
Apr 04, 2019
Stoke-on-Trent, United Kingdom
Enjoyed Most
Breakfast in our room
Other Comments
No tea/coffee facilities in the rooms.
Susan
Apr 01, 2019
Ormskirk, Lancashire, United Kingdom
Enjoyed Most
The staff were so helpful and attentive and the breakfast was amazing!
Other Comments
A great hotel in a fantastic location, especially for the Royal Albert Hall.
Sara
Apr 01, 2019
Canterbury, United Kingdom
Enjoyed Most
Beautiful hotel. Far exceeded my expectations. Hope to return soon.
Deborah
Apr 01, 2019
Ruislip, United Kingdom
Enjoyed Most
Relaxed atmosphere and friendly staff
Tom
Apr 01, 2019
Rochester, United Kingdom
Enjoyed Most
The location, customer service and the food was excellent
Other Comments
I would give this 5 stars
Liz
Apr 01, 2019
Gerrards Cross, United Kingdom
Enjoyed Most
The location is great - right by Kensington Gardens and just up the road from the underground.
Other Comments
The staff are fantastic. Impeccable service.
Linda
Apr 01, 2019
Rickmansworth, United Kingdom
Enjoyed Most
Location was superb
Maria
Apr 01, 2019
Birchington, United Kingdom
Enjoyed Most
The breakfast was superb - the waiter put himself out - extra coffee, served the waffle to the table, etc. The quality was to a high standard.
Other Comments
I loved the welcome cocktail and the friendliness of the reception when checking in. My room wasn't ready until 2.30 pm (I arrived at nearly 2.00 pm) but I was given a complimentary drink until my room ws ready. I was given an upgrade on the 6th floor overlooking the park. I would definitely stay again.
Helen
Apr 01, 2019
Bury, United Kingdom
Other Comments
We were made to feel quite special
Emma
Apr 01, 2019
Rochdale, United Kingdom
Enjoyed Most
The room was great and the staff attentive and very professional.
Other Comments
Please advise me when you have another offer at this hotel please.
John
Apr 01, 2019
Wokingham, United Kingdom
Other Comments
I was disappointed with the view from the hotel. We were put in room 204 - the view was a tank not as per description the park
Sherrie
Apr 01, 2019
Reading, United Kingdom
Enjoyed Most
Location and breakfast
Debra
Apr 01, 2019
BillingshurstBillingshurst, United Kingdom
Enjoyed Most
Freshly cooked breakfast, cocktails at Bertie’s Bar and Penhaligons toiletries.
Other Comments
Street view from room and daily bottled water was good. All the staff were friendly, helpful and efficient.
Wendy
Mar 30, 2019
Newport, United Kingdom
Enjoyed Most
everything
Dr Emad
Mar 28, 2019
Southport, United Kingdom
Enjoyed Most
Great location, welcoming staff, superb cocktails and dining experience.
Other Comments
Would definitely return.
Jane
Mar 27, 2019
Cheltenham, United Kingdom
Enjoyed Most
The view from our room was exceptional. Our cocktails & breakfast were excellent.
KATHLEEN
Mar 26, 2019
Romford, United Kingdom
Enjoyed Most
My husband has a broken foot and the staff were so caring and understanding ...it was a dream of a short break. The food was outstanding and there was nothing to complain about .Prefect from start to finish
Other Comments
The Pre-Theatre menu was totally prefect , service outstanding and great value for money.
Celia
Mar 26, 2019
Littlehampton, United Kingdom
Enjoyed Most
Great location, we booked a king size room and had a great view over Kensington.
Other Comments
Room service for breakfast was excellent and no extra charge.
Sue
Mar 26, 2019
Edinburgh, United Kingdom
Enjoyed Most
Location, Room, Breakfast fantastic cocktail bar and the staff who were incredibly helpful and very nice indeed
Other Comments
It was lovely we will definitely go back
SUSAN
Mar 26, 2019
Wisbech, United Kingdom
Other Comments
We visited with our two grown up daughters and location was ideal, also hotel was welcoming and felt safe. Staff went the extra mile to make a fuss of our youngest who was celebrating a birthday. We could not fault the service. Thank you Travelzoo for yet another fantastic recommendation.
mandy
Mar 26, 2019
Gosport, United Kingdom
Enjoyed Most
lunch excellent
Other Comments
Staff so helpful. Helped us sort out our train journey home due to major disruptions
Christine
Mar 25, 2019
Grafton Underwood, United Kingdom
Enjoyed Most
Comfortable, excellent staff, excellent breakfast, great location.
Eithne
Mar 25, 2019
Warwick, United Kingdom
Enjoyed Most
Staff/Service
Other Comments
I rang Travelzoo to request a VAT invoice and was informed hotel would provide this.
However hotel said that this was incorrect and Travelzoo should provide invoice.
Craig
Mar 25, 2019
BASILDON, United Kingdom
Enjoyed Most
Great ambiance, terrific location for Albert Hall and shops.
