Newton Abbot
Passage House Hotel
Why We Love This Hotel
- Passage House Hotel has "memorable views of the Teign Estuary", says The AA
- The hotel is 15 minutes' drive from Dartmoor National Park and the English Riviera, and 35 minutes from the Jurassic Coast
- Babbacombe Model Village, Newton Abbot Racecourse and Berry Pomeroy Castle are all less than 25 minutes' drive away
- The hotel has a swimming pool, a sauna, a steam room and a spa
Enjoyed This
(See All 354 Member Ratings)
"Good room quality, nice position. Pleasant stay"
Julie
Dec 11, 2019 - Caerphilly, United Kingdom
Overview
The Best Western Passage House Hotel, near the towns of Kingsteignton and Newton Abbot, offers "memorable views of the Teign Estuary", says The AA, and is close to both the English Riviera and Dartmoor National Park.
Torquay, Babbacombe Model Village and Paignton are all 15-20 minutes' drive away. Family-friendly Paignton Zoo Environmental Park boasts 2000 creatures, six animal habitats and even a jungle express train. History buffs will enjoy Torre Abbey in Torquay, a museum of history and art housed in an 18th-century building that's part of a monastery complex dating from 1196.
Hackney Marshes Local Nature Reserve is less than 15 minutes' walk away. Buzzards, kestrels and pheasants are often seen around the marshes and there are a variety of cycling and walking routes.
Dartmoor National Park is 15 minutes' drive from the hotel and Haytor Rocks, which offers excellent views of the Teign Estuary and is one of Dartmoor's most picturesque spots, is 20 minutes' drive away. Exmouth at the western end of the Jurassic Coast is 35 minutes' drive away.
Berry Pomeroy Castle, a Tudor mansion within the walls of an earlier castle, is 20 minutes away, while Kents Cavern Prehistoric Caves, an intricate cave system, is a 25-minute journey by car.
Amenities
General
- Infant cots / cribs
- Bar
- Newspaper / magazines
- Gym / fitness center
- Hot Tub / Jacuzzi
- Indoor pool
- Restaurant
- No pets allowed
- 100% smoke-free
- Sauna
Services
- 24-hour front desk
- Room service (limited hours)
- Business center
- Safe in reception
Room amenities
- Coffee / tea-making facilities
- Iron and ironing board
- Flatscreen TV
Internet
- Complimentary Internet access
- Complimentary Wi-Fi throughout
Bathroom
- Hair-dryer
- Bathtub (in some rooms)
Parking
- Complimentary parking
Accessibility
- Accessible bathroom in some rooms
- Accessible meeting room
- Accessible parking
- Accessible path of travel
- Accessible restaurant
- Wheelchair accessible
Policies
Check-in:
Standard Time is 3pm. Minimum age required to check in: 18.
Checkout: Standard Time is 11am.
Children and additional guests: There is no extra bed available.
Pets: No pets allowed.
Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.
Have a Question? Contact Travelzoo.
- 1-877-966-0000 U.S. and Canada (toll-free)
- +44 (0) 20 3564 9000 U.K. and Europe
Customer Service available Mon-Sun, 9am-9pm ET
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
Enjoyed This
(354 Member Ratings)
(354 Member Ratings)
Ratings & reviews reflect verified member feedback for RST Leisure Ltd ( t/as Passage House Hotel) over the past 15 months.
Show ReviewsHide All
Ratings & reviews reflect verified member feedback for RST Leisure Ltd ( t/as Passage House Hotel) over the past 15 months.
3.9
Ambiance
4.4
Location
3.8
Rooms
4.4
Quality of Service
4.4
Value for the Money
Enjoyed Most
Good room quality, nice position. Pleasant stay
Julie
Dec 11, 2019
Caerphilly, United Kingdom
Enjoyed Most
Very comfortable stay and enjoyable food.
Other Comments
Staff were very attentive and polite.
Diana
Dec 10, 2019
Taunton, United Kingdom
Enjoyed Most
Location
Other Comments
Room dirty found band-Aid in bed first night
Steven
Dec 10, 2019
Southampton, United Kingdom
Enjoyed Most
Excellent deal from Travelzoo with dinner included. Travelzoo customers are located in the lodges and not in main hotel, treated a bit 2nd rate. North lodge is noisy from main road. We were moved to south lodge on request.
Russell
Dec 09, 2019
Braunton, United Kingdom
Enjoyed Most
Hotel really good lovely location_ staff very helpful lovely food thoroughly enjoyable stay, would like to go back
Jeanette
Dec 09, 2019
Plymouth, United Kingdom
Enjoyed Most
Nice hotel and we were warmly greeted. We stayed in the south lodge which is separated from the main hotel. It’s fairly basic but clean and tidy. The hotel restaurant was good but not much choice. There is a pub/restaurant on site which had a slightly better choice of food. We would definitely visit again. The hotel is in a great location for visiting south Devon.
Les
Dec 05, 2019
Pontypool, United Kingdom
Enjoyed Most
Well located good hotel. Good ambiance.
Other Comments
Disappointed, booked because of spa and treatments, but none available because beautician/masseuse had stopped. Still advertised on website.
Wendy
Dec 05, 2019
Swansea, United Kingdom
Enjoyed Most
We love the location and overall experience, have been coming for about 10years. Have to say it's looking a little tired now, rooms and public areas!
Other Comments
We really think it's time some money was invested In updating , not only the rooms but also the public areas.
Steven
Dec 04, 2019
Ferndown, United Kingdom
Enjoyed Most
Exceptionally helpful and friendly staff.Delicious breakfasts and dinners.Very comfortable and clean rooms.Perfect location.Amazingly good value deals.
Other Comments
We’ve been here several times and will definitely be returning.
Hilary
Dec 04, 2019
Bristol, United Kingdom
Enjoyed Most
Lovely location on the estuary. Friendly staff.
Evening meal included in price was very good. Hot food and prompt service. Enjoyed the swimming pool. Very good value for money weekend. Would definitely return.
Other Comments
The rooms could do with a bit of attention such as missing strip on blinds, cracked sink, maybe glass instead of plastic cups. But very clean. and roomy.
Dec 02, 2019
Bridgeend, United Kingdom
Enjoyed Most
All lovely
Karen
Dec 01, 2019
Walton on thames, United Kingdom
Enjoyed Most
Excellent location beside estuary-lovely walk into Newton Abbott. V pleasant staff in restaurant
Vincent
Dec 01, 2019
Southampton, United Kingdom
Enjoyed Most
The hotel rooms are looking a little faded but the overall experience is excellent value for money.
Alfred Robert
Nov 30, 2019
Tewkesbury, United Kingdom
Enjoyed Most
Simply decorated hotel and a little dated but very friendly staff and fab food. Lovely swimming pool too and all very clean. Great value for money.
Faye
Nov 28, 2019
Chertsey, United Kingdom
Enjoyed Most
Comfortable bed and pillows.
Other Comments
Upgraded to 'deluxe' room at extra £40 / night. Booked two nights, left after one... Bathroom sinks did not drain. Had to stuff napkin to cover sensor in bathroom to stop lights coming on throughout the night. Dining experience miserable, they could consider some soft music, food really disappointing - watery gravy, over cooked, tasteless vegetables. Overrated.
Anthony Caluori
Nov 28, 2019
Devizes, United Kingdom
Enjoyed Most
Very comfortable hotel, excellent dinner, breakfast not quite the same standard (e.g. brown and white plain packet bread only, scrambled egg a bit powdery), very good service with friendly staff.
Iris
Nov 28, 2019
Bath, United Kingdom
Enjoyed Most
Excellent short break, will definitely go again.
Other Comments
Helpful staff, great food.
Stella
Nov 28, 2019
Chard, United Kingdom
Enjoyed Most
lovely good value for money all the staff were so welcoming we really enjoyed the break
ANN
Nov 28, 2019
Swindon, United Kingdom
Enjoyed Most
We thoroughly enjoyed our stay at Passage House with our friends. We would definitely stay there again in the future and are interested to hear of any future offers. The staff were lovely, food very good and the position of the hotel wonderful. When we arrived we were a bit taken aback because the hotel doesn't look very enticing from the front but that in no way reflects the inside of the hotel and the Christmas decorations were beautiful.
jennie
Nov 26, 2019
Bideford, United Kingdom
Enjoyed Most
This was our third time at Passage House and again loved the stay. The staff, the food, the location. We love walking into Newton Abbot along the river path and this time we visited Totnes for the first time and loved it.
