Xylia Natural Spa at Paradox Hotel Vancouver
Vancouver: spa escape at 5-star hotel w/valet, 50% off
(604) 902-3956https://ssl.tzoo-img.com/images/tzoo.130041.0.1302223.HotStoneMassage_iStock-1407447449.jpg?v=7661vzjxt
10010086
1161 West Georgia StreetVancouverBCV6E0C6
Vancouver
$129—Vancouver: spa escape at 5-star hotel w/valet, 50% off
Save now and choose your dates when you're ready. Vouchers are refundable for 14 days, or you can extend the refund period when you buy them. Learn more
Why We Love This Deal
Travelzoo members can save up to 50% on a posh spa day at Vancouver’s Xylia Natural Spa located inside the 5-star Paradox Hotel.
Choose between three packages, all of which include an aromatherapy consultation with herbal tea, plus valet parking. You'll get a complete spa escape and awaken your inner zen without having to leave the city.
What's Included
$129 (reg. $218) ... "Warm To Your Feet Pedicure Experience"
Pedicure with Himalayan salt scrub & hot stones massage
Vegan natural snacks
$149 (reg. $282) ... "Winter Renewal Body Scrub Experience"
Full body 45-minute Himalayan massage with dead sea salt scrub
Light therapy steam shower
$199 (reg. $413) ... "Mind Body Balance Experience"
15-minute steam followed by a 60-minute hot stones relaxation massage
All packages include:
A welcome consultation to curate an aromatherapy blend and herbal tea choice for your treatment, involving a tea + oil pairing and wellness consultation with one of the experts at the spa
Just a five-minute walk from the nearest SkyTrain station, and 15 minutes from the picturesque waterfront, this spa’s location could not be more ideal
All treatments and massages are inspired by nature, and are 100% vegan, organic, and cruelty-free
Known for its aromatherapy techniques, Xylia Natural Spa combines traditional eastern and western massage methods with pure essential oils to provide a rare balance of physical, emotional and spiritual healing
Get a taste of the Paradox Hotel Vancouver, a Travelzoo member-favourite
Voucher Cancellation & Refund Policy: Within 14 days of purchase, Travelzoo will give you a full refund if you change your mind or can't find dates that suit you. Vouchers can be refunded online by going to "My Account." After 14 days, your voucher is non-refundable. At the time of checkout you can make vouchers refundable until they expire, for a fee. If advanced reservations are required, changes and cancellations are subject to the merchant’s cancellation or rescheduling policy, and may result in a fee or voucher forfeiture. You must cancel your reservation directly with the merchant prior to refunding your voucher.
Merchant Cancellation & Rescheduling Policy: Advanced reservations are required, changes and cancellations are subject to the Merchant's cancel policy: 48 hours in advance. If you cancel or change your reservation in violation of the merchant’s cancellation policy, you may be subject to additional fees or voucher forfeiture.
Voucher can be redeemed immediately; valid daily through February during spa's operating hours. Appointments required; subject to availability. Call to make a reservation; mention your Travelzoo voucher but do not provide your PIN number before arriving at the spa. Upon arrival, present printed voucher or display in Travelzoo mobile app. Tax and 20% auto-gratuity are not included, and are payable directly at the spa. Limit two purchases per person; may buy additional as gifts. If limit is exceeded, voucher subject to forfeiture. Valid for one person. Must use in one visit. Use of the hotel fitness centre and hotel pool is not included. Please ensure you let the Spa Concierge know at time of booking if you are pregnant, as modifications will need to be made to your booking; please note no massage is permitted in the first trimester or final three weeks per Spa policies. Not valid on products. Cannot combine with other offers. Duration of treatments is approximate.
Everything is exceptional, no complaints, other than the service fee was not adequately explained that this is for the tip and goes directly to the masseuse, so double tipping happened both times until I asked!!!!!
Other Comments
Please explain to customers that the extra charge of $45 with the Travelzoo voucher is for the tip for the service
/masseuse and the taxes. This is confusing. My friend gave a comparable tip to her masseuse and paid the service fee as well.
We also did this on our first time there on a Travelzoo voucher, but this time I asked. Please be upfront with customers if you want them to come back.