Other Comments
NCP Car Park underneath hotel. You get a discount if staying at the hotel but entrance is a long very narrow downward spiral and not suitable for tall cars. My car had all the parking assist sensors blaring all the way down the spiral.
John
Mar 25, 2019
Fleet, United Kingdom
Enjoyed Most
Fantastic staff
Richard
Dec 11, 2018
Nottingham, United Kingdom
Enjoyed Most
Lovely hotel and a great location. Breakfast buffet on Sunday was very good.
Alexandra
Dec 11, 2018
Plymouth, United Kingdom
Enjoyed Most
Proximity to Kensington Palace and the Royal Albert Hall. Also the quality of the service in the Dining Room and at Reception (see below) Very clean rooms. Breakfast was very good and a great range of choices.
Other Comments
Our Receptionist, Mia, was excellent. She was very polite and efficient. She was able to arrange for our room to overlook the Kensington Gardens. She showed us to our room and made our weekend extra special. Mia deserves an award!
ann
Mar 25, 2019
Sutton Coldfield, United Kingdom
Enjoyed Most
Location and view of Kensington palace from bedroom
Other Comments
Weekend particularly Sunday is when the breakfast peaks. You need to be down to the restaurant before 9 or a long queue
Harry
Mar 25, 2019
Maidstone, United Kingdom
Enjoyed Most
Friendliness of staff, top quality service
Other Comments
Everything ne needs for a weekend in London, nice location, good service
Ann
Mar 25, 2019
Stockport, United Kingdom
Enjoyed Most
Location
Other Comments
Food pretty poor in the evening as was service in the evening. Lost our order totally so over an hours wait until they realised.
SUSAN
Mar 25, 2019
worthing, United Kingdom
Enjoyed Most
Very nice and efficient staff. Breakfast was excellent
David
Mar 25, 2019
Mundford,Thetford, United Kingdom
Enjoyed Most
location and cocktail bar
Paul
Mar 24, 2019
Broxbourne, United Kingdom
Enjoyed Most
late weekend breakfast time and late checkout
Other Comments
reception called us at noon to checkout. 1 pm travelzoo checkout time not on their system
Miss J A
Mar 24, 2019
Andover, United Kingdom
Enjoyed Most
Friendly staff
Robert
Mar 24, 2019
Ipswich, United Kingdom
Enjoyed Most
The central location
Other Comments
They was no vegan /vegetarian option for breakfast. I was offered a eggs
Alan
Mar 24, 2019
Kettering, United Kingdom
Enjoyed Most
Staff
Stephen
Mar 20, 2019
Bexleyheath, United Kingdom
Enjoyed Most
Just excellent all round
Other Comments
Thank you all the staff are trying hard and it is working
Nigel
Mar 20, 2019
Oswestry, United Kingdom
Enjoyed Most
Excellent service and friendliness from staff, especially Mai on checking in.
Stella
Mar 19, 2019
Dorking, United Kingdom
Enjoyed Most
Meal in the 10th floor restaurant was superb.
David
Mar 19, 2019
Neath, United Kingdom
Enjoyed Most
Location.
Other Comments
The breakfast is excellent. Eaten dinner in the Park Terrace before this visit-food and service excellent.
janine
Mar 19, 2019
Sprotbrough, United Kingdom
Enjoyed Most
Location was excellent and service was lovely
Other Comments
View room over Kensington Gardens was lovely. Breakfast very good. Great location for Kensington shopping and museums and good bus service to West End.
Mrs M
Mar 19, 2019
Chislehurst, United Kingdom
Enjoyed Most
Location and also staff very attentive and helpful
Other Comments
Would be good if housekeeping checked the inside of the kettle in the rooms. Someone had used it as a teapot??!?
Vivian
Mar 18, 2019
Oxford, United Kingdom
Enjoyed Most
Attentive staff, excellent room facilities, wonderful food. All round wow experience.
Other Comments
Offered an upgrade by the staff, the king room with garden view is amazing & well worth the upgrade. Total 5* experience from all the staff. Lovely food at lunchtime in the restaurant. Great experience can’t wait to visit again.
Helen
Mar 18, 2019
Redditch, United Kingdom
Enjoyed Most
amazing staff, fantastic breakfast, wonderful room
Other Comments
Can't wait to return we love it
Claire
Mar 18, 2019
Maidenhead, United Kingdom
Enjoyed Most
Atmosphere
Other Comments
The only negative was checking in , all the staff were extremely poor / arrogant. Check out staff were fantastic
Paul
Mar 18, 2019
Henlow, United Kingdom
Enjoyed Most
The Breakfast
Other Comments
The room was definitely very small.
There was a stain on the carpet and cigarette burn in the bath. The towels had seen better days.
It was a nice touch to have the evening turndown and fresh towels. Plus 2 bottles of water provided.
If booking again I would check the room being offered.