Lynn & Bob
Nov 25, 2019
Cardiff, United Kingdom
Enjoyed Most
The food was good but the conservatory dining room was very cold on the first night
patricia
Nov 25, 2019
ROMSEY, United Kingdom
Enjoyed Most
all good
Other Comments
lovely Christmas decorations
sandy
Nov 24, 2019
Seaton, United Kingdom
Enjoyed Most
It was a hidden gem, overlooking the river Teign. Very relaxing few days.
Other Comments
Just a little disappointed that the food was limited on Dairy Free and Gluten free especially at breakfast
Elaine
Nov 22, 2019
Sturminster Newton, United Kingdom
Enjoyed Most
Staff wonderful, from reception to Breakfast, Lunch and Dinner Service. Once we upgraded to a hotel bedroom rather than the two annexe buildings the break became more as we had hoped for / anticipated. The leisure centre was petite and unfortunately the pool, sauna and Jacuzzi were all on the chilly side so didn't encourage the extended use we had envisaged. Would return but only to stay in the hotel and in the summer when long walks would be more pleasant and safer! Very poor lighting around and away from the hotel.
Other Comments
The travel zoo offer cold have been more detailed and explained the upgrades in detail. Location is only a short walk away from Kingsteignton but with no lighting nor foot paths leading away from the hotel it is not a winter option. Overall disappointed with the package but not the break!
alexander
Nov 22, 2019
Northampton, United Kingdom
Enjoyed Most
The restaurant staff in particular were brilliant
susan
Nov 22, 2019
Bideford, United Kingdom
Enjoyed Most
We have visited this hotel several times and have never been disappointed. The staff are friendly and helpful, the food at both dinner and breakfast is excellent and the rooms are very comfortable. We always upgrade to a river view room and would recommend this for the views. A great value for money stay
Graham
Nov 14, 2019
Gloucester, United Kingdom
Enjoyed Most
Bit hard to find and the room freezing when we arrived. Once we sorted that out everything was very good.
Adrian
Nov 14, 2019
Pontypool, United Kingdom
Enjoyed Most
Two night break.
Other Comments
Thought it was more rural till we arrived. Flyover noisy in close proximity.
John
Nov 13, 2019
Bournemouth, United Kingdom
Enjoyed Most
Superb hotel, friendly staff, delicious well cooked food, very clean and the situation and surroundings are wonderful.
Jill
Nov 13, 2019
Poole, United Kingdom
Enjoyed Most
Excellent £129 for two nights two people included full English ( fresh made to order ) breakfast on both mornings and an evening meal on the first night up to £31 per person on the menu ! We stayed in the lodge adjacent to the main hotel which was warm clean and quiet
John
Nov 13, 2019
Colchester, United Kingdom
Enjoyed Most
We had an enjoyable stay. Went with another couple , Our rooms were in different lodges, but they changed the rooms to enable us to be close by each other. The inclusive meal on the 1st night was very good and very attentive restaurant staff.
Antony
Nov 13, 2019
Wokingham, United Kingdom
Enjoyed Most
Very enjoyable experience on the whole and was good value. Hotel in a great location. Rooms in Lodge a bit tired and worn and quite basic but had everything we needed. I know the hotels make clear the rooms available for Travel Zoo deals are 'Standard Rooms' but I feel this is not always the case and it is the poorer quality Standard rooms offered for the deals. It would be good if this was made clear also that the rooms would not be in the main building or have other limitations. The De Vere Hotel in Greenwich, the travel zoo rooms were on the 4th floor with small dormers and the bed positioned so if you forgot to duck you hit your head. I don't think all the rooms on the other 3 floors are not at least some of them 'Standard rooms'. It would just be good to make an informed decision on booking what is actually on offer with a deal, to avoid disappointment. For example something like, please note rooms available on this deal are not located in the main hotel building and there is no covered walkway, or rooms on this deal located on the 4th floor.
Other Comments
Hotel main building, bar and restaurant very nice with lovely views. Food was great and service quite good. Was on a Travel Zoo deal so was great Value for Money. Travel Zoo deal rooms not in the main building but in the South Lodge so had to walk between buildings, not too far and OK as weather dry and, despite being in November, was not too cold but could be something to know beforehand and note for winter bookings. Also rooms in the lodge are OK, you have everything you need but basic and a bit tired and worn. basic Personally, the room not being where you eat and drink is a pet hate of mine but the deal was such good value and the hotel in such a good location, we would go again. We had lovely days out in Teignmouth, Torquay and Dartmouth.
Sue
Nov 21, 2019
Leeds, United Kingdom
Enjoyed Most
vesicles excellent pool and food very good. With the pub part of hotel .
Other Comments
the view up the estuary was breath taking.
David
Nov 21, 2019
South Petherton, United Kingdom
Enjoyed Most
The outside of the hotel looks sparse from the car park but the reception area is plush & welcoming, as are all the public areas. The estuary side of the hotel is wonderful. Food was fabulous.
Lynn
Nov 20, 2019
Brighton, United Kingdom
Enjoyed Most
The views are superb. Rooms excellent all in all my partner and I had a great weekend Top Draw
Other Comments
Trago mills is about a 5 mile drive away well worth a visit. Ideal place to stay if your going to newton abbot races.
Cyril
Nov 19, 2019
Swindon, United Kingdom
Enjoyed Most
Wonderful 3 nights .Lovely evening meal and breakfasts . great atmosphere in pub next door.
Peter
Nov 17, 2019
Southsea, United Kingdom
Enjoyed Most
we visited via a travelzoo offer and this proved excellent value.
Other Comments
the restaurant food for evening meal and breakfast was most enjoyable and the service was first class.
Dave
Nov 17, 2019
Plymouth, United Kingdom
Enjoyed Most
Great relaxing break.
Jane
Nov 17, 2019
WINCANTON, United Kingdom
Enjoyed Most
Lovely location on the estuary excellent food and service everywhere clean and comfortable
Other Comments
If I went again I’d book a room with a view
Pauline
Nov 17, 2019
Dorchester, United Kingdom
Enjoyed Most
Good food, although they did get the food order wrong!
However, soon rectified & all ok with our stay
David
Nov 15, 2019
Faringdon, United Kingdom
Enjoyed Most
Lovely midweek mini break. Restaurant was very good. Enjoyed my visit and am happy to recommend.
Christine
Nov 15, 2019
Fordingbridge, United Kingdom
Enjoyed Most
Excellent as always - Staff, Hotel, Room, Restaurant, Pub, Sport Centre and Pool.
P C V
Nov 14, 2019
Swansea, United Kingdom
Enjoyed Most
Understated excellence. Food was brilliant value for money.
Other Comments
Hotel personnel were so good and we felt they just wanted to help.
Michael
Nov 13, 2019
Cardiff, United Kingdom
Enjoyed Most
Ideal situation, restaurant food very good, staff were excellent and could not be more helpful.
Walter
Nov 13, 2019
Wokingham, United Kingdom
Enjoyed Most
Good view and worth the upgrade. On the whole, excellent value especially as dinner was included in the deal.
Other Comments
Nice comfortable matrasses. Main light in bathroom not working. Room a bit tired. Carpets could do with a deep clean if not replacement.
Philip
Nov 12, 2019
East Grinstead, United Kingdom
Enjoyed Most
Very comfortable and enjoyable weekend stay. Food was very good . The service we received from everyone there was exemplary. Well done and a big thank you to all .
Stephen
Nov 11, 2019
Redruth, United Kingdom
Enjoyed Most
Great location by the river and the public footpaths leading to Kingsteignton and Newton Abbott.
Carol
Nov 11, 2019
Plymouth, United Kingdom
Enjoyed Most
Great location,pity the weather was not so good.sta
Other Comments
Staff were friendly and efficient
Peter
Nov 11, 2019
Coventry, United Kingdom
Enjoyed Most
We loved our room. It was very quiet and peaceful, well heated, with a good, powerful shower in the bathroom. The towels were lush, too. The bed was exceptionally comfortable. Breakfast was terrific and our evening meal was gorgeous.
Other Comments
I should like to particularly mention Jonathan Coppin, who was so very accommodating, helpful and professional. Nothing was too much trouble and he was so willing to help.
Stephen
Nov 10, 2019
Witney, United Kingdom
Enjoyed Most
A very pleasant stay. The staff were really lovely. Excellent value for money with our Travelzoo deal.
