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Hotel Puerta América

Travelzoo Staff

Why We Love This Hotel

  • Each floor is uniquely designed by a leading architect
  • Rooms have panoramic views of the city
  • Rooftop bar with retractable ceiling in warmer months
  • Cartagena Metro Station is a 5-minute walk from the hotel


"Avant-garde architecture is the key characteristic at Silken Puerta America, which has several floors designed by world-renowned architects like Norman Foster, Jean Nouvel and Zaha Hadid," says Time Out Madrid.

Nineteen of the world’s best architecture and design studios came together to help create the uniqueness of Silken Puerta América. Each of the hotel’s 12 floors has a different room concept and all use various materials, colours and shapes. Guests can pick their choice of design from an iPad on arrival. Take note: some have open-plan bathrooms, so be careful which concept you go for if privacy is a concern.

All Deluxe Rooms have large windows with panoramic views of the city. Deluxe Rooms are located on floors 2 to 11, but floors 7 and 8 have a supplement of 20€ per room, per night.

The fitness room and a heated stainless-steel pool are both housed in the penthouse. Skynight bar has a retractable roof system for warmer weather. MARMO Terrace is an outdoor space with sofas and tables next to Marmo Bar.

Lágrimas Negras, the ground-floor restaurant, serves seasonal meals based on recipes by the Michelin-starred Basque chef Martín Berasategui. A breakfast of baked continental goods, Iberico ham, eggs and sausages is served on the mezzanine until 11am during the week, and 11:30am at the weekend.

Though Silken Puerta América is not in the centre of Madrid, it is convenient for business and leisure travellers. Cartagena metro station is five minutes away on foot and the IFEMA exhibition halls are a 10-minute drive from the hotel. There is also a daily shuttle service to and from Madrid Barajas Airport and the city centre, available from 7am-9pm.

Rooms & Rates

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  • Gym / fitness center
  • Roof terrace
  • Nightlife / entertainment
  • Extra beds (fees apply)


  • 24-hour front desk
  • 24-hour room service
  • Baby-sitting service on request
  • Concierge service
  • Express check-in / checkout
  • Laundry / dry cleaning
  • Pillow menu
  • Safe in reception (fees apply)
  • Business center

Room amenities

  • Mini bar
  • Safe


  • Complimentary Wi-Fi in guest rooms
  • Complimentary Wi-Fi in public areas


  • Bathrobes
  • Hair-dryer
  • Slippers


  • Parking (fees apply)


Checkout: Standard Time is 12pm.

Pets: Pets not allowed

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Additional details:

Know Before You Go

  • Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from June to September.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 22 for adults and EUR 11 for children (approximately)
  • Self parking fee: EUR 26.00 per day
  • Extended parking fee: EUR 26.00 per night
  • Rollaway bed fee: EUR 60.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Cash not accepted. Debit cards not accepted

Have a Question? Contact Travelzoo.

Customer Service available Mon-Sun, 9am-9pm ET

Winner: People's Choice Stevie Awards for Favorite Customer Service

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

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