EILEEN
Mar 17, 2019
Greenford, United Kingdom
Enjoyed Most
The staff was very friendly and helpful, great location,
Other Comments
Maybe sweets and nibble in your room wasn’t so expensive,
Alan
Mar 17, 2019
Waterlooville, United Kingdom
Enjoyed Most
The staff were extremely polite and helpful, the hotel clean and spotless but best of all the room we had had a lovely view over Kensington Palace
Other Comments
I would have no hesitation staying at this hotel again or recommending it to our friends and family.
Lynda
Mar 17, 2019
Emsworth, United Kingdom
Enjoyed Most
The relaxed atmosphere
Other Comments
The one part of the hotel that was not up to standard was Bertie’s Bar. Quite dismal, tired and the cocktails were badly served and over iced. Much prefer the bar in the Park Terrace.
Robert
Mar 17, 2019
Benfleet, United Kingdom
Enjoyed Most
Extremely helpful & thoughtful staff. A lovely calm & efficient atmosphere amid a fantastic location next door to Kensington Palace.
dawn
Mar 16, 2019
Leighton Buzzard, United Kingdom
Other Comments
Room card didn’t work, and staff were quite off hand about it
Peter
Mar 15, 2019
Grange-over-Sands, United Kingdom
Enjoyed Most
Service at reception was fab - very helpful
Other Comments
Bertie's bar was cold when we went there for a drink - Basil at breakfast was very charming. Very noisy at the front of the hotel overnight due to traffic and police sirens.
Tara
Mar 11, 2019
Birmingham, United Kingdom
Other Comments
Room and Bed were tiny, pillows uncomfortable. Bathroom suitable for a midget. Otherwise, hotel staff are superb and breakfast excellent. I will never stay there in a Queen room again.
Joe
Mar 11, 2019
Baldock, United Kingdom
Enjoyed Most
excellent staff service - faultless
alan
Mar 11, 2019
London, United Kingdom
Enjoyed Most
Surrounding area
Other Comments
Lovely hotel in a lovely area, good offer from Travelzoo
RICHARD
Mar 11, 2019
Stourbridge, United Kingdom
Enjoyed Most
Very clean and comfortable room.
Other Comments
Great breakfast. A little road noise at the front if the hotel.
Lindsay
Mar 11, 2019
Ilkley, United Kingdom
Enjoyed Most
Location and views from restaurant, lovely place was just let down
Other Comments
Sink broken in room, king bed was two singles zipped together, we were unable to lay together as the beds slipped apart, room not ready at 1400hrs as promised! Asked for park view I got the street,
David
Mar 10, 2019
Deal, United Kingdom
Enjoyed Most
Excellent staff, good location, restaurants all good. Fantastic breakfast choice
Melanie
Mar 10, 2019
Gravesend, United Kingdom
Enjoyed Most
We enjoyed all of it, the staff are so friendly, the location is perfect, the service is superb, the breakfast is exceptional.
Other Comments
Highly recommended.
Shaun
Mar 04, 2019
Ipswich, United Kingdom
Enjoyed Most
Location and breakfast!
Kate
Mar 04, 2019
Kidlington, United Kingdom
Enjoyed Most
Location, friendly staff
Other Comments
Lovely housekeeper.
Lisa
Mar 04, 2019
Malvern, United Kingdom
Enjoyed Most
Excellent service from all staff.
george
Mar 03, 2019
chichester, United Kingdom
Enjoyed Most
Pure luxury
Janice
Mar 03, 2019
Poulton-le-Fylde, United Kingdom
Enjoyed Most
The service provided by the hotel staff was faultless.
Rachael
Mar 01, 2019
Brierley Hill, United Kingdom
Enjoyed Most
Very nice staff. We were looked after very well. Convenient location.
Other Comments
Without the Travelzoo offer, it would have been too pricey for us.
Ian
Feb 25, 2019
Huddersfield, United Kingdom
Enjoyed Most
Everything. Luggage carried from taxi. The delightful girl on reception escorted us to our room. A porter brought our luggage up. The room was large and featured all the amenities you need. Extremely comfortable. We ate in the bar in the evening. For and service good. Breakfast was delicious and an amazing variety to choose from. Cannot rate this hotel highly enough. We will go back.
Jenny
Feb 24, 2019
Southamptonouth, United Kingdom
Enjoyed Most
It was my wife's birthday , we received a room upgrade and special chocolates with a chocolate Happy Birthday message , above and beyond.
Other Comments
The staff are very friendly and professional.
Jeffery
Feb 21, 2019
Sunbury on Thames, United Kingdom
Enjoyed Most
Friendly staff and great location
Wendy
Feb 20, 2019
Beverley, United Kingdom
Enjoyed Most
The service from entering to vacating the hotel was exceptional, the room overlooking Kensington gardens was amazing.