Other Comments
Being in the North Lodge was a disadvantage when going to the main hotel in the rain!
timothy
Nov 10, 2019
Fordingbridge, United Kingdom
Enjoyed Most
Excellent two night deal
Suzanne
Nov 09, 2019
Helston, United Kingdom
Other Comments
The building and decor are practical and functional rather than being a quaint, cosy place to be, more business trip and meetings than romantic getaway. We had no real desire to hang around and enjoy the hotel. It may have been different in summer when access to the outside areas and the estuary view would have been possible.
We had an evening meal and two breakfasts and the food was very good, reasonably priced and all the resturant staff excellent and attentive.
The biggest let down was our room. Dull and functional with no redeeming features other than a comfortable bed. Badly decorated and badly cleaned. The bathroom in particular was shoddy and tired with many mouldy patches on the floor tiles and ceiling.
A perfectly pleasant functional hotel, nicely situated on with views of the estuary very much let down by the standard of decor in the rooms and poor housekeeping.
Gordon
Nov 09, 2019
Devizes, United Kingdom
Enjoyed Most
We had a pleasant stay at the hotel. The meal we had in the restaurant in the first night was very nice and the breakfasts on both mornings were good albeit a little slow in being prepared.
Other Comments
I’ve marked down the room as it was a bit tired. As it was a deluxe room it could have done with a freshen up decor wise. Also little things like a loose toilet seat, extractor fan not working in the bathroom and damaged shower screen seal should probably have been noticed and repaired.
Mr
Nov 08, 2019
Worcester Park, United Kingdom
Enjoyed Most
Beautifully placed hotel. Great base for exploring the local area.
Julie
Nov 08, 2019
Helston, United Kingdom
Enjoyed Most
We had a wonderful time.
Other Comments
All the staff were very helpful
Lynn
Nov 07, 2019
Reading, United Kingdom
Enjoyed Most
We loved the setting but were disappointed by the vegetarian food both in the hotel and at the pub. The dishes sound all right on paper but are bland and without variety of taste. THe pizza was OK but we wouldn't go to such a place for pizza!
Maggie
Nov 07, 2019
Brighton, United Kingdom
Enjoyed Most
Lovely location, staff were very friendly and helpful. Room was nice, clean and comfortable. Great value for money..
Barbara
Nov 06, 2019
Stonehouse, United Kingdom
Enjoyed Most
Amazing value for money. The rooms were basic and in need of a little TLC but very clean, the breakfast was good and the a la carte dinner excellent.
David
Nov 05, 2019
Broadstone, United Kingdom
Enjoyed Most
We had a comfortable room with twin beds as requested. It was clean and quiet. The staff responded very quickly to all requests for assistance with non functioning equipment. The dining room was very nice and we had a good choice of excellent food. The views from the dining room were beautiful.
Gillian
Nov 05, 2019
Alton, United Kingdom
Enjoyed Most
Great value hotel in a beautiful location
Sally
Nov 04, 2019
Horsham, United Kingdom
Enjoyed Most
Pleasant stay
Other Comments
Very good food on first night in hotel and also in the pub near by on second night
Eizabeth Ann
Nov 04, 2019
Bude, United Kingdom
Enjoyed Most
Staff were very friendly and attentive. The food was superb
David
Nov 04, 2019
Newbury, United Kingdom
Enjoyed Most
comfortable beds .clean rooms and good food.
Other Comments
Drinks expensive.
RICHARD
Nov 03, 2019
Bristol, United Kingdom
Enjoyed Most
The food was absolutely amazing, good clean accommodation and the staff were great.
sheila
Nov 03, 2019
Yeovil, United Kingdom
Enjoyed Most
Was a little worried after reading some of the reviews but overall we had a lovely time. The service was not slow, the staff welcoming and for the price we paid, we would visit again
Sonya
Nov 03, 2019
Reading, United Kingdom
Enjoyed Most
Lovely location by head of estuary. Decent sized indoor swimming. Nice hotel atmosphere.
Other Comments
Good breakfasts cooked to order.
Caroline
Nov 03, 2019
Romsey, Hants, United Kingdom
Enjoyed Most
Extremely friendly staff who could not do enough to help us.
L.M.Markwick
Nov 02, 2019
Edenbridge, United Kingdom
Enjoyed Most
Spent a couple of nights en route to Cornwall in an area we’d never visited, unfortunately it rained the whole 2 days but still managed some site seeing and a warm and friendly welcome back at The Passage House hotel.
Peter
Nov 02, 2019
Wantage, United Kingdom
Enjoyed Most
Firstly the staff who were very people friendly, charming and courteous. Catherine looked after us mostly in the restaurant and in general too, lovely girl!
Other Comments
We really have to congratulate the chef, he may never know this but we enjoyed his food so much we ordered the same meal the following evening too!! I had the salmon roulade and his confit of duck with noodles and stir fry in an amazingly good sauce. My husband had the Mussells both as a starter one night and main the next.
Angela
Nov 02, 2019
Shaftesbury, United Kingdom
Enjoyed Most
Lovely couple of nights away in a comfortable hotel with a selection of facilities.
Only down side was the bed which was extremely uncomfortable but otherwise very good.
We will certainly go back.
Sue
Nov 02, 2019
Littlehampton, United Kingdom
Enjoyed Most
staff were very friendly and plenty of them
Other Comments
we realy enjoyed our stay and will certainly return in the summer
KAREN
Nov 02, 2019
Porthcawl, United Kingdom
Enjoyed Most
room was clean and comfortable a little basic facilities but O.K
Other Comments
staff very helpful but some facilities need updates
Tyrone Kevin
Nov 02, 2019
Weymouth, United Kingdom
Enjoyed Most
Lovely food
Would have preferred to be in main building
Daniel
Oct 31, 2019
Southsea, United Kingdom
Enjoyed Most
The staff were just lovely they couldn’t help us enough well done to all of you excellent service
Other Comments
Nothing to add
Michael
Oct 31, 2019
Sandhurst, United Kingdom
Enjoyed Most
Restaurant staff were cheerful, helpful and did the hotel credit
Other Comments
Hotel reception were somewhat unenthusiastic
Dining area was chilly
ALAN
Oct 31, 2019
Plymouth, United Kingdom
Enjoyed Most
Lovely hotel, our room was an estuary view and was spacious and comfortable. Bathroom a little tired but adequate. Really nice breakfast.
Gillian
Oct 31, 2019
Sturminster Newton, United Kingdom
Enjoyed Most
Food was good. The room clean & roomy.
Audrey
Oct 30, 2019
Dursley, United Kingdom
Enjoyed Most
Great staff. Great good. Couldn't fault the stay in any way.
Other Comments
Great staff. Great good. Couldn't fault the stay in any way.
Rebecca
Oct 26, 2019
Penzance, United Kingdom
Enjoyed Most
We always enjoy our experience at Passage House we have been going there on offers for the last 8 years at least We keep returning as often as we can.
Other Comments
We had an upgrade to Estuary room however the bed could have been more comfortable two singles put together one of which was a bit soft and springs a bit uncomfortable. However, apart from that everything was wonderful!
Susan
Oct 30, 2019
Cardiff, United Kingdom
Enjoyed Most
Very relaxing ambience with very pleasant staff . Fabulous breakfast and excellent choices available . Good a la carte evening menu. Bar staff , restaurant staff and front of house all delightful .
Nigel
Oct 29, 2019
Chippenham, Wilts, United Kingdom
Enjoyed Most
Generally very good but the morning we ordered breakfast in bed it came late without cutlery, butter and jams and was tepid so we sent it back. Additionally the mattress was excessively hard and uncomfortable: their answer was to cover with a duvet (personally think it needed replacing)!
Other Comments
Adjacent pub (The Passage House Inn) was very nice with excellent food and a varied choice. Conveniently you can charged items tho your room bill. Both the hotel and pub have a choice of real beers.
Diana
Oct 29, 2019
Poole, United Kingdom
Enjoyed Most
The £129 offer was amazing, including such excellent food of high quality. The swimming pool was a bonus, we really enjoyed it.
Other Comments
A member of staff went out to get our Saturday newspaper, a gesture beyond our expectations - many thanks.
Josephine M
Oct 29, 2019
Clevedon, United Kingdom
Enjoyed Most
The hotel is a little tired, but we had a good experience overall despite some little glitches. Had we stayed in the North Lodge, I'm not sure we would have been as happy but we were upgraded free of charge to the main hotel because my husband had broken his hip. Good job since the weather was foul and everyone came to the restaurant wet!