JuneOct 19, 2023Vancouver, Canada
Other Comments
The only thing was I was told on travel zoo that the pool would not be accessible than I got a message telling not to forget my bathing suit
Normally the amenities are available when you book a spa treatment
Otherwise lovely place to go
Valet parking was wonderful
WendyAug 18, 2023Coquitlam, Canada
Enjoyed Most
I loved the multi head shower!
Other Comments
I have had many massages. This massage did not massage my legs or feet, no head massage and no hand massage. It was mainly just neck, shoulders and back.
For $179, plus mandatory service fee this massage was not worth it at all. I left feeling stressed as I wasted my money .
NicoleJul 01, 2023Vancouver, Canada
Enjoyed Most
The massage rooms are large and luxurious. My RMT was very professional, skilled and thorough.
One disappointment was not having a 30 minute steam shower prior to the massage, as I did at my last visit.
Other Comments
I enjoyed being able to use the pool/hot tub after the massage.
TeresaAug 11, 2023Richmond, Canada
Enjoyed Most
As soon as we showed up the front desk person greeted us and walked us through everything. The massage and customer service were top-notch. I will 100% return!
IvyJul 27, 2023Vancouver, Canada
Enjoyed Most
The tea experience and aromatherapy as part of the treatment as advertised were not included. There were only 10-15 min to enjoy rainshower and get dressed so it was rushed and no time to dry hair after.
Other Comments
If the hotel amenities are included in this package (pool & gym) it should be clear. I was told it’s $35.00 to use as a guest.
Jun 21, 2023Vancouver, Canada
Enjoyed Most
From arranging the appointment and the customer service getting back to me quickly, to the Service itself. Outstanding.
Other Comments
This Spa truly provides their customers the escape that is neccessary during a busy week.
pamelaMay 30, 2023richmond, Canada
Enjoyed Most
Loved it, Peter was super friendly and Elizabeth was a true professional. Loved the steam and shower as a nice added touch afterwards. Will come back for sure!
RebeccaJun 17, 2023Vancouver, Canada
Enjoyed Most
Excellent massage and atmosphere.
RuvenaApr 15, 2023Vancouver, Canada
Enjoyed Most
Wanted a nice relaxing experience on my last day in Vancouver. I wasn't disappointed. Facilities were great and staff were very knowledgeable.
ChrisApr 10, 2023Toronto, Canada
Enjoyed Most
I loved the tranquil ambience. The staff provided the quality service. I loved the ensuite like washroom in the massage room. It was convenient to take a shower post massage. It was a great way to start my long weekend. Thank you.
Pam May 23, 2023Burnaby, Canada
Enjoyed Most
Front attendant was awesome and in the short time I got to use rain shower it was awesome!
Other Comments
Massage was ok, not very engaging and told I had to be out of rain shower in 20 min. Never had a chance to just wear a robe and pool and hot tub. Steam was extra .
MarkMay 01, 2023Vancouver, Canada
Enjoyed Most
I liked their oils and purchased some Green tea which was nice
Other Comments
Initially the way if was on Travelzoo it sounded like it was at the Hotel Vancouver and it was at Paradox (what stood it to both of us was Hotel Vancouver) and we’d already parked the car with Valet and when we arrived at the ABSOLUTE SPA they were kind enough to call and give us direction. We by this time we’re running late due to the confusion and rushed by foot to the Paradox who initially wanted to cancel our appointments. Having come all the way from Chilliwack. I ended up not taking advantage of the Rain Shower and cutting my massage time back and my friends massage was shorter as well. Overall not a positive experience and I’ve had better RMT massages here in Chilliwack Also we were unable to take advantage of the Valet parking which was included.
DaleMay 06, 2023Chilliwack, Canada
Enjoyed Most
Wonderful and friendly staffs (the valet parking attendant, the reception at the spa, the massage therapist).
May 28, 2023Burnaby, Canada
Enjoyed Most
The shower in the treatment room
Other Comments
I told the massaeuer a few times not to press sol hard but he didn't ease up. It was not a relaxing massage. The Pool was good but the locker room was dirty, the shower didn't work and the hair dryer had very little power.
DebbieMar 27, 2023Burnaby, Canada
Enjoyed Most
Great friendly service. Love the ambiance and the massage was excellent!!