The food in the Park Terrace was delicious and it was a wonderful stay
Other Comments
Thank you for an amazing weekend
Mark
Feb 18, 2019
Nottingham, United Kingdom
Enjoyed Most
Reception staff were so friendly and helpful, especially a lady called Sandy, who personally escorted us to our room. Breakfast was exceptional and again all staff went out of their way to get you anything asked for.
Other Comments
This was a birthday celebration for myself and a friend , we have birthdays the same week and due to living long distances apart dont get to celebrate together very often. We were upgraded to a beautiful room overlooking the gardens and Kensington Palace, had a plate of hand made chocolates with birthday messages for us both, and even a painting of the park, done by the lovely Sandy. All in all a truly memorable weekend. Thank you so much to the Royal Garden Hotel, I cant wait to return
S
Feb 18, 2019
Hove, United Kingdom
Enjoyed Most
Staff were excellent, room spotless, breakfast fantastic
Other Comments
At breakfast Gabor (from Hungry) was particularly very good, attention to detail was great.
Paul
Feb 14, 2019
NorthamptonNorthampton, United Kingdom
Enjoyed Most
The staff are really friendly
Mark
Feb 13, 2019
Wokingham, United Kingdom
Enjoyed Most
Fantastic check in experience, very professional and efficient. Superb Concierge facilities and very helpful in all areas. Additionally, the Min Jiang restaurant is highly recommended.
Tracey
Feb 11, 2019
Cottingham, United Kingdom
Other Comments
There is a very classy timeless elegance about this hotel........
Clean, very comfortable, fantastic location. And nothing was to much trouble for the staff, who were very friendly (a credit to the hotel)
Julia
Feb 11, 2019
Birmingham, United Kingdom
Enjoyed Most
Getting back to our room at midnight to find bedroom prepaired for our return with soft lighting and music on low with a bottle of water on each side of the bed. Didn’t expect that. Very pleasant staff also.
MARTIN
Feb 10, 2019
Macclesfield, United Kingdom
Enjoyed Most
Friendly, helpful and courteous staff. Also the excellent food.
Veronica
Feb 09, 2019
Newcastle upon Tyne, United Kingdom
Enjoyed Most
friendly staff
maureen
Feb 02, 2019
Aldershot, United Kingdom
Enjoyed Most
Good location, friendly staff
Other Comments
The only snag with the visit was that our double room had only been serviced for one person relating to towels, tea/coffee tray , bath robes etc. most of which was only noticed the morning following check-in.
Alan
Feb 01, 2019
Hythe, United Kingdom
Enjoyed Most
The atmosphere and helpfulness of the staff plus the convenient location
Margaret
Jan 28, 2019
Eastbourne, United Kingdom
Enjoyed Most
Breakfast
Rob
Jan 28, 2019
Weymouth, United Kingdom
Enjoyed Most
The VFM was amazing, and included a cocktail each and breakfast. The location is brilliant. It's certainly a hotel I'd book again.
MT
Jan 28, 2019
Swindon, United Kingdom
Enjoyed Most
The food
Other Comments
The heating was difficult to control in the bedroom which mad eir difficult to sleep
Zara
Jan 24, 2019
Bangor, United Kingdom
Enjoyed Most
This hotel is not only wonderfully sited, being minutes from Kensington High Street, but it is also beautifully maintained, stylish, relaxed and with very professional and helpful staff. Buses stop immediately outside the hotel (10-15 minutes to Piccadilly Circus ), there are fabulous walks in Kensington Gardens or Holland Park, excellent shopping and dining. Really superb hotel - cannot fault it.
Keith
Jan 22, 2019
Faversham, United Kingdom
Enjoyed Most
The views of the park and palace from our room. The staff were very helpful and polite. Food was excellent.
Lewis
Jan 21, 2019
BridportBridport, United Kingdom
Enjoyed Most
location, nice staff
Isobel
Dec 16, 2018
Rowlands Castle, United Kingdom
Enjoyed Most
Room immaculate, great view of Kensington Palace/ grounds . Room Service Breakfast staff superb.
Joanna
Dec 15, 2018
Banbury, United Kingdom
Enjoyed Most
Comfortable well equipped room, with separate lounge area, and a great view. Delicious breakfast. Friendly staff. Well appointed location close to Albert Hall, Kensington Palace and Gardens, as well as Kensington High Street shops and restaurants.
Mary
Jan 21, 2019
Ashbourne, United Kingdom
Enjoyed Most
Wonderful service from friendly professional staff. Nice touches like taking you to your room and giving you all the information you need.
Very generous and nice breakfast, again excellent service. Lovely "old school" hotel, usually outside our budget but would definitely stay again.
Sue
Jan 21, 2019
East Sussex, United Kingdom
Enjoyed Most
The staff were so polite and nothing was too much trouble. All very clean, excellent breakfast and really comfortable beds.