Claire
Oct 28, 2019
Weymouth, United Kingdom
Enjoyed Most
Stayed here because of the deal. I consider the experience value for money. The hotel is a little tired in decor and the rooms are basic. Loads of car parking, separate pub and beautiful scenery. The breakfast is decent.
Gemma
Oct 28, 2019
Stroud, United Kingdom
Enjoyed Most
Very good
Steven
Oct 28, 2019
Billericay, United Kingdom
Enjoyed Most
It was not apparent when booking that much of the accommodation is not in the main building. We were in North Lodge, acceptable accommodation if it had not been for the never-ending rain and having to dash to the main building for dinner and breakfast.
Margaret
Oct 27, 2019
Reading, United Kingdom
Enjoyed Most
Food good
Other Comments
Felt very let down by the advertising thinking I would be staying in the hotel only to be sited 200 meters away in a separate block which wasn’t good in the pouring rain I did feel the room was dated felt more like a travel lodge
Tanya
Oct 27, 2019
Caldicot, United Kingdom
Enjoyed Most
We paid extra to upgrade the room to an "Estuary View double" and that was well worth it. The view was superb. The included dinner on the first night was fabulous with venison and confit duck on the menu. Staff were brilliant and the breakfast first class.
Other Comments
The hotel also owns the Passage House Inn 50 yards away which is a great pub doing good food so we ate there on the second night.
Rodney
Oct 27, 2019
CheddarCheddar, United Kingdom
Enjoyed Most
Lovely hotel and lovely location. Only thing I would say is the decoration in some of the rooms were a bit "tired".
Other Comments
Was put over in the annex lodges, so had to pay a supplement to move to the main hotel. Wasn't aware of this at the time of booking, so a little disappointed.
Sheila
Oct 27, 2019
Margate, United Kingdom
Enjoyed Most
Food was good
Other Comments
Location of room. Service wasn't that great, but it seemed as though they didn't have enough staff!
Peter
Oct 26, 2019
Banbury, United Kingdom
Enjoyed Most
Directions are poor not enough signage
michael
Oct 26, 2019
Barry, United Kingdom
Enjoyed Most
Very enjoyable evening restaurant service was slow but breakfast service was good and cooked to order
Other Comments
Perfect location for visiting surrounding areas.
Teresa
Oct 26, 2019
Talley, United Kingdom
Enjoyed Most
We upgraded to estuary view rooms. It was ten pounds per night extra. The food is excellent and also in the nearby pub. Great value for money all round and a lovely location.
Julian
Oct 26, 2019
Folkestone, United Kingdom
Enjoyed Most
When we checked into the hotel, we were originally given a really disappointing room, which was in a separate annexe, away from the main hotel building, restaurant and leisure complex. I asked Reception if we could move rooms, but they could only offer us a Family or a Superior Room, both of which required a additional charge, which was a shame (we did decide to opt for the family room in main hotel building, which was an extra £10 per night). This room was a lot bigger but rather tatty in some areas, with paint peeling off and scuff marks on walls etc. (the shower curtain was also mouldy at the bottom!). We did have our meal in the restaurant on the first night (inc in the deal) - food was good, but service was incredibly slow and also very amateur, unfortunately. Breakfast was Ok, but good was not of a high quality. Pool/gym facilities were of a fairly good standard, but jazucci was rather cold.
Other Comments
We did enjoy our stay, but feel the hotel is rather tired overall and does need refurbishing to get it up to standard, so unsure if we would return in the near future.
Janice
Oct 25, 2019
Sherborne, United Kingdom
Enjoyed Most
Yes we’re it was
Oct 25, 2019
Middlesex, United Kingdom
Enjoyed Most
The staff were amazing ,nothing was to much trouble, they moved us from our first room as there were dead and live flies in the room, we then had a room in the main building which had a view of the estuary
Christine
Oct 25, 2019
Southampton, United Kingdom
Other Comments
We had to up grade because the room we were offered was in another block from the hotel.
We had to pay £60 extra which we thought was unnecessary and a shame, I felt they were very inflexible.
The staff were lovely, excellent food.
Angela
Oct 24, 2019
Leatherhead, United Kingdom
Enjoyed Most
We spent 3 nights at this hotel for our anniversary. We requested the dinner on the second night rather than the first as we could not say what time we would arrive. This was not a problem for the receptionist to rearrange as I had 'phoned ahead and requested the change. The meal was delicious. We had to wait a little while for our table to be ready, but it was worth it as we were seated in the conservatory, candles on our table and a view over the river.
Other Comments
The reception staff and the staff in the restaurant were always very helpful. Even though the hotel is beside a dual carriageway, we could hear no sound from it in the room. The location beside the river is beautiful.
Our room was in the North Lodge, just a short distance from the main hotel building. On the Saturday night there was an function in the hotel - we could not hear any of the noise in our room.
There was some rain when we were there; we did not get very wet as it is only a short distance from the lodges to the hotel.
Ian
Oct 24, 2019
Whitehill, Bordon, United Kingdom
Enjoyed Most
Shame we didn’t have a room overlooking the estuary but everything else was great
Christine
Oct 23, 2019
Dunstable, United Kingdom
Enjoyed Most
Enjoyed our stay...
Leslie
Oct 22, 2019
Wantage, United Kingdom
Enjoyed Most
Value for money. Couldn't fault anything.
Other Comments
First impression, Hotel needs revamp/update but everything worked well. Food excellent and such value for money. Pool was great.
Jenny
Oct 22, 2019
Bristol, United Kingdom
Other Comments
2 nd evening meal disappointing, as 2 coaches of Germans, also eating. But staff are ace.
lesley
Oct 17, 2019
Romsey, United Kingdom
Enjoyed Most
There didn’t appear to be any leadership. The staff in the dining room for breakfast or dinner we’re pleasant but not organised, obviously a problem in the kitchen as many breakfasts going back cold. The second breakfast they bought was hotter but had no bacon on the plate! It took over 20 mins for them to take our order for tea/coffee and cooked breakfast first day. Our evening meal was very average, just about warm, starter choices weren’t available at 8pm which seemed odd. There was no chat or banter with the waiting staff ... lacked any atmosphere or direction from senior management. The young staff looked confused and didn’t really know how to deal with the complaints.
We did have to move rooms as the tv didn’t work but at least the room was clean and comfortable and the hotel was in a beautiful location by the river so we enjoyed our stay despite these problems.
Julia
Oct 21, 2019
Warwick, United Kingdom
Enjoyed Most
Staff very friendly & Helpful, rooms very clean & comfortable, food very good
Diana
Oct 21, 2019
Taunton, United Kingdom
Enjoyed Most
The trip was good due to the lovely staff. Very friendly and helpful.
Laura
Oct 21, 2019
lostwithiel, United Kingdom
Enjoyed Most
It was clean.
Other Comments
They didn't have sufficient staff to cope with the obvious success of this offer. Service at dinner on the first night was painfully slow and when the food eventually arrived, the chicken breast was cremated and the chef had somehow contrived to do cauliflower three ways. We would normally have refused to pay for it, but we had paid in advance.
At breakfast, a number of tables had recently been vacated, but we had to sit at a dirty table and wait for it to be made up for us. To avoid waste, we asked for one rasher of bacon each, the breakfasts came before the tea and coffee arrived and there were three aged and leather-like rashers on each plate. The toast was made up from left-overs and was cold and soft when it arrived. We didn't go down to breakfast the following morning. To add insult to injury, the double bed in our room was out of alignment and Mrs Hicks stubbed her toe badly on the base. This was mentioned at reception the following morning, when we asked for it to be put right, but on going back to the made-up room, this hadn't been done. Three days later her toes are black and blue and very painful.
Gillian
Oct 21, 2019
Torquay, United Kingdom
Enjoyed Most
Apart from a hiccup with the service at our evening meal one evening, it was a very enjoyable stay.
Lee
Oct 20, 2019
Dursley, United Kingdom
Enjoyed Most
The Hotel was nicely situated but was somewhat out of date inside. Rooms were generously proportioned but we had to pay for an upgrade to be able to see the estuary otherwise we would have been looking out over the car park. The bathroom, although it had all you needed was in desperate need of a makeover and still had a plastic loo seat and shower curtains! The public areas were all in a reasonable state but they too would have benefited from a makeover. The staff were all friendly but anything that involved food seemed to be sadly lacking. Not just us but other people too, Seemed to be continually asking for things such as a spoon for soup, not being offered tea or coffee or toast at breakfast, orders being lost or muddled. It was a pleasant stay but all these negatives would prevent us from going here again.