GurpinderDec 05, 2022Burnaby, Canada
Enjoyed Most
Was really lovely. From parking, wonderful spa experience and outdoor hot tub? It truly was exceptional.
JodiApr 09, 2023Chilliwack, Canada
Enjoyed Most
Everything about the spa experience was first class, from the ease of valet parking, to the welcome at the spa, to the amazing private facilities and best massage ever. My friend and I were so well looked after. Thank you everybody!
JuneFeb 07, 2023Vancouver, Canada
Enjoyed Most
Was a lovely experience right from the moment they answered the phone. Super friendly staff and the private rooms with the shower were fantastic, was so great to get up from the massage table and straight into the shower. The gift and treat box at the end was such a nice way to end the experience!
The pool was closed for maintenance but the jacuzzi was open. It’s a small jacuzzi for the size of the hotel but the patio was covered and had great seating areas with fire pits. I think the only downside was the change room/locker room - granted this is managed by the hotel not the spa. They are unisex so you have to go into a change room to get into your bathing suit but they only have 2 lockable change rooms that have a shower and toilet, which means you can sometimes wait a long time to be able to change into your swimsuit while you wait for people to shower. And most of the locks on the lockers didn't work either.
Really enjoyed the spa and will definitely go back - but I’ll skip the pool/jacuzzi next time.
Other Comments
The change room was the only downside of the spa experience - with only 2 rooms to change meant we had to wait for people to finish showering/changing which isn’t ideal. Plus the change rooms had only one hook and no where else to put your clothes while changing.
TracyDec 12, 2022Vancouver, Canada
Enjoyed Most
I was there with a friend. Everything from the booking, valet, spa staff was a great experience beginning to end. It's definitely a treat as it is not some "cheap" spa but I felt I got what I paid for. The value for the experience is definitely there.
cathyJan 13, 2023Burnaby, Canada
Enjoyed Most
Great experience. Beautiful and thoughtful facilities. Coming back for sure
PenelopeDec 30, 2022Vancouver, Canada
Enjoyed Most
Staff was very polite and friendly. The treatment room was excellent and treatment was very good, private and clean.
Other Comments
Front desk staff was super polite and welcoming. Michael the therapist was friendly and gave great treatments. Loved loved the facility, got own private shower and change area.
KenFeb 18, 2023Richmond , Canada
Enjoyed Most
Great service. Unfortunately they could not do the massages for us at the same time. Therapist was very thorough and professional. Parking was easy.
Nice location to just hang out in.
Thank you.
GrantApr 09, 2023Vancouver, Canada
Enjoyed Most
Staff were great
MichelleFeb 27, 2023Langley, Canada
Enjoyed Most
Wonderful massage and the staff are incredible
TerriDec 11, 2022Surrey, Canada
Enjoyed Most
Great experience. Just a bit pricy.
NanaMar 17, 2023West Vancouver, Canada
Enjoyed Most
amazing massage from Michael, super clean and such a relaxing day! loved the take home package, will definitely be back!
CaitlinFeb 26, 2023Surrey, Canada
Enjoyed Most
went for a mani pedi and loved the snacks and fresh ice water during the service! i can’t remember my service providers name but she was so easy to talk to and gave an amazing service! 10/10
CaitlinFeb 27, 2023Surrey, Canada
Enjoyed Most
Staff were all very pleasant and massage itself was good.
Other Comments
Pool snd jacuzzi were closed without any prior notice. Bathroom towel was used. Surcharge for gratuity was high and not expected or optional.
JacquelineDec 13, 2022Cowichan Bay, Canada
Enjoyed Most
Cozy environment, thanks Lena for making me relax a lot!She is the best!
Yun JuMar 01, 2023Whistler, Canada
Enjoyed Most
I loved it, It was a warm and very relaxing experience. Could not have been any better. Every step along the stay was enjoyable. The shower was a welcome change and great for destressing and relaxing. The massage was well-needed and I felt refreshed after the massage. The oils you can choose from are very gentle and not right into the face which makes it nice. The smell lingers for a long time and relaxes throughout the day.
RamonaNov 14, 2022Chilliwack, Canada
Enjoyed Most
I had THE best massage, by Sofia. The receptionist was so welcoming and provided excellent service. The spa was lovely and very comfortable.