Jan 21, 2019
Bexley, United Kingdom
Enjoyed Most
Customer service
Kerrie
Jan 21, 2019
Bristol, United Kingdom
Enjoyed Most
Everything immaculate
Other Comments
The total experience from arrival to departure was a joy. Excellent staff food and accommodation
Anne
Jan 21, 2019
Dover, United Kingdom
Enjoyed Most
Comfortable & extremely well equipped room. Particularly impressed by the staff, all of whom were professional, polite and keen to assist guests.
Eve
Jan 19, 2019
Xàbia (Alicante), Spain
Enjoyed Most
Ambience and friendly staff
Other Comments
Appreciated free upgrade when problem with initial room
Roger
Jan 19, 2019
Bristol, United Kingdom
Enjoyed Most
Everything!
Other Comments
We appreciated the courtesy and efficiency of all the staff. The room was immaculate, the breakfast delicious and nothing seemed to be too much trouble. We had a wonderful stay and hope to return.
Christine
Jan 19, 2019
Bristol, United Kingdom
Enjoyed Most
A superb location with a lovely restaurant overlooking Kensington Gardens.
Helen
Jan 18, 2019
Maidenhead, United Kingdom
Enjoyed Most
The staff were extremely helpful and the food was lovely.
Jayne
Jan 17, 2019
Middlesbrough, United Kingdom
Enjoyed Most
Nice bathroom,
very pleasant and helpful staff
Other Comments
Firstly, room small with poor view on main road so paid to,upgrade - room better view still disappointing. Breakfast poor, staff helpful but 2/3 attempts to get breakfast right.
The lobby crowded and noisy while they greeted /hosted some function . Not appropriate atmosphere for 5* hotel for couples, more like a business hotel could hardly walk through for crowd.
Raymond
Jan 17, 2019
North Walsham, United Kingdom
Enjoyed Most
Lovely hotel, brilliant location, very pleasant staff and good food
Susan
Jan 16, 2019
Stafford, United Kingdom
Enjoyed Most
Hotel is fabulous. Staff are lovely and can’t do enough for you. I will definitely be returning
Thomas
Jan 16, 2019
Liverpool, United Kingdom
Enjoyed Most
Close to a bus stop and ease of getting back into london
Other Comments
Staff
Ann
Jan 15, 2019
York, United Kingdom
Enjoyed Most
everything from the moment we booked, the hotel has been wonderful
Other Comments
Theres nothing to fault here. THE place to stay when in London. Cant wait to get back and start the luxury all over again. PS the breakfast is simply amazing.
caroline
Jan 14, 2019
Beaminster, United Kingdom
Enjoyed Most
A room overlooking the Palace.
Other Comments
For the price, the offering was excellent. Staff couldn’t do more and the quality of the food was terrific.
DENISE
Jan 13, 2019
Swansea, United Kingdom
Enjoyed Most
From check in to out a fantastic stay
Other Comments
The Hotel welcome is so good and your made to feel at home all the staff are so frendley and nothing is too much trouble thanks to you all
Paul
Jan 13, 2019
Reading, United Kingdom
Enjoyed Most
The restaurant and staff
Other Comments
We found room 609 was a bit on the small side. We like the location always taxis at hotel. Bus stop at the hotel 5 minutes to tube station.
thomas
Jan 12, 2019
Edinburgh, United Kingdom
Enjoyed Most
the breakfast, which was very substantial,lots of choice, well cooked and presented
Other Comments
Excellent setting next to Hyde park and only 5 mins walk to the Underground
sheila
Jan 11, 2019
Chester, United Kingdom
Enjoyed Most
breakfast
Other Comments
5*
Graeme
Jan 11, 2019
Stamford, United Kingdom
Enjoyed Most
All the staff were so helpfull and nothing was too much trouble so much so we have re booked for another stay many thanks
Other Comments
The cantonese resturant was excellent we will be returning.
Lisa
Jan 07, 2019
Derby, United Kingdom
Enjoyed Most
The staff and food
Lynn
Jan 07, 2019
KELVEDON HATCH BRENTWOOD, United Kingdom
Enjoyed Most
Quality of the service from very well trained staff
David
Jan 06, 2019
Macclesfield, United Kingdom
Enjoyed Most
Staff are friendly, rooms clean, very good location.
Other Comments
Rooms not sufficiently sound proofed, noisy guests in neighbouring rooms. Very poor atmosphere in main bar.
ANTHONY
Dec 29, 2018
Southampton, United Kingdom
Enjoyed Most
Location
Other Comments
Breakfast was cold.
Jean
Dec 29, 2018
Letchworth Garden City, United Kingdom
Enjoyed Most
Everything. Every member of staff is fantastic. A wonderful hotel.
Sheran
Dec 25, 2018
Waltham Cross, United Kingdom
Enjoyed Most
The whole stay was enjoyable. Checking in/out was easy. Bar and restaurant service exceptional. Good quality food.
Other Comments
Lovely hotel
Kim
Dec 24, 2018
Market Drayton, United Kingdom
Enjoyed Most
Location and Breakfast
Other Comments
All the staff; without exception; were excellent.