Other Comments
All said above!
carol
Oct 20, 2019
Coleford, glos, United Kingdom
Enjoyed Most
We booked a standard room unbeknown to us that it was in a separate building to the main facilities. We arrived tired and it was raining so the last thing we wanted to do was move the car and get wet. We were told that the standard rooms in the main building were family rooms and they offered us an upgraded river view room for a fee. Glad we did.
Other Comments
We enjoyed our visit very much but be warned about the standard rooms in the lodge.
Yvonne
Oct 20, 2019
LITTLEHAMPTON, United Kingdom
Enjoyed Most
A good break and excellent value. However the hotel is let down by restaurant, staff did not empty tables, food was very slow being served and it was haphazard as to when you got courses. Main course was ok a bit uninspiring, dessert was inedible.
Other Comments
Great hotel, nice location on the nature reserve. Hotel needs to reorganise the restaurant, waiting staff and kitchen!
Katherine
Oct 19, 2019
Redditch, United Kingdom
Enjoyed Most
On the whole,a pleasant experience. Staff very efficient and cheerful.
Other Comments
We waited over 2 hours to receive our evening meal. There was a huge group taking dinner and this no doubt accounted for the delay. On the other hand this should have been factored in with a view to the level of required staff. During our wait , we discovered the heating was not turned on and there was no way to turn on the electric wall radiator.
Bernard
Oct 18, 2019
Bristol, United Kingdom
Enjoyed Most
Views and food are brilliant. Will go again (and again!).
Other Comments
Go on the walk to Newton Abbott quay, really stunning river scenery
Roland
Oct 18, 2019
Stroud, United Kingdom
Enjoyed Most
We had a great time at nice hotel .unfortunately they didn't tell us there were no rooms with disabled facilities or even a walk in shower
Other Comments
Staff very friendly and helpful
ian
Oct 18, 2019
Sidcup, United Kingdom
Enjoyed Most
Comfortable room with nice views (paid for upgrade of view), comfortable bed, lots of hot water, food nice and a hearty breakfast provided each day. Space to chill out or read and lots of nice walks around the area. Good food in restaurant.
Michael
Oct 18, 2019
Poole, United Kingdom
Enjoyed Most
All the staff were friendly and helpful. the food was really good and my room was perfect.
Angela
Oct 17, 2019
WinchesterWinchester, United Kingdom
Enjoyed Most
Location wonderful. Pool and pool area exceptionally well maintained. Thoroughly enjoyed the meals, standard and presentation delightful, but ..... see below!
Other Comments
The Wait-at-Table Staff are RUSHING around, covering great distances. They do this with grace and courtesy, whilst fielding grumbles about how long it is taking to BE served! Whilst
this IS frustrating to a customer, when the food arrives it is of exceptional quality, to be thoroughly enjoyed. Staff in the kitchen who are cooking deserve 100 percent praise. Roller skates for Service Staff? Or, better...
Consider employing more At-Table staff. We did wait, but I am not griping. Food was just SO good!
I was, however, deeply disheartened that BOTH fish options for breakfast had run out before half time on the first day Breakfast service. This left but the one choice ... a cholesterol heavy one!
Thank you to all at Passage House for maximum effort to make our stay pleasant and enjoyable.
Susan
Oct 17, 2019
Fareham, United Kingdom
Enjoyed Most
Was definitely value for money
Other Comments
Needs good signs for directions to the hotel.
Beverley
Oct 17, 2019
Salisbury, United Kingdom
Enjoyed Most
Because it was a two night deal I phoned the hotel to upgrade to a river view room. The hotel upgraded us to a luxury river view room for the same £20 per night! As the trip was to celebrate my wife's birthday this made it very special !
We loved the pool and Jacuzzi which was delightfully warm and loved dining overlooking the river. Drinks prices were very reasonable.
Bryan
Oct 17, 2019
Radstock, United Kingdom
Enjoyed Most
Very good
Other Comments
Wider menu choice
Richard
Oct 17, 2019
Farnborough, United Kingdom
Enjoyed Most
Very good but rather crowded, felt sorry for the excellent staff who were rushed of their feet.
Other Comments
Restaurant not as good as normal perhaps because of over busy.
Ernest
Oct 17, 2019
Colchester, United Kingdom
Enjoyed Most
My girlfriend birthday was on the monday
Other Comments
Really lovely staff
Lennard
Oct 17, 2019
London, United Kingdom
Enjoyed Most
Very dated, but very clean. Reminded me of the 1990s. Staff attentive, looks like it caters for coach loads as we had 2 whilst we were staying there.
Antony
Oct 17, 2019
Newark, United Kingdom
Enjoyed Most
Lovely location by the river food and staff lovely,room and parking good also swimming pool and small fitness gym included in the price.definitely recommend this hotel.
Just a little tip 5 minutes walk to the river is their pub cheaper for food and a fantastic carvery on Sunday's.
andrew
Oct 17, 2019
Ryde, United Kingdom
Enjoyed Most
Staff very helpful but not enough of them particularly when the coach parties arrived every evening. Lovely view. Convenient location. Comfortable bed
Other Comments
Rooms needed a deep clean. The heater in the room had broken switch, fan in the bathroom didn’t work. Very odd sharing dining room with several coach parties each night. Lumpy pillows.
Linda
Oct 16, 2019
Wantage, United Kingdom
Enjoyed Most
Excellent - the only improvement would be the speed of service at evening meal.
Stephanie
Oct 16, 2019
Leicester, United Kingdom
Enjoyed Most
A lovely river view. Staff pleasant on arrival. Enjoyed the pool.
Other Comments
Only problem was the restaurant. Staff under trained and long wait for service and food. Food underwhelming.
Susan
Oct 16, 2019
Gloucester, United Kingdom
Enjoyed Most
Nice clean hotel although could do with a bit of modernization. Staff were great, very helpful and liked a bit of banter with the guests. All good fun. good choice of drinks at the bar. We should have changed our room as it was next to the lift and the people next to us constantly argued. All in all a good stay. Food was exceptional, we would stay here again.
Other Comments
Amazing food!
Anthony
Oct 15, 2019
Cardigan, United Kingdom
Enjoyed Most
Exceptional value, food its class and helpful staff
Thomas
Oct 15, 2019
Camborne, United Kingdom
Enjoyed Most
Excellent location for access to coast and Dartmoor. Reception staff friendly and helpful. Great selection of good quality food for dinner and breakfast.
Other Comments
Dining room staff should be trained to clear tables more quickly when passing, and be aware when diners have finished eating.
KIM
Oct 14, 2019
Andover, United Kingdom
Enjoyed Most
Brilliant
Laura
Oct 14, 2019
Chichester, United Kingdom
Enjoyed Most
The room was pretty clean and in reasonable condition
Other Comments
The room was quite a walk from the main building which wasn't good for my other half who suffers with arthritis. The A la carte meal was also poor and we had far better in the adjoining pub
Martin
Oct 14, 2019
Wellington, United Kingdom
Enjoyed Most
Excellent value. The restaurant was very slow for dinner but they did have a lot of other guests. The water in the bathroom did not get hot but this was resolved while we were there. The key card for the room needed to be reprogrammed a number of times
doug
Oct 14, 2019
Witney, United Kingdom
Enjoyed Most
all good
sally-ann
Oct 13, 2019
Southampton, United Kingdom
Enjoyed Most
Fine. It rained so location does allow for different undercover activities. Reception staff seemed new. No bus timetables or maps of nearby walks etc. I had decided on my dinner choices from the hotel website and was disappointed to find out later that the menu had radically changed as had the prices!
Other Comments
It's important that your menu on your website is updated at the same time as your paper.
Many rooms are not in the main building.
georgina
Oct 13, 2019
Cheltenham, United Kingdom
Enjoyed Most
thoroughly enjoyed our stay excellent location on the river good walks good staff will certainly go back
Allen
Oct 13, 2019
Waltham Cross, United Kingdom
Other Comments
A tired hotel and although cheap it was just acceptable. The staff seemed disinterested and service was poor. The food was fine and the room clean but overall I wouldn't go again.
Peter
Oct 12, 2019
Hereford, United Kingdom
Enjoyed Most
Great, good food and well situated!
Patricia
Oct 10, 2019
Penzance, United Kingdom
Other Comments
Very friendly staff and excellent evening meals.
Nicholas
Nov 24, 2018
Westbury, United Kingdom
Enjoyed Most
always nice to stay in this hotel.
william philip
Nov 24, 2018
Caerphilly, United Kingdom
Enjoyed Most
Very relaxing and friendly hotel.
