Nashville

The Hayes Street Hotel

Travelzoo Staff

Why We Love This Hotel

  • Free Wi-Fi and no resort fee — a rarity among hotels in the downtown area
  • Guests can eat like true Nashvillians at Hattie B's Hot Chicken, less than three blocks away
  • Walkable to some of Music City's most legendary spots, like the EXIT/IN concert venue, honky-tonks along Broadway, plus Centennial Park and the Vanderbilt Campus

83%
Enjoyed This
"We were pleasantly greeted, our car was valet parked, and our room be was ready early. The hotel is modern and clean and the location was perfect for a brisk walk (about a mile) to Broadway."
Elizabeth
Dec 2, 2022 - NoraIndianapolis, IN, USA
See All 88 Member Ratings

Rooms & Rates

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Overview

Vibrant colors with lots of natural light greet guests as they step into the lobby of the Hayes Street Hotel. Less than three blocks off Broadway Avenue in the fashionable West End neighborhood, this boutique inn feels country-chic — think modern furnishings with Americana accents, like porch swings on the indoor-outdoor veranda and rotary-style phones in guest rooms.

The cool vibe is rounded out with loads of freebies like complimentary breakfast and Wi-Fi throughout the hotel. Other amenities include the on-site fitness center and Hayes Street Bar, where guests will find a mix of classic and newfangled cocktails — for instance, the Honky-Tonkin' Old Fashioned or the Hayes Street Kicker — as well as appetizers and small plates.

Guest rooms are comfortably appointed with one king or two queen beds, plus minifridges, coffee makers and light-up vanities in the bathrooms. There are also USB ports for all your devices, in addition to flat-screen HDTVs.

Amenities

General

  • Bar
  • Gym / fitness center
  • Pet-friendly
  • 100% smoke-free

Services

  • 24-hour front desk
  • Business center
  • ATM

Room amenities

  • Air-conditioning
  • Coffee / tea-making facilities
  • Fridge
  • Iron and ironing board
  • Safe
  • Flatscreen TV

Internet

  • Complimentary Internet access
  • Complimentary Wi-Fi throughout

Bathroom

  • Hair-dryer
  • Bathtub or shower

Parking

  • Valet service (fees apply)

Accessibility

  • Accessible bathroom in some rooms
  • Accessible path of travel
  • ADA compliant rooms
  • Roll-in shower
  • Wheelchair accessible

Policies

Check-in: Standard Time is 3pm.
Minimum age required to check in: 21.

A valid credit card must be presented upon check in.

Checkout: Standard Time is 12pm.

Children and additional guests: Children 17 and under stay free of charge when using existing bedding.
Crib/Pack 'n Play not available.
Extra beds are not available.
Extra guest charges will apply as follows:
US$10 plus tax per night for older children and adults.

Pets: Pets are allowed on request.
Pets are allowed on request and will be charged at US$40 plus tax per pet per stay.

A non-refundable fee of $40.00 USD plus tax, per room per stay will be charged upon arrival.

Fees: A US$50 per night incidental hold will be placed on the debit/credit card provided at check-in.
Valet service fee: US$40 plus tax per night.
Oversized vehicle not permitted.

The valet service fee includes in-and-out privileges.

Additional details: Due to local and state guidelines, some amenities and services may be limited or closed during your visit; please contact the hotel for more details.

Have a Question? Contact Travelzoo.

Customer Service available Mon-Sun, 9am-9pm ET

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

83%
Enjoyed This
(88 Member Ratings)
Ratings & reviews reflect verified member feedback for Hayes Street Hotel over the past 15 months.
4.0 Ambiance
3.9 Location
4.1 Rooms
4.2 Quality of Service
4.1 Value for the Money
Show Reviews
Enjoyed Most
We were pleasantly greeted, our car was valet parked, and our room be was ready early. The hotel is modern and clean and the location was perfect for a brisk walk (about a mile) to Broadway.
Other Comments
There is major construction going on across the street but it didn’t impact our stay. They do not have an operational bar right now due to staffing issues.
Elizabeth Dec 02, 2022 NoraIndianapolis, IN, USA
Enjoyed Most
Lovely hotel… short staffed as most places. Was supposed to get welcome drinks… bar closed on Tuesday The rug in room got wet near hvac unit. I think with enough staff and things open a lovely hotel..
Debbie Dec 01, 2022 Benton, KY, USA
Enjoyed Most
The hotel was well decorated and clean.
Other Comments
The noon checkout was wonderful, but the loud early morning construction across the street was not.😝
Amy Nov 17, 2022 MorrowMorrow, OH, USA
Enjoyed Most
Check-in was easy. The valet was quick and even warmed up our car for us.
Other Comments
We had coupons for free drinks. However, the bar was never open while we were there.
Tricia Nov 28, 2022 Tucker, GA, USA
Other Comments
The lobby was dirty. Food ground into the carpet, and the furniture was stained. In the room the wall had a crack from floor to ceiling and they covered it with masking tape. Our window was directly facing a parking lot at eye level where the cars were looking right at us.
Trinity Oct 19, 2022 GRAND JUNCTION, CO, USA
Enjoyed Most
My check out Bill was wrong I was over charged I will be call the Hotel Today
Other Comments
Slow draining Tub in room 707
Debra Dec 01, 2022 Holden Beach, NC, USA
Enjoyed Most
Clean rooms; great deal on Travelzoo! Valet guys were awesome as well as custodial staff.
Other Comments
Nothing else to add
Ruth Jul 07, 2022 Blythe, GA, USA
Enjoyed Most
Nice decor, clean rooms and friendly staff!
Crystal Jun 26, 2022 Fayetteville, NC, USA
Enjoyed Most
Mario was the sane, level-headed, and knowledgeable employee who quickly helped resolve the issues at hand.
Other Comments
The customer service at this hotel was abhorrent. I tried to change from a king room to double queens as they were available, which Marquita said would be fine until she realized I booked through Travel Zoo and her tune changed. She said she could not change anything unless Travel Zoo approved. I called Travel Zoo and they said it was fine and tried to get in touch with the hotel. I then emailed with both parties copied indicating permission had been granted. Then the morning of our stay, my husband tested positive for COVID and Marquita said well you didn't notify us in the cancellation window (not that he wanted to get COVID or need to cancel). Manager Keily Brown was out of town and while Marquita offered to text her for permission, she never followed through. Thankfully, I was able to get through to Mario who was a godsend and actually helpful. In the end, he was able to get the matter escalated and the hotel cancelled without penalty. However, not without me spending an inordinate amount of time on the phone. Ultimately, they accepted our positive tests and did not want to put in writing that they were willing to host guests known to have COVID (at the expense of the health and safety of other guests and their staff). This entire experience was so off-putting that I would never set foot in this hotel again under any reason. Unreasonable, petty, power hungry staff who have nothing better to do than make other people suffer.
MIRIAM DILLARD Jul 14, 2022 Memphis, TN, USA
Enjoyed Most
Valet and front desk person were over and above friendly, they were great first impressions. Room was spacious, and we were able to walk to lower Broadway and enjoy the honky tonks. Walked back and found an enclave of bars and restaurants just a few blocks away. Had a nightcap at the hotel bar and the bartender made extremely delicious old fashions for us, and we engaged in banter with other guests.
Diann Sep 24, 2022 Gulfport, FL, USA

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