John
Dec 22, 2018
Princes Risborough, United Kingdom
Enjoyed Most
Fabulous service
Sharon
Dec 21, 2018
Doncaster, United Kingdom
Enjoyed Most
An excellent hotel and staff that was very good value for money.
Brian
Dec 21, 2018
Bognor Regis, United Kingdom
Enjoyed Most
reception staff excellent - breakfast staff excellent as was the food etc
Ronnie
Dec 21, 2018
Slough, United Kingdom
Enjoyed Most
We have stayed at this Hotel a few times,and just love going back again and again.food is lovely ,staff are so nice and helpful,and as we use the bus all the time,the bus stop is just outside hotel,cant wait for our next trip there.
Other Comments
A lovely 5 star hotel.looking over Kensington Park.
David
Dec 19, 2018
L:eicester, United Kingdom
Enjoyed Most
The beautiful room
Other Comments
Top class cleanliness. Very friendly reception.
Dec 18, 2018
YORK, United Kingdom
Enjoyed Most
Very pleasant atmosphere & located near to tube station. Staff friendly & very helpful. We enjoyed our choice of hotel.
Other Comments
I asked for a VAT receipt but as I booked through Travelzoo as an agent they told me I must obtain one from Travelzoo. Can you help?
Christopher
Dec 18, 2018
Cardiff, United Kingdom
Enjoyed Most
We have been to quite a few hotels in our time but this ranks as one of the best . The whole experience from start to finish was excellent, the breakfasts merit a special comment as they were among no the best we have had when away. The staff were so friendly & nothing was too much trouble for them. We will definitely be going back in the future.
Other Comments
The tube station was just five minutes away & the number twenty- three bus from Marble Arch drops you right outside the hotel. Our room overlooked Kensington Palace & we enjoyed a walk right through Kensington gardens onto Hyde Park on the Sunday morning.
geoffrey
Dec 18, 2018
Norton, United Kingdom
Enjoyed Most
Good location
Other Comments
Reception staff were really friendly and helpful.
Karen
Dec 18, 2018
Wallingford, United Kingdom
Enjoyed Most
Excellent Service- spacious room
Amanda
Dec 17, 2018
Farnham, United Kingdom
Enjoyed Most
The staff made the staying first class.
Beautiful food and excellent wines.
Other Comments
Great location to enjoy the high street and Kensington Gardens.
The weekend was so Christmassy and lovely
Doreen
Dec 17, 2018
LondonLondon, United Kingdom
Enjoyed Most
Room service
Abigail
Dec 17, 2018
Cannock, United Kingdom
Enjoyed Most
Staff, room & location
Other Comments
This is a great 5 star hotel with service to match
Jon
Dec 17, 2018
Upminster, United Kingdom
Enjoyed Most
Very nice room, great bathroom. Excellent service from reception, friendly. Also staff in Bertie’s bar on Saturday evening very helpful and friendly. Breakfast is great and the staff in the restaurant are lovely
Donna
Dec 17, 2018
Swaffham, United Kingdom
Enjoyed Most
location; service
Almira
Dec 17, 2018
Los Angeles, CA, USA
Enjoyed Most
For a 5 star hotel it's very good value for money
( with Travelzoo ).The Saturday evening meal was excellent .Very reasonable price.
Linda
Dec 10, 2018
Brentwood, United Kingdom
Enjoyed Most
Large clean rooms. Pleasant staff and good breakfast choice.
Elaine
Dec 10, 2018
Blackpool, United Kingdom
Enjoyed Most
quality breakfast and location
Elin
Dec 09, 2018
Cwmann, United Kingdom
Enjoyed Most
Friendly service
Angela
Dec 09, 2018
Whitehaven, United Kingdom
Enjoyed Most
very comfortable bed, excellent breakfast.
Other Comments
easy access to internet
Philip
Dec 09, 2018
Hengoed, United Kingdom
Enjoyed Most
Meal in the Chinese Restaurant on the 10 th Floor
But overall it was a good experience
Helpful staff spacious room great location
Irene
Dec 09, 2018
BeithBeith, United Kingdom
Enjoyed Most
The friendliness and efficiency of the staff when we checked in and out. Anna and Arron (?) are a definite assets.
Other Comments
Most of the breakfast is self-service and the choice excellent. For the cooked items the choice is quite good although the food could be hotter and the bread upon which much of it served should be cooked longer. The eggs were delicious. The negative thing was the waiter service which was appalling. There seemed to be multiple layers of command so trying to get a tea refill was almost impossible. When we finally corralled someone and received our drinks the unpleasant woman who was apparently our waitress told us off for not going through her. Since she never once came to ask how our breakfast was and whether we needed anything else I don't know how she expected us to contact her. She never once smiled, said good morning or treated us with the civility one would expect.