Other Comments
This was a great value deal. Comfortable hotel in a lovely location. Shame that the restaurant had run out of several items on the menu at 8pm and it was 9pm before our food arrived at all! The staff were all superb.
Geraldine
Oct 09, 2019
Bristol, United Kingdom
Enjoyed Most
Very pleasant stay. Nice cuisine,
Mark
Oct 08, 2019
Orpington, United Kingdom
Enjoyed Most
Booking was easy. I rang the hotel direct and my room preferences were sorted quickly and efficiently too.
Food services were lovely - dinner and breakfasts both.
Lesley
Oct 07, 2019
Folkestone, United Kingdom
Enjoyed Most
Nice vist.. good food.. rooms a little tatty ... but value...nice to have use of the pool... staff lovely
Other Comments
All in all ... great value .... will return thankyou.
Robert
Oct 07, 2019
Saint Ives, United Kingdom
Enjoyed Most
We had a fabulous relaxing weekend, great setting and location.
Richard
Oct 07, 2019
Newport, United Kingdom
Enjoyed Most
Originally offered a room in the North Lodge but was very basic and dark with a very hard bed so upgraded to an estuary room in the main hotel for £20 a night extra, which was well worth it for the views alone. Shared the camembert and had the haunch of venison, both very good followed by the pear tart. Tasty breakfast. Pool disappointing as it was quite small. The Passage House Inn round the corner was a good place for dinner the second night.
Pam
Oct 07, 2019
Fareham, United Kingdom
Enjoyed Most
Nice quiet situation. Very conveniently situated for trips to Exeter and surrounding areas. Food was very good and a reasonable choice of menu.
Other Comments
Where rooms are offered that are not actually part of the hotel, eg North Lodge, this should be made clear. We were fortunate to change rooms but walking across to the main hotel could have been difficult for us.
We have previously searched for hotels in the Teignmouth area and this proved to be very convenient
Elizabeth
Oct 06, 2019
Bristol, United Kingdom
Enjoyed Most
The restaurant staff were very friendly and could not do enough for you.
Other Comments
Dinner availability was late on first night and the hotel refused to move our dinner option to the second night. Room allocated was in the lodge next to the A381 dual carriageway. Soap dispenser fell off the wall!. Shower rail in the bath was replaced by a hook to hold the shower head but this was too high. The waste bin in the bathroom was not emptied on the morning ready for the next day.
When I requested a change of room on the second day the hotel wanted to charge me £20.00 for a room which was no different to the old room although the new bathroom had mould on the ceiling!
Gurpal
Oct 05, 2019
Thatcham, United Kingdom
Enjoyed Most
nice location but we had inland view which had a railway line 50 yards away.
Other Comments
the dining area and bar area had been updated but our room was tired and needs updating, the staff were good but service was slow !
Christine
Oct 05, 2019
Trowbridge, United Kingdom
Enjoyed Most
Very enjoyable
peter
Oct 05, 2019
Cardiff, United Kingdom
Enjoyed Most
Enjoyed the visit, hotel is clean but a bit 70’s in design. Staff helpful. Lovely location with walks along river... good value deal.
sue
Oct 04, 2019
Weymouth, United Kingdom
Enjoyed Most
Good sized room, swimming pool, individual cooked breakfast.
Other Comments
Room could do with bedside lights - ceiling lights very stark and too bright for bedtime.
Same with restaurant - ambient lighting would greatly improve the atmosphere - too bright and canteen-like at the moment.
Diana
Jan 09, 2019
Baldock, United Kingdom
Enjoyed Most
Location
Carol
Dec 31, 2018
Taunton, United Kingdom
Enjoyed Most
The location and views across the estaury
Andrew
Nov 23, 2018
High Littleton, United Kingdom
Enjoyed Most
The weather was perfect, location and value for money were superb.
Rupert
Nov 01, 2018
Wareham, United Kingdom
Enjoyed Most
Food and location
Other Comments
Shower needs uodate
Barbara
Nov 01, 2018
Bordon, United Kingdom
Enjoyed Most
Views over estuary in restaurant were lovely. It was good to have the option of eating at the Inn on the second night
Other Comments
Our deal included a £30 allowance each on the 1st night in the restaurant. Both of our starters were good and so was dessert and cheese and biscuits, but main course was very disappointing, had catch of the day (sea bass), but it was like it had been put on the plate earlier in the evening and just warmed up in the oven! The waiting staff were polite but they needed a restaurant manager to take charge. We ordered a bottle of red wine, it was put on our table with the statement 'here it is'. It had not been opened and therefore not poured for us to taste
Nicola
Dec 30, 2018
Weymouth, United Kingdom
Enjoyed Most
We were disappointed in the Evening meal which was part of the deal. The food was poor quality, the bottled beer was out of date by 6 months and my coffee didn't arrive. We had to wait an hour for our meal to arrive and there was no apology or explanation for the delay.
We spoke to the Manager the next morning who reimbursed the cost if one meal but our experience was spoilt and we choose not to eat in the restaurant the next evening.
Other Comments
We
Ella
Dec 30, 2018
High Wycombe, United Kingdom
Enjoyed Most
Nice and clean great rooms
Other Comments
Good stay just the dinner in the evening let it down not hot when served.
Jeff
Dec 30, 2018
Sturminster Newton, United Kingdom
Enjoyed Most
Such a very good deal
Other Comments
The evening meal is first rate and a very good breakfast, also friendly staff.
Nicholas
Dec 21, 2018
Westbury, United Kingdom
Enjoyed Most
Location
yvonne
Dec 18, 2018
birmingham, United Kingdom
Enjoyed Most
the staff made the trip.
Other Comments
Limited options on beer.
Janet
Dec 17, 2018
Exeter, United Kingdom
Enjoyed Most
Excellent service from very happy staff
Other Comments
We love it here. It’s very central for visiting local venues. We will be back
Karen
Dec 17, 2018
Penzance, United Kingdom
Enjoyed Most
The staff are very helpful and accommodating
Jayne
Dec 11, 2018
Hampshire, United Kingdom
Enjoyed Most
Views very nice in breakfast area
Other Comments
Evening meal not very good waited 3/4hr for desert still not arrived so we left
Brian
Dec 10, 2018
Falmouth, United Kingdom
Enjoyed Most
Affordability
Lindsey
Dec 10, 2018
Truro, United Kingdom
Enjoyed Most
v good quality food
Other Comments
very poor slow service in restaurant
Chris
Dec 05, 2018
Ferndown, United Kingdom
Enjoyed Most
Breakfast was excellent. Slow service for evening meal due to only one waitress.
Other Comments
Idea to have some pictures in the bedroom, very bland all white paintwork.
Mary
Dec 03, 2018
Gloucester, United Kingdom
Enjoyed Most
The location on the river
Other Comments
A little bit 'tired'
Neale
Dec 03, 2018
Ilfracombe, United Kingdom
Enjoyed Most
Dinner & breakfast were excellent - all freshly cooked. All the staff we had contact with were friendly & efficient - service with a smile, nothing too much trouble.
Patricia
Dec 02, 2018
Abergavenny, United Kingdom
Enjoyed Most
The food was fantastic, both in quality and quantity. All the staff we met were helpful and polite.
Pat
Dec 02, 2018
Lydney, United Kingdom
Enjoyed Most
The location and the lovely walks
Other Comments
The staff were really nice helpful when asked directions the meals were very good an enjoyable stay love to return to the hotel in the future
ANN
Nov 28, 2018
Swindon, United Kingdom
Enjoyed Most
Nice room, good standard, comfortable and quiet, good food, friendly helpful staff in a nice location. (Nice Gin selection too!)
Other Comments
Very helpful Housekeeping, asked for a blanket and alternative pillow and it was promptly delivered to the room, much appreciated.
Sheila
Nov 26, 2018
Bognor Regis, United Kingdom
Enjoyed Most
Views from dining room
Other Comments
Staff very helpful
Wendy
Nov 25, 2018
Devizes, United Kingdom
Enjoyed Most
Warm friendly welcome, good food & service, comfortable good night's sleep plus very competitive pricing.
Terry
Nov 25, 2018
Camberley, United Kingdom
Enjoyed Most
Everything
Other Comments
Would liked to have stayed longer.
Andrew
Nov 24, 2018
Bristol, United Kingdom
Enjoyed Most
The setting of the hotel. Good location to go to Teignmouth. Very comfy bed and nice comfortable room.