Upon arrival I was welcomed and given a choice of three massage oils to choose from along with their complimentary tea. The massage, by Michael, is probably the best I have ever had. It was obvious that he has a lot of experience and knows what he is doing. Very professional. The treatment room along with its own bathroom and shower have a lovely decor and has some nice touches such as a blowdryer, curling iron, Kevin Murphy hair spray, etc. Unfortunately the pool was closed for maintenance which was disappointing as that was part of the package. However, to make up for it my massage was 90 mins long (instead of 60 mins), I received two roll-ons of massage oil, and was given the option to come back another time and receive four hours of free valet parking and use of the pool. Customer service at its best. Highly recommend.
allanSep 29, 2022Vancouvervancouver, Canada
Enjoyed Most
Free parking was a bonus and the hotel looked nice. The massage was good but the masseuse had a bad cough which concerned me.
Other Comments
Didn’t receive everything that was mentioned in the package, use of space wasn’t clear and it wasn’t a luxury experience.
ChristieNov 19, 2022Delta, Canada
Enjoyed Most
Such an amazing space and atmosphere.we were welcomed in and treated so well. Really enjoyed the care and attention to our needs.
Other Comments
Wonderful massage and amazing attention to detail. Highly recommend this authentic experience
SHABNEMSep 27, 2022Richmond, Canada
Enjoyed Most
The girls were nice and accommodating
Other Comments
It was basically an eXtremely overpriced massage and shower and if u book the 5 o’clock appointment you don’t get to fully enjoy the pool or hot tub service in the hotel. I got to spend maybe 20 mins there I wish they would tell you that before booking an evening appointment it’s best to book in the morning or afternoon so you can actually enjoy the day on their rooftop pool and hot tub. Disappointed and waste of money. Plus on top of that the $45 charge. Bogus
BrieSep 26, 2022Calgary, Canada
Enjoyed Most
Massage was great - my wife and I were "upgraded" to the couples room and had a great experience. Unfortunately, the pool wasn't available and the change rooms for both the pool and hot tub left a bit to be desired.
JordanNov 29, 2022New Westminster, Canada
Enjoyed Most
Receptionist was kind and receptive. Waiting room was very comfortable. Masseuse was quite nervous and often spoke quickly, in a nervous way, especially towards the end.
Other Comments
The facility was clean, beautiful, well maintained, shower was amazing - with programmed features. But, all considered, it was a little over-hyped, and rather expensive, despite the TravelZoo discount. There was talk about fresh fruits being provided, etc., that did not happen. Unfortunately the pool and hot tub was unavailable due to maintenance issues.
KennyDec 01, 2022Vancouver, Canada
Enjoyed Most
The massage treatment was lovely, as were the staff,
Other Comments
The package that was purchase indicated "A curated spa day for one person including"
(details below)
We got this:
* A welcome consultation to curate an aromatherapy blend and herbal tea choice for your treatment
* A 60-minute full body massage
* Private washroom
* Free four-hour valet parking (wasn't needed - we weren't even there for 90 minutes due to everything else that we didn't get)
* Xylia gift set with a roll-on aromatherapy oil and sample tea selection to take home
What was unclear or not totally delivered without asking details or follow-up was:
* programmed light therapy rain shower experience
* Complimentary access to the hot tub (had to pass through a night club, and this area was surrounded by a bunch of "back-of-house" tables, chairs, a catch-all for a hotel
* Use of bathrobes and slippers (had to ask for them after leaving the spa for the hot tub)
What we didn't get was:
* Complimentary access to the Paradox Hotel pool (apparently, it was closed and under renovation - not cool)
* Fresh fruit and snacks post treatment - never happened, nothing in sight, nothing offered - they sent us home with a little box that contained some caramel pretzels from Costco, and a couple pieces of dried fruit - no fresh fruit or snacks anywhere to be seen)
What we thought was a bit tacky:
* When greeted, they said, "oh, you're here for the Travel Zoo Experience" - how about mentioning nothing about who we bought it through. It was my partner's 45th birthday, and they might as well had said "you're here for the Groupon" - the comment was not well-placed with the costs paid for this.
* They invited us to come back, for free valet to enjoy the pool when it was done... no thanks
* They charged us the entire service fee for everything - but we didn't get everything... and this was extremely disappointing - how about reducing for the things they advertised to deliver, and didn't?