Anne
Dec 08, 2018
Windsor, United Kingdom
Enjoyed Most
Lovely service and staff very friendly and helpful. Great deal and value for money
jeffrey
Dec 08, 2018
Swansea, United Kingdom
Enjoyed Most
Very polite we coming staff,from arriving at entrance to ascorting me to my room, all done with ease.
Other Comments
Sadly I wasn't offered the cocktails on arrival
Catherine
Dec 08, 2018
Cape Town, South Africa
Enjoyed Most
The professionalism of the staff was outstanding. We were warmly greeted at check in and the waiters in the restaurant were all welcoming and obviously well trained. What a difference that makes!
Other Comments
Our Travel Zoo deal was amazing. Included in the price was an excellent breakfast as well as a cocktail on our first evening. The hotel was immaculate, our room comfortable and spacious and it was ideally situated for walking to Kensington Palace, the Science and Natural History museums. We couldn't fault the whole experience.
Robert
Dec 07, 2018
Dorchester, United Kingdom
Enjoyed Most
Exceptional service and clean - great location.
Catherine
Dec 07, 2018
Boynton Beach, FL, USA
Enjoyed Most
Everything, room was excellent very clean with a great view down Kensington High Street, breakfast was great big choice, staff friendly & very helpful.
Other Comments
Stephanie on reception gave outstanding service, our room wasn’t quite ready when we arrived at 2:30 so we were offered complimentary tea & coffee if we wished to wait or luggage storage if we didn’t, we chose to wait in the comfortable lounge chairs in the reception area & our hot beverages came with 2 lovely biscuits each, very relaxing. Stephanie the French lady was outstanding.
KIM
Dec 06, 2018
MARKET HARBOROUGH, United Kingdom
Enjoyed Most
The food was very good and the staff in the restaurant were particularly helpful about my gluten free dietary restriction. Reception and concierge were also very helpful. Nice Penhaligons toiletries in the room.
Amanda
Dec 06, 2018
East Grinstead, United Kingdom
Enjoyed Most
Fantastic Chinese restaurant on the 10th floor
Breakfast overlooking Kensington Palace
Ian
Dec 05, 2018
Milton Keynes, United Kingdom
Enjoyed Most
All round experience was great
Other Comments
Reception staff where very pleasant
David
Dec 03, 2018
Hornchurch, United Kingdom
Enjoyed Most
The breakfast and cocktails
Peter
Dec 02, 2018
WeymouthWeymouth, United Kingdom
Enjoyed Most
The warm welcoming and helpful staff in all areas of the hotel
Josephine
Dec 02, 2018
Salisbury, United Kingdom
Enjoyed Most
Breakfast
Other Comments
Fantastic location
Emily
Dec 01, 2018
Plymouth, United Kingdom
Enjoyed Most
The whole package was just lovey. It was the eve of my wife’s birthday and she thoroughly enjoyed the occasion, thank you
Other Comments
Arguably the best hotel we have had the pleasure to stay in.
Michael
Nov 30, 2018
Liverpool, United Kingdom
Enjoyed Most
Cocktail Bar
Other Comments
Very good quality cocktails and breakfast. The room was a bit more typically 4 star though, eg no walk in shower, only over bath
Stephen
Nov 29, 2018
Alton, United Kingdom
Enjoyed Most
Friendly staff comfortable bed and pillows. Relaxed atmosphere and enjoyed having the late checkout. A lovely night stay
Lorinda
Nov 29, 2018
Lewes, United Kingdom
Enjoyed Most
Location .breakfast .dinning a little mean .on the potion size.for the amount .of money charging considering there are a lot off reasonable restaurants close by
Nov 28, 2018
tyldesley, United Kingdom
Enjoyed Most
Staff who served our evening meal were top notch.
Cocktails were great, too.
J
Nov 28, 2018
peterborough, United Kingdom
Enjoyed Most
Great breakfast lots of variety
Other Comments
Perfect location
Linda
Nov 27, 2018
Macclesfield, United Kingdom
Other Comments
Stayed in King size room on first night, unfortunately could not have same room for our full stay. Shower separate plus room bigger
Clare
Nov 27, 2018
Magherafelt, United Kingdom
Enjoyed Most
Everything - couldn't fault it.
Catherine
Nov 26, 2018
St Ives, Cambs, United Kingdom
Enjoyed Most
Location superb ... very helpful and pleasant staff.. def would use again
Other Comments
Perfect for Mahik next door!!
Jason
Nov 26, 2018
Nottingham, United Kingdom
Enjoyed Most
Front desk service
K
Nov 25, 2018
London, United Kingdom
Enjoyed Most
It was a friendly, professional hotel and everything was as a good hotel should be.
Other Comments
Very convenient for visiting Royal Albert Hall or Natural History Museum. They also serve excellent cocktails in Bertie's Bar.
Patricia
Nov 25, 2018
Evesham, United Kingdom
Enjoyed Most
Rooms and breakfast
Other Comments
Friendly and efficient staff
Bernice
Nov 25, 2018
ManchesterManchester, United Kingdom
Enjoyed Most
Location
Other Comments
Staff were charming, very friendly and helpful
Susan
Nov 25, 2018
Belper, United Kingdom
Enjoyed Most
Our second time at the hotel and everything as good as we remembered.