Other Comments
The receptionists were very helpful but the waiters in the restaurant did not seem very well trained. They were pleasant but not very knowledgeable about the menu - not clued up about gluten free nor selection of sorbets.
It was great to be able to use the computer and print off a walk for free. However I think a booklet about local walks including the South West Coastal Path would be a useful addition in the foyer or hotel information book in the bedroom. Shower was very nice but the towels were enormous and were changed unnecessarily. We would have been very happy to have used the same towels over our 2 night stay.
Allison
Nov 21, 2018
Ryde, United Kingdom
Enjoyed Most
Location brilliant, food excellent, reception staff very helpful as first room had problem with toilet, no hassle changing rooms immediately.
Other Comments
Only slight negative, towels and laundry bags left in corridor over 24 hrs.
Chris
Nov 21, 2018
Banbury, United Kingdom
Enjoyed Most
The use of the swimming pool and sauna was great
Other Comments
I had read a lot of bad reviews which had made me a little worried but we had a great break and could find no fault. Good food, great hotel and great location, thank you Travelzoo x
Wendy Hill
Nov 19, 2018
Sutton Coldfield, United Kingdom
Enjoyed Most
Location
Other Comments
We were given a room in a seperate building some 100m from the main hotel.
John
Nov 19, 2018
Gosport, United Kingdom
Enjoyed Most
THE SWIMMING POOL
Other Comments
Great for walks and visiting local seaside reorts
Norma
Nov 18, 2018
Stroud, United Kingdom
Enjoyed Most
Great freindly staff, lovely location & great value for money.
Joanne
Nov 17, 2018
ChathamChatham, United Kingdom
Enjoyed Most
the hotel and rooms were very nice and we had an excellent a la carte meal in the restaurant and breakfast was very good to, staff was very friendly.
Other Comments
our room we found noisy from the road traffic, (assumed faulty double glazing) , receptionist offered upgrade at £40 which defeats the object of a bargain break, we asked to see the manager he promptly told us nobody else had complained which made us feel unwelcome he said there were no more rooms in the hotel , and offered us one outside in what they call the lodges. we accepted it as it was quieter . also it was closer to the road.so our point is that there must have been something wrong with the glazing in the original room. We have been to many hotels and we are not the complaining type.
greg
Nov 17, 2018
Helston, United Kingdom
Enjoyed Most
Loved location and possibilities of walking in area.
Other Comments
Breakfast ok. Evening meal poor and zero atmosphere in restaurant. Would possibly come back and have room with a view but wouldn’t eat there. Would recommend to others but say not to eat in restaurant
Susan
Nov 17, 2018
Bristol, United Kingdom
Enjoyed Most
Evening meal was good. Nice location for visiting Devon
Other Comments
Location of room, unavailability of WiFi, poor state of mattress, cleanliness of bathroom. Some staff were a bit condescending.
Jane
Nov 16, 2018
Hayling Island, United Kingdom
Other Comments
Poor amenities
Customer service
Jacki
Nov 04, 2018
Swindon, United Kingdom
Enjoyed Most
A lovely location, all staff were very pleasant and helpful. Breakfast and Dinner food was very good.
Jennifer
Nov 04, 2018
New Milton, United Kingdom
Enjoyed Most
Location and room
Karen
Nov 03, 2018
Gosport, United Kingdom
Enjoyed Most
Both breakfast and the evening meal on our first night.
Going for a swim at 8.00am before breakfast
Other Comments
The rooms were clean and tidy with a comfortable double bed. Our room, which was in the main building and overlooking the car park, was very quiet at night.
Marilyn
Nov 03, 2018
Uxbridge, United Kingdom
Enjoyed Most
Staff were all very friendly, large comfortable bed
Other Comments
We were disappointed that the jacuzzi was part of the pool, sharing the same water! It was far too cold for a jacuzzi! Also the steam room was out of order.
Susan
Nov 02, 2018
Ilminster, United Kingdom
Enjoyed Most
Potentially the situation at the head of the River Teign is a bonus but we were in the back lodge, overlooking the car park, so it was wasted on us!
Other Comments
Had to go to another building for reception/restaurant - fine in good weather but we got soaked on the first night. Rooms very bland and almost cell like. Bathroom ok but shower was inadequate and very difficult to turn off. Staff unwelcoming, almost surly. Dinner on first night had a limit of £30 per head (we weren't told about this until we read the menu). Very pricey so didn't run to 3 courses and coffee so didn't have dessert only to be told when we came to leave that we would have to pay for the coffee as it wasn't included in the meal! They relented - eventually. Food was fair only - one of our meals arrived incomplete so had to be sent back, the second was advertised on the menu as a pork chop etc but turned out to be a pork steak - a much smaller and cheaper cut of meat.
Breakfast was reasonable but, on each morning, our breakfasts were paraded around the dining room for a while by the waiter before he found who they belonged to. A little bit of organisation would go a long way!
Stephen
Nov 16, 2018
Redruth, United Kingdom
Enjoyed Most
Nice room
Other Comments
Not enough milk and coffee left in the room as my wife likes milky coffee. Breakfast was lukewarm on both mornings of our stay, not good at all.
william
Nov 16, 2018
Swansea, United Kingdom
Enjoyed Most
Lots of choice for breakfast food hot and service good.
Other Comments
No lifts to first floor in lodges and door card failed on second day.
Ken
Nov 12, 2018
Bedford, United Kingdom
Enjoyed Most
the view the services and the pool and the food!
Susan Claire
Nov 12, 2018
Abergavenny, United Kingdom
Enjoyed Most
Good priced break, clean and decent facilities, good food.
Other Comments
Shower grab handles needed as the baths have curved bottoms. Perhaps a bit of colour in the bedrooms?
Alfred Robert
Nov 10, 2018
Tewkesbury, United Kingdom
Enjoyed Most
THe whole stay was excellent
Other Comments
this is a lovely place for a short break ,it is close to lots of places and.the food was very good and the room and staff was great
Brian
Nov 10, 2018
Wareham, United Kingdom
Enjoyed Most
Every thing was good. We did have to pay extra for a room in the main hotel with a view, which was a shame.
Would have liked our dog to have been welcomed. !!
Other Comments
Really enjoyed the hotel, the food was good.
Angela
Nov 08, 2018
Leatherhead, United Kingdom
Enjoyed Most
Location and ambiance.
Other Comments
Good fresh cooked breakfast, friendly staff.
Colin
Nov 07, 2018
Radstock, United Kingdom
Enjoyed Most
The view from the conservatory area, it was this view that made us return.
Sadly the view from our downstairs bedroom in the South Lodge was practically non-existent.
Other Comments
The evening meal was really disappointing. Definitely gone downhill since our previous visit.
Sandra
Nov 07, 2018
Redruth, United Kingdom
Enjoyed Most
The room was very comfortable. The reception staff very helpful. Georgia?
Other Comments
The lady that checked us in (Georgia?) was very helpful and enrolled me in their membership scheme.
Pauline
Nov 07, 2018
NewportNewport, United Kingdom
Enjoyed Most
Staff were great and food very good
Other Comments
I upgraded to a deluxe room, it was ok but hardly in the “deluxe” class.
Colin
Nov 06, 2018
Farnborough, United Kingdom
Enjoyed Most
It was a really good deal.
Deborah
Nov 06, 2018
Weston-super-Mare, United Kingdom
Enjoyed Most
Evening meal and breakfast food lovely, great location for a summer vacation
Mary
Nov 06, 2018
Bournemouth, United Kingdom
Enjoyed Most
Its location. We upgraded to a room with an estuary view and the view was wonderful.
Other Comments
The restaurant staff were friendly and efficient and the food was fine.
Carole
Nov 06, 2018
STREET, United Kingdom
Enjoyed Most
Good location.
Other Comments
Uncomfortable Bed, Shower operation, Food
Nicholas
Nov 05, 2018
Gloucester, United Kingdom
Enjoyed Most
Good food comfortable bed good size room
Other Comments
Only one thing couldn't get strong coffee i.e. Double expresso for breakfast
Ashvin
Nov 04, 2018
Tadley, United Kingdom
Enjoyed Most
All the staff were extremely friendly and helpful.
The breakfast and evening meal were very good.
It's location for Devonshire attractions was also a bonus.
Other Comments
We want to book again for another visit.
