Newton Abbot

Best Western Passage House Hotel

Travelzoo Staff

Why We Love It

  • Passage House Hotel has "memorable views of the Teign Estuary", says The AA
  • The hotel is 15 minutes' drive from Dartmoor National Park and the English Riviera, and 35 minutes from the Jurassic Coast
  • Babbacombe Model Village, Newton Abbot Racecourse and Berry Pomeroy Castle are all less than 25 minutes' drive away
  • The hotel has a swimming pool, a sauna, a steam room and a spa

Enjoyed This
(237 Member Ratings)
"It’s situation The food is good, when it arrives!"
Apr 30, 2018
Alresford, United Kingdom

Map & Directions

Parking is free. The hotel is less than a mile from the A380. The nearest railway station is Newton Abbot, less than 10 minutes' drive away.

Rooms & Rates

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The Best Western Passage House Hotel, near the towns of Kingsteignton and Newton Abbot, offers "memorable views of the Teign Estuary", says The AA, and is close to both the English Riviera and Dartmoor National Park.

Torquay, Babbacombe Model Village and Paignton are all 15-20 minutes' drive away. Family-friendly Paignton Zoo Environmental Park boasts 2000 creatures, six animal habitats and even a jungle express train. History buffs will enjoy Torre Abbey in Torquay, a museum of history and art housed in an 18th-century building that's part of a monastery complex dating from 1196.

Hackney Marshes Local Nature Reserve is less than 15 minutes' walk away. Buzzards, kestrels and pheasants are often seen around the marshes and there are a variety of cycling and walking routes.

Dartmoor National Park is 15 minutes' drive from the hotel and Haytor Rocks, which offers excellent views of the Teign Estuary and is one of Dartmoor's most picturesque spots, is 20 minutes' drive away. Exmouth at the western end of the Jurassic Coast is 35 minutes' drive away.

Berry Pomeroy Castle, a Tudor mansion within the walls of an earlier castle, is 20 minutes away, while Kents Cavern Prehistoric Caves, an intricate cave system, is a 25-minute journey by car.



  • Infant cots / cribs
  • Bar
  • Newspaper / magazines
  • Gym / fitness center
  • Hot Tub / Jacuzzi
  • Indoor pool
  • Restaurant
  • Sauna / Steam Room
  • No pets allowed
  • Spa
  • 100% smoke-free


  • 24-hour front desk
  • Beauty treatments / massages (fees apply)
  • Room service (limited hours)
  • Business center
  • Safe in reception

Room amenities

  • Coffee / tea-making facilities
  • Iron and ironing board
  • Safe
  • Flatscreen TV


  • Complimentary Internet access
  • Complimentary Wi-Fi throughout


  • Hair-dryer
  • Bathtub or shower


  • Complimentary parking


  • Accessible bathroom in some rooms
  • Accessible meeting room
  • Accessible parking
  • Accessible path of travel
  • Accessible restaurant
  • Wheelchair accessible


Check-in: Standard Time is 3pm.

Minimum age required to check in: 18.

Checkout: Standard Time is 11am.

Children and additional guests: There is no extra bed available.

Pets: No pets allowed.

Cancellation: Cancellation policy & booking conditions vary by 'rate plan'. These will be displayed on the payment page after you have searched for your dates and selected a rate.

Have a Question? Contact Travelzoo.

Customer Service available Mon-Sun, 9am-9pm ET

Winner: People's Choice Stevie Awards for Favorite Customer Service

Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.

Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.

Enjoyed This
(237 Member Ratings)
Ratings & reviews reflect verified member feedback for RST Leisure Ltd ( t/as Passage House Hotel) over the past 15 months.
4.2 Ambiance
4.5 Location
4.2 Rooms
4.5 Quality of Service
4.7 Value for the Money
Show Reviews
Enjoyed Most
It’s situation The food is good, when it arrives!
Other Comments
Yes, we would go back to the hotel, but there were several things that we felt needed addressing. On both nights of our stay, there were large foreign coach parties, plus a large sports group the second night. These did not impinge on our stay at all, but the same girl was expected to manage the bar and serve the few couples also booked in for evening meal. She did her very best and it was not her fault that we had to wait for exceptionally long periods to be served. There was obviously not nearly enough staff available. An issue that has apparently been raised by others. With such large groups in, somebody needed to be behind the bar permanently for the dinner period. At breakfast, the same issue arose. The staff were very busy clearing away after the coach parties, who had been down earlier, so it took considerable time for someone to take our order for hot food. Also, the cold buffet was in need of replenishing. Several dishes were empty and I had to wait 10mins for someone to fetch clean glasses for the fruit juice. I do not feel it was the fault of the staff who were obviously working flat out to cope with all the demands. I do feel strongly that staffing numbers need to be looked at and increased at a time of high occupancy. My final comment is about the bathroom. The bedroom was absolutely fine, but the bathroom, though clean, was in obvious need of updating. Mould in the grouting around the bath is not acceptable in a modern hotel setting. We were not expecting 5* service, but this is the first time we have felt the need to complain about the standard of any hotel we have stayed in.
Catherine Apr 30, 2018 Alresford, United Kingdom
Enjoyed Most
Everything was excellent!
Roger Apr 25, 2018 Swansea, United Kingdom
Enjoyed Most
Friendly staff especially in restuarant
Frederick Apr 25, 2018 Launceston, United Kingdom
Enjoyed Most
Location and friendly staff
Karen Apr 23, 2018 Bristol, United Kingdom
Other Comments
Would have been better with a different dinner menu rather than the same choices on two consecutive nights
Mrs Nicola L Apr 22, 2018 Holsworthy, United Kingdom
Enjoyed Most
The food was excellent
Other Comments
Good location and very good value. Waiting for next travelzoo offer on this hotel!!
Jennie Apr 20, 2018 Caldicot, United Kingdom
Enjoyed Most
Initially surprised to be told our room was separate to the main hotel building, but the purpose built accommodation was of a high standard and had a good view of the estuary.
Other Comments
I do feel that the hotel needs some signage from the main road. I'm sure this would benefit them as it is remotely situated.
Mrs Theresa Apr 20, 2018 Bristol, United Kingdom
Enjoyed Most
Food, especially evening meal, waitress (Chelsea) was excellent. Free and easy atmosphere
Other Comments
Breakfast staff gloom but efficient. Spa relaxing but could be made smarter. Young man at spa was very helpful
jacki Apr 19, 2018 stalbridge, United Kingdom
Enjoyed Most
Food was delicious
DENISE Apr 18, 2018 Saint Agnes, United Kingdom
Enjoyed Most
The Food was good
Other Comments
The hotel was functional for what we needed but was bland and without feeling as were the staff. The room was as expected functional but the drawers were dirty so we didn't use them and there was a packet of condoms left from a previous guest on the top shelf of the wardrobe. This does bring the whole standard of housekeeping and hygiene into question and was reported to the staff who dealt with it. As this happened on out arrival it did overshadow the weekend. My husband decided to have a pint of cider whilst in the west country, nothing too rustic just normal draught cider, not cold enough and completely flat, thought it may be like that so decided to have a pint of Amstel larger next time, Flat and not cold enough so gave up. This hotel has the potential to be very good but needs a shake up and standards greatly improving. On the positive side, nice location, plenty of free parking, good rates and good food.
Rosie Apr 16, 2018 Wakefield, United Kingdom

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