Other Comments
Hope you will offer the same amazing deal next year.
Bob
Nov 25, 2018
Upminster, United Kingdom
Enjoyed Most
5* luxury with very attentive staff
Other Comments
First class hotel in every aspect - great room- great staff - great location - great breakfast
Philip
Nov 24, 2018
Stockport, United Kingdom
Enjoyed Most
Breakfast
Other Comments
Great hotel - real 5 star service
garry
Nov 22, 2018
Daventry, United Kingdom
Enjoyed Most
lovely food and service
June
Nov 22, 2018
Liskeard, United Kingdom
Enjoyed Most
Service with a smile
Graeme
Nov 22, 2018
Stamford, United Kingdom
Enjoyed Most
location Breakfast friendly staff
Michael
Nov 21, 2018
HULL, United Kingdom
Enjoyed Most
Position of hotel
Sheila
Nov 21, 2018
Taunton Somerset, United Kingdom
Enjoyed Most
A good night's sleep followed by an excellent breakfast
Other Comments
Not a great view from the bedroom I had. The complimentary Bloody Mary was very well received!
Nick
Nov 21, 2018
Faringdon, United Kingdom
Other Comments
Lovely staff, great breakfast, comfortable rooms
sue
Nov 19, 2018
Hemel Hempstead, United Kingdom
Enjoyed Most
The location was spot on and the staff delivered exceptional customer service.
Gillian
Nov 19, 2018
Ryde, United Kingdom
Enjoyed Most
Friendly polite staff
Claudia
Nov 19, 2018
Londo, United Kingdom
Enjoyed Most
It had a lovely relaxed feel, the staff were extremely attentive and the breakfast was first class
Carol
Nov 19, 2018
Preston, United Kingdom
Enjoyed Most
Friendly welcome. Not treated any different because using Travelzoo Voucher ( can happen in some hotels). Wonderful breakfast.
Other Comments
Very useful having bus stop right outside hotel if needed. Very quiet even on first floor room
Brenda
Nov 19, 2018
Guildford, United Kingdom
Enjoyed Most
The friendly staff & location
Other Comments
Excellent hotel with very friendly staff and very good location for both walking or taking bus (bus stop just just outside hotel) or underground to locations all over London as well Hyde Park next to the hotel
Peter
Nov 19, 2018
Stevenage, United Kingdom
Enjoyed Most
Location, perfect
Other Comments
Carpet in room had quite a few stains. Rest of room spotless.
Nov 19, 2018
Hertfordshire, United Kingdom
Enjoyed Most
The staff at the hotel made the visit exceptional, lovely hotel and very comfortable rooms.
Colin
Nov 19, 2018
Hemel Hempstead, United Kingdom
Enjoyed Most
Friendly reception staff. Great breakfast!!
PARAMJIT
Nov 19, 2018
Nottingham, United Kingdom
Enjoyed Most
The staff was wonderful and we loved being close to the park.
Kimberly
Nov 17, 2018
Los Angeles, CA, USA
Enjoyed Most
Rooms clean first night beds turned down and water left for us (second night nothing) Breakfast was 9 out of 10. Nice looking over the park. Completely cocktail a nice touch,been nicer if there was a lift to bar without having to be taken in the back way.
Other Comments
The atmosphere was really flat afternoon tea was really poor value .We rang down for help in sorcery a wheelchair as I was in pain with my illness we wasted over three hours for them to get back to us BUT IT DID NOT HaPPEN, very disappointing.
Stacy
Nov 16, 2018
Kempston, United Kingdom
Enjoyed Most
Great breakfast selection
Beverley
Nov 16, 2018
Leamington Spa, United Kingdom
Other Comments
Exceptional room for London. Very good breakfast service.
Peter
Nov 16, 2018
Grange-over-Sands, United Kingdom
Enjoyed Most
Location
alistair
Nov 15, 2018
Weston-super-Mare, United Kingdom
Enjoyed Most
Nice rooms
graham
Nov 14, 2018
Swindon, United Kingdom
Enjoyed Most
Being close to amenities
Martin
Nov 13, 2018
Bristol, United Kingdom
Enjoyed Most
All of it. Wonderful spacious room, fabulous bar with cocktails and first class breakfast
Other Comments
Looked after by all the staff, nothing too much trouble for them
Sandra
Nov 12, 2018
Porthmadog, United Kingdom
Enjoyed Most
Location perfect right next to Kensington Palace and parks, near to shopping in Kensington, near to tube and all aspects of hotel service were first class.
Carol
Sep 29, 2018
Steeton, United Kingdom
Enjoyed Most
Location
Other Comments
The staff were very friendly and professsional.
James
Sep 25, 2018
Bearsden, United Kingdom
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