Vivienne
Nov 01, 2018
Brighton, United Kingdom
Enjoyed Most
The setting with great food and service
Roger
Oct 29, 2018
Worcester, United Kingdom
Enjoyed Most
Location and food
Anne
Oct 29, 2018
Hindhead, United Kingdom
Enjoyed Most
The setting, lovely food and room also very friendly staff
MR G.J. MAPSTONE
Oct 27, 2018
Yeovil, United Kingdom
Other Comments
There were no lifts and 8 difficult doors to open to get to bedroom upstairs food was cold and we couldn’t eat most of it . They gave me a hit one when my husband had finished his .
sandra
Oct 26, 2018
Fareham, United Kingdom
Enjoyed Most
The hotel was clean, staff very friendly and helpful. Location was good.
Other Comments
The facilities in the room were lacking. The shower shampoo was broken or empty, no glasses for drink water, no moisturiser etc. The steak was very poor in quality...chewy! Plates cold. All simple things, easy to correct.
reg
Oct 26, 2018
Southampton, United Kingdom
Enjoyed Most
Lovely contemporary hotel ideal location and friedly staff
Mrs k l
Oct 26, 2018
Abergavenny, United Kingdom
Enjoyed Most
location, price, good staff. we new the( old passage house inn,) from the 1980's. as we had a restaurant in the area. its a place we used to chill out!! Always though it could be improved? and you have That. well done. R.A.
ron
Oct 26, 2018
Petworth, United Kingdom
Enjoyed Most
The three course dinner menu was excellent.
The staff were friendly and helpful.
Other Comments
Good location for exploring the area.
Harlan
Oct 25, 2018
Chippenham, United Kingdom
Enjoyed Most
Location
PAUL
Oct 25, 2018
Swindon , United Kingdom
Enjoyed Most
Position of hotel
Other Comments
The hotel is next door to a pub. The drink and food prices are not competitive and the menu is not as varied.
Terry
Oct 25, 2018
Littlehampton, United Kingdom
Enjoyed Most
The ambiance in the conservatory for our evening meal with friendly attentive staff.A
Other Comments
A perfect place to recharge your batteries with a nice local pub close by if you want to eat elsewhere
Gillian
Oct 25, 2018
Bristol, United Kingdom
Enjoyed Most
Food was excellent. Staff very friendly
Other Comments
Disappointed in the spa facilities
Allison
Oct 23, 2018
Horsham, United Kingdom
Enjoyed Most
The view.
Other Comments
Basin , hairdryer needed fixing. Sheet didn’t fit bed. No bedside lights, very stark room. Food very poor selection and quality. Swimming pool opened at 8 am but no attendant in duty until 9 am, safety? . Their idea of cleaning breakfast table was to sweep their hand across it filling the chairs with crumbs.
Clive
Oct 23, 2018
Wokingham, United Kingdom
Enjoyed Most
Position on the river at the front & very friendly staff & atmosphere
Other Comments
Pity about the very busy road at the back of hotel & the railway line outside the bedroom window!
Averil
Oct 20, 2018
New Milton, United Kingdom
Enjoyed Most
Location
Other Comments
Very short staffed, had to wait a long time to be served. The room was very tired, certainly need a be of tic.
Sue
Oct 19, 2018
cornwall, United Kingdom
Enjoyed Most
Good value.
Michael
Oct 17, 2018
Whitstable, United Kingdom
Enjoyed Most
Seeing the Flying Scotsman pass under the railway bridge next to the hotel! I congratulate the most excellent staff in the restaurant. A big well done.
Other Comments
Need to sort the towel rails. Tried the switch at the back of the rail in up and down positions to no effect. No staff found (cleaning or reception) who could assist. If anyone can switch it on please leave information in the room information pack how to do so.
michael
Oct 09, 2018
Poole, United Kingdom
Enjoyed Most
The situation of the hotel is superb and the staff are a credit to the local management
Other Comments
Distance of room from main hotel, especially in the rain.
Menu repetitive.
The hotel needs to sharpen its knives in order to be able to cut the meat dishes, or buy better quality meat .
Graham
Oct 09, 2018
Swindon, United Kingdom
Enjoyed Most
Situated conveniently for all seaside local towns. Beautiful position overlooking the estuary.
Other Comments
Positives -Room 211 Large, lovely room, Extremely clean, beautiful view overlooking estuary. Small Negatives - the shower area needed regroouting in some areas. It was a shame really because the rest of the bathroom was excellent. The pillows were a little hard.
We had dinner at the hotel and the food was good however the service was so slow even though it wasn’t particularly busy and the staff came across as indifferent. They had no idea about dining etiquette eg there were no desert spoons or forks on the table so we asked for them, 5 minutes passed and nothing, so my husband had to go to find a member of staff as our desert was going cold, they said they would bring them over. With no apology the waitress placed two spoons in the middle of the table still no forks and walked off. Sad really because it wasn’t a pleasant dining experience for our anniversary. Breakfasts were excellent and service was good,
However on the other hand, eating at the pub restaurant situated on the site was a great experience, nice atmosphere, food excellent and the staff were so friendly and knew how to serve you. In our opinion they should give the staff in the hotel lessons in etiquette.
Overall we had a good stay.
Teresa Ann
Oct 17, 2018
Ringwood, United Kingdom
Enjoyed Most
Lovely location on the estuary. Comfortable room and enjoyed a good dinner at the restaurant. As we were on a tripadvisor deal we thought the whole break was excellent value.
Jan
Oct 17, 2018
Wells, United Kingdom
Other Comments
I had made several calls to travel zoo and the hotel stating my surname was Gater not Hobbitsden which is part of my email address, on checking in we were still under hobbitsden? The sauna in the male changing room was not working, we feel we should have been told this when we booked in.
Sylvia
Oct 16, 2018
Bristol, United Kingdom
Enjoyed Most
Location
Other Comments
new mattress on the bed would help, room 36 hard and lumpy. Premier Inn Standard would be good
David
Oct 16, 2018
Clevedon, United Kingdom
Enjoyed Most
Breakfast & Dinner very good value.
Other Comments
Not the most enjoyable as far as sleeping very noisy in corridors out side our room due to fire doors closings with aloud bang I would suggest the hotel invest in slow close doors as in many others have done.
Colin
Oct 16, 2018
Cardiff, United Kingdom
Enjoyed Most
The location of the hotel is excellent. I would however say that in order to really benefit you need to pay the extra for an estuary view room.
Other Comments
The only thing that let the hotel down was the restaurant. The package came with three course meal on the first night. The food was a big let down in the evening and I would rather had a bed and breakfast deal. The breakfast was very good!
David
Oct 15, 2018
Salisbury, United Kingdom
Enjoyed Most
The position of the Teign Estuary was beautiful and you could walk to Newton Abbot or Teignmouth along the river. Also the staff were very nice and extremely helpful!
Jill
Oct 14, 2018
Southampton, United Kingdom
Enjoyed Most
Location
Other Comments
Food not hot enough!
Gary
Oct 11, 2018
Winchester, United Kingdom
Enjoyed Most
Helpful straff
Frederick
Oct 11, 2018
Boyton, United Kingdom
Enjoyed Most
location
Marie
Oct 10, 2018
Leicester, United Kingdom
Enjoyed Most
Good food and views over the estuary.
Other Comments
Disappointed the rooms had showers over the bath only, rather than walk in showers.
Valerie
Oct 10, 2018
Horton HeathEastleigh, United Kingdom
Enjoyed Most
relaxed vibe and good food
Sue
Oct 10, 2018
Gloucester, United Kingdom
Enjoyed Most
A very pleasant break. The food was excellent with lovely views from the restaurant. Our room was well appointed and there was ample parking.
Other Comments
A great location for a weekend to explore Devon.
Andrew
Oct 09, 2018
Dursley, United Kingdom
Enjoyed Most
The location of restaurant - beautiful view of the river.
Other Comments
Disorganised and unhelpful staff on the 2nd day of breakfast - ended up not having cooked breakfast/coffee. We were pointed to the table just been vacated. Nobody to set the table or taking an order even though we asked twice. Eventually, we gave up and decided not to order a cooked breakfast/coffee.
J
Oct 08, 2018
Berkhamsted, United Kingdom
Enjoyed Most
Access was very confusing down a narrow lane. Sat nav sent us to an adjoining housing estate
Other Comments
Deal included 3 course meal on fist night. Hotel tried to charge us for 3 course meal on first night. Embarrassing but manager finally agreed not to charge.
jonathan
Oct 07, 2018
Ross-on-Wye, United Kingdom
Other Comments
The quality of the food served is excellent. I did compliment the evening chef, but the same is true of the breakfast food too. Thank you.
Sue
Oct 07, 2018
Newport, United Kingdom
